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STANDARD OPERATING PROCEDURE Process flow:

Problems faced in Q1 & Q2: • No raising from ET. • Times of money (alumni) backing out after 5 raises. • Low membership quality & output. • Random raising leading to a lot of undelivered forms at the end of Q2. • No reception planning place for Q3 realizations. Ideal state in Q3: • NPS above 70. • More than 100 deliverable forms on the system. • IR task force and Experience Delivery task force working smoothly.

MONTH-WISE TARGETS: Raise

Match

Realization

August

15

0

0

September

25

7

0


SOP|iGIP|Mumbai  
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