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If you could improve your business would you? TAFE Queensland

The Bremer Institute of TAFE Phone: 07 3817 3000 Web: www.bremer.tafe.qld.gov.au Email: customerservicecentre.tbit@deta.qld.gov.au

Workplace Development Solutions to claim back your profits


If you could remove an expense eating 85% of your profits, would you? “When Balfour Beatty were looking for a partner to assist in vocational education for our workforce, The Bremer Institute of TAFE stood out from the rest.” Sue Broughton, Training and Development Advisor, Power Transmission, Balfour Beatty United Group Limited.

In a Mercer HR study from March 2010, costs associated with staff attrition represent 10% of total revenues. In today’s market as in every market, every dollar counts to improve the bottom line.

If you could do something to reduce or stop the 59% of your staff looking for another job, would you? An OfficeTeam 2010 survey stated 59% of administrative workers were looking for an alternative position. Every time someone leaves, the business suffers through rehiring costs and missed opportunities.

If you could find a way to keep your staff during the skills shortage instead of having to rehire with higher wages, would you? 63% of admin workers in the same OfficeTeam survey stated that workforce development would stop them looking for other job opportunities and improve their effectiveness at work. Talk to us about solutions that improve your bottom line by keeping your staff productive and engaged.

The Bremer Institute of TAFE corporate business arm assists your business to plan and manage your workforce development to ensure that you get the most from your staff. Training alone does not achieve this - what matters is developing an understanding of your business and the day to day operational activities which, when not managed effectively, impact negatively on your productivity and your bottom line Our programs are really YOUR programs. We have the framework but you determine the desirable outcomes. Our aim is to help improve the efficiency of your business systems, compliance, productivity, staff morale, job and task alignment, health and safety, waste management and your bottom line.

How we can help? Our Focus • Our aim is to work with small medium and large enterprises seeking workforce development solutions to boost productivity, reduce costs and increase profitability. • We believe that through developing workforce capability your business will see measurable improvement. This is good for you and is good for the industry and region.

What we do • We can develop programs from pre-employment level, technical and trade skills to supervisory, middle and senior management levels.

Where we work • We work at your workplace or at our easily accessible campuses in Bundamba, Springfield and Inala.

If you can’t find what you are looking for in this guide, please contact us. We can develop specific skills development programs that are tailored for you.

Choose from a range of solutions for Compliance Computer Literacy Customer Service Enterprise Trainer Skill Set Financial Management Frontline Management Health & Safety Leadership Marketing and Sales Merchandising Occupational Health and Safety Presentation Skills Project Management Retail Management Small Business Management Sustainability Training and Assessment Workplace Effectiveness

Your main contact is Business Development Officer Stella Musk on stella.musk@deta.qld.gov.au or 07 3817 3548. She will deal with you directly and talk through workforce development solutions to help improve your bottom line.


Our courses Full Qualifications Frontline Management Certificate IV in Frontline Management BSB40807 10 day program Already have industry or technical skills, but need to develop supervisory skills? This course teaches participants how to provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Management Diploma of Management BSB51107 8 day program Management hasn’t changed over the years, but the environments in which managers operate have changed significantly. This popular program gives you the practical skills you need in your career to deal with these new management environments. It will add value, or challenge you, to review your current management practices, and will give you the skills and knowledge to become an effective and influential manager.

Occupational Health and Safety Certificate IV in Occupational Health and Safety BSB41407 9 day program If you already act as an OHS officer under the supervision of an OHS Coordinator or Manager, this course will further develop your skills. You will learn how to apply solutions to unpredictable health and safety problems, analyse and evaluate information from a variety of sources, and provide leadership and guidance to others.

Project Management Diploma of Project Management BSB51407 9 day program This more advanced course is for project leaders, project management facilitators, and project or program administrators who want to advance their project management skills. Participants will develop a sound theoretical knowledge base, and use a range of specialised, technical or managerial skills to learn how to plan, carry out and evaluate their own work or the work of a team.

Certificate IV in Project Management BSB41507 8 day program For project coordinators, project management officers, project team members, or project or program administrators, this course is for those who have well developed skills and a broad knowledge. Participants will learn how to apply solutions to unpredictable project management problems, and analyse and evaluate information from a variety of sources. They will also develop the skills to provide leadership and guidance to others.

Retail Management Certificate IV in Retail Management SIR40207 10 day program For those who are managing a small retail outlet, a section or department within a larger retail store, a small wholesale outlet, or a section or department within a larger wholesale business, this course provides the skills and knowledge to excel as frontline managers in the retail sector.

Small Business Management Certificate IV in Small Business Management BSB40407 10 day program For those who manage or own a small business, this course teaches participants how to apply solutions to unpredictable small-business problems, and analyse and evaluate information from a variety of sources. They will also develop the skills to provide leadership and guidance to others.

Training and Assessment Certificate IV in Training and Assessment TAE40110 10 day program Wanting to deliver training and assessment services in the vocational education and training (VET) sector? This qualification is a requirement of the Australian Quality Training Framework, and will provide you with all the skills needed to be a highly skilled and qualified trainer.


Our courses (Continued)

Short Workshops Compliance, Health and Safety Food Handler SITXOHSO02A Follow workplace hygiene procedures 3 hour workshop Good hygiene practices underpin a great many service industry activities. This workshop gives you the skills and knowledge to apply good hygiene practices. You will also learn to identify and control simple hazards, and how to take particular hygiene measures to avoid the contamination of food and other items that might put your customers, colleagues and yourself at risk.

Responsible Service of Alcohol

HACCP

Risk Management

(Approved by Office of Liquor, Gaming and Racing (OLGR)) SITHFAB009A

SITXOHSO02A Follow workplace hygiene procedures SITXFSA001A Implement food safety procedures SITFSA002A Develop and update a food safety program

BSBRSK501A Manage risk

6 hour workshop (Ask about our online course) When do you say, ‘Enough is enough’? Responsible Service of Alcohol training is mandatory for all staff involved in the sale and supply of liquor in Queensland. Complete the workshop and receive a nationally accredited statement of attainment as well as an OLGR-approved certificate.

Food Safety Supervisor Every licensable food business in Queensland must have a Food Safety Supervisor who has certain skills. The food safety programs the Bremer offers are:

2 day workshop Hazard Analysis Critical Control Point (HACCP) is a methodology used by the food-related industries for the control of food safety hazards. This two-day workshop gives you the skills to develop policies and procedures for food that is stored, prepared, displayed, served and disposed.

Health and Community Sector HLTFS207B Follow basic food safety practice HLTFS309B Oversee the day to day implementation of food safety in the workplace HLTFS310B Apply & monitor food safety requirements

Provide Responsible Gambling Services

Ensure a Safe Workplace

(Office of Liquor, Gaming and Racing approved) SITHGAM006A

BSBOHS509A Ensure a safe workplace

1 1/2 day workshop

1 day workshop

The vulnerable in society — in nursing homes, hospitals and child care centres – specially need high levels of food safety. These workshops teach participants how to ensure safe food procedures in health and community organisations.

4 hour workshop (Ask about our online course) Gaming is heavily regulated, which is why doing this course is essential for entry into the gaming industry. Along with meeting Office of Liquor, Gaming and Racing regulations this training complies with the Gaming Machine Act 1991, and meets employer expectations and licensed venue house policies. Complete the workshop and receive a nationally accredited statement of attainment as well as an OLGR approved certificate.

Keep your workplace safe by ensuring you have the skills and knowledge required to establish, maintain and evaluate your organisation’s occupational health and safety policies, procedures and programs, in accordance with occupational health and safety legal requirements.

Retail and Hospitality Sector SITXOHSO02A Follow workplace hygiene procedures SITXFSA001A Implement food safety procedures 1 1/2 day workshop If you’re running a restaurant, bakery or other business that serves food on the premises for immediate consumption, then these Retail and Hospitality Sector workshops will ensure your business is producing and serving food safely.

1 day workshop This workshop shows you how to manage risks in different contexts in your organisation, and develops the highly valued skills of establishing the contexts of risks, identifying risks, analysing risks, and selecting and implementing treatments.

Transport and Distribution Sector SITXOHSO02A Follow workplace hygiene procedures SITXFSA001A Implement food safety procedures 1 1/2 day workshop The transport and distribution sector typically handles food by transporting it and storing it in warehouses. This workshop has been designed to cover the sector’s unique food-handling needs, as well as those of distribution centres and potable water carriers.

Upgrade Food Safety Supervisor SITFSA002A Develop and update a food safety program 4 hour workshop Complete the Food Safety Supervisor workshop and add this unit to gain Hazard Analysis Critical Control Point (HACCP), a methodology used by the food-related industries for the control of food safety hazards. This short workshop gives you the skills to develop policies and procedures for food that is stored, prepared, displayed, served and disposed.


Our courses (Continued)

Computer Literacy

Customer Service

Training at work

These five workshops for Word, Excel, PowerPoint, Visio and Project are all designed to improve your computer skills. Choose what suits your needs, whether it’s producing high-quality documents and reports, managing projects, or creating exceptional presentations in your chosen profession.

Coordinate Implementation of Customer Service Strategies

TAEDEL301A Provide Work Skill Instruction

BSBCUS401A Coordinate implementation of customer service strategies

Aimed at workplace trainers, or people who do some training in their job, this two-day workshop emphasises work instruction techniques, delivering “hands-on” practical skills.

Microsoft Excel BSBITU304A Produce spreadsheets 5 hour workshop

Microsoft PowerPoint

1 day workshop Customer service can make or break a business. This workshop gives you the skills and knowledge to advise on, carry out and evaluate customer service strategies, and will help you design improvement strategies based on feedback.

2 day workshop

Financial Management Financial Management BSBFIM501A Manage budgets and financial plans

BSBITU302A Create electronic presentation

Enterprise Trainer Skill Set

2 day workshop

5 hour workshop

Presentation skills

Microsoft Project

BSBCMN401A Make a Presentation

Non-accredited training

1 day workshop

5 hour workshop

This workshop covers all the skills and knowledge needed to prepare and deliver a clear, effective and professional presentation to a target audience.

Need to ensure your financial resources are used effectively? For commercial business managers, as well as managers in not-for-profit organisations, this training covers planning and implementing financial management approaches, supporting team members, monitoring and controlling finances, and reviewing and evaluating the effectiveness of financial management processes in line with your team’s and organisation’s goals.

Microsoft Word BSBITU303A Design and produce text documents 5 hour workshop

Note: This skill set is only two units out of the full Certificate IV in TAA, which comprises 10 units. Participants will need to have access to a work environment and be able to supply relevant learning materials and content to be able to successfully complete the assessment for this skill set.

Manage and Implement Operational Plans BSBMGT515A Manage operational plan 2 day workshop Success is all in the planning. Here workshop participants learn to develop and monitor the implementation of the operational plan, and to ensure efficient and effective workplace practices within the organisation.

Leadership Change Management BSBINN601B Manage organisational change 1 day workshop Organisations constantly change, but that change needs to happen in an organised way. This workshop teaches participants how to determine strategic change requirements and opportunities, and how to develop, implement and evaluate change management strategies.

Leadership BSBMGT401A Show leadership in the workplace 1 day workshop Brush up on your leadership skills with this oneday workshop. Learn how to work with teams and individuals, how to conduct yourself and use your discretion as a team leader, and how to take the initiative in influencing others.

Mentoring in the Workplace TAEDEL404A Mentor in the workplace 1 day workshop Learn how to develop a professional mentoring relationship in your workplace. This workshop shows you how to establish the need for mentoring, develop a mentoring plan, facilitate the mentoring relationship, and evaluate the effectiveness of mentoring.


Our courses (Continued)

Marketing and Sales

Presentation Skills

Sustainability

Market Your Business

Make a Presentation

Sustainability

BSBSBM403A: Market the small business

BSBCMM401A Make a presentation

1 day workshop

1 day workshop

BSBSUS501A Develop workplace policy and procedures for sustainability

Make sure your marketing is getting results. Here participants learn how to develop and implement marketing strategies, and to monitor and improve market performance.

Presentation is everything. In this workshop you develop the skills and knowledge to prepare, deliver and review a professional presentation for a target audience.

Maximise Your Sales Potential

Report Writing

1 day workshop

BSBWRT401A Write complex documents

This training covers the skills of approaching the customer, advising on products and services, conducting and closing a sale — all important skills in selling a business’s goods and services.

1 day workshop

Merchandising Merchandising SIRXMER004A Manage merchandise and store presentation 1 day workshop A business is nothing without customers, which is why good merchandising is vital — it attracts customers to your business. Here participants learn how to develop standards for visual merchandising, assess traffic flow, organise store promotions and maximise your floor space.

Report writing is a skill that is valued in many organisations. In this short workshop you will learn how to plan documents, draft text, prepare final text and produce complex documents.

Projects Manage Projects BSBPMG510A Manage projects 1 day workshop An introduction to project management, this workshop shows participants how to successfully manage a straightforward project or a section of a larger project. Participants will learn how to develop a project plan, administer, monitor and finalise a project, and review it to apply new knowledge to future projects.

1 day workshop Learn how to develop and implement a workplace sustainability policy, and modify the policy to suit changed circumstances. To ensure the training is relevant to your organisation, for this workshop you will need to be able to access industry information, applicable legislative and occupational health and safety (OHS) guidelines.

Workplace Effectiveness Ensure Team Effectiveness BSBWOR502A Ensure team effectiveness 1 day workshop Lead and be part of a great team. This workshop involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation.

Manage People Performance BSBMGT502B Manage people performance 1 day workshop Improve the way you manage your staff’s performance. Learn how to develop key result areas and key performance indicators and standards, and how to best provide regular and timely coaching and feedback.

Manage Work Priorities BSBWOR501A Manage personal work priorities and professional development 1 day workshop In a busy workplace, managing and improving your performance is vital. As well as providing the skills needed to manage your own performance and professional development, this workshop emphasises setting and meeting priorities, analysing information and using a range of strategies to develop further competence.

Recruit, Select and Induct Staff BSBHRM506A 1 day workshop Your organisation depends on getting the right people for the right job. In this workshop you will develop the skills and knowledge needed to manage all aspects of the recruitment selection and induction processes, in accordance with your organisation’s policies and procedures.


Bremer Institute of TAFE Guide for Business and Corporate