Do you know what your customers are saying about you? As a business owner one of your priorities is getting and keeping loyal customers, but do you know how to do that effectively? In this ever-changing global economy where customers can get whatever they want in dozens of ways, what will make them choose your business, and keep them coming back? In this eBook you'll learn how to get to the heart of your customers' needs and how to anticipate and meet those needs, along with strategies to keep them coming back time and again. You'll find some exceptional customers service stories that brought about great results, and some useful tools to help you get to know your customers' needs and respond to them. You'll also learn how to pass your own customer service values and ideals on to your staff, so your customers get the same great service every time. Customers are the key to business success. Make sure you are looking after yours.