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ARMCHAIR ADVOCATES: CONSULTATION PORTUNITIES FOR OLDER PEOPLE YEAR 2 2013


What is Armchair Advocates? The Armchair Advocates programme is designed to support and encourage Black and minority ethnic people over 50 to develop the skills and confidence to get more involved in the decisions that affect them. Run by brap, Armchair Advocates provides training on online communication, how to voice opinions, social media, and a range of other skills. We’re also working with older people to increase their involvement in consultations where and how they want. As part of this programme, we’ve put together this guide which shows:  the nature of current consultation and engagement opportunities e.g. on line, questionnaire meeting etc.  how to contact organisations that are implementing their duty to enable public involvement through feedback or complaints channels

Use this guide to streamline the search for;    

how, where and who to contact to share your views find links to organisations websites find telephone numbers identify named persons / positions in organisations contact an organisation for a one-off engagement or to join a public forum

About brap brap is a think fair tank, inspiring and leading change to make public, private and voluntary sector organisations fit for the needs of a more diverse society. brap offers tailored, progressive and common sense approaches to equalities training, consultancy and community engagement issues. For more information, visit us here: www.brap.org.uk.

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NAME OF CONSULTATION

NHS FOUNDATION TRUST

LAY ASSESSORS

AREA OF FOCUS

BEGINS

   

Health: ambulance service

Environment: street works taking place in Birmingham

Care and Support For Adults

SEARCH TEAM

Care and Support For Children, Health

TYPE OF FEEDBACK WANTED

ENDS

1 Jan 2009

Ongoing

free seminars focus groups surveys standing or vote for election

REFERENCE GROUP FOR ADULTS WITH

Care and Support For Children, Health Health

WHO TO CONTACT

Area: Birmingham – city wide

Tel: 01384 246 411 (ask for the ‘Membership and Governor Support Office’) e-mail: foundationtrust@wmas.nhs.uk website: www.birminghambeinvolved.org.uk/hostpage.asp x?ID=148

 complete regular performance monitoring forms  look at situations from the standpoint of a member of the public and form a common sense view

Area: If interested in becoming a lay assessor tel: 0121 Birmingham - city wide 675 0273 Who: Volunteers from all parts www.birmingham.gov.uk/layassessorscare of the Community

 open meetings three times a year

Area: Birmingham - city wide Who: Anybody using community care services or interested in community care services

Care and Support For Adults

DIRECT PAYMENTS USER FORUM

OTHER DETAILS

Area: Birmingham - city wide Who: Anyone who receives a Direct Payment from Birmingham City Council to arrange their own support services

1 Jan 2009

Ongoing

1 Jan 2009

Ongoing  bi-monthly meetings

 open forum

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Area: Birmingham – city wide

Tel: 0800 953 1002 or 0121 303 4044 For more information about community support services go to:

http://www.mycareinbirmingham.org.uk http://www.birminghambeinvolved.org.uk/hostpa ge.aspx?ID=110 Tel: 0800 953 1002 or 0121 303 4044 http://www.birminghambeinvolved.org.uk/hostpa ge.aspx?ID=110

0121 303 3316 or email: MyCareInBirmingham.Enquiries@birmingham.go


NAME OF CONSULTATION

AREA OF FOCUS

BEGINS

ENDS

TYPE OF FEEDBACK WANTED

PHYSICAL DISABILITY AND SENSORY IMPAIRMENT FORUM

TALK TO US - WE'RE MAKING IT PERSONAL

FORUM FOR PEOPLE WHO ARE DEAF OR WHO HAVE A HEARING IMPAIRMENT

Birmingham Staffordshire Hoard Gallery

OTHER DETAILS Who: Disabilities - adults with physical or sensory, service users. Volunteering opportunities

 our service user or carer forums  public meetings and consultations  surveys, by post or using online questionnaires  telephone surveys  working as a volunteer at one of the events around the city

Adult social care services

Care & Support For Adults

Consultation with teachers, families and a representative range of

1 Jun 2009

Sept 12

 forum meets every three months  to give views and feedback about using Adults and Ongoing Communities services, and make suggestions and take an active part in improving services

To summer 14

Feedback will include focus groups and facilitated consultation meetings, meetings of the museum advisory groups, visitor

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Area: Birmingham – city wide Who: service user, a carer or someone who is planning on using our services

Area: Birmingham – city wide Who: adults who are deaf or have a hearing impairment

WHO TO CONTACT v.uk http://www.birminghambeinvolved.org.uk/hostpa ge.aspx?ID=110

Customer Care and Citizen Involvement Team Email: talktous@birmingham.gov.uk Website: http://www.birminghambeinvolved.org.uk/hostpa ge.aspx?ID=110

Shameela Chucha Tel: 0121 464 7467 e-mail: shameela.chucha@birmingham.gov.uk website: http://www.birminghambeinvolved.org.uk/hostpa ge.aspx?ID=119 Bid Services (Birmingham Institute for the Deaf)

http://www.birminghambeinvolved.org.uk/host page.aspx?ID=110 Richard Statham Tel: 0121 303 2782 E-mail: richard.statham@birminghammuseums.org.uk


NAME OF CONSULTATION

AREA OF FOCUS

BEGINS

TYPE OF FEEDBACK WANTED

ENDS

Birmingham audiences

NHS – HEART OF ENGLAND – GET INVOLVED

NHS - THE ROYAL ORTHOPAEDIC HOSPITAL – GET INVOLVED

Health services

Health services

PATIENT ADVICE AND Health – LIAISON SERVICE services (PALS)

NHS FOUNDATION TRUSTS

Health – services

OTHER DETAILS

WHO TO CONTACT

questionnaires and surveys

     

Volunteering Tel: (0121) 424 5640 volunteer take part in a user group get in touch become a member get some experience get to know your governor

Membership Tel: 0121 424 1218 Email: sandra.white@heartofengland.nhs.uk Website: http://www.heartofengland.nhs.uk/templates/Pag e2____7788.aspx

 volunteer  become a member

Tel: 0121 685 4000 E-mail: roh-tr.Webmaster@nhs.net address: Bristol Road South, Northfield, Birmingham B31 2AP website: http://www.roh.nhs.uk/get-involved

 report complaints

- Phone your local clinic, GP surgery, health centre or hospital and ask for details of the PALS - Phone NHS Direct on 0845 46 47 - Try the Office Directory on the PALS website

Members will be able to:  elect representatives to the Board of Governors;  stand for election to the Board of Governors;  put themselves forward for appointment as Chair of the Trust or non-executive directors on the Board of

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Depends local area, hospital Who: local residents, carers and staff

Website: http://www.dh.gov.uk/en/Publicationsandstatistic s/Publications/PublicationsPolicyAndGuidance/D H_4087726


NAME OF CONSULTATION

AREA OF FOCUS

BEGINS

ENDS

TYPE OF FEEDBACK WANTED

OTHER DETAILS

WHO TO CONTACT

Directors;  through the Board of Governors, receive information about the NHS Foundation Trust and be consulted on plans for future development of the Trust and its services  spend a few minutes answering a survey  attend an occasional meeting on an issue that interests you  get involved in an online group  become an authorized representative who visits services to see how they are run

LOCAL INVOLVEMENT NETWORKS (LINKS)

BIRMINGHAM UNIVERSITY Health – HOSPITALS -PATIENT services AND CARER COUNCIL

POLICE CUSTODY VISITORS

Justice – Prison

Depends local area, hospital Find you’re your nearby Link: http://www.nhs.uk/ServiceDirectories/Pages/Serv iceSearchAdditional.aspx?ServiceType=LocalInv olvementNetworks

Carol Rawlings or Lorrain Bateman Website page about PALS, Foundation Trust and Links http://www.nhs.uk/NHSEngland/thenhs/about/Pa ges/getinvolved.aspx Tel: 0121 371 3974 Email: Carol.Rawlings@uhb.nhs.uk Email: Lorraine.Bateman@uhb.nhs.uk Website: www.uhb.nhs.uk/patient-and-carercouncils.htm

 the councils meet either monthly or every two months  attend the relevant council meeting as often as you can and join in the discussions  pairs of trained custody visitors make random unannounced visits to custody units in their area

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Custody visitors should be good listeners, nonjudgemental and capable of making

Paul Norton Tel: 0121 626 5685 Email: p.norton@west-midlands.police.uk


NAME OF CONSULTATION

AREA OF FOCUS

BEGINS

ENDS

TYPE OF FEEDBACK WANTED

OTHER DETAILS

unbiased observations  after attending a one day initial training event you will be required to conduct a set of visits in your duty week every six weeks. Visits will last approximately two hours

BIRMINGHAM DISABILITY NETWORK (BDN)

Website: www.birminghambeinvolved.org.uk/hostpage.asp x?ID=149

Birmingham Disability Network C/O BDRC Bierton Road Yardley Birmingham B25 8PQ

 forums  consultations  share information

Equality & Disabilities

WHO TO CONTACT

Tel: 0121 789 7365 www.birminghamdisability.org.uk/

Friends of Aston Hall and Park

RESIDENT INVOLVEMENT

Consultation with local residents and organisations about planned events/engage ment with Hall and Park

Housing

July 2011

Ongoing

Regular (monthly/6 weekly) meetings of residents/ representatives of local organisations, engagement with our work  conference/event/ roadshow  Block champions  Constituency tenant group  Consultation register  District sheltered housing liaison board  Email exchange  Equality and diversity

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Rosie Barker Email: Rosie.Barker@birminghammuseums.org.uk

Who: as tenant, leaseholder or resident

Email: residentinvolvement@birmingham.gov.uk Website: http://www.birminghambeinvolved.org.uk/hostpa ge.aspx?ID=162


NAME OF CONSULTATION

AREA OF FOCUS

BEGINS

TYPE OF FEEDBACK WANTED

ENDS

              

BIRMINGHAM MUSEUM AND ART GALLERY COMMUNITY ACTION PANEL

LOCAL ACCESS FORUM (LAF)

Leisure, Arts, Culture & Tourism

Environment & transport

1 Dec 2010

Ongoing

OTHER DETAILS

WHO TO CONTACT

service improvement Group Estate walkabouts Focus groups Housing liaison board meetings Internet survey Leaseholder groups Letterbox editorial board Mystery shopping Postal survey Repairs satisfaction survey Resident associations Telephone conferencing Telephone survey Tenant inspectors Tenant management organisation

 Consultative forum of 15 20 diverse local people which meets once a month at Birmingham Museum and Art Gallery  The group are consulted on different areas of the Museum and Art Gallery services.

Anna Tel: 0121 303 9415 Email: oliver.buckley@birmingham.gov.uk Website: http://www.birminghambeinvolved.org.uk/hostpa ge.aspx?ID=177

Meetings of the City of Birmingham Local Access Forum, of which members of the public are welcome to attend, take place regularly in

Mahoof Malik Tel: 0121 464 6846 Email: PublicRightOfWay@birmingham.gov.uk Website: http://www.birminghambeinvolved.org.uk/hostpa

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NAME OF CONSULTATION

AREA OF FOCUS

BEGINS

ENDS

TYPE OF FEEDBACK WANTED

OTHER DETAILS

the Council House, Victoria Square

NHS -BIRMINGHAM AND SOLIHULL MENTAL HEALTH TRUST

BIRMINGHAM CARERS ASSOCIATION

Health – Services

Membership:  Help shape the future direction of our trust through consultation and other ways of feeding back your views  receiving regular copies of our Trust Talk magazine  representing Members on working groups  Elect existing members to become governors  Learn about volunteering and job opportunities within our trust  Be invited to attend member events and annual meetings  Enjoy exclusive access to a Members only area of the trust website containing the latest information and resources for members

Health – Social Services

As a member of BCA you will receive the following:  Newsletters and information about events  Invitations to Carers Forums where you can speak to the top people in Social Services and the

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WHO TO CONTACT ge.aspx?ID=183

Tel: 0121 301 0000 (Switchboard) e-mail: mailto:comms.team@bsmhft.nhs.uk Website: http://www.bsmhft.nhs.uk/about-us/getinvolved/

Who: A carer is someone who looks after a partner, a parent, a child, a relative, a friend or a neighbour and who does not get paid for caring.

Tel: 0121 675 8176 Email: bhamcarers@gmail.com Address: 4th Floor, Louisa Ryland House, 44 Newhall Street, Birmingham B3 3PL Website: www.b-c-a.org.uk


NAME OF CONSULTATION

AREA OF FOCUS

BEGINS

ENDS

TYPE OF FEEDBACK WANTED NHS and influence future service plans  An AGM where you can have your say about BCA and vote in Executive Committee Elections  Have access to people who can get your concerns raised and sorted

CENTRO – TRANSFORMING PUBLIC TRANSPORT

DISTRICT SHELTERED HOUSING LIAISON BOARDS (SHLBS)

1 Jan 2009

ongoing

The SHLBs meet to discuss and debate policies and procedures relating to the service.

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WHO TO CONTACT

They look after someone who has a long term illness, a disability, a mental health problem, a learning disability or is frail due to old age. Many people do not consider themselves a Carer.

 Transport Users' Forums: Members of the public can attend meetings of the Transport Users' Forum and can question representatives of the Integrated Transport Authority, Centro, transport operators and the District Council on transport related-matters in their town or city.  Consultations:  We will post any future consultations on the webpage so please check back at intervals. Alternatively you can be added to our consultation database

Transport services

Housing

OTHER DETAILS

Democratic Services section Tel: 0121 214 7501 Address: Centro Centro House 16 Summer Lane Birmingham B19 3SD

http://www.centro.org.uk/bus/WMCTF.aspx

Who: If you live in sheltered housing

- Speak to your support officer - the Services for Older People team Tel:


NAME OF CONSULTATION

AREA OF FOCUS

BEGINS

ENDS

TYPE OF FEEDBACK WANTED They meet regularly throughout the year - at least every six weeks.

OTHER DETAILS

WHO TO CONTACT 0121 303 4135

Email: sarah.gardner@birmingham.gov.uk To share views on services for older people write to: Support Services for Older People, PO BOX 15839, Queensway, Birmingham, B2 2RP.

http://www.birmingham.gov.uk/cs/Satellite?c=P age&childpagename=Housing%2FPageLayout&ci d=1223286216593&pagename=BCC%2FCommo n%2FWrapper%2FWrapper

ESTATE MANAGEMENT ESTATE WALKABOUTS AND ESTATE ASSESSMENTS

SOUTHSIDE NEIGHBOURHOOD

Housing

Crime

An estate walkabout is where housing staff and tenants come together on a joint inspection in the neighbourhood to identify areas that need repairing or improving. During estate assessments, which happen twice a year, the group does a walkabout and scores the standard of the local neighbourhood and its services. Walkabouts take place every four weeks. There are lots of ways that you can get involved:  Community meetings in your neighbourhood  Join a local Neighbourhood Watch scheme  Give information about crime anonymously to

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Depending where you live: Erdington, Perry Barr and Sutton Coldfield 0121 303 7048 Ladywood 0121 303 0419 Hodge Hill 0121 303 7250 Yardley 0121 303 5054 Hall Green and Selly Oak 0121 303 8905 Northfield 0121 464 7297 Edgbaston 0121 303 9724 Website: www.birmingham.gov.uk/yourestate.

Meetings: West Midlands Police Tel: 0345 113 5000 (ask to speak to your neighbourhood team) Neighbourhood Watch scheme www.neighbourhoodwatch.net


NAME OF CONSULTATION

AREA OF FOCUS

BEGINS

ENDS

TYPE OF FEEDBACK WANTED Crimestoppers (isn`t the police, but an independent charity working to fight crime)

OTHER DETAILS

WHO TO CONTACT Crimestoppers: Tel: 0800 555 111 www.crimestoppers-uk.org

Website: http://www.westmidlands.police.uk/np/birminghamwestandcentra l/nh.asp?ID=35

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brap is a think fair tank, inspiring and leading change to make public, private and third sector organisations fit for the needs of a more diverse society. brap offers tailored, progressive and common sense approaches to equality and human rights training, consultancy and community engagement issues. Registered charity number 1115990

brap | Lockside | 5 Scotland Street | Birmingham | B1 2RR Email: brap@brap.org.uk | Telephone: 0121 237 3600 | Fax: 0121 236 7356


Armchair advocates consultation opportunities 2013 updated final  
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