Meet our EI team, based in Bradford’s state of the art youth centre Culture Fusion – p6&7
Staff Celebrate Long Service
HEALTH VISITING IS TRANSFORMING
Connections finds out about an innovative project that aims to improve the health of children and families – p10&11
We shine the spotlight on 48 members of our staff, commemorating their dedication and loyalty to the NHS– p13
You and Your Care
I hate the dentist Come to our FREE health talk: ‘Managing children’s dental anxieties’
18 April 2013 Conference Room, New Mill, Victoria Road, Saltaire, BD18 3LD. DATE:
Talks start at 1.30 pm and finish around 3.00 pm.
To book or for more information, email: email@example.com or call 01274 363552.
You and Your Care
Welcome to Connections
Welcome to the first edition of Connections for 2013!
Senior Comms Manager Tel: 01274 363551 Email: firstname.lastname@example.org
What better way to mark the start of the year than congratulating our You’re a Star Award short-listed nominees! We’ve witnessed first hand their fantastic work and projects, and think they are all winners. Turn to pages 20 & 21 to see the short-list – who do you think will be this year’s winners? Why not come along to our exclusive awards evening and see the winners revealed live on the big screen at the National Media Museum – ring us today to reserve your ticket! As we enter February some of you may have already broken your New Year resolutions, we know a couple of people in our team have, but were not naming anyone!!! To get us back on track we are going to try out some of the fitness classes the Trust has organised. See what’s on offer to support you to keep fit on page 24. We’re sure you all have lots of exciting projects, events and activities coming up and we would love to here all about them. Please contact us at email@example.com if you have ideas for stories you would like to see featured in Connections. Editorial deadlines mean we are a month or two ahead of the calendar edition so make sure you give us plenty of notice. We hope to see you at You’re a Star Awards.
Communications Team If you require this document in a larger text format please contact the Communications Team.
Have you got News for us? Don’t forget we are always on the look out for great gossip, exciting events and touching tales – if you have something to shout about please let us know!
Comms Manager Tel: 01274 228174 Email: firstname.lastname@example.org
Multi-Media Designer Tel: 01274 228173 Email: email@example.com
Comms Assistant Tel: 01274 228351 Email: firstname.lastname@example.org
p9 Express Yourself p10 Health Visiting’s Transforming
p13 Staff Celebrate
p16 We are the Champions p22 Become a Governor p26 Helios Hero
News in Brief Our Nursing teams can look forward to accessing to innovative training, thanks to a generous donation from Sovereign Health Care Charitable Trust. Russ Piper, Chief Executive of Sovereign Health Care, dropped by Trust HQ last month to present us with an £8,000 donation.
Nurses Set To Benefit ATTACKS ON STAFF FALL AGAIN Reported incidents against our staff have continued to fall, for the fourth year in a row. A report by NHS Protect shows there were 802 incidents reported between April 2011 and March 2012, compared to 991 the previous year, a reduction of 19%. Roberto Giedrojt, Local Security Management Specialist, said: “We’re pleased to see the number of incidents against staff has reduced again. The safety of staff and patients is a priority and something which we strive to improve.” Please report all types of incidents no matter how minor you feel they are, and ensure your conflict resolution training is up-to-date.
Nicola Lees, Chief Operating Officer, who received the cheque on behalf of the Trust said: “We’re delighted once again to receive such a generous donation from Sovereign. The money will be used in consultation with the Trust’s Nursing Council, where nurses of all levels and services are represented. It will ensure staff have the opportunity to access specialist training that will develop their learning and enhance our services.” PICTURED L-R: Barbara Keiss (Key Account Manager Sovereign Health Care), Nicola Lees and Russ Piper
Therapist wins National Award Jane Norton, Speech and Language Therapist, has received a national accolade for her commitment to Speech and Language Therapy. Jane won the Outstanding Contribution to Speech and Language Therapy Award at the annual ‘Giving Voice’ awards, hosted by the Royal College of Speech and Language Therapists. Jane was presented with her prestigious award by The Countess of Wessex in recognition of her work to develop fifteen educational videos that highlight the specialist help available to local people with communication, swallowing, eating or drinking difficulties. Jane said: “It’s fantastic to win the award. It really was a team effort. But the real stars of our service are the patients, carers and parents. Many patients improve or overcome their speech and language difficulties with our support. This award is for them.” To view the videos visit www.bdct.nhs.uk/speechtherapy
Dates for Your Diary Why not top up your professional development and attend one of our upcoming talks:
All smiles Christina and Simon.
Lucky Christina! Christina Pollard, Senior Staff Nurse in School Nursing was astonished to find out she was the lucky winner of the Bradford NHS 50/50 lottery star prize. Christina was presented with her Mercedes Benz A 180 CGI worth £20,000 by Chief Executive Simon Large. Christina said: ”I can’t believe I have won, it’s unbelievable! I already own a Mercedes A Class, but I got it ten years ago when I started working in the area. My husband wanted to sell it in the summer, but I decided to get a new kitchen instead! I’m so pleased I didn’t, now I have the best of both worlds!”
Quality & Safety Walkabouts Our Corporate and Non-Executive Directors are once again getting out and about meeting clinical and community teams. The walkabouts are a chance for the Board to get to know your service and for you to raise any concerns around quality and safety and suggest how things can be improved. Trust Secretary, Paul Hogg, said: “It’s been a real pleasure to get out and meet staff. I know that all Board members have had valuable discussions which are already resulting in improvements.”
Tummies to Mummies – Teenage Parents and their Children DATE: 5 February 2013 VENUE: Carlisle Business Centre, 60 Carlisle Road, Bradford, BD8 8BD. Babies and Sleep – Meeting the Challenge DATE: 12 February 2013 VENUE: Leeds City College, Keighley Campus, Bradford Road, Keighley, BD21 4HQ. Explaining Challenging Behaviour DATE: 14 March 2013 VENUE: Hilton Hotel, Hall Ings, Bradford, BD1 5SH. Mummy... I hate the dentist: managing children’s dental anxieties DATE: 18 April 2013 VENUE: Conference Room, New Mill, Victoria Road, Saltaire, BD18 3LD.
Talks are open to both staff and Foundation Trust members and delivered at different times for your convenience: 1.30 pm - 3.00 pm and 6.00pm – 7.30pm. To book or for more information, email: email@example.com or call 01274 363552.
The full 2013 schedule has been drawn up and will be sent to team leaders involved in a visit. For further information on Quality and Safety Walkabouts contact: Paul Hogg, Trust Secretary on 01274 228308 e: Paul.Hogg@bdct.nhs.uk
ADULT MENTAL HEALTH SERVICES
Having open and frank conversations with service users helps us provide the best service. It enables us to offer what they want, and not what we think they may want. Connections went to find out how one team is making a big difference for the people who use our services.
Our Early Intervention in Psychosis team (EI), based in Bradford’s state of the art youth centre, Culture Fusion, work alongside young people aged 14 to 35 affected by psychosis, and their families. They are making improvements for the benefit of current and future service users by setting up a new EI participation group. The EI team has set the group up using learning from our pioneering user participation group, U Can B Heard, part of the Child and Adolescent Mental Health service with the aim of being open to all service users, regardless of the amount of time they have had contact with the service. Group members reflect on and share their experiences of the service.
Amy said: “One month we may look at redesigning a leaflet about the service. Another month we might discuss Everyone’s materials such as a DVD or websites which people have found helpful opinion is valued. and would recommend to others For some, the experiencing the same thing.
group provides an opportunity to share experiences as part of their recovery.
Facilitated by service user development and support workers Amy Sanderson, Ben Johnson and Zafar Iqbal, the group review and discuss the current needs of service users and the service in an environment which is familiar and comfortable for young people such as in the peace pod at Culture Fusion.
The group, so new it is yet to be named, has gained a lot of interest. Based on feedback, the time of monthly meetings has changed to evenings to fit around members work or study commitments.
“When members share their experiences of psychosis openly it’s very powerful, other members of the group have a shared understanding and they are able to break things down and provide solutions. Everyone’s opinion is valued. For some, the group provides an opportunity to share experiences as part of their recovery.”
The group wanted to raise awareness of psychosis, for example, recognising the signs and the support available, so developed and delivered training to staff from
ADULT MENTAL HEALTH SERVICES
Culture Fusion is a ‘second home’ for children and young people in their time of need, and an exciting, ever-changing and inspirational place for children and young people to have fun, learn, relax and fulfil their potential. Outside the peace pod: Amy, Zafar and Anthony Murphy, Bradford University Student Nurse on placement.
AMPLE • A
Involving You (3)
ST PR ACTIC BE
AMPLE • A
To read more about our Early Intervention in Psychosis team and service user development workers please visit: www.bdct.nhs.uk/ei/
RA ST P CTICE BE
“It’s really important service users contribute to the information we provide. It makes a huge difference to our own understanding as workers, those reading it. Most importantly, service users who have contributed know that their opinion and ideas count.”
Amy said: “Those that attended the training have all commented on the value of hearing about personal experiences. Service users that delivered the training enjoyed it. They grew in confidence, got
paid and were able to put something on their CV.
other organisations based in Culture Fusion, including the Prince’s Trust and YMCA. Positive feedback from attendees has given service users involved an extra boost. There are also plans to deliver teaching sessions for student nurses at Bradford University.
Once Upon A Time CORPORATE SERVICES
Do you have a couple of hours to spare a week? Want to inspire others and enhance your professional development? Ever wanted to join the list of readers on Jackanory? Why not Read to Lead. Read to Lead is a unique training programme giving people the opportunity to become reading group leaders and really make a difference to others.
Thanks to Team Aloud, one of our Exciting Futures* groups, we are offering up to 12 members of staff the chance to grab hold of this opportunity. As a group leader you will embark on an exciting journey which will improve your facilitation and communications skills and develop your confidence. Manisha Govan from Team Aloud said: “The training is available to anyone with line manager approval, who can spare two hours a week. This may be as part of their work, or on a voluntary basis. Leaders will receive a three day training course at New Mill, all the materials they need for the group and support for 12 months.” Group leaders will guide members through a one hour session and read a short extract from a book, newspaper or poem. You will then discuss the piece with members. This may bring back childhood memories or provide an opportunity for people to share experiences openly. Read Aloud groups are known to promote recovery and provide a form of holistic therapy. They increase participant’s confidence, memory, creativity and relieve boredom, some attendees have also been inspired to go on and learn to read. Manisha added: “Groups are open to all service users. People don’t need to be able to read, although the literature will be available for anyone who wants to follow. They don’t even need to take part in the discussion; they can just come and listen.” Read Aloud groups are already used by other Trusts with nurses, chief executives and psychiatrists all leading groups. They’ve reported gains in professional development and have better relationships with service users.
If you are interested in the Read to Lead training please email: firstname.lastname@example.org *Exciting Futures, is our leadership and talent management programme.
Team Aloud Back row – Shanaz Begum, Tamsir Bah Front row – Manisha Govan, Chelsie Hackshall, Rachael Fawthrop
Here’s what others have to say about Read Aloud Groups:
The sense of accomplishment and purpose I get from running my group has spilled over into general increase in my job satisfaction. A group leader
Once we get into the book and discussion, I don’t think about anything worrying me – I just concentrate and that’s my little world for a while. It’s like a bit of freedom. A group member with depression
LOW SECURE SERVICES
Express Yourself Wimoweh, wimoweh, wimoweh, wimoweh... There’s something intriguing about the tuneful noise coming from Moorlands View at Lynfield Mount Hospital. Don’t be shy, come inside and take a look...
also attends choir added: “The first time people attend they’re generally quite shy, and don’t like to sing out loud, but after a few weeks they’re more comfortable and some even volunteer for solos! It’s a real confidence boost.” The power of music is well understood at Moorlands View and it’s something staff are keen to develop with service users. Whether that’s playing an instrument, forming a music appreciation group or giving the choir a go!
Monday afternoons have been transformed as service users and staff unite for Moorlands View choir practice, led by Katy Gaul, Music Therapist. The group, who Sarah said: “Katy and I have devised an exciting meet every Monday at 4pm performed and innovative training program called for the first time back in September at ‘Developing Teams through Reflection I have really the opening of Inspired Space, the unit’s and Musical Expression: An experiential enjoyed it. It’s learning resources centre. development course’ which has been well received by staff from Thornton been really “We only had a couple of weeks to Ward.” prepare” said Katy. “There were a uplifting! few pre – performance nerves on the Training takes place over two days, Julie Owen, day, but everyone worked really hard Ilkley Ward Staff Nurse and, through a variety of music-based and the reception we received from activities, incorporates team building, the audience was brilliant.” enhanced listening skills, self reflection, confidence building, positive risk taking and understanding the The choir has grown in popularity since it formed in concept of music as therapy. April 2012 and word is also spreading outside the unit, the group has already got two bookings for this The training helps participants to improve coming year! communication within teams and with service users, increase cooperation and understanding of a Katy said: ”Initially we had just a handful of members, colleague’s strengths. All necessary elements of a but now the room is often full. I’d encourage successful team working in mental health services. everyone to try choir. We have lots of fun, and we sing anything from traditional folk songs to pop music. The training was delivered using You’re A Star Award If someone has a request, we’ll give it a go!” funding. Gillian Bussey, won the Learner of the Year category in 2010 for her work on Thornton Ward. Dr Sarah Richards, Clinical Psychologist, who
If you think your staff could benefit from the Developing Teams through Reflection and Musical Expression: An experiential development course please contact Dr Sarah Richards on 01274 363150, for more details.
CHILDREN & FAMILY SERVICES
Health Visiting’ Connections went to meet Kerry Bennett, Health Visiting Clinical Lead to find out about Building Community Capacity (BCC), an innovative project aiming to improve the health of children and families.
BCC was launched in 2012 by the Department of Health. It’s a programme led by Health Visitors to get people in local areas working together to find new ways to support each other. Meaning people get the support they really want and need and making local areas better for everyone. Kerry said: “It’s an exciting time for us. BCC gives us the opportunity to revitalise our public health skills and the freedom to think creatively to address the needs of local communities.” Health Visitors are seen as the bridge to guide the complex network of people involved in supporting children, families and communities to achieve the best possible health outcomes.
Here we look at three projects piloted by our Health Visitors:
In Undercliffe an antenatal group for isolated, first time mums to be, provides an opportunity for women to learn more about their feelings around birth, services available for both them and baby in the local area and most importantly, a chance to meet other mums to share experiences.
In Horton Park, a new approach offering a baby clinic within a local children’s centre addresses barriers to children accessing local play provision. It’s also increases parental understanding of the importance of play for their child’s development. Delivering the clinic in this new setting has helped practitioners from both health and local authority to work together to achieve better outcomes. These include reducing duplication and improving access to local resources for children and their families.
You may remember Connections August 2012 we featured a walking bus in Allerton set up to address road safety. As part of this project parents were also encouraged to attend cook, eat and exercise classes after safely walking their child to school.
CHILDREN & FAMILY SERVICES
ansforming Kerry Bennett, Health Visiting Clinical Lead
When Health Visitors reported back on their projects the Strategic Health Authority said that Bradford had ‘moved forward’. The success of these pilots has led to the BCC programme being offered as an accredited module for Health Visitors worth 15 master credits by Huddersfield University from September 2013. Kerry, who works in a workplace advisor role for Health Visitors leading BCC projects, said: “These projects build on the existing capacity within the community. We enable local people to own the projects which will benefit their own, their child’s and their local communities health and well-being. Our Health Visitors are supported throughout the
We enable local people to own the projects which will benefit their own, their child’s and their local communities health and well-being.
BCC module and complete this in addition to their daily case load.” BCC supports the development of the Integrated Partnership Children’s Pathway, exploring new ways of working with Midwifery Services and Early Childhood Services to deliver the Well Child Pathway for 0-4 years. Kerry said: “There are lots of pressures on Health Visitors at the moment, but they continue to remain committed to the evolving service. I hope Health Visitors will soon be able to feel the benefits of their hard work.”
Find out more about the Integrated Partnership Children’s Pathway in Transforming Care Briefing Sheet 6; Children and Family Services review available from email@example.com 01274 228310.
Holiday Childcare Worried about childcare during the school holidays then look no further… NHS Childcare Support Services are here to help you! As a working parent it’s sometimes difficult to juggle work and family. Many parents find that at some stage or other, they need childcare support. So, apart from asking family members and friends, what other help is out there? Anne Whitaker, Children’s Coordinator, said: “We know everyone can’t take time off during the school holidays. We are here to support you. We can help you to find quality, affordable, fun and safe childcare for your precious diamonds.” The dedicated team, supporting mums and dads working for the NHS in Bradford and Airedale can signpost you to a range of local play schemes, childminders and holiday camps. With child care options available for new borns to 17 years there really is something for everyone.
understand shift patterns, offer flexible hours and best of all, most come with a discount between 5% and 15%.”
We have a range of providers at our finger tips to help you stay in work whilst meeting your and your children’s needs.
Anne added: “We have a range of providers at our finger tips to help you stay in work whilst meeting your and your children’s needs. We can offer you information and advice on childcare providers that
To help pay for your childcare costs the team can offer advice and information on financial support. This includes salary sacrifice that exempts Tax and National insurance and changes in legislation for family support.
Anne-Marie, Finance Manager has used our childcare services. She said: “The team has always been extremely helpful in advising me of my options with regards to childcare vouchers and available childcare support. I can only say that I am glad that I work for an organisation that values and supports working parents.”
So, with half term, Easter and spring bank fast approaching, there’s no need to panic, help is just a phone call or click away.
Contact the team on 01274 228321 or visit www.childcare.bdct.co.uk There’s also some great discounts and free options for fun days out for all the family.
Staff Celebrate Long Service The spotlight shone on 48 members of our staff, commemorating their dedication and loyalty to the NHS at a special event held at Mercure Bankfield Hotel on 15 January. Between them, staff from a range of our services including nurses, admin staff, health visitors and doctors, clocked up an impressive 1075 years service. Our long standing members of staff celebrating 25 and 40 years of services took to the stage and proudly collected their certificates, commemorative badge and shopping vouchers. Amongst those receiving their award was Tim Gaunt, Staff Nurse, who has reached a significant milestone of 25 years service. He said: “I’ve really enjoyed being a nurse over the years. I’ve worked with some good teams and met some great people. I think 25 years service is an excellence achievement and I’m very proud to receive my award.”
of Human Resources and Organisational Development, Sandra Knight. Mike said: “Our awards ceremony has recognised outstanding commitment and dedication to working in the NHS. I would like to congratulate and thank each recipient for their valuable years of service.” This year the ceremony gave an extra special thank you to four outstanding members of staff who have achieved 40 years service. Turn the page to read their inspiring stories. The event was supported by Sovereign Health Care Charitable Trust and Health Care Staff Benefits.
The Long Service awards were presented by our Chairman, Mike Smith and Director
Meet our long serving stars who have given 40 years service… Glenice Horsfall
I started my first job in the NHS as a Shorthand/Typist in 1972 and I’m proud to say that those two skills are as important in my job today as they were then. What’s changed the most over the past 40 years?
It’s a totally different world now: there were no computers, fax machines or mobile phones then and the photocopier only did a maximum of 15 copies. (You never did 15!).
Best thing about your job?
Supporting the Board and its Committees has given me a very wide knowledge of what’s going on in the Trust and how everything interweaves.
What’s your most memorable experience?
In 1997, I represented Bradford Health Authority at the Royal Maundy Service at Bradford Cathedral. We don’t see much pageantry in Bradford so it was wonderful to be part of it. I didn’t want to come out into the real world again afterwards!
Advice to others
No experience is ever wasted whatever you do.
Susan Aitken Then
I started out as a nursing assistant at Lancaster Moor Hospital and I’m now Head of Medical Psychology at Airedale General Hospital. Everything I experience, both good and bad I use to help me become a better psychologist. What’s changed the most over the past 40 years?
When I originally trained in psychology you could only take into consideration observable behaviour – if you couldn’t see it, it didn’t matter. Now, thank goodness, we also include people’s thoughts and feelings.
Best thing about your job?
You get to see people develop, change and grow, and you are always learning yourself.
What’s your most memorable experience?
I took part in a research project about healing powers. I was wired up to a machine to see if there were any recordable physiological changes. A famous healer put his hand on my knee and after a moment of silence… the scientific machine broke down!!! We never found out if there were any changes or not ha ha!
Advice to others 14
Pursue what you really love!
Savitri Cameron I arrived at Heathrow airport from Mauritius when I was 20 with nothing but my suitcase. The British Embassy was looking for nurses so it seamed like a great opportunity I knew I had to grab! I’ve worked my way up my career ladder and completed lots of training and I’m now a Community Matron.
What’s changed the most over the past 40 years?
I think the quality of patient care has changed tremendously. It’s so much better now. It was much more regimented then. Patients have much more choice now.
Best thing about your job?
I’m passionate about nursing and working with patients, that’s what I love about my job. It’s a dream come true that I have come so far and I am where I am today and I thank the NHS for giving me so many opportunities.
What’s your most memorable experience?
Delivering my first baby when I worked in a midwifery role. I’ll never forget that. It felt fantastic to be part of it!
Advice to others
Grab each opportunity as it comes along, don’t waste them!
years Lois Harrison I’m a Senior Podiatrist at Cowgill Surgery in Clayton. I was straight out of college and into the real world in less than a week! Podiatry isn’t the most glamorous job but it’s certainly appreciated by people!
What’s changed the most over the past 40 years?
The biggest change to me is the technology! We used to have a massive paper diary with all our clinics and appointments in but now everything’s on a computer. It’s much more efficient but I’ve got to admit I’ve not found it easy! Also we’ve always been known as a “Cinderella service” but I think our service is coming to the forefront and getting the recognition it deserves.
Best thing about your job? Now
When people come see me, have their feet treated, they leave feeling a lot happier. People are so grateful for what we do.
What’s your most memorable experience?
I work in a very supportive and caring department and I’ll always remember that!
I’ve been able to take leave to look after my family and children when they have needed me and I really thank my team and the Trust for understanding and supporting me.
Advice to others
Anything you put your mind to you can achieve.
The Cullingworth Walkers
We all need a champion at some point in our lives, someone we can rely on to show us the way. Did you know there are over 100 Community Health Champions (CHC) leading over 50 free activities each week which improve health and well-being throughout the district? Are you sending service users their way? Community Health Champions are supported by the Champions Show the Way programme. They work with people over the age of 18 who have recently been discharged from hospital or suffer from a long term health condition.
across the district. These provide the opportunity to get out, meet new people, see new places, have a chat and get all the health benefits at the same time! Some champions have combined their passion of poetry, art or history with walking, so people may also learn something new while they’re out.”
Many CHCs know first hand what a group member may be experiencing as they too have received treatment from one of our services. Edna O’Hara, who leads short walks in the Keighley area became involved with the programme Community after receiving treatment from the Health Champions Pulmonary Rehabilitation Service.
are invaluable, not only to our service, but to the Trust as a whole.
Sarah Jones, Programme Information Lead, said: “CHCs lead activities in their local community which they have a personal interest in and share their passion and knowledge with group members. Cooking, singing, art, dancing, music lessons, tea and chat, writing and relaxation groups are just a taster of what’s on offer. “There are a range of activities people can get involved with. Walking groups are very popular. There are now 20 regular short walks every week
Edna said: “I am now in a position where I am involved with different activities and helping others who are in a similar situation to where I was a few months ago. I understand that people have health conditions, like myself, which make it difficult to do longer walks.”
Catherine Pitts, Programme Manager, told us: “Community Health Champions are invaluable, not only to our service, but to the Trust as a whole. The fact that they understand what someone is going through provides a different level of support. They make a lasting, positive impact on many people’s lives.”
Do you know someone who would benefit from Champions Show the Way? To find out more and to make a referral call 01274 321911. 16
CHILD & ADOLESCENT MENTAL HEALTH SERVICES
“Speak out” is the message our staff are spreading across Bradford, Airedale and Craven during National Eating Disorders Week. During the week (11-17 Feb) we will call out to the public, encouraging young people and their families to “Speak Out” and get the valuable care, treatment and support they need. Our Child and Adolescent Mental Health team supports young people and their parents who are experiencing all forms of eating disorders including anorexia nervosa, bulimia nervosa and binge-eating. Lisa Stead, CAMHS Team Manager, said: “It can take a long time for people with an eating disorder to accept or even recognise there may be a problem. To tackle an eating disorder can be very scary for people. This is why we work closely with the young person and their family and support them throughout every step of their journey.” Our eating disorder service is made up of a team of dedicated professionals including psychologists, nurses, family therapists, a consultant psychiatrist and dietitian. Support they provide includes daily meal time supervision, family/
individual therapy and weekly weighing. Lisa added: “We provide home treatment as an alternative to inpatient care, offering the young person and the family the chance to remain a unit and fight the illness together. But for those who do require in-patient care and treatment we access beds as locally as possible and play an active role in the young persons care whilst an in-patient. This ensures that as soon as possible the young person is returned back home with intensive home treatment package in place.“ There are 1.6million people in the UK affected by eating disorders. It’s important people seek professional help and support as soon as possible. Lisa added: “It’s usually very difficult for people with eating disorders to get better on their own; help is available and recovery is possible. We can only help people who speak out. Families and friends often spot the signs of a developing an eating disorder and don’t know how, or at what point, to seek help. The earlier help is sought the quicker the recovery.” If you are concerned about your health, or the health of someone in your family, don’t hesitate to speak to your GP.
We can only help people who speak out. The earlier help is sort the quicker the recovery.
Warning signs include: • Avoiding group meal time. • Not observing the young person eating at all. • Taking a very long time to eat and breaking the food up into very small pieces. • Low in mood. • Weight loss. • Pale skin tone. • Complaining of being cold / wrapped up in blankets unnecessarily.
We are continuing to roll out our ambitious project set to revolutionise the way rotas and time sheets are used. Currently employing over 3,000 members of staff we are heavily reliant on paper, time sheets, annual leave, study leave and time in lieu requests… Well not anymore! Thanks to eRostering, a computer system, staff can manage their rosters all in one central place. It brings together the management of annual leave, sickness absence and preferred shift patterns. We caught up with Bonnie Muscat-Baron, Assistant Ward Manager on Thornton Ward, to see how the new system is working on the ground! “It’s new to us, we’ve only been using it a couple of months but I can see the benefits and its potential. Already, we can view the roster weeks in advance helping us to make important decisions about staffing requirements on the ward. I can quickly build rotas to meet patient demands and staff requests. “Staff send me requests through the system and I can honour them directly within the rota. On the odd time I have to decline, for example if there are too many people requesting night shifts, the system sends the member of staff an alert and explains the reason why. As soon as I log in to E-rostering I receive all staff requests to action, so nothing is missed. “I think it’s a much fairer system. I can share out shifts/annual leave equally. E-Rostering will save me time from manually producing a rota and keeping
E-Rostering will save me time from manually producing a rota and keeping separate paper records.
separate paper records for other requests such as study leave and time in lieu.” It’s not just managers that are benefiting from the new system. Helen Taylor, Health Care Assistant on Thornton Ward, said: “I access the system, check my rota and make requests for days off and shifts I want to work. “We now have the ability to clock in and out so the system keeps a check of our hours including any time in lieu we work in addition to our standard working day. This is a fair way we can keep check of any additional hours we work or any additional hours we owe.” Approximately 400 staff are using the system and by Summer this year every team across the organisation will be expected to use eRostering. Anthony McCourt, eRostering Project Manager, said: “We have been delighted with how well everyone has engaged with the project and we are now looking forward to rolling out the systems to our community based teams, Estates & Facilities and HQ departments”.
For further information please email the eRostering project team firstname.lastname@example.org 18
Service Aims to be One Step Ahead
Feet. Love them or hate them it’s important they receive the care they deserve. Here at the Trust we have a dedicated team of Podiatrists – experts in foot health – who provide services from 39 clinics across the Bradford District, or in service users own home. They can relieve pain, maintain and improve mobility and provide information which promotes self care.
Did you know? The team accept referrals from other services in the Trust and has a wealth of information leaflets available to share with patients.
Happy feet, happy service users
Anne D’Arcy, Clinical Lead, explained: “We treat everyone from babies to the elderly for a range of foot issues so it’s important that everyone knows how they can access us. From nail cutting to supplying an appliance or apparatus which can support, correct or prevent a deformity, to carrying out an annual diabetes foot review, we do a lot!” At the end of last year the service was chosen to be delivered under the Any Qualified Provider (AQP) scheme, a scheme established by the Government to improve quality of care. This means patients and GPs can choose from a range of approved providers. Karen Baguely, Service Manager, said: “Our services should be at the forefront of peoples mind locally. We have put a lot of effort into making sure we are fit for competition. We want to provide the best possible care, delivered in a way that suits the individual.”
Take a look at the team’s new website and download the information you need here: www.bdct.nhs.uk/foothealth
The latest patient experience survey* carried out in October 2012 shows that 100% of service users would recommended the team to friends and family. But don’t just take our word for it. Here’s what service users had to say about our Podiatry team… The podiatrist discovered I had a heart murmur whilst performing my diabetes foot check, she advised me to go straight to my GP. I’ve had a PACE maker fitted now and will be eternally grateful, she had such a wealth of knowledge. My foot ulcer was not healing. I was referred to the Rapid Access Foot Ulcer Team, they saved me from having to have an amputation. They’re the happiest group of staff I’ve ever met, they made me laugh and got me through a difficult time.
For more information and to discuss referrals please call 01274 251777 email@example.com
*220 patient experience surveys issued, with 153 returned.
s r a t S r u o t Mee CORPORATE SERVICES
Next month weâ€™ll roll out the red carpet as we reveal our shining stars of 2012/13.
Nominations have been received from across the organisation for our values inspired categories, but just 15 have been short-listed to face the independent judging panel. last years winners
Magdalena Oâ€™Connell and Zahir Daji, Community Engagement Workers
Specialist Eating Disorder and Intensive Home Treatment Service (SPEEDIHT)
Magdalena and Zahir provide culturally appropriate and sensitive support to community services within the Older Peopleâ€™s Mental Health Service.
Louise McChrystal, Consultant Speech and Language Therapist Multilingual Communities
This service enables young people with eating disorders and a range of mental illnesses, which would ordinarily have required hospital admission, to be cared for at home with support from their friends and family.
Airedale Centre Mental Health House Keeping Team
Louise has taken a number of steps to make sure children and their families from Eastern Europe get the same quality of service as more established communities in the area.
The team work closely with clinical staff to maintain the excellent standards on the ward. Service users and visitors regularly comment on the standard of cleanliness and the friendly service from the team.
Jacqueline Edwards, Ward 24 Manager
The Step Forward Centre
Jacqueline is a positive role model and an inspiring representative to all health care professionals. Her ability to remain accessible to colleagues and her willingness to share her expertise to help others sets her apart.
Here we take a quick look at our finalists...
The in-patient rehabilitation centre was re-launched in April 2012. The centre completely changed its way of working, going from slow stream rehab to very focussed timely rehab of around three months for male and female patients.
YOU’RE A STAR AWARDS 2013
Last years award ceremony
Openness Podiatry – Knowing How We’re Doing
Improvement Assessment & Treatment Unit Team (ATU)
Responding to issues around staff having information available and accessible regardless of their location a virtual communication tool has being created.
The team has applied lean methods and productive principles in a challenging environment to improve and sustain quality and safety.
C.A.R.E. Team, Exciting Futures
Debbie Cromack and Sharon Parker, Practice Learning Facilitators
‘Carers and Relatives Engaged’ team worked together to create a new kind of DVD and training package for carers to present and discuss with health care professionals.
Debbie and Sharon improve the quality of practice learning experiences by providing timely and quality placements for students.
HR Service Desk Provides a single point of access to all HR queries via phone and email. HR Solutions replaces disjointed processes with systems that bring reliable access to support and advice.
Health Trainer Service & Social Prescribing Team The service supports people to make lifestyle changes and improve their health. Health Trainers are based in local workplaces, voluntary and community organisations and GP surgeries.
Working Together Clinical Leads School Nursing with A&E Liaison Nurse An average of ten children and young people attend A&E a week who are not in education and often not registered with a GP. This partnership, led by the Trust’s Children and Family Service has developed a robust system to identify these children and young people to ensure their health and/ or educational needs are identified in order to address inequalities.
Inspired Space, Exciting Futures The team developed a learning resource centre for the service users of Moorlands View at Lynfield Mount Hospital. They transformed a small room that was home to two computers and some empty shelves into a fully operational resource centre.
Cathy Wright and the U Can B Heard/ Junior U Can B Heard Groups These groups run in partnership between specialist CAMHS and Barnardo’s. Cathy has been actively involved by helping facilitate the group, ensuring young people are involved in all aspects of the service.
Find out more about our stars, come and watch them on the big screen! All staff* are invited to attend the award ceremony on Monday 18 March, 7.30pm at the National Media Museum. To get your ticket please contact communications on 01274 228351, firstname.lastname@example.org *priority is given to short-listed.
Become a Gov
Would you like more influence in the way our Trust is run? Could you represent the views of other staff to our Board of Directors? If you answered yes, perhaps you would be interested in becoming one of our staff governors. Once the Department of Health passes our foundation trust application to Monitor, we will recruit our Staff and Public Governors. They will have the power to influence decisions at the highest level of the organisation.
Hereâ€™s how the structure will look in action: Our board of directors
Attend Council of Governor meetings (around three to four each year). Appoint and agree the terms and conditions of our Chairman and NonExecutive Directors.
OUR ANSWERS, PLANS, WHAT DO YOU THINK?
Approve the appointment of our Chief Executive.
YOUR IDEAS, COMMENTS, SUGGESTIONS
Appoint our External Auditor.
Our council of governors
OUR ANSWERS, PLANS, WHAT DO YOU THINK?
YOUR IDEAS, COMMENTS, SUGGESTIONS
Our Membership 22
Our Governors will be required to:
Receive the Annual Report and Accounts, as well as our Quality Accounts. Look closely at our annual plan. Hear the views of our members and represent these at Council of Governor meetings in a fair way. Agree changes to our Constitution.
Don’t just take our word for it. We caught up with two staff governors at Airedale NHS Foundation Trust to see how they are making a difference:
Through offering constructive advice to the Board of Directors I’ve helped the Trust to improve services for staff and local people. I find the role rewarding, interesting and diverse. Val Henson, Staff Governor at Airedale NHS Foundation Trust
I felt strongly about how beneficial it would be to have foundation trust status and I wanted to be part of it. It’s a chance for us to have a say in how the hospital is run, to shape our destiny and improve health care for the needs of local people. Naren Samtaney, Consultant Obstetrician, Gynaecologist & Staff Governor, Airedale NHS Foundation Trust
There will also be opportunities for Governors to: Invite Board members to Council of Governor meetings. Sit on our Governor committees. Help to develop our membership strategy and recruit new members. Attend regional Governor network meetings.
How do I find out more about Staff Governor vacancies at the Trust? We will update you in future editions of Connections and e-Update. We will also include details about how to apply to become a Governor.
Will anything prevent me from being able to apply? Anyone wishing to apply for a Staff Governor role will need to be a foundation trust member. There are a few legal stipulations preventing people from becoming a Governor.
It’s Time to
Look After Even if New Year Resolutions haven’t turned out as you planned its not too late to make a positive difference to your health and well-being. To support you to keep fit and healthy the Trust has organised a number of health and well-being activities throughout the year. So whether you want to try out energetic dance routines or want to work out in a gym on your own there’s something for everyone. It’s not easy to find something you enjoy to keep physically active so our advice is to try a number of different fitness/relaxation classes. Pick activities you like and that fit easily into your daily routine. Be active with friends and family to keep you motivated and work out what time is best for you to exercise and try stick to it.
Here’s some of the sessions available to staff:
Commando Fit Be put through your paces with this intense workout. It’s bound to push your fitness levels to the limit!
Massage Take time out to relax and unwind with Reflexology, Indian Head Massage or Reiki.
If you don’t want to break out in a sweat but want to work your core muscles and increase your strength and flexibility this is the class for you.
Tennis United Twist, lunge and reach your way to fitness whilst learning a new skill, building strength and flexibility and stimulating your mind at the same time.
Staff Gym Give your body a work out at one of our staff gyms based at Bradford Royal Infirmary or St Luke’s. If you’ve not already had a gym induction, it’s best to have one.
Zumba Latin inspired dance classes to specially choreographed routines. Increases focus and self-confidence, boosts metabolism and improves co-ordination.
All the sessions are delivered by professionals and offered to NHS staff at a discounted rate. Go on, why not have a try you never know you might actually enjoy it! Don’t just take our word for it… in the next editions of Connections we will be speaking to staff who have embarked on their health and well-being journey to hear first hand the steps they have taken to improve their fitness levels. Simply visit the Wellbeing @ Work pages of Connect for dates, venues, times and prices of sessions. Some of the classes are fully booked already so make sure you book in advance to secure your place.
Share your story If you take part in low/high impact exercise, extreme sports, or holistic therapies to improve your health and well-being share your story with us email email@example.com 25
ADULT MENTAL HEALTH SERVICES
Helios Hero Thank you. Just two small words which mean so much. Connections went along to the Helios Centre at Lynfield Mount Hospital as one member of staff received a big surprise.
Mike, Kris and Amy.
“Kris has been my key worker at the Helios Centre for over a year now and is unwavering in her patience, understanding and ongoing support. She is an excellent group coordinator and a brilliant mental health worker.”
Mike said: “There are lots of unsung heroes in the NHS. I think it’s tremendous that Amy has gone the extra mile to say thank you. The whole team There was a buzz of excitement in the air as staff and commitment at the Helios Centre to supporting service users gathered in the group room at the Helios people when they are at their most vulnerable Centre before Kris Bousfield, Acting Team Leader with compassion and respect should entered; unaware they were here for her! be commended. Kris and the team are She is an Mike Smith, Chair, welcomed shining examples of the passion Trust everyone and introduced NHS Heroes, excellent group staff have for providing excellent quality a recognition scheme for service care and improving the lives of people in coordinator and a users, their friends and families, work the Bradford district.” colleagues and professional peers to brilliant mental After getting over the shock, Kris nominate their personal NHS hero health worker. said: “I was both shocked and very and celebrate their achievements on a touched to receive this award! I can national stage. honestly say that I feel extremely lucky and The smiles on peoples faces grew as Mike announced privileged to do the job that I do, particularly there was a ‘hero’ in the room, Kris Bousfield. The this last six years working at the Helios Centre. I group burst into applause and cheered as Kris turned think all of the team here are very committed and pink with embarrassment! passionate about helping people rebuild their lives; often those who have had some very difficult and Mike went to on to explain, that Kris had received the distressing circumstances to overcome. People never ultimate recognition, a nomination from a service user, cease to amaze me with their courage.” Amy Walker. Amy, who was in the crowd, presented Kris with a certificate as Mike read the nomination:
Coffee Break Win a Gym Membership! We have the perfect prize up for grabs for anyone on a New Year health kick! Thanks to Shipley Nuffield Health Fitness & Wellbeing Centre, you have the chance to win a month’s free gym pass, worth £47*! Nuffield Health Fitness & Wellbeing Centres are not like your average gym, they prefer to work with you to achieve the goals. To find out more visit www. nuffieldhealth.com/gyms/shipley You can also get a free day pass by calling 01274 532227 and quoting Connections. To be in with a chance of winning find the missing word in our themed wordsearch. Words can be up, down, forwards, backwards or diagonal. When you have found the missing word, send it to us at firstname.lastname@example.org no later than Friday 8 March 2013. The winner will be chosen at random and notified after the closing date. Please remember to leave a contact number so we can let you know if you’ve been successful.
A S W I M M I N G H M W Q X A L E R A
Q J R S T G A J H J N E A R G Q F H S
H D U O U H F S G K B R S T M Y G J D
U A Y Q W J S H S L V T D Y H W I K F
1. Gym 2. Fitness 3. Swimming 4. Zumba 5. Running 6. Health 7. Wellbeing
S N H P V I A K E A C Y F U C E P L G
I C P S U K N L F A G U G Q Y R H L T
V E O S P A Z G D P L E H W C T G A W
C U A E M L X P Z O X T J E L Y F B E
I D L N N P C O S U Z I H R I S D T L
R F J T B O V I A I M O K T N E S E L
8. Circuits 9. Pilates 10. Body 11. Dance 12. Exercise 13. Walking 14. Massage
C Z U I V I B U Z Y A B L Y G T A N B
U X D F C U Y Y X T S P A U P A Q L E
I V Q Y X D N T C R D L M Z O L W P I
T B M W O Y M R V E F K N X U I E O N
S N Y B Q T R U N N I N G C Y P R I G
O M S X W R Q E M W H J B V T R T U Y
P T E N N I S W L Q G N I K L A W Y M
15. Spa 16. Relax 17. Tennis 18. Rowing 19. Cycling 20. Netball
Good luck! *Terms and conditions apply. Not for existing members.
December’s winner: Congratulations to Karen Parkinson, Security Receptionist at Moorlands View. Karen was randomly chosen as the winner after correctly spotting the missing word ‘Frost’ in our festive word search, winning everything needed to dig out, defrost and get going in our winter essential kit. Thank you to everyone who entered.
YOUâ€™RE A STAR AWARDS 2013
A spectacular event not to be missed. Monday 18 March 2013, 7.30pm - 10.30pm National Media Museum, Bradford See the winners of each award unveiled live on the big screen. Show support for your colleagues!
Call 01274 228351 to reserve your ticket. Supported by:
You and Your Care