__MAIN_TEXT__

Page 1

Canales Digitales


I.

¿Cómo solicitar la creación de una Orden de Servicio?

Please Access to our Web site https://www.samsung.com/latin/support/ in “Contáctenos” section, into on line section, scroll down and click on “Servicio en Línea” (online Service).

2


The webpage will show the following information, you need to full the follwing fields:

2 1

3

4

5

6

Fields

Definition

(1) Email:

Please fill the final customer email address.

(2) Model:

Search model of the product:

A

B

A. B. C.

Search model. Select the model. Click on close button.

C

(3) Serial number:

Input Model serial number.

(4) Purchase date:

Input purchase date.

(5) Warranty:

Click on magnifying glass in order to verify Warranty terms of the product .

(6) Next:

Once all the Fields are completed, the system will show the following page:

3


Pl ease describe the defecto r issue of the product a nd detail the folloowing i nformation of the dealer as well: Dealer: Country: Phone Number: Ema il:

Once the system register is completed, Service Center and final customer will receive a confirmation email with a request number as shown as follows:

4


In a period of 24 hours ASC and final customer will receive confirmation of Service Order created (Service Order Number and Service Center Assigned).

5

Profile for Berrios | Ashley

Samsung Orden de Servicio "online"| Garantía  

Samsung Orden de Servicio "online"| Garantía