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C O N T R I B U TO R S Jim Murray

Tim Van Dyke

Jim Murray is Managing Director and has

As Director of New Car & Pre-Owned

been in the automotive industry for over

Operations. Tim Van Dyke has been with

20 years. Under his leadership, Jim is keen

Brian Jessel for over 25 years. Beginning

to take Brian Jessel BMW to the next level.

his career as a Lot Person, he moved on to

Jim’s customer-focused approach blends

work with Bernie Jessel in the Wholesale

well with Brian’s business philosophies. After

Division, then as Sales Consultant before

more than a decade with the dealership,

being promoted to Assistant Sales Manager

Jim is clearly dedicated to the BMW brand,

and finally Sales Manager before assuming

Brian Jessel BMW and its valued customers.

his present role. According to Tim, working for Brian Jessel has been the best learning experience he could hope for.

Raj Desor Raj Desor began his career in the automotive

Cary Lau

industry over 17 years ago at the age of 19.

Cary Lau is a Senior Sales Consultant and

He started as a sales person and within 2

has been a BMW Gold Sales Master since

years was promoted to Sales Manager, and

2001. Cary has been an integral part of the

within 3 years was then promoted to General

Brian Jessel BMW sales team since 1997.

Sales Manager. Being employed by the same

One of Cary’s many achievements includes

dealership for over 13 years allowed him the

earning the title of No. 1 BMW Salesperson

opportunity to develop strong relationships

in Canada in 2004, and he has remained in

with customers that are still maintained today. Prior to joining Brian Jessel,

the top 3 since then. Cary Lau has been

Raj held the position of Pre-Owned Sales Manager with another BMW

featured in BC Business magazine, where he was named a top “Closer.”

Pre-Owned dealership in Canada. His in-depth knowledge of the BMW

In college, it seemed Cary was headed down a very different career path:

brand, interest in successful team building and ability to ensure a high-

he has an MBA and a BSBA degree in hotel and restaurant management

quality purchase experience for the consumer are all traits that allowed

from Denver University. However, it was partly Cary’s passion for BMWs

Raj an easy transition to the New Car Department.

that led him to the car industry. It all started with Cary’s first BMW in 1986: he had a 1984 318i with104HP.This was followed by a string of many other

Charles Carvalho

BMWs. Many customers have commented that Cary expresses his passion for the brand, making it easy to fall in love with these wonderful cars.

Charles Carvalho is the Director of Fixed Operations and has been in the BMW family for over 25 years. For the past 14 years,

Rafal Chrzanowski

Charles has been the Manager of the Parts

Rafal Chrzanowski joined Brian Jessel BMW

Department and accepted a promotion for

as the Service Manager in 2007. Rafal has

his new position in 2007. He has maintained

worked in the automotive industry for over 13

the position of the #1 Parts Retailer in the

years. He has had 10 years of experience as

BMW Canada Dealer Network and is

an Automotive Service Manager, during

redeveloping the Service Department to share this achievement. His

which he successfully developed new

leadership and knowledge of the BMW product is what allowed him to

department procedures to ensure customer

excel into this new position. Charles enjoys every aspect of his job,

satisfaction. As part of his automotive

especially the development of the new employees as well as providing

experience, Rafal has also completed a Bachelor of Science Degree in

the ultimate customer experience. He continues to make

Automotive Engineering and has obtained industry related certifications

improvements in Service and Part with the help of the management

and diplomas. Rafal is dedicated to providing excellent customer service

team and his focus is to continue to provide the highest level of

and shares a passion for the BMW products with his valued customers.

customer service.

As a member of the team at Brian Jessel BMW, Rafal is looking forward to the continued growth of the Service Department.

brian JESSEL HOLIDAY 2010

19

brian JESSEL Magazine  

Inspired by BMW | Influenced by Vancouver

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