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Inspiring Health FALL 2017

The Royal Treatment A patient’s experience in the new hospital

Hospital Expansion & Renovation Complete Wrapping up a two year renovation project

Award-Winning Health Care How Brookings Health System demonstrates excellence

Sharing the Road During Harvest Fall

harvest season means more farm vehicles share our roadways. This includes combines and other harvesting equipment moving from field to field as well as trucks and tractors transporting yields.

According to the National Ag Safety Database, tractors are involved in the majority of crashes on rural roadways. To safely share the road with farm vehicles: Be alert and look for reflective red triangles on the back of farm equipment to indicate a slow-moving vehicle.

When traveling behind a slow-moving vehicle, patiently wait for the driver to find an appropriate time to let you pass. Only pass in an area that allows passing. Don’t assume a farmer knows you are there. Farmers frequently check for vehicles behind them, but their focus must remain on the road ahead.

Remember, farmers on roadways are going to or from

work just like many other people on the road. Be patient and give them a brake.

Welcome Dr. Kayla Haines! 2

Brookings Health System proudly welcomes Dr. Kayla Haines, MD, of Avera Medical Group. Dr. Haines specializes in family medicine and obstetrics and serves the needs of area patients of all ages. Dr. Haines completed her residency at the Center for Family Medicine in Sioux Falls. She received her medical degree from the University of South Dakota Sanford School of Medicine. Dr. Haines belongs to the South Dakota Academy of Family Physicians and holds membership in the American Academy of Family Physicians. She is available to provide care in all areas of family medicine and obstetrics. As a local physician, Dr. Haines offers patients the opportunity to have their medical needs attended to close to home, near family and friends. To schedule your appointment with Dr. Kayla Haines, call Avera Medical Group–A Department of Brookings Health System at (605) 697-9500.

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Brookings Health System has been recognized this year for four separate awards, demonstrating excellence in delivering care.

TOP 20 RURAL COMMUNITY HOSPITAL Brookings Health System was named one of the Top 20 Rural Community Hospitals in the U.S. by the National Rural Health Association (NRHA). Ranking in the 99th percentile, Brookings Health was one of the highest scoring hospitals on the iVantage Health Analytics’ Hospital Strength Index, the tools used to determine the top 20 hospitals.

TOP 100 RURAL COMMUNITY HOSPITAL Brookings Health System was named one of the Top 100 Rural & Community Hospitals in the United States by iVantage Health Analytics and The Chartis Center for Rural Health for the second consecutive year. Brookings Health System scored in the top 100 of rural and community hospitals on iVantage’s Hospital Strength INDEX®. Overall, the health system placed in the top one percent of all rural and community hospitals in the U.S.



Brookings Health System was named to the “100 Great Community Hospitals” list by Becker’s Hospital Review for the second consecutive year. Becker’s editorial team selected hospitals from across the country for inclusion on its “100 Great Community Hospitals” list based on analysis of key awards, rankings and certifications in addition to the hospital’s reputation for leadership and innovation.

ONE OF AMERICA’S BEST HOSPITALS FOR EMERGENCY CARE For the fourth consecutive year, Brookings Health System was named by Women Certified, Inc., home of the Women’s Choice Award, as one of America’s Best Hospitals for Emergency Care. Selection for the honor is based on the seven core measures of emergency care as rated by the Centers for Medicare and Medicaid Services (CMS), including how quickly patients are seen by a care provider and how much time patients spend in the emergency department. To learn more about the quality of health care at Brookings Health System, please visit

Quality data issued this year by Nursing Home Compare ( ranked The Neighborhoods at Brookview with a perfect five-star rating across all four measurable dimensions. The four dimensions include health inspections, quality measures, staffing and overall rating. “We are currently the only skilled nursing facility in South Dakota to have a perfect 5-star score in all four categories. By embracing the household care model, our team creates a homelike, social setting for our residents to live. Our care philosophy has enabled us to achieve a 98% overall resident-family satisfaction rating which has also contributed to our success.” -Administrator Jason Hanssen

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Preparing for HOSPITAL DISCHARGE Patient success after leaving the hospital includes a solid discharge plan. Brookings Hospital’s inpatient care unit uses several tactics to ensure patients have the needed support to successfully manage their health once they leave the hospital.

Case Management Evaluation Case managers chat with patients about their daily life, including their home environment, ability to care for themselves, and if they currently receive any in-home services. They also ask patients what their goals are after leaving the hospital, including if they wish to return home, receive home services or go to a care facility. The information helps case managers begin patients’ discharge plan for once they leave the hospital.


MyHealth Matters Discharge Binder Admitted patients are given a binder to take home that holds their medication information, such as medication lists, special diet or exercise instructions, and discharge instructions. Brookings Health provides patient education zone sheets for various diagnoses which help patients daily assess their current health and whether they need to see a medical provider. Patients are encouraged to take the binder to their doctor appointments and continue recording information about their health.

Daily Team Planning

Primary Care Provider Communication

To help clinical staff manage patient care, each week day all inpatient care team members, including the physician, gather to discuss the status of every patient staying on the unit. This ensures each patient receives the treatment needed to heal and eventually leave the hospital. The team collaborates to confirm each patient’s diagnosis, understand the care story, assess resources and plan for the next step.

When a hospitalist prepares to discharge a patient, the inpatient care unit contacts the patient’s primary care provider to share information about the patient’s hospital stay. This helps the primary care provider continue the patient’s care at their next clinic visit.

LACE Index Score This tool identifies patients who are at risk for readmission within thirty days of leaving the hospital. If a patient’s score comes back as very high, a quality specialist will visit with the patient to any answer any questions or concerns they have regarding how to manage their own care once they return home. In addition, their follow-up physician appointment is usually scheduled within three days of discharge instead of a week after leaving the hospital.

Discharge Phone Call A few days after patients leave the hospital, they receive a call from a quality specialist who checks how things are at home. The specialist answers any questions patients have about their discharge care plan to help patients maintain their health. She also double-checks patients have the help they need at home and addresses any concerns with their self-care. To learn more about the quality of care at Brookings Health, please visit

The ROYAL Treatment Brookings resident Deb Sommervold was one of the first surgical patients at the new Brookings Hospital expansion and also the first patient to stay in her hospital room. Her surgery after a 20-year-old injury was a great success and she felt staff rolled out the red carpet just for her.

Deb was also impressed with her new, private room and the services that came with it. “It was just like being in a suite. From the cleaning people to the kitchen staff to everything. It was five-star.” Deb loved the care she received from Brookings Health System so much, she didn’t want to go home.

Constant foot pain brought Deb to Podiatrist Dr. Trevor Haynes at the Avera Medical Group Specialty Care clinic. “It was an old [work] injury and he was finally the doctor who said he could help me get rid of the pain,” said Deb. On Feb. 7, the day the new Brookings Hospital expansion opened, Dr. Haynes fused Deb’s bones in her foot with pins and put her foot back together. Because of the severity of her old injury, he had Deb stay for three nights in the inpatient care unit.

“We are so fortunate to have this establishment in our town and don’t have to go elsewhere for surgery and for complete recovery.” The success of Deb’s procedure and recovery helped her get back to activities she enjoys, like gardening and baking, and taking walks without worrying about pain. “It’s given me more freedom. To be away from all that pain all the time… it just made me more independent.”

During her recovery stay, the nursing team helped Deb with pain management as well as doing stretches and exercises to help her foot heal. “They treated me like I was their only patient, kind of like a queen. They just focused on me: to take care of me, to see if I was in pain, if I needed any pain meds and answered all of my questions and fears. What if I should accidentally step on it, what if this and that? They just put my mind at ease completely.”

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Deb’s advice to others who need hospital care: “If you’re sick or ill, or have to have a procedure…come to Brookings Hospital. It’s fantastic; they’ll take wonderful care of you. The food is great and the people and staff are wonderful. They’ll get the job done.” Want to hear more of Deb’s story? Visit us at



6 After two years of construction, Brookings Health System’s hospital expansion and renovation project finally wraps up with the finished remodeling of the existing hospital space. Approximately one week after the new Brookings Hospital expansion opened on Feb. 7 of this year, construction crews started renovations on the former hospital service areas. The existing hospital space has been remodeled to accommodate services displaced by the hospital expansion, such as outreach, cardiac rehab, and respiratory care, and to house ancillary staff like the business office and medical records, who were located off campus. In addition, the front entry off Twenty-Second Avenue was expanded and renovated to give patients and visitors easy access to both the Medical Plaza and Brookings Hospital. To make the new front entry, the old lobby and the second floor space above was demolished. In its place a new, spacious lobby with soaring glass windows now welcomes visitors to Brookings Health System. Outside a roundabout allows for easy drop-off and pick-up for patients who have appointments. Inside the new lobby, a stairway and elevators give patients easy access to the second level. Directly

upstairs is the new outreach clinic which will continue to host out-of-town specialists. The space upstairs once known as the south surgical circle has been remade into the new cardiac rehabilitation gym, complete with locker rooms. Off the lobby to the south on the first floor is the grand hall, a straight passageway that connects the new building with the original one. It allows visitors to walk freely from the west to the east entrance of the hospital. The western edge of the grand hall features the Foundation Donor Wall which recognizes corporations and individuals who generously donated to the Progress Lives Here campaign supporting the newly expanded and renovated Brookings Hospital. The space along the grand hall once occupied by radiology has been transformed into a gift shop, coffee shop, and seating areas. On the opposite side are entrances to offices for the dietitian and respiratory care department which once housed surgery. With the last leg of the project completed, Brookings Hospital now has an up-to-date appearance reflective of the high-quality care people have come to expect of Brookings Health System. Want to learn more about the hospital expansion and renovation project? Visit


Consider Year-End Giving with

BROOKINGS HEALTH SYSTEM FOUNDATION Our mission matches your values. “Inspiring people to support Brookings Health System through philanthropy, recognizing the vital role of local healthcare in sustaining quality of life in our community.”



We manage your gift efficiently. For every dollar given to the Brookings Health System Foundation, 95 cents goes to our mission while 5 cents is used to cover administrative costs.

We are a 501(c)3 with a strong charitable record! See our published financial reports and charity ratings. Search by Brookings Health System Foundation or EIN 27-1785343 on,, or ProPublica Non-profit Explorer

NOT EVERY GIFT IS CASH Cash is the most common gift to charity, but not everyone can give cash. Here are some ways you can create a legacy and support Brookings Health System Foundation in ways that don’t impact your cash flow or lifestyle.

Give a gift of stock. Your broker

Identify Brookings Health

can transfer securities you’ve held “long-term” to Brookings Health System Foundation. Call 605-696-8855 to obtain account information.

System Foundation as the beneficiary of a life insurance policy. Simply use a Change of Beneficiary form from your insurer.

Donate 401(k) or IRA assets.

Remember Brookings Health

If you are 70 ½ or older, you can transfer up to $100,000 per year from your IRA to charity and not recognize it as income.

System Foundation in your will or estate plans. It just takes a simple designation in your will or trust and it’s easy to revoke if your situation changes.

Phone: (605) 696-8855

Mary Oien Reed Thanks to funds raised by the Swiftel Center’s Tough Enough to Wear Pink campaign, Brookings Health offers the services of Breast Cancer Patient Champion Mary Oien Reed. Reed is a breast cancer survivor, RN, and Reach to Recovery volunteer with the American Cancer Society. Mary meets one-on-one with area women newly diagnosed or currently living with breast cancer. She helps bridge the gap between the medical, emotional and personal challenges of breast cancer. Area breast cancer patients can contact Mary at (605) 692-4432 or (515) 231-4432.

Learn more at

Help fight cancer. Tough Enough to Wear Pink shirt sales start the first week of October at the Swiftel Center.

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300 22nd Avenue Brookings, SD 57006

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Inspiring Health is published by Brookings Health System. This publication in no way seeks to serve as substitute for professional medical care. Consult your physician before undertaking any form of medical treatment or adopting any exercise program or dietary guidelines.

ROAD TO RECOVERY Short-term rehabilitative care is a common choice for individuals who must ease in to the transition between hospital and home. It offers a period of medical monitoring and recovery before safely returning to a home environment.

Will you or a loved one need to rehabilitate before returning home? Learn more about short-term rehab at The Neighborhoods and call for a tour at (605) 696-8700.

The Neighborhoods at Brookview’s short-term rehab program provides therapy for individuals recovering from surgery, illness or accident. A team of physicians, therapists, nurses and nurse aides work with the individual and their family to tailor a care plan. The primary focus of short-term rehab is to ready residents for a return home or placement with an appropriate congregate living or assisted living facility. To quickly return people to a home environment, The Neighborhoods offers a comprehensive therapy program five days a week, including physical therapy, occupational therapy and speech-language pathology. Therapists use state-of-the-art strength and power equipment that records individual progress. Strengthening machines help individuals correct weak, imbalanced muscles and retrain their body. A balance system offers video game-like training modules to help individuals regain equilibrium. In addition to therapy, staff is available 24-7 to administer medication and help with activities of daily living, such as dressing or eating, until those skills are regained. Both private insurance and Medicare will cover short-term rehab, but individuals will still need to cover any co-pays and deductibles.

The Neighborhoods at Brookview

Inspiring Health Fall 2017  
Inspiring Health Fall 2017