Acenden is a full service, residential first and second charge mortgage servicing specialist, offering quality primary, special servicing, securitization management and cash bond administration services to clients in the UK and Ireland. We have 400 skilled and highly trained people located in London, High Wycombe (Buckinghamshire) and Dublin. With total lender assets under management exceeding ÂŁ6.4 billion, we service approximately 70,000 accounts and are expanding to accommodate new clients. Having assessed our organization, people, processes and performance, Acenden is the highest Fitch rated residential mortgage special servicer in the UK market and the only primary servicer ranked 'Strong' by Standard & Poor's, the highest ranking in the UK market. Acenden is also ranked 'Above Average' by Standard & Poor's as a special servicer of residential mortgages in the UK. Acenden grew from the foundations of Capstone Mortgage Services, a captive operation established in 2006. In 2010, the business was launched as a standalone third party mortgage administrator and rebranded as Acenden to reflect a new era of ownership, development and growth.
What we do We excel at servicing specialist and higher risk mortgage loans, working with clients and customers to resolve mortgage problems in ways that meet their individual circumstances. Our people are highly trained, knowledgeable and skilled in helping customers Acenden Mortgages find the best possible solutions to their particular situation. We continually invest in our people, technology, infrastructure and analytics, with a focus on efficiency, flexibility and performance so we can meet fluctuating client demands and changing market conditions. The accuracy and robustness of our data, reporting capability, analytic and predictive tools provides our clients with unique insights into both account and portfolio level performance.