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just like the deep roots of a tree connecting it to the soil very strongly and collecting all the life energy for the tree to survive. Therefore one must be very careful if they decide to change or replace their core values as it can be very destructive in the long run. Second conclusion from this model for the social workers can be that they can visualise the onion layers as a target board. When they face conflict with someone from another culture or experience resistance within their target group against a certain activity or exercise they plan, this might relate to the group’s cultural sensitivities. For example; when an NGO organises an education program in a mixed gender classroom for a Syrian group, if the attendance is low at the beginning, this might be because of the different value and belief systems of the group. Depending on the situation and the group, the level of the conflict and resistance might increase. In other words, the resistance and the conflict depend on the layer targeted by the actions or words we use. Mixed gender classroom structure might be a common practice in the host country (outer layers) however for the displaced group this might an issue of core values(bullseye). Social workers should also consider this conclusion in the other direction. The actions or words of their target group might target their own layers and create an inner frustration and resistance to learn about and show respect to the culture of the group. Therefore, the selfawareness of the personal values for a social worker is essential in the management of cross-cultural communication and interactions. Cultural Intelligence (CQ) as a Tool for Social Workers One of the most important global issues in the world today is the forced displacement and millions of people are leaving their home countries and try to find a new home. Regardless of the trauma and all the hardships they experience, people bring their own cultural identities and create a multicultural environment within their new host society and this situation creates other important constructs such as cultural judgement, cultural adjustment, social cohesion etc. These constructs are important both for the displaced people and the people who are welcoming these new visitors in their own countries. As we discussed in the previous section, conflicts can easily occur in a multinational and multicultural environment due to the lack of cross-cultural management skills of all the actors involved in the situation. In the circumstances of an NGO working with the displaced groups such as refugees, it is easier for them to prepare their social workers before their work in the field. The question is; is there any systematic way of understanding cross-cultural management and a tool which can make it easier for the social workers to develop their cross-cultural competences? The answer is yes. Cultural Intelligence (CQ) studies can provide a systematic way of training the social workers and developing their intercultural and cross-cultural competences. In other words, NGOs can invest in training “Culturally Intelligent” social workers and youth workers. Cultural Intelligence (CQ) Studies The concept of cultural intelligence (CQ) is initially introduced in the business management studies and has been popular in business sector and the organisational research and practice since the early 2000’s. The world is becoming more and more globalised and the cross-cultural interactions are increasing rapidly, therefore the importance of the CQ is also increasing. CQ Definitions Earley and Ang (2003) were one of the earliest researchers who introduced the term Cultural Intelligence (CQ). They developed the term CQ based on the Nature Intelligence theory defined by Sternberg and Detterman (1986). They described CQ as “a person’s capability to adapt effectively to new cultural contexts” (Earley and Ang, 2003, p. 59). In !65

Profile for Border_Crossings

THE PROMISED LAND: Intercultural Learning with Refugees and Migrants  

Project e-book for THE PROMISED LAND - a cross-sectoral project funded by the Erasmus + programme of the European Union. The book explores...

THE PROMISED LAND: Intercultural Learning with Refugees and Migrants  

Project e-book for THE PROMISED LAND - a cross-sectoral project funded by the Erasmus + programme of the European Union. The book explores...

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