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NAG Supply Chain Seminar

Eric Green Business Development Director, BDS

e4libraries Steering Group Member A.K. Bell Library - Perth 1 May 2008 Eric Green

The Electronic Supply Chain Seminar Presentation Contents BIC and E4libraries Project E4libraries Objectives and Progress E4libraries Findings and Recommendations Next Steps

Eric Green

Introduction “The BIC board believes that the time is right to work with librarians, industry organisations, library system suppliers, library suppliers and others to bring about change through the application of electronic solutions, the development and promotion of e-commerce and the integration of systems�(Excerpt from the e4libraries tender document)

Eric Green

What is BIC? • Book Industry Communication • Independent organisation committed to supply chain improvement • Sponsored by CILIP and the British Library • With most major book businesses and many libraries in membership • Greatest hits: – BIC Subject classifications, BIC standard subject categories for public libraries, BIC Basic data set, ONIX standard, EDI standards, e4books project etc. Eric Green

What is e4libraries? • • • • • •

An initiative of BIC (begun in 2007) Funded by the MLA Part of the BSBL process A Scoping Report by Simon Edwards The start of a campaign… ... to improve the library supply chain using new and beneficial technology focusing on standards and systems interoperability

Eric Green

E4libraries Objectives • Encourage take up of beneficial technologies: – e.g. EDI, RFID

• Encourage Adherence to Standards • Encourage Systems Interoperability • Exploit the benefits of ICT Investment – cost reductions, efficiency, catalysts for change

Eric Green

E4libraries Project • Where are we with the project – – – – – –

Research => Scoping Report (Sept to Oct 07) Scoping Report => Steering Group (Nov 07) Systems Workshop (Nov 07) Scoping Report Published (Jan 08) Action Plan (Apr 08) Quick Wins/Recommendations (Apr to May 08) • More detailed research e.g. library/LS/LMS capabilities • Questionnaire

– Start parallel phase for academic library supply chain

Eric Green

E4libraries Project - Phases Promotional Phase

Promotional effort Information Consultancy/Advice

Development Phase

Detailed Research Standards Development Systems Development

Scoping Phase

Research Scoping Report Recommendations/Quick Wins Eric Green

E4libraries Project Scope • • • • • •

Public Libraries and Academic Libraries Bibliographic information supply EDI RFID Focus on standards and systems interoperability Maintain a watching brief on: • e-books, serials, e-readers, other new technologies

Eric Green

EDI • The main business messages covered by e4libraries: Product information Quote Order


Order Response

Library Supplier

Order Fulfilment Invoice

Eric Green

• But to really get the benefits you need to integrate with other systems:

Bibliographic Supplier



Standard? Library Data Monitoring

OPAC, Consortium OPAC, ILL


Library Management System

Standard? Authority Financial Systems



Library Supplier

Standard? Ebooks/ Digital Products Eric Green

E4libraries Findings • EDI: preliminary data on usage – – – – –

(UK public Libraries)

Quotes 40% Orders 75% Order acks/responses 30% Order Fulfilment/Cat Services/Item Load: 15% Invoices: 15%

• Not enough to maximise benefit from investment in EDI • Many libraries believe the job is complete once they have implemented EDI orders Eric Green

E4libraries Findings • • • • •

Different ways to specify classification in an order Additional text fields for individual implementations On-going data management workload for LS Even MARC records containing invoice information benefits less easy to obtain

Eric Green

E4libraries Findings • Establish benefits from which message? – Libraries: • Quote, Order, Order Response, Order Fulfilment, Invoice

– Library Suppliers: • Orders (data manipulation is a cost)

– LMS supplier • Charging for each implementation?

Eric Green

E4libraries Findings • Tendering – – – –

Libraries ask for something (outside the standard) Library suppliers say “Yes” so as not to lose the business Surely more of a dialogue needed Could a 3rd party get involved and ask/answer the important questions: • Is that really what you need? • Is that the best way to achieve this?

Eric Green

E4libraries Findings • RFID: 6 versions on the market – low interoperability between solutions – BIC/EDItEUR working on the ISO standard – ISO standard contains 2 different models • both likely to be accommodated in the standard • mandatory data set or whatever you like?

– Still won’t know what data will actually be put on the RFID tags • Just an accession number or chapter and verse?

– What about all RFID tags already implemented - How will we move to the standard? Convert tags all in one go or over time as books are returned Eric Green

E4libraries Recommendations • Systems Workshop – to look at standards and interoperability

• Detailed research into: – Current EDI Capability, Gap Analysis,

• Information about EDI – Website containing: How-to guides, top tips, standards info, guidelines, case studies etc.

• Set up BIC Library Group – Steer e4libraries and advise on standards issues

• Set up Accreditation Scheme – for Libraries, Library suppliers and LMS suppliers Eric Green

E4libraries Accreditation If you are doing EDI to standard with all the EDI messages relevant to your organisation... Then we’ll accredit you!


This accreditation will show that your organisation is efficient and easier to do business with Eric Green

How important is all this? • Should we just let libraries, consortia etc. get on with business as usual or should we do more? with more urgency? • Is the UK public library service in danger? – – – – –

From From From From From

Government? From local authorities? the need to cut costs? local pressures and priorities? dumbing down? competing media?

• If it is then what can we do to help? Eric Green

A Library Service Under Threat • What should we do? – – – – – – – – –

Embrace EDI more fully? Implement Stock Selection? Issues? Integrate payments? Adopt RFID completely? Self service, self issue, self return etc. Simplify our business processes Reduce costs reinvest the money in book stock and in library infrastructure Refocus staff - more “customer facing” Deliver better service - opening hours etc.

Eric Green

So lets move forward • We know that there is significant benefit to be gained from implementing the technology – What do people feel about automating stock selection? Benefits, Issues? – Havering case study shows significant benefits • £5 to £1 admin cost reduction per book

– How to gain these benefits whilst maintaining excellence Eric Green

Where next? • Which way to go? – EDI AND RFID

• Who makes the decisions? Who helps? – Consortium, Authority? Librarian? LMS?

• How can we help with the decision making? – Cost models, case studies

• Standards, consultation process, help and advice

Eric Green

so finally... • Things to remember! – – – – – – –

BIC and e4libraries Do full EDI: much more than just ordering Adhere to standards, avoid complexity Embrace RFID Rework processes to drive benefit from these investments If you think we can help - please ask Support BIC and e4libraries

Eric Green

Thank You

Eric Green e4libraries

BIC website:

Eric Green

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