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Cargo Handling Manual

Cargo acceptance

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Table of contents 4. Cargo acceptance 4.1 Cargo acceptance process 4.2 Ready for Carriage 4.3 Consignments Not Booked 4.4 4.4.1 4.4.2 4.4.3 4.4.3.1 4.4.3.2 4.4.3.3 4.5 4.5.1 4.5.2 4.6 4.6.1 4.6.2 4.6.3 4.6.4 4.6.5 4.6.5.1 4.6.5.2 4.6.5.3 4.6.6 4.6.7 4.6.8 4.7 4.7.1 4.7.2 4.8 4.8.1 4.8.2 4.8.2.1 4.8.2.2 4.8.2.3 4.8.2.4 4.8.2.5 4.8.2.6 4.8.2.7 4.8.2.8 4.8.2.9 4.8.2.10 4.8.3 4.8.3.1 4.8.3.2 4.8.3.3 4.8.3.4 4.8.3.5 4.8.3.6 Emis par: DZ.CA Emis par: SPL/FQ

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Document acceptance 4 AWB 4 Other Documents 5 Acceptance of Consignments to the USA, Canada, India, Colombia and China or any import/transit shipment to/through the European Union 5 Extension of Ready for Carriage procedure 5 Acceptance Process 6 “Man in the box” procedure 8 Physical acceptance 9 General 9 Unit Load Devices Assembled by the Shipper 9 Security 10 General 10 Prohibited articles 10 Cargo acceptance outside European Union 11 Cargo acceptance within European Union 11 Secured status indication 11 Cargo accepted from a Regulated Agent: 12 Cargo Accepted From a Known Consignor: 12 Cargo accepted from an Account Consignor (EU): 12 Elevated risk cargo shall not be accepted. 13 Mail acceptance for U.S. carriers and by foreign carriers for all destinations in the U.S.A. 14 Security Documentation 15 Deviation in acceptance 20 Documents not in order 20 Deviations in control 20 Special cargo acceptance 22 Special cargo due to there shape or volume / HEA 22 Live animal 22 Animals accepted for transport 22 Prerequisites before acceptance 23 Live Animals Acceptance Checklist 23 Check documentation 24 Physical check of AVI 25 Day-old chicks 27 Horses 28 Live Ornamental Fish 29 Cattle 29 Dogs & Cats 30 Perishables (Fresh and Pharma) 33 Temperature 33 Airwaybill: 33 Packaging: 33 Labelling 33 Checks on Fresh 1 and Pharma 1 34 Checks on Fresh 2 and Pharma 2 35 © société Air France – Tous droits réservés © Copyright KLM – Tous droits réservés

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Cargo Handling Manual 4.8.3.7 4.8.3.8 4.8.3.9 4.8.3.10 4.8.3.11 4.8.3.12 4.8.4 4.8.5 4.8.6 4.8.6.1 4.8.6.2 4.8.7 4.8.8 4.8.9 4.8.10 4.8.10.1 4.8.10.2 4.8.11 4.8.12 4.8.12.1 4.8.12.2 4.8.13 4.8.14

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Cargo acceptance

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Frozen / deep-frozen products Temperature measuring equipment Fruits and vegetables Fresh meat Fish Flowers Dangerous goods Live Organ Human Valuables Acceptance checks Documentation Vulnerables Art shipment Vehicles Big shipment General Engine Human remains Freight Service General Company Service Air Waybill Diplomatic cargo Express Shipment

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Cargo Handling Manual

Cargo acceptance

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Cargo acceptance

4.1

Cargo acceptance process

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4.2

Cargo acceptance

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Ready for Carriage

When a consignment is delivered for export acceptance it must be Ready-for-Carriage (RFC) as per provisions of the IATA TACT-Rules section 2. A consignment is Ready for Carriage if the: • shipment is booked and delivered as booked; • shipment is delivered before the agreed close out time / latest acceptance time; • shipment is complete together with the AWB and other relevant documentation; • weight, number of pieces, volume, contents, service type are correct on the AWB and in accordance with the actual shipment and booking; • shipment is customs cleared; • pieces are correctly labelled; • condition of the packages is suitable for air transport; • IATA regulations, such as DGR and LAR, are correctly observed (if applicable); • MAWB (FWB) and HAWB (FHL) is correctly received; • security regulations are complied with; • customs regulations are complied with and • any other regulation that is applicable is complied with. If a consignment is not Ready for Carriage the local AF-KL representative must be contacted for instructions.

4.3

Consignments Not Booked

As a security requirement in principle only pre-booked commercial consignments shall be accepted. Shipments requiring special attention (Live Animals, Human Remains, Perishables, Pharmaceuticals, Dangerous Goods and Valuables etc.) may never be accepted without a confirmed booking. AIR FRANCE only With the exception of FSB Service Cargo and Equation shipments, non-booked cargo consignments can not be accepted.

KLM only

Not-booked consignments of general cargo may be accepted pending arrangements for a confirmed booking up to the final destination shall be initiated by the booking agent. All formalities at transiting stations and at station of final destination must have been confirmed prior to dispatch of the consignment. The KLM Cargo office must be contacted to initiate booking procedures.

4.4

4.4.1

Document acceptance AWB

Cargo consignments can only be accepted when accompanied by an Air Waybill. The Air Waybill is a non-negotiable document; the term “Not Negotiable” is printed on the face of each IATA Air Waybill. It means that the Air Waybill is a straight or non-negotiable Bill of Lading which is contrary to a negotiable Ocean Bill of Lading. The Air Waybill does not serve as representation or ownership of the goods. During transport the goods can not be endorsed to a 3rd party (which would make that 3rd party the legal owner of the goods). Provisions (e.g.: discharge of carrier’s responsibility) issued by the shipper or his agent are not accepted. See TACT Rules 2.1.5 and 2.1.6.

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Cargo acceptance

The Air Waybill therefore serves as a Contract of Transportation between Shipper and Carrier (Air France, KLM or any other IATA member airline). The Air Waybill further serves the following purposes : • Contract of Carriage (documentary evidence of the conclusion of a contract of carriage); • Proof of Receipt of Goods for Shipment (shipper receives a receipt as proof that he has tendered the goods in good order and condition); • Freight Bill (showing all charges connected with the transportation by air. It is also used as bill or invoice); • Certificate of Insurance (if shipment has been insured under carrier’s insurance policy); • Customs Declaration (basic document to be presented for outward and inward clearance); • Waybill (containing all necessary information as to the handling, dispatch and delivery of the goods).

4.4.2

Other Documents

In addition one or more of the following documents must or can accompany the Air Waybill: • Security Declaration (Unknown Consignors / Shippers only) • Shipper’s Declaration for Dangerous Goods; • Shipper’s Certification for Live Animals; • Vaccination Certificate (for Live Animals); • United States Government Bill of Lading; • ATA Carnet (Admission Temporaire – Temporary Admission); • Invoice; • Packing List; • Certificate of Origin; • Consolidation manifest; • Cargo agent’s House Air Waybills; • Embalming Certificate (for Human Remains); • Health Certificate; • Any other document not mentioned, but required for determining the nature of the goods.

4.4.3

Acceptance of Consignments to the USA, Canada, India, Colombia and China or any import/transit shipment to/ through the European Union

4.4.3.1

Extension of Ready for Carriage procedure

The Ready for Carriage (RFC) procedure is extended for all shipments transported to or via the United States of America, Canada, and India and Colombia. It is as well extended for any import or transit shipment in the European Union (EU) originating from a non EU station. USA Customs and Border Protection Agency (CBP) The U.S. Customs and Border Protection Agency (CBP) require advance electronic data for all import shipments transiting or terminating the United States. A separate ULD Consolidation Manifest, including the destination is required for each ULD containing consolidated shipments. The (part of the) House Air Waybill loaded in or on the ULD must be clearly indicated on the consolidation manifest.

AIR FRANCE only

This information must also appear in the subject Pelican record.

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Cargo acceptance

KLM only

This information must also appear in the subject Cargoal record All Master Air Waybills and Consolidation Manifests for destinations in the USA must be placed in a separate envelope in the board case. CBP requirements are published in TACT Rules, paragraph 7.3-United States of America (US).

• Canada Border Service Agency (CBSA)

CBSA requirements are published in TACT Rules, paragraph 7.3-Canada (CA).

• Indian Customs Regulations

India Customs Regulations as defined per Customs Public Notice No. 11/2006 dated May 31, 2006.

• Colombian Customs Regulations

Colombia Customs Regulations as defined per Ministry Decree n°4132 dated October 29, 2008

• Chinese Customs Regulations

According to the new Chinese customs regulation, shipments with destination SHA and PEK must follow the same process applicable to shipments destined for Colombia.

• European Union Customs Regulations

EU Regulations as defined per Regulations 648/05 and 1875/2006

4.4.3.2

Acceptance Process

Master Air Waybill (MAWB) - House Air Waybill (HAWB) For both consolidated and non-consolidated consignments the Air Waybill must show the following information: Table 1 Master Air Waybill and House Air Waybill Shipper

Name of shipper, street, city of residence and valid IATA country code.

Consignee

Name of consignee, street, city of residence and valid IATA country code.

Routing

The destination (valid IATA Airport code).

Number of pieces

Total number of packages in the consignment. -- Shipper loaded ULD: The Master Air Waybill can show “1” in the box “No. of Pieces RCP”. The total number of packages in the consignment must be shown in the box “Nature and Quantity of Goods”. -- The total number of parcels of all individual House Air Waybills in the consolidation must equal the number of parcels mentioned on the Master Air Waybill.

Gross weight

The gross weight of the consignment -- The total weight of parcels of all individual House Air Waybills in the consolidation must equal the weight shown on the Master Air Waybill.

Nature & Quantity of goods

Actual and precise description of the cargo in the consignment including Dimensions of parcels. Vague descriptions (“FAK”, “Said to contain” etc.) are not allowed.

If any of this information is missing the shipment shall not be accepted in the Air France- or KLM Cargo

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network. Note Consolidated consignments must be shown on the Master Air Waybill as “Consolidation”. Phrases such as “Consol Containing Garments” are not allowed).

Consolidation Manifest If any one of the specifications of Table 2 is not met the consignment must be refused. The forwarder or shipper will be held liable for additional expenses resulting from non-compliance. Table 2 The Consolidation Manifest Consolidation

A detailed consolidation manifest and a printed copy of each House Air Waybill in the consignment.

Shipper loaded ULD

Consolidation manifest for each separate ULD containing (part of) the total consolidation.

Split shipment

Specification of House Air Waybills loaded on the ULD. Note Specification of House Air Waybills and parts thereof to be shown in: Pelican (Air France) or Cargoal (KLM).

ULD loaded by Handling Agent

For loose shipments loaded on a T-ULD by the Handling Agent, the consolidation manifest(s) must be attached.

AIR FRANCE only • Paper documents

Paper documents must be inserted into the “CUSTOMS KIT” envelope (HAPI reference / SAP: I411DZCA9507A/3029547) and placed on board via envelope 2222 (Cargo documents). These include the paper Air Waybill, the Consolidation Manifest and details of the distribution of the House Air Waybills by pallet (Master Air Waybill manifest per ULD) if applicable. The “CUSTOMS KIT” is not necessary for Colombia.

• Computer transactions

Pelican -- The #DSI must always be entered, mentioning the information specified above (participants, IPC if applicable etc.). -- For consolidations the #DHM must always be entered. -- For consolidations the #DHI must always be entered and must mention the information specified above (pieces, participants). Visual Customs If Visual Customs is available at the station, the flight on which the shipment is to be loaded must be checked and any anomaly reported must be corrected before the deadline set. Once all anomalies have been corrected, the flight must be sent. In case of a split consolidation details of the pieces included in the HAWBs loaded (BPCS) onto each flight must be completed.

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Note In case of consolidations, the description on the Master Air Waybill must contain the term “Consolidation”, and the 4-letter Pelican code must be CNSL. Any shipment where the consignee is a freight forwarder will have to be consolidated and the House Air Waybills will need to specify the actual consignee. Single shipments where the consignee is a freight forwarder must be rejected.

KLM only

For all T-ULD’s with a destination that lies within the United States of America or Canada the consolidation manifests must be faxed to SPL/FH-NAD flow at fax number +31 26488337

4.4.3.3

“Man in the box” procedure

AIR FRANCE only:

Cargo flights departing from France or French Overseas territories to USA are subject to the French Regulation witch is approved by US Authorities. The procedure «Man in The Box» applies to cargo flights departing from the USA, or to cargo flights operating towards the USA from countries not subject to the French regulation.

KLM Only

Man-in-the-Box procedure for consignments to the USA on Freighter Aircraft operations To comply with Transportation Security Administration regulations (All Cargo International Security Programme (ACISP) procedures), all shipments dispatched on a freighter aircraft with a destination in the United States of America have to be checked at the point of acceptance in the KLM Cargo network. In order to avoid any intrusion of a human being in an individual package, each individual package exceeding 68 kg/150 lbs in weight and 60/50/50cm in dimensions must: • either be iron banded or alternatively, fitted with unbreakable plastic bands by the shipper or the forwarder; or, • be visually/physically inspected on the contents at the point of acceptance. Packages not banded by the shipper upon delivery must be banded by KLM or its Cargo Handling Agent. One of the major requirements is that “The All-Cargo Air Carrier must open and visually inspect all nonexempt cargo items over 150 pounds (68 kg) on every cargo flight to ensure there are no unauthorized individuals present.» A further amendment states that X-ray equipment can be used instead of opening the shipment. Remarks: • TSA procedures allow opening of boxes for visual inspection, including preparation of Inspection Reports; • TSA Inspection Reports must be attached to the Air Waybill; • Shipper’s integrity must be respected at all times; • Through-ULDs, including Shipper-Build ULDs may only contain packages with a weight in excess of 68 kg, provided they are banded at the point of acceptance; • Information on supplies required to band boxes can be obtained from SPL/CJ-CSS. This procedure makes it necessary for KLM to comply with these TSA-procedures, which state the company is responsible for visual inspection or banding packages with a weight in excess of 68 kg / 150 lbs or of a size big enough to contain a human being.

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4.5 4.5.1

Cargo acceptance

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Physical acceptance General

After having received permission to unload the consignment the driver reports to the warehouse and hands the written permission over to the employee. The employee on duty, physically accepting the cargo will further perform the Ready for Carriage check by ascertaining that: • The number of parcels in the consignment is equal to the number of parcels on the Air Waybill; • The consignment is not damaged; • The packaging is in agreement with standing specifications; • The weight of each consignment is accurately determined and matches the Air Waybill. The established weight must be separately recorded; • The greatest length, width and height of a consignment are measured so its cubic volume can be calculated against volume shown on the Air Waybill. Accepted consignments are either prepared for dispatch on the booked flight or truck or stored in the warehouse, pending the departing flight or truck. Any pallet sent to a station operated by B777F ( even if this station is also operated by B747) must be build up according to the B777 contour.

AIR FRANCE only: B777F During the acceptance, if a shipment known as a compressible cargo in the IT system is in fact constituted of rigid cargo, the acceptance agent must add the SHC NCC into the IT system (and reversely). Besides these rules, the following extra checks and reports are needed to perform correct invoicing with the correct weight/volume and price. These extra checks are to be done for specific shipments with a volume component for which spot rates are given that have a risk of revenue leakage, for specific customers or for specific lanes. The CSO/ Sales manager will provide OPS with a list of shipments which have to be mandatory reported.

4.5.2

Unit Load Devices Assembled by the Shipper

Consignments may be assembled into Unit Load Devices by the shipper or his agent. Special rating is applicable to ULDs delivered by the shipper or his agent. It is therefore not permitted to load additional cargo onto such ULDs without shipper’s consent. ULDs assembled by the shipper or his agent shall not contain: •• Articles shown in the IATA Dangerous Goods Regulations as bearing a restriction, with the exception of those articles mentioned in IATA DGR paragraph 9.1.1.1, namely: -- Radioactive Material -- ID8000 - Consumer commodity -- UN1845 - Carbon dioxide, solid / Dry Ice, when used as a refrigerant for other than dangerous goods) -- Magnetized material, provided prior approval from Air France or KLM has been obtained •• Arms, weapons, ammunition and war material; •• Live animals; •• Valuable cargo; •• Human remains. Emis par: DZ.CA Emis par: SPL/FQ

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Cargo acceptance

ULDs delivered by the shipper or his agent shall be accepted as described in chapter 2. Unit Load Devices assembled by the shipper or his agent failing the required specifications shall not be accepted for transport. A shipper build must not be open during handling without the permission of the shipper (see TACT 3.10.5).

AIR FRANCE only

Shipper Loaded ULD (SLU) •• The Special Handling Code “SLU” must be applied in the subject Pelican record to identify the consignment. •• The box “No. of Pieces RCP” on the Air Waybill must show the number of Unit Load Devices in the consignment. •• The box “Nature and Quantity of Goods” must indicate the number of packages with the following phrase: « said to contain xxx pieces ». Note See paragraph 4.4.3 -Acceptance of Consignments to the USA, Canada and India for descriptions in the Nature and Quantity of Goods box.

KLM only

The Special Handling Code “BUP” must be applied in the subject Cargoal record to identify the consignment.

4.6

4.6.1

Security General

The employee must check the status of the cargo by using the list of regulated agents and known consignors as issued by the national authority, or the approved agents list as issued by AF-KL. A list of regulated agents, known consignors, account consignors issued by the relevant authority shall be maintained, as well as the list of persons authorized to deliver the consignments on behalf of the consignor or his agent. Upon acceptance the consignment must be visually inspected for signs of tampering, exposed wires leaks, content inconsistencies or any other suspicious conditions that may render the cargo unsafe to transport. Any cargo that appears to have been tampered with, that has exposed wires, shows evidence of leakage, content inconsistencies and/or other suspicious conditions must not be accepted.

4.6.2

Prohibited articles

The following shall be considered as prohibited articles in consignments of cargo: • Assembled explosive and incendiary devices that are not carried in accordance with the applicable safety rules. The following shall be considered as prohibited articles in consignments of mail: • Explosive and incendiary devices, whether assembled or not, and their component parts.

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Cargo Handling Manual 4.6.3

Cargo acceptance

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Cargo acceptance outside European Union

All consignments accepted in countries outside the European Union shall be in accordance with the country national security program and with the AF-KL security program. Specific security measures, tailored to the local situation, may be implemented by AF or KL (see ORION for AF measures)

AIR FRANCE only

Other States not implementing a National Civil Aviation Security Program Air France may approve a consignor or a freight forwarder as a known consignor or regulated agent on the following criteria: • an annual letter of commitment (see CHM «4.6.8», page 16) must be signed; • specific security provisions may be required and shall be implemented; • a security declaration/certificate for each consignment (see CHM 2.3.2.5) must be signed.

4.6.4

Cargo acceptance within European Union

Upon delivery of cargo the employee accepting the air waybill shall categorize the consignment as: • cargo delivered secured by a Regulated Agent, Known Consignor or Account Consignor; or • cargo delivered unsecured or delivered by a non regulated agent, unknown consignor / shipper.

4.6.5

Secured status indication

Any consignment tendered to an air carrier or another Regulated Agent after the security controls have been applied, must be accompanied by a documentation containing following informations: • Site specific name and address of the regulated agent that issued the security status and/or it’s unique alphanumeric identifier • Unique identifier of the consignment (Airwaybill number) • Content of the consignment • Security status of the consignment, stating: SPX or SCO • Reason that the security status was issued: • KC, meaning received from known consignor, or -- AC, meaning received from account consignor, or -- The means or method of screening used, or -- The grounds for exempting the consignment from screening. • Name of the person (or equivalent identification) who issued the status and date and time of issue. • Site specific name and address (or unique identifier) of any regulated agent who has accepted the status given to a consignment by another regulated agent. Documentation must be on the air waybill or on a separate document (see 2.3.2.5) and either in an electronic format or in written form. The documentation shall be available for inspection by the appropriate authority at any point before loading the consignment onto an aircraft. “SPX” meaning secure for passenger, all-cargo and all mail aircraft “SCO” meaning secure for all-cargo and all-mail aircraft only

KLM only

KLM only accepts cargo with security status SPX.

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Cargo Handling Manual 4.6.5.1

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Cargo acceptance

Cargo accepted from a Regulated Agent:

The employee accepting a secured consignment from a regulated agent to whom security controls obligations apply shall: • establish that the person delivering the consignment does this on behalf of the consignor or on behalf of the Regulated Agent; • establish the identity of the person delivering the consignment by means of a formal proof of identification document (e.g. passport, drivers license), issued by or on behalf of the national authorities. • check the RA agreement number in the EU data base These requirements shall apply whenever security controls have been applied by a known consignor or another regulated agent, regardless whether the consignment is consolidated or not. Every shipment received unsecured from a Regulated Agent must be screened before loading on board an aircraft. A security documentation must be issued.

4.6.5.2

Cargo Accepted From a Known Consignor:

Consignments delivered by a known consignor are deemed to be secure, unless otherwise specified. The employee accepting the consignments from a known consignor shall: • establish the identity of the person authorized to carry out deliveries on his behalf; and • check the KC agreement number in the EU data base Every shipment received unsecured from a Known Consignor must be screened by the company before loading on board an aircraft. A security documentation must be issued.

4.6.5.3

Cargo accepted from an Account Consignor (EU):

Account consignors shall be designated by a regulated agent. The account consignor is provided an “Aviation Security instruction for Account Consignors” and submits a signed “Declaration of commitments – account consignor” to the Regulated agent. Security status of the Cargo delivered by an Account Consignor must be SCO and carriage is allowed only on all-cargo or all-mail aircrafts. Cargo from Unknown Consignors / Shippers and Unaccompanied Baggage: Acceptance of cargo from unknown consignors and its subsequent carriage on an aircraft is a security risk. Therefore, such shipments must undergo following controls before being loaded on board an aircraft: Unknown Consignors / Shippers must provide a proof of identity (e.g. valid passport) and the consignment shall be subjected to one or multiple of the following methods of screening: •• X-ray and other detection bio-sensory technologies; •• search by hand; •• trace detection, subject to other means, both technical and bio-sensory, (e.g. sniffers, trace detectors, explosive detection dogs etc.). All Unaccompanied Baggage shipped as cargo must be treated as if originating from an Unknown Consignor / Shipper. Baggage shipped as cargo shall consist of only personal wearing apparel and personal articles of a passenger (including portable musical instruments, portable typewriters and portable sports equipment). The consignment shall be protected at any time against unauthorized interference during preparation, storage and transportation to the aircraft. Note : Unknown Consignor / Shipper must be present at the time of hand search.

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Once the consignment of an Unknown Consignor / Shipper is screened accordingly the Regulated Agent’s Security Program, the Declaration Security Status Cargo must be signed by the screener and should be included on or attached to the Air Waybill. Cargo acceptance for all passenger and cargo flights with destination USA or in transit USA and all flights operated by US carriers. N.B : This includes the flight to BOM ex Schiphol (operated by Delta Airlines)

4.6.6

Elevated risk cargo shall not be accepted.

Elevated risk cargo includes; -- cargo described as «personal effects» or «household goods» or when commodity information is missing or inaccurate -- shipment paid by cash or shipped Cash on Delivery -- shipment from a shipper or a cargo agent having less than 30 days business relationship, and no established shipping address, and no billing address -- private cargo accepted from the air carriers’ direct employees or representative (so called ‘If Space Available (ISA/IPB) cargo’) As a result of the above mentioned requirement, each AWB and MAWB must be accompanied by the original acceptance statement in English from the issuing agent. The statement must be: • Printed on the letterhead of the issuing agent, • Signed by the issuing agent, and • Attached on top of the air waybill. A copy of the statement must be retained in the station of origin for 90 calendar days. If this statement is not obtained, the entire AWB or MAWB is considered elevated risk cargo and must not be accepted. The AWB/MAWB Acceptance Statement must include the following text: «(M)AWB Acceptance Statement»: This (master) air waybill contains no shipments containing any of the following: 1. Supporting shipping documentation that describes the cargo as «personal effects» or «household goods» or has commodity information that is missing or inaccurate; 2. Shipments paid for by cash or personal check, or shipped Cash on Delivery; 3. Shipments from a shipper that does not have an established business relationship of more than 30 calendar days and an established shipping and billing address; 4. Cargo accepted from an International Air Transport Association (IATA) registered agent, other cargo agent, freight forwarder, consolidator or air carrier that does not have an established business relationship of more than 30 calendar days and an established shipping and billing address» 5. Private cargo accepted from the air carriers’ direct employees or representative (so called ‘If Space Available (ISA/IPB) cargo’). Emis par: DZ.CA Emis par: SPL/FQ

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Exceptions: Foreign air carrier company material and mail (COMAT), diplomatic pouches, and all US Department of Defense shipments tendered on a U.S. Government Bill of Lading may be carried on passenger flights. (Irrespective of the weight)

4.6.7

Mail acceptance for U.S. carriers and by foreign carriers for all destinations in the U.S.A.

As a consequence of the new Emergency Amendment 1546-10-06A and1546-10-7A from the TSA, effective from Nov 18 at 17.00 GMT (expiring December 8 2010 at 17.00gmt), 3 categories of mail are recognizable: 1. Mail containing pieces weighing less than 16 ounces (453gr) may be carried on passenger flights. 2. Inbound Army Post Office (APO)/Fleet Post Office (FPO) mail, foreign air carrier company material and mail (COMAT), diplomatic pouches, and all US Department of Defense (DoD) shipments tendered on a U.S. Government Bill of Lading may be carried on passenger flights.(irrespective of the weight) 3. Mail containing pieces weighing 16 ounces (453gr.) or more shall not be carried on passenger flights, unless: • A Tendering Statement (T.S.) in English is issued by the Designated Postal Operator (D.P.O.) and forwarded together with the dispatch. • Every piece weighing 16 ounces (453gr.) or more in the dispatch has been security screened at piece level by the D.P.O. D.P.O. Tendering Statement: All mail pieces in this dispatch (number……) that weigh 16 ounces (453gr.) or greater were received from a business in this country that has an established relationship of more than 30 calendar days and an established shipping and billing address. All mail pieces in this dispatch (number……) that weigh 16 ounces (453gr.) or greater have been security screened using one of the methods listed by the T.S.A. Time, date and place must be mentioned and the letter head of the D.P.O. must be on the statement. For information of DPO, Security Screening Methods listed by the T.S.A: a. Explosive Detection System (EDS) b. Physically open the shipment and screen the contents using Explosive Trace Detection (ETD) c. X-Ray d. Advanced Technology X-Ray (AT X-Ray) e. TSA recognized Explosive Detection Canine (dogs) f. Colorimetric testing. g. Other methods approved by the TSA. Please note that all original signed statements must accompany the regular, required mail documentation. Copies of the statements must be kept at origin station for at least 90 calendar days. All Mail weighing more than 16 ounces (453gr) per item for which no confirmation on an established relationship could be obtained must be refused at origin station for transportation on AF/KL flights.

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Cargo acceptance

4

Security Documentation

EU states only By completing the security declaration the screener declares that the consignment contains no forbidden articles and is in compliance with EC 300/2008, EC272/2009, EU 185/2010 and EU297/2010 regulations. Security declarations, containing all relevant information can be required to be used by government authorities or cargo handling companies in their prescribed format. The regulated agent consignment documentation is only applicable for EU states. N.B : Sample of regulated agent consignment security documentation next page.

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Cargo acceptance

AIR FRANCE only

The regulated agent consignment documentation must be completed for every AWB. In the European stations the security documentation data’s can be collected electronically in PELICAN. Letter of commitment (valid for one year), to be filled out by a freight forwarder and to be approved by Air France, where there is no National Civil Aviation Security Program. This letter is to be kept in the stations’ file. LETTER OF COMMITMENT APPROVED AGENT COMPANY NAME

:

ADRESS

:

I, the undersigned, certify that the cargo delivered to Air France is in conformity with the regulations in force, that it corresponds exactly to the information given in the corresponding documents (MAWB -HAWB - packing list – invoices) and that it does not compromise the security or safety of the air transport. I certify that: a) the consignments prepared in secure premises by reliable and security trained staff; and protec ted against unauthorized interference during the preparation, storage and transportation; b) The identity and address of the deliverer and the consignor are recorded (and kept on file for one year); c) Shipments are physically inspected by appropriate means (X-ray, explosive trace detector, hand search, etc.), unless a shipment is received from a known consignor who has signed a “known consignor” agreement and applies the required security measures; d) All measures have been taken to prevent shipments from containing an explosive device or any object which could affect flight safety and security; I am aware that the contents of the consignments might be examined for security purposes, Signed: Name (Block Letters):

Date:

Position (Title):

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Letter of commitment (valid for one year) to be filled out by consignor and to be approved by Air France, where there is no National Civil Aviation Security Program. This letter is to be kept in the stations’ file. LETTER OF COMMITMENT KNOWN CONSIGNOR COMPANY NAME

:

ADRESS

:

I, the undersigned, certify that the cargo delivered to Air France is in conformity with the regulations in force, that it corresponds exactly to the information given in the corresponding documents (MAWB -HAWB - packing list – invoices) and that it does not compromise the security or safety of the air transport. I certify that : a) the consignments are prepared in secure premises by identified and suitably skilled staff and protected against unauthorized interference during the preparation, storage and transportation; b) All measures have been taken to prevent shipments from containing an explosive device or any object which could affect flight safety and security; I am aware that the contents of the consignments might be examined for security purposes, Signed:

Date:

Name (Block Letters): Position (Title):

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Security certificate for each consignment tendered by a consignor and approved by Air France outside the EU and where requested by Air France. This certificate is to be kept in the stations’ file. CONSIGNMENT SECURITY CERTIFICATE Name of the consignor: Destination: I, the undersigned, certify that • • •

The consignment under AWB N° 057/ has been prepared using secure operations, premises and procedures as referred in our annual letter of commitment, until such time as it is presented to Air France or its handling agent; The consignment contains precisely what is mentioned on the accompanying documents; The consignment does not contain any prohibited articles.

I understand that the consignment may be examined for security purposes and that a false declaration may lead to legal action being taken. Name (Block Letters): Title: Signature : Date: The AWB number may be validated by the GHA when accepted in its premises.

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KLM only

The regulated agent consignment documentation must be completed for every AWB if the security status indication is missing or the shipment is unsecured. Agreement N°: __ /RA/_____-__/____ REGULATED AGENT CONSIGNMENT SECURITY DOCUMENTATION Screening location

:

Air Waybill number

: ___ / __________

Destination: __________________

Commodity: Shipment delivered: 

SECURED

NON –SECURED

Received from:

RA (Regulated agent) Agreement N°: __/RA/_____-__/____

KC (Known Consignor) Agreement N°: __/KC/_____-__/____

AC (Account consignor)

Means of screening used *:  Hand Search (HS)

 X-Ray (RX)

 EDS (DS)

 ETD (TD)

 Visual Check (VC)  Metal Detector (MD)

 Simulation Chamber (SC)  Free Running Dogs/ Classic dogs (CY)

Explosive Detection Dogs (EDD) :

 REST (Remote Explosive Scent Tracing) (RD)

Reason of Exemptions *:  DIP

 RAD

 BIO

 TRA (Transfer aircraft to aircraft)

SECURITY STATUS:

 SHL

 SMS

Flight N° / Date: _________ /______

 SPX

 SCO

Status issued by (Name or ID): DATE: __/___/__

Time:

* Fields not to be filled if shipment delivered secured by a RA or KC

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4.7

Deviation in acceptance

4.7.1

Documents not in order

4

Documents not meeting the requirements must be handed back to the driver for correction. The consignment shall not be physically accepted in the cargo warehouse until the documents have been corrected.

4.7.2

Deviations in control

In case the actual data (retrieved by weight and volume measurement) deviates more than the values specified in below table*, following instructions must be executed : a) Deviation actual from the Airwaybill OPS tasks The acceptance Department must: • inform the CSO department and the department issuing the CCA (in case it is not done by CSO), • Issue a new air waybill, issue a CCA or correct the original air waybill according to TACT and local rules. Option to be decided by the customer. • Capture the new data in CAPS /DSI. b) Deviation actual from the booking OPS tasks For any deviation concerning the booking, Export flows responsible or GHA (via FK/CK or CP) must decide, based on the deviation and flight capacity, if the shipment can be carried. If it is impossible to carry the shipment, CSO must be involved to inform the customer. The AF/KL OPS organization will have a dialogue with CSO to determine next steps (onload, offload, later flights, etc…).* (*Only during CSO Department opening hours. If CSO Department is not available, Operations has to decide, based on the deviation and flight capacity, if the shipment can be carried. CSO Department will be involved, latest the next working day, about the action taken). CSO tasks Customer will be informed about the deviation and the consequences of the deviation (eventual change of price and/or flight). After confirmation from the customer, shipment will be rebooked after consultation with RM if needed. If the customer does not accept the new price and/or flight, the shipment will be returned. c) Reporting OPS tasks Any deviation related to points a) and b) must be recorded on a weight/volume discrepancy list (ref. to appendix attached). This list has to be submitted to CSO Department on a daily basis (or weekly basis depending of the local situation) and will be used to monitor and do the correct AWB control. This list also has to be submitted to a central department (at central or at Area level) in charge of the Data integrity checks for fuel surcharge purposes . *Deviations to be considered (W = actual weight): Actual shipment weight (kg)

Minimum deviation to be considered

0 < W ≤ 5000

10 %

W > 5000

500 kg

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4.8

4.8.1

4

Cargo acceptance

Special cargo acceptance

Special cargo due to there shape or volume / HEA

Air France only

During the acceptance, the SHC TRC must be filled in CPL for all rigid single items over 2.44m high. The SHC PRC (Piercing Cargo) must be removed in CPL : • For all cargos with PTRO, MTAL, SSTU, BILD and BOAT as commodity code and which measure less than 2,44m, • If it appears that the cargo is not piercing or penetrating.

4.8.2

Live animal

4.8.2.1

Animals accepted for transport Air France

KLM

Live horses see § 5.1.8

Accepted

Live one day-old chicks from selected stations see § 5.1.7

Accepted

Live ornamental fish from selected stations see § 5.1.9

Accepted

Cats and dogs see § 5.1.11

Accepted

Cattle, including ostriches see § 5.1.10

Accepted

Captive bred birds

Accepted for private owners only after approval of DZ.CA and limited to 5 specimen. Commercial transaction not allowed

Accepted ex Amsterdam, origins Belgium and the Netherlands, customer registration is mandatory.

Insects

Accepted see TACT Rules section 2 FRG-01

Accepted from known shippers, customer registration is mandatory

All other animals

••

if transported to or between a recognized zoological garden, breeding center, Wild Park or animal reception center. Only after approval of management SPL/JK. Customer registration is mandatory.

••

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if transported between a recognized zoological garden, breeding center, Wild Park or animal reception center. Only after approval of DZ.CA (telex HDQCDAF) on a regular basis and only after approval of DZ.CA (telex HDQCDAF)

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AIR FRANCE only

Embargo on : •• Squirrels, hedgehogs, giraffe, poisonous animals (reptiles, spiders, etc….), one day old rabbit and non weaned young mammals •• ommercial transaction of small mammals (like mongoose, tenrec civets etc…) from third countries in transit at CDG. Import (final destination CDG) is allowed upon DZ.CA approval. •• Animals on trucks .No derogation will be given. •• Reptiles on A318. •• Chinchillas : commercial shipments from jun 15th to sep 15th and during warm temperatures (over 27°C) •• Birds in aviary : commercial shipments Caution : From may 2009, some animal species are not allowed anymore in CDG animal station; so species concerned are under embargo on AF if coming from non European countries. Check CSM (Customer Service Manuel) chapter 5 Take and Process Order /Variation / Live for details .

KLM only •• ••

Animals not mentioned in table hereabove are under embargo in the KLM-network. Transport on trucks within the KLM Cargo network is in principle not allowed.

4.8.2.2

Prerequisites before acceptance

AIR FRANCE only

On Air FRANCE, only staff who followed with success live animal training dispensed by l’Ecole du Fret (DZ.TZ) can accept AVI. Bees: Please mind government regulation FRG.01 .Check in IATA LAR chapter 2. Never accept animals arriving at final destination on Saturday or Sunday; except if final destination gave you the OK TO FWD by telex.

4.8.2.3

Live Animals Acceptance Checklist

Preceding acceptance of shipments containing live animals, the Live Animals Acceptance Checklist must be filled up completely. The instructions on the Checklist have to be adhered to.

AIR FRANCE only

The use of the Live Animal Acceptance Checklist is mandatory when AVI shipments are presented .This checklist can be ordered in Click2Buy reference I811DZCA9502

KLM only

On KL horses are exempted of Live Animal Acceptance Check-list This checklist can be ordered through the Regional Planner (CP). If there is any uncertainty regarding the use of this checklist, please contact the local CP organization or SPL/FR.

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Cargo Handling Manual 4.8.2.4

Cargo acceptance

4

Check documentation

Checking documents means that all the required documents are present, valid and filled out; correctly. please check: • in the IATA LAR and the TACT the compliance with the variations of all the countries (as France or Netherlands) and carriers (as Air France or KLM) concerned by the shipment. -- Required documents for export, transit and import (see TACT, section 7) are filled out and attached. -- The shipper’s certification for live animals must comply with the Air France document (1611-DZ3350-00) or KLM document (4854-01.00) and must be completed in duplicate and signed by the shipper or his representative. -- The cargo agent is not allowed to sign shipper’s declaration. -- 1 copy is kept by the departure station, while the other follows the shipment to its final destination. •

The AWB: -- Covers no other goods, -- Indicates the common name of each species as well as the number of specimens, -- If necessary, special instructions relating to the care that must be provided to the animal, any tranquillizers that have been administered, temperature required on the plane. -- Full contact details including emergency contact phone numbers of the shipper, the consignee or their representative. -- For AVI in transit, fees of Animal station have be included on AWB.

CITES permits -- An agreement from DZ.CA (HDQCDAF) is required for all CITES animals -- Only permits issued by official bodies (see L.A.R., chapter 7.4 and 11) are accepted. -- Each CITES- shipment must be accompanied by a CITES EXPORT permit issued by the country of origin. If animal species is classified CITES I by IATA regulation, import CITES permit is required too.

Sanitary certificates

AIR FRANCE only

Sanitary certificates must always be drafted in French for shipments in transit or whose final destination is France. A set of original documents must be solidly attached to one of the containers (easily identifiable), and another set must follow the AWB. Check the booking (DBI) • DBI must indicate the common name of animals like dogs, cats, one day old chicks, goats but writing “live animals” or “domestic animals” is forbidden. • SHC (Special Handling Code): AVI can be associated at G02 (Gare 2 = Sodexi) or/and PEV* and/or OBX depending on animals species .If one SHC is missing at DBI, it must be added at acceptance. • AVI OBX = (Hold location see in CHM chapter 4.11 and 14.2) -- Mustelidae such as skunk, ferrets, mink and all foul smelling animals (OBX is not always required ex : for single ferret as pet) -- Pigs and goats -- Cattle -- Horses (more than 2 stalls) -- Any other animals if strong odor is noticed before loading.

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• •

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AVI PEV = ( if 1 pallet or more) (Hold location see in CHM chapter 4.11 and 14.2) -- cattle -- Goats -- Sheep -- Pigs Confirmed booking mandatory on the all legs until final destination All transit and import stations must have been informed in advance by telex of animals arrival

KLM only

All AVI airwaybills and other documents need to be put in a green AVI-envelop, these envelopes can be ordered under number KLM 5942-10.04.

AVI envelope

4.8.2.5

Physical check of AVI

Check the visible health condition of the animal; sick or injured animals must not be accepted.

Check the animal is effectively acceptable on the type of aircraft involved

Pregnant horses and cattle (and cervidae family on AF only) are only accepted according to IATA LAR § 10.8.1 with a vet certificate attesting that pregnancy is not so advance that animal will not give birth during transport and will bear transport by air during xx hours with xx stop-over.

There must be conformity between information of the booking, Shipper’s Declaration and the animal presented such as species, number of animals, weight, height etc….

Check packing -- Live Animals are only acceptable for transportation when packed according IATA LAR Container Requirements (chapter 8). Pets’ kennels must always have fixed to kennel’s door, a bowl to water the animal is needed. -- Systematically reject any package either damaged or not meeting the requirements.

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AIR FRANCE only

Check that the shipment weight and dimensions including the ULD used are compatible with the type of aircraft involved: see CHM Chapter 14, aircraft type. Note: On B747 Cargo, AVI must be loaded on main deck. In case of loading difficulties (segregation or temperature), AVI can be loaded in bulk (compartment 5 only) if needed. In this case, a pre-alert telex must be send to final destination station. • •

Make sure all markings are present on each crates following instructions of check list and IATA-LAR. Labeling: on each container, the following regulation labels must appear:

“This side up label” (directional arrows) on every side of the container.

“ANIMAUX VIVANTS / LIVE ANIMALS” label duly completed

Depending on the case “LABORATORY ANIMALS” labels duly completed NEVER OPEN CARGO CONTAINING LABORATORY ANIMALS.

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Cargo Handling Manual 4.8.2.6

4

Cargo acceptance

Day-old chicks

For each day-old chicks shipment Live Animal Acceptance Checklist must be fully completed and signed by the acceptance employee of the handling company and by the shipper.

KLM only

These checklists can be ordered through the CP. Day-old chicks not fit for transport have to be removed by the shipper before acceptance. KLM cargo has to be informed accordingly by telex to SPLFRKL or inform DZ.CA telex HDQCDAD for Air France Flight. Always check if the number of chicks does not exceed the following maximum numbers (this is only an example):

KLM only

An up-to-date matrix can be obtained via SPL/JK: Type of boxes: Size of boxes (in cm) Max number of chicks Type of boxes:

Size of boxes (in cm)

Max number of chicks

Small sized boxes

24 x 47 x 13,0 cm

max 44 chicks/box

Bundles *

24 x 47 x 26,0 cm

max 88 chicks/bundle

Medium sized boxes

48 x 47 x 15,0 cm

max 88 chicks/box

Large boxes

62 x 47 x 17,5 cm

max 90 chicks/box

Large boxes

50 x 50 x 15 cm

max 90 chicks/box

Large boxes 60 x 51 x 20 cm *One bundle is a stack of two small sized boxes tied together

Turkeybox

KLM only

Pallets of day-old chicks build by the shipper must be checked to make sure pallet build-up complies with KLM Cargo standards i.e. ventilation channels are not blocked (as described later) and (Styrofoam) floor beams are used. If the shipper does not meet these requirements, the handling company must rebuild the pallet to comply with these instructions or, if not possible to rebuild, refuse the shipment. • Solidity of the packaging stacking : Any shifting of the packaging results in baby chick mortality through crushing. Thus, the rules below concerning packaging acceptance, pallet construction and bulk loading shall scrupulously be respected according to rules described below.

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Cargo Handling Manual 4.8.2.7

4

Cargo acceptance

Horses

AIR FRANCE only

Check-list validation is mandatory. SHC (Special Handling Code) AVI.... and OBX if more than 2 stalls. Pregnant mares are forbidden unless accompanied by a vet health certificate attesting • Pregnancy date is less than 300 days • there is no risk the animal gives birth during the flight • will not suffer during the flight (destination and stop-over(s) must be mentioned) Pregnancy must be declared on Shipper’s declaration. Non weaned foals are forbidden without their mothers on Air France Foals and ponies (mini horses) may be carried in modified horse stalls. Ponies can also be carried either in small group in cattle pen on main deck with a CAT or in individual containers according to IATA LAR container requirement 2 or 73 and upon approval by DZ.CA (HDQCDAF). Stallion: High value horse used for reproduction, each stallion requires individual CAT. Stallion (non geld horse) used for races requires 1 CAT/stall.

KLM only

Horse shipments are excluded from the basic acceptance rule regarding the fill-up of the KLM Cargo Live Animal Acceptance Checklist, but horses may only be accepted when KLM Cargo horse stalls and KLM Animal Attendants are arranged in advance. Any request regarding horse traffic will be coordinated by SPL/SD in concert with the KLM Cargo Animal Hotel (SPL/CY). It is not allowed to transport stalls to other stations without the authorization of the regional planner (CP) and QI. The CP is in contact with the management of the Live Animals department of KLM Special Care (SPL/JK) and the worldwide horse stall planning from SPL/CY. Foals and ponies (mini horses) may be carried in special bulk containers (IATA LAR container requirement 3) after approval by SPL/JK.

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Cargo Handling Manual 4.8.2.8 • • • •

Cargo acceptance

4

Live Ornamental Fish

The Live Animal Acceptance Checklist must be fully completed and signed by the acceptance employee (of the handling company) or and by the shipper. Using polystyrene containers is sufficient, but cardboard outer containers are preferable. Only Polystyrene inner containers are accepted. Exceptions on KL only after consult/approval of SPL/JK. All boxes must have ‘live animal’ stickers and ‘this way up’ stickers attached or imprinted to them.

Stickers Live Tropical Fish EXAMPLE: (to be implemented)

AF only

Packaging shall be well insulated, perfectly watertight and maintain a high internal temperature. If so, the characteristics of these packaging allow loading fish without precautions; segregation of section 5.1.3.4 does not apply except RRY and ICE.

KL only • • • • • •

Minimum required temperature for live ornamental tropical fish is 20C (68F). Maximum temperature for live ornamental cold-water fish (e.g. koi carp) is 20C (68F). Note: Koi carp require low temperatures and therefore may be packed with ICE. The handling instructions on the box or AWB have to be carried out strictly.. Extreme temperatures (10C more or less than the temperatures stated above) will cause mortality. Boxes containing live ornamental fish must be handled with great care. Rough or inaccurate handling will cause damage to the boxes and water bags, which may result in leakage and even mortality. Boxes must always be kept upright. In any other position it will cause leaking of water.

4.8.2.9

Cattle

AIR FRANCE only

Cattle: including goats, sheep, pigs, cows, but excepting bulls and oxen • Pregnant females are forbidden unless respecting IATA LAR Chapter 10.8.1 accompanied by a vet health certificate attesting: -- there is no risk the animal gives birth during the flight -- will not suffer during the flight (destination and stop-over(s) must be mentioned) -- Pregnancy should be declared on Shipper’s declaration. • Bulls and oxen: if animal’s weight is over 700 kg/ AVI, packing instruction required is number 73 and container must be approved by DZ.CA (HDQCDAF). CAT(s) is/are mandatory. • Cows, heifers, bull-calves: if animal’s weight is over 700 kg/AVI, they can be carried in stalls type HQ2. CAT is mandatory from 2 stalls • Uncut male animals with unit weight over 150kg must not be loaded together in a stall. • Pigs: only piglets ( 9 to 11 kgs) are allowed on a 3 levels stall in lower deck holds . • To transport sheeps, or caprins on 2 levels check if : -- Animals’ height is lower or equal to 65cm (horn height included for caprins), loading in double levels stall is possible. -- Height between each level is 65cms. -- Maximum weight on the upper level is 1200 kg. -- Stall inner dimensions are 210x290cms (6, 09 m²). -- In case of sheep with thick wool, sheep number must be reduced by 10%. If sheep without wool, density will be increased by 10 %. -- If height is over 65cm, using a 1 level stall is mandatory.

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4.8.2.10 Dogs & Cats Dogs and cats are very sensitive to extreme temperatures. Don’t put dogs and cats in direct sunlight, rain, snow, frost or other extreme weather conditions.

AF Only

Coming from outside EU, non commercial shipment of dogs/cats is checked in France (CDG+other French station) by custom. If limited to 5 specimen and final destination France. These dogs/cats don’t go to CDG animal station so transit to French station shall occur the day of arrival (night at CDG not allowed). 

Embargo on -- Non commercial shipment of dogs/cats coming from non EU countries to EU (except France) or to non EU countries because not accepted at CDG animal station -- Commercial shipments of dogs/cats coming from non EU countries

The Live Animal Acceptance Checklist must be fully completed and signed by the acceptance employee (of the handling company for KLM and a trained agent on AF) and by the shipper prior to final acceptance. Puppies and kittens younger than 10 weeks of age may never be accepted.

AIR FRANCE only •

Dogs and cats must be identified by tattoo or microchip.

When anti-rabies vaccination is required at destination, dogs or cats must be at least 3 months old and have valid vaccination (21 days after primo injection) against rabies to be accepted on AF flights.

If vaccination is not required (check TACT rules), dogs and cats minimum age is 10 weeks elapsed.

Dogs of 1st category such as Tosa, Staffordhire terrier, American Staffordshire terrier (pitbull) and Mastiff (Boerbull) are UNDER EMBARGO on AF flights because not allowed to be imported in France. Check IATA LAR Chapter 2 FRG-03.

Dogs of 2nd category such as Tosa with Registered Pedigree (RP), American Staffordshire terrier with RP, Staffordshire Terrier with RP, Rottweiler or dogs looking like Rottweiler with or without RP are accepted under following conditions: -- A- Pedigree copy requested -- B- Identification par tattoo or microship -- C- Valid anti-rabies vaccination -- D- copy of third party insurance including the dogs -- E-copy of dog behaviour check noted until level 4. Only levels 1 and 2 are accepted. Contact DZ.CA (HDQCDAF) for more details.  Mastiff dogs with RP shall fulfill condition A and B.  Staffordshire BULL terrier are not classified in category 1 or 2.

Never accept 2 cats or 2 dogs in same kennel

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Packaging AF - KL Cargo will only accept kennels that meet IATA-LAR requirement 1 according to the rules below: • Sky kennels accepted The handling agent must check the use of the right type of kennel. A bowl to water the animal will be fixed on the kennel’s door. The sky kennels need to be made of plastic with a built-in iron door. Plastic doors are forbidden. Door hinges and locking pins must extend beyond the horizontal extrusions above and below the door opening by at least 1.6 cm (5/8 in). This illustration shows a typical approved kennel.

KLM only

Kennels that do not meet IATA-LAR standards will be changed at Amsterdam, costs will be debited to station at origine.

ACCEPTABLE Lock kennel

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NON ACCEPTABLE Lock kennel

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Note: Always check if the kennel size is in accordance to the IATA-LAR, otherwise the shipment may not be accepted.

Legend: A = length of animal from nose to root of tail B = height from ground to elbow joint. A + ½ B = length of container C = width across musters. C x 2 = width of container D = height of the container (top flat or arched)/height of animal in natural standing position from top to the head or the ear tip, whichever is higher.

To determine the correct height of the kennel please make sure you add another 10 cm / 4 inch on the height of the standing position (D).

AIR FRANCE only

Carriage must be performed in plastic kennels, available from DA.ZM (HDQZMAF). Some big size dogs (German shepherded etc...) can not travel in too small kennel, they can be accepted in wood kennel in conformity with container requirement 01of IATA manual Live animals regulations after approval of DZ.CA . Ask by telex HDQCDAF with AWB number, flight / date, origin and destination, breed, weight and a dimensional sketch of the kennel by fax (+ 33 1 41 56 94 39).

KLM only:

Wooden kennels that meet the IATA-LAR requirements can be accepted at AMS, JNB, CPT and DXB. For all other stations, it’s required to send a request for approval to SPL/JK. Snub nosed dogs For this type of dog a kennel is compulsory that is one size larger than normally required. The reason why; is that these dogs are susceptible to an increased risk of breathing problems when exposed to stress. Traveling in a larger kennel reduces the risk of breathing problems. Snub nosed dogs For this type of dog a kennel is compulsory that is one size larger than normally required. The reason why; is that these dogs are susceptible to an increased risk of breathing problems when exposed to stress. Traveling in a larger kennel reduces the risk of breathing problems.

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4.8.3

Perishables (Fresh and Pharma)

4.8.3.1

Temperature

Temperature upon acceptance

4.8.3.2

4

Fresh 1 / Pharma 1

Fresh 2 / Pharma 1

Fresh 3 / Pharma 3

Between -20°and +20°c (ACT ice) or between 0 and +20° (ACTe1) depending on the shipper’s instructions

Between 2°and 8°

Between 2° and 25°

Airwaybill:

Only one product (e.g. Fresh 2) per AWB is permitted. Handling instructions shown on the AWB (e.g storage conditions) must not be more restrictive than those defined for the product and must respect the general acceptance rules for carriage (see CHM chapter 2). Irregularities need to be escalated to the CSO or Sales.

4.8.3.3

Packaging:

Check the resistance of the packaging. It must allow the cargo to be stacked without crushing occurring.

4.8.3.4

Labelling

As per Chapter 17 of the IATA Perishable Cargo Regulations applicable as of the 1st of July 2010, all time and temperature sensitive healthcare product shipments should be labelled with the new standard IATA “Time and Temperature Sensitive” label. The labelling is part of the shipper’s responsibilities as per IATA General Rules. Its proper use is shared between all stakeholders in the distribution process of healthcare products, including airlines (Good Distribution Practices of the World Health Organization). The shipper is responsible to apply the label to the outermost visible means of containment to be shipped (package, overpack, ULD, etc). Packages showing the IATA label already pre-printed on the boxes in the manufacturing process are accepted. Labels dimensions should not be smaller than 5 x 5 cms. The lower part of the label may be left blank by the shipper or used to provide instructions regarding the transport temperature or references to Standard Operating Process (SOP) when agreed with the carrier. When indicated on the label, the temperature range should be the same as defined in the booking and Special Handling Code(s), which prevail in the handling process. In case the temperature range shown on the label does not match the one from the AF-KL product booked, it is always the temperature range defined at the booking level that will be kept. Shipments should not be refused or blocked if not labelled or wrongly labelled. However, to avoid risks of improper storage during physical handling, staff in charge of acceptance (airline or its GHA) should report

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to their supervising party any irregularity concerning the temperatures written on the labels for onward action towards the shipper or agent via the Customer Service or Sales Representative. NB: If a shipment has been booked and delivered as General Cargo (DIM), there will be no temperature control even if requested on the package label. IATA label formats aligned with AF-KL Pharma products:

Temperature range agreed as per carrier product specification or contract (SLA, SOP, and QMS)

Temperature range agreed as per carrier product specification or contract (SLA, SOP, and QMS)

Accepted for Pharma 2

Accepted for Pharma 3

Corresponding SHC: AF: COL MON

Corresponding SHC: PIL

No temperature range requested Accepted for Pharma 1 Corresponding SHC: ACT

KL: COL

AIR FRANCE only

An AF Perishable Cargo label is available for Fresh2 and Fresh3 products.

4.8.3.5

Checks on Fresh 1 and Pharma 1

The dry ice level, the condition of the batteries and the temperature levels displayed on the container must be checked upon acceptance. If required and upon request from the customer or the freight forwarder, dry ice will need to be added (except with the ACT e1). The temperature level displayed on the container’s thermostat, as well as the date and time, must be recorded on a trip sheet (see 5.2.16.4 and 5.2.16.5), which is to be kept with the flight documents. The temperature level must appear in the IT system of the airline. For dry-ice regulations, refer to PG-K-4013. The transport of dangerous goods in an ACT is subject to the same accessibility and labelling rules and the same CAO restrictions as standard aircraft containers (see PG-K-4013, 5.2.15 and 5.2.16.6). Emis par: DZ.CA Emis par: SPL/FQ

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If the cargo is placed in the container at the customer’s premises, an employee of Air France or KLM or the subcontractor who is duly qualified to accept dangerous goods must carry out acceptance checks. This person must also ensure that the pieces of cargo are effectively chocked and braced inside the Envirotainer and be present when the container is shut and sealed.

4.8.3.6

Checks on Fresh 2 and Pharma 2

For Fresh 2 and Pharma 2 products, a temperature check should be done upon acceptance, either inside the delivery vehicle(*) or at the surface of the cargo, using a laser thermometer or a probe, depending on the case. When it is possible to do so without damaging the packaging (Fresh2), a core measurement is advisable. If the shipment comprises a large number of pieces, the check can be performed as below. Upon acceptance, if the temperature is found to be outside the range defined for the product, this should lead to written remarks concerning the deviation. The records shall be kept in the flight file or attached to the AWB. (*) if the vehicle is equipped with a temperature recorder, retrieve the readings and keep in file. Number of boxes

Number of measurements

Less than 10

2

10 to 15

3

More than 15

4

For palletized cargo the measurements must be taken on the positions of the pallet as marked on the figure. Where possible the thermometer must be put into the box itself. Under no circumstances the box may be opened.

For loose cargo the temperature of the boxes chosen at random, have to be measured.

AIR FRANCE only

Checks and measurements may be implemented locally. A local registration form may be used for deviation.

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KLM only

The (average) outcome of the measurements has to be placed as a remark in Cargoal. If Cargoal is not available, the outcome has to be noted on a Condition Acceptance Form for Perishable Cargo (KLM5642).

In case of temperature deviations (according to the Special Handling Table), a Deviation of Temperature Form (KLM5641) must be signed by the person who delivers the cargo, otherwise the shipment must be refused.

Both forms and/or print of the CAR (Cargoal record) concerned, including remark of the temperature measured must be filed in the flight file.

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Frozen / deep-frozen products

Goods that are frozen (< -12°) and deep frozen (< -18°) must be constantly refrigerated during warehouse handling and transport. Note: Because cold rooms and aircraft holds cannot maintain such low temperatures, frozen or deep-frozen products can only be accepted in the following circumstances: -- In Envirotainers with ICE, which allow a temperature of down to – 20°C to be maintained, the words “frozen” or “deep frozen” may be printed on the AWB, together with the required temperature. -- In packaging prepared by the customer, hermetically sealed and equipped with an internal refrigeration system that uses dry ice (ICE), cryogenic liquid (RCL) or eutectic gels. In this case, the shipper alone is responsible for maintaining the integrity of the product. Do not accept the inclusion of the words “frozen” or “deep frozen” along with a required temperature on the AWB. These shipments can only be classified as Pharma 2 or Pharma 3 or Fresh 2 or Fresh 3. Pharma 1 or Fresh 1 implies the use of an Envirotainer.

4.8.3.8

Temperature measuring equipment

AIR FRANCE only

Temperature measuring equipment must be used in stations handling Fresh and Pharma shipments. Ordering and usage to be organized locally. KLM only KLM standard measuring equipment (point-probe thermometer) can be ordered at SPL/JK and the Condition Acceptance Form (KLM 5642). Deviation of Temperature Form for the perishable acceptance check can be ordered via the CP. -- On some stations CoolMate is installed. CoolMate consists of an Infrared thermometer and a computer program in which measured values can be stored. If CoolMate is available, the Perishable acceptance check is done using CoolMate. In all cases the temperatures must be registered in Cargoal, if available. -- Further details are described in the local procedure.

4.8.3.9

Fruits and vegetables

Fruit and vegetables are usually packed in small crates or cardboard boxes, which are vulnerable to deformation when stacked: • Check whether the resistance of the packaging allows stacking without causing crushing, • If necessary, contact the shipper in order to obtain stronger packaging for future shipments. • Check the temperature, see 5.2.4

4.8.3.10 Fresh meat Under no circumstances must meat be loaded or transported unpacked. It must be wrapped and protected using an appropriate sanitary sheet supplied by the shipper.

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4.8.3.11 Fish The special 3-letter IATA code used for freshwater or saltwater fish and seafood is PES. (Perishable Seafood). Only known shippers / agents can ship from a limited number of origins in the Fresh network. Packaging has to comply with IATA Perishable Cargo Regulations (PCR). Damaged fish boxes may never be loaded on the aircraft. The cargo representative has to check the shipment on package quality to avoid any leakage. COL cooled with wet ice shipments on palletized flights have to be loaded on strong plastic sheets tied up to form a basin to have extra protection against spill water. The handling symbols “top/bottom” must appear on the package.

KLM only

An embargo is enforced for fish on wet ice on narrow-body flights. Exception may be obtained from SPL/JK. The shipper is responsible for packing the goods according the IATA PCR, The AF/KL cargo representative is responsible for checking the outer packaging.

4.8.3.12 Flowers Fresh flowers must be transported in cardboard boxes or similar packaging of equivalent strength: check the resistance of the packaging. It must allow the cargo to be stacked without crushing occurring

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Cargo acceptance

4

Dangerous goods

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Cargo Handling Manual 4.8.5

4

Cargo acceptance

Live Organ Human

Acceptance of a LHO must be performed in the same way as for a normal shipment.

AIR FRANCE only

For AF Cargo departments, the time limit for acceptance (TLA) of a LHO is 90 minutes before the flight. However, an agreement protocol can be set up at local level with establishments requesting the transport of a LHO, in order to modify the time limit for acceptance or to enable direct delivery to the plane. In this case: • the Cargo/Station protocol must be amended with the relevant provisions, • the agreement protocol must be included as an annexe to the Cargo station’s Minimaq. To cater for the closing times of Cargo departments and for the delivery of LHO shipments directly to the plane, a local procedure can be set up with the Station’s departments. For example, the Cargo departments will give the Station’s departments AWB numbers and blank AWB labels and make adjustments in CPL after departure. If the LHO is accompanied by ICE or RCL coolant, acceptance must be performed in the same way as for dangerous goods (see CHM chapter 5.3 and PG-K-40.13). LHO authenticated by the establishment from which they originate are exempted from security checks, except for documentary checks.

KLM only • •

The handling company will receive a pre-advise fax message from the shipper / shippers agent latest 90 minutes prior to departure of the requested flight. The fax message will contain the following details: -- Number of parcels. -- Weight. -- Dimensions. -- Contents. -- Remark – Must fly in hands of purser. -- Requested flight from origin.

In principle, the air waybill and manifest must always fly with the shipment. If this is not possible, these documents must be sent at the first opportunity. The general packing requirements as per IATA DGR Chapter 5.0.2.4 are applicable: • Maximum dimensions allowed per box 40 x 25 x 40 cm. • Maximum weight allowed per box 10 kg incl. Dry Ice. • Maximum quantity of Dry Ice allowed per box 10 kg. Note: LHO IHOP are excluded from the Dry Ice Acceptance check • •

The air waybill number must always be mentioned on the destination label. Insertion of the proper product name Live Human Organs in the ‘accounting box’ of the air waybill is imperative. Following security check is only applicable for German origins: -- A so-called ‘Erklärung zum Lufttransport für Transplantate’ must accompany the shipment. -- Immediately after delivery, the handling company at origin, calls the doctor as mentioned on the Erklärung zum Lufttransport für Transplantate’, to verify the LHO shipment concerned. -- Under no circumstances LHO shall fly without verification and confirmation by the authorized doctor.

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4.8.6

Valuables

4.8.6.1

Acceptance checks

Prior to acceptance the shipment must be checked for: • External condition (damages, quality of packing). • Condition/integrity of seals. • Exact match of actual weight of the shipment against weight declared on the AWB *. • Each parcel must carry name/address details of both shipper and Actual data versus booking. • Booking vs acceptance must be checked in the IT system of AF or KL when station equipped (SHC VAL to be checked) In case the shipment does not pass one of above checks: • Do NOT accept the shipment under any circumstances. • Contact the local Air France KLM representative (CP/CK/FK or CU) for all necessary booking adjustments. * On the Cargo Load statement the gross weight of each shipment must be rounded off correctly, e.g. 1.4kg should be 1kg, 2,5kg should be 3kg.

4.8.6.2

Documentation

AIR FRANCE only VARIATION SAFE 1 DOCUMENT FLOW ORIGIN STATION

DESTINATION STATION

ORIGINAL AWB ATTACHED TO THE SHIPMENT

CDG

LONG HAUL

X

CDG

MEDIUM HAUL

X

ORIGINAL AWB ATTACHED TO THE POUCH

COPY ATTACHED TO THE SHIPMENT

X X

LONG HAUL CDG

X

X

MEDIUM HAUL

X

X

CDG

COPY COPY IN IN THE THE RED GREEN ENVELOPE ENVELOPE

LONG HAUL LONG HAUL

X

X

LONG HAUL MEDIUM HAUL

X

X

MEDIUM HAUL

MEDIUM HAUL

X

X

MEDIUM HAUL

LONG HAUL

X

X

KLM only

Original AWB attached to the shipment, copy in the board case in all situations.

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Cargo Handling Manual 4.8.7 • • •

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Cargo acceptance

Vulnerables

Shipments must be in an undamaged condition Shipments must be «ready for carriage», in accordance with TACT 2.3 and CHM chapter 2. Variation Safe 2 (VUN) shipments can be recognized from the product name on the airway bill and/or from the Special Handling Code “VUN” on the booking system of AF/KL.

Notes VAL commodities may NOT be accepted as VUN.

4.8.8

Art shipment

Acceptance is performed according to the provisions of CHM chapter 2. Mandatory markings and labelling: • “Top/bottom” labels on all 4-sides of packaging. • Name, address and telephone no. of the shipper and consignee. (Mandatory) • All ART-shipments must carry identification marks, such as FRAGILE, THIS SIDE UP, FORK-LIFT HERE etc. Shipments must be delivered solidly packed (appropriate packaging) by the shipper, depending on the nature of the work.

4.8.9 • •

Vehicles

Export acceptance check to be done with the use of automobile Inspection sheet (IAFKL3035526). After acceptance, KLM acceptance checklist distributed to:

Copy 1 White

Stored at Origin at acceptance

Copy 2 Yellow

Agent or Shipper

Copy 3 Pink

Behind the Airway Bill for destination

1 Xerox copy

In the vehicle behind the windscreen

• • • •

• • • •

Batteries: securely fastened in upright position and protected from short circuits (if cutout : on open position). Other Dangerous Goods required for the operation of vehicle (extinguishers, safety devices, etc...) must be securely mounted in vehicle. Theft-protection devices, radio communications or navigational systems (e.g.: GPS) must be disabled. Fuel : -- PETROL = ¼ maximum of tank capacity. -- DIESEL = ¾ maximum of tank capacity. -- GAS = complete drain of system. Documents: Check list label form to be affixed to windscreen wipers or to handles, after been completed and signed. (see Fig below). Caps of fuel and water tanks must be tightly closed. Draining of oil and water tanks is not required Deflation of the tires is not required

For the acceptance rules on DGR, see CHM chapter 5.3

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AIR FRANCE only •

Ignition key/card to be put inside the car on the dashboard or in a special plastic pouch attached to the windscreen wipers.

Powered vehicles or Equipment & Engines Special rules must be applied for vehicles and engines, internal combustion. Attention: All internal combustion engines are forbidden as baggage.

Acceptance : • •

By a Dangerous Goods qualified IATA category 6 agent By use of the Acceptance check list, “4 wheels (or more) vehicles and equipments” IDZCA-3035122 or “Engine powered equipments (motorbikes, mopeds)” IDZCA-3035123

This label replaces the non radioactive dangerous goods acceptance check list for the vehicles which are carried uncrated. This label is completed and signed by the agent in charge of the acceptance; the first sheet is archived with the others acceptance documents, another one is affixed to the vehicle. Palletization / Control : • • •

Systematic use of the Tag for unit load device containing dangerous goods, hatched with a red striped frame (reference CHM 5.3), Completed (without forgetting the class and the subsidiary risk if needed), Controlled and signed by the agent in charge of the palletization, duly trained and refreshed category 8 of IATA.

In the case of a pallet built up by a subcontractor on Air France instructions, the label can be checked and signed by an Air France agent. This agent can be a technician or a major cargo agent trained and recycled IATA Class 8, or a commercial agent duly formed and recycled IATA Class 6 Following table hereafter will enable to distinguish documents to be established, and operations to be performed according to engines characteristics and packaging.

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KLM only

Ignition key to be put in a pouch behind the AWB.

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4.8.10 Big shipment 4.8.10.1 General AIR FRANCE only •

Check the actual dimensions of the BIG, as well as its weight, and compare them with the figures indicated on the * LOAD BIG * LOADING message. DZ.CA must be informed of any discrepancies in the dimensions or weight by telex. If any are found, a new * LOAD BIG * CHARGEMENT message will be sent to the departments concerned. .HDQ.WS may need to modify the quote and / or add certain charges.

KLM only Procedure to Obtain Permission for Acceptance of HEA/BIG/OHG (OHG in case non-compliance with published limitations) The following must be submitted to SPL/FR or local CP office when applying for permission: • Air Waybill number; • Contents; • Flight details; • Number of pieces; • Type of packaging; • Code (HEA or BIG); • Weight per piece in kg; • Dimensions in the sequence L x W x H in cm of each single HEA / BIG; • Destination. Additional information for BIG • Rigid, Crated, Rectangular (or different shape); • Surface contact area (e.g. number, dimensions and exact location of supporting beams); • Location of the centre of gravity; • Forkliftable and/or crane eyes provided/not provided.

Acceptance of a HEA • • •

Acceptance of a HEA is subject to the following rules: HEA up to 300 kg may be accepted if their dimensions stay within the maximum package sizes. HEA over 300 kg and/or exceeding the maximum package sizes in CHM section 5.9.2.6 and 5.9.2.7 reference tables, may only be accepted after permission from SPL/FR (see section 5.9.2.10).

Procedure for SPL/FR to provide permission After receiving a request for permission to accept a HEA of a BIG, SPL/FR will check the following details: • Loadability of the shipment; • Availability of equipment required for loading/offloading; • Possible need for extension of ground time. If an extension is required, SPL/FR will ask for permission from the relevant departments. Subsequently, SPL/FR will inform stations concerned of the following by means of a (free format) telex: • Shipment may be accepted/may not be accepted. • Special instructions for loading/offloading. • Special instructions for tie-down. • Possible changes in ground time.

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Acceptance of a BIG is subject to the following rules: • Crated BIG with final destination AMS which stay within the limits in CHM section 5.9.2.6 and 5.9.2.7 reference tables may be accepted. • Crated BIG booked on a truck ex SPL to their final destination which stay within the limits in CHM section 5.9.2.6 and 5.9.2.7 reference tables, may be accepted. • BIG exceeding the limits in CHM section 5.9.2.6 and 5.9.2.7 may only be accepted after permission from SPL/FR. • BIG with through booking on a flight ex Schiphol may only be accepted after permission from SPL/ FR (see section 5.9.2.10). • When a HEA or a BIG has been accepted an announcement telex must be sent (see section 5.9.2.10).

4.8.10.2 Engine AIR FRANCE only •

Engines may be delivered by shippers for air transportation: -- on their stand only (ex. CFM56) or, -- on their stand/trolley assembly, which significantly increases dimensions and weight or, -- on their trolley/pallet assembly (GE 90, TRENT 800, certain PW engines).

Responsibility The shipper is responsible for: • the fastening of the engine onto the approved air transportable stand, • the fastening of the stand onto the trolley, if any, • depending on the engine type, the tie-down of the engine/ stand/trolley on its dedicated and NAS3610 certified aircraft pallet, in accordance with the engine manufacturer instructions. • in case of shock absorbers being part of the stand or the trolley, for the instructions concerning the attachment points of the tie-down equipment onto the stand and/or the trolley, whichever those instructions apply to air transportation or ground transportation. These instructions may appear either on the stand or on the trolley, however, they must be available in writing on the AWB or on a separate document attached to the AWB, and given to the cargo departments and trucking companies concerned. Cargo department is responsible for: • the acceptance checks, the palletization and for tie-down onto AF pallet of the stand or stand/trolley in any, • the acceptance checks of the certified assembly including stand/trolley/dedicated pallet, and for its additional tie-down onto aircraft structure if required, • handling to the trucking company the instructions regarding the tie-down of the assembly on the surface truck, if the transport agreement includes a surface leg. Acceptance check For each shipment, the waiver form reference I811DZCA7007A shall be filled in and signed by the shipper, no shipping shall be accepted without this document signed.

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4

Air Waybill N° Shipper’s Reference N° (optional)

Consignee

Airport of departure

Airport of destination

We hereby certify :  that the engine type : ………………………………………………………………………………………… …………….. • Is mounted on suitable engine shipping stand (and cradle) withstanding the forces appearing during air transport and conforms with all corresponding SAE Regulations, •

is properly fastened by means of tight fitting bolts/pins and properly secured with either self-locking nuts or cotter-pins. The fitting bolts/pins have the diameters corresponding to the engine lugs/holes where installed.

 that the shipping stand (and cradle) is free from damages (i.e. bending deformations, cracks and corrosion) and missing parts (i.e. bolts, nuts, locking devices) which may reduce the strength and stability of the shipping stand (and cradle) itself.  if applicable (i.e. for GE90, Trent 800 or certain PW engines), that the stand trolley assembly is tied down onto a NAS3610 certified aircraft pallet, accordingly with the manufacturer’s instructions.

Shipper accepts the Air France general conditions of transport described on the reverse of the Air Waybill. Shipper acknowledges that by the foregoing declaration, shipper shall be liable for any damages whatsoever sustained by Air France or any third party caused by or resulting fron the actual condition of the engine stand described above is not in compliance with the condition as declared above. Shipper will indemnify and hold harmless Air France, its agents, its insurers, from all claims against Air France, its agents, its insurers arising from the use of such engine stand for transportation purpose. Name/Title of signatory :

Place and date :

Signature : I811DZCA7007A/3029325

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Acceptance of an aircraft engine by the cargo department shall be subject to the following checks. If either of checks a) or b) is not complete or satisfactory, engine transportation shall be refused. Obtain shipper’s confirmation of : • the exact type of engine, • tie-down instructions when the supports are equipped with shock absorbers (see above). • its delivery for transportation on a certified air transportation stand or stand/trolley assembly • its delivery on a certified air transportation assembly including stand/trolley/dedicated and NAS3610 certified pallet, • the absolute conformity of the assembly : fastening and locking of the removable parts and, depending on the engine type, the tie-down on the dedicated and certified pallet. If the engine is delivered on its trolley, checking that the wheels retraction to their upper position is actually possible. Handing instructions for setting the assembly in the air transportation configuration must be given by the delivering party or the consignee to the Air France Cargo services. Dimensions check : • length and width of the trolley or the stand at its base, • overall length, width and height of the whole engine/stand/trolley assembly. • Check of the total weight. Loading on B747 cargo without “BIG procedure” This is possible providing the 4 following mandatory requirements are met : • satisfactory acceptance check points a) and b) and, • assembly width 244 cm at its base, and, • palletisation on a 10 or 20 ft pallet according to the following conditions *: 10 FT

20FT

«OVERALL3 MAXIMUM LENGHT (cm)

460

650

«OVERALL3 MAXIMUM WIDTH (cm)

265

280

MAXIMUM HEIGTH (trolley retracted wheels)(cm)

275

295

4800

8000

maximum net weight (kg) Highest than this values you must use BIG procedures

Compliance with palletisation and tie-down rules • Palletisation Stand or stand/trolley palletisation is performed onto 10, 16 or 20 ft pallets. The wheels of the trolley shall be retracted. Palletisation on 10 ft pallets shall be performed with 25 mm minimum thick planks or lumbers. Regardless of the pallet type : lateral overhangs shall be symmetrical

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KLM only General • Apply sufficient (plastic wrapping to various protruding parts such as tubes, wiring etc. to avoid damage. • Stand or positioner to be tied-down only. • Apply KLM standard tie-down equipment only. • No cables, straps or pallet nets to be fitted to or around the engine itself, unless specifically approved by SPL/FR. • Do not step on any part of the engine. • The maximum height of the engine and its stand (including pallet blade and dunnage): 302cm (118.9inch). Properly measure the shipment before loading. • Pallets with an engine must be enclosed by loaded pallets (forward, sideward, aftward), if due to the dimensions. This will prevent the engine from damaging the aircraft structure in case of an emergency. The new handling procedures of the aircraft engine are as follows: • At acceptance of the aircraft engine by the handling company, the number of the stand must be checked with the AHM or the CHM. • At acceptance a check on locking pins must be done. • Check of locking pins must be done according drawing and checklist (see next page) • Checklist must be signed by inspector. • Checklist must be filed and attached to the documents. • In case locking pins are not in place or not enough pins are in place, the shipment must be refused. • When check is done a remark must be set in Cargoal (if applicable) together with the name of the inspector. • All import/export and transit engines at SPL must be checked by OCD of Aerospace Logistics. • All advance engine bookings must also be queued to OCD/0.

1. Ball – Locking pin Pins have to be inserted in designated and pushed until the balls are completely expanded at the end side. 2. Cord – Locking pin Pins have to be inserted in designated position and pushed until the end hole is completely visible. Security clip (with cord attached) must be fixed into the hole to lock it. Emis par: DZ.CA Emis par: SPL/FQ

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Cargo acceptance

Checklist at acceptance of the aircraft engine DISPATCH CHECKLIST ENGINE STANDS NAME INSPECTOR: AWB NUMBER: DEPARTING FLIGHT: FINAL DESTINATION:

VIA:

STEP 1 Check model and Part Number of shipping stand / cradle Model / Partnumber: STEP 2 Check presence of Shipper’s Declaration for Dangerous Goods STEP 3 Check the packing list and AWB for correct model number and part number.

STEP 4 Check the general condition of the engine and stand. In case of a fixed pallet/stand combination, check general condition and pallet surface. Visual for any obvious damage resulting from installation into the stand. Take at least 3 pictures and send it by email with pre-alert in case of irregularity. Shipment must be on hold. In case of leak(s) SPL/KI has to be contacted at SPL. Check fixation of locking pins. Attach a CAR print from Cargoal (if applicable) to this checklist. Make sure engine stand is properly strapped. Staple complete checklist to the documentation file of the shipment. Signature inspector

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Date of inspection

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Engines to be loaded on Lowerdeck. Engine shipments must be handled as BIG. Aircraft engines are fragile load. The engine shop will deliver this load completely mounted on pallets. Check if the stands used are acceptable for transport of the type of engine involved. Only the following engines may be loaded on lowerdeck in split mode: • GE CF6-50 mounted on PF stands on two 125 x 88N pallets. • GE CF6-80C2 mounted on PF stands on two 125 x 96N pallets. Both the core and the fan section exceed pallet dimensions. The loading positions are of paramount importance and cannot be combined with any ULD version which includes AVE/AKE- type containers in the same compartment. Check the following upon acceptance: • Stands are centred on the pallets. • Stands are secured with 8 turnbuckles to the pallet track, 4 on each 125 inch side. • Tension on the turnbuckles. • Actual weight. Illustrations: Engine Core

• • •

Overall dimensions 405x246x164 cm (159.5x96.9x64.6 inch). Protrusion 11 cm (4.3 inch) over 125 inch side at a height of 23 cm (9.1 inch). Weight: approx. 4300 kg.

• • •

Overall dimensions 404x256x164 cm (158.6x96.9x64.6 inch). Protrusion 16 cm (6.3 inch) over 125 inch side at a height of 23 cm (9.1 inch). Weight: between 3750 and 4270 kg depending on amount of tools.

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Loading positions for engines:

Engine must be loaded on positions 12 P and 22P. Caution: Adjacent pallets must be 125 x 88 inch to allow for overlap. Engines to Be Loaded on Maindeck. The following engines may be loaded on the maindeck as a whole unit: • JT9D. • CF6. • RB211. • PW4000. • PW2500/V2500. • CFM56. • Trent 500/700/800/900/1000, PW4074/4098 and GE90 only after approval of HEA/BIG-SPL/FR A. Survey of acceptable stands 1. On PZ/PG (16/20ft) pallet without additional dunnage • KLM shipping stand (permanent fixture on PZ/16ft pallet) with Serial numbers: 620-004/-006/-007/008/-011. • KLM Hydraulic positioner (part number 5-80325)with Serial numbers: 784-001/-002/-003. • AGSE Part Numbers: AM1928/AM1995/AM2372/AM2380/AM1250/AM2372/AM2510. • STANLEY AVIATIONS/STANG HYDRONICS with part numbers: 102701/102048/110047/110059/110 048/110350/110879/110505/111515/140159/111745 • Notes: -- 112745/111325/110283/111402/111502/110702/110506/111800/111602/102701/111325 are part numbers of cradles only. Look for the part number on the stand! -- Stand Stanley 111199-1 and AGSE AM2228-B1 (for PW2500-engines) can be loaded on 125x96 inch-pallet with overhang over one short pallet-side.) • FEDERAL SIGN & SIGNAL CORP./GROUP SUPPORT ENGINEERING: Models: 6735/6769. 2. On PZ/PG pallet only when supported by additional e.g. 10x10 cm wooden support beams (either because of insufficient load bearing area, or because bottom dimensions interfere with pallet tracks, preventing proper tie-down). • ROLLS ROYCE: Part numbers: CP30434/CP30501/LOT26426. • FEDERAL SIGN & SIGNAL CORP./GROUP SUPPORT ENGINEERING: Model 669/6718. • AGSE Serial number: AM2563.

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3. Stands for CFM 56-3, -5 or -7 and V2500 engines – to be loaded on PZ/PG (because of lateral imbalance never to be transported laterally in aircraft). • C & F Miller Ltd.: -- Part numbers CFD1151/CFD1163/CFD1237/CFD1400-02-000/CFD1236 and CFD1239. -- For shipment on cradle CFD1157/CFD1208 contact SPL/FR • CFM INTERNATIONAL: Tool numbers 856A3592G02/856A1202. • STANLEY AVIATION: -- Part numbers: 110700/-701 and 114701 with cradles 114702/-703/-802. -- Part numbers: 110505/111515 with cradles 140502/111602. • VAN RIEMSDIJK: -- Part number 1139-01 with serial numbers: OG 624170/-171/-172/-173/-174/-183 -- Cradle number 1138-01 with serial numbers: OG 5170/-71/-72/-73/-74/-75/-76/-77. • AGSE: -- Part numbers AM1803/AM2089/AM2388/AM2563. -- Cradle numbers AM1802/AM2088/AM2718/AM2387/AM2811. • Frank Brown & Son -- FB70.0002/FB70010-2/FB70-077-200/FB70020-200/FB20-077-200. -- Cradle numbers FB70.0001/FB70010-1/FB70-010-1B/FB70020-100/FB20-077-100 Note: Shipment height may differ as different engine types and different cradle type can be involved. Max. acceptable height (incl. pallet/dunnage) is 302 cm. B. Survey of not acceptable stands • GENERAL ELECTRIC with: Part number 2C6143. • AGES with: Serial number: AG823/AG1608/AG3109/AG5199 • AGSE with: Part number: AM 2265 C. Stands not included in this survey If the engine is offered for transportation on a stand that is not mentioned in the survey above, or if manufacturer/part number/serial number of the stand cannot be found, all relevant dimensions indicated in figure 1 by means of letters must be sent to SPL/FR. Figure 1 shows the typical footprint of an engine-stand. In some cases, however, some (or all) crossbars do not touch the pallet. This must also be clearly mentioned. Also note some stands (especially those designed for truck-transportation) are only resting on little ‘feet’ located at the corners of the base. This must also be clearly mentioned. Figure 1

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FOOTPRINT OF ENGINE STAND

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The KLM shipping stand, as a standard, is permanently attached to a PZ/16 ft pallet. The KLM hydraulic positioner and all other acceptable stands must be tied down to the pallet before shipping. Refer to Tiedown procedures below. Caution: Always check for manufacturer/part number of the stand involved. Look for relevant information on the stand (-base) only. Often also the cradle contains a manufacturer’s plate but this information is irrelevant. An example of the manufacturer’s plate containing this information.

The possible locations of this plate on the stand.

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Cargo Handling Manual 4.8.11

Cargo acceptance

4

Human remains

Packaging rules

Coffins must be placed in an outer packaging : crate with full panels made of wood or fiberboard or strong canvas cover. When the coffin is placed in a crate, it is mandatory to mark it with the handling symbols “This way up”: Notes: Flowers and reefs are not permitted with HUM shipment. They must be refused during acceptance

AIR FRANCE only

For any human remains shipment, the shipper has to provide a special certificate ensuring that the required packaging conditions are respected. This form must be signed by the undertaker and has to be established in 2 copies, one to be sent with the AWB, the other one to be filed by the issuing department. The model hereafter may be reproduced locally by the department concerned.

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Four packaging possibilities exist : • Funeral URNS (cremated remains) No specific requirements excepted the outer packaging. • Human remains less than 5 years old, not embalmed Human remains inhumated for less than 5 years and not embalmed must be placed in a watertight coffin containing absorbent material. In order to ensure internal gas pressure control and avoid a coffin explosion in the event of aircraft rapid decompression, a special filtering/purifying device must be installed. Following special devices meet the official requirements and are approved by French authorities: -- FUNEPUR 1055 UNIVERSEL, -- FUNESORB 84, -- FIX «2 G». Other devices can also meet the official requirements ask and keep a copy of the agreement at cargo department origin. These three types are used by the undertakers members companies of one of the French professional federations: -- FEDERATION NATIONALE DES POMPES FUNEBRES to which belong the Pompes Funèbres Generales and their subsidiaries, -- FEDERATION FRANCAISE DES POMPES FUNEBRES to which belong the other undertakers companies. For shipments coming from a foreign country, they can to be ordered by fax to : 01.49.75.03.06 and confirmed by mail to the following address : P.F.G.T.I. (Pompes Funèbres Générales Transports Internationaux) Aérogare Sud, 94396 ORLY Aérogare Cedex France. • Human remains less than 5 years old, embalmed Human remains inhumated for less than 5 years, embalmed, must be placed in a wooden coffin more than 26 mm (1 in) thick or other equivalent material such as steel of 0.8 mm thick at least. The special filtering / purifying device is not required. • Human remains more than 5 years old No special requirement concerning the coffin nature applies to human remains inhumated for more than 5 years.

KLM only

HUM weighing 250kg or less and with dims of 225x80x76cm or less can be loaded on 737-aircraft after approval from HEA/BIG SPL/FR. Cremated remains must be shipped in funeral urns which are effectively protected against breakage by a cushioning packaging.

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4.8.12 Freight Service 4.8.12.1 General Acceptance and handling are carried out according to standard procedures (see chapter 2 and 4 of the CHM). In case of Dangerous, refer to CHM chapter 5.3.

AIR FRANCE only

FSB Service Cargo can be accepted for transport and handling without advance arrangements being made. The accepting department must check that the AOG label is affixed to the shipment. Shipments with Comat Dangerous Goods from the station to main base : In each station, the station manager is responsible to identify the relevant person trained to complete and sign the Shipper’s Declaration form. Local procedure will have to be prepared and included in the cargo/station bilateral agreement. Before sending the dangerous goods, the KI staff has to ask for the station manager which is the type of organization retained in the concerned station. ORGANIZATION N°1 : KI or station staff has followed the acceptance training : • He is qualified to fill in the Shipper’s Declaration for Dangerous Goods and to sign it, • Cargo staff proceed to the acceptance of the shipment. ORGANIZATION N°2 : KI or station staff has not followed the acceptance training, an external consultant or any person agreed as per IATA § 8.1.4.1, is designated : • He takes into account the handling and the Shipper’s Declaration for Dangerous Goods, which he fills in and signs in accordance with the written information of the KI staff who presents the shipment. • A cargo staff proceeds to the acceptance of the shipment. ORGANIZATION N°3 : KI or station staff has not followed the acceptance training and an external consultant or person agreed as per IATA § 8.1.4.1, is not designated, turn to the cargo agent : • For each shipment, a first cargo agent (AF or GHA : Ground Handling Agent) trained for dangerous goods acceptance, must be approved by DZ.CA in view to act as shipper. • This agent must imperatively request in Applitel with the help of a pre-formatted telex TELM/156120/ KI a derogation to DZ.CA to handle the shipment with the written information of KI staff who presents it, and sign with derogation the Shipper’s Declaration for Dangerous Goods. • After reception of the punctual DZ.CA derogation this first cargo agent is authorized to make the following operations : a) Establish the concordance of the content with the written information given by KI staff. b) Verify the conformity of the packaging, marking and labelling. c) Fill in shipper’s declaration for dangerous goods : -- UN or ID number, -- Proper shipping name, -- Class or div. + subsidiary risks if any, -- Packing group if any, -- Quantity and type of packaging, -- Packing instruction, -- Autorization if any, d) Sign the shipper’s declaration for dangerous goods on the place of the shipper who is not trained. e) Establish the AWB with regulatory mentions.

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4

Cargo acceptance

All those operations performed, another cargo agent AF or GHA, also trained for dangerous goods acceptance will proceed to the acceptance of the shipment. All telexes about request and derogation must be filled in with flight files at station, and in the cargo flight file along with DGD and acceptance check list.

These goods shall be listed on the NOTOC, like other dangerous goods for which a shipper’s declaration is required, and according to this declaration.

KLM only

Advance arrangements must have been made prior to dispatch of the consignment. Company Materials are allocated the following priorities: -- AOG – Aircraft on Ground (Advance AOG) A term in aviation maintenance indicating that a problem is serious enough to prevent an aircraft from flying. Especially if an aircraft is commercial or stranded away from its home base, parts suppliers will generally offer AOG shipping to get replacement parts as quickly as possible. When an AOG-procedure is requested the parts should be delivered within 24 hours. AOG shipments are Class rated an additional 25 % of the SVU rate. --

SVU – Service I – Urgent (Service 300) Urgent Company Materials other than AOG shipments, required for immediate use. SVU shipments are Specific Commodity Rated at SVU rates.

--

SVC – Service (Service 500) All other Company Materials not required for immediate use. SVC shipments are Class rated at 75 % reduction of the SVU rate.

--

SVC – ISA cargo (Service 500) Shipments of KLM staff accepted for transport in the networks of KLM Royal Dutch Airlines and KLM Cityhopper BV on ISA-basis (If Space Available) only. ISA shipments are Specific Commodity Rated.

4.8.12.2 Company Service Air Waybill AIR FRANCE only

COMAT is consigned on a Universal or Neutral Air Waybill. AOG, SVU and SVC shipments are usually consigned on the KLM Cargo Service Air Waybill (KLM 1407). A carrier other than KLM accepting the KLM Cargo Service Air Waybill thereby agrees to carry the goods as KLM Service Goods – Free of Charge. The applicable priority indicator must be shown in the box “Priority” of the Service Air Waybill. Note ISA shipments must be consigned on the Universal or Neutral KLM-074 Air Waybill. These shipments shall never be consigned on a KLM Service Air Waybill. Authorizations

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Cargo acceptance

Priority Indicator

Department

Cargoal entries

AOG

Manager Engineering & Maintenance 9AOG *

SVU (Service 300)

Department manager

5U + IMP code

SVC (Service 500)

Department manager

5S + IMP code

ISA < 20 Kgs (Service 500)

Department manager

5I

ISA 20-50 Kgs (Service 500)

Department manager / Head of the establishment

5I

Note Codes 5U, 5S and 5I indicate the Accounting Status in the ACCS-box in Cargoal and shall manifest the consignment as Service Cargo. Separate use of the IMP code for dangerous goods, next to the ACCS code is mandatory. The IMP-code for Dangerous Goods in the consignment takes precedence over the code AOG.

Purpose and Distribution KLM Service Air Waybill. KLM Service Air Waybills are printed in the following order. Purpose and distribution is indicated on all copies. Copy

Color

Purpose

Basis Copy

Red

Basic copy

Afhaaladres Goederen

Blue

Pick up of goods

No. 3 - Original - for shipper

Black

Copy for shipper

No. 1 – Original for carrier

Black

Copy for carrier

Copy – for airport of destination

Black

Airport of destination

Copy – for inbound clearance

Black

Customs clearance

No. 2 – Original for consignee

Black

Copy for consignee

Shipping advice

Black

Shipping advice

Green

Packing list

Packing list

4.8.13 Diplomatic cargo

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Cargo acceptance

AIR FRANCE only

Diplomatic cargo is handled in the same way as Equation cargo. • DIP In the case of “non-French” Diplomatic Cargo, the XPS and DIP SHC must be validated. • MAE In the case of Diplomatic Cargo sent by the French diplomatic service (ministry of foreign affairs, French delegations and diplomatic services), the MAE SHC must always be validated. SHC: “non-French” Diplomatic Cargo/Mail All stations

DIP + XPS

French diplomatic Cargo/Mail

Handled by G1XL

MAE + VIP

Handled by Sodexi

MAE + XPS

Handled by network Station to Paris All security measures must be applied on diplomatic cargo.

MAE + XPS

KLM only

All Diplomatic shipments must be identified with KLM Cargo diplomatic yellow tape (KLM-6151, ordering via SPL/EY/KL), with the benefit of optimal recognition and smooth operation throughout the complete supply chain. The tape must be wrapped around the width of each parcel of the shipment, allowing a small piece of tape to overlap to ensure the visibility of the tape in every position and avoiding the tape to come off. The AWB label has to remain uncovered at all times. The tape must be wrapped around each parcel at the station of origin by the handling company of KLM. At destination the tape can be removed from the packages, if required or necessary.

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4.8.14 Express Shipment

Maximum weight

Equation A/A

Equation A/D, D/A, D/D (AF only)

Equation Heavy

70Kg max per piece, subject to the plane’s hold capacity. No weight limit per shipment. A pre-alert message is necessary for shipments heavier than 300 Kg. Prior approval must be requested from SODEXI’s A/D department (reseau@ sodexi.fr) .

No

Yes

XPS

(AF) XPH for direct containers in transit at CDG XPS in all other cases.

Booking

SHC

HLA

70Kg max per piece, subject to the plane’s hold capacity. 300kg max per shipment.

(AF)No (promise to the customer) DRX (display routing express). Yes for DGR, PER, PEF, EAT, ICE , COL. Manual request in CPL or in Visual.

• •

(AF) XPS + regulation • SHC.

(KL) XPS to be used as the default special handling code.

90 Min before departure of the flight selected for the destination

(AF only) 180 Min for DGR, PER , PEF, EAT, ICE, COL (Variation product from Medium haul line)

90 Min before departure of the flight selected for the destination

Shipments heavier than 300kg and/ or cargo whose unit weight is between 70kg and 500kg, subject to the plane’s hold capacity. (AF) PMD/PLD Pallet or Container without OHG; AKE/ AKH/XKH.

(KL) No special handling code.

180 Min before departure of the flight selected for the destination

Shipments must be accepted according the nature of goods (see subchapters above).

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acceptance test