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Business section


January / February 2012





A word from...

nigel p. hedges

President of Bournemouth Chamber of Trade & Commerce

“What a year that’s just gone”! A quite phenomenal rate of new members, renewals, rediscovery of the BCTC and some many new dimensions to what those four initials stand for... and how! I thought when I took on the Presidency four years ago that we could only dream of reaching the THOUSANDS of members we had fifty years ago, and it took fifty years to get it to that level – but now we have already gone past the ‘tipping point’ where a business can NOT afford NOT to be a member. Individual members range from locksmiths and engravers, plumbers to dance instructors, up to the fifteen large companies that all vied to be one of the ten Bournemouth Chamber Patrons for 2012 (including more than one radio station!) and we have so many innovative and niche practitioners in our ranks now, we’ve given a new aspect to the ‘trade associations’ catered for in our Constitution and created a raft of ‘specialist business networks’ in 2011 to complement the first ones that evolved with us a year or two before. We now boast a ‘Recruitment Specialist Network’ – to cater not solely for those approaching us for gainful and meaningful employment but for those asking us to find them the RIGHT staff ! One’s business can’t function if the workforce isn’t well and our recently launched ‘Wellbeing Specialist Network’ had its first event with over 120 attendees in the Autumn – with another one to follow in February. Our Charities Forum also ensures local charities get the local support they deserve too! I have to pay tribute to those new BCTC Executives who joined us last March and those we have lost the services of since then... it’s been a journey (no one said it would be easy) and my previous Vice President said that not one Executive would get a “free ride” in 2011/12... not even the President! But we have exacting standards, we must become a “business business” and advance and defend the interests of our members, the trust and the funds they place in our hands – we care, we really do. We welcome the news that Tony Williams will be the new Chief Executive when Pam Donnellan retires in March. I anticipate our membership continuing to grow exponentially and all those who value the role the BCTC plays to offer their support, as Ambassadors and future Executives... the AGM and President’s Dinner in March should again break all records and we are already seeking a bigger venue! I look forward to seeing you and hearing all your news throughout 2012. Our magazine is a powerful communication tool, ensure YOUR company news appears here! Happy New Year!

contents 4

News in brief


BCTC Patrons


Local Government Affairs


A Word from…The Council


BH Careers - Business Women Awards


Dear Frances & Tracey


BH Recruitment Network


Question John


Top 10 tips on running an event


BH Venues - Hotel & Catering Show


BH Live Q&A


What’s On


Faces in Places


Faces in Places


New BCTC Members


BCTC Executive & Membership


Mark Ellson, CXL Digital, M. 07912 011072, E. Publication/Advertising Manager:

Ron Lawson, M. 07939 559540, E. designed by:

Nigel P. Hedges President, BCTC

Photo Credit: Hattie Miles



BH Business Magazine is produced on behalf of the BCTC by CXL Digital Ltd and is distributed to all chamber members and other leading businesses in the the Bournemouth area. Whilst every effort has been made to ensure the integrity of information published in this magazine, the views expressed in this publication are not necessarily those of the chamber, its members or partners. BCTC and the Publisher do not accept responsibility for errors, ommissions or any inaccuracies that may arise.

November / December 2011


news in brief

Queen of Shops backs BIDs

Purches unveiled as Ambassador

December’s retail report by Mary Portas highlighted BIDs as vital to saving our high streets. Her first three recommendations speak of empowering BIDs and managing high streets as businesses to help them compete more effectively – exactly the aims of Bournemouth’s Town Centre and Coastal Districts BIDs.

AFC Bournemouth is delighted to announce defender Stephen Purches as its Green Goals Ambassador. Stephen will be working closely with the club and the partners of Green Goals as they continue to work towards improving the environment in the Bournemouth and Poole area. Green Goals is a partnership between AFC Bournemouth and Bournemouth Borough Council that aims to improve environmental awareness and make Bournemouth a cleaner, safer and greener place to live, work and visit. It’s a unique mix of football, education and business that has been hugely successful over the past two years. Last season the project also launched the Green Goals Community Fund, which invited local community groups to apply for up to £1,000 grants to engage people in environmental and healthy activities. The initiative was named as the best Community Environmental Project at last season’s Football League Awards. Stephen said, “I’m really pleased to be a Green Goals Ambassador as it’s a fantastic project. I have seen some of the work they’ve done myself and I’m looking forward to being part of it. “The club is big part of this community and are playing an active role in making Bournemouth a better, cleaner and greener town.” AFC Bournemouth commercial director Rob Mitchell said, “We are delighted to announce Stephen as our Ambassador. With his support the project will continue to go from strength to strength. It has been a hugely successful project and we are pleased with its progress and I believe the initiative has a bright future.”

Tony Brown, Chairman of the Town Centre BID Steering Group said: “The report reinforces the need for BIDs, recognising how they increase footfall by getting businesses working together. Nigel Hedges, President of the Bournemouth Chamber of Trade and Commerce, said, “Our retail areas all face very challenging times. However, by voting ‘yes’ in the BID ballots local businesses will ensure we’re leading the way in Bournemouth to reviving the health of our high streets.” For more information visit or call 01202 451724.

   Other Green Goals partners are: New Earth Solutions, New Milton Sand and Ballast, Castlepoint Shopping Park, Eco Sustainable Solutions, W&S Recycling, The GreenHouse Hotel, Focal point, J&G Environmental

   Will you walk away with the Business Are you a BH based Innovator?

Queen of Shops – Mary Portas

Is your company Innovative or Technology oriented? Are you a budding Entrepreneur or an established technology company? If so then you may be interested in joining a new network in 2012 (BH Innovation) to bring together companies that are like minded either for brainstorming, events and of course networking. This is open to anyone within any industry with an interest in Innovation and Technology. At this stage we are looking to find out what business men and women need from a group like this, so we welcome your ideas. The BCTC would like to help bring all the amazing minds in Bournemouth and surrounding areas together to form a group that will help Innovation, R&D and Entrepreneurialism be at the forefront of the business scene here in Dorset. We also look forward to networking with the Green Knowledge network formed last year. We would be looking to meet every other month with our first event in February. Venue and date still to be confirmed at the time of going to press but will be on the website as soon as available. If you would like more information please email Heather Martyn at 4

BH Business

From left: Rachel Surbuts from New Earth Solutions, Bill Riddle from Castlepoint, Larry Austin from Bournemouth Borough Councilm, Councillor Michael Filer, Stephen Purches and Ryan Garry with Rob Mitchel

Brain of Bournemouth title? 

BCHA will be launching a new event for 2012 – the Business Brain of Bournemouth awards. This event will allow the business community of Bournemouth to battle it out for this prestigious title, by taking part in a quiz. The winners will walk away with the title, and a trophy. The event is being sponsored by the BCTC and is on Friday 3rd February at the Norfolk Royale Hotel, with venue hire and a drinks reception sponsored by the hotel. BCHA is looking for businesses to enter teams of up to six people – team members do not need to be from the same company. Entry is £15 per person, which will include a drinks reception and meal. Contact Lorna Trent for more info’ on 01202 410587 or you can download a booking form from

news in brief

Chamber Stays Cool, Calm And Collected On Stress Awareness Day

New tax crackdown risks ‘scattergun’ approach’ warn PcW

BCTC’s newest and arguably most vibrant new specialist Network, the Wellbeing Business Network is celebrating the overwhelming success of it’s first showcase event held at the Miramar on 2nd November 2011.

Innocent people in Dorset could find themselves unwittingly caught up in plans to crackdown on so-called ‘wealthy tax cheats.’ HM Revenue & Customs (HMRC) has announced that a newly formed 200-strong team of investigators and specialists is to identify areas where wealthy individuals are avoiding and evading taxes and duties.

The event, organised to help promote National Stress Awareness Day, was oversubscribed by 20%, and was well attended in spite of the pouring rain. It featured a wide range of exhibitors including chiropractors, stress management consultants, colour therapy, therapeutic drumming, Indian head massage, fitness instructors, hypnotherapy and EFT practitioners. The event was made possible with the support of Bay Radio 102.8FM and Hotel Miramar. “We’re simply delighted with the positive feedback we’ve had from the attendees.” said Vanda North, the Network’s leader. The Network is already hard at work, planning another event early next year. But they’re certainly not getting stressed about it.

One of the first groups being targeted is wealthy individuals who own land and property abroad as well as commodity dealers and people holding offshore accounts. But chartered accountants and business advisers Princecroft Willis (PcW) warn that the ‘scattergun approach’ adopted by HMRC risked targeting many people with legitimitate overseas interests. John Caithness, PcW’s Business Tax Director, said: “Unfortunately we, as professionals, often see innocent legitimate taxpayers getting caught up in enquiries. “HMRC tend to use a scattergun approach to what they see as a problem and often ignore the concept of innocent until proven guilty. “In addition, HMRC tend to sweep everyone up together such as commodity traders and people holding overseas accounts. There are plenty of the latter in this part of the world and less of the former. ”As always, our advice is to speak to a professional if, for any reason, you find yourself caught up in this new HMRC campaign.”

Pete Vesey, OT and Laura Cousins “Work Well”

Greendale Construction hands back Durlston Castle after a £4 million major refurbishment Durlston Castle was built between 1887 and 1891 by George Burt, who planned to use it as the centrepiece for a fashionable Victorian spa and many after months of hard work by Greendale Construction the castle is once again ‘the jewel in the crown’ of the country park, which was established by Dorset County Council in the 1970s. The multi-million pound refurbishment project included works to the Grade II listed Castle and surrounding country park. Situated just outside Swanage and the gateway to the Jurassic Coast World Heritage site, there has been a total re-design to the interior, a brand new Visitor Centre, shop, interactive displays, gallery, cinema room, new restaurant. The popular ‘Great Globe’, a 40-tonne Portland limestone sculpture has been spruced up and a new Serpentine path, a geological ‘Timeline’ zig-zags from the Castle and features Victorian panels quoting poetry and facts of interest. Rob Hooker, Director of Greendale Construction Limited says of the project, “It has been a privilege to work on this unique project to restore this wonderful Castle back to its former glory. George Burt must be looking down and smiling!”

Commercial manager appointed for southern bus network operations Bus operator Wilts & Dorset has promoted Leon Wellman as Commercial Manager for their network of services operating from Poole and Bournemouth. It’s a new role devised by the Go Ahead Group owned company to explore opportunities that will encourage more people to travel by bus whilst enhancing the bus network in the region. This will include input on the Leon Wellman branding, marketing and sales of services. Leon Wellman started his career in 1995 as a Bus Conductor with the Eastleigh based Solent Blue Line. By the age of 18 he became a driver. He took on a variety of managerial roles with bus and coach operations at various depots in the south and south east before returning to Eastleigh as Marketing Manager with Wilts & Dorset’s sister company Bluestar. Ed Wills, Divisional Director for the Go-Ahead Group bus operators in the south, said that he was delighted that Leon had accepted the promotion. “We expect that by introducing more regional based commercial managers with greater responsibility for the development of specific services operated from their own depots, there will be more opportunity to support the Operations manager and develop stronger relationships with communities and local authorities.”

January / February 2012


Bctc patRons The Bournemouth & Poole College is the leading provider of vocational and professional training in the region. Supporting business partners and individuals to access flexible training solutions for development, growth and economic success. The College also offers sector specialist training including the Retail Skillshop which aims to raise the profile of the industry, attract passionate new staff and develop world class skills in the retail environment. Castlepoint Shopping Park is a unique retail experience. Located on the edge of Bournemouth, it’s the perfect venue for the big shop. Open late and easily accessible, Castlepoint offers free parking for 3,000 cars. Convenience and freedom shopping, fashion and leisure, in a modern friendly location. Based in the centre of Lansdowne, Copy Plus offer a wide range of copying and printing services for business, personal and educational needs. From photocopying a document, printing or binding corporate brochures, we can accommodate all of your printing and stationary needs here. With our copying and printing, we can guarantee the lowest prices in Bournemouth! and first choice for Students, Pubs, Clubs, Restaurants, and Business around Bournemouth, Poole and Christchurch. Playing ‘More Music Variety’, Heart in Dorset features all your favourite presenters and shows such as Heart Breakfast, Heart Drivetime with Dan Mills, plus a host of well-known personalities, including Toby Anstis, Emma Bunton and Jason Donovan. Heart is committed to providing you with the very latest local news that affects you, such as the flash-flooding in Bournemouth and up-to-date traffic and travel reports when you need them most. Our Heart sales team offer a full range of innovative and exciting multi-platform advertising solutions to businesses across Dorset, both on-air and online. Chartered accountants and business advisers Princecroft Willis (PcW) offers a real alternative to large national firms of accountants. Locally-based, independent and with strong community roots, PcW provides a full range of accounting services from audit to taxation. PcW has more than 6,000 clients, from individuals to large companies. The delivery of our services is led through our nine partners, backed up by PcW’s 120-strong team. The relationship between partner and client is fundamental to the provision of sound and appropriate advice. You’ll find our partners highly professional, friendly and approachable. They’ve worked, and lived, in this area and are well known and respected within the business and wider community.

Rawlins Davy PLC trading as Rawlins Davy Solicitors & Mediators is a Bournemouth based commercial law company. Their clients benefit from their company’s ongoing commitment to delivering a professional service of the highest calibre and proven technical excellence. South Coast Marine are main dealers for Evinrude & Johnson outboards. The largest stockist of Johnson/Evinrude spares in the UK. Mail order next day delivery where possible. Outboard workshop for all repairs and overhauls. Stockists for Teleflex Steering, Quicksilver Oils, Navman Electronics and Squadron Batteries. Sunrise has been quietly pioneering a revolution in the UK, having over the last few years opened 27 high quality bespoke ‘communities’ in England and Wales. Each offers something more than care: it’s an entirely new and positive approach to senior living and wellbeing. The award winning residences are uplifting in themselves, but it is a combination of all factors - surroundings, services, care, and people - that creates something really different. At Sunrise, we organise ourselves around the individual needs and wishes of EACH resident (and not the other way around). Our principles of service drive our attitude and care and formalise our feelings about our residents. These are well-understood and adhered to by all Sunrise staff - not just carers! J.P. Morgan is a leading global financial services firm with a presence in Bournemouth for 25 years. The location is a technology and operations centre, resulting in a diverse range of career opportunities. An active ‘Supporting the Community’ programme provides assistance to local voluntary organisations, charities and schools.


BH Business

Wilts & Dorset Bus Company operate services in an area stretching from Bath to Dorchester and Andover to Bournemouth. Carrying 67 thousand travellers a day, they are one of the leading bus operators in the south of England.


Local Government Affairs Meeting Report for December 2011 “It has to be said that personal attendances from the Traders’ Associations at our Local Government Affairs meetings were patchy and sporadic towards the end of 2011 owing to work pressures and personal commitments ; sending in reports from our TAs is very useful in the case of non-attendance but vital after the meeting for inclusion in the Appendices of the LGA Minutes. YOUR Traders’ Associations voice, and achievements, need to be heard and recorded! Our full Agenda still afforded wide and varied topics for discussion despite many habitual attendees being unavailable towards the end of the year and, below, are some of the main items covered… Our BCTC Specialist Networks continue to grow in stature and influence with a renewal of the commitment for our Green Knowledge Network to work with the Council and Mouchel wherever possible. Our Recruitment Specialist Network has launched now too. The BCTC continues to press for meetings with local multi storey car park owners for better signage in quieter areas of town. We have collated feedback and presented opinions on the intentions to restrict and modify Police Station Enquiry Office opening hours and Ch Supt Searle has met with the BCTC President for suggestions and concerns to be fed into the consultation deliberations – much of the discussion centred around

Boscombe and the new force supporting the traders in the Sovereign Centre.

requested a parking space outside the Test centre which it is hoped will be achieved promptly.

The new GM of the Sovereign Centre, Mr Ray McGlynn, attended his first LGA in November and was warmly welcomed. Discussions took place on the S&D Leisure hardware in The Square on Remembrance Sunday in anticipation of the Christmas market being set up and it was noted that all work stopped and thoroughfares remained opened if somewhat restricted in some pinch points. S&D Leisure were thanked for all they contribute to the attraction in The Square all year round.

‘Weddings on the Beach’ by a BCTC Member company was discussed and the Council thanked for facilitating business in a new area. The success of the closure of Beale Place at weekends for peace and safety of shoppers was commented on with the wish it continue. All LGAs are afforded a ‘Business Improvement District’ report and the baseline assessments are being published. The work continues with growing interest and confidence where traders now understand and look forward to the opportunities the BID can bring to their areas. Boscombe Area Regeneration Group reports along with Sovereign Centre news allows all BH5 businesses a full flow of news.

Worries were expressed about the European Service Directive which may de-regulate peddlars and make street trading a problem once more. Charity ‘muggers’ and even some Big Issue sellers have been problematical and will be dealt with. Wallisdown Traders now have their own leaflet which was launched in November. Pokesdown is now represented at the LGA; the Pokesdown Collective was warmly welcomed and will feedback news each month. The BCTC Christmas Window Competition was explained. The BCTC would support the nomination of Bournemouth Council for a national Local Government award and they have been shortlisted. The B&D Driving Instructors’ Association

The BCTC has donated funds to Westbourne and Charminster Traders’ Associations for projects which were reported upon. The Bournemouth Chamber Charities Forum will support the Bournemouth Mayor’s charities wherever possible. Parking issues in Westbourne have shown up the restricting sizes of many parking bays for shopping mums and new meetings with the Council’s Parking Department will register these complaints. Working with the Portfolio Holder, more ‘good news’ on parking will roll out, it is hoped, throughout the year with the determination to provide more free parking and the removal of yellow lines in some town centre areas.”

BID proposals get the thumbs up from local businesses Businesses across Bournemouth’s town centre and coastal districts have welcomed the key proposals for the Business Improvement Districts (BIDs). Steering group members from both BIDs have been talking with businesses and reported a very positive response and high levels of commitment. Des Simmons, Chairman of the Coastal Districts BID Steering Group said, “This gives us confidence that we have understood the 8

BH Business

needs of local businesses on how they believe the BIDs can to help improve their profitability. The steering groups will be finalising the business plans during January so they can be mailed out in February, prior to a March target date for the ballots.” The Coastal Districts BID will promote the shoulder months, create more events and highlight what the whole coastal area offers to visitors and residents.

The Town Centre BID will increase footfall in the town centre through promotion, introduce a highly visible team of town rangers and improve mapping and signage.

For more information on the Town Centre or Coastal Districts BID E: T: 01202 451724.

a word from...

the council 2012 is the Year for Inward Investment Bournemouth entered 2012 with the potential for some very significant inward investments. A number of major bids in excess of £30million have been submitted to Government. The projects to improve local infrastructure have been submitted, mostly in partnership with our neighbouring authorities and the private sector through the newly formed Dorset Local Enterprise Partnership (LEP).

broadband are the key components. Kick starting the launch of the Dorset LEP is Bournemouth Borough Council’s Corporate Communications Team who have been commissioned to develop a communications strategy to raise awareness of the Dorset LEP. Projects underway include the development of a Dorset LEP brand and website. The Dorset LEP is set to deliver major projects which will benefit Dorset’s economy so watch this space. And as we peer further into 2012 we will hear the result of our application for City Status, we will host the Olympic Torch, as well as a major event for the Queen’s Diamond Jubilee, and Bournemouth Borough Council has been nominated as Council of the Year.

Dorset LEP is a private sector driven entity which will work towards creating new jobs in Dorset, improving the skills of the existing workforce, improving communications and connectivity across all local industry, and creating conditions for enterprise. Roads, bus corridors, Boscombe regeneration, employment opportunities, housing this will 08:56 keep the town Castlepoint 8pm 194x136mm:Layout 1I’m sure 12/4/11 Pagebusy 1 and high speed Dorset-wide throughout the year.

A3060 Castle Lane West

Councillor Peter Charon Leader of Bournemouth Borough Council

If you know what you want, get to the point.

January / February 2012


Bh caReeRs

LANGTRY MANOR BUSINESS WOMEN AWARDS Nominate your favourite business women for the 2012 Langtry Manor Business Women Awards January 2012 sees the third successive launch, of the Langtry Manor Business Women Awards. The awards are now an established and very permanent fixture on the Dorset and BH Postcode social calendar and have caught the attention of well-respected women all over the UK. From 6pm on Monday 9th January, you can nominate female friends, business associates or colleagues or nominate yourself into a selection of award categories. Please visit and compete the quick nomination form. The Awards are now also being launched in Southampton this January so if you know a successful business woman in Southampton postcode region you can also nominate at Says Tara Howard, “It’s absolutely amazing the steam train of enthusiasm and excitement that has been generated over the last two years by the awards. With a new quick nomination

process and three more awards focused on women who work hard within business across Dorset – not just owners – the awards are set to be bigger than ever in 2012.”

For more details please contact P-PR Media Solutions or call 01202 896698 / 07740 611147

JoBshop Uk celeBRate MoRe sUccess with gilMond consUlting placeMents Poole based recruitment specialists, Jobshop UK, are celebrating the end of the year with yet more success, after finding a permanent placement for Laurie Walker at Gilmond Consulting. Laurie is the fifth Jobshop UK candidate to gain a permanent place at Gilmond, following Heather Carpenter, Carole Briscoe, Alison Clements and Annelie Mesher, who all now work as customer support staff for the Company. Based in Bournemouth, Gilmond Consulting provides IT systems solutions, operational support and outsourced services to the energy retail sector. Laurie will be working for Gilmond’s innovative new sister company, iSupply Energy, a dynamic new entrant into the domestic electricity supply market due to be launched in February 2012. Set to compete against the ‘Big 6’ energy suppliers, iSupply will be offering competitive energy prices for homes with simple products via an easy to use online self service format. Jobshop UK’s Recruitment Consultant for permanent staff, Kelyn Goater, who has been 10

BH Business

responsible for placing all of this year’s candidates, has been highly praised by Gilmond’s support manager, Andy Kirby. “Kelyn is very professional, polite and always pleasant.” Explained, Andy. “She takes the time to make us, the client, feel that we matter and takes immense trouble to assess our exact requirements. Kelyn has been instrumental in the consultation process, and in so doing has put forward candidates that match our requirements - so much so, that I was happy to offer jobs to 2 out of 2 candidates that Kelyn has put forward.” Alex Gow, iSupply Energy’s business manager, and to whom new recruit, Laurie will be reporting in her new position with iSupply, has also been impressed with Kelyn’s professionalism. “Kelyn is very pleasant and personable to deal with. When I am looking for my next recruitment I would not hesitate to use her again.” With such a successful year behind them, Jobshop UK are looking forward to 2012 and the many new opportunities they will be able

L-R Carole Briscoe, Laurie Walker, Alex Gow, Annelie Mesher, Heather Carpenter, Tracey Wood and Kelyn Goater to offer their candidates and clients alike. Director, Tracey Wood, believes that as the country climbs out of the recession, Jobshop UK will be able to offer even more permanent and temporary positions to their candidates to fulfil the needs of local companies. “2012 is going to be a very busy and exciting year for Jobshop.” Tracey enthused. “We have lots of plans for the Company which will benefit both our highly skilled candidates and our clients, in the services we can offer them. Watch this space!”

ces n DFreaanDearcesr F&ra Tracey section

The 2012 categories and supporters are: Business Mother of the Year In association with:

Business Woman of the Future

Dot Com Business of the Year

The Environment / Green Business Award

Following the increasing amount of employment legislation that continues to be passed, Jobshop will be running a regular advisory column to answer your recruitment and employment questions. Tracey and Frances have over 25 years of experience within the recruitment industry. If you would like to ask them an employment related question you can contact us at BH Business on or telephone them on 01202 674488 or email them at


I currently employ 10 people and am looking to recruit an additional member of staff. In the current market with so many people unemployed is there any advantage to using a recruitment agency to assist me?

A: Although there are a lot of people looking for work there is a definite The High Achiever Award

The PA Award

Best Employee

Entrepreneur of the Year

mismatch of the skills required to the jobs available. There are a number of ways to recruit i.e. social media, job boards, the job centre, printed media and recruitment agencies.

The advantages of using a recruitment agency include a readily available database of screened and tested candidates from which they can provide you with a short list. They will arrange interviews and provide feedback. At Jobshop you do not pay anything until the candidate you have chosen starts working with you. Using a recruitment agency compares favorably to the cost of placing a paid advertisement, the time and resources of the staff involved in the recruitment process and with no guarantee at the end of finding the right person. At Jobshop we offer a scale of rebate for the first 12 weeks of the candidate’s employment. Another popular option is to trial a candidate on a temporary basis prior to employing them permanently. In this current climate more and more Companies are employing temporary and contract staff to fulfill a need without committing to a permanent employee.

Lifetime Achievement Award

New Business Award

Congratulations to Georgina Busst, Jobshop’s Temp of the Month

Small Business of the Year

Special Woman Award

“We have made every effort to ensure the accuracy and reliability of the answers given, but the information given in this column is not intended to amount to legal or business advice. Jobshop does not accept any liability arising from any reliance placed by a reader as a result of our information.”

The Employer of the Year Award

The Home Based Business Woman

Dear Frances November/ /October December 2011 11 11 September 2011

BH recruitment

BH Recruitment Network hot for 2012 Ron Lawson Publication Manager interviews the BCTC BH Recruitment Network. BHB: Why was BH Recruitment set up? For several years, as part of the BCTC Recession Fund work, the BCTC have aimed to create and safeguard jobs and found we were not only receiving unsolicited CVs from jobseekers wishing to stay and further their careers in the BH postcode area, but also being asked for information on quality employees who might be seeking job progression and new challenges. This is our Mission Satement: BH Recruitment – the employment specialist network providing a professional recruitment service supporting people and businesses in the local area.

BHB: Who is involved? • Angela Fletcher of Rock Recruitment • Tracey Wood and Francis Miles of Job Shop • Sue Franklin of Bournemouth Employment Ladder • Jacqueline Entwistle of Quantum Recruitment BHB: How is it intended to work? Like all BCTC Specialist Networks, the Bournemouth Chamber is a conduit and sign-posting organisation where members assist their fellow members and the new groups are self-determining – this allows for the greatest creativity and constructive co-operative collaborations sometimes involving competitors in their own field! The main port of call was always going to be the BCTC website. BHB: How will this service help local business owners and BCTC members? The BCTC is required to be proactive and by having a further business support mechanism in place with experienced professionals giving freely of their time, the BH Recruitment Specialist Network was up and running very quickly after its first meeting. Call us or click on our website and a new career or stand-out employee could be waiting for you! BHB: Will there be workshops or training sessions for employers going forward? - continued over

So how will I make 2012 a better year, for our business? I have laid out a strategy and a check list, that I like to use at the beginning of each new year. It’s not exhaustive but helps to set me on my way. Feel free to use what you can from below, to craft a strategy that will work for you.

Photo Credit: Workwise

Mind Your Own Business: Strategies for 2012 • What two steps can I take, to increase customer loyalty, this year? • What two things can I do to motivate my staff, this year? Review these items every quarter, to see if you are still on track. Imagine a great year ahead! Take time out to get enthusiastic about the year ahead. Visualise a ‘realistic’ and ‘positive’ picture of what you expect your business will look like in the height of summer, see and hear yourself saying that business is going better than you expected. Now move forward to your company Christmas party and see yourself enthusiastically congratulating your team for a great 2012. Your faith and confidence in the year ahead, will give your team a boost and get you off to a good start!

“The entrepreneur is essentially a visualiser and an actualiser. He can visualise something, and when he visualises it, he sees exactly how to make it happen.” Robert L. Schwartz Consider setting some goals • What two things can I do, to win new customers, this year? • What two methods can I use, to increase sales from our existing customers, this year? 12

BH Business

Are you keeping score of your business? If you don’t already, review and set new targets for yourself and others on your team. Do you know what items/services sell for the highest profit and what can be done to increase those sales? What items/ services make the least profit and is it time to remove or replace them? How do you measure your financial trends? If you need more help here, consider chatting to your accountant. Are you spending wisely? When you look back at your 2011 marketing spend, have you measured, what worked best for you and what didn’t? Have you thought about joining a networking group to see what marketing worked best for others in your peer group? How you considered getting advice from an advertising agency? The BCTC has regular networking events, that can help you here, too. Does your web site need a spring clean? Look at your web site with a fresh pair of eyes. Then look at your most successful competitors web sites. Are they doing continued over

BH Legal & Finance


Monthly Q&A Feature The BH Recruitment Specialist Network are planning a Recruitment Fair during the first quarter of 2012. With regards to workshops and training sessions, we will be liaising with fellow BCTC members and the Chamber Executive to find out what they would like and how we can assist local employers with their recruitment. BHB: How will it help potential candidates? We think it will help potential candidates who are new to the area, it will give them a ready access to local recruitment agencies who are committed to supporting the Chamber, a motivated group that specialise in different areas working together to find candidates jobs. BHB: What are your goals for 2012? Presenting measurable positive outcomes preserving and increasing jobs and employment in our local area and spheres of influence and looking for companies wishing to support the BCTC’s work

For more information simply visit and click on the BH recruitment button or e-mail

anything different this year, that you ought to think about? As social media is booming, have you committed to having a better social media strategy. You’ll be surprised at how many of your customers now use Twitter, Facebook and Linked In. If you are not an expert in the field, find someone that is. There are lots of workshops being held in 2012 on this subject. Check the BCTC web site, for more information Do you need to sharpen your persuasion skills? Good persuasion techniques are an essential part of the building blocks of success for you and your team. You can get an overview of persuasion and sales techniques on Youtube. Ask the BCTC to refer you to a local or regional expert. Alternatively, check the internet for local workshops, you can enrol on. Say thanks more often! Be generous with compliments to your staff. Provide recognition and rewards for those that perform well in your company. This will breed loyalty. Your customers can also feel or see, when you have a motivated and happy workforce! Tip: It can be easy to forget the demands a growing business makes on you..don’t forget to say thanks to your loved ones too.

If you have a question or would like to make a contribution in future, e-mail me on

Q. My business involves the provision of marketing services to clients. The actual day to day selling is carried out by self employed contractors, although I provide all equipment, marketing materials and uniforms and set their working hours and their pay. Their contracts clearly state that they are self employed sub-contractors. Can I rely on this if a claim is made to an employment tribunal? A. The relationships between employers and self employed independent contractors are complex and one of the key messages from employment tribunals is that employers must ensure that the agreements they are drafting, with self employed sub-contractors, accurately reflect the actual relationship between the two parties. A recent case heard by the Supreme Court has highlighted this issue and clarified the position when it comes to considering whether or not the words of a written agreement represent the true intentions or expectations of the parties involved. This case dealt with whether the relevant claimants were “subcontractors” as their agreement claimed, or “workers” falling within the scope of the National Minimum Wage Act and the Working Time Regulations. Although there were clear written agreements in place which repeatedly referred to the claimants as “sub-contractors”, the judge on appeal held that an employment tribunal could disregard some of the terms included in the written agreement where it was felt that the documents did not reflect what was actually agreed between the parties or their true intentions. The judge held that tribunals could consider any evidence that the parties had expressly, or by implication, varied the written agreement whilst also having regard to the relative bargaining power of the parties and other relevant circumstances of the case. In this case, the claimants were valets who provided car cleaning services to the customers of the business, ostensibly as subcontractors. However ,the tribunal found that, having regard to all the facts, the claimants were in fact “workers”. The employer provided all the equipment and materials to the valets who had prescribed hours of work and no control over the way in which they worked. In addition, the invoices they submitted were prepared by the employer, who set their chargeable rates. Although the claimants submitted their own tax returns and were contractually permitted to substitute replacements to carry out the work, the fact that a substitution rarely occurred led the court to come to the conclusion that the substitution clause was not genuine. The real relationship was one of an employer/employee. It is therefore important that the way in which your business interacts with the contractors on a day to day basis supports and accurately reflects the terms of the written agreement and reinforces their legal position as sub-contractors .

For further information on the issues raised, speak with John on 01202 558844 or e-mail him at “Every effort has been made to ensure accuracy of answers given but Rawlins Davy Plc makes no representations or warranties as to the accuracy and disclaims all such representations and warranties to the maximum extent permitted by law”.

January / February 2012


10 top tips to deliveR yoUR BUsiness event BHB welcomes a new BCTC member Jonathan Worsfold of HWg. As an expert in event management we invite him to offer tips on planning and running a successful event for your business. Face-to-face contact develops relationships that build business. Events are exceptional vehicles for facilitating this interaction – if you get them right! Here are some of my tips to get you started... Plan ahead What is your event structure and commercial model? Create a project plan and budget. Can you deliver it yourself or will you need help? Do your research Know your event objectives. Consult your target attendees - what will make the event relevant and attractive? What are your communication channels for reaching sufficient numbers, and what are the costs? Build the content Strong content sets leading events apart, so invest time in getting it spot on. Draw on your knowledge and research and seek out the best presenters.

Select the right venue Think about space, layout, atmosphere, surroundings, catering, accommodation, facilities and transport links. What will work best for your attendees? Pick a venue that ticks all your critical requirements. Spread the word! Launch marketing campaigns to alert your target audience. Be creative use a variety of media, and get people talking about your event: word of mouth is always great publicity. Make sure the logistics are seamless Speakers, sponsors, delegates, venue, suppliers – clear communication with all stakeholders is essential. It takes time and attention to detail – who will provide that? Get the right event team The on-the-day attendee experience defines the success of any event. Make sure you have a team of the right size and know-how to deliver great customer service. Expect the unexpected!

PEEK A BOO! 15,000 readers in the area just saw this ad too! It could be yours for 2012! Call Publication Manager Ron Lawson for a chat M 07939 559540 E 14

BH Business

Facilitate interaction Events work because they bring people together. Capitalise by facilitating interaction and networking throughout the event; work groups, panels, introductions, social elements… Build a network around the event Is there scope to build a greater network around your event? Explore the potential to use your event as part of a broader, on-going process of interaction. Evaluate, follow-up and plan for the next event Capture feedback while fresh in the memory and start planning your next event straight away!

Got a question? Call BCTC member Jonathan Worsfold at HWg Business Events on 01202 471011 or visit

BH Legal & Finance

Top Tax Tips!

Free Investment Risk Profile 2012 is a special year for Alexander Price, as we celebrate our 20th Anniversary offering independent financial advice to both personal and business clients across Dorset and beyond, so as a thank you we would like to offer you a New Year gift. So, to help ensure 2012 a prosperous year, we are offering a free investment risk profile review with one of our independent financial advisers. Whether you have a pension fund or a sum of money saved for your future, it’s essential to make sure the money is invested to suit your attitude investment risk. Given the continuous changes in the investment markets, what may have been right 12 months ago, may not be now. As independent financial advisers, we are able to consider the whole of market so whether your investments are done through a bank or another firm of financial advisers, we can give you a non biased approach and advice. This offer is available for January and February so don’t miss out, book your appointment today. 2012 also sees the introduction of Auto Enrolment, the new pension legislation that we as a company have been focusing on for well over a year. Many of you will have read our articles and spoken to us about how the new law will impact on you and your business. Whilst some changes are expected to be made to the implementation dates for smaller businesses, this is a subject that will attract a lot of media attention over the coming months and an early understanding and preparation is strongly advised. The government is set to announce its final decision to any proposed changes in January 2012 and we will be updating our website accordingly. For all the latest and to arrange an appointment to discuss auto enrolment please visit us as Alexander Price Ltd and Auto Enrolment Solutions would like to wish you all a happy and prosperous New Year and thank you for your support over the last 20 years.

Monthly Tax Tips! by Filer Knapper by Filer Knapper Lucy Filer

Monthly Tax Tips! Filing YourTax Tax Return Monthly Tips! by Filer Filer Knapper by Knapper The have a targeted taxRevenue return late each year? approach to the collection of overdue taxes. They segment customers according to previous If Filing so, be warned! From this January, you could face serious Your Tax Return Filing Your Tax Return behaviour and risk. So, someone with a history of non-payment penalties for late filing. The Revenue will be charging an initial

Revenue get tough on overdue taxes Are you one of those people who pays a £100 fine to file your

Are youto one those people whohanded paysaa£100 £100 fine fine to file file as your can expect receive a more heavy Are you ofofthose people who pays penalty ofone £100; daily £10 penalties after approach, 3 months;tosuch up toyour 5% tax return lateeach eachyear? year?or court action. visits by the debt collectors tax return late of the tax due after 6 months; and up to 100% of the tax due

so,be be warned! From thisJanuary, January, youcould could face serious serious IfIfso, warned! From you face for 12 months late. All this is, of course, in addition to any tax penalties for late filing. The Revenue willbe becharging charging an initial initialto The best wayfor todue. avoid thisThe is toRevenue keep them informed - respond penalties late filing. will an and interest penalty of £100; daily £10 penalties after 3 months; up to 5% penalty of £100; daily £10 penalties after 3 months; up to 5% their letters immediately, pick up thedocuments phone. If you let them know Instead, keep all after your6tax related as ofthe thetax tax due months; andup upto to100% 100%inof ofone theplace tax due due of due after 6 months; and the tax you arereceive havingthem difficulties andthe need time tomake pay, sure they they will be more you through year, and get to for 12 months late. All this is, of course, in addition to any tax for 12tomonths All this is, of course, in addition to any tax inclined work due. with your in good time to prepare your next tax return. andaccountant interest

and interest due. Instead,keep keepall allyour yourtax tax relateddocuments documentsinin one one place place as as Instead, There no doubt that they related are muchsure more aggressive youisreceive receive them through thebecoming year,and andmake make they get to to you them through the year, sure they get withyour debtaccountant collection.inThe moral oftothis situation isnext - contact good time prepare your tax return. youryou accountant in good time to next tax return. Did know that husbands andprepare wives your can potentially save

Family Matters

HMRC before debts arise and explain if there are potential issues £1000’s of pounds each year in tax by ensuring that, as a pair, regarding future payments. Family Matters Family Matters they fully utilise all their personal allowances and lower rates ofDid Did youknow knowthat thathusbands husbandsand andwives wivescan canpotentially potentially save save Internet – you may beinthat £1000’s pounds each year incaught! taxyou byensuring ensuring that, as pair, Start bytrading reviewing the assets own, such asas Buy to Let £1000’s ofofpounds each year tax by that, aa pair, rates they fully utilise all their personal allowances and lower While we all may occasionally sell something on eBay, those who properties, and consider if they are best jointly individually they fully utilise all their personal allowances andor lower rates of tax. regularly buy with a view to selling on the internet need to be of tax. owned. This can help spread any income received, share the Start bythey reviewing the assets thatyou you such as as Buy to Let Letbe aware that may, the in fact, be that running aown, business and should capital gain liability when the asset is sold. Start by reviewing assets own, such Buy to properties, and considerififthey theyare arebest bestjointly jointly or or individually individually paying business tax. properties, and consider A word of warning, though. Transferring of assets must be real owned.This Thiscan canhelp helpspread spreadany anyincome incomereceived, received, share the the owned. and complete, with no right return and no rightshare to the capital gainliability liability when theof asset issold. sold. capital gain when the asset is The Revenue are now veryOtherwise, closely at this and will income on the assetlooking given up. the area Revenue will Aword wordofofwarning, warning,though. though. Transferring Transferring ofassets assets must must be real A benot considering of trading, number ofbe real accept it indicators as a genuine transfer.such asofthe and complete, with no right of return and no right to the and complete, withofno rightsold, of return andbetween no right purchase to the and transactions, nature goods interval incomeon onthe theasset assetgiven givenup. up. Otherwise, Otherwise,the the Revenue Revenue will will income sale and so on. Tax Credits not accept it as a genuine transfer.

not accept it as a genuine transfer. Tax credits can form a vital part of a working family’s budget Asyet aTax rule of thumb, you are who not normally trading you only sell Credits we Credits often see families are entitled notifhaving received Tax occasional, unwanted personal items, or attend a car boot sale them simply because to of apply. Make family’s sure you fully Tax credits can form they a vitalfailpart a working budget Taxa credits can form a vital part of a working budget once tothis sell unwanted household items. investigate area and receive what you not arefamily’s entitled to. yet year we often see families who are entitled having received yet we often see families who are entitled not having received them simply because they fail to apply. Make sure you fully We aresimply happybecause to offerthey members a complimentary meeting them fail to apply. Make sure you fully to investigate this area and receive what you areaccountancy entitled to. query. Special Offer discuss the above matters or any other tax or investigate this area and receive what you are entitled to. We are happy to for offer members complimentary meeting tovisit AllIfWe BCTC are offered a complimentary meeting to discuss theto youare are looking other waysaato lower your tax, please happy to offer members complimentary meeting discuss the and above matters orour any other tax or accountancy query. above matters or any other tax or accountancy query. our website register for free Monthly e-newsletter. discuss the above matters or any other tax or accountancy query. you arevisit looking for other ways to lower your tax, please visit YouIfIfcan ourfor website foryour our tax, free Monthly youalso are looking other and waysregister to lower please visit our website and register for our free Monthly e-newsletter. E-Newsletter ideas lowering your tax. our websitefor andother register forinour free Monthly e-newsletter.

‘fresh insight for all seasons’ ‘fresh insight insight for for all all seasons’ seasons’ ‘fresh

Call us now on 01202 840900

Website: Email:

Alexander Price limited is registered in England. Company Registration number 2864178. Alexander Price Ltd is authorised and regulated by the Financial Services Authority.

1010Bridge Street | Christchurch | Dorset BH23 1EF Bridge Street | Christchurch | Dorset BH23 1EF 1001202 Bridge Street | Christchurch | Dorset BH23 1EF 01202483 483 341 341 01202 483 341 January / February 2012


Bh venUes

To keep pace with industry trends, hospitality experts are set to descend upon Bournemouth in March for the south coast’s largest annual hospitality event, the Hotel and Catering Show. Taking place on Tuesday 13 (10am to 6pm) and Wednesday March 14 (10am to 4pm), the show is the definitive annual hospitality trade event and returns to the Bournemouth International Centre with more than 200 suppliers, thousands of the latest products and services as well as a whole host of expert advice and culinary activities. The two-day show will be packed with opportunities for hoteliers, restaurateurs, contract caterers and chefs and will be officially opened by Robin Hutson, one of the UK’s most renowned entrepreneurial hoteliers and executive chairman of the much-applauded Lime Wood Group of hotels, at 10.30am on Tuesday March 13. Following the opening, Robin will join the show’s Q & A panel to share his knowledge. He says: “I love what I do and want to give something back to the industry by sharing my thoughts with other operators. The south region is a proactive area for the hospitality sector and the Hotel and Catering Show is essential for providing access to the latest products, services, training and trends. I’m thrilled to be part of the 2012 show.” With a variety of exhibitors all boasting the latest industry products and services, the event will feature many local and national brands including Robot Coupe (UK) Ltd, Ringwood Brewery, Rational UK Ltd, Templar Wines, New Forest Spring Water, Town and Country Fine Foods, DCA Equipment, Purbeck Ice Cream, Mil-tek Ltd, Wrights Dairies, Wedderburn Epos Systems, Filmbank and many more. Many exhibitors will also be providing product and cooking demonstrations and tastings as well as offering the latest advice to inspire visitors with ideas on how to grow their businesses and cope with current economic challenges. The show includes a variety of inspirational features which aim to help enhance a business through free expert advice and demonstrations. These features include: Q&A session, sponsored by Platinum Recruitment – Taking place at 11am on 13 March, this session will be dedicated to providing practical advice to visitors on ways to strengthen and increase business. Industry experts, including Robin Hutson and Michael Regenhardt, 16

BH Business

group operations director of the independent FJB hotel group, will form a question and answer panel to provide guidance, insight and share experiences on a variety of issues. There will also be sound-bites and top tips given throughout the two days within the theatre arena from hospitality professionals. The Market Place – with a street market atmosphere, The Market Place will enable visitors to take a seat and meet an array of local producers, sample an abundance of tastings as well as learn about the benefits of buying local produce. Local producers in attendance include From Dorset with Love, Lulubelles cakes, Filbert’s Fine Foods and A.S Sushi and More. Cookery Theatre Arena, sponsored by Platinum Recruitment and in association with Bournemouth and Poole College, Robot Coupe and Zonin UK - An unbeatable line-up of leading chefs will be on-hand to share their culinary secrets and provide lively and informative on-stage cookery demonstrations within this theatre. Demonstrations will comprise of butchery to plate, food and wine matching and cheese and beer sessions. The chefs include the executive chef of The Pig in Brockenhurst, James Golding, who will be demonstrating with his key lieutenants, not sous chefs but his forager and kitchen gardener, Lee Morton from Dorset Charcuterie and Luke Stuart from White Pepper Cookery School, who will put on a demonstration together, as well as Jason Hornbuckle, head chef at The Haven Hotel, and Giles Thompson, Chef Patron of The Earl of March. Anna Wallis, show organiser, says: “The Hotel and Catering Show will form a gathering place for those at the forefront of this ever-dynamic industry. It’s a forum for buyers to review and sample products alongside taking part in ask the expert Q&A sessions and interactive demonstrations, enabling industry professionals to be at the top of their game and ahead of the trends. We’re pulling out all the stops to make the 2012 show a valuable opportunity for businesses of all sizes. We’re introducing several new features to add value and significantly boost business benefits for visitors and exhibitors.” For further information on exhibiting please telephone 01425 485040, or to attend trade visitors should pre-register for free entry via Follow the show on Twitter and join the Facebook fanpage


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... s s e n i s u b r u o y boost REGISTER NOW to visit your Hotel & Catering Show for FREE To gain... ■

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Thousands of product and equipment deals and ideas from over 100 exhibitors

TRADE ONLY Follow us on Twitter: or Facebook: Tel: 01425 485040



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January / February 2012


BH Live Q&A BH Live has published its first Annual Review, reporting an operating surplus and significant progress on meeting it’s public benefit objectives. BHB: How has BH Live achieved this? Launching with six established venues and facilities, loyal customer base and workforce of over 800 employees enabled BH Live to overcome the initial challenges facing a new organisation. Despite an economic downturn, BH Live has focussed on its public benefit Peter Gunn objectives to encourage more people BH Live to participate in leisure and cultural activities, conferences, exhibitions and events. We’ve also made savings through monitoring costs and working with local suppliers to achieve the best value. BHB: You recently launched a new catering division ‘BH Live Hospitality’. How is this performing and what’s coming up? This division has a turnover of approx £4.5 million. Establishing a strong team and receiving positive feedback from event organisers about the quality of food and service has been a key achievement. A new Café & Bar brand called The Terrace recently launched and in 2012, the Terrace Bistro will open at the Bournemouth Pavilion. BHB: What conference and exhibition business is coming up in 2012/13? 2012/13 conference business at the BIC is looking positive and we’re welcoming The Association of Inner Wheel Clubs of GB & Ireland jointly with Rotary International of Britain and Ireland, Communication Workers Union for the fourth consecutive year, the annual Police Federation of England & Wales and UNISON. Each event alone attracts over 1000 delegates and together, contributes an estimated £12.3million into the local economy. The British Medical Association are returning, followed by the Association of Anaesthetists and the Association of Breast Surgery who are coming to the BIC for the first time. The BIC is also delighted to be welcoming EF Language Schools, Spectrum Housing, NDS, Scottish and Southern. BHB: What have been the highlights for BH Live and what plans do you have for the future? Highlights include recognition from the RSPH for our commitment to Health Promotion and providing Community Well Being, winning the Outstanding Customer Service of the Year Bournemouth Tourism Award and being a finalist in the Dorset Business Awards. We are also planning a series of investment projects including a high ropes attraction at the Littledown Centre, investment into Gyms and improving online communications with customers. We will also be launching the BH Live Training Academy which will provide training and development to external organisations. We are also working with private and local health authorities exploring opportunities to work together in the health and rehabilitation sector.

For more information visit 18

BH Business

Planning for 2012 So what plans do you have for 2012? One of the essential skills of an entrepreneur is to think ahead, to plan, to form a strategy. Without a plan how can you measure your success? Without targets how can you assess your or your teams’ performance? If you are a new start-up business then review your early business plan. It should never be set in stone. If you have experience and success, then in these testing economic times review your future markets – for without a doubt, they are changing. Is there an opportunity to buy a competitor perhaps? Are you ready to do so or are you in ‘self-protect’ mode? A mentor with his two ears and wise head can ask relevant & constructive questions, but gives no advice. A good mentor is your sounding board so whenever you have a business challenge, a ‘can’t see the woods for the trees’ moment do not be embarrassed contact your mentor and add your concerns or ideas to the ‘agenda’ for the next meeting. It’s good to talk. Goethe got it right – ‘Whatever you can do, or dream you can, begin it. Boldness has genius, power and magic in it. Begin it now.’

Martin Spooner, Invest Dorset LLP and proud to be a voluntary Dormen Business mentor. For more information visit

competition Join our competition and get active in 2012 BH Live operates four leisure facilities in Bournemouth with over 270 weekly fitness classes, four gyms, five swimming pools and seventeen rubber crumb football pitches. To see all of the facilities and activities visit Answer the following question and you could win three months unlimited membership at a BH Live Leisure Facility. Which leisure facilities are managed and operated by BH Live? Please send your full name, position, organisation, telephone number and email address with the correct answer to elizabeth.symmons@ One winner will be picked at random from all correct entries received by January 31st 2012 and will be notified by telephone. Terms and Conditions: The membership package prize is for one person for three consecutive months at one of the leisure facilities managed and operated by BH Live. The membership package must be activated by Wednesday 29th February 2012, no cash alternative is available, no refunds on existing memberships will be given and there will be no freeze allowance. By entering this competition, you may be contacted for marketing and promotional purposes. Please indicate when entering, if you do not wish to be contacted.

NEW GENERAL MANAGER CHECKS INTO THE HIGHCLIFF MARRIOTT HOTEL The exquisite Bournemouth Highcliff Marriott Hotel has welcomed a new General Manager onboard. Andrew Francis has joined the four star hotel which is located on the West Cliff, boasting one of the most stunning sea views in the town. With over two decades of experience in hospitality, Andrew has gained understanding within various disciplines across the hotel industry. He joined Marriott in 1993 as a Senior Sales Executive at the Leeds Marriott. His career progressed with assignments within the Sales and Revenue disciplines until 2005 when he was appointed with his first General Manager role at Goodwood, West Sussex. Andrew has recently moved down from Manchester where his role was Multi Property General Manager for the Renaissance Manchester Hotel and the Marriott Victoria and Albert Hotel. “I have always had the pleasure to run hotels with a story to tell,” explains Andrew. “So I am really pleased to be taking over an extremely well run hotel and I look forward to working with the team to continue to develop the Highcliff to have the iconic status that it deserves.”

January / February 2012


whats on Please book in to all the following events on chamber website

January 18th Member Showcase - Hallmark Hotel Hallmark Hotel Bournemouth 6 – 8pm The Hallmark is a beautiful hotel enjoying an enviable central location. With stunning decor throughout and a well equipped Health Club & Spa, it’s a great choice for business and leisure guests alike. The BCTC is pleased to invite you to a Member exclusive event at the Hallmark Hotel, the latest hotel in Bournemouth to have been awarded a prestigious 4 Star AA rating, and a proud winner of the Large Hotel of the Year Award at the Bournemouth Tourism Awards 2011. At the end of the event return your name badge for a free draw for a bottle of champagne. January 19th Beales Breakfast Beales Department Store 7.30 – 9am Entry is free. just buy breakfast or a drink. No formal introductions. Bring business cards! Why not bring another business as your guest? At the end of the event return your name badge for a free draw for a bottle of champagne. January 19th DJC Meet & Drink Banana Wharf 6.30 – 8pm A chance to find out more about the DJC and its benefits. Meet the DJC Council and other DJC members for a drink. Bring some business cards! January 23rd - January 27th Get Social 2012 Training Week RT Media offices Wimborne Mornings from 9am – 12.30pm Get Social in 2012 with RT Media Too many businesses are just “doing” social, with no real strategy or training. As a first step we’ve dedicated a week in January to our social media training courses and are offering places for £95 on a buyone-get-one-free basis, while places are available. Call for details on 01202 888192. January 27th Introduction to Sage Book Keeping (one day course) Bournemouth & Poole College Lansdowne 9 – 4.30pm This is a very practical workshop introducing a good range of routine tasks using Sage Line 50 including customer and supplier account set up, 20

BH Business

processing invoices and credit notes, processing cash and bank payments and receipts, producing a VAT return, compiling reports. You do not need previous experience, but you should have reasonable computer skills. The course costs £200 call 01202 205500 for more information. January 31st TASTY Training - A Marketing Campaign on a Budget Porsche Centre Ferndown 9 – 11am Putting together a marketing plan and campaign for 12 months and on a budget. The course is aimed at business owners and marketing managers looking to change approach. Open your mind to market more effectively and how you can save money whilst doing it. You will also receive skills in social media which is also likely to save money because it is a free marketing tool. Places are £60 or 2 for £110 (plus VAT) Call to find out more 01202 656762. February 3rd Business Brain of Bournemouth Norfolk Royale Hotel 7pm The Business Brain of Bournemouth 2012 is launched by the BCHA and sponsored by the BCTC. Where the business community can battle it out for this prestigious title by taking part in our quiz. There will be a round about Bournemouth, one about business, a local picture round and more traditional quiz rounds. Maximum teams of 6 members. Winners will receive a team trophy, goodie bags and lapel pins engraved with Business Brain of Bournemouth 2012. February 6th BH Banter The Greenhouse Hotel 6 – 8pm Don’t miss this months’ BH Banter at the Greenhouse Hotel. Pop in for a drink on the way home and make the most of this informal monthly gathering. You’ll be surprised at the contacts you can make and you don’t have to be a member to come along. All businesses and non members welcome. At the end of the event return your name badge for a free draw for a bottle of champagne.

February 16th Beales Breakfast Beales Department Store 7.30 – 9am Entry is free. just buy breakfast or a drink. No formal introductions. bring business cards! Why not bring another business as your guest? At the end of the event return your name badge for a free draw for a bottle of champagne. February 28th & Tuesday March 6th Train the Trainer (2 Day Course) Bournemouth and Poole College North Road 9 – 4.30pm A very useful workshop for those new to training or with limited experience. Learn about the training cycle, effective delivery and how to give developmental feedback. Duration: 2 Days at £350. Check the site or call 01202 205500 for more details. February 29th TASTY Training - How to use Social media for your business Cottonwood Boutique Hotel 9 – 11am How to use social media for your business… a closer look at Facebook and other media. The course is aimed primarily at business owners and marketing managers looking to change approach. Open your mind to market more effectively… and how you can save money whilst doing it. You will also receive skills in social media which is also likely to save money because it is a free marketing tool. Call for more information on 01202 656762. March 5th BH Banter See the BCTC web site for the location 6 – 8pm March 23rd Princecroft Willis Post Budget Seminar Bournemouth AFC 8 – 9.30am The Budget is on 21 March 2012. Join us for a Post Budget Seminar. Our team of specialists will provide a comprehensive summary of the major changes announced by George Osborne and advise how these will affect you. Q&A sessions will follow, after presentations.

A Central Bournemouth Street Address for your Business - without the Overheads To rent a secure mailbox with 24hr access contact us now.

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January / February 2012





Beales Breakfast November 17th 2011

“New BCTC Patrons HEART FM sponsored the November BCTC Beales Breakfast and a large and hungry audience were happy to wait a little longer whilst Heart Regional Director Hugh Murray revealed the science of radio to them all!”





Meet the faces 1. Alison Mitchett, Tom Hill, Debbie Corbin. 2. Carlie O’Neill, Steve Cook, Melanie Kiani. 3. Richard Edge, Tamsin Campbelton. 4. Kim Chaplin, Hugh Murray, Jo Legg, Leia Valenari. 5. Matthew Border, ReverEnd Noel Lockyer-Stevens, Andrew Harman.

BCTC–BH Banter December 5th 2011 Miramar “Christmas carols were sung by a yuletide-merry throng of BCTCers at the Hotel Miramar as another huge turnout where some of our new BCTC Ambassadors received their ‘wings’ (badges!) and jumped into the hospitality industry as ‘meeters and greeters’.”


Meet the faces 1. Andrew Bonelio, Frances Cornelius, Peter Goodson. 2. Jeff Bowden, Sally Pullen, David Bailey. 3. Coral Turan, John Welton, Julie Powell. 4. Ellen Powell, Lee Miles, Alex Findley. 5. Tonia Onyeneke, Nigel Hedges, Godwin Onyeneke. 6. Michelle Berry, Nigel Hedges, Elizabeth Symmons.







BH Business

Fourth Fresh Face for Frettens Frettens Solicitors is delighted to announce the fourth solicitor to join the firm in five months. Kelly Taylor has been recruited as a Solicitor in the Wills & Tax Team. Kelly has significant experience in all aspects of will writing, estate administration and also has a particular interest in personal tax planning. Frettens Partner Lee Young says “I am confident that Kelly will be a great addition to our team and we are delighted to have found such a capable and approachable adviser. We have needed to recruit in a few areas to manage increasing volumes of work, which is particularly encouraging and we are looking forward to a positive and busy year in 2012.” Kelly follows three other recruits to the firm since August 2011; Kerry Houston-Kypta joined as a Commercial Property Solicitor, followed by specialist Planning & Environmental Solicitor David Fairbairn and Family Solicitor Heidi Cardoza.

Kerry Houston-Kypta

Kelly Taylor

Heidi Cardoza

David Fairbairn

01202 499255

s e v o l r a m a r i The M Romantic Valentines Romantic Valentines Dinners (Saturday 11th and Tuesday 14th February 2012)

A romantic 4 course candlelit dinner with entertainment. £97.50 per couple. Including cocktail on arrival, wine with dinner and a liqueur with coffee.

A weekend of Romance (Friday 10th -Tuesday 14th February 2012)

Any two nights dinner, bed and breakfast With Saturday or Tuesday Gala Dinner £140.00 per person

Hotel Miramar East Overcliff Drive, Bournemouth, Dorset BH1 3AL Call us on 01202 556581 or email

January / February 2012


FacesinPlaces 24

BH Business

BCTC Christmas Party December 14th 2011 Our new member hotel Premier Inn in Westover Road provided the large enough venue to cater for the biggest BCTC Christmas party since the 1960s! It was evident as people arrived they were there to enjoy themselves and the atmosphere and ambience was superb.

and The Bournemouth Womens’ Refuge respectively showed the caring and generous side to the BCTC membership and both charities were thrilled with the support they received that evening.

The BCTC Events Team worked hard to ensure all support systems worked perfectly and hats, rocket balloons and pea shooters were in evidence from the start.

Yes , there was dancing and some members didn’t have many hours in their hotel rooms before breakfast but what a great way to start the Christmas holidays and reward ourselves for all the hard work we’ve put in collectively in 2011.

The raffle and the gift collection for the Diverse Abilities Plus

The plans are in place for next year’s party already...

Meet the faces 1. Emma Roles, Jennifer Phippard, Lisa Cleary, Paul Kinivig, Katie Wilson, Kate Higgins, Vicky Clements. 2. Whitehall & Arlington Hotel Staff. 3. Keith & Jackie Saunders, Elaine & Nigel Tucker. 4. Ann & Nigel Hedges. 5. Team from Bar 19. 6. Keith Payne, Marie Lane, Debbie & Peter Payne. 7. Jeff Bowden, Sophie Morriw, Max Bracher, Louise Seager. 8. Doreen & Roy Fraser, Becky & Paul Clarke.









New BCTC members We warmly welcome the following new members: A Reason to Travel

Chilly B Soap Company

H W Group

Alison Case – 01202 566370

Julie Astley-Warren

Jonathan Worsfold – 01202 471011

A D Photography

Cleaner by Miles


Tony Dymott – 07795 096812

Lee Miles – 0791 777 0547

Heike Jenkins – 01202 420535

Acquit Debt Recovery

Complete Wellbeing

Hi Therapies

Diane Bantten

Heather Jones – 01202 676281

Jemma Cooper

01202 432022

Alex Crouch Photography

Corporate Clothing Solutions

King of the Kurtains

Alex Crouch

Glen & Susan Elms – 02380 221061

Stephen Taylor – 01202 729921

Beauty Realm

E2Z Consultants Ltd

Liberty Design

Tonia Onyeneke

Paul Shaw – 01202 759335

Tamsin Campbelton – 07816 069566

Blue Sky Financial Planning Ltd

Enable Physiotherapy

Lime Tree Communications

David Burgess – 01202 756560

Amy Richards

Julie-Anne Haldey – 07710 533695

Bmth & Boscombe Royal British Legion

Evelyns Bakery

Linwood School

Peter O’Connor – 01202 729513

Greg Singleton – 01202 423140

Jo Tondeur – 01202 525107

Fire Radio

Louise Jolley Photography

Bill Perkins – 01202 766348

Alan Smith – 01202 835107

Louise Jolley – 07739 413583

Bournemouth Symphony Chorus

For Star Consultants

Miles & Miles

Carolyn Date – 01202 423429

Anita Potten – 01202 680341

Hattie Miles – 01202 432593

Broadview Blinds

Frettens Solicitors LLP


Mark Pratt – 01202 679012

Ian Fretten – 01202 499255

Stephanie Ward – 07908 260860

Bytechat Ltd

Gilt Edge Travel

NFU Mutual

Katie Hawksworth – 07525 064562

Paul Dulieu – 01202 528033

Lorrayne Blomfield – 01590 624744

Chase Templeton

Giraffe Design

Noel Lockyer-Stevens

David Rolfe – 01929 477317

Stewart Perrett – 01202 303224

Noel Lockyer-Stevens – 07504 633985

January / February 2012


New BCTC members continued Peel2Save Peter Bartholomew – 01202 475035 –

Phones 4 Business Emma Drake-Lee – 01202 705030 –

Prestige Driving Enhancements

Is your well earned quality time being wasted on back office paperwork and bookkeeping? Do you want a team that can take care of your admin? Do you wish you had an experienced finance team too? Do you want all this but only paying for the time you need?

Scot Burgoine – 01202 862777 –

Print Smarter Daniel Freeman – 01202 762 375 –

Sacred Heart Church Fr Bruce Barnes – 01202 411141 –

At Milburn Finance you get a team you can trust! From general office admin, to bookkeeping, credit control and payroll, to fully managed accounts. Milburn Finance can do it all at a price you can afford. Call now for a free, no obligation chat

Stanwells Justin & Julia Aitken – 01202 759944 –

01202 558 383

Swalings Hawkesworth Annette Hawksworth – 07890 067009 –

The Crumbs Project Lorraine Dabner – 01202 399664 –

The Hospitality Club Malcolm Woolaston – 0870 241 9906 –

The Orchid Rooms Beauty Salon Danielle Speight – 07778 551721 –

The Royal Society of St George (E Dorset) Graham Taylor – 07834 491030 –

Top Up English Sian Andrews –

Total Therapy Lauren Pienaar – 07795 415777 –

A new angle at The Triangle Town centre Meetings Suite in the award winning Bournemouth Library

WebPurity Limited Andrew Larkin – 08007 565 620 –

White Stuff Kat Busy – 01202 553975 –

Withinspiration Alastair Gibson – 01202 269972 –

Meeting rooms and exhibition/gallery facilities available for hire together or separately at competitive rates. IT, catering and flexible layout options can be tailored to your needs. Access into and within the building is easy for all visitors. Nearby multi storey parking opposite the library, close to shops and cafes.

For a free information pack and professional service, please call us on 01202 454836; or email


BH Business

offices chamber local government affairs committee Executive Elected for 2011/12 Nigel P. Hedges Mandy Payne Julian Fenn Bill Perkins Gordon Long

President Vice President Honorary Solicitor Honorary Treasurer Accountant

Bournemouth Surfing PPR Media Pine Lodge IFA Letters and Logos Castlepoint Green Wing SoSBA Mikes Stokes Ena’s Flowers

Representatives of traders’ associations Mark Cribb Mel Smith Lesley Stephenson Amanda Williams / Sue Slade

Moordown Kinson Wallisdown

specialist networks Bourne Engraving Retail Resource Dorset Steele Raymond Pine Lodge IFA Martin & Co

executive Members Paul Clarke Jackie Phillipson Bill Perkins Katie Wilson Bill Riddle Jonathan Cullum Heather Martyn Mike Stokes Mel Smith

Mike Stokes Mike Edwards TBC

BARG Westbourne Charminster Winton

Ted Smith

Bournemouth & District Association of Funeral Directors BCTC’s Green Knowledge Network BCTC’s Arts in Business BH Recruitment Network Health & Wellbeing Network Bournemouth & District Driving Instructors’ Association

Jonathan Cullum Johanna Lawrence Sue Franklin Vanda North Deb Axworthy

honorary Members Councillor Christopher Rochester Conor Burns Tobias Ellwood Pam Donnellan Alderman Philip Whitelegg Peter Goodson Michael Stebbings

Mayor of Bournemouth MP Bournemouth West MP Bournemouth East Chief Executive – Bournemouth Council Lifetime Honorary Member Lifetime Honorary Member Lifetime Honorary Member

chamber secretary Carol Butler

01202 372437

Benefits from Membership: - FREE entry into BCTC Membership Directory - Invites to Local Government Affairs committee meetings including presentations and news from tourism

To become a member of the Bournemouth Chamber of Trade and Commerce, complete the form and post to the return address as indicated on the bottom of the form. Membership fees from now to end of 2012. (Fees are based on the number of employees) 1-5 £67 26-99 £108 6-25 £83 100+ £150 Trading name of applicant: Full names of directors, partners or individuals:

- Access to the full BCTC website - FREE BH Business Magazine - Networking and training events - Networking opportunities at the Air Festival - The latest news and announcements - Central Point of contact - News of national and European legislation - Feedback from Traders’ Associations

Name of representative: Description of business: Address:

- Specialist Networks - Access to Council departments and Business Regeneration Unit - Beales Breakfast and BH Banter Networking events - Member’s showcase events

Telephone: Facsimile:

- Seminars - Feedback from Traders Associations ... and much, much more!


Please complete this form, detach and send to 1


Granville Place, BH1 1DP or telephone

Number of employees:

01202 372437

Signature of applicant: Date: I/we apply for admission to membership of the Bournemouth Chamber of Trade and Commerce and, if elected, agree to be bound by

By becoming a member you agree to share your contact details with other members, only for the purpose of informing you about their business and any offers they might make you. Addresses and contact details are never passed to

the Rules and Constitution of the Chamber. I/we enclose a cheque for the total amount of £.......... made payable to BCTC, for

non-members and never sold.

membership of the Bournemouth Chamber.

January / February 2012


Great rates on our flexible business deposit account Business Saver 25

2.0% Up to



* Interest rate is variable. Minimum investment for rate quoted is ÂŁ350,000. Rate correct as of October 2011.

Minimum opening balance of ÂŁ5,000 Higher interest for higher savings helping your business funds grow No interest charges for withdrawals following 25 days written notice Moneyfacts 4 Star rating

Winner Best local building society

Call one of our efficient and experienced team to find out more

0800 783 2367

We are a member of the Building Societies Association. Authorised and regulated by the Financial Services Authority. Registration number 156580.

Code: 420

BH Business Jan/Feb 2012 Issue 19  

Published monthly by the Bournemouth Chamber 'BH Business' provides the latest news on business related matters and information on businesse...

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