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Our mission is to improve the health of our communities.

At Heart

August 2015

New Brand Taking Shape at Hospitals To reduce our patients’ confusion and increase their peace of mind, ThedaCare revealed a new logo, released a year-long ad campaign, and is moving toward a clearer naming structure. And now, you get to see these branding efforts come to life in the very places where you work. We are on our way to redefining what it means to be better and sharing ideas across our system. ThedaCare Medical Center-Waupaca, formerly Riverside Medical Center, and ThedaCare Physicians-Waupaca are the most recent facilities and services to take part in the systemwide rebranding initiative. Their signage has been updated with the new names and ThedaCare logo to better connect our facilities and services, from Waupaca to Appleton. Nearly two dozen message boards highlighting stories from patients, providers and community members went up in the waiting rooms,

hallways and gathering spaces at the hospital and clinic. Message boards also are visible at ThedaCare Medical Center-New London and at ThedaCare Physicians in Manawa, Weyauwega and Iola.

The colorful message boards contain real pictures of real people telling real stories that reinforce the broad and deep system of care at ThedaCare. — Dean Gruner, MD, president and CEO of ThedaCare

The message boards in Waupaca share stories about Bryon, a car salesman who praises ThedaCare staff and doctors for saving his life after a cardiac issue, and Amy, a

registered ER nurse at ThedaCare who left a trip in Mexico early to make sure her daughter got the care she needed in Waupaca, among doctors she and her family knew and trusted. In another message board, Julie and Mike share their story about delivering their baby close to home in Waupaca. One more message board talks about ThedaCare employees volunteering in the Waupaca community. Whether you pass these boards on your way back from rounds, to a family member’s sick-bed, or to your own patient room for treatment, it is easy to see yourself or a loved one in the pictures and stories on the wall. They show how connected we all are—as people and as a system.

Check out At Heart’s new message board on page 8!

From the Heart

News Briefs


Neenah Hospital Praised for Stroke Care

We typically use this column to share notes of gratitude, and our recent #THKFUL campaign video takes the cake.

Thanks to our staff’s focus on outcomes and good communication, a recent stroke patient was able to return home after five days at Theda Clark Medical Center with only a very minor word-finding deficit. As a result of an early notification from EMS, our stroke team was ready and completed the patient’s brain scan within 12 minutes. The Wisconsin Coverdell Stroke Program recently published a case study on this positive patient outcome, which showcases TCMC’s collaboration with local EMS to provide high quality stroke care.

ThedaCare Family of Foundations started the #THKFUL initiative as part of its CONNECT fundraising campaign to transform cancer care for patients in our region by making the new ThedaCare Regional Cancer Center a reality. The #THKFUL initiative collected videos from employees, patients and community members who shared things for which they’re thankful. Here’s a sneak peek:

Race Car Fundraiser ThedaCare Family of Foundations received more than $12,000 at this year’s Lamers Driving Experience to help pay for P.A.R.T.Y. at the PAC, our annual educational event for high schoolers about the dangers of bad decision making, such as drinking, drug use and texting while driving. Lamers Driving Experience is a public event at Road America where people test their need for speed by driving cars at over 110 mph down the track, and all proceeds are given to charity.

New AMC Registration Desk Location Our patients and their families told us that the previous registration system was confusing and it would be easier if we had a single registration point for the hospital. We listened. Patients now register at the Appleton Medical Center East Care Pavilion entrance. Registration hours are:

Video Link: Thedacare.org/Getting-Involved/ Foundations/Connect-Cancer-Campaign.

“I am thankful for the new Cancer Center to allow me to do my job better and make things easier for all cancer patients and their families.”

“I am thankful for our amazing community and those who keep us healthy in it.”

“I am most thankful for the life of my daughter.”

The video is a great reminder of why we are truly grateful to live and work in such a caring and compassionate community.


• Monday – Friday 5 a.m. to 7 p.m. • Saturday, Sunday and holidays 7 a.m. to 3 p.m. Registration will no longer take place at the West Care Pavilion entrance. This change does not impact other registration points at AMC such at the Emergency Department, Appleton Heart Institute or Groth Surgery Center. Please share this information with any patients you are sending to AMC. Valet parking is available at the East entrance and we are updating patient materials to reflect the change. Facilities has added 22 patient parking stalls near the East entrance and employees are encouraged to only park in staff parking areas. The construction of the new registration area was made possible through a gift from ThedaCare Family of Foundations.

At Heart’s Purpose At Heart builds our ThedaCare community by communicating about strategic growth initiatives, key staff changes and upcoming events, and by thanking and recognizing our employees for their accomplishments and service. The newsletter is printed monthly and also is available online at: http://heartbeat/ default.htm. For story ideas or questions, please email atheart@thedacare.org or contact: Margaret Stanfield, corporate communications consultant, (920) 830-5935, margaret.stanfield@thedacare.org.

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Message from Management

Upcoming Events January – June 2015 272 employee participants 5,809 hours recorded

Helping Hearts

We are just two months away from the long awaited transition to ICD-10 codes; Oct.1, 2015 is the day!

New Helping Hearts Guidelines For employees who have recorded 1-24 volunteer hours for the year, Helping Hearts is translating hours into dollars, which will be donated to local non-profits. Your time counts! Employees with 25 hours or more can select the non-profit that receives the donation. Donations must be submitted to the Helping Hearts database from Nov. 15 – Dec. 31 and amounts are based on hours recorded from Jan. 1 – Dec. 31. Questions? Email jean.blaneymcginnis@thedacare.org. Volunteer Hours


Volunteer Hours














Waupaca Area Triathlon

Saturday, Aug. 15

South Park, Waupaca

7 a.m.

For more information on volunteer opportunities, contact Dean Sondrol at (715) 258-1053 ext. 1021.

Consider Becoming a Mentor Share your talents to help build confidence in a child at Roosevelt School, located next to Theda Clark.

The Transition Date to ICD-10 is NEAR!

As a backyard buddy, YOU can make a difference!

ThedaCare At Home Seeking Volunteers Caring full-time for a terminally ill family member takes an emotional and physical toll. Fortunately, ThedaCare At Home hospice volunteers provide some comfort and relief to both patients and their caretakers. ThedaCare At Home is seeking hospice and pet therapy volunteers in Waupaca, New London and local communities to assist in caring for terminally ill patients and their families. ThedaCare At Home volunteers experience: • Wonderful chats and laughs with patients during their final journey in life • Rewarding smiles and shared memories from patients and their families • Companionship for patients and their families in their homes, the Wisconsin Veterans Home in King, or area nursing homes and assisted living facilities

Please share this volunteer opportunity with your friends and family!

This has been quite the journey with delays by the government, but all signs are now showing “GO!” ICD-10 codes are the language by which we represent patient diagnoses and procedures for claims, databases and registries. ThedaCare has been planning for this for more than two years. We are well prepared: • We’ve evaluated and prepared all of our computer systems and interfaces for ICD-10 readiness and are now checking the list twice to be sure we’ve not missed anything new. • We’ve completed a great deal of build and testing within EPIC, as well as updates to other clinical systems. This assures that claims, along with other provider documentation, are supporting the new required level of specificity. • Providers are already using the ICD-10 documentation tools we prepared in EPIC! • We’ve continued to test with our payers to assure timely payment. • Coders and clinical documentation specialist have completed in depth training and we are currently visiting other areas across the system that will have some connection to the change. • We’ve prepared metrics to watch for early warning signs of trouble during the transition period that follows Oct. 1. • We’ve done contingency planning because let’s face it… “stuff” happens! For more information, visit the ICD-10 page on Heartbeat.

Beth Malchetske Contact sara.lederer@thedacare.org to become a hospice volunteer, or mjohnson@caninecomfort.us to volunteer for the pet therapy program.

Director, business integration

A Passion for Volunteering Brian McGinnis, CPA, VP of finance at ThedaCare, takes our mission to improve the health of our communities to the next level through his active volunteer work. McGinnis was drawn to volunteerism during college after he heard President George H.W. Bush’s State of the Union Address. “In his address, President Bush called for thousands of ‘points of light’ (volunteers),” said McGinnis. “I decided I wanted to be a ‘point of light’ and began volunteering for needs that closely aligned with my personal interests—youth sports and homelessness.” McGinnis recently promoted healthy habits by playing with a group of kids

on the playground during our “Good to Go” week. He said the greatest reward is to be involved and grow closer to those he serves.

McGinnis acknowledged ThedaCare’s role in his volunteer work. “Through Helping Hearts, ThedaCare encourages employees to serve, and rewards their volunteer activities with financial support to the non-profit organization of their choice,” said McGinnis.

“After playing with the kids at the ‘Good to Go’ event, many of the youngsters pleaded ‘Can you come back tomorrow?’ So I did, and again the next day,” said McGinnis. “While the kids may have done the pleading, the truth is I wanted more time with them, too.”

ThedaCare provides many meaningful opportunities to be involved in making our community a better place to live. — Brian McGinnis, CPA, VP of finance

Green Champion of the Month ThedaCare Hospital Gardens

Patients, vistors and employees now enjoy fresh produce and herbs from the cafeterias at Appleton Medical Center and Theda Clark Medical Center thanks to three new raised flower beds at AMC. The hospital gardens also are key to educating visitors and our employees about sustainable gardening practices.

We want to show people how easy it is to grow their own food. Gardening is a great activity in which everyone can participate. — Maggie Hintz-Polzin, sustainability coordinator at ThedaCare

The hospital gardens utilize the latest sustainability techniques, including a drip irrigation system, and straw bales and compost instead of chemical fertilizers and pesticides. Employees maintain the garden by pulling weeds and picking produce. The peppers and tomatoes grown in the garden are available to anyone, and staff put them out for people to sample and even take home with them. The goal is to eventually add sustainable gardens at all seven ThedaCare hospitals. “We hope to continue to introduce more people to all the ways they can create their own gardens. This is truly a community garden,” said Maggie Hintz-Polzin, sustainability coordinator at ThedaCare.


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The ThedaCare gardens produce fresh veggies for the enjoyment of all.


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Welcome to ThedaCare

Looking Back at 40 Years of Care

ThedaCare At Work Welcomes New Providers Two new doctors, Ryan Zantow, MD, and Christopher Westra, MD, joined the ThedaCare At Work clinic in Appleton to help improve the health and productivity of local employees. Dr. Zantow previously practiced at ThedaCare Orthopedics Plus. He is board certified in physical medicine and rehabilitation and has ten years of experience in rehabilitation and musculoskeletal care. Before joining ThedaCare At Work, Dr. Westra served as medical director at Kimberly-Clark Corporation in Neenah. He also worked in occupational health at another health system. Dr. Westra is board certified in occupational medicine and internal medicine. His 20 years of experience in occupational medicine, along with Dr. Zantow’s rehabilitation expertise, help ThedaCare At Work meet patients’ growing needs.

“I worked with her for quite a while and it seemed like she never gave up,” said Cummings. “She lived at home until she was 90 and really managed well on her own.” Jennifer Frank, MD

Dr. Frank has been a family doctor at ThedaCare Physicians-Neenah West since 2011 and was named an associate medical director in 2012. Before joining ThedaCare, Dr. Frank was the medical director for the UW Health Fox Valley Family Medicine clinic, which is now Mosaic Family Health.

Matheson to Lead Strategic Planning, Marketing Jim Matheson is the new senior vice president of strategic planning and marketing, succeeding Jeff Hunter, who retired after 24 years with ThedaCare. Before joining ThedaCare in 2008, Matheson held several positions with Kimberly-Clark Corp. He received his bachelor’s degree in marketing and master’s degree in business administration from Indiana University.

“Through the years it seems I’ve worked with everyone in the county or at least someone in their family,” said Cummings. “You really get to know a lot of people in this line of work.” Although Cummings has worked with thousands of patients, one stood out. He worked with a woman who was paralyzed from the waist down and eventually had her legs amputated.

ThedaCare Physicians Names Dr. Frank Senior Medical Director Jennifer Frank, MD, is the new senior medical director for ThedaCare Physicians. As senior medical director, she oversees all ThedaCare clinics. She succeeds Mark Hallett, MD, who recently was named chief operating officer for Appleton Medical Center and Theda Clark Medical Center.

When Bryan Cummings, rehabilitation therapist at ThedaCare Medical CenterWild Rose, began his medical career 40 years ago, he was the only therapist in Waushara County. Cummings recently retired from Wild Rose Community Memorial Hospital and shared his reflections with us.

Now that he’s retired, Cummings said he will miss being with patients and his co-workers. “There’s a real team feeling— like an athlete in the locker room with everyone working together toward the same goal,” he said. “I’ll miss that.”

Congratulations on your retirement, Bryan!

Jim Matheson

The mission of ThedaCare is to improve the health of our communities. Jim is committed to doing that and guiding our organization as we continuously strive to be better. — Dean Gruner, MD, president and CEO 5

Ganser Family’s Second Trip to the White House Things must be cooking in the Ganser house! Last year, Sarah Ganser, the daughter of ThedaCare employees— John Ganser, MD, family physician at ThedaCare Physicians-North and Jennifer Ganser, RN, health coach at ThedaCare At Work—won the 2014 Healthy Lunchtime Challenge, a nationwide recipe challenge to promote healthy lunches. This year, Sarah’s sister, Anna, submitted Wisconsin’s winning recipe. Anna’s recipe, Mediterranean Rockin’ Roasted Vegetables in Cool Cucumber Boats, was inspired by her favorite flavors and a full day of creating the original recipe in the kitchen with her mom.

“I really love roasted vegetables, so I thought we should make a recipe out of them,” said Anna. “For more fun, we added the cool cucumber boats.” The 2015 Healthy Lunchtime Challenge was part of the First Lady’s Let’s Move! initiative and included a trip to the White House for a luncheon with Michelle Obama herself, followed by a visit to the White House Kitchen Garden. Winners representing all U.S states, three territories and the District of Columbia attended the event. Anna was most looking forward to a private tour of Julia Child’s kitchen at the Smithsonian, a special activity arranged just for the young chefs.

Dr. Ganser flew to Washington D.C. with Anna and respects the First Lady’s work on the national healthy kids initiative.

As a family doctor, I am on the front lines of the struggle against childhood obesity and poor health habits. Only by modeling healthy behaviors for our children will we curb this epidemic. — John Ganser, MD, family physician

See Anna’s winning recipe below, chosen from more than 1,000 entries. All winning recipes can be found in a printable e-cookbook at pbs.org, letsmove.gov, USDA.gov and ED.gov.

ables in

Veget ockin’ Roasted Mediterranean RBoats Cool Cucumber Ingredients: d seeded lved lengthwise an 4 cucumbers, ha heat orzo 8 ounces whole-w inch pieces ragus, cut into 1½ lbs. fresh aspa – pieces , cut into ½ inch 1 cup red pepper h – pieces er, cut into ½ inc 1 cup yellow pepp , diced 1 small red onion ided div , oil 4 tbsp. olive s, quartered oe at m to e ½ cup grap olives, quartered ¼ cup Kalamata ans, great northern be 1 (15-ounce) can d drained and rinse ed edamame ell sh , ed ok co 1 cup

Anna’s Mediterranean Rockin’ Roasted Vegetables in a Cool Cucumber Boats.

s hearts, diced 3 cans artichoke 2 tbsp. olive oil juice ¼ cup fresh lemon e juice lim y Ke ¼ cup fresh rd ta us 2 tsp Dijon m ary, chopped 1 tsp fresh rosem inced 2 garlic cloves, m ½ tsp salt ½ tsp pepper garlic and ½ cup crumbled herb feta cheese

Whole Wh

eat Garlic

Pita Chips

Ingredients : 5 pieces w hole wheat pita bread ¼ cup olive oil Garlic pow der Salt & pep per

Directions : • Preheat oven to 40 0 degrees • Slice each F. pita bread into 8 trian • Place pita gles. bre cookie she ad triangles on a et. • Brush pita bread with olive oil. • Sprinkle lightly with salt, peppe and garlic r powder. • Bake for 6-7 minute s until crisp and lightly y brown.

Directions: 425 degrees F. in a mixing bowl er and red onion • Preheat oven to pp pe w llo ye , er s, red pepp • Place asparagu sp. olive oil to coat. with tb 2 th wi t. Sprinkle lightly ss to and on a baking shee tes. er inu lay m gle 15 r sin fo a ol in co bles t vegetables Le s. te • Spread vegeta inu m 20 r and transfer Roast fo salt and pepper. until tender. Drain r, te wa g ilin bo in 6-7 minutes • Cook orzo for oes, . wl bo with grape tomat ge lar to a pasta. Combine ts. zo ar or he e th ke to ho tic ble geta ame and ar • Add roasted ve ern beans, edam ce, rth jui no t e ea lim gr y s, Ke , ve Kalamata oli oil, lemon juice ve oli s. sp tb 2 wisk together • In small bowl, salt and pepper. rosemary, garlic, , rd ta us m Dijon eese. tables and orzo. rinkle with feta ch with roasted vege ed cucumbers. Sp ed se o int • Toss dressing e ur ixt om ted vegetable-orz ips. Enjoy! • Spoon the roas eat garlic pita ch wh ole wh e ad em m ho th wi e rv Se 6

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June 2015 April 2015

Tony the Technician visits a nearly-complete patient room in the new hospital.

Dean Gruner, MD, president and CEO of ThedaCare tours the TCMC-Shawano construction site.

August 2015 Dorothy Erdmann, president and CEO of TCMC-Shawano, stands in front of the hospital, which is set to open in September (photo by Carol Wagner).

February 2015

January 2015

The imaging department at TCMC-Shawano gets walls put up.

The front entrance of ThedaCare Medical Center-Shawano begins to take shape.

August Shawano Update Volunteer at the New Hospital

When hospital staff take occupancy of the new ThedaCare Medical CenterShawano next month, it will be a bustling place with traffic from the attached clinic in addition to incoming hospital patients. In anticipation of the busy atmosphere, we are doubling our volunteer corps at the new hospital. “Volunteers will staff the new greeter’s desk, which is entirely separate from the registration desk, and will assume more duties in patient transport,” said Elaine Gast, Shawano Medical Center volunteer coordinator. Volunteer greeters focus on greeting patients and visitors and directing them to their destinations, while transport volunteers escort or provide wheelchair transport to patients and visitors. They also call for rides from transport companies to help patients return home after their appointments.

All volunteers experience a number of benefits, including free use of the gym at TCMC-Shawano, free health screenings and vaccinations, flexible scheduling, deep satisfaction from helping others and more. Please share these volunteer opportunities with your friends and family. For more information, contact elaine.gast@thedacare.org.

One Month Away! ThedaCare Medical Center-Shawano already is getting rave reviews ahead of its scheduled Sept. 20 opening. Those who have seen the hospital are gushing about its: • Beautiful atrium with natural lighting • Two eastside wings – One with a rehab unit and classroom for Northeast Wisconsin Technical College nursing students and faculty – The other including the emergency department, patient beds and an obstetrics area

Volunteers will meet and help a lot more people from our community. It’s really a fulfilling and energizing job. – Elaine Gast, Shawano Medical Center volunteer coordinator

• Nearby helicopter pad • First floor ER, private oncology area and much-needed outpatient services • Gift shop, surgical area, and food court, also located on the first floor In less than a month, you will be able to see all we’ve been describing first-hand!


Corporate Office 122 East College Avenue PO Box 8025 Appleton, Wisconsin 54912-8025 www.thedacare.org

Farmer’s Market ThedaCare cardiology staff greet passersby and share information about navigating the world of healthcare at the Downtown Appleton Farmer’s Market.

Celebrating Survivors

Koi Krazy

Patients participate in yoga and music therapy while sharing their survivor stories at our National Cancer Survivors Day.

Koi aficionado and ThedaCare employee Brenda Bartz shares her love for koi ponds and gardens at her 3rd Annual Koi Experience & Education Event in Shawano.

Celebrity Doctor Good Day Wisconsin interviews Joshua Block, MD, family medicine physician at ThedaCare Physicians-Darboy about staying safe in the sun. ThedaCare is an Equal Opportunity Employer

Profile for Annette Pirrung

Redesigned At Heart August 2015  

Redesigned At Heart August 2015