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EUGENE ARE A CHAMBER OF COMMERCE

FOR

VOLUME 17, ISSUE 1 USA $6.25 CANADA $12.25

BUSINESS

SPARKING STUDENTS’ INTEREST

+DEVELOPING EUGENE’S WORKFORCE

STATE OF THE WORKFORCE EDITION

DIVERSITY AND INCLUSION

RECRUITMENT AND RETENTION

ENGAGING THE NEXT GENERATION


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CO NTE NT S

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COVER STORY / North Eugene High School student Kai Camidge (right) in Metalworking II class, taught by Tyler Tjernlund (left). The class provides skill-based instruction that students can take to the workforce. Cover Photo / Steve Smith Photography

FEATURES STATE OF THE WORKFORCE

Chamber Board of Directors

17 ALLIANCES & REINVESTMENTS

Chris Boone, Chair President, Boone Insurance Associates

State funding and partnerships bring career and technical education to the classroom to better prepare tomorrow’s workforce. Here’s how to tap into the school-to-work pipeline.

22 RECRUITMENT & RETENTION Perks pique interest, culture preserves talent. How to lure (and retain) qualified workers.

26 COMMUNITY

SUCCESSION PLANNING Engaging the next generation of aspiring business and community leaders.

28 MENTORSHIPS MATTER How to find and get what you need from mentors.

30 DIVERSITY & INCLUSION Six simple ways to take a more active approach.

Stephanie Seubert, Chair-Elect Partner, Evans, Elder, Brown & Seubert, Inc. Mandy Jones, Past-Chair CEO, Oregon Community Credit Union Nigel Francisco, Treasurer CFO, Ninkasi Brewing Company Scott Lindstrom, Vice-Chair, Organizational Development, Exec. Vice President, Jerry’s Home Improvement Center Cale Bruckner, Vice-Chair, Economic Development President, Concentric Sky

OUR COMMUNITY

YOUR CHAMBER

8 MEMBER VOICE

5 POLICY INSIGHT

LCC serves as a springboard for workforce training via conversations and collaborations.

Learn how to lend your voice with Advocacy 101.

Amanda Walkup Partner, Hershner Hunter, LLP

6 CHAMBER VISIONARIES

Casey Barrett General Manager, 5th Street Public Market

Chris Boone on opportunities, possibilities and stepping up to lead the way.

Cheryl Boyum CEO, Cascade Health Solutions

34 HERE & THERE

Chad Barczak CEO, IDX Broker

A look at the happenings that make doing business with the Chamber incredible.

Dr. Gustavo Balderas Superintendent, Eugene School District 4J

36 BIZZ BUZZ

Greg Lyons CFO, Western Shelter Systems

Promotions, new hires and news you can use.

Jason Lafferty General Manager, SnoTemp Cold Storage

10 QUERY & QUOTES Robert Jagger of Hyatt Place and Kim Korth Williams of McKay Investment Company talk trends and reflect on Oakway as a retail and hospitality hub. And, Nicole Kreck, owner of Hippie Hemp, ponders hemp’s potential while nurturing a new business.

12 SECTOR STRATEGIES

Thomas Pettus-Czar, Vice-Chair, Business Advocacy Owner, The Barn Light

What’s happening in Tech, Food & Beverage and Manufacturing.

42 A QUICK NOTE

32 MOVERS & SHAKERS

It has been a year of change for the Chamber. Eugene Area Chamber of Commerce CEO Brittany Quick Warner discusses why the time to evolve is now.

Celebrating Leadership at OCCU: Mandy Jones hands over the reins to Ron Neumann.

Ralph Parshall General Manager, Mercedes Benz of Eugene Trace P. Skopil CPA Partner, Moss Adams

E U G E N E C H A M B E R .C O M   |   O P E N F O R B U S I N E S S

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OPEN FOR BUSINESS

Eugene Area Chamber of Commerce Publisher Brittany Quick-Warner, CEO

Comprehensive Printing Solutions Traditional Offset

Digital

Wide Format

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Binding Fulfillment Direct Mail Web-to-Print So Much More!

Chamber Staff Brittany Quick-Warner, CEO Amanda Yankovich Events Manager Ashley Barrington Administrative Support Barb Brunton Business Manager Beth Tassan Administrative Support Brandy Rodtsbrooks Director of Communications and Member Engagement Joshua Mongé Director of Economic Development

phone [541] 687–1184 toll free [800] 382–1184 web qslprinting.com

Sarah Delp Economic Development Specialist Tiffany Edwards Director of Business Advocacy Advertising Eugene Area Chamber of Commerce 541.484.1314

CONGRATULATIONS TO THE 2018 BOLD STEPS AWARD WINNER

Design/Layout Turell Group 541.685.5000 turellgroup.com Printing QSL Print Communications 541.435.2747 Eugene Area Chamber of Commerce 1401 Willamette St. Eugene, OR 97401 541.484.1314 Open for Business A publication of the Eugene Area Chamber of Commerce (USPS-978-480).

Bold Steps Winners are leaders in sustainability. Learn more or apply at: eugene-or.gov/boldsteps

Does your business have what it takes?

Open for Business is published quarterly by the Eugene Area Chamber of Commerce in March, June, September and December. Circulation: 3,800. Open for Business © 2018

George Rode of George Rode Repair Shops with Mayor Lucy Vinis

The subscription price is $25, included in membership. Periodicals Postage Paid at Eugene, OR. POSTMASTER: Send address changes to Eugene Area Chamber of Commerce, P.O. Box 1107, Eugene, OR 97440-1107.


POLIC Y I N SIG HT

KNOW YOUR POLICY MAKERS Knowing whom to direct your advocacy efforts is critical. It’s important to know who your policy makers are at every level of government. But don’t wait until you need something to contact them, introduce yourself and start a dialogue early, so that when you have something to say, you won’t just be another anonymous voice. One great way to engage and educate yourself about your government officials is through social media.

POLICY INSIGHT ADVOCACY 101 By Tiffany Edwards, Eugene Area Chamber of Commerce

SHOWING UP IS THE FIRST STEP TO GETTING THINGS DONE There’s an old saying that “the people who show up, get to make all the decisions” and in my experience, I find there’s a lot of truth to that. So often, the thought of getting involved and taking action can seem daunting. The truth is, those who engage are always better positioned as leaders, working to influence decisions and shape the policies that

While city, county, state and federal delegates all provide information easily found online, don’t forget all of the other elected officials and elected board members in your community. Do your best to include them on press releases, tours and events that your company may be hosting to help familiarize your elected officials with your business environment.

COMMUNICATE EFFECTIVELY When deciding the best approach to engage with decision makers in your community, be respectful of their time, as well as the attention they give to you and to your issue. While it’s their role as an elected official to represent the interests of their constituents, there are usually at least two sides to every issue. So, assume they are hearing multiple perspectives.

impact us all.

Present your viewpoint in a constructive manner by offering an idea,

There are a few simple steps that can help you identify the issues, learn

a conversation, rather than just expect compliance with how you’d

who to contact, and understand what to say to have your perspectives become part of solutions.

rather than just presenting a problem, and be willing to engage in like to see them vote. By communicating in a way that helps them to understand your stance, you’ll likely have a greater impact.

LEARN THE ISSUES

Most importantly, whether you’re communicating with a phone call,

The first step to becoming more civically engaged is to be aware of

email or other form of correspondence, make it personal. Form letters

what’s happening in your community. There are some great resources

can serve a purpose, but to truly be part of the conversation, you must

and tools to make it easier to stay on top of current affairs.

speak from personal experience and with passion.

• The Eugene Chamber’s weekly enews often includes updates on

Our community’s elected leaders take their jobs seriously, and

local policy issues affecting the business community. Email

without participation and advocacy from the community members

brandyr@eugenechamber.com to subscribe.

they represent, the system doesn’t work. Being civically engaged

• Local newspapers and media outlets: Access information when it’s most convenient. • Associations for your industry or neighborhood: Be sure to subscribe to their communications. • School boards and other smaller governing bodies hold regular meetings and communicate to stakeholders. • Meetings of your city council and county commission can always be found online through your city’s and county’s websites, along with agendas with topics and action items that are being considered. • Public meetings are usually live-streamed and archived and can be watched at virtually any time during or after the broadcast. • The Oregon State Legislature has a robust website with extensive

and “showing up” will provide you with opportunities to be more connected, empowered and influential within your community.

Passionate about policy? Connect with the Chamber enews to be informed of the issues that affect local business. Email Brandy Rodtsbrooks at brandyr@eugenechamber.com to subscribe. Be a voice for your industry when city councilors discuss topics that affect businesses. Email Tiffany Edwards at tiffanye@eugenechamber.com to be added to our advocacy list.

information on how to find, track, follow or weigh-in on any bill being considered by the legislature. E U G E N E C H A M B E R .C O M   |   O P E N F O R B U S I N E S S

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C H A M B E R V ISIO N A RI ES

YOUR BUSINESS. YOUR CHAMBER. YOUR COMMUNITY. CHAMBER VISIONARIES LEAD THE WAY With shifts in the workforce, new technologies, and an increase in innovative, cross-sector partnerships, the landscape of local business is changing. As the Eugene Area Chamber of Commerce prepares to take the next step in this evolution, Chamber Visionaries will ponder what is possible in our community. Each quarter, we’ll share what’s on the minds of our thought-leaders.

By Chamber Visionary Chris Boone Owner of Boone Insurance Associates and 2018 Eugene Area Chamber of Commerce Board Chair When I look forward to the future of our community, I see so many possibilities to positively impact our economy. Right now, the community in and around Eugene is on the cusp of measurable growth. How we choose to handle both the opportunities and challenges that this growth presents will determine our future and the future of those to follow. This is why, when the Chamber asked me to step up to help lead a new vision for the business community, I was excited to participate. Strong Chamber leadership that brings local business professionals together to discuss how we do business in Eugene will position us for the best possible future. I first became involved with the Chamber through the Young Professionals Network. It was an exciting way to engage as I was building my business, growing my family, and taking my place as an active leader in our community. During my time with the Chamber, I’ve seen so many opportunities to help grow this community. Increasing living-wage jobs, bringing new industries into the community, and advocating for policies that are business-friendly have inspired me to continue to engage at a high level by serving on the board of directors. What I see now is a community that is really trying to innovate. The partnerships and collaborations that are forming now are at the heart of some great changes to our local Thank you to the 2018 Chamber Visionaries: Anne Marie Levis, Funk/Levis & Associates Casey Barrett, Obie Companies Celeste Edman, Lunar Logic Chris Boone, Boone Insurance Associates

economy and workforce. By deepening our level of engagement with the work of the Chamber and its partners, it’s possible to create a great future for our community. Achievable innovations to benefit our community appear endless, when we look at projects like the 20x21EUG Mural Project, the new riverfront developments, and numerous businesses startups that are thriving.

Craig Wanichek, Summit Bank

My hope is that enough of us will step forward to lead and give voice to the challenges and

Ron Neumann, Oregon Community Credit Union

solutions that will position our community for success.

Join us in creating the best-possible future for our community. Spread the word using #ChamberEvolved

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The Oregon Community Foundation can help your tax-deductible gift pave the way toward a bolder, brighter outlook for Oregon’s future.

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M E M B E R VOIC E

LCC SERVES AS A SPRINGBOARD FOR WORKFORCE TRAINING By Dr. Margaret Hamilton | President, Lane Community College Since becoming the seventh president of Lane Community College, I have been energized to learn about the growing variety of businesses and industries in the Eugene area. I want to support their efforts through a renewed focus on workforce training. Helping train new and existing employees in the workforce is a personal passion. I came to Eugene after 30 years at New Jersey community colleges, where I built strong relationships with businesses and industries. Through collaborations with local health systems, I was able to develop online health information technology training that increased the supply of qualified coders and technicians for regional healthcare providers. I also fostered relationships in the technology sector that provide training in advanced manufacturing, robotics and information technology. Fitting training to employer needs is a unique talent of community colleges everywhere. We are able to focus locally and move quickly to train tomorrow’s workforce. Lane first offered customized training in the early 1990s for companies like Symantec and Sony. Over the years, the college developed basic workplace skills programs for Newood Display Fixture Manufacturing, PW Pipe and others. When the economy tanked, Lane pulled out all the stops to accommodate a huge enrollment surge. Our employer training program gradually transitioned from individually tailored programs to standardized industry training. These programs continue to be high-quality options, but today’s businesses also need personalized training to improve employee productivity. The Customized Training Department at Lane’s Small Business Development Center is the launch pad for workplace training. To boost our services, we are adding staff, such

Dr. Margaret Hamilton became president of Lane Community College in July 2017. She is a widely respected executive in community college education, strategic planning, accreditation, curriculum development, human relations, workforce and economic development, and in building partnerships with post-secondary education, higher education, and business and industry. To connect: 541-463-5200 or hamiltonm@lanecc.edu

as Michael Fuller, our new SBDC deputy director, who comes to us with 19 years of experience at Intel Corporation, as well as a new director for business relations. Meanwhile, we’re excited by requests from regional medical centers, diesel manufacturers, food and

Is your business looking for

beverage manufacturers, brewers and others to build a qualified workforce.

a solution to locally available

As I meet more local leaders, I am excited by the opportunities in this area. Lane is ready

job training? Connect with the

to help employers save on expenses by providing access to more locally available training,

team at Lane’s Small Business

offer ongoing entry-level training for non-skilled employees, and design industry specific

Development Center at

skills training in the workplace. Lane is the perfect partner to help.

541-463-6200 or go online:

Let’s get acquainted!

lanesbdc.com

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The power of one. The power of many. Hershner Hunter is a comprehensive business law firm with specialty areas to match your unique needs. So whether you’re a start-up, a growing area employer, or an established business, you’re not just getting one attorney, you’re getting the power of an entire firm behind you.

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QU E RY & QUOTES

FARM TO HUB

OAKWAY CENTER’S FAMILY ROOTS RUN DEEP AS BUSINESSES BLOSSOM AMID HOSPITALITY AND RETAIL QUOTED: Robert Jagger, Hyatt Place and Kim Korth Williams, McKay Investment Company PHOTOGRAPHY: Steve Smith Photography

HOW DID YOUR COMPANY GET STARTED AND HOW DID IT LAND IN EUGENE?

IF YOU WERE GOING TO GIVE PUBLIC TOURS OF THIS COMPANY,

Our company, McKay Investment Company, owns the Oakway Center, which is also home to the new Hyatt Place hotel. McKay Investment Company began in the early 1960s. The property that now houses a bustling retail and business district was once our family farm. McKay Investment Company is still locally owned and managed by the founding family.

There are so many different things to experience here at Oakway

WHAT ARE TRENDS SHAPING YOUR INDUSTRY/BUSINESS? The new Hyatt Place hotel has been designed to respond to trends in the hospitality industry which is moving quickly towards personalization of guest services. Technology is shaping the guest experience at most major brands. Utilizing smartphones for check-in and room keys are transforming the way guests connect with our hotel. With options like a television automatically tuned to a favorite TV channel or an in-room alarm clock automatically set to a guest’s wake-up time, the guest experience is being transformed. New technology is really shaping our industry and pushing personalization of guest services to the forefront.

WHAT STOPS WOULD THE GUIDE MAKE? Center. The new Hyatt Place hotel is beautiful. The Sky Bar at the Hyatt Place has quickly become the main attraction, especially around sunset, as it faces west. With our many amazing restaurants onsite, a gastronomic tour is one to experience. My favorites are Sabai Café and Novo Latin Kitchen, but there are many other options spanning culinary traditions from around the globe. A lovely assortment of local boutiques and national stores round out the shopping experience, along with many helpful businesses, whether you’re in need of a bank, chiropractor, salon service, physical therapy, groceries, or help buying your first home. You’ll find a little bit of everything at the Oakway Center. WHAT CHAMBER EXPERIENCE HAS IMPACTED YOU OR YOUR BUSINESS THE MOST THIS YEAR? Recently, we completed a nearly three-year construction project on the west side of our property that houses approx. 22,000 square feet of retail and restaurants, a four-story parking garage and a

WHY IS EUGENE A GREAT PLACE TO DO BUSINESS?

Hyatt Place hotel. When we had our grand opening in August, the

Eugene is in the heart of Lane County, an area ranked by national tourist, lifestyle and business media as one of the most livable areas in the US. We’re fortunate to have both the University of Oregon and Lane Community College. Our city is known for its diverse cultural offerings, temperate climate and a wealth of activities and natural beauty that are attractive to visitors.

Chamber supported our efforts, were onsite, and were excited to introduce the new businesses, hotel and parking garage to the community. The Chamber helped with the various ribbon cuttings and helped to create a celebratory atmosphere. The sense of community during this season was enhanced by the Chamber’s involvement. We are grateful for their help and support. LEFT: The new 130-room Hyatt Place hotel at Oakway Center, surrounded by 28 shops and 11 eateries. RIGHT: Grab a seat and gather around the fire pit to watch the sunset at the 5th-floor Sky Bar.

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QU E RY & QUOTES

HIPPIE HEMP PONDERING THE PLANT’S POTENTIAL AND NURTURING A NEW BUSINESS QUOTED: Nicole Kreck, Owner of Hippie Hemp HOW DID YOUR COMPANY GET STARTED AND HOW DID YOU GET INTO THIS BUSINESS? Before we started Hippie Hemp, my husband and I wanted to get into the up-and-coming medical marijuana industry in Florida (where we lived at the time). In the midst of his networking, we met a hemp consultant from Colorado who introduced us to fullspectrum hemp extract and educated us on all the health benefits of hemp and many uses of the plant. After hearing numerous success stories and doing our own research, we decided to become distributors for his hemp extract brand. With that, Hippie Hemp was born as a retail and distribution company of hemp extract products. We began hearing success stories from our own family members and customers, but we wanted to do something more with hemp. That’s when we came up with the idea to open a brick and mortar store and to expand our product line to all hemp products. We knew Florida would not be a good fit for a hemp store, because of their state laws pertaining to growing hemp. We started doing our research on state hemp laws and decided Oregon would be the best fit. Once we came to visit and check out Eugene, we instantly fell in love with the city and all it has to offer. WHAT IS IT ABOUT YOUR ORGANIZATION THAT MAKES YOU PARTICULARLY PROUD? We are a family and veteran-owned business. My husband and coowner is serving his last year as an Army Special Forces engineer. Being a military family, we understand the hardships and sacrifices service men and women have to endure on behalf of our country. We offer a military/veteran discount, and we hope to be able to offer more support to military and veteran organizations in the future.

WHAT ARE TRENDS SHAPING YOUR INDUSTRY/BUSINESS? Right now, the biggest trend is growing hemp for hemp extract to use as a nutritional supplement. I’m hoping that with the legalization to grow hemp in Oregon more manufacturing will become available to utilize the plant in other industries, as well. There are thousands of uses of hemp that many industries (and the environment) can benefit from. Construction, textiles, paper products, plastic products, automotive and fuel are just some of the ways hemp can be used. Many states are realizing the endless possibilities that hemp has to offer, and they are legalizing growing hemp, or they are creating pilot programs. In the future, we know there will be more manufacturing options available within the United States for hemp farmers. WHAT CHAMBER EXPERIENCE HAS IMPACTED YOU OR YOUR BUSINESS THE MOST THIS YEAR? Everyone within the Chamber has been very helpful and wants to see our business succeed and thrive. Just becoming a member of the Chamber has been crucial to our business, because of all the networking opportunities. Starting a business is hard and takes a lot of hard work, but it’s even harder when you do it in a brand new city where you don’t know anyone. Networking has become key to getting our name out there and making connections in other industries. Hippie Hemp offers an array of products—from apparel, bags and accessories to hemp extract, salves and lotions—located at 187 E. Broadway and at hippiehempllc.com.

E U G E N E C H A M B E R .C O M   |   O P E N F O R B U S I N E S S

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SEC TO R ST R AT EG I E S

Vibrant sector strategies, committed partnership, and inspired community leadership are helping to drive the growth of targeted industries and our regional economy. The Eugene Area Chamber of Commerce is proud to be a part of the Lane County Sector Strategies team. Each quarter, we’ll learn from the partners moving this work forward.

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SEC TO R ST R AT EG I E S

WHAT’S HOT IN EUGENE’S TECH SCENE? Article by MATT SAYRE, TECHNOLOGY ASSOCIATION OF OREGON

Everything! We’re excited for this first, in a series, article in Open for Business magazine, to bring you the latest happenings from Eugene’s growing tech community, as 2018 kicked off with some significant announcements. Local software company, Quote Software Inc., sold for an undisclosed price to ConstructConnect, a provider of construction information and technology. ConstructConnect is a subsidiary of Roper Technologies Inc., a publicly traded company with a market cap of more than $27 billion. Then, just a day later, Eugene-based IDX, a leading provider of real estate search applications, announced the acquisition of California-based Agent Marketing LLC for $6 million. “IDX Broker will keep Agent Marketing’s California office but will fill new positions in Eugene as the subsidiary grows,” said Chad Barczak, IDX CEO. In complement to mergers and acquisition news, Eugene-based SheerID announced an $18 million series B round—$18 million is a significant amount of funding in any market in Oregon, across any type of industry. It validates the Eugene area as a home for growing tech companies, and it bolsters the area’s credibility as a place where tech companies can raise venture capital, even though it’s outside Silicon Valley. New companies are being recruited to the area by the Technology Association of Oregon, the Eugene Area Chamber of Commerce and other partners in economic development. Tech companies are attracted to the area by world-class internet infrastructure called EUGNet, a collaborative startup ecosystem and outdoor amenities. There are more than 400 tech firms now in Lane County. The industry’s local average annual wage is $71,620—nearly double the average Lane County wage of $41,534. Employment growth is expected to be 28 percent over the next 10 years. This makes tech the highest paying and fastest growing industry in Eugene. Downtown Eugene Tech Tours is the largest open house of tech companies in Oregon. Keep an eye out for the 2018 event this fall by visiting techoregon.org. Photos: Athena Delene E U G E N E C H A M B E R .C O M   |   O P E N F O R B U S I N E S S

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Todd Edman of Waitrainer and Whit Hemphill of Wildtime Foods talk business at the first Food and Beverage Networking Night, held at Oakshire Brewing last fall.

FOOD AND BEVERAGE SECTOR: LANE COUNTY IS HUNGRY FOR COLLABORATION Article by MICAH ELCONIN, SEASON TO TASTE CONSULTING || Photo by ROBERT SCHERLE

In July 2017, I was selected by the Lane Sector Strategies Team to solidify Lane County’s place as a food and manufacturing hub. Our first task was to convene a 23-member industry advisory board to inform work that supports 157 companies, employs 3,865 people and brings over $169 million dollars in wages to the area. Collaboration is happening at an unprecedented level and energy is high throughout the community. Quarterly industry happy hours are ablaze with conversation among rooms packed full of industry members. The sector is rallying support around our new sector strategy work, as we broker connections and develop creative strategies for collaboration.

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Local colleges are gearing up to inspire the next generation of food and beverage professionals. In February, Lundquist College of Business hosted a food and beverage career day, featuring over 30 regional firms. Lundquist is also offering a food business course in the spring and a food business student club is in the works. Leveraging its expertise in culinary arts and manufacturing education, Lane Community College is collaborating with local industry to develop industry specific advanced manufacturing courses. Businesses have gained access to programs to bolster their navigation of increasingly complex health and safety regulations. A cohort of local firms are working together under the guidance

of Oregon Manufacturing Extension Partnership to build out food safety protocols required under the new Food Safety Modernization Act (FSMA), and Northwest Food Processors Association is bringing a 2.5 day course to Eugene in April focused entirely on similar subject matter. A FSMA Roundtable support group also launched in March. My next step will be building an industry association to further unify and promote local businesses, as I plan to earn more national attention for local firms as we dive into larger projects.


SEC TO R ST R AT EG I E S

Students gather insights on careers with the timber industry at Murphy Plywood. As a part of the 2017 Manufacturing Day, regional collaborators came together to support the school-to-work pipeline by connecting 150 students with tours of local industry partners.

MANUFACTURING SECTOR: JUMPING IN WITH BOTH FEET TO FILL JOBS Article by JOSHUA MONGÉ, EUGENE AREA CHAMBER OF COMMERCE

Manufacturing businesses form a cornerstone of our local economy, employing 13,864 people in our region— and that number is growing. In recent years, the local manufacturing industry has expanded operations and seen a growth in jobs and increased wages, despite the challenge of low unemployment rates making it difficult to fill open positions. For those in apprenticeships and trade schools, the tight labor market means improved chances for employment and higher earnings than those without training and certification. In an effort to “move upstream” to solve workforce development issues facing local businesses, we have again convened partners to plan and execute a

second Manufacturing Day celebration. Representatives from the cities of Eugene and Springfield, both Chambers, Lane County, and community partners are coming together to facilitate industry tours that will inspire our future workforce. On Oct. 5, 2018 hundreds of students will tour manufacturing businesses and see firsthand the high-quality job opportunities available. As part of the Eugene Chamber’s “Focus on: Manufacturing” program we are continuing to provide support to Lane Education Service District, Lane Science Technology Engineering and Math (STEM), Lane CTE, and Connected Lane County. This year, we have helped with several opportunities to connect industry and students and look

forward to future projects, such as career fairs, externships, internships, job shadows and industry tours. In 2018, the Eugene Chamber is relaunching our formal business retention and expansion program. Through this work, the chamber will proactively engage businesses to identify needs and challenges that may be impeding employment and business growth. The goal of the program is to provide connections, information and real solutions to the problems facing businesses every day. Our team is excited to hit the pavement to learn from business leaders and hear the needs of industry. If you would like to participate, please contact Joshua at joshuam@eugenechamber.com

E U G E N E C H A M B E R .C O M   |   O P E N F O R B U S I N E S S

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WORK FORC E

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WORK FORC E

ALLIANCES & RE INVESTMENTS How businesses and schools are sparking students’ interest and developing Eugene’s workforce Article by SOPHIA MCDONALD BENNETT  |  Photography by STEVE SMITH PHOTOGRAPHY

If you spend any time talking to Eugene businesses about the challenges they face, it doesn’t take long for workforce issues to come up. It’s hard to find people. It’s even more difficult to find qualified people. When you do find someone, competition is high enough that it may not be long before they find a better-paying job elsewhere. The struggle to find good employees is exacerbated by Lane County’s low unemployment rate—it was 4.6% in October 2017, but there are longer-term trends at play, too. Young people often have a limited view of the jobs that are available to them. Even those who are interested in jobs in manufacturing and the traded sectors don’t have ready access to training or career pathways. The perception held by many graduates is that jobs can only be found in major urban areas, larger than Eugene. A number of institutions, including the workforce board and local schools, are working with business leaders to reverse these troubling trends—positive signs for Eugene employers desperate for more and better-qualified employees.

PARTNERSHIPS RULE When the employment picture looks grim for companies, “we have to get more creative about how we bring talent in and train talent up,” says Kristina Payne, executive director of Lane Workforce Partnership. Her organization and many others are looking to do just that. Last year, Lane Workforce Partnership, the Technology Association of Oregon (TAO) and the Oregon Employment Department joined forces to launch Apprenti, one of the first tech apprenticeship programs in the United States. The program will help people gain skills in needed technology fields without the expense of a college degree. They hope to have 45 participants during the three-year pilot phase of the program. Payne and her colleagues are highly involved in making sure local graduates have the skills companies need when they finish school. “We’re continuing to engage with Lane Community College and the deans and programs at the University of Oregon, so we can articulate what the needs of the industry are,” she says. “A program at a college is not going to change based on the needs of one business, but we as the workforce board can convene people from across an industry to look at changing needs.” >

North Eugene High School student Kai Camidge (right) has his work inspected by teacher Tyler Tjernlund during metalworking class, in which students are taught advanced processes used in the industry. The curriculum covers advanced machining and machine set-ups, welding and fabrication—skills students can take to the workforce. E U G E N E C H A M B E R .C O M   |   O P E N F O R B U S I N E S S

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WORK FORC E

With the passing of Measure 98 in

“These grants will help more students prepare for college and career. I’m very pleased to see the ongoing expansion

2016, Eugene School

of hands-on, applied learning to

District 4J will

more schools around the state. These

receive $2.5 million

programs are good for students,

for career and technical education (CTE). Funds will be invested in:

HIRING TEACHERS

good for businesses, and good for local communities.” - Acting Deputy Superintendent Colt Gill Oregon Department of Education

More programs are popping up to keep those qualified workers in Eugene. “We have talent in town, but people don’t necessarily stay here because they don’t know about the opportunities,” says Payne. “One of the things people can do is make sure young people know about the opportunities available in their companies.” Partners, like the Eugene Chamber, TAO, and Lane Workforce Partnership, have worked with Elevate Lane County to take high school students on tours of businesses. They have a similar program to connect University of Oregon students with Eugene-based technology firms. Manufacturing Day and Construction and Utilities Career Day are other examples of programs that inform young people about the jobs available locally.

CTE REINVESTMENT A GAME CHANGER

PROVIDING TEACHERS WITH BETTER TRAINING

Another reason to feel optimistic about the long-term growth in Eugene’s workforce is the renewed interest and investment in career and technical education (CTE). Measure 98, which passed in 2016, dedicates a significant sum to help school districts better prepare high school students for well-paying, meaningful careers. Eugene School District 4J is set to receive $2.5 million for CTE education. According to Superintendent Dr. Gustavo Balderas, funds will be invested in things such as hiring teachers, providing them with better training and updating equipment. “High schools have some pretty dated equipment that’s no longer relevant in the real world,” he says. “Today’s auto technology is very different from the auto technology of 30 years ago. We’re helping districts improve the equipment that kids will be working with to make it more relevant to the real world and Eugene right now. >

UPDATING EQUIPMENT TO BE MORE RELEVANT TO CURRENT TECHNOLOGIES

RIGHT: North Eugene High School student Nat Milnes is taking Introduction to Computer Science, taught by teacher Anthony Harlan. Computer science and other courses at North Eugene—such as digital media, physics, child development, health and culinary arts—are part of College Now (CN), a Lane Community College (LCC) program through which students can earn transferable college credit while in high school, in addition to the credit they earn toward graduation.


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LEFT: Kristina Payne, executive director of Lane Workforce Partnership, works closely with Lane Community College, University of Oregon, Technology Association of Oregon (TAO) and Oregon Employment Department to create career paths for students through innovative programs, like Apprenti, one of the first tech apprenticeship programs in the United States. RIGHT: Dr. Gustavo Balderas, superintendent of Eugene School District 4J, says the state’s investment in career and technical education (CTE) and local partnerships are helping to prepare the next generation for careers early on.

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In 2017, Elevate Lane County provided 3,048 students with career-connected learning and supported over 2,000 professional development hours for educators outside the classroom. With a reach extending beyond greater Eugene into communities like Cottage Grove, Veneta, and Florence, there is no better time to get involved.

Lane County has prioritized training students for careers in computer science, healthcare, and manufacturing occupations. As part of that effort, it’s important for schools to engage with the business community, so they can understand the specific skills and types of training students need. Many business leaders have found it hard to get involved in these efforts, because multiple school districts were clamoring for their support. Elevate Lane County is trying to streamline the process by setting up county-wide advisory groups from various industries. “That efficiency in communication is something that’s been really improved,” says Balderas. “It’s making it easier for businesses to get involved.” This and the many other partnerships highlight a critical point: Collaboration between the business community, nonprofits, agencies and schools is what’s making the state of the workforce better today. It’s also what will help to strengthen it in the future. Continuing these programs and building new ones will go a long way toward improving high school graduation rates and lessening Eugene’s employment woes, now and into the future.

The Eugene Area Chamber of Commerce is significantly invested in workforce development with efforts focused on student training and connections to industry, as well as programs focused on attracting and retaining young, talented professionals. In addition to workforce programs, the Eugene Chamber advocates for public policies that align with priorities of the business community, such as Measure 98, which delivered much-needed funding for career and technical education programs to school districts around the state.

Host a student intern, an educator externship or an industry tour. Visit elevatelanecounty.org/industry to see how your business can get involved. 20

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We are Proud to be Lane County’s Oldest Community Bank LO C A L , PE R S O N A L S E RV I C E

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RECRUITMENT & RETENTION Perks pique interest, culture preserves talent Article by VANESSA SALVIA  |  Photography by ATHENA DELENE

Ping pong tables, gym memberships, catered lunches, kegerators and fully stocked fridges—those perks are nice, but the problem is, they don’t reflect the company’s culture and values or how employees are actually treated. Celeste Marshall, director of human resources at IDX, a provider of real estate software applications, says her company offers those perks, but they make sure that prospective employees know how they’re expected to actually perform as part of the team before they’re hired. For instance, IDX utilizes detailed job descriptions to weed out the wrong candidates before they even apply.

“Companies will use benefits to say, ‘Look, we’re so great,’ but what employee retention comes down to is approachable leadership, clear vision, people that feel comfortable exploring and, by default, because everybody’s moving in the same direction, they’re pushing each other and helping each other,” she says. “We have all the perks minus a ping pong table, but the culture is not only the ping pong table, and that gets overlooked.” >

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IDX has been named among Oregon’s top places to work.


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IDX, Jones & Roth and Summit Bank have all been named among Oregon’s top places to work multiple times by various publications. While each of those companies offers a variety of perks, they also put resources into making sure that prospective employees fit their company culture and that existing employees feel supported and have a voice. Accounting firm Jones & Roth has about 110 employees firm-wide, with 15 additional seasonal employees at tax time; 70 employees work in Eugene, 24 in Hillsboro and 12 in Bend. They begin recruiting at the college sophomore level and have built up their hiring process to ensure they’re discovering a candidate’s communication skills, teamwork and work ethic at each step.

“We have spent a lot of time on the recruiting process to identify what we feel are qualities for success and set our recruiting process up to look for those,” says Tricia Duncan, Jones & Roth CPA and director of operations. “All of our

questions and events are built around giving us opportunities to see those skills.” 24

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IDX

GYM MEMBERSHIPS

BASKETBALL HOOP

KEGERATOR

PING PONG TABLE

COMPANY CULTURE

Potential new CPAs are interviewed at on-campus events, followed by email interviews, phone interviews and, finally, inperson interviews. “Each time we dig a little deeper to talk about our culture and how they fit in,” Duncan explains.

I think one reason that people stay at Summit is that we really use our culture as a litmus test for people that we’re hiring,” he explains. “If they match up with the culture, then it’s a good place for them and it works out great for Summit.”

Because there are so many employees, they create teams of eight to 10 people that meet for a calendar year. “One purpose is communication,” Duncan says. “A staff accountant that’s been here six months is probably not going to raise their hand in a 100-person meeting, but they will in a small group. That helps team morale and retention by having transparency.”

Wanichek says the bank does some things that are not typical of other banks, such as not having formal structures of authority. “We’re authentic, we’re hard-working, we’re very service-oriented and, for a bank, we’re very entrepreneurial and innovative,” he says. “Some people who have been working at banks might not be particularly

Summit Bank, with 52 employees in Eugene and 12 in Bend, has spent a lot of time identifying what they stand for as a bank and making sure that new employees are comfortable with a bank that calls itself “bold” and “entrepreneurial.” Craig A. Wanichek, Summit Bank president and CEO, says people thrive where they believe in their work. “This year we spent a lot of time on our culture, because


comfortable with a fast-growing, fast-moving place so that’s why we make sure people know that our culture is not rigid.” The team holds weekly teleconferencing meetings between locations to discuss performance, accountability and the bank’s core values. “We spend a lot of time talking about what that means to us and why teamwork, collaboration, and community make this a fun place to work,” he says. “The key to retention, for us, is that being part of the team means that everybody buys into what we’re doing.”

So, while the attention may be on the fun perks and added benefits, it’s the companies who take that a step further by intentionally connecting those benefits to the organization’s culture that drive effective recruitment and retention strategies.

10 Hiring and Retention Habits of Highly Successful Businesses

2

3

Write clear, Become detailed job involved in the descriptions for every community through position in your Take the time to volunteerism and company. define your company events. culture and don’t confuse it with your benefits. Involve your If you have a large office, whole team in break out some small meetings. groups that meet regularly, so employees are less Schedule time for your inhibited from bringing leadership team to meet up concerns. with employees one-onProvide a one, on a regular basis mentor for new both for large and employees. Make your small issues. expectations Evaluate an clear in all employee’s work, based areas. on what is produced Be transparent and not how much about the company’s time they spend in finances, goals their seats. and growth.

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6

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CREATING A

COMMUNITY

SUCCESSION

Engaging the next generation of aspiring business and community leaders BY BRANDY RODTSBROOKS, EUGENE AREA CHAMBER OF COMMERCE

WHY DO WE NEED COMMUNITY SUCCESSION PLANNING? Succession planning is a hot topic of conversation in boardrooms and businesses across our region. As the boomer generation prepares for retirement and Gen X and Y move into leadership positions, how do we cultivate the next generation of business front-runners to carry forward the great companies that support our local economy and Eugene as a community? A quick Google search will deliver templates, consultants and thought-leaders with opinions to share as business leaders dive into succession planning. Building a thoughtful strategy to recruit and develop the next generation of managers for key roles in an organization makes good sense. As business leaders focus on succession planning for their individual businesses, what is the outlook for businesses and their support of their communities as a whole? The truth is, doing business has changed a lot from one generation to the next. It was only a few decades ago that corporate social responsibility was considered a novel concept,

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with businesses innovating to align their practices to reflect a set of values that connected them to their community. Now, an entire generation has grown up with business and community alignment as a standard—a generation that is actively make purchasing decisions, career choices and volunteer commitments that support business and community integration. As younger generations move into positions of leadership, the assimilation of business and community is shaping the way they engage. Many young professionals today are bringing with them a high level of enthusiasm, not only to the boardroom but also as they engage at city council meetings and when volunteering with local nonprofits. They are excited to collaborate, innovate and build their companies and cities. And, they want and need mentors. This shift presents new opportunities, in terms of how we cultivate our next generation—not only for business success, but for building and sustaining a healthy community. What we need now, more than ever, is a thoughtful approach to community succession planning.


WORK FORC E WHAT ARE THE ADVANTAGES OF COMMUNITY SUCCESSION PLANNING?

In Eugene, we are fortunate to have a community of diverse business leaders that spans several generations, who are actively engaged in moving forward a shared vision of our region. By taking a thoughtful approach to succession planning, we’re ensuring that our community will continue to grow and evolve. HOW DO WE ENGAGE THE NEXT GENERATION OF COMMUNITY LEADERS?

Actively identify and create opportunities for future leaders in unexpected places. Ask yourself: Who are the ones already showing up to lend their voice and insights to move business and the community forward? How do we produce opportunities to position them for growth? Encourage momentum for projects and programs that will help Eugene leverage the best growth opportunities ahead of us and overcome the barriers that have limited the pace of progress.

Pass along insights that will help the next generation of leaders find a better sense of balance between careers, civic engagement and community responsibilities. Ensure that engagement continues in shaping our future community after the leaders of today retire, by getting young professionals involved now. Promote smart decisions that will ignite innovations in business, social services and local government. It’s important that we commit to paying attention to young professionals with a passion for this city and put opportunities in front of them to develop, strengthen and cultivate connections. Let’s leverage the innovations of the last several decades and create a legacy that will last far beyond our time in the boardroom.

Leadership looks different now. There are diverse perspectives, unexpected gamechangers and nextgeneration professionals to be brought into the fold. Mentor, sponsor and engage young professionals. Schedule coffee once a month and talk about what it looks like to lead in business and in the community. In doing so, you’ll be preparing our future leaders to grow our businesses, develop our economy and shape our community as a whole.

LOOKING TO CONNECT WITH THE NEXT GEN?

The Eugene Chamber’s Young Professionals program is already engaging a new generation of aspiring business leaders. Join us at the YP Summit, on June 12, to meet the young professionals who are ready to step-up. Find out more at EugeneYPSummit.com

Tuesday, June 12th Hilton Eugene

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MENTORSHIPS MATTER How to find and get what you need from mentors

Article by CAROLINE CUMMINGS, VENTURE CATALYST FOR OREGON RAIN || Photo by PALO ALTO SOFTWARE

I like to say, “Everyone should have a mentor and be mentored.” It’s because mentorship works. I’ve seen it help many people achieve success, personally and professionally. I attribute much of my own success to having mentors. These are people I call on to help me think through challenging situations. And over the years, I’ve had many mentors with a variety of expertise, including finance, leadership, sales, marketing and investing. Between literature and film, business and politics, we are surrounded by great examples of mentor relationships. And yet, most people don’t know how to find and get what they need from a mentor.

When we decide we need a mentor, our first impulse is to ask the most successful person we know. But that isn’t the best path. Before you make any calls, spend some time thinking about exactly what you want to achieve. Then, ask people in your network if they know someone with that expertise. Once you have a lead, begin by asking them out for coffee and an informational interview; tell them you’d like to know what steps they took in their career, because you’re interested in doing something similar. After this initial (less than 30 minutes) meeting, if you feel there’s potential for a strong, mutual rapport, then you can ask them to be your mentor.

Caroline Cummings (left) spends her free time mentoring at-risk youth and young women new to the business world.

Caroline Cummings is a serial entrepreneur who has been

for Oregon RAIN (Regional Accelerator & Innovation

the CEO and co-founder of two technology companies in

Network), where she connects entrepreneurs to the

Eugene. She’s raised close to $1 million in angel capital

resources they need to start and scale their ventures.

for her ventures and has coached other entrepreneurs on

Additionally, she’s the venture associate for the new seed

how to raise capital. Caroline is also the Venture Catalyst

fund Willamette Valley Capital.

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You might say, “I’d like to spend the next three months becoming better at sales, and I would be honored if you would help me. Would you be willing to meet with me for 30 minutes every other week?”

“EVERYONE SHOULD HAVE A MENTOR AND BE MENTORED.” The key to a successful mentor relationship is establishing timelines,

It’s also important to establish boundaries and be transparent about your goals. Since I’ve co-founded and led startups, and now help run a seed capital fund, entrepreneurs regularly ask me to mentor them or help find them a mentor. The more prepared they are and understand what areas they want to improve, the easier it is for me to help match them with the right mentor. When it’s time to conclude the relationship, be sure to send your mentor a thank-you note, preferably handwritten. Thank them for their time and point out, specifically, how they helped you advance your goals.

This would also be an appropriate time to ask them for connections to other potential mentors, because there are so many ways that you can continue to develop personally and professionally. Locally, the Eugene Young Professionals program and Business After Hours events—both hosted by the Eugene Area Chamber of Commerce—are great places to connect with potential mentors. Also, the RAIN Eugene Accelerator has a large database of mentors for startups.

guidelines and following through on your commitments. For example, I will assign tasks for my mentees to complete by our next meeting, and if they don’t do those

Sign-up for the next meeting of the Eugene Young Professionals or Business

tasks, or stop communicating with me, I

After Hours and connect with local business leaders and mentors. Visit the

have to have a conversation with them

Chamber calendar for monthly events at EugeneChamber.com.

about how the relationship is not working.

THE PHIL AND PENNY KNIGHT CAMPUS FOR ACCELERATING SCIENTIFIC IMPACT A $1 billion vision to turn discovery into impact

accelerate.uoregon.edu

When the first phase of the Knight Campus opens in 2020, researchers and students will tackle global challenges in a world-class space designed specifically to support interactive interdisciplinary discovery. Made possible by a $500 million lead gift from Penny and Phil Knight, BBA ’59, and augmented with $50 million in state bonds, the Knight Campus will support an estimated 750 new jobs, representing $80 million in estimated statewide annual economic impact. The campus will transform the region into a hub for innovation, with research seeding start-up companies and talented graduates attracting existing industry to the area.

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SIX SIMPLE WAYS TO TAKE A MORE ACTIVE APPROACH Article by SABRINA HALSTEAD

More and more, companies are moving beyond passive diversity and inclusion practices and taking an active approach to these efforts. It’s not just because it’s the right thing to do; these efforts can also yield positive financial results. In fact, a McKinsey & Company report, published in 2015, examined the relationship between diversity and financial performance, and drew two compelling conclusions (among others): The top quartile of racially and ethnically diverse companies are 35 percent more likely to financially outperform their respective national industry medians, and the top quartile of gender diverse companies are 15 percent more likely to financially outperform their respective national medians. The benefits of embracing diversity and inclusion practices, however, are bigger than just financial performance, says Andrea Voorhees, employee benefits consultant with USI Insurance Services. “It’s good for the employee base—having people feel appreciated is really going to help everyone in the long term. It’s going to help the employees, it’s going to help the HR department, it’s going to help the company, and it’s going to help the customers that they’re serving. If employees are happy, that’s going to reflect all around—360 degrees,” Voorhees says. Taking action and implementing diversity and inclusion practices in the workplace doesn’t have to be complicated. There are simple things that business leaders can do to initiate or ramp up their efforts.

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MAKE THE CONVERSATION A PRIORITY. To really build comfort and trust, and to form a strategic approach to implementing diversity and inclusion practices, companies have to commit to having the conversations and creating a safe space for those conversations. “For us, in our journey, the first step was having that conversation,” says Anetra Brown, Equity and Engagement Manager with United Way of Lane County. “It shifted from, ‘OK, we value this,’ to ‘OK, so what does it look like to value it?’”

CONSIDER HOW YOU’RE FINDING EMPLOYEES AND HOW YOU’RE KEEPING THEM. This includes where you’re posting job openings, what the balance is like between recruiting internally and externally, what benefits you offer that a diverse employee population will value, helping you to retain those employees. “Voluntary benefits are important; it gives employees flexibility in how much it costs them, what kind of coverage they want—it takes the whole family situation into account,” says Voorhees. Additional benefits to consider could include daycare, doggy daycare, legal options, dependent benefits, paid time off and more. Think about your employee demographics and what they would value.


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DESIGNATE A CHAMPION AND FORM A TEAM. While not always the case, human resources is often the change agent for many diversity and inclusion practices. But to be most effective, it shouldn’t be the only place where these practices and initiatives are carried out. “One of the real benefits that people can get from it is having it be a real team, not just one person, not just a policy on paper. It can affect so many parts of the business—innovative, creative thinking,” says Voorhees. “It’s shared responsibility at all levels.”

“THE WORLD WE LIVE IN HAS GROWN MORE DIVERSE. AS SUCH, A COMPANY THAT CLOSELY MIRRORS THAT WORLD—ITS CUSTOMERS, FUTURE EMPLOYEES AND BUSINESS PARTNERS—IS NATURALLY BETTER

ESTABLISH GOALS AND MEANINGFUL METRICS. Like any other aspect of your business, it’s important to set goals and track your progress, so that you can clearly see if your efforts are yielding the results you’re after. “There are two sides to it: the qualitative side and the quantitative side,” says Voorhees. “The qualitative side is the ‘it’s the right thing to do,’ and getting everyone’s opinion or consideration. But then the quantitative side is really the business argument for it.” Think about your company’s mission and values, what you want to achieve, and how diversity and inclusion practices could help you get there. Consider making goals and metrics-tracking a committee responsibility.

BE PREPARED TO TAKE ACTION. The goals you set and the data you choose to track shouldn’t be arbitrary. Conversations, committees, training and metrics are positive steps in the right direction, but if you’re not prepared to take action based on data outcomes, you risk losing your employees’ trust. “You have to ensure that you’re getting the right people and actually listening to them,” says Voorhees.

POSITIONED TO SUCCEED.” - Thomson Reuters

TRAIN YOUR EMPLOYEES. Your employees should understand how diversity and inclusion impact the workplace and how they fit into that equation. Providing training opportunities can help build effective communication and problem-solving skills among diverse teams. One of the places where training has come in for United Way of Lane County is simply creating a common language around diversity, equity and inclusion. “These are really hot terms right now—equity, diversity, inclusion,” says Brown. “And sometimes we use them interchangeably, but they have different meanings.” By providing training, you give your staff the opportunity to get on the same page with what this looks like, what it means to the company, and the work they’re doing.

ADDITIONAL READING Looking to dive a bit deeper into the research behind the business impacts of diversity and inclusion? We recommended the following studies: MCKINSEY WHY DIVERSITY MATTERS https://goo.gl/1WhcTo HARVARD UNIVERSITY: THE ECONOMIC RATIONALE FOR SOCIAL COHESION https://goo.gl/SNihTW THOMSON REUTERS BUSINESS CASE FOR DIVERSITY https://goo.gl/uZCXsg

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MOVERS & SHAKERS

CELEBRATING LEADERSHIP

AT OREGON COMMUNITY CREDIT UNION Article by BRITTANY QUICK-WARNER, CEO OF THE EUGENE AREA CHAMBER OF COMMERCE

When the name Mandy Jones comes up, most people have a story to tell of her leadership. In her time as a business leader in our

Mandy Jones

community, she has helped OCCU grow to the second-largest state-

Ron Neumann

chartered credit union in Oregon. She has offered leadership and thoughtful advocacy for nonprofits who have supported incredible

production services, finance, technology, business intelligence and

causes. She has inspired business leaders to think differently about

administrative functions, including compliance, risk management,

how they build businesses and community.

security, continuous process improvement and facilities. Prior to

Mandy has been with OCCU for 17 years, 12 of those as CEO. In that time, the credit union grew from $730 million to $1.7 billion in assets, and membership expanded 61% from 93,000 to more than 150,000. During her tenure as CEO, Mandy has spearheaded support for OCCU’s major community-giving activities and involvement, including its Community Outreach for Employees (CORE) Volunteer

becoming executive vice president in 2017, he served as OCCU’s chief financial officer and oversaw finance, technology, business intelligence, administrative functions and human resources. Similar to Mandy, Ron is committed to community. He currently serves on the Executive Committee for the United Way of Lane County’s Board of Directors. Recently, he was appointed as a Board

Program, Volunteer Day, Shred Fest and OCCU’s active programming

Member for the Credit Union Benefits Alliance and is also a member

and donations for Children’s Miracle Network, United Way of Lane

of the Governmental Affairs Committee of the Northwest Credit

County and hundreds of nonprofits, as well as the more than $1

Union Association.

million in scholarships to PathwayOregon at the University of Oregon.

“The OCCU Board of Directors worked hard to fulfill its

Her leadership as the Immediate Past Board Chair of the Eugene Area

responsibilities to hire the next CEO. We envisioned OCCU in

Chamber of Commerce and with the credit union and community

2025 and asked ourselves what skills and qualities would be needed

boards has furthered programs that build our local economy.

to achieve that vision. Then we watched Ron demonstrate his

Her contributions to our local business community has built new opportunities and inspired growth. She is a tough act to follow. Fortunately, her thoughtful style of leadership has brought forward a new leader to carry on OCCU’s commitment to community values and economic growth, Ron Neumann. Ron will succeed Mandy as CEO on April 2, 2018. Ron has been with OCCU since 2010, most recently serving as executive vice president. In that role, he has overseen lending and lending services, credit and

leadership abilities,” said Beverly Anderson, Chair of the OCCU Board of Directors.

“It became increasingly clear that he had exactly what we needed. Ron has the vision, talent, enthusiasm and leadership to take OCCU into the future.” As Ron takes the reins, he’s honored to follow in Mandy’s footsteps. His leadership will continue OCCU’s journey to live their brand and practice their core values while serving their membership and community.

Mandy Jones (right) is the immediate past chair of the Eugene Area Chamber of Commerce’s board of directors. Her leadership helped to support our Chamber and our members through a challenging year and a leadership transition of our own.

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A community of collaborators, game-changers, movers and shakers: Here’s a look at this quarter’s Chamber happenings, as we work to build networks, move forward projects, and elevate both businesses and professionals. CELEBRATION OF BUSINESS // Congrats to Liz Cawood, our 2017 First Citizen. Her incredible community impact has made Eugene a better place. CELEBRATION OF BUSINESS // Carmen Lessley of South Eugene High School, pictured with her parents, Bryan Lessley and Tina Stupasky, was recognized for her incredible accomplishments as our Future First Citizen. CELEBRATION OF BUSINESS // Chamber Ambassadors, like Stacy Walker of State Farm, volunteer to welcome guests and celebrate the accomplishments of our business community. WOMEN BUSINESS LEADERS // Tyler Holden and Elaine Harvey of Key Bank enjoy an inspiring program on “how to thrive in chaos” at the Women Business Leaders luncheon. HIPPIE HEMP // For Nicole Kreck and her husband, Lance, the opening of their new business, Hippie Hemp in downtown Eugene, was the realization of a long-time dream. EUGENE AREA CHAMBER OF COMMERCE // We are proud to have such a dedicated group of professionals on our 2018 Board of Directors to help LEADERSHIP EUGENE-SPRINGFIELD // The group tours the EWEB Steam Plant and learns more about the riverfront redevelopment project, as a part of Land Use and Tansportation Day. LEADERSHIP EUGENE-SPRINGFIELD // After a day at FOOD For Lane County, learning about health and human services, the team enjoys a well-deserved lunch. Left to right: Geno Franco, Mindi Barta, Michael Hutchinson, Susan Lopez, Kevin Sittner, Kara McDaniel, Aimee Butler and Jared Swezey. LEADERSHIP EUGENE-SPRINGFIELD // Moderator Matt Sayre of TAO with panelists Kim Gibson-Clark of Coconut Bliss, Casey Roscoe of Seneca Saw Mills, Mark Frohnmayer of Arcimoto and Avril Watt of JCI (not pictured).

Don’t miss a minute, visit EugeneChamber.com for a calendar of events.

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B I Z Z B UZ Z

PROMOTIONS & NEW HIRES Move-in Comfort welcomes both Florence Gaughan and Lorraine Boose to their team. As Office Manager, Florence will provide administrative support of business operations. She brings a wealth of experience in office operations and customer service to the position. Lorraine is our Community Outreach liaison. Lorraine brings more than 25 years of experience in community outreach, home visitation and resource referrals. MoveIn Comfort provides downsizing and moving services to older adults and has recently added busy professionals to their clientele.

Craig Wanichek, president and chief executive officer of Summit Bank, announced the promotion of Chris Hemmings. His responsibilities include running the bank’s internal accounting functions as well as deposit operations and depository regulatory compliance. He will also work with bank’s Central Operations and Treasury Management team to enhance Summit’s operational and eBanking infrastructure. “Throughout his time at Summit, Chris has been a vital contributor to our team,” said Wanichek. “We have the highest confidence in his ability to help the bank continue to grow and succeed in his expanded role.”

Garrett S. Ledgerwood

has become a partner with Hershner Hunter, LLP. Garrett joined the firm in 2014, after practicing with the multinational law firm of Fried, Frank, Harris, Shriver and Jacobson. Prior to starting in private practice, he clerked for the United States Bankruptcy Court for the District of Columbia. Garrett graduated from Texas Tech University in 2001, cum laude, and the Washington and Lee University School of Law, summa cum laude, in 2009, where he was Editor in Chief of the Washington and Lee Law Review. Garrett focuses his practice on creditor’s rights and bankruptcy and advises businesses and lenders in commercial finance transactions.

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Oregon Pacific Bank

is proud to announce the addition of Amber White and Kate Salyers to the bank’s corporate team. Amber will be assuming the role of Executive Vice President and Chief Financial Officer as the bank’s current CFO Joanne Forsberg retires at the end of December after 19 years of service. Kate will be filling the position of Senior Vice President and Credit Administrator to assist with the bank’s growing lending needs. “We consider ourselves very lucky to add such talent to our local banking team,” says Ron Green, President and CEO of Oregon Pacific Bank.

Liz Lawrence has been

elected to the Board of Directors of Lane Arts Council. Liz is the Associate Director for Finance and Development for the McKenzie River Trust. For 15 years, she has worked with nonprofits and grassroots community organizations to create meaningful social and environmental change.

ShelterCare is pleased to announce new board officer and members. Jacob Fox, executive

director of the Homes for Good of Lane County, has been elected secretary of the ShelterCare Board of Directors. The board also announced that community leader Gerry Gaydos, partner, with the law firm of Gaydos, Churnside and Balthrop; Sujata Sanghvi, strategic health actuary and health care consultant; and Christine Cunningham, community volunteer and a consumer liaison, have accepted appointments to the ShelterCare Board of Directors.

Nicholas Lawlor has joined the Jamie Paddock Group at Elite Realty Professionals as a Buyer

Specialist. Nick, a CPA, was previously an executive for Eugene-based manufacturing and distribution companies.

Oregon Supported Learning Program

is pleased to announce new board member

Amy Baker, owner of Threadbare Print House as well as the new board officers Scott Parkinson

as Board President, Steve Frichette as Vice President & Secretary and Colette Ramirez as Treasurer.

C.W. Walker & Associates, Inc. is pleased to announce Diana Bray as an addition to their broker crew.

ShelterCare has named Katharine Ryan program

manager for its Housing, Health and Wellness/ Medical Recuperation programs and Kyle Rodriquez-Hudson as program administrator for Garden Place, ShelterCare’s secure residential treatment facility. “Katharine and Kyle are outstanding professionals who bring deep concern and compassion to their work with some of our community’s most vulnerable citizens,” said Susan Ban, ShelterCare’s executive director. “We are pleased both are on the ShelterCare team to help our consumers find pathways to live their best lives.” Since June 2017, Eugene

Symphony Board of Directors has welcomed

five new members to its now 33-member board:

Harriet Cherry,

retired community leader

Erin Dickinson, active volunteer

Michael Roscoe, President of Great Falls Group, Inc. Dr. Doneka Scott,

Associate Vice Provost for Student Success at the University of Oregon

Andrew Stiltner

regional brand manager for Elizabeth Chambers Cellar, Silvan Ridge Winery, and Hinman Vineyards.


B I Z Z B UZ Z

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B I Z Z B UZ Z

BUSINESS NEWS Inn at the 5th, to unveil a brand-new Pendleton

Suite at the property, along with a new “blanket menu,” giving guests an array of Pendleton woolen blankets to choose from and use during their

stay. Pendleton recently opened a retail shop that straddles the market and hotel lobby, inspiring both parties to expand guest exposure to this special local commodity with the addition of the new Pendleton Suite and blanket menu.

Summit Bank (OTC Pink: SBKO) reported net income for the fiscal year ended December 31, 2017 of $3.28 million, or a 15 percent increase in earnings over $2.86 million in 2016. “Like many other banks across the nation, the Tax Cuts and Jobs Act of 2017 had a negative impact in 4th quarter of 2017; however, we anticipate the Act will reduce our marginal tax rate in 2018 to 28 percent from 38 percent,” said Craig Wanichek, President and CEO. “The additional benefit from the Act will also result in a greater capacity to continue to make economic investments in our

two primary markets of Eugene/Springfield and Central Oregon.” The Science Factory, which opened in 1961, has formally changed its name to Eugene Science Center. This change follows a decision in September of 2016 to focus its mission and vision more heavily on supporting STEM education (science, technology, engineering, math) throughout Lane and surrounding counties. “We have ambitions to grow our programs and footprint to have a greater impact using STEM principles as a bridge to learning, playing and creating a space for exploration,” say Tim Scott, Executive Director. Graduates of Central Oregon Community College’s Registered Nurse program now have a pathway to earn a Bachelor of Science in Nursing from Northwest Christian University. COCC RN graduates can immediately enroll in NCU’s RN to BSN online classes. “We are excited to offer Central Oregon Community College RN graduates the opportunity to earn a BSN though Northwest Christian University’s growing RN to BSN program,” said Joseph D. Womack, Ed.D, president of NCU. “Our administration and faculty are pleased to partner with COCC as we work together to improve healthcare throughout Oregon.”

BANKING IS BETTER WHEN IT’S LOCAL. www.SBKO.bank

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B I Z Z B UZ Z

KUDOS BrightStar Care of Lane County received

the 2018 Best of Home Care Provider of Choice and Employer of Choice awards. Home Care Pulse grants the Provider of Choice and Employer of Choice Awards to the top-ranking homecare providers based on satisfaction scores gathered from interviews with our clients and care professionals. For more, visit: brightstarcare.com/lane-county

energy-related services for the built environment. Local projects include the University of Oregon’s Ford Alumni Center, Tykeson Hall, Autzen Stadium and Knight Campus (currently in progress), Eugene City Hall and Downtown Library, and Hamlin Middle School.

Mini Grant Recipients:

Guaranty RV Super Centers has been

Billie Perreir

recognized with a national award from Newmar Corporation for a second consecutive year. Guaranty is proud to be one of only five dealers in the country to win this prestigious recognition. Named in honor of Newmar founder Mahlon Miller, the award recognizes those dealerships that most embody the spirit of customer service. In addition, Guaranty received the Circle of Excellence award for 2017 from Winnebago Industries Inc., which recognizes select dealers for excellence in customer satisfaction. Guaranty will also be receiving the 2017 Platinum Dealer Award for Customer Satisfaction.

Inn at the 5th, a luxury boutique hotel located in

Local radio group, McKenzie River Broadcasting, announced that the KKNU-FM morning team, “Barrett, Fox & Berry,” has been chosen as a 2018 inductee into the Country Radio Hall of Fame in Nashville. The strength of Country music in the Eugene-Springfield market is not just about the music, it has a lot to do with this trio who have been a powerhouse in the market for several years and continue to be a leader with key demographics.

2018 marks the 30th anniversary for Systems West Engineers, a leading mechanical, electrical, and commissioning engineering provider in Oregon. Founded in 1988, Systems West Engineers has evolved from a small engineering firm providing energy analysis and retrofit design to a dynamic consulting business offering complete mechanical engineering, electrical engineering, commissioning and

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the heart of downtown Eugene, Oregon, is thrilled to be named the No. 15 hotel in the country by TripAdvisor. This is the second year in a row the property has made the Top 25 U.S. Hotel list. Travelers’ Choice awards are the highest honor TripAdvisor can give. Based on reviews and opinions from millions of travelers, the awards placed Inn at the 5th in the top 1 percent of hotels worldwide.

Sutton RV of Eugene has received Airstream’s

highest honor for exceptional customer sales and service. The family-owned Eugene company is the only dealer of the iconic silver Airstream travel trailers in Oregon to earn the distinction of Five Rivet status. “Obtaining Five Rivet status is a mark of excellence and is recognition of our commitment to providing a great experience for all of our customers,” said George Sutton, owner of Sutton RV. Eighteen Lane County educators have been awarded mini-grants from Northwest Community Credit Union. The winners were selected from 273 submissions the credit union received as part of its annual Project Community program. “Education is crucial for strong local communities. We’re committed to helping teachers and students throughout Oregon,” said Northwest Community Credit Union President and CEO John Iglesias.

Steven Korin

Cesar Chavez Elementary School

Kate Brady

Danebo Elementary School

Elmira Elementary School

Katrina Callahan

Eugene Christian School

Stacie Wicks

Fairfield Elementary School

Jacquelyn Bratland

Irving Elementary School

Golda LoBello

North Eugene High School

Jannine Johnson

Willagillespie Elementary School

Dain Nelson

Willamette High School

Audrey Hartsfield

Willagillespie Elementary School

Judy Kerner

Churchill High School

Dawn Henderson

Spring Creek Elementary School

Staci Hagel

Elizabeth Page Elementary School

Shelby Masterson

Guy Lee Elementary School

Kathleen Weaver

Hamlin Middle School

Heather Dillon

Mt. Vernon Elementary School

David Frost

Springfield High School

Peter Bowers

Latham Elementary School


B I Z Z B UZ Z

KUDOS George Rode Repair Shops was named the 2018 Bold Steps Award winner during Mayor Lucy Vinis’ recent State of the City Address. Each year, the City presents the Bold Steps Award to a Eugene-based business that operates with a “triple bottom line approach”–those who measure success based on supporting their people, environmental stewardship, and economic prosperity. For more about Bold Steps, visit eugene-or.gov/508/Bold-Steps-Award-Program FinishLine Software is celebrating its 10-year anniversary. FinishLine Software provides a simple yet powerful punch list management app for the construction industry and real estate developers. FinishLine currently has over 9,000 users throughout the U.S. and Canada, plus 9 other countries. Please visit punchlist.net for more information. EVENTS Eugene Symphony announced its 53rd Season,

which includes works never before heard in Eugene as well as events like the film Star Wars: A New Hope, live with orchestra. The first season

planned by Music Director & Conductor Francesco Lecce-Chong also includes three works by Leonard Bernstein in celebration of the American legend’s centennial. For more visit: eugenesymphony.org

Lane Arts Council, in partnership with the City of Eugene Cultural Services Division,

is excited to announce the 2018 Winter & Spring Workshops for Artists & Arts Organizations!

April 10 | Instagram with Impact

Presented by Bri Bulski (Little Arrow Studio) and Debbie Williamson Smith (Jordan Schnitzer Museum of Art) 3-5 pm, 942 Olive Street building.

May 15 | All About Artist Residencies (panel discussion)

Panelists: Carrie Hardison (Sitka Center for Art & Ecology), Julia Oldham, and Kathleen Caprario, 3-5 pm, 942 Olive Street building. Workshops are held at either the Hult Center Studio or 942 Olive St building. Sign up for a single workshop for $20, or register for multiple workshops for a discounted price. UO School of Music & Dance students and alumni register free. For more information and registration, visit: lanearts.org/workshops

Through April 29, 2018 | Keith Achepohl: Vision of Nature/Vessel of Beauty

The Jordan Schnitzer Museum of Art on the University of Oregon campus presents the exhibition. This extensive body of work in painting, drawing, and collage by the Eugene, Oregonbased artist Keith Achepohl was inspired by three weeks spent at the Morris Graves Foundation Artist Residency in 2011, followed by a second stay in 2016. ”Seldom has an artist been so inspired by a residency,” says Jill Hartz, JSMA executive director and co-curator of the exhibition. ”It’s been thrilling to see each new work as it’s been completed, and then to step back and see how it all holds together and creates its own world.”

GRANTS The Community Arts Grant is seeking

applications for projects that emphasize accessibility and provide unique programming that takes place in the City of Eugene. The grant program is funded by the City of Eugene Cultural Services Division and administered by Lane Arts Council. Lane Arts Council is accepting applications through May 8, 2018.

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A QU IC K N OTE

CHAMBER EVOLVED NOW IS THE TIME

By Brittany Quick-Warner CEO Eugene Area Chamber of Commerce

C

hange is one of those things that people

YOUR BUSINESS IS CHANGING.

OUR CHAMBER HAS CHANGED.

either love, or they hate. Usually, it’s

• Industry is changing rapidly, with new

• We still miss Dave. Every. Single. Day.

for the same reason—it makes them

technologies impacting the way we work,

But we know that he would want us to carry

uncomfortable. Our first instinct as humans

produce materials, deliver services and

forward his legacy by evolving, by stepping

is to seek stability, to find level ground, to

communicate to customers.

up to do this work to the very best of our

avoid change at all costs. But sometimes when changes comes at you sideways and takes you by surprise, you have no choice but to accept it. If there is one thing I have learned this past year, it’s that change is inevitable. When

• The face of the workforce is changing. Recruiting and retaining the right employees

• We are going to succeed, because we have a

shift for employers and employees.

smart team, incredible volunteers and some of

• Competition has become fierce, and

are really capable of doing.

innovation seems like the only way to stay on

businesses. Whether you find yourself battling unexpected competition in the market place or helping your organization and community overcome the loss of a trusted leader and mentor, how you show up and face change defines who you are and what you become.

• Our members are the new face of our Chamber. They are helping to guide the

facing disruptions to their business models.

development of a new strategy that will move

OUR COMMUNITY IS CHANGING.

forward our mission of building our local

• We’ve been talking about it for a while,

entire community.

this shift in our community—the challenges and opportunities we’re facing. We are on

change, our organization, staff, volunteer

to rise to meet the challenges and potential

leadership and members had to proactively

that presents.

presented. We discovered our tenacity and passion for this community, as well as a drive to pick up this work and move it forward.

leaders supporting us every day.

methods that have worked for generations are

the cusp of incredible growth and we need

and uncover the opportunity that change

the most engaged members and community

top. Even industries that have tried and true

Which is why last year, in the face of

and courageously battle through uncertainty

our best shot.

has become more challenging, as expectations

stability is not an option, we find out what we

It’s as true in our personal lives as it is in our

abilities. We are absolutely going to give it

economy to ensure the well-being of our

Decades of foundation-laying, coalitionbuilding and great leadership have brought us to a place in our history where we get to decide our next steps. How are we leveling up as a Chamber, as businesses and as a

• Creativity and innovation are at the center of

community? What have we learned from the

all we do, and business leaders are uniquely

past, and how are we going to use what we’ve

positioned to step in to help solve the big

learned to create a better future?

issues facing our community.

It’s time to evolve, and it’s going to take

We came together in a way that positioned

• Great opportunities are ahead to develop

courage, creativity, commitment and

our Chamber and our business community

infrastructure that will create incredible

compromise. This year, we faced change.

to evolve.

spaces for people, business and nature to

Now we’re focused on what we’re able to

collide—spaces that will bring vibrancy to our

accomplish moving forward.

There is no better time for us to be having this discussion. Now is the time to evolve.

downtown, riverfront and public spaces.

“The difference between what we do and what we are capable of doing would suffice to solve most of the world’s problems.” – Mahatma Gandhi 42

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We want to hear from you. What does our best future look like? Use #ChamberEvolved to share your vision.


PO BOX 1107 EUGENE, OR 97440-1107

Kimberly Pepion, CPA and Matthew Diment, CPA

T U R N N U M B E R S I N T O S T R AT E G I C D E C I S I O N S

Strategize Collaborate Succeed

All the numbers on your financial statements are in the right place. Yet, what do they tell you? If you don’t know the answer, it’s time to call Kernutt Stokes. We can help you use those numbers to make strategic decisions so your company prospers in 2018 and beyond.

Certified Public Accountants & Consultants 1600 Executive Parkway, Suite 110, Eugene, OR 97401 541-687-1170 | kernuttstokes.com

Open for Business: Workforce Edition  

In this first quarter of the new Open for Business publication, we explore the solutions that are growing our workforce pipeline, engaging p...

Open for Business: Workforce Edition  

In this first quarter of the new Open for Business publication, we explore the solutions that are growing our workforce pipeline, engaging p...

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