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hotel guest experience surveys by BluSky Marketing

www.bluskymarketing.com

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hotel guest experience surveys

Why • Provides a hotel with an opportunity to proactively

secure honest feedback from their valued guests • Discerning guests appreciate the opportunity to express their comments and opinions when appropriate • An issue brought to light and resolved quickly can transform a guest into a lifelong advocate • Sometimes we forget to acknowledge what we do well • We live in a transparent world • Assists hotel management in focusing on the “real” issues • Part of a continuous improvement philosophy which assists

in improving and refining the hotel experience

www.bluskymarketing.com

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hotel guest experience surveys

Online Difference (in comparison to securing feedback via in room paper questionnaires)

• Paperless and environmentally friendly

• No need to utilise in house staff to “key in data” • Instantaneous results allows faster hotel response, if and when required, to secure longer term guest loyalty • Real time results stored within a central repository for anytime and easy access • Sophisticated analysis tool for management to pinpoint the real issues and areas of improvement quickly • Higher response rate

1.

• Opportunity to reinforce “brands” style & tone 2.

• Considered response improves quality of insight provided to hotel 1. 2.

Online Hotel Guest Experience Survey PDA friendly (including iPhones) Guests invited to respond to Hotel Guest Experience Survey 4 or 5 days after their experience

www.bluskymarketing.com

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hotel guest experience surveys

How • BluSky Marketing, working with the hotel, prepares the

appropriate online hotel guest experience survey • The hotel provides unique imagery for their establishment • BluSky Marketing completes survey “build” & refinement • The hotel approves the final version of the hotel guest experience survey prior to going live • BluSky Marketing provides the hotel with the unique survey link for distribution to their valued guests • BluSky Marketing provides login details for the real time online results access

• Prior to going live, BluSky Marketing will also provide training on how to use the real time online results system www.bluskymarketing.com

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hotel guest experience surveys Single Hotel

Hotel Chain/Group

“Off Shelf”

“Bespoke”

“Off Shelf”

“Bespoke”

upto 30

30 plus

upto 30

30 plus

Bespoke/Additional Questions

Real Time Online Results Access

Branded Hotel Design

$1,199

$1,199

$1,199

Multi Language Per

$ 599

$ 599

$ 599

$ 599

“Issue” Auto Prompt

$ 599

Training Support

3. http//:www.guestexperiencesurvey.com/

Annual Benchmarking Report

$3,999

$4,999

$6,999

$8,999

Options Annual Establishment License Fee

1.

Survey Questions Number

Bespoke Survey Design

Year 1 Total Fee

2.

4.

Prices in USD and VAT Exempt

Price

(1. includes initial 1,250 responses, 2. As per hotels existing websites design/look & feel, 3. Available from 1 st June 2011, 4. Hotel Chain/Group upto 10 hotels) Please note: Additional Real Time Online Access Fee $999 per, additional Response Rate Fee per 5,000 $999 per batch & Year 2 + Annual Ongoing Licence Fee $1,599 Payment Terms: 1 month free of charge usage, if not 100% satisfied with Hotel Guest Experience Survey cancellation with no payment to be made. If happy to proceed 50% due 1 month from Hotel Guest Experience Survey launch, and 50%/balance 4 months from survey launch

www.bluskymarketing.com

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hotel guest experience surveys

Pedigree • BluSky Marketing have been undertaking online

surveys since 2004 • BluSky Marketing have secured over 40,000 survey responses across 60 different types of online surveys • BluSky Marketing have undertaken online surveys throughout the world, including online survey translations into Arabic, Chinese, French, German, Italian & Spanish • BluSky Marketing has online survey experience within the hospitality, property, motorsport and finance industries

www.bluskymarketing.com

Global Online Motorsports Survey Distributed to 40,000 Potential Respondents Bespoke Survey Design Example

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hotel guest experience surveys

More Information Click here to view a sample of a contemporary online Hotel Guest Experience Survey. For more information , to organise an online demonstration or meeting, please contact Chris Larsen BluSky Marketing Limited The Old Doctor’s Surgery 4 West End Exton, Oakham Rutland, LE15 8BD United Kingdom T: F: E: W:

+44 (0)1572 420 012 +44 (0)1572 812 705 info@bluskymarketing.com www.bluskymarketing.com

www.bluskymarketing.com

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BluSky Marketing Hotel Guest Experience Surveys USD