Meet our winners Okement Ward – The People’s Award
Holly Hamlyn, Staff Nurse – Excellent Care Award
Emergency Department – Extra Mile Team Award
Holly was nominated by the daughter of a patient, Tina Bilyard. Tina says that Holly always brought laughter and cheerfulness to the ward. She was kind and considerate and maintained her father’s dignity right to the very end. Holly never shied away from talking about difficult issues in an honest and open way. ‘The words ‘Thank You’ don’t seem enough. It was my dad’s last wish that Holly be nominated.’
The team have faced an increased challenge in achieving the four hour waiting time target. They led a recovery plan which required influence and negotiation across many parts of the hospital and external stakeholders. They adopted a zero tolerance to unnecessary and non-clinically justifiable delays for patients ensuring that patients get the right treatment, at the right time. Patient Safety was their guiding principle coupled with a relentless focus on service improvement.
Jason Maddocks, Portering Manager – Exceed Award Jason was nominated by his manager, Frank Alstead, for his innovative improvement to the way we transport patients in wheelchairs around the hospital. Medical pumps often used to slide down or get cross-threaded behind the IV poles; Jason realised the poles needed to be thicker but still fit the current wheelchairs. He worked with the makers of the poles and arranged an adaptation to provide a more comfortable service to patients.
Jonathan Evans, Orthopaedic Registrar – Extra Mile Award Jonathan established the ‘Quality Improvement Academy’ which pairs junior doctors with managers and senior clinicians to help them achieve real change through quality improvement projects. His enthusiasm, dedication and care for his patients have made the QIA a sustained success. He has also had a poster presentation accepted at the BMJ International Forum on Quality and Safety in Health Care in Paris.
Lucy Hill, Matron Exemplar Award Lucy is the first of our Modern Matrons, with a background in Occupational Therapy. Being the first non-nurse matron, she has done an exceptional job as a leader to her nursing colleagues and is an inspiration. She has done an excellent job of linking the hospital with community health teams to provide improvements in continuity of care for our patients. Extraordinary Volunteer Award – Hospital Radio Exeter Award Hospital Radio Exeter has been broadcasting for 40 years, with their inaugural meeting held in August 1974! Among the members are Malcolm Mardon, who has been there since the very first meeting; Pete Harvey, who has given 39 years’ service; Paul Hayman, who has
The winners of our People’s Award were nominated by a patient, who said: ‘I would like to nominate all the staff on Okement, including the non-clinical staff such housekeepers and ward clerk, as I feel they provide an outstanding service. The leadership by Matron, Jo, is also outstanding. I have been a patient on Okement on and off for the last 15 years, many of my stays when I was very young. I feel less anxious about coming into hospital if I know I’m going to Okement. The medical staff always explain treatment options in full so you have all the information. There are a number of staff who have worked there for many years and as a patient this is reassuring to see familiar faces. They know you and your illness and how best to support you.’ On collecting the award with her colleagues from Okement, Matron Jo Churchill said: ‘It’s not about me. Without my team I cannot do my job and I am sure that all the matrons here feel the same way. My team are behind me day and night.’
volunteered for 31 years; and Phil Warnes who joined the radio four years ago. The team has around 30 members and they broadcast 24/7.The volunteers visit the wards regularly to collect requests and also present a range of specialist programmes and a live broadcast from the Chapel on Sundays. They have been broadcasting for longer than any radio station in Exeter.
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