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THESTANDARD

WE’LL BE REACHING NEW HEIGHTS IN 2020 EDITION 4 | 2019 | BICS.ORG.UK


Welcome to this edition of The Standard Hello all, so here we are in December 2019, another year has flown by. The festive period is a time that many of us reflect on what’s gone before, and of course make plans for the New Year, personally and professionally. 2019 has been an exceptional year for the Institute, with an office move, launch of the BBS Training Suite, BICSc Lab Member events held in London, Birmingham and Edinburgh. Exhibition attendance at the London Cleaning Show, BACHE Conference and inaugural NCCA Cleaning & Restoration Show in Harrogate, and if that wasn’t enough our International client base which spans across Europe, Qatar, Dubai and Saudi Arabia continues to grow. Earlier this year we also asked our members what they thought in a Membership Survey, overall the survey results showed that our services are well received by our members. We are now reviewing all of our member benefits; at the same time, we are talking to various industry suppliers and manufacturers to see what we can offer as part of your membership. When we have new benefits to offer,

you will be the first to know. We would like to thank those of you who took the time to complete the survey, we do take onboard your constructive feedback, and as always should you have any suggestions do get in touch. On the membership front, we are proud to report that we are fast approaching a membership of over 40,000 cleaning professionals, and on the training side the BICSc Licence to Practice has now been delivered to over 8,500 people! With those figures we can confidently say that we are doing our part to Create Careers in Cleaning! In September, we awarded those who excel in training at The BICSc 2019 Annual Awards, Showcase & Exhibition, it was a proud day (and night) for us all, we welcomed over 80 attendees to the Showcase and Exhibition, and later just over 200 people were in attendance at the Awards Dinner. I’ll let you into a secret, planning for the 2020 Awards commenced the week after we completed the 2019 event. On the membership front, we are proud to report that we are fast approaching a membership of over 40,000 cleaning professionals, and on the training side the BICSc Licence to Practice has now been delivered to over 8,500 people!On the 23rd April (which coincidently is St George’s Day) BICSc and BBS will bring you

‘CLEAN2020’, A Conference to Inspire Cleaning Professionals, the event will take place at the National Conference Centre in Birmingham, and will feature streams and keynotes dedicated to the environmental and sustainability effects of cleaning, wellbeing at work and innovations. There will be live demonstrations delivered by our technical team, a full day of insightful and informative keynotes from industry professionals and a networking lunch, a multifaceted event that we hope will appeal to a wider audience. You can find out more about ‘CLEAN2020’ inside. Next year will also see us launch the Cleaning Professional’s Skills Suite App, and to coincide with this Version 3 of Cleaning Professional’s Skills Suite (CPSS) will be released. Those all-important industry exhibitions will feature in our plans next year, you will be able to catch us at The Manchester Cleaning Show 25th – 26th March, Interclean in Amsterdam 12th – 18th May, and the BACHE Conference later on in July, and no doubt we will pop up at a few more along the way. With all of that said, we won’t be resting on our laurels, there will be more to come! We hope you enjoy this last edition for 2019! I’ll sign off here. From all of us at BICSc we would like to wish you a happy and peaceful festive season.

Here’s to a prosperous and positive 2020! 01 | THESTANDARD

Michelle Iland, PBICSc Marketing & Events Executive


FEATURING IN THIS ISSUE...

Page 3 - 4 CLEAN2020 – An industry conference with a difference

A note from the Chairman… I am proud and honoured to be writing my first Chairman’s message for The Standard. I have thoroughly enjoyed my time serving on Council to date and look forward to taking the helm, alongside Team BICSc, to continue raising the profile and doing our part to Create Careers in Cleaning both in the UK and Internationally.

However, you can be sure whatever the future challenges are, BICSc will as ever, continue to provide our members with the advice and support they need.

For the past 40 years (not quite half a century yet) I have worked in every role and market sector within the cleaning industry, for the last 12 years I have specialised in cleaning within the healthcare sector, which brings its own challenges…….like waiting for the revised 2019…or will it be 2020? NHS Cleaning Standards.

• Make working in the cleaning industry a proud career choice for the young and old alike, and not just be a career accident. Let’s face it, it is how most of us found ourselves working in this sector………..

As a long-standing member of BICSc, and throughout my whole career, I have always relied on, and looked up to The British Institute of Cleaning Science to provide me and my staff with sound advice, recognised standards and cleaning training courses.

Before I sign off, I would like to say a thank you to the rest of the Council Members who give their time to assist the Institute in achieving its aims. I would like to personally thank Lynn Webster, FBICSc and Sue Robinson, FBICSc both now past Chairmen, who have decided after many dedicated years’ service, to step down from the Council. They both have contributed so much time and energy, thank you both and also the Council for all of your time and support.

The past year has been very significant for the Institute, we have continued to move with the times in order to meet the needs of a changing industry. One of the most important, was the launch of the BBS Training Suite which opened in July this year, this is a real asset to BICSc and BBS, and is quite honestly one of the best training facilities I’ve seen. I would like to say thank you to Stan and the team, for your tireless energy and hard work. I’ll have to mention the ‘B’ word……..if and when it does happen (at the time of writing it hadn’t), clearly it will have an impact on the cleaning industry….. for example, many of our frontline staff are from Eastern Europe, and along with staff there may be a potential shortage of some types of materials and consumables.

A couple of my own personal goals whilst Chairman are:• To continue to raise the profile of BICSc.

There are only a select few who really know what a rewarding, fascinating and complex a career this industry can offer.

I would also like to pay tribute to Team BICSc. Their work is vitally important, and much appreciated by us all.

Page 5 CPSS – The App is Coming! Page 7 – 8 Looking to become a Licensed Assessor, an interview with Gytis Kuliavcevas, LBICSc Page 9 The Technical Edit with Denise Hanson, FBICSc - Dilution Rates Page 11 – 12 The Ishikawa Diagram with James Marston, LBICSc - Damp Mopping Slip Resistant Floors Page 13 – 14 The View from HQ Have you got a Licence to Practice? Page 17 – 18 My BICSc Story with Lynn Webster, FBICSc Page 19 – 20 The Good Work Plan what does it mean for the industry? Page 21 – 23 International News with Chris Ryan, MBICSc, Head of International

I hope to see you at various events this year, and I hope you have saved the 23rd April in the diary to attend our conference ‘CLEAN2020’ in Birmingham. To conclude, I would like to wish you a very Merry Christmas and Happy 2020.

Lorraine Davis, MBICSc Chairman The British Institute of Cleaning Science

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SUPPORTED BY 




Reaching New Heights! We realise how important it is for us to be visible to our members, we also believe that offering platforms where likeminded people can come together and share knowledge is imperative for our industry.

This year saw us partner with Citation for Birmingham and Edinburgh based events around Health & Safety and Employment Law, and in May we partnered with Rubbermaid Commercial Products at the QE2 Centre in London where we explored Business Resilience. Having hosted these smaller scale events for the last 3 years, we have taken the decision to focus on two large scale events in 2020. The first is CLEAN2020 brought to you by BICSc and BBS. This event is designed to inspire cleaning industry professionals, and will take place at the National Conference Centre, Birmingham on Thursday 23rd April. On the 24th September The 2020 BICSc Annual Awards, Showcase & Exhibition will take place at Whittlebury Hall in Northamptonshire. CLEAN2020 is a conference with a difference, as we will be shining a spotlight on the latest industry issues impacting the cleaning sector and how they affecting the people working within it. Open to members and non-members, this insightful event will examine many topics with particular focus on environmental and wellbeing issues, which continue to dominate all of our agendas, and as we all know the ‘green movement’ is gaining momentum. Michel De Bruin, CEO of Greenspeed, an internationally recognised industry brand, has over 30 years of cleaning industry knowledge. Michel will deliver a keynote on the positive impact of green cleaning products, and how they are more beneficial to the environment, he will also explore current trends, and look at how together we can improve the image of the cleaning industry.

Dr Andrew Kemp PhD, is heading up our Scientific Advisory Group, Dr Andrew Kemp holds a PhD in surface disinfection and decontamination. His specialist area of research is testing for bio burden, long term disinfection and decontamination. Dr Kemp consults for governments, private organisations, and companies. He is regarded as a global expert in his specialist area of work, undertaking research at the University of Lincoln and the University of Baltimore. You can look forward to keynotes from Mind, which will cover mental health in the workplace and what employers and employees can do to make this a priority. We will be hosting a special Q&A session with industry experts, more speakers are due to be announced in the lead up to the conference. Members of the BICSc Technical Team will bring the Cleaning Professional’s Skills Suite (CPSS) to life with live demonstrations throughout the day, and other members of Team BICSc will be on hand to talk to you about how BICSc and BBS can help support your business (big or small). The event will also feature an exhibition that will showcase the latest industry trends, products and services, there will of course be a lunch provided offering excellent networking opportunities.

Tickets for the conference are now available to purchase online. Visit bics.org.uk to secure your place today. Special member rates apply.

We hope you can join us!

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So on g

Co m in

The Cleaning Professional’s Skills Suite App

Due for release to all Licensed Assessors in Q2 of 2020, in line with the release of Version 3 of the Cleaning Professional’s Skills Suite (CPSS) Assessor Kit. Available as a free download on IOS and Android platforms the app streamlines the skills assessment process, and you’ll be pleased to know reduces the use of paper! What if there is no WiFi – Well, we have thought of that too, the app can be used in areas where there is no network connections and completed assessments will be automatically uploaded to the database when next in a network enabled area. It removes the need to complete and scan hard copy Licence to Practice registration forms, skill marking sheets and certificate request forms. Skills card photographs are automatically assigned to the candidate when completing the Licence to Practice registration form, removing the potential issue of the incorrect photograph being assigned to a candidate. Any amendments to the CPSS kit will also be reflected in the app in real time as soon as they are published – Assessors do not have to request an updated kit. All current Licensed Assessors will automatically have access to the app, you don’t even need to apply for an account.

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Suspended or lapsed Assessors will not be able to log in to assess candidates as the accounts will be locked if they are not active, so only valid assessments can be undertaken. Assessors will only be able to assess the skills they currently hold. For all skills the Assessor will have to confirm the candidate holds a valid LTP before they can continue and, for specialist skills the Assessor will also have to confirm the candidate holds the relevant rules of combination skills before the assessment can continue. When undertaking an assessment if the candidate fails a health and safety point the assessment marking stops automatically. There is an option to print the assessment result and summary of the assessment points passed/failed, it also automatically records the start and end times of the assessment, and calculates the time taken adding it to the assessment summary. The full CPSS kit will be available within the app for the Assessor to reference if necessary, it will contain Standard Operating Procedures as Assessor guidance notes for all skills as well.


In case you missed our e-shot newsletter back in November, here is a recap. As you know 2020 will soon be upon us, and will bring some exciting changes to the Institute, you will be pleased to know that in conjunction with the launch of the CPSS App we are also carrying out a full review of the Cleaning Professional’s Skills Suite, version 3 will be launched in the first half of 2020. The thinking behind this review will be to standardise the opening and closing sections of the marking cards, putting an end to the popular game of Assessor Bingo – ‘where will the check for pest infestation appear in this skill, will it be point 6 or point 22’…… We are also updating our SOP’s (Standard Operating Procedures), you will be pleased to know that these will be print friendly, and will form the basis for the skills notes in the new App, and the printed version of CPSS Version 3. We would also like to say a big thank you to those of you who attended our Skills Rolling days in Northampton, this was a great sense check on some of the updates we are planning. Additionally, we have since received excellent feedback on the preferred ways of marking these bundles of skills. These days also allowed you as Licensed Assessors to share best practice and what works well for you. We would also like to take this opportunity to give some insight into a course that you may find interesting and informative when delivering training to your staff.

Some of you may be aware from earlier e-shots and our website of the BICSc Accredited Trainer Course which has been developed to help manage training needs at your BICSc site by offering an additional training option. Depending on the size of your company you may not want or need for all of your staff who deliver training to be trained to be Licensed Assessors. The BICSc Accredited Trainer qualification allows the Accredited Trainers to train staff within the company in BICSc skills, and then the Assessor can assess and accredit the candidates with the skills. The Accredited Trainer course is practical based and suitable for all staff working with candidates in a training environment, the course covers four main aims. • Overcoming candidate objections • Practical demonstration skills • The importance of planning • Ensuring candidate comprehension Please contact your Customer Support Coordinator at the BICSc office if you would be interested in receiving more information about how this course may help you at your BICSc site or would like assistance with any questions or queries. They are always happy to help.

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Looking to become a Licensed Assessor? We caught up with Gytis Kuliavcevas, who recently became an Assessor. Gytis is a Cleaning Supervisor at Birkin Cleaning Services, here is what he had to say.

Tell us about your career to date and what led you to working at Birkin Cleaning Services?

What improvements have you made since you have been at Birkin Cleaning Services?

I started working in the cleaning industry in 2011, and my first job was at St Edmund’s School in Canterbury. In August 2017, Birkin Cleaning Services took over the cleaning contract at the school, and I was transferred by TUPE over to the new company. From the first day, I became very attached to the Birkin team, it was a very positive change in my life.

I have built a strong team, absence levels have decreased significantly and employees are much happier. Since I have been at Birkin Cleaning Services my knowledge and confidence has grown, this has helped me understand the challenges that cleaning operatives face. Last year I qualified as a Team Leader/Supervisor Level 3 with a Level 3 Diploma in Management (with QFS). Recently, I became a BICSc Licensed Assessor, I have also begun a Customer Service Level 3 programme - my learning path continues.

What do you like about Birkin the most? They appreciate our hard work and understand how often cleaning operatives can be forgotten. We are very proud of ‘Birkin’s DNA’ and how we recognise hard working employees.

What has been the highlight of your career to date? This year I was a category finalist in the 2019 Hill Club Awards, where I went on to win the Supervisor of the Year Award, which was a very proud moment. I was also a finalist in the Rising Star category at the 2019 European Cleaning and Hygiene Awards, the event took place in Westminster, London back in October.

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What are the biggest challenges you face as a Supervisor on a weekly basis? Probably the biggest challenge on a weekly basis is dealing with different characters, I have learnt that managing expectations can be challenging! Secondly, making sure employees are working in a clean, safe and healthy environment is very important, we all must take measures to ensure the safety of ourselves and those around us.


I have built a strong team, absence levels have decreased significantly and employees are much happier.

How has BICSc training improved your skill set as a Supervisor? BICSc training has improved my skills in many different ways. Firstly, how to communicate with employees in a clear and engaging manner, and the importance of practical training. Only when you actually do things together can you share your experience and knowledge. Finally, BICSc is not just about knowledge or giving you more confidence, but also teaches you to be proud of your work.

Do you see a difference in cleaning operatives after they have received BICS training? I do feel that completing all BICSc recommended tasks on a daily basis is rather difficult to accomplish due to frequent lack of time, but when employees have been trained – the job is perfectly done! Ensuring that cleaning cupboards are organised, the use of safety signs, and checking that electrical equipment is fit for purpose and ready to use, all confirms that BICSc training definitely works!

How important do you think training is for the cleaning industry?

Can you tell us what being a member of BICSc means to you? When I was younger, I never thought I would end up working in the cleaning industry, and my career was on a different path before I changed course. Since my BICSc training I feel like my journey has been worthwhile. It is great to be a part of the BICSc family and to be able to share your experience and knowledge with each other. BICSc has a large network of cleaning professionals, which connects many cleaning professionals from around the world.

Is innovation in the cleaning sector making any impact on your cleaning procedures at Birkin Cleaning Services? All innovations in the cleaning sector have made an impact on our procedures at Birkin Cleaning Services, we continue to move forward at a fast pace. I am talking not only about the newest software systems or the most professional audit apps, but also about the best machinery, cleaning equipment and the chemical dilution units. All of those innovations help us work quicker, safer and in a more enjoyable atmosphere. Birkin will continue to keep up with industry changes.

I think that BICSc training raises the bar, and helps candidates to work to a professional level, which helps to provide the best service. Becoming a BICSc Licensed Assessor has highlighted the importance of cleaning to every single team member at Birkin.

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THE TECHNICAL EDIT DILUTION RATES With Denise Hanson FBICSc Head of Technical Services A customer recently asked how they work out how much chemical their site would require on a monthly basis, and whilst most often this is as a percentage of the labour costs, it also made me think about the confusion that arises around product costings. A 5 Litre of chemical product, which is still the most common way of purchasing cleaning products, can vary hugely in cost, and to the purchasing department the least expensive of those offered is usually the choice. However, it is not really that simple, what we really need to look at, as well as the effectiveness, is the cost in use of the product. For example, if Product A is £1 for 5 Litres with a recommended dilution of 1:10 and Product B is £10 with a recommended dilution of 1:100 then the cost in use - if diluted correctly, is exactly the same. Let’s look at just how many buckets and triggers a % Litre product can supply, dependent on the dilution rate.

Now let’s calculate costs if the 5 Litre product were priced at £5.00.

Amount of product to water

Dilution rate

ml

500ml trigger spray

No of triggers per 5L product

1:5

100

500

50

1:10

50

500

100

1:20

25

500

200

1:30

16.5

500

300

1:40

12.5

500

400

1:50

10

500

500

1:100

5

500

1000

1:200

2.5

500

2000

Amount of product to water

Dilution rate

ml

5L bucket

No of buckets per 5L product

1:5

1000

5000

5

1:10

500

5000

10

1:20

250

5000

20

Amount of product to water

£5.00 per 5L

ml

500ml trigger spray

No of triggers per 5L product

Cost in pence

1:30

165

5000

30

1:5

100

500

50

10.00

1:40

125

5000

40

1:10

50

500

100

5.00

1:50

100

5000

50

1:20

25

500

200

2.50

1:100

50

5000

100

1:30

16.5

500

300

1.67

1:200

25

5000

200

1:40

12.5

500

400

1.25

1:300

16.5

5000

300

1:50

10

500

500

1.00

1:400

12.5

5000

400

1:100

5

500

1000

0.50

1:500

10

5000

500

1:200

2.5

500

2000

0.25

1:1000

5

5000

1000

Dilution rate

And again with a £5, 5 Litre product. Dilution rate

Amount of product to water ml

5L bucket

No of triggers per 5L product

No of buckets £5.00 per 5L per 5L product Cost in pence

1:5

1000 4000

5000

5

100.00

1:10

500

4500

5000

10

50.00

1:20

250

4750

5000

20

25.00

1:30

165

4835

5000

30

16.70

1:40

125

4875

5000

40

12.50

1:50

100

4900

5000

50

10.00

1:100

50

4950

5000

100

5.00

1:200

25

4975

5000

200

2.50

1:300

16.5

4983.5

5000

300

1.67

1:400

12.5

4987.5

5000

400

1.25

1:500

10

4990

5000

500

1.00

1:1000

5

4995

5000

1000

0.50

*Please note numbers are rounded to the closest number where required. So take a closer look at your cost in use chemical expenditure, and remember the key to achieving this amount of buckets and/ or triggers is correct dilution, and the key to this is training your staff in this crucial area.


Celebrating Industry Excellence in Accredited Training. Does your Accredited Training Centre or Hub stand out from the crowd? Are you an outstanding Corporate Member? Perhaps you are a Licensed Assessor who really makes a difference? Is 2020 your time to shine? Join us and your industry colleagues at one of next year’s largest and most influential events, with a showcase during the day, featuring insightful keynotes, mini exhibition where you can check out the latest innovations and products, networking lunch, and awards dinner taking place the same evening, you can’t afford to miss this event.

WELCOMING OUR HEADLINE PARTNER

AWARD APPLICATIONS OPEN FEBRUARY To discuss sponsorship packages please contact us r marketing@bics.org.uk D bics.org.uk


Perceived Cleaning Faults and their Possible Causes

with James Marston LBICSc

Cleaning Method Failure DAMP MOPPING SLIP RESISTANT FLOORS

METHOD

PRIMARY • Incorrect technique applied • Floor not pre-swept for damp mopping • Non-compliance to procedures • Floor type not considered SECONDARY • Limited or no training • No plan evident to clean this floor type • Supervisory management • Limited knowledge or guidance

CAU

SOLUTION

EQUIPMENT & MATERIALS SOLUTION Traditional cotton or string mops are not appropriate for this type of non-slip floor and will shred when applied to the surface. Advice from the floor manufacturer or supplier is advised before cleaning takes place. When ready to proceed debris or loose soil should be removed. This can be achieved in a variety of ways including the use of brooms, dustpan and brush systems or vacuums if appropriate for the area. Rotary floor or cylindrical brush machines are generally accepted as the best cleaning method for these floor types however, if using a mopping system microfibre mop heads (use

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of chemical is optional) will remove soil and will not shred particles during the cleaning process. Either process should be applied safely, and cleaning carried out in a safe systematic way. Training and assessment using the Cleaning Professional’s Skills Suite (CPSS) Base Unit BU2 Damp Mopping or machine related floor skills also within CPSS will ensure your operators remain safe and use the right cleaning techniques for the best results.

PRIMARY • Incorrect mop type selected • Mop in a poor condition • Pre-sweep equipment not utilised • Unable to use correct equipment SECONDARY • Limited mop or machine options • Poorly maintained or not replaced when necessary • Lack of training and knowledge • Budget restraints


PERSONNEL

PRIMARY • Untrained staff • Time restricted • Non-compliance to Standard Operating Procedures • Operator responsibility

What is the Ishikawa Diagram? The Ishikawa diagram is also called a cause and effect diagram or a fishbone diagram. It is a visualisation tool for categorising the potential causes of a problem in order to identify its root causes... A fishbone diagram is useful in brainstorming sessions to focus conversation.

SECONDARY • Training not sufficient • Organisational efficient practice techniques questionable • Lack of supervision • Unproductive cleaning culture

USES

PROBLEM ENVIRONMENT

PRIMARY • Highly soiled floor • Difficult floor type to clean • Time to complete task effectively • High traffic area SECONDARY • Cleaning frequency • Essential equipment not supplied • Poor planning or inefficient work practices • Poor work scheduling

THE PROBLEM (HEAD OF FISH) A slip resistant floor has been damp mopped leaving shredded mop strands across the surface

What can BICSc training do to help? BICSc offers practical training in the skills required to clean effectively and safely in today’s modern facilities. Candidates who attend our courses understand the risks to themselves and the client.

They understand and comply with safe systems of work and systematic ways to achieve cleaning tasks. Candidates learn effective cleaning techniques to ensure quality results and continuously high standards. 12 | THESTANDARD


The View From HQ Have you got a Licence to Practice? As we know attracting the younger generation to the cleaning industry is a challenge, in August this year we recruited Matt Ferrin as our Digital Marketing Assistant. As all BICSc team members are required to undertake the BICSc Licence to Practice (LTP), we asked Matt to share his thoughts on this important training module. Matt Ferrin PBICSc, Digital Marketing Assistant

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Since joining the Institute, I have enjoyed my time so far working on events such as The 2019 BICSc Annual Awards, CLEAN2020, and taking care of our social media channels. In my short time I have learnt many things, one thing that has stood out so far is the importance of setting standards. Joining BICSc has opened my eyes to something I hadn’t thought about previously, it was interesting to see how membership and training is so key within this industry. What BICSc offers is essential to a lot of people’s careers in cleaning. Recently I have also put together a presentation ‘Great @ 58’ which was used in the Showcase at this year’s Annual Awards, reading through ‘To Teach to Clean’ it is clear to see how far the industry has come and how standards and safety of operatives has improved. Membership and classroom training courses can only teach you so much about the industry. It is important to have a hands-on approach, undertaking the BICSc Licence to Practice unit was a step towards understanding more about the importance of this entry level qualification. The Licence to Practice unit is a real stepping stone for anyone who wishes to start a career in cleaning. The course was broken down into a theory, presentation and demonstration and then the practical assessment, which you

have to pass in order to receive your LTP card. The theory discussed why it is important to know about health and safety, COSHH and correct chemical dilution. These are all subjects which are spoken about often within the cleaning industry yet not all follow guidelines put in place. The Licence to Practice aims to explain why these should be followed. An example of this was the proper placement of wet floor signs and how if an accident occurs, a potential lawsuit can affect not only the company hiring the cleaning operative but the cleaning operative themselves. Next was the practical assessment, where we were to put the theory into practice. The LTP practical module shows how by following the processes and rules you can work safely in the environment around you. Following BICSc colour coding, using the correct cleaning methods and recommended dilutions for chemicals were all part of the examination. This is useful for anyone working within the cleaning industry as it teaches you the basics of what is required and why it is so important. By taking my LTP I have a new understanding of why it is so important. It demonstrated the reasons why it is necessary to ensure that people are safe when they clean. I hope to add more BICSc Training to my CV as I progress my career in cleaning (albeit in a digital way).

In Other News It been a year of celebrations amongst Team BICSc we had not one but two weddings! Congratulations to Ginny our Management Accountant and Neil our Chief Operating Officer, who both tied the knot this year (not to each other in case you were wondering)! 14 | THESTANDARD


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*Terms & Conditions: Oer ends midnight Friday 31st July 2020. To redeem this oer online enter VIP code BICSC10 at the checkout or quote BICSC10 when calling us. Discount cannot be used in conjunction with gift vouchers purchases, experience days or any other third party promotion. Excludes group bookings of more than four rooms. Subject to standard Greatlittlebreaks terms and conditions. 2018 Great Little Breaks is part of Hotelshop UK Ltd | ABTA Registered L8766


Thank You We would like to take this opportunity to say a huge Thank You to T. L. KILLIS, for their generous donation of equipment to the BBS Training Suite. Back in September we took delivery of a selection of items from the i-range including the i-land, i-mop and i-gum! Like all of our donations, this kit is being put through its paces in our Training Suite in Northampton. T. L. KILLIS are a growing family business based in Sheffield, they are manufacturers and major importers of specialist cleaning equipment and janitorial supplies to the cleaning industry. Thanks Team Killis 16 | THESTANDARD


My BICSc Story with Lynn Webster, FBICSc Earlier this year Lynn after many years as a BICSc Council Member decided to stand down. Here Lynn shares her BICSc story with us. Like many of my friends and colleagues in the cleaning industry, I didn’t make cleaning my first career choice. Circumstances meant that reading Dietetics at Reading University wasn’t going to happen, and the HCIMA course I embarked on gave me experiences and skills, in such as the correct way to iron a shirt, to catering for 100+ so began this 40-year journey into the world of cleaning.

This also included the monitoring role for additional sites with outsourced cleaning services. CCT in the NHS took hold and my career took on fresh challenges at Royal Mail. Here I was Cleaning Services Advisor with national responsibilities for machine and equipment selection, along with training and a geographical oversight of cleaning managers from Bolton to Bournemouth and all points west.

Appointed as the Yorkshire trainee for the NHS Domestic Services Training Scheme was a solid grounding as a Domestic Assistant, as a Domestic Supervisor followed by key projects including the commissioning of the new Maternity Unit at York NHS; time served as Assistant Domestic Manager in Leeds NHS including the opening of their new Maternity Unit too. An ideal structure to an apprenticeship into Domestic Services.

Although my membership of BICSc had started in my student days, Royal Mail was the first opportunity to really deliver the benefits of what was then COPC.

At the age of 23, I was managing the Mental Health and Community Services for Leeds NHS with three hospital sites and a plethora of health centres and clinics.

11 Fellows Lunch 20 ills -M with Liz Smith

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NE Region races with Terry Brooks & Drew Oxley

I was training new cleaning managers, often fresh from the sorting office floor, one week each month for around four years. Probably a few are still out there delivering their best practice and quality cleaning techniques. We made BICSc qualifications the go-to for managers and operatives alike across sorting offices, post offices and even the BT Tower.

Cardboard cut ou t at the Cleaning Sh ow

g NE Region Cleanin 12 20 s pic Olym


c NE Region 10 Years of BICS Study Days 2013

50th Anniversary Church Service 2011

It was here that I was co-opted to BICSc Council as representative of one of the major national employers. I also joined the Training and Education Committee under the watchful eye of Dorothy Butler (RIP) who had been my mentor in the NHS, and developed many of the training programmes with the team. A subsequent career move to Boots the Chemists (including over 1,000 small and large stores; Children’s World, FADS, Halfords and factory sites) meant a back step away from Council for a few years in the nineties due to work commitments. BICSc training was still my focus, especially for training operatives in direct employment for small stores and promoted with the external service providers at outsourced sites. Some years later, the opportunity to join a national cleaning provider followed. At NIC Hygiene Specialists, I was delighted to have the support for my own training suite. A fully equipped training centre allowed numerous candidates to succeed in the BICSc COPC Stages 1 and 2 with some also achieving their Stage 3. The BICSc COPC was also built into the induction of all new Franchisees as their business diversified. Over a decade there of very rewarding development in the business, also allowed time for me to return to BICSc Council where I have been successful in retaining my position on Council for many years. My career moved on to self-employment and establishing Lynn Webster Consultants Ltd. (LWC Ltd) in 2004. This has had its own challenges and for many years included the delivery of BICSc training programmes for a wide range of clients as an Accredited Training Provider. From the revised skills format into CPSS, the introduction of the supervisory skills programme, to the development of specialist skills in healthcare and hospitality, BICSc has always been embedded in my professional life. No wonder I was on occasions nicknamed “Mrs BICSc” especially with my HMP clientele. Then the personal side. As well as serving on National Council with roles on all the standing committees, I held most positions both at Yorkshire Branch and subsequently North East Region. This included being the Regional Chairman, organising Branch and Regional

th Fellows Lunch 50 11 20 ry sa er niv An

With Derek at th e Awards Dinner 2009

activities which kept me busy with study days, events and spectacular Christmas lunches spanning over 15 years. Then I had the honour of being appointed as National Chairman 2009–2011. This has to have been one, if not the highlight of my career. During my term of office, I believe I only missed visiting one of the regions and only then because there were no meetings held in Solent during that time. There was the added privilege of being Chairman when the Institute celebrated its 50th Anniversary. The memories flood back of events held to provide members countrywide with their opportunity to celebrate. The Cleaning Show with a backdrop of decades of Institute history; parties with celebration cakes; The National Conference at Old Trafford with internationally recognised speakers, where a particular colleague (a stalwart MCFC Supporter) refused to step beyond the gates! Special study days across the regions; boat trips on the Thames with the regional committee - assuring me that I could get onto the London Eye in heels when it was moving; formal events with the church service at St Olave’s followed by a Fellows lunch at Trinity House; and I had the honour to be presented with the Sholom Gordon Award in 2012. Very special times! During my times on Council, we have moved offices three times from George Row to Anglia Way, to the current ever-increasing space in Premier Court. I have served with 12 Chairmen; witnessed the times of 6 Director-General/Executive Directors/CEO’s and seen the Institute grow into the international success it has become. It makes me so proud to have been a part of it and best wishes for the future.

With best wishes Lynn Webster FBICSc NE Region Pontef ract Races 2013


What does the Good Work Plan mean for the cleaning industry? When it was published in December 2018, the programme of employment law reforms outlined in the Good Work Plan was described as “the largest upgrade to workplace rights in a generation”. Still it has remained relatively low profile with 60% of business owners surveyed by Citation having little or no knowledge of the changes ahead. April 2019 saw the first phase of implementation take place with the introduction of a new requirements regarding pay slips and an increase in the maximum penalty Employment Tribunals can award for ‘aggravated breaches’ of employment rights from £5000 to £20,000. The next phase comes into force on 6 April next year and will introduce the following changes for all businesses: • They will have to give statutory written details of terms to employees and workers (currently they only need to do this for employees) • This information will have to be given by day one of their engagement (currently employers have two months to do this) • The information which needs to be included in these statements has been extended April 2020 will also see new rules coming into force regarding agency workers and the calculation of variable holiday pay.

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The Government has recently concluded various consultations on how to carry out the following phase of reforms including: • Establishing a new agency responsible for all labour market enforcement and extending this to cover state enforcement of holidays for ‘vulnerable workers’ – i.e. those working under more flexible arrangements. • Measures to tackle unfair flexible working practices. This includes the right to reasonable notice of working hours and compensation for the cancellation of shifts with less than reasonable notice. All these reforms are designed to tackle the challenges faced by the changes to the way many people work in the UK. There’s been a huge growth in the use of casual working and self-employed arrangements, and this is very evident in the cleaning sector. The reforms are designed to retain this flexibility, which is seen as vital to economic growth, but give much greater clarity on the terms of engagement, making it easier for individuals to understand and enforce their rights. At the heart of this is the issue of correctly identifying the employment status of those who work for your business, as employment rights are governed by this. The Government concedes that this is an area of unacceptable uncertainty and has promised legislation to clarify this but there’s no sign of this

on the horizon just yet. In the meantime, many businesses rely upon common misconceptions in this area. A lot of business owners and employers believe that employment status is what is agreed with the individual, what is written in their contract or how they are treated for tax purposes. In fact, it is based upon a detailed evaluation of how the relationship works in practice. Many employers in the cleaning sector may find that individuals who start working on a casual or self-employed basis have evolved into employees through their pattern of engagement. Citation is a provider of HR, Employment Law, Health & Safety compliance services to businesses across the UK. Visit citation.co.uk to find out more about what they can do for you.

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International NEWS We hope you have been enjoying our international updates this year. As you can see from the graphic it’s been another busy year for BICSc International. The team have trotted the globe to deliver training, set up centres and carry out audits. Locations included Belgium, Istanbul, Jeddah, Bahrain, Dubai, Abu Dhabi, Oman, Brunei and Saudi Arabia. 2020 is shaping up to be another busy year. Where will the BICSc International brand pop up next? Back in October, Chris Ryan, MBICSc joined us as Head of International Business, Chris is a former BICSc Council member, and knows BICSc well, here he shares his thoughts about his new role and his plans for BICSc International.

Chris Ryan MBICSc, Head of International Business

Tell us about your career in cleaning to date? I first became involved in the cleaning industry in 1998 following 12 years’ service in the Royal Air Force. I started in a purchasing and logistics role operating in a Direct Labour Organisation. The Cleaning Services in the DLO were delivered mainly to the education sector, and I wanted to learn and understand more about the products, the equipment and the service delivery. I started to research and engage with suppliers and manufacturers and working with the frontline operatives my passion for the industry began to develop. I enrolled in the City and Guilds 764/1 in Cleaning Science course and progressed on to the City and Guilds 764/2 Cleaning Science Services Supervision course at Matthew Boulton College in Birmingham. I continued with my development and went on to complete numerous industry-based training programmes including COPC 1 and COPC 2, BICSc Train the Trainer, IICRC fire and flood restoration, floor sanding and finishing,

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hard floor care and carpet care to name a few. I have always enjoyed the challenges of the industry and respected the people working within it. I have served as a National Executive Committee member for the Association of Building Cleaning Direct Service Providers and as a Council member for the British Institute of Cleaning Science. I have always been an advocate of training having been fortunate to get the help and support to develop my own career and have helped facilitate training within our service. I have seen first-hand the benefits of training and the value it has added to the service delivery, the operatives and the client. I am pleased that I can continue to promote training and professional standards in my new role and look forward to working with our customers in raising the profile of our fantastic industry.


You were formerly a BICSc Council Member – tell us about the changes you saw in the industry during your term of office? Our industry has always been challenging and highly competitive and never more so. The industry has experienced an increase in growth, revenue and the number of businesses operating. Service providers are continually looking to raise the bar in a bid to stand out above the competition. Delivering and maintaining standards is essential; however, increased client expectation is pushing service providers to exceed standards and drive the continual improvement for the service delivery and offer added value. Service providers recognise the need to work smarter, and the industry is reacting well to the challenge with manufacturers bringing in new technologies and innovation to support the demand. Clients are fully aware

of the advancement in technologies and innovation and want their providers to be at the forefront, offering improved working practices and higher productivity. Technology and innovation are not to be feared; this is a time to embrace the change and deliver services more effectively and efficiently to maintain the competitive edge. It has been positive to see organisations that have invested in technology, innovation and their operatives through the provision of training to drive increased efficiencies in processes while promoting morale, motivation, increased job satisfaction and operative capacity. Another benefit is the reduced employee turnover; it’s being recognised that providers don’t have to work harder, just smarter.

In your opinion, what does the industry need to be prepared for over the next few years? The continuing drive for sustainability will remain a key area of focus for all service providers. This is a very real issue and only this month we have been warned that humanity faces “untold suffering” unless we do something to improve our efforts to protect our planet significantly. We are being told of a climate emergency as the issue of climate change is accelerating much faster than scientists expected. Everybody needs to play their part and take some responsibility for the need to change. We have already seen improvements within our industry with manufacturers working to reduce single-use plastics and reviewing their product packaging. Chemical manufacturers are looking at the use of concentrates and introducing chemicals that

offer a lower environmental impact, even non-chemical and non-toxic cleaning options are being used. It’s a huge subject matter that will continue to be discussed for years to come, but the important message is that we do something, organisations will be making informed choices that link into their sustainability policy demonstrating positive action and commitment. I also believe that training and promoting professional standards will play a key role in supporting organisations to deliver their sustainability agenda. Through the implementation of standardisation and consistency, smarter working practices, increased productivity and reduced expenditure on equipment and materials, all of which collectively promote quality service delivery.

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What are your plans for BICSc International? Having been in post since the beginning of October, I see great opportunities for BICSc delivering on a cross international platform. BICSc recognises the interest from the global market, and now we have a team purely focussing and supporting the international client. From my first interactions in post, I have already seen significant interest and desire for an education path for professional standards and accredited training. For example, the Gulf Corporation Council (GCC) region which includes Saudi Arabia, United Arab Emirates, Bahrain, Oman, Qatar and Kuwait has seen continued growth and predictions for the future are positive with the cleaning and hygiene sector evolving rapidly. Increased public sector spend on the physical and social infrastructure along with increased private sector activity has seen successful expansion at pace

within the region, providing opportunities for partnership and growth. We have already supported numerous organisations through our Accredited Training Membership with Accredited Training Organisation set up demonstrating their commitment to BICSc accredited training. Within Saudi Arabia, our Associate, the National Training Centre for Facilities and Hospitality Management (FHM) continues to develop with plans for more centres across the region. It is an exciting time for BICSc, and we will continue to explore all opportunities for the growth of the international business through support and collaborative partnerships. With interest across the GCC, China, India, Malaysia, Nigeria, Egypt, Turkey and Italy to name a few it is going to keep the team busy, and we look forward to the challenge ahead.

Where will you be travelling to on your first overseas visit? I have my first visits booked for mid-November where I will be travelling to Dubai, Abu Dhabi, Oman and Qatar. I’m really looking forward to visiting these countries and meeting with some of our clients and seeing how cleaning services are delivered within these regions. I have been watching with interest the developments going on within the GCC and next year in October, Dubai will host Expo 2020, which promises to be the ‘Greatest Show on Earth’.

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This spectacle will be bringing the world together in one place, focusing on cultures, technology, innovation, sustainability and will be showcasing what progress and developments have been made worldwide in making the unbelievable, believable. I believe this demonstrates how fast our world is changing, and our need to change with it and protect it.


Thank you 2019 2020 what have you got for us?

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We are going to the Manchester Cleaning Show Registration is now open for the region’s largest cleaning & hygiene event. We are thrilled to announce registration is now open for the Manchester Cleaning Show, taking place at EventCity on 25-26 March 2020. Now established within the North West, the Manchester Cleaning Show is the region’s LARGEST cleaning & hygiene event offering an invaluable opportunity to meet with suppliers, make new connections and gain knowledge about the key challenges affecting the industry.

By attending The Manchester Cleaning Show you will: • Create fantastic business relationships and strengthen existing ones • Test and source new and exciting products • Benefit and learn from a free to attend conference programme • Discuss industry challenges and network with new and existing clients

Please note: This is a trade only event, no under 16s

Registration link: https://cleaningshow.co.uk/manchester/register-now


New Corporate Members August – October 2019 Academy Cleaning & Maintenance Ltd

Meem Facility Management

Adeeb Facilities Management LLC

Nu-Look Ltd

Assure Cleaning and Property Maintenance Ltd

Obsessively Clean limited

BVG India Ltd

Paul C-Cleaning Service Ltd

Clairvoyant Facility Management LLC

Skilled Force Limited

DNA Cleaning Solutions Ltd

SRACO

Electrolux Maintenance & Commercial Services LLC

SRS Cleaning Equipment

GMMH NHS Foundation Trust

T L Killis Ltd

iClean South West

United Cleaning Solutions

Klassic Maintenance Ltd

New Accredited Training Members August – October 2019 London Borough of Hounslow

Mitie - Derby

London Borough of Newham

Q D FOR OPERATION AND MAINTENANCE COMPANY

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BICS BUSINESS

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Have your contact details changed? Drop a quick message to membership@bics.org.uk or give us a call and we will be happy to update your details.

#Creating a Career in Cleaning

EDITION 4 | 2019 | THESTANDARD

Profile for The British Institute of Cleaning Science

The Standard Edition 4 2019  

This edition includes the Chairman’s note, information on the upcoming conference CLEAN2020 and details on the new Cleaning Professional's S...

The Standard Edition 4 2019  

This edition includes the Chairman’s note, information on the upcoming conference CLEAN2020 and details on the new Cleaning Professional's S...