Issuu on Google+

MGT 312 Final Guide 1 Click Here to Buy the Tutorial For more course tutorials visit 1 The interdisciplinary field dedicated to understanding and managing people at work is called: Management dynamics Management theory Organizational dynamics Organizational behavior 2 The distinction between flexible and fixed individual differences: Is that managers have little or no impact on flexible differences Is that managers should hire people based on their attitudes and emotions Is that managers have little or no impact on fixed differences Has no practical value for managers 3 Regarding using personality testing as part of the hiring process, experts have concluded that: The typical personality test is not a valid predictor of job performance Only the Big Five should be used as predictors of job performance The effects of personality on job performance are so large it cannot be ignored by managers There are many valid instruments available to managers to test for personality types 4 In Ajzen’s theory of planned behavior, ___________ is (are) the key link between _________. Intentions; attidtudes and planned behavior Norms; intentions and planned behavior Intentions; norms and attitudes Attitudes; intentions and planned behavior 5 According to the Ajzen model, the strongest predictor of an employee’s behavior is (are): The employee's intentions The employee's attitudes Social norms The employee's values 6 The steps in the process of stereotype formation and maintenance in order are: Expectations, categorization, inferences, maintenance. Categorization, inferences, expectations, maintenance. Inferences, categorization, expectations, maintenance. Categorization, expectations, inferences, maintenance.

7 Janelle, one of Abdul’s employees, has performed poorly on many aspects of her job since she w as hired four months ago. This is likely to be attributed to: External causes Fundamental bias Internal causes Self-serving bias 8 The potential to understand and regulate oneself is known as: Naturalist intelligence Intrapersonal intelligence Kinesthetic intelligence Interpersonal intelligence 9 Self-enhancement and self-transcendence are: Personal attitudes Endpoints of one of the dimensions of values Workplace attitudes Cognitions 10 Organizations with adhocracy cultures are described as: Externally focused and valuing stability and control Internally focused and valuing stability and control Externally focused and valuing flexibility Internally focused and valuing flexibility 11 Which of the following is the least fixed of a person’s individual differences? Cognitive abilities Attitudes Emotions Intelligence 12 Camilla, a manager, notes that while Wilhelm’s written reports are very thorough and accurate, h is oral presentations are not effective. Camilla is looking at: Explicit factors Implicit factors Distinctiveness Consistency 13 Stimulation is in the ____________ part of Schwartz’s model. Conservation Openness to change Self-enhancement Self-transcendence 14 The contingency approach suggests that:

A manager needs to learn a set of hard-and-fast rules. There is one best way to manage. OB theories apply to all situations. The best answer depends on the situation. 15 Research shows that, in general: Social capital increases group conflict. Social capital decreases work group integration. Social capital decreases organizational performance. Social capital can improve operations. 16 The corporate staff in the accounting department at ABC Corporation went on 12hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _________ change. Product Radically innovative Adaptive Innovative 17 The extent to which an individual identifies with an organization and commits to its goals is calle d: Organizational satisfaction Organizational commitment Job involvement Perceived organizational support 18 Joyce finds that the members of the project team to which she has been assigned in her managem ent class are all athletes on the college’s football and basketball teams. She immediately consider s dropping the class because she thinks her experience with that team will be negative. Joyce is li kely to be reacting to a: Self-serving bias Semantic memory Negativity bias Stereotype 19 The productive potential of an individual’s knowledge, skills, and experiences is known as: Soft skills Ethical capital Human capital Social capital 20 Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes: High self-direction High security High influence over others

High social value 21 When something is _______, it stands out from its context. Semantic Salient A schema Stereotypical 22 A person can build his/her social capital by: Being trained in new skills Shadowing a higher-level manager Getting a mentor Learning a new language 23 Performance on tests like the Scholastic Aptitude Test and the Graduate Management Admission s Test is likely to be most closely related to: Logical-mathematical intelligence Interpersonal intelligence Intrapersonal intelligence Naturalist intelligence 24.Acme Movers is a company that ships goods and cargo to all locations in the United States. T he employees understand that the company's primary vision of timeliness, efficiency and lowcost services is important to maintain the competitive edge over other movers in the business. Th ey constantly work to ensure that all deliveries reach their destinations on schedule, and the com pany, in turn, rewards the employees with performancebased awards and profit sharing. Which function of organizational culture is exemplified here? Facilitating collective commitment Giving members an organizational identity Promoting social system stability Shaping behavior by helping members make sense of their surroundings 25 The process that enables us to interpret and understand our surroundings is called: Stereotyping Perception Selection Suppression 26 Sustainable businesses tend to be run by CEOs who are: Intelligent Controlling Target-driven People-centered 27 ___________ is associated with success for managers and salespeople. Introversion Emotional stability

Agreeableness Extraversion 28.Keyshawn is a player on a professional football team. Because of this, his play every week is scrutinized by fans and media, as well as his own coaches. Sometimes, their comments are very negative and even personal. Keyshawn will handle this better if he has a high level of _________ intelligence. Bodily-kinesthetic Intrapersonal Spatial Interpersonal 29 The two dimensions of the competing values framework are: Internal-external and group-individual Internal-external and anticipatory-retrospective Group-individual and stable-flexible Internal-external and stable-flexible 30 Which of the following mechanisms for changing organizational culture addresses all three level s of culture? Deliberate role modeling, training, and coaching Workflow and organizational structure Rites and rituals Organizational goals

Mgt 312 final guide 1