PWH Newsletter Q2

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Summit Success! Key Takeaways from the 2018 Leadership Summit p.4

INSIDE: p.11 Anne Eiting Klamar Award Winner: Joan Eliasek p.13 Resilient & Ready


p.18 Trust & Healing Relationships p.20 Saying No is a Self-Care Strategy Issue 2 • Summer 2018


CONTENTS LETTER FROM CHAIR: A Reflection of PWH and the First Leadership Summit


Key Takeaways from the 2018 Leadership Summit: Leadership Insights




Resilient & Ready, Kaycee Kalpin


Member Spotlight, Dora Stice, Medline


Corporate Partner Spotlight, Owens & Minor pg.15



Panel Discussion


Networking & Events


Anne Eiting Klamar Award Winner: Joan Eliasek


Leadership Summit Sponsors


Devour Chicago with Angie Euston and Jackie Jones


Trust and Healing Relationships, Juli Geske-Peer


HIDA Legislative Update


Saying No is a Self-Care Strategy, Marie Holowaychuk, DVM


New Members


PWH Board Members


Connect Staff and Volunteers PWH PROFESSIONAL DEVELOPMENT COMMITTEE Susan Kaiser, Rachel Bailey, Enid Oquendo & Heather Zehringer COPY EDITOR Denise Wetzel Regulatory and Clinical Affairs Midmark Corporation

ART DIRECTOR Brent Cashman Graphics Manager, BOCdesign, Inc. EDITORIAL & CIRCULATION MANAGER Michelle Rydberg Executive Director, Professional Women in Healthcare

VICE CHAIR of MARKETING & BRAND DEVELOPMENT Natalie Martin Director, Creative Services at NDC FOOD & TRAVEL EDITOR Jackie Jones Director of Dental Sales & Marketing at NDC

PWH MISSION & PURPOSE Professional Women in Healthcare is an organization dedicated to ongoing professional leadership development for women and men in healthcare businesses. We are a member organization providing a national voice and progressive leadership for women in the healthcare manufacturing, distribution and service industries. Our mission is to empower women to lead and succeed. Our vision is a health care industry equally led by women.


Summer 2018 • Issue 2 •


A Reflection of PWH and the First Leadership Summit What an unprecedented time for Professional Women in Healthcare. Many words come to mind – inspiring, innovative, energizing and meaningful are just a few. Our inaugural PWH Leadership Summit held in Minneapolis in June was truly an event to remember. This educational event combined impactful leadership development with enjoyable networking for all attendees, whether aspiring leaders, managers or executives.

During this two-day event, we came together as an industry for the first time to focus on creating and developing strong leaders for our industry. Attendees were able to begin new relationships, build upon current ones, learn, engage and leave as better leaders… ready to challenge themselves, focus on career growth and even their personal lives, truly tapping into a powerful network to get to new levels of learning and success. Many stepped outside of their comfort zone, and I believe that because of this, they will reach new heights of fulfillment and accomplishment. As Chair of PWH, I cannot tell you how proud I am of how far we’ve come as an organization, and I am so honored to be a part of it. “We create leaders… follow our lead” is more than just our tagline. It is truly what we’ve become. We are dedicated to building knowledge, and creating and empowering leaders. Our brand continues to evolve as a national voice in the industries we serve. A sincere thank you to our speakers, summit sponsors, corporate partners, PWH Board Members and especially to our attendees for taking time to invest in yourselves and in each other. Your company and our industry will be stronger because of it. We are looking forward to the next summit and hope to see all of you there.

“We create leaders… follow our lead” is more than just our tagline. It is truly what we’ve become. We are dedicated to building knowledge, and creating and empowering leaders.

Kind Regards, Julee Prefer Chair 2017 - 2018 • Issue 2 • Summer 2018 3


Leadership Insights The first annual PWH Leadership Summit kicked off with the Leadership Insights session. Respected leaders within the healthcare industry shared their vision on current topics such as creating a diverse and inclusive corporate culture, understanding how to make the transition from peer to leader, learning to engage in difficult conversations and the importance of building your personal brand. These powerful messages resonated with the most seasoned leaders today, as well as the millennials in the wake of their careers. Attendee comments included: “Exceeded expectations!” “ The variation in content and styles of the speakers was outstanding!” “ The speakers were excellent, the topics were extremely relevant and each segment was just long enough.”

John Baumann shared his vision of a leader’s crucial role in establishing a thriving organization and culture. He also discussed boosting one’s personal impact to drive long-term results. John’s opening was powerful and moving as he set the tone for becoming a better leader. “ It is important to seek and develop our own unique approach in search of mutual trust and leadership skills by identifying what is important to us– what we care and worry about.” Building Your Professional Brand Heather Llorca-Kropp, VP of Marketing and Channel Management, DUKAL Corporation

Igniting the Role of the Leader John Baumann, President and CEO, Midmark Corporation

Heather Llorca-Kropp posed the question: “What is your reputational brand equity?” Heather’s talk centered around the three R’s: becoming Relevant, Respected and Remembered. Heather suggests seeking opportunities to gain exposure and expand your network. She also recommends opening a dialog with your manager about your future goals and career aspirations. “ In our ever-changing industry and marketplace, we as individuals must be continuously evolving and striving to become multi-dimensional and well-rounded.”


Summer 2018 • Issue 2 •

Difficult Conversations Dr. Anne Eiting Klamar, Chair, Board of Directors, Midmark Corporation Dr. Anne Eiting Klamar focused her presentation on the importance of welcoming, engaging and mastering difficult conversations in the workplace. She spoke about the full range of emotions that are crucial factors to any conversation, especially a tough one. Curiosity, Anne suggested, can be a powerful tool during a difficult conversation to overcome a stagnant exchange and help foster understanding. Millennials are Employees and Consumers Scott Adams, Managing Partner and Publisher, Share Moving Media

Diversity & Inclusion: What’s Next? Dr. Dannellia Green, Director of Supplier Diversity, Owens & Minor Dr. Green firmly believes that leaders have the responsibility to do more than just break down the barriers to entry or create a mere tolerance for diversity. Leaders need to be intentional about diversity, embrace it, elevate awareness and promote a culture of inclusion. According to Dr. Green, beyond diversity and inclusion lies seamless collaboration resulting in the highest level of success through engagement and utilization. This in our workplace, in our supply chains, in our communities and the world. Gender Equality: Engaging Men and Women at Work Steve Mason, President, Cardinal Health at Home Medical Segment

Scott Adams discussed the next generation in healthcare – the millennials, a timely and relevant topic of today. Individuals between the ages of 17 and 35 are on their way to becoming a more influential group of consumers as well as professionals. “ Many seasoned professionals perceive the next generation as a threat and that creates a certain level of discomfort; however, welcoming millennials to our teams presents endless opportunities.” Transitioning from Peer to Leader Joan Eliasek, President, Extended Care Sales, McKesson Joan Eliasek provided insights on how to successfully transition from a peer to a leader. She encouraged communication, setting expectations and active listening as a few of the key skills that ensure a smooth transition and productive performance. Joan provided some tips for success: • Evaluate the team from a fresh perspective • Don’t forget what you already know • Establish your expectations • Communicate your perspective • Don’t be afraid to be a little vulnerable • Listen

Is your organization empowering both female and male leaders to realize their full potential? Steve shared insights on improving talent retention, creativity and problem solving, setting the stage to build our own gender partnership initiative and strengthening personal relationships. “ Steve is obviously passionate about gender equity. Provided facts & analysis, action items and benefits of gender equality in business.” “Really insightful stories and guidance for impacting change.” • Issue 2 • Summer 2018 5


Breakout Sessions How to Become an Empowering Leader in Today’s Industry Karen Triola, Caliper

During this session, we explored how to enhance the impact of our leadership style by refining our coaching skills, building confidence and competence. “ Loved the opportunity to practice the listening and questions tactics; that was very helpful.” “ Inspired me to be a leader who gives as well as receives feedback and coaching.” “Very engaging!”

Financial Acumen for Sales, Marketing and Other Non-Accounting Managers Allison Therwhanger, President, Shippert Medical Technologies

The financial acumen session provided the ability to develop key metrics that are important to our business without having to be an accounting expert. The understanding of how to manage by those metrics to drive success in any business unit was presented with simplicity, and was relatable to all non-accounting and accounting people. “Excellent speaker with practical knowledge.” “Very helpful from a career tools perspective.” “Topic was relevant to the industry and my personal growth.”


Summer 2018 • Issue 2 •

Building Yourself from the Inside Out

Scott McGohan, CEO, McGohan Brabender The attributes of rebuilding a life from the inside out allow freedom, humility and a gift of vulnerability that propels your own life and the lives of others. This session covered the honesty of self-reflection, the value of addressing destructive heroes in your organization and the value of the five senses in moving our roles forward with a motive of growing others. “Best session, very heartfelt.” “Message was applicable to work and everyday life.” “Fantastic!” “ Awesome; the authenticity and passion Scott shared was refreshing, challenging and simply incredible.”

Lead at the Front of the Room with Confidence Sara Krisher, STAND TALL

In this session, we learned that confidence is easy to achieve! The session was interactive and offered the steps to own the space at the front of the room like a pro. “Excellent content, very engaging, funny.” “Great style & tips.” “Very hands-on.” “Relevant topic as we thrive in moving to leadership positions.”

Innovation: The Business Imperative

Ellen Raynor, Director, Talent Management, McKesson In a recent McKinsey study, 70% of the senior executives surveyed indicated that innovation will be one of the top three drivers of growth for their companies in the next 3-5 years. This session defined innovation, examined why it’s a business imperative and explored relevant thought leadership. We identified cultural factors that may enhance or stifle innovation and provide practical examples of innovative tools and initiatives that work in a variety of organizations. “Engaging speaker — did a nice job!” “Super — thank you!” “Great content.”

Succession Planning; Best Practices and Lessons Learned

Ellen Raynor, Director, Talent Management, McKesson In this session, the exploration of best practices associated with an effective succession planning process was the highlight. We discussed analytical skills, succession and scenario planning and the creation of experience-focused development plans to enhance the readiness of our highest-potential leaders. “ Very helpful — great at sharing resources to learn more!” “ Appreciated her energy, enthusiasm and inclusion of the audience. Well researched subject — thank you for delivering value to me.” • Issue 2 • Summer 2018 7


Resilient and Ready: How to Thrive Through Challenge and Change Valorie Burton During Valorie’s talk, we learned that today’s world requires the ability to adapt to change and thrive despite the challenges that occur. Her cutting-edge approach to leadership and optimism was immeasurable. She brought a fresh approach to professional leadership, drawing on insights from her elite education, professional experience and as a bestselling author. A key takeaway – “Think about what I can do for others as a leader and not what I can get as a leader.” “Very powerful content and presentation.” “Insightful and entertaining.” “Amazing session.” “Valorie was fabulous. Great delivery. Great tips to implement.” “Inspirational Speaker!”

Stop Global Whining Christine Cashen According to Christine Cashen, the fact is we are all forced to do more with less. That means fewer staff, declining resources and 40 hours of “stuff” to do in a 24-hour day. We can waste energy complaining, but how productive is that? We need to learn to be part of the solution. Attendees left this session feeling joyful and energized at the end of the day! Laughter is still the best medicine. “ Great use of humor – message was powerful and hands-on.” “Therapeutic! Have not laughed so hard in a long time.” “ Wonderful job! Christine did an amazing job, very fun and brought a positive message.” “Thank you for the book! You are inspiring!”


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Engage in Mindful Awareness as You Boldly Jump In 12 Key Takeaways from the PWH Leadership Summit 2018 Leadership Panel Attendees of this year’s PWH Leadership Summit gained valuable insights from esteemed leaders of our industry during the 2018 Leadership Panel held on Wednesday June 13, 2018 as part of the Summit’s program. Matt Rowan, President & CEO of HIDA, moderated a panel of four successful executives as they shared their personal leadership journeys with the challenges, disruptions and wisdom they’ve encountered along the way. Here are 12 points of advice gleaned from the panel discussion.

Dr. Emily Chapman Chief Medical Officer & VP Medical Affairs, Children’s Hospital of Minnesota 1. Master the art of not jumping in, especially before you know what’s going on. 2. Push for buy-in on trying new processes. 3. Sometimes you just need to call out the elephant in the room – you may be the only one seeing it because others are too immersed in it.

Gerry LoDuca President & Founder, DUKAL 4. M aking decisions sooner is often better than waiting for things to get better. 5. E mpower your people to take things on and learn from their mistakes. 6. Work hard and do what needs to be done.

Colleen Risk Chief People Officer, Vizient 7. D rive out accidental opposition and optional buy-in. 8. H ave courage to stand behind your decision. 9. G ive priority and space for employees to volunteer and give back.

Mark Seitz President & CEO, NDC, Inc. 10. You owe it to those you serve to be a subject matter expert. 11. S tay connected to your team and stretch their competency. 12. D on’t lose sight of the fact that whatever good you do, it has to translate into business success.

Thank you to Matt Rowan, President & CEO of HIDA, for moderating the panel discussion. • Issue 2 • Summer 2018 9


Events/Networking As we planned our networking events, our primary goals were to provide an enjoyable, engaging atmosphere and to create an environment for connecting and having meaningful conversations. We started during the summit registration. Attendees had the opportunity to say hello to old friends and business associates, and begin building new relationships during the warm and inviting welcome reception. It’s no secret that networking is one of the most time-worthy efforts!

During the summit dinner at the Mill City Museum, the group was energetic, sharing personal experiences from the leadership sessions attended, and capturing individual “ah-ha” moments while listening to the dynamic speakers. The atmosphere of the dinner was delightful, interesting and unique, inspired by the insights learned throughout the day. “ Great Job! Very valuable and amazing opportunity to learn and network.” “ It’s not often we take a few days out for ourselves to reflect and network; glad I did!” “ The opportunity to meet, mingle and learn from leaders in a smaller setting was the highlight for me.”


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PWH was honored to present Joan Eliasek with the Anne Eiting Klamar Leadership Award of Distinction at the PWH Leadership Summit. This award recognizes a woman who has experienced significant growth to become an accomplished leader in our industry. Joan leads by example and is dedicated to making sure the path that she leaves is clear for others to follow. She has worked tirelessly with honor over the years, to build her reputation and overcome many obstacles along the way. She is a woman

of clear vision who always leads with strength, integrity, dignity and grace. She is a strong supporter of women both within her own company and in our Industry as a whole and is committed to developing those around her. As a mentor, Joan listens intently and then asks thought-provoking questions that lead you to the answers. Joan truly embodies what leadership should look like, and is an excellent example of the professional, inspiring, humble, innovative, and highly respected leader that so many strive to be. • Issue 2 • Summer 2018 11




Summer 2018 • Issue 2 •


Resilient and Ready: Perspective of the PWH Leadership Summit By Kaycee Kalpin We attended. We took notes. We networked. But, now after the PWH Leadership Summit, what takeaways can we honestly say have fundamentally changed our perspectives on our profession and our purpose? For me – without question – it was Valorie Burton’s Resilient and Ready keynote. It’s no wonder that she’s written 11 books and is an acclaimed life coach; she just gets it. I am finding myself referencing several of her key messages in my day-to-day. Here are a few: 1) Be resilient in the face of adversity – I’m a 30-something mother of young children and a healthcare marketing leader. Some of you might relate with the prejudice experienced toward working moms: too young; too inexperienced to be a boss; spread too thin; should be home with kids. Newsflash: I’m over it and I’m owning it. Balancing the many moving parts of my life is challenging, but so rewarding. According to Valorie, resilient people have a level of psychological capital and mental toughness that enable us to perform and lead better under stress. Instead of apologizing for it, I’m going to embrace this stage of life moving forward. After all, I’m better because of it.

I’m working on time management. Spending as much time as possible where I believe I can make the biggest impact.

2) T aking risks is healthy – Fear, Valorie mentioned, is inevitable. But it shouldn’t be a stop sign. Since the PWH Summit, I’ve faced professional and personal decisions that all have an easy, or safe, option. It’s comfortable to take the path of least resistance as an individual, as a manager and as a leader. I’m now challenging myself to take more risks – try new ways of doing things. I’m finding routine and mundane cadences in my life that are not productive and replacing them with different approaches. Some may fail; some may flourish. Regardless of the outcome, I’ll have lessons to share with my colleagues along the way.

3) Failures are your best learning tools – This message has changed my management style in such a positive way. It reminds me of the old saying “one man’s trash is another man’s treasure”. What may have been, at one point in my career, a misstep or perceived failure could be leveraged as a teachable moment for others. This is particularly true for my fellow millennials, in my opinion, that are drawn to storytelling that is relatable and meets them where they are. I’ve challenged myself to take this approach more often and am encouraging my team to do the same.

4) Compartmentalize – Valorie nailed it. How much time do we spend focusing on aspects of our life or job that are out of our control? Working for a company with a defined mission, vision, values and goals means relinquishing some control. There will absolutely be aspects of our contribution that we can control and change; but there will inherently be aspects we cannot. I’m working on time management. Spending as much time as possible where I believe I can make the biggest impact. Compartmentalizing what’s in and out of my control. So far – it’s working great. And it’s refreshing. • Issue 2 • Summer 2018 13


Member Spotlight: Dora Stice, Vendor Relations Manager, Medline How long have you been a member of PWH? On and off for a long time! I think I initially joined around 2004 when I was with Cardinal Health and rejoined in 2009 when I joined Medline.

Why did you choose to join PWH? Pam Wedow was instrumental in introducing me to PWH. It provided a great opportunity to network with other women in the industry that have common goals. I felt that all members were, and still continue to be, great mentors without officially being part of the mentoring program. I continue to learn so much from so many members by experience sharing.

What is your favorite moment about your career so far? I don’t think I could name just one! Of course, my favorite moments are the sense of accomplishments when completing goals year after year, but by far it is the friends that I made over the years at Cardinal and Medline.

What is your current title and role/responsibilities at your organization (job)? I am a Vendor Relations Manager within Medline’s Distributed Products division and manage a $1B vendor portfolio. This includes negotiating distribution agreements, building collaborative relationships, negotiating and implementing preferred marketing & operational programs and being the primary liaison between Medline and key vendors.

What was your dream job as a child? I wanted to be a flight attendant! What could have been better than talking to people and flying all around the world!

What is your current PWH role and what would you like to bring to the organization this year? I do not have a current role within PWH but over the years have had some responsibility as a corporate liaison and held a regional networking event at Medline. I really would like to see some regional events in the Chicago area. Chicago is so rich in the health care industry, yet we lack in activity within the organization. If there is one thing I could bring to the organization, it would be regional events in the Chicago/Northern Illinois vicinity.

What advice do you have for someone just starting in the Healthcare Industry and new to PWH? Get involved! Network, network, network and learn as much as you can from seminars, conferences, and coffee chats. Continuing education is key. Never walk away from an opportunity to learn.


Corporate Spotlight: Company Name: Owens & Minor, Inc. Location(s): Owens & Minor is a global healthcare solutions company with 17,000 teammates and facilities in 20 countries around the world in regions, including the United States, Asia, Europe and Latin America. Year Established: 1882 Number of Employees: 17,000 Number of PWH Members: 20 Internal PWH Champion: Vicky Lyle, Op. Vice President, Service Line Strategy. Vicky has been a long time member of PWH and serves on the Executive board as the Chair of the Mentoring Committee.


Summer 2018 • Issue 2 •

Leadership Team: Cody Phipps, Chairman, President & CEO Christopher Lowery, President, Global Products Stuart Morris-Hipkins, President, Global Solutions Nicholas J. Pace, EVP, General Counsel, & Corporate Secretary Charles C. Colpo, SVP, Strategic Relationships Erika T. Davis, SVP, Chief Administrative Officer Geoffrey T. Marlatt, SVP, Manufacturer Services

CORPORATE PARTNER SPOTLIGHT VISION: • At Owens & Minor, our vision is a healthcare system that works. Better. • P ut another way, our vision is a world where healthcare systems can sustainably elevate quality of care and deliver financial value for their organizations and communities. MISSION: • At Owens & Minor, we exist as a company to deliver significant and sustained value, both in terms of quality of care and financial value, for healthcare stakeholders across the continuum of care in the global markets we serve.

Tell us about your products/services? As a global healthcare solutions company, we offer a variety of products, services and technologies that we bundle together as ‘Solutions that help healthcare work. Better.’ – or in other words, to deliver significant and sustained value for stakeholders across the continuum of care. Our Solutions unlock value in several key ways: • We reduce total episode costs by bringing unparalleled levels of transparency and connectivity across the entire continuum of care and all the way to the home • We reduce total internal costs by helping our partners attack clinical waste and variation • We streamline and simplify care delivery by bundling products and solutions for the point-of-care • We free up capital and clinical resources, enabling you to focus on delivering quality patient care • We help you manage value-based payments and contracts to optimize both quality of care and financial performance

What are your company’s top initiatives for 2018? Owens & Minor has been around for 136 years, and during that time our company has been through many changes to keep pace with the needs of our customers. 2018 will be a year that we look back on as a pivotal time in our history. In the past twelve months, we’ve completed the two largest acquisitions in our company’s history, and we have made investments to update existing services and products to meet the evolving needs of our customers. Here is a quick list of these: • HOME HEALTH MARKET: Byram Healthcare has been a national leader delivering medical supplies to the home and home health agency market since 1968. When medical supplies are still required after discharge, we serve as a liaison between the customer, home care provider and payor. Byram provides effective communication, an important tool in promoting continuity-of-care and patient satisfaction. • MED/SURG PRODUCTS: Halyard Health’s Surgical & Infection Prevention products portfolio, acquired by Owens & Minor in 2018, focuses on preventing healthcare-associated

infections (HAI’s) and providing protection for both healthcare workers and patients – working to prevent infection and speed recovery. Providers know Halyard as a preferred brand for our Reliability, Efficiency and our Knowledge and Expertise. Halyard’s capabilities allow us to apply our knowledge and expertise to dozens of solutions across the array of infection bundles. Halyard’s Products are designed, manufactured and delivered by one company to protect you from risks and disruptions to delivering care. • INTERNAL COST SAVINGS SOLUTIONS: We’ve made recent investments in our QSightSM software technology and our SurgiTrack program to make it even easier for hospitals to connect all of the clinical areas within a hospital or network, reduce your internal costs and drive standardization of best-practices through our powerful tracking and inventory management tools. As this becomes even more of a concern for hospitals participating in BPCI and other value-based healthcare initiatives, we see connecting this data in more innovative ways. •D ISTRIBUTION SERVICES: Our Client Engagement Center or CEC makes it easier for providers to work with us on a day-today basis. Our Client Engagement Center (CEC) was formed as a centralized team to better support providers who also now have more complex operational footprints to manage. We make it easy for clients to order products, get actionable information and reliably understand their supply chain situation at all times.

Why did your organization choose to become a PWH corporate partner? Owens & Minor’s partnership with Professional Women in Healthcare supports at least two important industry relevant goals that align with our culture. First, we believe that the human capital as represented by our teammates within Owens & Minor is worthy of investments from a leadership development standpoint from which the ROI is a component of our competitive advantage. Secondly, as a good corporate citizen, we honor and celebrate Diversity and Economic Inclusion as a business imperative from a teammate perspective and moreover with our supplier-partners. PWH provides a platform supportive of Owens & Minor positively impacting both of these goals. PWH is a great resource to connect and build strong networks with female and diversity-sensitive male leaders across the industry.

Describe the value PWH brings to your organization? Professional Women in Healthcare brings educational opportunities to our organization along with access to a network of resources in our industry. O&M PWH members can take advantage of the mentoring program as well as the distance learning and networking events. Owens & Minor has been a PWH Corporate Partner for many years. We recognize PWH as an industry leader in leadership development and have seen women in our organization advance in their career. • Issue 2 • Summer 2018 15

By Jackie Jones

Chicago food scene No one knows the Chicago food scene better than Angie Euston! With the HIDA Streamlining Expo & Business Exchange coming to Chicago in September, Angie shares the inside scoop on the places to try in the Windy City. Thanks, Angie for giving us your recommendations! - Jackie Jones Everyone has hobbies. Mine is a love for food and new restaurants. I am lucky to live in Chicago, one of the country’s premier food cities where options are limitless. The next time you’re in Chicago, try some of my favorites! The Gage is Chicago’s best gastro pub, near the Art Institute and Millennium Park. Ideal for pre/post theater/concert. Reservations recommended. 24 S. Michigan Ave, 312-372-4243.

Purple Pig serves award-winning, lively Mediterranean tapas. Ideal for groups of 6 or less; they don’t take reservations. Try the grilled octopus and roasted bone marrow. 500 N. Michigan Ave, 312-4641744,

Seeking a classic Chicago Steakhouse with great people watching? Go to Gibson’s, then enjoy nearby after-dinner entertainment. Reservations recommended. 1028 N. Rush St, 312-266-8999, Ming Hin is my go-to place for Dim Sum in the heart of Chinatown (Michelin Bib Gourmand recipient). 2168 S. Archer Ave, 312-808-1999,

Cindy’s Rooftop is a hot spot for the scene and food, atop the recently restored Chicago Athletic Association- amazing views! Reservations recommended. 12 S. Michigan Ave, 312-792-3502,


Maple and Ash is a contemporary Chicago Steakhouse in a gorgeous setting with a street-level casual bar (fun punch bowls for the whole table!). Reservations recommended. 8 West Maple, 312-9448888,

Summer 2018 • Issue 2 •

Stephanie Izard’s Girl and the Goat is her hallmark restaurant. Expect consistently delicious, creative food. Reservations recommended. 809 W. Randolph St, 312492-6262,

Swift and Sons is a steak and seafood restaurant with an award-winning chef in hip Fulton Market. Reservations recommended. 1000 W. Fulton Market, 312-733-9420,

Monte Verde: Award Winning Modern Italian by Top Chef Finalist Sarah Grueneberg. Craveable pastas and shareable entrees. 1020 West Madison St, 312-888-3041,

Frontera/Topolobampo are Rick Bayless’ original restaurants, a can’t miss Chicago mainstay. Reservations recommended. 445 N. Clark St, 312-661-1434, For those interested in an original and exciting dining experience, plan for dinner at Alinea, Chicago’s only Michelin three-star restaurant and number twenty-one of the world’s 50 Best Restaurants. 1723 N. Halstead, 312-867-0110, Lastly, my personal neighborhood favorites are Gather and The Warbler (full disclosure, my husband and I are partners). Everything is made in-house and they have the best patios in the city. I never hesitate to recommend them because I am so confident in the quality of food and service. Reservations recommended. Gather: 4539 N. Lincoln Ave, 773-506-9300, The Warbler: 4535 N Lincoln Ave, 773-681-0950,

Looking for something else? Feel free to email me (! • Issue 2 • summer 2018 17


Healing Trust and Repairing Relationships By Juli Geske-Peer Trust is one of the most critical elements in retaining employees and customers and it is a vital key in building solid relationships. At times we may sense that something has gone wrong in our interactions with someone, but may not follow up to try and learn why—this is a mistake! If we let small concerns fester, they become bigger concerns. We also cannot repair relationships unless we know what has gone awry. It is even worse if we know for a fact we have done someone harm, and we don’t try to repair it. Below are my six steps for healing trust and repairing relationships. 1. Apologize and Pose Questions Frequently, we may know when we have broken someone’s trust. Or we may learn through direct or indirect communications. As stated above, while we may be tempted to pretend we don’t know, or that the situation doesn’t exist, it is important to resist this temptation. Apologizing for what you may have done that was harmful is an important first step. But apologizing is not enough. Make sure to ask questions, to give the other person an opportunity to voice how the situation impacted them. When conducting mediations, I give both sides of a conflict an opportunity for uninterrupted time, where each gets to tell his/her story. Being heard goes a long way toward easing someone’s anguish and helping them calm to consider opportunities to reach resolution. 2. Listen Actively to the Answers We are all human, and one of our human traits is to react with defensiveness when our failings are being pointed out. But acting defensively does not repair the relationship or rebuild trust. Put your ego aside and

really listen to what you are hearing. Most likely you will learn something new about the other person, and you may also learn something new about yourself. 3. Follow Up to Dig Deeper After the other person has shared their story, ask follow-up questions to really understand more. Go into this as if you are a detective, trying to learn what really makes the other person tick, as well as what would make them happy. By understanding this, you can help to move things forward in a successful direction. 4. Ask What You Can Do Let the other party know that you truly want to fix things, and rebuild the trust that was lost. Ask them what you can do to make that happen. If the other person has ideas, listen (more!) and truly consider fulfilling on the options. If the other person does not have ideas on what you can do, ask if they’d be willing to experiment together. Earlier this year, I completed Judith Glaser’s Enhanced C-IQ training and became an Enhanced Skills Practitioner. In this

training, and in her related book, Glaser discusses how two parties who experiment together, toward reaching a common goal, automatically start building trust with one another and become more connected. 5. Execute and Follow Through One of the most critical things we can do to gain trust is to fulfill on what we say we will do. Once you have agreed to specific actions, if you fail to act as agreed, you are actually worsening the situation and breaking down the relationship further. Only agree to do what you know you can do and are committed to fulfilling. If during Step 4 you find you are unwilling to agree to anything posed, you may want to consider how important repairing this relationship is to you. Of course, sometimes we are committed to a relationship (work or personal) and yet find it difficult to change course or follow through. At times like this, hiring a professional coach may be helpful in gaining momentum toward your goals. 6. Return and Check Back After you have followed through on your agreed-upon actions or experimenting, return to the other and ask how you are doing. Are they feeling more certain that they can trust you? Or, what more is needed? Checking back can only enhance the efforts you are making toward rebuilding a trusting relationship. Taking these concrete, intentional steps can help you build trust and achieve meaningful relationships.

Juli Geske-Peer is certified in Extreme Leadership and recently passed certification tests to become a Certified Professional Coach and a Certified Emotional Intelligence Coach.


Summer 2018 • Issue 2 •


Distributors To Capitalize On Advocacy Momentum At 2018 HIDA Streamlining Healthcare Expo & Business Exchange By Linda Rouse O’Neill, Vice President, HIDA

Every year, I continue to be amazed by the enthusiasm our members show when they converge on Capitol Hill for HIDA’s annual Washington Summit. This year, 73 distribution leaders and manufacturer partners participated in more than 130 meetings with U.S. Representatives and Senators, key staffers in both chambers, as well as committee staff. This ongoing passion to advocate on behalf of our industry and customers also helped us more than double our total number of meetings where members of Congress were present. While distributors represent a broad spectrum of healthcare stakeholders and policy interests, our meetings often focus on select topics to ensure discussions remain productive. This year, our most important issues included international trade policy and pandemic preparedness.

Proposed tariffs on medical products have been an especially hot topic this summer due to the global and complex nature of our healthcare supply chain. Vital equipment and parts from overseas support all aspects of medical care, from routine wellness visits to lifesaving operations. In addition to raising the cost of healthcare, tariffs on medical and ancillary products could also impair ongoing emergency preparedness efforts—which is of crucial importance to lawmakers and suppliers alike. In their meetings on Capitol Hill, Summit participants educated policymakers on distribution’s role during public health events like the recent hurricanes in Puerto Rico and Texas. Distributors operate extremely lean supply chains, and ongoing collaboration is needed to ensure greater elasticity when epidemics or disasters occur that strain available inventories. Lisa Hohman, Concordance One such opportunity to get more Healthcare Solutions (right), involved in this discussion will occur at our concludes a meeting with Rep. Randy upcoming Streamlining Healthcare Expo Hultgren (R-L). Photo credit: HIDA & Business Exchange (September 25-27, Chicago, IL). Our Healthcare Supply Chain Continuity workshop will bring manufacturers, distributors, and providers together with government officials to collectively address shortages, disruptions and other product continuity issues that can occur during public health events. Learning lessons from past events can help you manage your future response efforts, and I’m particularly excited about our planned tabletop exercise with federal partners to identify other successes and opportunities for improvement. We pack a lot into our three-day agenda (don’t miss the HIDA/ PWH Premier Networking Reception) because there’s important work to be accomplished in all aspects of your business. I encourage you to get more involved in HIDA’s advocacy efforts and help us build upon the progress we continue to make with our government [From right to left] Emily Berlin, Cardinal Health, and Jim partners. You can always email me at to learn Burns, HD Supply, speak with Rep. Dave Loebsack (D-IA) more, and you can visit for additional during HIDA’s Washington Summit. Photo credit: HIDA workshop details. I hope to see you this September in Chicago. • Issue 2 • Summer 2018 19


Saying No is a Self-Care Strategy By Marie Holowaychuk, DVM, DACVECC, CYT

Women are notorious for struggling with saying no. It feels harsh and goes against our nature to please others. Especially when it comes to work obligations, female professionals struggle with balancing day-to-day duties while being pulled into meetings, asked to join committees, or expected to respond to emails within minutes of their receipt. To meet deadlines, work creeps into evenings and weekends that would otherwise be dedicated to self-care. Saying no is a strategy that supports balance and requires awareness of a person’s values, as well as her physical and emotional limits. It fosters wellbeing and resilience such that time is spent only on things that are important or necessary leaving time outside of work to allot to self-care.

When to Say No…

Marie Holowaychuk

It can be difficult to determine which activities in our lives deserve our time and attention. To evaluate opportunities and obligations that come your way, consider the following: • Focus on what matters most to you: examine your obligations and priorities before making any new commitments. Ask yourself if the new commitment is important to you. If it’s something you feel strongly about then do it; if not, pass. • Weigh the yes-to-stress ratio: is what you are considering a short- or longterm commitment? Do not say yes if it will mean months of added stress. Instead, look for other ways to contribute. • Take guilt out of the equation: do not agree to a request that you would rather decline out of guilt or obligation. Doing so will inevitably lead to additional stress and resentment.

How to Say No… Saying no is often not as simple as we would like it to be. Here are some simple strategies to help when you need to say no: • Say no: the word "no" is a complete sentence and has power. Avoid using wimpy substitute phrases such as "I'm not sure" or "I don't think I can." These can be interpreted to mean that you might say yes later. • Be brief: state your reason for refusing the request but avoid elaborate justifications or explanations. Your reasons need not be shared and can cause others to question your priorities and choices. • Be honest: do not fabricate reasons to get out of an obligation. The truth is always the best way to turn down a friend, family member, supervisor, or co-worker.

• Be ready to repeat: you might need to refuse a request several times before the other person accepts your response. When that happens, just hit the replay button. Calmly repeat your no, with or without your original rationale. Remember that always saying “yes” takes time away from self-care. This can lead to burnout, which will ultimately affect work efficiency and relationships with co-workers, family, and friends. Recognize that saying no to others allows you to say yes to yourself, thus prioritizing self-care and the opportunity to bring your best qualities to all that you do.

Dr. Marie Holowaychuk is a small animal emergency and critical care specialist and enthusiastic advocate for wellbeing in the veterinary profession.


Summer 2018 • Issue 2 •

Welcome New Members* Kristin Abbott Metrex

Melissa Fire The Velcro Companies

Megan Linton Manheim Medical Supply Inc.

Carla Rodych Canada Medical

Casey Ausherman Vizient

Allison Fox Henry Schein

Khristia Little Vizient, Inc

Nichole Rogers Vizient, Inc.

Jenifer Axline Vizient

Crystal Fullerton Midmark

Chris Logan Midmark

Diana Baker Ventyv

Jona Gallagher Henry Schein Medical

Megan Markey Saalfeld Redistribution Company

Kortnee Barga Midmark

Marieve Gervais BBraun

Monica Menninger Ventyv

Gina Barlage Midmark

Jennifer Hakam Dukal

Carrie Miller TIDI

Meghan Barnhart Cardinal

Amna Handley Georgia-Pacific Professional

Janell Miller Midmark

Casey Beernaert Sempermed

Maria Hanna Quick Medical

Taylor Miranda Dukal

Rebecca Benga Midmark

Ariel Hartman McKesson

Maria Moeller Midmark

Teresa Bergeron NDC, Inc.

Lisa Hembree Concordance Healthcare Solutions

Colleen Moloney Midmark

Brooke Betts Owens & Minor


Nancy Morgan

Melissa Birchall Henry Schein, Inc

Karen Herndon Midmark

Stacy Boone Provista

Lindzi Hoersten Midmark

DawnRenee Noll Smiths Medical

Lisa Boyles SunTech Medical

Karla Holder Gericare Medical Supply

Aimee Ostrowski Coloplast

Kathryn Broussard Georgia-Pacific

Krista Howard McKesson

Pam Park Pocket Nurse

Laura Lynn Browning Dukal

Giana Laconetti Dukal

Lynn Patterson Gericare Medical Supply

Kaitlin Clark Professional Women in Healthcare

Catherine James Owens & Minor

Lorraine Paxson Midmark

Jutta Connolly B. Braun Medical Inc.

Krista Kalweit MERCO Biomedical

Sandy Peacock Brasseler

Elizabeth Coons Midmark

Lorraine Kim Dukal

Tracy Pearson Sempermed USA, Inc.

Haley Dixon Midmark

JoAnne Kimbel Medline

Stephanie Pertile Sempermed

Karin Duprey Metrex, Inc

Laina Latterner McKesson

Monica Puckett Vizient Inc

Kristen Ellis-Legros MedFirst

Michelle Lewis Owens & Minor

Marie Rabin CARA Medical

Emily Williams Cardinal

April Fay Midmark

Lori Likens McKesson Medical-Surgical

Michelle Rhodes Midmark

Kaitlyn Wovrosh Medical Resources

Sarah Mull Stryker Corporation

Andrea Root GOJO Industries Christina Sauer Cardinal Susan Schulz Cardinal Renee Seger Midmark Mary Shallahamer Midmark Preety Sidhu Cardinal Lisa Snyder Ventyv LaSheia Strong Vizient Suzanne Swan NDC, Inc. Pamela Switzer TeamBuilders International Allison Tauman Vizient Judy Thomas SAFE Medical Maria Vanderhorst Midmark Becky Vann Vizient Inc. Sherry Wang Hemosure Inc Laura Weisensell Dukal Lynne Wilhite Metrex

*From February 1, 2018 – July 9, 2018 • Issue 2 • summer 2018 21





Healthcare Solutions Group President

B. Braun Medical, Inc. (Aesculap) Product Manager | Surgical Specialty Products



PWH Chair

PWH Past Chair

Mentoring Committee Chair

DUKAL Corporation Vice President, Marketing & Channel Management

Owens & Minor Operating VP, Service Line Strategy



Brasseler Medical Senior Director, Marketing and Enterprise Sales

Midmark Corporation Media and Communications Manager

PWH Chair Elect


Shippert Medical Technologies President


Corporate Partnership Committee Chair

Director of Sales, National Distribution/Medical


Membership Committee Chair

Summer 2018 • Issue 2 •

Professional Development Committee Chair


Regional Connections Committee Chair Henry Schein Corporate Account Executive


Strategic Oversight Committee Chair Coalition for Independent Care COO


PWH Board Advisor Vizient Senior Vice President, Sourcing Operations


PWH Board Advisor Bovie Medical Vice President of Sales

PWH LEADERSHIP ROSTER STRATEGIC OVERSIGHT COMMITTEE Suzanne Lord, Strategic Oversight Chair Sue Hulsmeyer, Vice Chair Organizational Leadership Development Natalie Martin, Vice Chair Marketing Strategy & Brand Guidelines Amy Swift, Vice Chair Committee Liaison

MEMBERSHIP COMMITTEE Odra Anderson, Membership Committee Chair Ashleigh McLaughlin, Vice Chair Member Engagement


PWH Board Advisor McKesson President, Extended Care Sales


Midmark Corporation Chief Administrative Officer

Shannon Trahan, Vice Chair Market Intelligence Eryn Marx, Vice Chair PR & Marketing

REGIONAL CONNECTIONS COMMITTEE Heather Davis, Regional Connections Committee Chair Geri Lamano, Vice Chair Regional Events Allison Longenhagen, Vice Chair PDC Liason OPEN, Vice Chair PR & Marketing

CORPORATE PARTNERSHIP COMMITTEE Elizabeth Day-Curi, Corporate Partners Committee Chair Jennifer Ramthun, Vice Chair Strategic Partners


PWH Board Advisor CME Chief Strategy Officer

Jennifer O’Reilly, Vice Chair Sales Distribution Laura Reline, Vice Chair Sales Manufacturing Carmel Veron, Vice Chair Sales GPO Suzy Carlino, Vice Chair PR & Marketing


Susan Kaiser, Professional Development Committee Chair

PWH Board Advisor

Enid Oquendo, Vice Chair Content

Midmark Corporation Chair, Board of Directors

Rachel Bailey, Vice Chair Webinars Heather Zehringer, Vice Chair Editor Newsletter

MENTORING COMMITTEE Vicky Lyle, Mentoring Committee Chair


PWH Board Advisor

Susan Hunter-Vinson, Vice Chair Individual Mentoring Jen Nicholson, Vice Chair Group Mentoring Shelley Bache, Vice Chair PR & Marketing • Issue 2 • summer 2018 23


PWH Patrons

Diamond Partners

Emerald Partners

Ruby Partners