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Make guests loyal - Remembering the guest’s preferences - Word of mouth - Special offers - Keep in touch after the client’s stay


Hotel reputation - 50% of guests look at TripAdvisor’s comments - High connectivity - 85% of the travelers have smartphones

ž  Internal


- Decrease the language barrier - Avoid to forget guests’ requests - Desynchronization of the service delivery - More modern service - More interactions between the staff and clients but also between guests.

ž  Reduce


- Direct reservation with the hotel channels (phone, mail, fax) - Reduction of reservations through OTA, reduce commissions - Increase the number of reservations in the hotel facilities (restaurant, bar, spa…)

Lounge up presentation  
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