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Covid measures

Best practice

House of Fisher and PREMIER SUITES have chosen Visit England’s Good To Go and AA’s Covid-19 Confident, while PREMIER SUITES also subscribes to ISAAP standards. PREMIER and other providers have clear and strict procedures if staff or guests display symptoms of Covid-19, involving staff training, communication and advice. Working with Cleveland Clinic, Ecolab and Diversey, IHG has developed new cleanliness protocols for the pandemic age. “Our properties are working to best practice Covid-specific training and operating procedures, aligned to regularly monitored advice from global health bodies,” says Managing Director Europe, Karin Sheppard. Mobile check-in/out will become a brand standard in the Americas for IHG early next year and it is now piloting mobile-enabled in-room dining orders, real-time Pay-WithPoints and Guest Requests.

On the back of Synergy's nine-point Synergy Cares programme comes SynergySMART (Simple Mobile Apartment Reporting Technology), an automated platform allowing the group's global inventory to track and record the execution of protocols and track adherence. The platform is mobile responsive and provides local auto-date, time stamp and geolocation, plus integration with supplier partner inspection forms. Kurtis Murphy, Head Partner Account Manager EMEA for SilverDoor, said the

All Cheval employees wear PPE and guests may choose to have their apartment cleaned or do it themselves”

group recognises and welcomes a number of external accreditations currently on the market but formally recommends Common Sense Compliance and Quality in Tourism. “They went beyond just being Covid-19 and hygiene safe and looked into all aspects of compliance and quality assurance, including gas safety, electrical safety and public liability insurance," he says. Gary Hurst, CEO and Founder of MYSA, says Covid hygiene measures are also likely to come under scrutiny as part of the new ISO31030 coming later in 2021. "This will set a new benchmark for traveller health, safety, security and wellbeing and will require many buyers to re-evaluate reassurances from operators on which standards are being met and how," he explains. "The ISO has lots of potential implications both for the serviced accommodation sector and for corporate travel as a whole."

Arlington House Apartments arlingtonhouse.co.uk

+ 44 20 7629 0021

Located in the heart of St. James’s London, with many apartments overlooking the tranquil and leafy St. James’s Park. Location, space and comfort underline what Arlington House can offer. Whether for a few nights or a longer stay this is the ideal location. For best deals book direct or check out our website.

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11/22/19 12:33 PM PM 1/27/21 12:32

Profile for BMI Publishing Ltd

The 2021 Guide to Serviced Apartments  

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