introduction
I
n t he f i r s t v olu me of t he BE T T E R MANAGEMENT, LESS STRESS series, Essential Tools for the Successful Manager, we emphasized the importance of the managerial role to ensure the proper functioning and success of organizations. To clearly explain this concept, we highlighted various aspects that private and public organizations have to deal with. In particular, the global economic turmoil and complex market issues are increasingly exerting an inf luence on their operation.
Today, when it comes to their management model, no private or public organization can afford to just “wing it” by relying on the goodwill of their staff and managers. Not only is a genuine management framework1 necessary, but, above all, managers must ensure that it is effectively implemented and closely monitored. To remain competitive and meet high 1
or more on this topic, refer to Chapter 5 of BETTER MANAGEMENT, LESS F STRESS Volume 1: Essential Tools for the Successful Manager, Éditions BLACKBURN TÉTREAULT, Montreal, Canada, 2011. 23