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Current Sponsors

Current Exhibitors 360CRM AFFINA Alta Resources Astute Solutions Avcomm Soltuions, Inc. Avtex Solutions Clarabridge CPU2

CSG Interactive Messaging Hardmetrics Network Direct Premier Response a division of American Customer Care Radian6 RightNow Technologies RQA, Inc.

Solix CMR Stafford Communications Symplicity Corporation Telerx TMS Health Wilke Thornton

Wait! Don’t Miss These Bonus Sessions: LOVE from Cirque du Soleil (Sunday, May 1 @7:00pm) Limited Quantities Available

Start your 2011 Symposium experience by seeing the famous Cirque du Soleil show LOVE exclusively at The Mirage (located minutes from The Cosmopolitan of Las Vegas).

Zappos Tour (Wednesday, May 4 - 9:00 -11:00am) - Limited Seats Available

Join SOCAP for a complete, behind-the-scenes tour of Zappos at the company’s headquarters in Las Vegas. On the tour, you will learn about the inner workings and the unique culture of this famous brand, gain insights into the company’s history, core values and activities and get to know the dedicated and lively members of the Zappos Family up close and personal!

The Cosmopolitan of Las Vegas Tour (Wednesday, May 4 - 9:00 -11:30am)

Get an inside look into the culture, activities and guest experience at The Cosmopolitan of Las Vegas. In addition to a tour, participants will hear from key executives about the behind-the-scenes activities at The Cosmopolitan of Las Vegas such as the creation of the hotel’s culture and design, hiring and managing the best talent and engaging guests with social media.

Register for these events at www.socap.org. Registration to full Symposium is required.

Hotel Reservations The 2011 Symposium will be held at the Cosmopolitan Las Vegas in Las Vegas, Nevada. Las Vegas is as unique in design as in its approach to service. The 2,295 thoughtfully appointed residential-style rooms offer views that command attention, details that deserve a second look, and large living spaces with private terraces that overlook every inch of the world-famous Las Vegas Strip and beyond. To make your hotel reservations, please call the The Cosmopolitan of Las Vegas at 1-702-698-7100. Be sure to mention the SOCAP 2011 Symposium when making your reservations. The room rate is $159 per night for single and double rooms. The hotel reservation cutoff date is April 1, 2011.

Cancellations/Substitutions Refunds for cancellations must be made in writing (via email or fax) to the SOCAP National Office. A processing fee of $250 will be charged on refunds received on or before April 8, 2011. No refunds after April 8, 2011. Substitutions will be gladly accepted at no charge until April 15, 2011. A $150 fee will be charged on any substitutions made between April 15 and April 25, 2011. No substitutions after April 25, 2011. Registration transfers to future meetings will not be accepted.

Get complete conference details and register online at www.socap.org. For questions, please call the SOCAP National office at 703.519.3700 for assistance. SOCAP International | 675 North Washington Street, Suite 200 | Alexandria, Virginia 22314 | Tel: (703) 519-3700 | Fax: (703) 549-4886

| www.socap.org

SOCAP 2011 Symposium Brochure  

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