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BSOP 588 Week 8 Final Exam (Package) Purchase here

Product Description BSOP 588 Final Exam - Version 1 (Taken 2014)  1. 2. 3. 4. 5. 6. 7. 8. 9.

Page: 1 Question: (TCO E) Determining how customers will value your products can be assessed by all of the following EXCEPT: Question: (TCO D) All of the following are stages in developing an improvement plan EXCEPT: Question: (TCO C) Terms such as kanban, single-minute exchange of dies, and visual controls are most closely associated with: Question: (TCO C) Which one of the following would not be a primary step in the poka-yoke process? Question: (TCO B) _____ measures are generally tracked by senior leadership to gauge overall organizational performance. Question: (TCO I) The cost associated with unplanned machine downtime, when operators halt the production line after identifying an unacceptably high rate of defective output, should be classified as: Question: (TCO A) Lean approaches focus on: Question: (TCO B) Robert Kaplan and David Norton developed a balanced scorecard which had four perspectives. Which one of the following is NOT one of them? Question: (TCO D) ISO 9000 requires that all the elements required for a quality system, such as control processes, measuring and test equipment, and other resources needed to achieve the required quality of

conformance, be documented in a _____, which serves as a permanent reference for implementing and maintaining the system. 10. Question: (TCO H) Determining the most likely causes of defects occurs during which DMAIC phase? Page: 2 1. Question: (TCO B) Explain why it is difficult to obtain a single, universal definition of quality. Be specific in your response. 2. Question: (TCO I) Identify three aspects of managing and using performance data so that it is useful to the organization. Provide an example of each aspect. Be specific in your response. 3. Question: (TCO G) Discuss how the corporate culture is displayed and its role on quality management behavior. Please provide multiple examples. 4. Question: (TCO F) What could be the reason(s) for failed quality management strategies? 5. Question: (TCO H) Explain the process of design failure mode and effects analysis and describe how it could be applied to the cashier checkout stand at a supermarket. Make sure you provide at least three examples. 6. Question: (TCO C) Some have argued the Six Sigma programs are merely repackaged versions of older quality improvement programs that originally accompanied TQM initiatives in the 1980s. Present arguments both support and refute this view. Make sure you link your discussion with examples of the older quality improvement programs (i.e. Deming, Juran, and so forth). BSOP 588 Final Exam - Version 2 (Taken 2012)

1. Question: (TCO E) Suggested reasons why  many customer satisfaction efforts fail include all of  the following EXCEPT: 2. Question: (TCO D) The Six­Sigma problem  solving approach contains the phases of: 3. Question: (TCO C) Terms such as “kanban”, “single minute exchange of dies”, and “visual  controls” are most closely associated with:

4. Question: (TCO C) Poka­yoke focuses on  two aspects: 5. Question: (TCO B) _____ measures are  generally tracked by senior leadership to gauge  overall organizational performance. 6. Question: (TCO I) The cost of purchasing  copies of a textbook on quality for employees as part of their training program in process improvement  methods is considered: 7. Question: (TCO A) Which of the following is  NOT a characteristic of a Six Sigma project? 8. Question: (TCO B) A set of financial, market, operational, and employee performance measures  for management review and use is an example of: 9. Question: (TCO D) The Baldrige Award  criteria, as a tool for self­assessment: 10. Question: (TCO H) Focusing on how to  maintain improvements occurs in which DMAIC  phase?

11. Question: (TCO B) Explain why it is difficult  to obtain a single, universal definition of quality. Be  specific in your response. 12. Question: (TCO I) What criterion is used to  classify a failure cost as “internal” versus “external”?  Give three examples of an internal failure cost and  three examples of an external failure cost. 13. Question: (TCO I) What criterion is used to  classify a failure cost as “internal” versus “external”?  Give three examples of an internal failure cost and  three examples of an external failure cost. 14. Question: (TCO F) Explain in detail why  change is necessary in organizations. Describe the  effects that change can have on quality  management with respect to employee commitment  and quality levels. 15. Question: (TCO H) Describe the six basic  steps required to build the House of Quality.  Describe, in general, where in the House are  customer and technical requirements located. Also 

explain why it is important that each area of the  House is “linked” with the others. 16. Question: (TCO H) Describe the six basic  steps required to build the House of Quality.  Describe, in general, where in the House are  customer and technical requirements located. Also  explain why it is important that each area of the  House is “linked” with the others. 17. Question: (TCO A) Contrast the mindset of  management under total quality and more traditional  management structures with respect to employees,  manufacturing, and leadership. 18. Question: (TCO B) Explain each of the  following statements as they apply to modern quality management. 19. Question: (TCO A) Describe the relationship between quality and personal values. 20. Question: (TCO H) Identify and discuss five  differences between service and manufacturing  organizations.

21. Question: (TCO B) Cite two ways that the  accounting function can contribute to the  achievement of quality. 22. Question: (TCO C) Compare and contrast  the quality philosophies of Deming and Juran. 23. Question: (TCO G) Discuss the concept of  best practices and their effect on quality  management success. 24. Question: (TCO G) Discuss the concept of  best practices and their effect on quality  management success. 25. Question: (TCO D) The criteria for  Performance Excellence for the Malcolm Baldrige  award consist of a hierarchical set of categories,  items, and areas to address. Which of the following  four is NOT one of them? 26. Question: (TCO E) According to Kano’s  classification of customer requirements, a cup of  coffee that is served hot and fresh at a restaurant  specializing in breakfasts fits which class of  customer requirements?

27. Question: (TCO F) Characteristics of  effective strategic leadership include all of the  following EXCEPT: 28. Question: (TCO A) General­purpose  financial statements are the product of: 

Bsop 588 week 8 final exam (package)  

BSOP 588 Week 8 Final Exam (Package) Purchase here Product Description BSOP 588 Final Exam - Version 1 (Take...