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hotel guest experience surveys by BluSky Marketing

www.bluskymarketing.com

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hotel guest experience surveys

Why • Provides a hotel with an opportunity to proactively secure honest feedback from their valued guests • Discerning guests appreciate the opportunity to express their comments and opinions when appropriate • An issue brought to light and resolved quickly can transform a guest into a lifelong advocate • Sometimes we forget to acknowledge what we do well • We live in a transparent world • Assists hotel management in focusing on the “real” issues • Part of a continuous improvement philosophy which assists in improving and refining the hotel experience

www.bluskymarketing.com

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hotel guest experience surveys

Online Difference

(in comparison to securing feedback via in room paper questionnaires)

• Paperless and environmentally friendly • No need to utilise in house staff to “key in data” • Instantaneous results allows faster hotel response, if and when required, to secure longer term guest loyalty • Real time results stored within a central repository for anytime and easy access • Sophisticated analysis tool for management to pinpoint the real issues and areas of improvement quickly 1.

• Higher response rate

• Opportunity to reinforce “brands” style & tone 2.

• Considered response improves quality of insight provided to hotel 1. 2.

Online Hotel Guest Experience Survey PDA friendly (including iPhones) Guests invited to respond to Hotel Guest Experience Survey 4 or 5 days after their experience

www.bluskymarketing.com

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hotel guest experience surveys

How • BluSky Marketing, working with the hotel, prepares the appropriate online hotel guest experience survey • The hotel provides unique imagery for their establishment • BluSky Marketing completes survey “build” & refinement • The hotel approves the final version of the hotel guest experience survey prior to going live • BluSky Marketing provides the hotel with the unique survey link for distribution to their valued guests • BluSky Marketing provides login details for the real time online results access • Prior to going live, BluSky Marketing will also provide training on how to use the real time online results system

www.bluskymarketing.com

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hotel guest experience surveys

Pedigree • BluSky Marketing have been undertaking online surveys since 2004 • BluSky Marketing have secured over 40,000 survey responses across 60 different types of online surveys • BluSky Marketing have undertaken online surveys throughout the world, including online survey translations into Arabic, Chinese, French, German, Italian & Spanish • BluSky Marketing has online survey experience within the hospitality, property, motorsport and finance industries

www.bluskymarketing.com

Global Online Motorsports Survey Distributed to 40,000 Potential Respondents Bespoke Survey Design Example

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hotel guest experience surveys

More Information Click here to view a sample of a contemporary online Hotel Guest Experience Survey. For more information , to organise an online demonstration or meeting, please contact Chris Larsen BluSky Marketing Limited The Old Doctor’s Surgery 4 West End Exton, Oakham Rutland, LE15 8BD United Kingdom T: F: E: W:

+44 (0)1572 420 012 +44 (0)1572 812 705 info@bluskymarketing.com www.bluskymarketing.com

www.bluskymarketing.com

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BluSky Marketing Hotel Guest Experience Surveys Introduction  

Hotel Guest Experience Surveys, by BluSky Marketing, are online surveys distributed to hotel guests (on behalf of the hotel and hotel brande...