Total quality management - Lecture Notes, Study Materials and Important questions answers

Total Quality Management Lecture Notes, Study Materials and Important questions answers

Subject : Total Quality Management INTRODUCTION 1.

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Quality Management - Answer (click here) Various dimensions of quality with examples - Answer (click here) Deming’s Philosophy - Answer (click here) Quality Planning - Answer (click here) The barriers to TQM implementation and Deming Philosophy - Answer (click here)

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Evolution of quality - Answer (click here) Basic concepts, principles, barriers and benefits of Total Quality Management (TQM) - Answer (click here) Important Questions and Answers: Quality Management - Answer (click here)

TQM PRINCIPLES 1.

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Leadership - Answer (click here) Quality Council - Answer (click here) Seven Steps to Strategic Quality Planning - Answer (click here) Quality Statements - Answer (click here) Customer Satisfaction - Answer (click here) Tebouls Model of customer satisfication - Answer (click here) Customer Retention - Answer (click here) Motivation Concept of Motivation - Answer (click here) Theories of Motivation - Answer (click here) Herzberg’s Two Factor Theory - Answer (click here) Empowerment - Answer (click here) Job Enrichment Vs Job Empowerment - Answer (click here) Teams - Answer (click here) Characteristics of Successful Teams - Answer (click here) Stages of Team Development - Answer (click here)

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Recognition and Reward - Answer (click here) Importance of Performance Appraisals - Answer (click here) Benefits of Employee Involvement - Answer (click here) The PDCA Cycle - Answer (click here) 5-S: Housekeeping - Answer (click here) Kaizen - Answer (click here) Supplier Partnership - Answer (click here) Partnering - Answer (click here) Supplier Selection - Answer (click here) Supplier Rating - Answer (click here) Aspects of Employee Involvement - Answer (click here) Intrinsic Vs Extrinsic Rewards - Answer (click here) Customer complaints (feedback) - Answer (click here) Continuous Process Improvement (CPI) - Answer (click here) Important Questions and Answers: Total Quality Management (TQM) Principles - Answer (click here)

TQM TOOLS AND TECHNIQUES I 1.

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Seven tools of quality - Answer (click here) New Seven management Tools - Answer (click here) Management Tool: Affinity Diagram - Answer (click here) Management Tool: Relations Diagram - Answer (click here) Management Tool: Tree Diagram - Answer (click here) Management Tool: Matrix Diagram - Answer (click here) Matrix Data Analysis Diagram - Answer (click here) Management Tool: Arrow Diagram - Answer (click here) Six Sigma - Answer (click here) Benchmarking - Answer (click here) Failure Mode and Effects Analysis - Answer (click here) Important Questions and Answers: Total Quality Management Tools & Techniques - Answer (click here) The seven traditional tools of quality - Answer (click here) New management tools - Answer (click here) Types of Benchmarking - Answer (click here) Failure modes and effects analysis (FMEA) - Answer (click here) Timing of FMEA - Answer (click here) Benchmarking process - Answer (click here)

TQM TOOLS AND TECHNIQUES II

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TQM Tools And Techniques - Answer (click here) Quality Function Deployment - Answer (click here) Taguchi’s Quality Loss Function - Answer (click here) Maintenance development stages - Answer (click here) Total Productive Maintenance - Answer (click here) Quality costs - Answer (click here) Voice of the customer - Answer (click here) Design of FMEA document - Answer (click here) Different types of needs - Answer (click here) Major benefits of quality function deployment (QFD) - Answer (click here) Quality circles - Answer (click here) Organisational structure - Answer (click here) Important Questions and Answers: Total Quality Management Tools and Techniques - Answer (click here)

QUALITY SYSTEMS 1.

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ISO 9000 STANDARDS - Answer (click here) Need of Quality system - Answer (click here) ISO 9000:2000 Quality Systems - Answer (click here) Need for ISO 9000- ISO 9000-2000 Quality System - Answer (click here) QS 9000 – ISO 14000 – Requirements - Answer (click here) ISO 9000 Documentation and Documentation Hierarchy - Answer (click here)

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Clauses in ISO 9001 - Answer (click here) ISO 14000 - Environmental Management systems - Answer (click here) Processes of Software Quality Management - Answer (click here) Cost of Quality - Answer (click here) Concepts and Benefits of ISO 14000 - Answer (click here) Important Questions and Answers: Quality Systems - Answer (click here)