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Written Communication in the Corporate Environment


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For this internal communication, I chose to use email as an effective means of communication. Figure 1 shows an example of this email that gives bad news to the project members. They are told the base reasons and facts that led to the decisions made or the action taken. The news is cushioned by a strong appreciation of the group’s work to date. Fig. 1 Scenario project member email


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Figure 2 is a sample upper management memo. This group is provided with more detail about why decisions are made since they need to know about all aspects of what caused a situation and how the situation is being rectified. Fig. 2 Scenario Upper Management Memo

Interoffice Memo Date:

April 27, 2008

To:

Steve Cantrell

From:

John Doe

RE:

NETWORK UPGRADE PROJECT SETBACK STATUS

Some of our major components for our computer network equipment upgrade have become unavailable to us. These parts are being discontinued by the manufacturer. This constitutes a major setback for us in this upgrade program’s building and distribution. I am currently working to find another manufacturer that can provide the products at comparable prices and delivery times. I will continue to work on this aspect of the project until it is resolved. I will apprise you of the status as I proceed and will let you know when this problem has been rectified. The project team members have been alerted to the problem and are working in other projects in the interim. If you have any questions concerning this issue, please feel free to contact me at jdoe@csra.communications.org or at 775-555-1234 ext. 310. I look forward to hearing from you. John Doe Project Manager


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Figure 3 gives a sample business letter to a client, giving them sufficient detail to know that a problem has occurred and is being handled expediently. Fig. 3 Scenario Business letter to client


Com 135 week 3 assignment written communication in the corporate  
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