Page 1


ž 

Make guests loyal - Remembering the guest’s preferences - Word of mouth - Special offers - Keep in touch after the client’s stay


ž 

Hotel reputation - 50% of guests look at TripAdvisor’s comments - High connectivity - 85% of the travelers have smartphones


ž  Internal

services

- Decrease the language barrier - Avoid to forget guests’ requests - Desynchronization of the service delivery - More modern service - More interactions between the staff and clients but also between guests.


ž  Reduce

costs

- Direct reservation with the hotel channels (phone, mail, fax) - Reduction of reservations through OTA, reduce commissions - Increase the number of reservations in the hotel facilities (restaurant, bar, spa…)

Lounge up presentation  
Read more
Read more
Similar to
Popular now
Just for you