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Blackmores


Blackmores is a leading provider of consultancy services specialising in the implementation and development of bespoke management systems to assist your organisation to go above and beyond International (ISO) and British (BS) Standards. Our approach is to get deep inside our clients’ businesses and the industries they work in. It’s this depth that gives us an extra edge in tailoring the most cost effective solutions for you, and help you stand out from the crowd.

Passionate about improving our clients’ performance, we can help make the transition to successful certification, painless, cost effective and timely.


Contents Transform Your Business

Page 2

Who We Are / Why Choose Blackmores

Page 3

Services Implementation

Page 4

Integrated Management Systems

Page 5

Q-Care

Page 6

Training

Page 7

Quality Management Quality (ISO 9001)

Page 8

Complaints Management (ISO 10002)

Page 9

Lexcel (Law profession quality standard)

Page 10

Risk Management Business Continuity (ISO 22301)

Page 12

Information Security (ISO 27001)

Page 14

Health and Safety (BS OHSAS 18001)

Page 16

Environmental Management Environmental Management - A Phased approach (BS 8555)

Page 17

Environment Management (ISO 14001)

Page 18

Carbon Footprint Verification

Page 20

Social Accountability (SA 8000)

Page 22

Sustainable Event Management (ISO 20121)

Page 23

Sectors

Page 24


Transform your business

T ransform your business with a quality management system from Blackmores Having a quality management system shows a commitment to excellence and communicates credibility and confidence to your customers, suppliers, stakeholders and employees. Increasingly, both private and public sector clients expect their suppliers to have a formal quality management certification such as ISO 9001 and you could be missing opportunities to tender for their business. We can help you make the transition to successful certification painless, cost effective and timely. A management system helps your organisation to achieve these goals through a number of strategies, including process optimisation, management focus and disciplined management thinking. Businesses operating in the 21st century face many significant challenges, including:

Profitability Competitiveness Globalisation Speed of change Risk Technology

Balancing these and other business requirements can be a difficult and daunting process. That's where management systems can help, by unlocking the potential in your organisation by implementing a quality management system you can:

Create competitive advantage through improved performance with quality standards ISO 9001, ISO 10002 to improve customer satisfaction, and Lexcel (the Law Society’s practice management quality mark) Create value through sustainable business practices with environmental standards like ISO 14001 Environment, BS 8555 STEMS, SA 8000 Social Accountability and GHGEV (Greenhouse Gas Emissions Verification)

Minimise disruption through effective risk management with standards like ISO 22301 Business Continuity, ISO/IEC 27001 Information Security and BS OHSAS 18001 Occupational Health and Safety

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Who we are

We’re not just experts on the most widely recognised standards in the world, we’re commercially-minded, have an entrepreneurial spirit and are results driven. Most importantly, we listen to your needs and your clients’ needs which enables us to deliver an outstanding service which will add value to your organisation and delight your clients. Our relationships with our clients are characterised by collaboration and flexibility. This approach produces more effective, value added and sustainable results. At Blackmores our commitment to exceeding clients’ expectations is founded on: -

Flexibility Quality Innovation Adding value Integrity Delivery

Blackmores stand out from the crowd by combining a passion for improving our clients’ performance, whilst delivering sustainable solutions.

Why choose Blackmores? Having an certified management system shows a commitment to quality and will communicate credibility and confidence to your customers, suppliers, stakeholders and employees. At Blackmores we make the transition to successful certification painless, cost effective and timely.

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Blackmores

Who we are

Blackmores is a leading consultancy that implements management systems to international (ISO) and British Standards (BS) in the fields of quality, environment and risk management.


Services

Services

I mplementation The confidence of our approach and the commercial edge to our implementation projects provide a unique and compelling service. Why not take advantage of our ability to integrate management systems, and take the best aspects from a portfolio of quality standards? You may require a business management system that incorporates Quality, Environment, Business Continuity and Health & Safety. We can help you develop a bespoke Business Management System, to support your business strategy and meet your clients’ requirements. Increasingly, both private and public sector clients expect their suppliers to have a management system certified to a high standard. We implement user-friendly bespoke business management systems to the following standards:-

Quality ISO 9001 (Quality) Lexcel (The Law Society’s quality standard) ISO 10002 (Customer Satisfaction, Complaints Management)

E nvironment ISO 14001 (Environment) BS 8555 (Environment – phased implementation)

ISO 20121 (Sustainability standard for event management) SA 8000 Social Accountability GHGEV - Greenhouse Gas Emission Verification CFV - Carbon Footprint Verification

Risk Management BS OHSAS 18001 – Occupational Health and Safety

ISO 22301 – Business Continuity ISO 27001 – Information Security Management

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Integrated Management Systems

An Integrated Management System is the most logical and cost effective choice for bringing together more than one type of management system, for example an environmental management system (ISO 14001) together with a quality management system (ISO 9001) into a complete holistic business management system. At Blackmores we can help you to 'cherry pick' quality standards and integrate them seamlessly, adding value to your company and your service/product offering.

Services

W hat is an Integrated Management System?

Increasingly, customers, regulatory authorities and the community are requiring organisations to demonstrate improved environmental performance, provide a safe and healthy working environment, quality products and service and, where appropriate, information security. An integrated management system allows organisations to manage their business more effectively and assist them to comply with the necessary statutory, regulatory and contractual requirements. The approach taken is a holistic one, exploiting the fact that the main standards share many common elements. An integrated management system embraces these requirements giving rise to a single focused structure. An integrated management system will avoid unnecessary duplication and effort. This leads to savings in time, cost and resources.

W ho is it relevant to? Integrated management systems are relevant to any organisation wishing to have consistent and auditable arrangements for quality, environment, health and safety and information security. It is particularly relevant to organisations that are subject to increasing surveillance by regulatory authorities, stakeholders or communities.

W hat are the benefits? Benefits accruing through integrating management systems: •

Improved business focus

A holistic approach to managing business risks

Less conflict between systems

Reduced duplication and bureaucracy

More effective and efficient audits

Less time and money spent on systems maintenance, assessment and ongoing audits

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Q-Care

Services

Q-Care gives you access to a quality manager, whenever you need one Q-Care is a scheme where we take care of all your ISO management system requirements. It allows companies to reap the benefits of a dedicated professional in either quality, environment, security, Business Continuity or Health and Safety on a time-shared basis, to compliment your existing management team, without the cost of employing a full-time Manager to manage your ISO certified system. This is a popular option for companies wishing to outsource quality control to keep overheads low, yet achieve optimum levels of excellence within the organisation. Depending on your requirements, your Q-Care consultant could attend ½ a day or a full day on a monthly, quarterly or bi-annual basis. The ability to respond and adapt to the marketplace will, more than ever before, differentiate successful organisations from those struggling to survive. In order to maintain and improve your reputation and success, continually reviewing your business processes will determine any areas for improvement and to help you keep ahead of your competitors.

What task does the Q-Care scheme cover? The Q-Care scheme is extremely flexible and is tailored to your specific business needs, taking into consideration the size of the organisation and the resources currently available. These are examples of the services your dedicated Q-Care Manager could offer: Maintenance of your Quality / Environment / Risk / Integrated Management System; Business Manual, processes, procedures and records. Conduct internal audits and supplier audits; Initiate corrective and preventive action. Report on key performance indicators and service improvement. Liaise with statutory and regulatory bodies, customers and suppliers. Carbon verification, Environmental supply chain management. Liaise with your assessment body and provide ISO surveillance visit support. Monitor and report on employee performance and service level agreements. Carry out Business Continuity testing and monitoring. Develop your system to incorporate elements of other ISO standards i.e. Information Security. Chair management review meetings. Operate a client satisfaction programme. Provide impartial professional advice on business improvement.

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Training

Your employees ‘buy-in’ and understanding of the relevant processes is fundamental to the smooth implementation of a new business management system. Blackmores provide training on business management systems and quality control to all levels of your company. A bespoke training programme can be created to support you embed your new management system within your organisation. We offer both bespoke and structured courses, either in-house or off-site.

Courses available include:-

Services

T raining

ISO 9001-Quality Standard • How to add value to your business through implementing a business management system compliant to ISO 9001 •

ISO 9001 Internal Auditor

ISO 14001-Environmental Standard • How to reduce your organisation’s environmental impact through implementing ISO 14001 •

ISO 14001 Internal Auditor

Risk Management • How to identify and control risk to your business – includes a summary of Health & Safety, Business Continuity and Information Security Business Continuity • How to plan, monitor and exercise your Business Continuity Management System BS OHSAS 18001-Health and Safety • How to implement OHSAS 18001 •

OHSAS 18001 Health and Safety Internal Auditor

ISO 27001-Information Security • How to implement ISO 27001 •

ISO 27001 Internal Auditor

ISO 20121-Sustainable Events Management • How to implement ISO 20121 •

ISO 20121 Internal Auditor

Lexcel-Law Profession Quality Standard • How to implement Lexcel •

How to maintain Lexcel

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ISO 9001

I SO 9001 Quality Standard Increasingly, both private and public sector clients expect their suppliers to have a formal Quality Management certification such as ISO 9001 and you could be missing opportunities to tender for their business.

Quality Management

Every organisation would like to improve the way it operates, whether that means increasing market share, driving down costs, managing risk more effectively or improving customer satisfaction. A quality management system gives you the framework you need to monitor and improve performance in any area you choose. Having a quality management system shows a commitment to quality and will communicate credibility and confidence to your customers, suppliers, stakeholders and employees.

Benefits to your company include: Improved performance An increase in bottom line profit Reduced costs due to less wastage Improved operating efficiency, resulting in fewer mistakes Improved competitiveness Simplified and effective documentation Improved sales and marketing opportunities Improved communication and morale company-wide The acquisition of a symbol representing the internationally recognised quality standard ISO 9001

Benefits to your client include: Adds value to products and services Assurance of quality of product and service to the customer Commitment to continually improving products/services Increases perception of your company’s culture and image

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ISO 10002

Customer Satisfaction, Complaints “A complaint is an expression of dissatisfaction made to an organisation, related to its products, or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected."

Definition from ISO 10002

In today’s competitive environment, product and service innovations are re-defining accepted levels of performance.

A good Complaints Management System is one of the crucial requirements for successful businesses when managing customers’ needs and protecting their brand. The Customer Satisfaction standard, ISO 10002 – the guideline standard for implementing a complaints management system – helps organisations to identify, manage and understand how successfully they deal with their customers' complaints. The standard specifies the key requirements for handling customer complaints successfully and includes complaints management controls to help you address customer dissatisfaction within your business. ISO 10002 is relevant to virtually any organisation that wishes to exceed customer expectations, whether they’re in the private, public or voluntary sectors. ISO 10002 is complimentary to ISO 9001, can be seamlessly integrated into a Quality Management System.

Benefits to your practice include: Customer retention Brand reputation Operational efficiency Improved internal communications and relations Flexibility Continual improvement

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Quality Management

Research has shown it costs an organisation at least four times as much to recruit a new customer as to maintain an existing one. Organisations that regularly lose customers struggle to repair their damaged reputations.


Lexcel

professionalism and reduce risk within your practice through Lexcel, I mprove the Law Profession’s quality standard The legal profession is constantly evolving and changing, therefore keeping ahead and ensuring you continue to hold your clients’ confidence is crucial.

Quality Management

W hat is Lexcel? Lexcel is the formal mark of sound practice management in the legal profession, demonstrating that your organisation meets all the mandatory aspects of the Law Society’s Practice Management Standards. Written specifically for the legal profession it is applicable to any size and type of law firm, from a sole practitioner, to a large multi-sited city firm, to an in-house legal department. Lexcel covers the eight areas of practice management: •

Structure and Policies Strategy, the Provision of Services and Marketing Financial Management Facilities and IT People Management Supervision and Operational Risk Management Client Care File and Case Management

The Lexcel Standard has gained acceptance as a valuable aid to good business practice and improved customer satisfaction.

W hat are the benefits? In times of increased competition and demand from clients for good value and a quality service, Lexcel can provide a competitive advantage and peace of mind for clients. Research has shown that failures in administration and service delivery, rather than a lack of legal knowledge tend to lead to most complaints and claims against solicitors. This - coupled with the increasing pressures to meet and comply with certain legislative provisions - means Lexcel will provide you with a framework to take preventative action and put systems and procedures in place which will help you to minimise mistakes and meet those legislative requirements.

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Lexcel

Benefits that could be achieved by working with Lexcel include:

Minimise mistakes

Effective risk management

Improved client care leading to increased client retention

Assist with compliance against the proposed new practice management rules

Reduced premiums on your professional indemnity insurance

Provides a competitive advantage and improved marketability

Management efficiency, excellence will become standard

Assistance with Best Value compliance for local authorities

The Lexcel quality mark unequivocally demonstrates that service levels are high and clients can expect to be very satisfied. Lexcel helps attract high calibre employees who will enhance the practice's reputation and earning power. If you are an organisation working within the legal profession, external recognition to the Law Society’s Lexcel quality mark is a valuable indicator of your commitment to providing a quality customer service.

L excel Implementation

Quality Management

Increased profitability

It is essential that this ‘Best Practice’ standard has effective processes to support it. This is where Blackmores can help you. We are experts on quality standards within the Law profession. With our dedicated team of professional consultants we can identify, develop, document and add value to your core process. It is essential that these core process and practices are firmly embedded within your law firm to improve efficiency, reduce risk and delight your clients. Therefore we can assist you to develop clear, user-friendly processes that will help you to achieve Lexcel accreditation.

H ow does Lexcel compare with other standards? Lexcel overlaps with other management quality standards, such as ISO 9001, the Legal Services Commission's Specialist Quality Mark and Investors in People (IIP). If you already have one of these, you will get exemptions for your Lexcel assessment, and Blackmores can help you to seamlessly integrate the systems to avoid duplication and unnecessary paperwork. Practices can undergo simultaneous assessment for IIP and ISO during the Lexcel process.

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ISO 22301 ISO 22301 Business Continuity Management

Business Continuity Planning is the management process that provides a framework to ensure the resilience of your business to any eventuality and the ability to recover from any disruptions. Business Continuity Planning helps ensure continuity of service to your key customers and the protection of your reputation and brand. Business Continuity provides a basis for planning to ensure your long-term survivability following a disruptive event. The plans need to be clear, concise and tailored to the needs of the business. Business Continuity should become part of the way you perform business. It is better to plan for incidents which may affect your business, rather than having to "catch up" when a problem occurs. Business Continuity Management therefore, is a comprehensive process to ensure the continuation and improvement of business in the face of whatever challenges your firm may face and needs to be considered not only by large businesses but smaller businesses too. There are many risks that may threaten your organisation by disrupting your business processes. These risks include traditional emergencies like fires, floods, earthquakes and tornados as well as risks from physical and cyber terrorism, cyber crime, computer and telecommunications failures, theft, employee sabotage, and labour strife. Any one of these can be very disruptive for your business.

Risk Management

What are the benefits? Business Continuity minimises disruptions and financial loss during even minor events. This means increased reliability and productivity for your company, thus delivering competitive advantage and increased market share. Third party accreditation demonstrates to stakeholders the enhanced capability to handle disruption and protect brand reputation. Business Continuity Management is a tool used to identify the threats to your company’s key products, services and assets. By assessing the potential impact this could have on your organisation, you can then plan and exercise controls to minimise the threats and aid prompt resumption of service. This will not only assist reduction in insurance costs, but will also help to protect market share, reputation and brand. Companies that don't have good business continuity plans often fail to survive a business disruption. Good continuity planning can make the difference and in the long run make companies more profitable.

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ISO 22301 What is ISO 22301? ISO 22301 is a standard which identifies the process, principles and terminology of business continuity planning, providing a basis for understanding, developing and implementing Business Continuity Management (BCM) within an organisation to provide confidence in business-to-business and business-to-customer dealings.

The British Standard sets out six elements to the Business Continuity Management process: Business Continuity Management - Enables the business continuity capability to be both established (if necessary) and maintained in a manner appropriate to the size and complexity of the organisation. Understanding the organisation - The activities associated with "Understanding the organisation" provide information that enables prioritisation of an organisation's products and services, identification of critical supporting activities and the resources that are required to deliver them. Determining business continuity strategies - This allows an appropriate response to be chosen for each product or service, such that the organisation can continue to deliver those products and services at the time of disruption. Developing and implementing a BCM response - This involves developing incident management, business continuity and business recovery plans that detail the steps to be taken during and after an incident to maintain or restore operations.

Embedding BCM in the organisation's culture - This enables BCM to become part of the organisation's core values and instills confidence in all stakeholders in the ability of the organisation to cope with disruptions.

Is Business Continuity Management workable? Plans cannot be considered reliable until they are tested and have been proved to be workable. This should involve validating plans, rehearsing with key staff and testing systems which are relied upon to deliver resilience. Not only should plans be put in place, but they should be reviewed regularly and kept up to date. Particular attention may need to be paid to changes to staff and the organisational structure, changes in the organisation’s functions or services, details of suppliers and alterations in the organisation’s strategic objectives.

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Risk Management

BCM exercising, maintaining and reviewing BCM arrangements - This leads to the organisation being able to demonstrate the extent to which its strategies and plans are complete, current and accurate and identify opportunities for improvement.


ISO 27001

I SO 27001 Information Security

Information Security affects the very core of a business. Customer records, financial information and intellectual property must be protected from loss, theft and damage. ISO 27001 provides the controls and processes your business needs. Adopted by thousands of organisations across the world, ISO 27001 is an auditable standard. As well as delivering security improvements, auditing your processes has additional and valuable benefits: Credibility, trust and confidence - your customers can feel confident of your commitment to keeping their information safe. Cost Savings - the cost of a single information security breach can be significant. Registration reduces the risk of such cost being incurred and this is important to stakeholders and other investors in your business.

Compliance - registration helps to show the authorities that you comply with the relevant laws and regulations.

Risk Management

Commitment - registration helps to ensure and demonstrate commitment at all levels of the organisation.

Who is it relevant to? The framework and processes deployed can be tuned to reflect different business needs. The value of information is different for every company large or small. The loss of a single piece of information could be insignificant or catastrophic, it is only by defining the true value of any potential loss and the value of access, that a balance can be struck. Controls and processes can be defined that mitigate any threat yet ensuring access is available and controlled to those who need it. Large organisations such as banks and telecommunication companies will often hold detailed information on millions of customers, individuals or businesses. Keeping that information both secure from theft but accessible for day to day use are conflicting requirements. A smaller organisation may value a single customer record very highly. The issue of information security sees all organisations of all sizes and from all sectors with an identical problem – their inherent vulnerability. ISO 27001 can be adopted by any organisation wishing to implement a formal procedure, which will help improve your physical and environmental security, delivering cost savings through a commitment to keeping your information safe and your customers confident of this fact. The standard is currently being driven typically by two areas of business - the public sector and the financial sector. Both are naturally concerned for the security of their information which may be held by their suppliers and partners.

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ISO 27001

Asummary of ISO 27001 Put simply it’s the most widely adopted security standard in the world. ISO 27001 covers known security issues, containing many well considered control requirements and steers companies along a quantifiable path of assessments and improvements. Compliance shows that information security is being taken seriously and that effective steps are in place. All organisations need to keep information safe and secure, some more than others. Comprehensive Information Security policies within organisations allow rules and procedures to be developed, safeguarding information such as corporate information and customer information. An Information Security Management System (ISMS) is a systematic approach to managing sensitive company information, ensuring it remains both secure and available. It encompasses people, processes and IT systems. ISO 27001 is a standard setting out the requirements for an Information Security Management System. It helps identify, manage and quantify the range of threats to which information is regularly subjected. Annex A of ISO 27001 identifies 10 controls: Security policy - This provides management direction and support for information security Organisation of assets and resources - To help you manage information security within the organisation Asset classification and control - To help you identify your assets and appropriately protect them Personnel security - To reduce the risks of human error, theft, fraud or misuse of facilities

Communications and operations management - To ensure the correct and secure operation of information processing facilities Access control - To control access to information Systems development and maintenance - To ensure that security is built into information systems Business continuity management - To counteract interruptions to business activities and to protect critical business processes from the effects of major failures or disasters Compliance - To avoid breaches of any criminal and civil law, statutory, regulatory or contractual obligations, and any security requirement

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Risk Management

Physical and environmental security - To prevent unauthorised access, damage and interference to business premises and information


BS OHSAS 18001

Occupational Health and Safety

Many organisations are implementing an Occupational Health and Safety Management System (OHSMS) as part of their risk management strategy to address changing legislation and protect their workforce. An OHSMS promotes a safe and healthy working environment by providing a framework that allows your organisation to consistently identify and control its health and safety risks, reduce the potential for accidents, aid legislative compliance and improve overall performance. BS OHSAS 18001 is the internationally recognised assessment specification for occupational health and safety management systems. It was developed by a selection of leading trade bodies, international standards and certification bodies to address a gap where no third-party certifiable international standard exists. BS OHSAS 18001 has been designed to be compatible with ISO 9001 and ISO 14001, to help your organisation meet its health and safety obligations in an efficient manner.

T he following key areas are addressed by BS OHSAS 18001: Planning for hazard identification, risk assessment and risk control OHSAS management programme

Risk Management

Structure and responsibility Training, awareness and competence Consultation and communication Operational control Emergency preparedness and response Performance measuring, monitoring and improvement BS OHSAS 18001 can be adopted by any organisation wishing to implement a formal procedure to reduce the risks associated with health and safety in the working environment for employees, customers and the general public.

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BS 8555 STEMS (Steps to Environmental Management Systems)

for the phased implementation of your R equirements environmental management system (EMS) This scheme implements the guidance of British Standard BS 8555:2003 – ‘Guidance to the phased implementation of an environmental management system including the use of environmental performance indicators’. The scheme involves the assessment and recognition (by a Certificate of Achievement) of each phase of the implementation of an EMS as laid down in BS 8555.

six phases of BS 8555 STEMS (Steps to Environmental Management T he Systems) are: Commitment and establishing the baseline Identifying and ensuring compliance with legal and other requirements Developing objectives, targets and programmes Implementation and operation of the EMS Checking, auditing and review EMS acknowledgement Gain the benefits of an environmental management system (EMS), spread the cost and resource impact of implementation and gain recognition as you progress.

W ith BS 8555 STEMS your organisation is provided with: A clear framework and step by step approach to developing and implementing a full EMS which is particularly useful for companies without specialist resources

Flexibility on how you progress to a full EMS. You can be assessed one phase at a time or group a number of phases into one assessment (although they must be completed in sequence) Flexibility on how quickly to progress through the phases within a maximum period of two years between each phase assessment (a re-assessment will be performed after 12 months to ensure the current phase requirements continue to be met) Recognition and independent verification of progress and achievements relating to EMS implementation and environmental performance

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Environmental Management

A performance-based approach to managing environmental issues with clear signposts to the decisions expected and the criteria that need to be met


ISO 14001

E nvironmental Issues - An Introduction

The demand from suppliers, customers and the public is changing with respect to environmental protection. Organisations of all types and sizes need to be aware of the potential and actual impact the activities of their organisation is having on the environment. In a world of ever increasing environmental law, you need to be able to identify those applicable legal requirements and any future law that may be relevant so you can avoid regulatory action. Pressure to minimise environmental impact is coming from a number of sources namely, Government, Trade Associations, supply chain, social and financial. One way of addressing these issues is to have an Environmental Management System.

W hat is ISO 14001?

ISO 14001 is the most widely recognised environmental quality standard in the world. It provides an Environmental Management System (EMS) that will communicate credibility and confidence, thus sending a strong message to your stakeholders that you operate your business in an environmentally responsible manner. The EMS provides a management framework for managing environmental responsibilities so that they become more efficient and more integrated into overall operations. This framework allows an organisation to understand, describe and control its significant impacts on the environment, ensure compliance with environmental legislation and continually improve its business operations.

W ho is it relevant to? ISO 14001 may be adopted by any type of business, large or small to deliver cost savings through reducing waste and improving efficiency.

Environmental Management

Do you already have ISO 9001? If you already have ISO 9001 you are half way there to attaining ISO 14001. The fundamental procedures within ISO 9001 are mirrored in ISO 14001; therefore Blackmores can help you to seamlessly integrate the two standards into an integrated management system.

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ISO 14001

the benefits? W hat are In addition to reducing environmental impact, other benefits include:-

F inancial

Many companies find real financial benefits through cost savings by reduction of waste and more efficient use of natural resources (electricity, fuels, water). Avoid possible future fines and penalties from not meeting environmental legislation by identifying environmental risks. A number of insurance brokers are now offering companies reduced insurance by demonstrating better risk management.

Marketing ISO 14001 certification can be used as an effective sales and marketing tool, giving companies the competitive edge. Demonstrate to stakeholders a commitment to the environment and potentially have their efforts acknowledged i.e. environmental awards. Lead to better sales opportunities, in some cases ISO 14001 is a pre-requisite to tender for new business.

Operational Improve overall performance and efficiency. Clear policies and processes will remove uncertainty. Help clarify staff responsibility and as a result improve internal communication and morale. Encourages environmental solutions being suggested by employees, who are the ultimate owners of the business processses.

I mage

Environmental Management

Demonstrate an innovative and forward thinking approach to environmental issues will lead to a better public perception of a company. Publicising your company’s EMS will not only raise its profile but also lead to better community awareness of environmental activities. Demonstrate commitment to the environment and provide confidence and credibility to your customers, trade partners, stakeholders, regulators and your local authority.

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Carbon Footprint Verification

C arbon Footprint Verification Climate change is a global issue - forward-thinking organisations have begun voluntarily declaring their Greenhouse Gas Emissions (GHG) emissions for reasons such as risk management, cost reduction, brand protection, and attracting socially responsible investment. The process of measuring, calculating and declaring your organisation’s direct and indirect GHG emissions is typically referred to as carbon footprinting. An accurate carbon footprint is an important step to manage and reduce the impact of your organisation on climate change. You need to decide on the scope of footprint that best suits your needs, while ensuring that it's sufficiently complete to be credible. The accuracy and validity of your footprint is dependent on a clear, consistent and transparent approach throughout the process of calculation. Once you have established your carbon footprint you can begin implementing programmes to manage and reduce carbon emissions across your organisation, and begin realising cost savings. Verifying your carbon footprint is important to ensure it is robust enough to be declared to demonstrate your organisation’s positive approach to climate change.

W ho is it relevant to? Carbon Footprint Verification is relevant to all types of organisation Those already reporting GHG emissions for mandatory schemes that want to widen the scope to cover the whole organisation. Those in industries which are shortly going to be drawn into a mandatory GHG emissions scheme.

Environmental Management

Those that are reporting voluntarily to initiatives such as the Carbon Disclosure Project. Those smaller organisations looking for a manageable first step in promoting their contribution to carbon reduction.

T here are a range of benefits associated with calculating and managing your carbon footprint:

Mitigate climate change Reduce your organisation’s greenhouse gas emissions and help mitigate global warming or destructive climate change. Improve staff motivation and retention Involve your staff in devising and implementing carbon reduction plans, giving them the ability to “make a difference” as well as benefiting from their business insight.

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Carbon Footprint Verification

Prepare for impending legislation Implement systems ahead of emerging regulations and future requirements when your organisation’s emissions may be given a monetary value. Reduce costs Drive savings with carbon reduction initiatives in operations and secondary activities such as energy consumption for heat and lighting, transport and travel. Manage risks Understand the level of carbon risk exposure and in which parts of your organisation it can be reduced most efficiently.

Benefits of verifying your carbon footprint: Assure reporting Trust that your information is accurate, relevant, complete, and consistent over time for management decision making. As well as assuring that the footprint is transparent and credible to external stakeholders and voluntary or regulated reporting schemes. Differentiate from competition Prove that your organisation takes its environmental impact seriously, and benchmark against the competition in your supply chain. Enhance reputation Demonstrate to shareholders, customers and employees, with early voluntary action, your organisation’s commitment to cut carbon emissions.

Manage reputational risk Have confidence that your organisation has considered the full scope of processes and emissions, and that the information is robust enough to withstand media scrutiny. Credible and efficient carbon neutrality Underpin your claim with a proven best practice calculation, be assured that you are focusing on the most efficient abatement programmes and not purchasing more offset credits than necessary to achieve carbon neutrality.

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Environmental Management

Attract investment Your organisation’s enhanced reputation can provide improved access to capital through ratings on the growing number of market indices such as the FTSE4Good and DJSI.


SA 8000

Social Accountability

This is the most widely recognised global standard for managing human rights in the workplace. It provides a comprehensive and flexible system for managing ethical workplace conditions throughout global supply chains. SA 8000 is a certifiable standard allowing an organisation to not only state that it complies, but that it is independently verified. The standard sets out requirements that cover:Child Labour and Forced Labour •

Health and Safety

Freedom of Association and Right to Collective Bargaining

Discrimination

Discipline

Working Hours

Compensation

• Management Systems The standard provides a framework for a Social Accountability Management System that will communicate credibility and confidence, thus sending a strong message to your stakeholders that you operate your business in a fair and equitable manner. A Social Accountability Management System provides a framework for managing social responsibilities so that they become more efficient and more integrated into overall operations. This framework allows an organisation to understand, describe and control its significant social impacts, ensure compliance with legislation and continually improve its business operations.

Who is it relevant to? SA 8000 may be adopted by any organisation of any size. It is very relevant to those organisations wishing to foster good customer relations and those reliant on long supply chains.

W hat are the benefits? Environmental Management

Benefits include:•

Drives company values into action

Enhances company and brand reputation

Improves employee recruitment, retention and productivity

Supports better supply chain management and performance

Provides clear and credible assurance to customers for ethical purchasing decisions

SA 8000 certification can be used as an effective sales and marketing tool, giving your company the competitive edge. By demonstrating an innovative and forward thinking approach to social accountability issues, you will not only improve morale within your company, but will also create a better public perception of your company.

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ISO 20121

Specification for a sustainable event management system ISO 20121 provides requirements for planning and managing sustainable events of all sizes and types. ISO 20121 encompasses the entire range of events ranging from large scale conferences and unique events such as the 2012 Olympics to music festivals and air shows. The standard is applicable throughout the sector supply chain encompassing venues, organising companies and industry contracting firms and is aimed at the following groups: Event organisers Venues Organisations and/or individuals in the supply chain

ISO 20121 provides guidance in the form of easy to understand practical information designed to assist the user to implement the requirements and those in event management to manage their environmental, financial and social risks and impacts spanning all aspects of event management.

ISO 20121 will: Help companies to improve sustainable performance within available budgets Reduce carbon emissions and waste, improving the resource efficiency of the entire event supply chain Present opportunities for more efficient planning and encourage the re-use of equipment and infrastructure. The standard covers:

Improvement of social impacts such as community involvement and fair employment Establishing economic impacts such as local investment and long-term viability

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Environmental Management

Reduction of environmental impacts such as carbon usage, waste management and effects on biodiversity


Sectors

Our Clients Our clients cover a wide range of sectors ranging from blue chip organisations, through to small businesses with less than 10 employees. We continually aim to improve our understanding of our clients’ business and strategic aims, which is key to providing them with value added support. Our approach is to get deep inside our clients’ businesses and the industries they work in. It’s this depth that gives us an extra edge in tailoring the most effective solutions for you. One of our strengths is the wide range of sectors that we have experience in. Sectors include the following:-

Law

Architects

Financial services

Marketing

Retail

Distribution

IT

Transportation

Telecommunications

Media

Defence

NHS

Event Management

Local government

Travel Management (Leisure and business)

Manufacturing

Hotels

Waste Management

Engineering

Office furniture

If you wish to discuss our experience in these sectors, or would like to get a better understanding of how Quality, Risk and/or Environmental standards can benefit your organisation, then we would be happy to arrange a free no-obligation meeting to discuss your requirements.

Please contact Blackmores on +44 (0)1462 450591 or Email enquiries@blackmoresuk.com Further information can be found at www.blackmoresuk.com

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Blackmores

2nd Floor 6 Sun Street Hitchin Hertfordshire United Kingdom SG5 1AE

t: +44 (0)1462 450591 e: enquiries@blackmoresuk.com w: www.blackmoresuk.com


Blackmores

2nd Floor 6 Sun Street Hitchin Hertfordshire United Kingdom SG5 1AE

t: +44 (0)1462 450591 e: enquiries@blackmoresuk.com w: www.blackmoresuk.com


Blackmores brochure