The BIFM Good Practice Guide to... good practice guide no.15 revised nov 2010 retail price £10 Advertising Tel: 020 7880 6209 Email: sales@fm-world.co.uk Redactive Publishing Limited British Institute of Facilities Management Number One Building The Causeway Bishop’s Stortford Hertfordshire CM23 2ER Tel: 0845 0581356 Email: psc@bifm.org.uk Web: www.bifm.org.uk 17 Britton Street, London EC1M 5TP This guide is available in different formats – for details call 020 7880 6226 First published September 2010 ‘