STANDARD OPERATING PROCEDURE Process flow:
Problems faced in Q1 & Q2: • No raising from ET. • Times of money (alumni) backing out after 5 raises. • Low membership quality & output. • Random raising leading to a lot of undelivered forms at the end of Q2. • No reception planning place for Q3 realizations. Ideal state in Q3: • NPS above 70. • More than 100 deliverable forms on the system. • IR task force and Experience Delivery task force working smoothly.
MONTH-WISE TARGETS: Raise