The uncertainty of the current climate means guests now want more reassurance and this has prompted operators to reduce reliance on OTAs”
Keeping it simple
From June to November 2020, Cheval’s average booking lead time fell by 50% to an average of 28 days and reservations made via mobile devices were up by 23% to 32%. “With many agencies and TMCs no longer operating at full capacity, added to a significant drop in demand, competition for business in the marketplace is fierce and Cheval has had to maintain a strict and consistent approach to rate parity and commission levels, particularly as multiple approaches are often made for the same enquiry,” says Cheval Collection CEO George Westwell. National Corporate Housing's bookings tool can be personalised for corporates, with customised reporting and data to help manage travellers and support traveller tracking. The edyn Corporate Travel Portal provides a one-stop shop to book and modify business travel arrangements with live booking, easy modifications and group requests. Frasers is looking at offering pre-check-in confirmations to reduce time spent in reception. SilverDoor’s Orbi now hosts live inventory through integration with seven channel managers, bringing greater distribution capability and making available tens of thousands of apartments worldwide. Also new to Orbi and OrbiRelo are visibility of apartment spend and the creation of bespoke reports from existing and past bookings, quotes and billing. The tools can also highlight preferred properties and locations, spend caps against pre-set nightly rates and allow traveller tracking. “SilverDoor integrations with Conferma Pay and SAP Concur also make booking accommodation and paying online quicker and less timeconsuming to administrate,” says Pauline Houston, Vice President of Business Development.
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