Business Matters Spring 2018
18
Annual Member Survey 2018 Thanks you to all Chamber members who completed our Annual survey. We received close to ninety responses and your feedback will help the Chamber team plan for the coming year. 2018
2017
2016
2015
2014
2013
2012
2011
Don’t use / not relev.
Poor
Satisf.
Good
Excell’t
Our events (networking lunches / seminars etc..)
14
0
3
37
30
96%
93%
96%
98%
99%
91%
90%
90%
The ROCCO Awards
28
0
5
19
32
91%
94%
97%
99%
98%
95%
91%
92%
Our Services (HR, Legal, Health, Merchant etc..)
61
0
3
14
6
87%
87%
78%
87%
86%
76%
74%
81%
Export Documentation
65
0
2
4
13
89%
94%
93%
100%
81%
82%
80%
100%
Business Mentoring
46
2
4
16
16
84%
97%
87%
93%
94%
89%
85%
83%
Business Centre / Meeting Rooms
61
0
6
10
7
74%
72%
62%
83%
82%
85%
63%
71%
Business Matters magazine
12
1
6
28
37
90%
93%
93%
96%
97%
86%
84%
87%
eNews (email bulletin)
12
2
8
31
31
86%
89%
86%
90%
93%
85%
87%
84%
Website
13
1
11
32
27
83%
90%
89%
88%
83%
79%
81%
80%
Social media (facebook / twitter / Linkedin etc..)
38
2
7
23
14
80%
80%
92%
94%
96%
83%
84%
75%
iPhone / Android app
68
1
6
7
2
56%
82%
74%
85%
77%
68%
74%
71%
Access to lobbying support
67
1
2
4
10
82%
94%
60%
67%
77%
80%
64%
-
Our connections via SCC / BCC
64
0
4
8
8
80%
86%
75%
79%
88%
89%
68%
-
The Chamber team
3
0
2
26
53
98%
97%
96%
100%
97%
93%
96%
-
% Good / % Good / % Good / % Good / % Good / % Good / % Good / % Good / excell’t excell’t excell’t excell’t excell’t excell’t excell’t excell’t
The Chamber Board
29
0
5
20
30
91%
86%
86%
98%
88%
84%
82%
-
Opportunities to network, learn and promote biz
13
0
11
26
34
85%
85%
85%
91%
87%
85%
83%
-
Our customer service
4
0
5
28
47
94%
97%
96%
97%
97%
88%
92%
91%
Membership price
5
2
18
34
25
75%
77%
70%
83%
83%
75%
77%
71%
Overall how do you rate the Chamber
0
0
5
33
46
94%
96%
94%
98%
99%
86%
91%
85%
85%
89%
85%
91%
85%
84%
81%
83%
Average across all: Response count
2011 = 80 • 2012 = 102 • 2013 = 88 • 2014 = 75 • 2015 = 98 • 2016 = 88 • 2017 = 76 • 2018 = 84
highlighted = highest score
Chamber Charities of the Year 2018
Bob Grant RCC, Geraldine Bisland, Ken Mathie & Shona Crain from Accord Hospice, Tom Johnston RCC
The Chamber recently visited its two main charities of the year to present cheques from monies raised via member donations from Rocco 2017, Christmas Lunch and Annual Golf Day. Our Charities this year are Accord Hospice and Renfrewshire’s Well! Well! Partnership for the Mental Health Arts
Bob Grant RCC, Stephen McClellan CEO RAMH, Tom Johnston RCC
Festival ( Year of Young People 2018). This involves a group of local organisations who are committed to realise the potential of young people. Partners are: RAMH ( Stephen McClellan CEO pictured receiving donation), STAR project, Engage Renfrewshire, Create Paisley and the 2021 team.
Accord is an adult hospice, established in 1982 to provide palliative care for the population of Renfrewshire. Care is provided in their eight bedded inpatient unit and through a variety of community orientated services.