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The

a publication of the Bloomingdale Park District

NEWS

Summer 2013 As the weather becomes nicer, consider the Bloomingdale Park District as your number No. 1 antidote for “cabin fever.” Throughout this issue you will find activities, programs and events that are absolutely free and perfect for getting out and renewing those forgotten New Year’s resolutions. Every month you can find something for you, your spouse, your children and the whole family. From taking a free Tai Chi class on April 24 to attending National Night Out on August 6, every week offers activities to keep you moving.

Buzz Puccio

The Oasis Water Park opens June 1. In addition to the usual amenities, this summer’s Opening Day also offers games, contests, giveaways and entertainment. Though admission is not free on Opening Day or any other day this summer, the water park offers several discount days and numerous special events and giveaways easily worth the inexpensive cost of admission. (Save big money by purchasing a pool pass!). Summer also brings our Summer Concert Series Tuesday nights at Old Town Park. The series is a joint effort of the Park District and the Village of Bloomingdale and has been a huge success since its inception. Come early, bring lawn chairs, a picnic dinner and refreshments, and we provide the entertainment. Yes, summer brings a myriad of choices to occupy your time. Let the Bloomingdale Park District help you fill your days and nights at very little, or no cost. On the following page, our emphasis on customer service is detailed. Along those lines, we always welcome any comments you have to offer on our facilities and programs. Recently, I discovered there is some confusion in the community regarding the facilities the Park District operates versus those operated by other agencies. Facilities operated by the Bloomingdale Park District include: • Johnston Recreation Center • The Oasis Water Park • Bloomingdale Park District Museum • 13 park sites totaling 160 acres The Park District does not own and operate Bloomingdale Golf Club nor the open land adjacent to Indian Lakes Resort/Blackhawk Trace Golf Club. They are owned and operated by the Village of Bloomingdale. If you have any questions about the Park District, please call us at (630) 529-3650 or visit us online at www.bloomingdaleparks.org. Have a great summer and I hope to see you in the parks! Sincerely, Sebastian “Buzz” Puccio President Bloomingdale Park District Board of Commissioners

The Board of Commissioners meets at 7 p.m. on the first and third Monday of each month. The public is invited to attend. Minutes and agendas are available online at www.bloomingdaleparks.org. Board of Commissioners Buzz Puccio ..........................................................President Karen Johns..................................................Vice President Mike Vogl .............................................................Treasurer Andre Burke ................................................ Commissioner Michael Childress ........................................ Commissioner

Mission Statement The Mission of the Bloomingdale Park District is to efficiently and economically provide recreation programs, facilities and open spaces designed to provide enjoyable leisure time experiences that benefit the community. 58


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Where the customer is No. 1 “Where Recreation Revolves Around You!” is the official slogan of the Bloomingdale Park District. And central to that slogan is the customer. How the Park District interacts with each and every guest immensely impacts our business. When patrons are pleased with their experience, they’ll visit the Park District again, become loyal, spread the good word and keep the District on track with providing service that meets and exceeds expectations.

Customer Service Policies Customer service at the Park District begins with every full-time, parttime and/or seasonal worker attending the employee introduction program, Park Works U. In addition to welcoming workers and providing an overview, Park Works U familiarizes staff with important policies and procedures and shares the customer service policy. It also introduces workers to Character Counts!, the nation’s most widely-used character development framework. It is based on shared beliefs and consensus values called the Six Pillars of Character: Trustworthiness, Respect, Responsibility, Fairness, Caring and Citizenship.

Rewarding Outstanding Service Staff is the key to providing courteous service. Employees who regularly practice exceptional customer service are rewarded via the District’s High Five program. When an employee observes a co-worker doing something exceptional on the job, he/she can fill out a High Five card indicating who they observed and what they were doing. Prizes are then awarded monthly, not only to the employee exhibiting outstanding service, but also to the person nominating for recognizing such service. Additionally, winners and nominations are displayed inside the Johnston Recreation Center for all to see. Another Park District program that recognizes employees who’ve gone the extra mile or made additional efforts to provide great customer service and/or sacrifice is the M&M Awards. M&M stands for meaningful and memorable. These awards are presented by department heads and the executive director. They are meant to reward creativity, dedication, innovation and/or all-around enthusiasm at the Park District.

Customer Service Task Force A fairly recent development at the BPD is the creation of the Customer Service Task Force (CSTF), which is committed to continually evaluating patrons’ experiences. Comprised of full-time staff, the CSTF also reaches out to the community via local health fairs, business expos, special events, etc. You might see CSTF representatives greeting day campers and their parents on the first day of camp, promoting the latest program or event at Stratford Square Mall, or simply asking patrons about their customer experience.

Rewarding Customers Lastly, and most importantly, the Park District rewards its customers. The aptly-named RecRewards program earns participants point while they play. The more they play, the more they earn. Participants earn one point for every dollar spent. Points do not expire and accrual of points is continuous. In addition to RecRewards, the District also offers a senior discount, early registration bonuses and double RecRewards points for certain programs. The Park District continually seeks ways to improve the customer experience. Have an idea? Drop us a note at staff1@ bloomingdaleparks.org, call us at (630) 529-3650 or simply stop by and see us at the Johnston Recreation Center.

Fish Release April 13, 9AM @ Lakeview Park, Bloomingdale and Turner Park, Roselle

Platinum Sponsor

Presented by

Bloomingdale-Roselle Rotary 59


The Park Bench News continued At Ducat Chiropractic & Sports Medicine, we are true partners in our patients’ healthcare. Since 2008, we have been guiding men and women in the Western Suburbs to meet their goals, test their capabilities and live their commitment to feeling good through chiropractic, sports medicine, rehabilitation, acupuncture and massage therapy. Ducat Chiropractic & Sports Medicine 125 S. Bloomingdale Rd, Suite #11 Bloomingdale, IL 60108 224-653-8094 • www.ducatchiropractic.com

As evidence-based practitioners, we are dedicated to a patient-centered approach that takes into account the best available evidence in order to achieve the best outcomes for a variety of muscle, joint and nerve injuries of the head, spine, shoulders, knees and extremities. When looking at the patient as an individual within a clinical situation, we combine the more “traditional” knowledge of our healthcare education and experience with cutting-edge data and research. Led by Dr. Erin E. Ducat, a Board-Certified Chiropractic Sports Physician, our team includes exercise therapists, massage therapists, other healthcare professionals and patient-focused administrators. We’re the official wellness/sports injury specialist for the Bloomingdale Park District and work with several athletic organizations including DuPage Track Club, Lancer FC and Bloomingdale Walk to Run. Our practice is in-network with most insurance plans including Blue Cross & Blue Shield, Cigna, Aetna and Medicare.

Dr. Erin Ducat is a Board-Certified Chiropractic Sports Physician practicing in Bloomingdale. She is the sports injury/wellness specialist for the Bloomingdale Park District and treats a variety of patients including youth/high school athletes, endurance runners and those who are new to fitness. If you have a fitness or sports injury question, you may contact her at drerin@ ducatchiropractic.com or log onto www.ducatchiropractic.com

In the winter of 2012, we expanded our practice to a new 2,500, square-foot location on Bloomingdale Road with fully electronic health records; spacious physical therapy area; exclusive relaxation suite for massage and acupuncture; and private examining rooms to address our patients’ needs in an efficient and comfortable environment. by Dr. Erin E. Ducat DC, CSCS, CKTP, CCSP

Corporate Partners/Sponsors

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MOST VALUABLE VOLUNTEER NIGHT 2012 Most Valuable Volunteer Winners Not pictured is BAC Most Valuable Volunteer Andy Baker.

Chip Pendowski Barracudas

Suzanne Cruz Beamers

Bob Rawski BBSA

Kelly Hock BSO

Agatha Bartosik YBA

Sandy Guido Barracudas

August 6, 7-9PM @ Circle Park Most Valuable Volunteer Night honors Bloomingdale’s outstanding volunteers from the community’s youth athletic organizations. It is held annually in conjunction with National Night Out. In addition to the free food and drink, Most Valuable Volunteer Night also offers raffles and performances by the winners of Bloomingdale’s Got Talent.

Parks Foundation Board of Directors • Frank Saverino, Jr. – Chair • Jerry Marshall – Treasurer • Josh Hendricks – Secretary • Gerace Olson • Rick Tayfel • Erin Ducat • Ann Nebel • Michael Hovde, Jr. • Joe Scudiero • Carrie Fullerton – Ex-Officio BPD Executive Director 61


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Oct. 6, 2013 @ 9AM

Support local parks and recreation at the Second Annual Bloomingdale Parks Foundation Sunrise Shuffle 5K, sponsored by Sunrise Chevrolet! The fan-friendly course is United States Track & Field certified and wraps around scenic Stratford Square Mall. The race begins and ends at Ballydoyle Irish Pub, where runners are treated to a complimentary buffet and discounted drinks following the race!

The race also features:

• Racing bib with chip timer (NO tying chips into shoes or tearing off bibs at finish line). • Digital clocks at Miles 1 & 2. • Wide course to accommodate a large race (no shoulder-toshoulder bumping or getting tripped up!) • Goodie bag for all participants. • Moisture-wicking T-shirt. • Awards for top three finishers in each age category for men and women. • Special prizes for top three overall finishers for men and women. • Plenty of parking! • Restrooms located inside Stratford Square Mall. • Proceeds from the run benefit the Bloomingdale Parks Foundation. • Sign up online at www.signmeup.com.

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2013 Summer Park Bench News