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Simulation  &  3D  Virtual   Reality  Centre For   Security   Incident,   Emergency   and   Crisis  Response    



BSS   Introduction  to  BSS  Security  Incident,   Emergency  and  Crisis  Response  Simulation  &     3D  Virtual  Reality  solutions      

A   Simulation   &   3D   Virtual   Reality   training   portfolio   solution   that   supports   Procedure,   Scenario   and   Simulation   training   for   strategic,   tactical  and  operational  management.     Every  organization  and  environment  has  unique     characteristics  and  interests  that  determine  the   vulnerability  for  security  risks.       When   there   is   a   clear   picture   of   realistic   dilemmas,   scenarios   and   associated   risks,   measures  have  to  be  taken  and  implemented.       Risks  and  response  to  crisis  and  emergencies  is   an   area   in   which   many   parties   have   a   responsibility   and   where   numerous   laws,   rules   and   regulations   are   applicable.   It   is   a   complex   situation  where  questions  like;     -­‐  who  are  involved  internally  and  externally?;   -­‐  how  are  actions  coordinated?;   -­‐  what   are   their   common   operational   procedures?;   -­‐  are  we  compliant?;   -­‐  is  staff  capable  and  trained?  etc.   need  to  be  asked.       A   complex   of   mixed   of   issues   where   security   professionals   understand   the   value   of   scenario  

A   complex   of   mixed   of   issues   where   security   professionals   understand   the   value   of   scenario   development,   rehearsals   and   exercises   for   an   adequate  security  reaction.       Virtual   training   offers   important   benefits,   you   can   train   whenever   and   wherever,   no   time-­‐ consuming   planning   and   preparation   of   live   exercises,   improve   operational   preparedness,   reduce   training   costs   and   own   can   learn   new   skills  in  a  safe  environment.  




A   Security   Incident,   Emergency   and   Crisis   Response   Training   Centre   support   organizations   in:     – Plan,  rehearse  and  train  according  to  their     individual  training  objectives   –   Organize  and  deploy  resources  in  a  safe   – – – – – – – – – –


High  rise  building  fires  

 Training  and  rehearsal  environment  and  

scenarios  for;  command  &  control  of  large   incidents;  crisis  response/management      

and  efficient  manner   Improve  flow  of  information  and  decision   making   Strategic  coordination  of  tasks   Save  lives  and  mitigate  damages  by  making   the  right  decisions   Dynamic  Risk  Assessment   Apply  Standard  Operating  Procedures     Facilitate  continuity  of  operations   Prepare  for  large  scale  exercises   Enable  better  performance  in  live  exercises   and  real  situations   Practice  Planning  and  Mapping  for   Command  Post  Staff   Test  and  validate  emergency  response   plans  


Example   application   area’s   for   a   Security   Incident,   Emergency   and   Crisis   Response   Simulation   &   3D   Virtual   Reality   training   centre       Offshore  Oil  &  Gas     – – – –

Helicopter  landing  officer  procedures       Rig  familiarization   Evacuation  training   Maintenance  and  operations  procedures  

Petrochemical     – Industrial  fire  fighting   – Command  &  control  of  large  incidents     – Maintenance  and  operations  procedure    

Industrial  &  Vital  Infrastructure  Incident  Management     – – – –

Command  &  control  of  large  incidents   Crisis  response/management     Procedure  &  Scenario  training     Maintenance  and  operations  procedures  

Emergency  Services  like  Police,  Fire,  Safety,  Rescue  and   Medical       – – –

Command  &  control  of  large  incidents  and  terrorist  attacks   Procedure  &  Scenario  training   Crime  scene  investigations  

Maintenance  and  operations  p rocedure  

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Why  serious  gaming  works?  

It  provides  motivation,  offers  varying  degrees  of  simulation  and   ties  experiences  together  through  narration     With   3D   Virtual   Reality   training   one   is   capable   to   build   competences   through   experience   and   to  focus  on  human  behaviour.  Teach  people  to   apply   knowledge   (‘do’)   and   to   generate   valuable  learning  experiences.       Various   theories,   such   as   Malcolm   Knowles’s,   have   pointed   out   that   adults   learn   best   when   they   are   “self-­‐directed”;   when   they   have   a   desire  to  solve  the  real  problems  they  face.  And   research  over  the  last  20  years  has  shown  that   the   need   to   find   out   what   truly   engages   learners   –   how   to   draw   them   in,   how   to   sustain   their   attention   and   how   to   make   the   learning   experience  more   fun.     And   unlike   more   traditional  training  programs  3D  Virtual  Reality   training  programs  are  experienced  as  fun!        

Serious  gaming  works  because  it  gives:     Experience  of  real-­‐life  situations   • Realistic  environments   • Powerful  incident  visualisation   • Real-­‐life  conditions  (stress,  behaviour)     Converts  knowledge  into  skills   • Focus  on  ‘doing’  rather  than  ‘knowing’   • Interactive  participation   • Direct  feedback     Effective  learning  environment   • More  learning  moments   • Observe  candidates  ‘in  action’   • Safer  than  real  life  training   • Full  registration  and  objective  measuring      


BSS   supports   services   for   a   Simulation   &   3D   Virtual   Reality   Security   Incident,   Emergency   and  Crisis  Response  Centre      

When  there  is  a  clear   picture  of  realistic   dilemmas,  scenarios   and  associated  risks   measures  have  to  be   taken  and   implemented    

BSS   supports   organisations   in   developing   and   implementing   a   Simulation   &   3D   Virtual   Reality   Security,   Incident,   Emergency   and  Crisis  Response  Centre  by:       •

Analyse  the  security  and  safety  environment.    

Working  with  the  stakeholders,  identify  the  required  training.    

Select   and/or   design   the   required   3D   Virtual   Reality   solutions   and  3DVR  training  environments.    

Design  and  implementation  of  the  simulator.    

Development   of   state-­‐of-­‐the-­‐art   training/rehearsal   scenario’s.   Knowledge  transfers  to  the  local  training  teams.  

  Once   the   technical   infrastructure   is   in   place   a   training   is   created  and  conducted  in  the  following  steps:   •

Step   1:     Setup   the   training   virtual   environment   and   objects   from   the  library.  

Step  2:  The  security  environment  and  control  objects  (vehicles,   people  and  created  “incidents”)  are  moved  around  the  model  to   assess   vulnerabilities   and   blind   spots   in   the   clients’   current   security  presence.  

Step   3:   Virtual   reality   security   training   is   conducted   with   the   clients’   team   to   evaluate   the   effectiveness   of   their   security   readiness  and  response.    

Step  4:  The  security  training  analysis  enables  all  possible  security   postures  to  be  tested  in  a  safe  unobtrusive  way  so  as  to  arrive  at   an  optimum  security  situation.  

  The   BSS   3D   Virtual   Reality   solution   supports   the   complete   security  management  and  crisis  response  cycle.      


About         BSS  for  Public  and  Corporate  Security  Risk  Management.      

Broadfield  Security  Services  (BSS)  was  established  in  2008   as   an   autonomous   and   independent   Dutch   consultancy   company   with   an   international   dimension,   for   integral   security   issues.   It   is   the   passion   of   BSS   to   provide   our   customers   the   balance   between   risks,   security,   investments,  income,  benefits  and  living  together.     With   our   service,   we   understand   the   business   objectives   and   interests   of   stakeholders.   It   is   our   view   that   Public   &   Corporate   Security   Risk   Management   should   fully   contribute  to:     – Creating  a  safe  living  and  business  climate.   – To  minimize  economic  losses  and  business  disruption.   – Preserving  integrity  and  reputation  of  the  organization.     In  brief  the  Security  Risk  Management  consultancy  role  as   a  business  enabler.  To  facilitate  this,  BSS  has  developed  a   method   that   bridges   the   gap   between   vision   and   security   policy   on   the   one   hand   and   carrying   out   analysis,   prevention  and  operational  response  on  the  other.       Experienced   researchers   and   specialists   in   safety   and   security   of   BSS   can   be   of   service   with   a   unique   combination   of   different   services   in   the   fields   of   crisis   management,   response,   business   continuity   and   change   management  and  security  and  technology  innovation.       Besides   its   own   team,   the   founders   of   BSS   have   a   large   active   and   diverse   international   network   of   security   professionals   with   extensive   experience   in   vital   infrastructure,   listed   companies,   defence   and   homeland   security.   Within   the   Netherlands   the   BSS   Association   is   the   source   for   many   different   specialists,   researchers   and   consultants.  This  is  the  fundament  to  create,  rapid  flexible   and  capable  teams  for  our  clients.      

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The  Simulation  &  Serious   Gaming  Process  

As   simulation   and   serious   games   are   less   than   perfect   representations  of  the  real  world,  but  a  great  environment  to  learn.     The  activities  carried  out  during  a  simulation   game  training  session  are: –

Theoretical   instruction:   the   teacher   goes   through  certain  relevant  aspects  of  a  theory  and   participants   can   intervene   with   questions   and   comments.  

Introduction   to   the   game:   the   participants   are   told   how   to   operate   the   computer   and   how   to   play  the  game.  

Playing   the   game:   participants   get   the   opportunity   to   practice   their   knowledge   and   skills   by   changing   different   parameters   of   the   game   and   reflecting   on   the   possible   consequences   of   these   changes.   Permanent   contact   with   the   participants   is   advisable,   as   well  as  keeping  the  training  going  to  maintain  a   positive   atmosphere   and   to   secure   that   the   participants  feel  engaged.  

Group  discussions:  Each  of  the  participants  is  given   a   possibility   to   present   and   compare   their   results  

from   the   game   with   the   results   of   others.   The   participants   are   encouraged   to   present   their  

results   to   others.   The   teacher   should   continually   look   for   new   ways   of   enriching   the   discussions  and  to  help  the  participants  to  find   the   connection   between   the   game   results   and   the   problems   in   real   world.   The   quality   of   this   group   discussion   plays   a   relevant   role   in   the   training,   as   it   will   affect   the   participants’   transfer   of   knowledge   and   skills   into   the   real   world.       The  last  phase  in  the  list  above  is  usually  called   debriefing.   Debriefing   is   the   most   important   part   of   the   simulation/gaming   experience.   We   all   learn   from   experience,   but   without   reflecting   on   this   experience   the   learning   potential   may   be   lost.   Simulation   gaming   needs   to   be   seen   as   contrived   experiences   in   the   learning   cycle,   which   require   special   attention   at  the  stages  of  reflection  and  generalization.    


The  Simulation  &  Serious   Gaming  Debriefing  Process       There  are  six  phases  of  debriefing,  presented  as   a   flexible   suggestion   and   not   as   rigid   requirements:   1.

How   do   you   feel?   Gives   the   participants   an   opportunity   to   get   some   of   their   strong   feelings  about  the  simulation  game  off  their   chest.  


What   happened?   Makes   it   possible   for   the   participants   to   compare   and   to   contrast   participant   recollections   and   to   draw   some   general  conclusions  during  the  next  phase.  


What   did   you   learn?   Encourage   the   generation   and   testing   of   different   hypotheses.  Ask  the  participants  to  come  up   with   general   principles   based   on   their   experiences   from   the   game   and   to   offer   evidence   to   support   or   to   reject   the   principles.    


How   does   this   relate   to   the   real   world?   Encourage   a   discussion   of   the   relevance   of   the   game   to   the   participants’   real   world   workplace.  


What   if…?   Encourage   the   participants   to   apply  their  insights  to  new  contexts.  


What   next?   Participants   use   their   insights   to   come   up   with   strategies   for   the   simulation   game  and  for  the  workplace.  


High  rise  building  fires  

 Training  and  rehearsal  environment  and  

scenarios  for;  command  &  control  of  large   incidents;  crisis  response/management      



BSSHolland     Strekkerweg  75   1033  DA  Amsterdam,  The  Netherlands       31  (0)  20  716  24  21    

BSS 3D Virtual Reality