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InnoTrans
Get inspired in Berlin
I
n an innovative new partnership designed to inspire the rail industry, the International Rail Catering Group and Onboard Hospitality will this month (Sept 19) collaborate in Berlin at the first-ever Onboard Hospitality Forum - Rail. Located in the City Cube, within the InnoTrans Expo which is held bi-annually at the Berlin Messe, the Forum will deliver a top line up of experts sharing cutting-edge innovations that enhance the passenger experience. Free to attend, this will be a valuable opportunity to engage with industry leaders in hospitality, wellbeing, catering, technology and design as they work to connect the entire endto-end customer experience.
Presenting the way ahead
Six specially-invited experts from Eurostar, Deutsche Bahn, Rail Gourmet, ECR, Kaelis and LNER will present visionary insights from across the intercity rail spectrum. Delegates will include key members of IRCG who between them manage railway onboard catering, logistics and product services globally with around a â‚Ź2 billion turnover.
IRCG chairman, Roger Williams, says: “Catering and hospitality on trains and in lounges helps rail operators attract millions of passengers who would otherwise travel by road or air. We are proud to bring a highly-respected group of presenters to the Onboard Hospitality Forum so InnoTrans visitors can hear directly from them about innovations and ideas that can positively improve rail customer satisfaction."
Marc Noaro, Chief Customer Officer, Eurostar
Marc has worked with Eurostar since its inception in 1994, and has played a key role in driving customer service standards and strategy for this leading cross-border train operator. Well established as an international cutting edge travel brand, Eurostar connects 10 million customers to London, Paris, Brussels and Amsterdam and onward to over 100 locations. With a unique multi-cultural business, leisure and tourist demographic, Marc will describe how Eurostar nurtures and embraces its diversity and sustainability to ensure a consistently great customer experience across all of its routes, perfect insights for any international travel brand operator.
onboardhospitality.com
InnoTrans preview.indd 58
8/20/18 02:21 PM