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Behavioral Health Network has been making news, engaging stakeholders, and embracing community outreach in serving our region. Here are some of the stories about our people and programs making a difference.


Lowe’s Employees Transform Ware KIDSTOP


BHN In The News


Expanding Our Digital Presence

Setting a Stable Course During Turbulent Times


t is not uncommon to overhear conversations having to do with the pace of life accelerating. Our personal and professional lives seem to be buffeted by rapidly-changing technology, the always-on social media and events and news cycles that appear to happen at warp speed. It is no different in our world at Behavioral Health Network as we embrace change during these turbulent times and respond to the needs of the communities we serve. The past year has been a busy one for us at BHN and, in spite of the fast pace of life and business, we have set a stable course in expanding our programs and services to Katherine B. Wilson meet the needs of many who count on our President & CEO partnership and supports. As new needs arise and methods of delivering services constantly evolve, BHN is always working to collaborate and innovate, while at the same time sustaining programs that have a history of positive impact on our participants and the communities of Western Massachusetts. In this year’s annual report we share stories about our work and those we engage. We report on: „„ Volunteer efforts to revitalize one of our program locations in Ware and at our corporate offices in Springfield „„ An art exhibit in Westfield featuring the inspiring work of our participants „„ The groundbreaking work on human trafficking by one of our own staff psychologists „„ New digital outreach through our websites and social media presence „„ The opening of a new on-site pharmacy at our Liberty Street clinic „„ Staff engagement in community events and organizations These and other stories in the annual report offer a snapshot of our activity during an George Marion eventful year. All of this activity could not Chair, Board of Directors be accomplished, and performed so well in meeting community needs, without the dedication, compassion and professionalism of the staff serving BHN and the community at large. We thank our employees, Board members and volunteers for all you do.


Katherine B. Wilson President and CEO

George Marion Chair, Board of Directors

Lowe’s Employees Transform Ware KIDSTOP During a rainy week this past July, employees from Lowe’s Home Improvement in Ware volunteered at BHN’s KIDSTOP program, just a few miles up the road at 70 Pleasant Street, to make improvements to the site’s exterior. Initially, the improvements were expected to be relatively minor -- upon completion, however, the renovations “[are] fantastic and beyond what we expected,” according to Roger Anderson, Senior Program Manager at BHN. The work included “lots of mulch, new sandboxes, new awnings, painted fence and entry railings, new plantings, power cleaned outdoor toys, a new storage shed, improvements to the parking lot, and more,” says Anderson.

As for the recipients of the renovation, a number of kids served by KIDSTOP voiced their appreciation in the form of handwritten thank-you notes, delivered to the Lowe’s team by Christine BakerGriffin, Program Director for KIDSTOP, and Anderson. Overall, the project “made a major difference in terms of cheerfulness,” says Anderson. “[Lowe’s] did a lot of little extra things that have brightened the space as well as the mood.” The kids certainly agree.

Park Rejuvenation on Liberty Street In June, over 40 volunteers from Berkshire Bank joined Regreen Springfield, the City of Springfield Forestry Division, and the North End C-3 Community Policing Initiative, as part of an effort to re-green Gurdon Bill Park at BHN’s Liberty Street campus. Volunteers planted new shade and ornament trees, and created two perennial pollinator gardens near the BHN ‘healing garden.’


Always Innovating... Celebrating Creativity at Westfield Art Exhibit This past May the walls within The Mill at Crane Pond in Westfield came to life. Specifically, BHN’s Adult Community Clinical Services program, or ACCS (formerly known as CBFS), hosted an art exhibit featuring paintings, photographs, sculptures, and other forms of art created by program participants and

employees. In the words of the exhibit’s creator, Carmen Quinones, “We have a lot of talented participants and staff [and] it was very rewarding seeing how proud they were showcasing their artwork. The event was a total success.” Carmen, the Assistant Program Director for ACCS, brought her lifelong passion for art to BHN when she joined the organization two years ago. Reflecting on this year’s exhibit, Carmen says, “It was very rewarding to see how program participants felt as a result — they were so happy and so proud to showcase their work.” In the end, Carmen’s art exhibit became a symbol of something larger than the display of art — “I think it just goes to show that anything is possible with some inspiration and determination.”

Kamp for Kids™ Welcome Day BHN’s Kamp for Kids™ held its annual Welcome Day in July, featuring presentations, skits, dancing, and other activities. Grants totaling over $32,000 were recognized at the event. Attendees included Jane Ryder, Commissioner for the

Massachusetts Department of Developmental Disabilities, DDS Regional Director Dan Lunden, Westfield Mayor Brian Sullivan, family and friends of the camp, and other members of the local legislative and business communities.

Genoa Pharmacy Ribbon Cutting


Members of BHN and Genoa Healthcare held a ribbon-cutting ceremony for a new on-site Genoa pharmacy located within BHN’s Liberty Street Clinic in Springfield. Genoa Healthcare is a behavioral health pharmacy, medication management, and telepsychiatry provider headquartered in Renton, WA, with over 400 pharmacies around the country and over 650,000 individuals served annually. In addition to building and staffing the pharmacy at BHN, Genoa creates personalized medication packages tailored to the specific needs of each patient, as well as an online medication adherence tracker. Since its opening in June, the pharmacy has already made a difference. According to one BHN staff member, “I have had such a positive experience with the Genoa pharmacy. Christine, the pharmacist, has been excellent – easy to work with, knowledgeable, friendly, approachable. I have heard the same from all of my staff...some staff members have even started getting their own scripts filled there and their experience has also been excellent.”

...Collaborating BHN @ Massachusetts Health Policy Commission BHN’s Dr. Katherine Moss, Vice President of Integration, joined Israel Ortiz, Director of Residential Programs at Way Finders, to present at a special event hosted by the Massachusetts Health Policy Commission (MHPC) in Boston. The event, “Partnering to Address the Social Determinants of Health,” served to examine

how partnerships between health care providers and community stakeholders work to address health-related social needs. Moss and Ortiz presented Project FIT (Families In Transition), a program funded by MHPC as part of their Health Care Innovation Investment Program. Project FIT’s mission is to provide support services and care coordination to families in Hampden County who have been homeless or are at risk of becoming homeless, with at least one member of the family with an untreated substance use disorder and/or mental illness. BHN’s Project FIT team provides families with wraparound social services including recovery support for substance use disorders, mental health services for children and adults, intensive case management, and more, while Way Finders provides families with access to stable housing. As for its impact, the teams at BHN and Way Finders estimate that they will serve 149 families consisting of approximately 250 individuals over the course of the 18-month grant. Since July 1, 2017, there have been a total of 193 referrals, with 93 families currently enrolled. According to Moss, “It’s been a tremendous honor to be entrusted by the Health Policy Commission to build a model that we believe will be successful…It has been a privilege to work with our talented staff, and I’ve been humbled by the strength and resilience of the families we work with.”

Care Alliance of Western Massachusetts Goes Live This year BHN joined the Care Alliance of Western Massachusetts (CAWM), a partnership of eight Accountable Care Organizations and Managed Care Organizations (ACO/MCOs), selected by MassHealth, with experience in providing long-term services and supports to individuals in their home and community. CAWM’s goal is to provide cost-effective, high-quality comprehensive care coordination to best meet the needs of consumers.

Responding to the Human Trafficking Crisis On February 23, Maria Almario, a psychologist at BHN’s School Street Counseling Institute, served as a panelist for the United Nations Global Engagement Summit at the UN’s headquarters in New York. Maria addressed the current global human trafficking crisis and offered solutions for the eradication of this and other forms of sexual violence. Maria became passionate about issues of power-based violence and the eradication of human trafficking while pursuing her master’s and Ph.D. degrees at the University of Kentucky. Maria is the author of the “Inclusive Human Trafficking Index,” an instrument used to identify and analyze complex cases of human trafficking. In addition to her work at BHN, Maria consults with several national and international organizations facilitating processes of reparation for persons experiencing interpersonal violence, sexual abuse, and human trafficking, as well as sexual violence among war-displaced populations.


BHN in Northern Hope Poetry Gives Participants a New Outlet for Healing

“Poetry is the language of crisis. It can be the language of recovery, too.” – Jim Bell leads a weekly poetry class at BHN’s Northern Hope Center in Greenfield.


BHN’s Katherine Moss, Ph.D., and Sarah Rigney, LICSW, served as panelists on 22News’ InFocus program to discuss recent incidents of mass shootings, bullying, and other social pressures, and their impact on the mental health of children and youth.


the News Project HOPE on

MassLive ran a three-part series on Project HOPE, a collaboration between BHN and the Springfield Police Department to aid the homeless population in Springfield.

The Living Room Segment on

“A crisis is an opportunity, it’s a chance to connect with someone in a meaningful way at a time when they’re feeling vulnerable and really need that support.” – Justin Mehl, Program Director for The Living Room at BHN, appeared on WGBY’s Connecting Point to discuss the program’s purpose as an alternative to hospitalization for individuals experiencing mental health crises.



Number of users who visited the BHN website from January-July

Expanding Our The public, and those we serve, are increasingly using the digital tools -- our website and social media presence-- to learn about our services and how to reach out to us. In the past year we have increased traffic to the BHN website and launched BHNWorks to share what it is like to be part of the workforce at BHN.



131,210 Number of web pages viewed on from January-July

1,374 Total

Followers as of Today

70% Increase

in followers of BHN Facebook page — from 792 in 2017 to 1,340 during the same period in 2018

Total Page Followers as of Today: 1,374 1.2K 1K 800



5,600 Facebook Users

engaged with a BHN Facebook post between January and July—includes likes, comments, and shares

Our presence on Facebook has increased substantially over a 12-month period, with content designed to inform and engage.

e c n e s e r p a i d e m Our social 2017 Oct Nov Dec JAN Feb Mar





Total Page Followers

e h t on


Apr May Jun Jul Aug Sep Oct Nov Dec JAN Feb Mar

Apr May Jun Jul Aug Sep

Digital Presence Introducing BHN Works

Our analytics indicate one of the leading reasons individuals go to the BHN website is to learn about jobs and career opportunities. With a strong workforce and a growing organization, BHNWorks was launched to offer a dedicated online presence on job openings and a career path in the field of behavioral health. This site features employee testimonials that were also aired on WWLP-TV and The CW Springfield.


Reaching Our Communities Participation in community events allows BHN to put a human face to who we are, what we do and to share our values of equity and inclusion. Hundreds of BHN staff participated in community events this past year, showing our support for local initiatives, informing key stakeholders about the critical work we do and helping the public learn about where and how to connect with us.

Puerto Rico involvement

Pride parade

Meeting With Our Legislators

Dragon Boat Festival

Members of BHN pictured with Senator James Welch at a luncheon celebrating Senator Welch’s work with Talk/Read/Succeed!

Barnes Air Show In March BHN welcomed Northwestern District Attorney David E. Sullivan for a tour of our programs in Greenfield. He was joined by his colleagues Laurie Loisel and Lynn Ferro.

Senator Eric Lesser toured BHN’s Carlson Recovery Center in Springfield.

BHN @ NAMI Walkathon


BHN’s Michelle Michaelian, pictured here with Senators Elizabeth Warren and Edward J. Markey, traveled to Washington, DC as part of a delegation to educate lawmakers on important issues and challenges for those struggling with mental illness and addiction.

FY2018 Annual Stats INDIVIDUALS SERVED Over 40,000 Addiction Services Community Outreach Outpatient Integration Emergency Services Forensics Residential

BHN WORKFORCE PROFILE 2,270 employees residing in 158 communities

3,511 3,540 22,695 1,625 9,500 2,590 ,415


Male Female


White: Hispanic: Black: Asian: Other/Undisclosed:


0 thru 17 Age Group 18 plus Age Group TOTAL COMMUNITIES SERVED

25% 75%

50.44% 21.72% 13.70% 0.75% 13.39%


16 – 25 26 – 35 36 – 45 46 – 55 56 – 65 66 – 75 76 – 85


ETHNICITY: White: Hispanic: Black: Other/Undisclosed:

21.8% 77.9%

55% 25% 8% 12%

11.7% 29.6% 22.7% 17.4% 14.0% 4.4% .3%

FY2018 Revenue & Expenses REVENUE* Third Party Insurance State and Federal Contracts Client Fees and Rents Other Revenue

$97,338,710 61% 37% 1% 1%

EXPENSES* Program Personnel Expense Program Occupancy Expense Program Other Expense Administration *Audited year-end financial statements

$96,715,683 74% 7% 10% 9%


Non Profit Org. US Postage PAID Permit #786 Springfield, MA 01152

417 Liberty Street Springfield, MA 01104

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2018 Annual Report  

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