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OneStop Student Service Model – Transitioning Student Experience How would you feel if you had to go to different service stations to get different parts of your car repaired? Frustrating, isn’t it? Now try to paint a picture of students waiting in long queues, roving here and there, burdened with their queries, and ending up with nothing but a bummer. Won’t it wind you up? Several factors drive the changing student demographics that require customizing and simplifying the student journey. Campus runaround, increased service wait time, unavailability of 24x7 support, are a few of the major concerns in the higher education sector. Providing personalized support to students for their complex queries and diverse needs increases the level of satisfaction and engagement, which eventually improves persistence and retention.

The students today are selective and practical; they no longer grade institutions solely over the ability to deliver the academic programs. Flexibility and convenience are what today’s learners demand. From admissions inquiry to graduation and beyond, students expect roundthe-clock access to information personalized to their needs. The growing inclination has inevitably led institutions to emphasize and address the rising student support challenges. OneStop Student Services model streamlines the processes and improves operational inefficiencies in an institution.

OneStop Student Service Model for the Learners Today – To meet the diverse needs of students, BlackBeltHelp empowers institutions to eliminate barriers for students through the implementation of a 24x7 Virtual OneStop service model. OneStop Service Model is a student-centric platform that streamlines all the student services onto a single platform while lowering the administrative burden and institution’s support costs. For example, earlier students required visiting different departments and offices to inquire either about the admission status or balance due. But today, all these inquiries can be answered anytime through the extensive 24x7 OneStop platform. The streamlining of such processes increases the institution’s ability to retain students even during the fall rush time.


OneStop Student Service Attributes for Successful Operation: Diminishes Runaround: Ever asked a student about the most frustrating thing that they encountered at college? “Runaround” is what will come as an answer. The OneStop platform allows students to manage all their services online without bouncing between the different offices. Besides positively impacting the student experience, OneStop support centers enhance the effectiveness of the institution. 24x7 Support: Today’s learners want to ride on the wheels of convenience for their support issues. They expect an “always-on, always-available” world when it comes to accessing informative resources or services without physically reaching out to campus. The OneStop student service model delivers 24x7 instant omnichannel support while reducing the administrative burden and increasing the student satisfaction rate. Integrated Access: Most institutions today provide online learning services for presencebased or distance-based students. This shifting of online courses requires a platform where students can access all the information or service online for any department. OneStop does it all. It simplifies the student journey by providing them a consistent and hassle-free experience throughout their learning process.

The Bottom Line is: Nearly 75 percent of students prefer to learn online. This means they are highly dependent on the university’s support ecosystem to improve and enhance their learning experience. For this reason, the OneStop support centers are gaining significance and help modernize the student experience. This student-centric platform identifies the processes that are critical to meet the diverse needs of today’s learners. “OneStop Service Model streamlines the student services at a single convenient platform. Additionally, it allows institutions to maintain consistency in data across departments” – Anthony Humphreys, President, BlackBeltHelp. Join us on our on-demand webinar A Virtual OneStop Student Service Center for Modern Learners on November 21st, 2019 to learn how providing personalized support to students can increase their satisfaction rates.

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OneStop Student Services Model - Transitioning Student Experience  

Several factors drive the changing student demographics that require customizing and simplifying the student journey. Campus runaround, incr...

OneStop Student Services Model - Transitioning Student Experience  

Several factors drive the changing student demographics that require customizing and simplifying the student journey. Campus runaround, incr...

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