¿Cómo solicitar la creación de una Orden de Servicio?
Please Access to our Web site https://www.samsung.com/latin/support/ in “Contáctenos” section, into on line section, scroll down and click on “Servicio en Línea” (online Service).
The webpage will show the following information, you need to full the follwing fields:
Please fill the final customer email address.
Search model of the product:
A. B. C.
Search model. Select the model. Click on close button.
(3) Serial number:
Input Model serial number.
(4) Purchase date:
Input purchase date.
Click on magnifying glass in order to verify Warranty terms of the product .
Once all the Fields are completed, the system will show the following page:
Pl ease describe the defecto r issue of the product a nd detail the folloowing i nformation of the dealer as well: Dealer: Country: Phone Number: Ema il:
Once the system register is completed, Service Center and final customer will receive a confirmation email with a request number as shown as follows:
In a period of 24 hours ASC and final customer will receive confirmation of Service Order created (Service Order Number and Service Center Assigned).