The Industry Fair Wear & Tear Standard for LCVs
Windows, glass, door mirrors and lamps Windscreens
Light scratching is acceptable provided it does not interfere with driver’s line of sight.
Windscreens must be secure and watertight.
Heating elements and other equipment, such as electronic driver assistance cameras, must be in full working order. Chips, cracks and holes are not acceptable.
Windows should be free of cracks. They must operate freely through their full travel.
Missing, cracked or damaged door mirrors are not acceptable. Mirrors that are adjustable and/or heated must operate correctly.
Lamps and lenses
All lamps, reflectors and beacon lights must be as originally fitted, secure and operating correctly. Holes or cracks in the glass or plastic covers of lamp units are not acceptable. Any lamp, reflector, light or beacon fitted without the permission of the leasing company should be removed professionally before the vehicle is returned. Holes and other damage must be neatly repaired unless otherwise agreed with the leasing/ rental company in writing.
Repaired chips within the driver’s line of sight are not acceptable. Repaired chips outside the driver’s line of sight are acceptable provided they are repaired to a professional standard and the work is warrantied.
Licensed by the BVRLA for use by Volkswagen Financial Services from 1 January 2019 until 31 December 2019
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