AND LIFESTYLE PUBLISHED BY THE BENDChamber
Emerging Within PAGE 22
CREATING A CULINARY DESTINATION
The idea of “farm to table” dining is nothing new. The concept of seasonal, organic, sustainable cuisine is more than four-thousand years old.
PEOPLE MAKING A DIFFERENCE
Heather Hansen BEND CHAMBER CHAIR BRYANT, LOVLIEN & JARVIS
Bend’s collaborative ecosystem is made of a robust professional support structure with a healthy mix of start-ups and long-standing businesses.
showcasing and celebrating the achievements and entrepreneurial spirit of our region’s most brilliant businesses and citizens.
OUT THERE Starts here in Bend
PINE NURSERY PARK
bend, oregon BEND BUSINESS & LIFESTYLE | 1
Bend Design is a series of conversations, workshops, and exhibits by and for creative innovators everywhere. This is not a event just for designersâ€”itâ€™s also for entrepreneurs, educators, civic leaders, students, trade professionals and all of us curious about how design can interpret, connect and shape our world. There are no tracks dividing the disciplines, because we believe that creative disruption requires diverse inputs and ideas. Attendees can expect to further the ideas they came with, make connections with new mentors and co-conspirators, and emerge ready to design the future. Join us for the 4th Annual Bend Design, October 2018.
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Commercial Real Estate
MANAGED LEASED | SOLD REMODELED
RESULTS ASSET & PROPERTY MANAGEMENT CONSTRUCTION SERVICES SALES & LEASING
Whether you’re an owner looking to increase the value of your property, a tenant with a space to improve or an investor interested in selling or buying —
Call us today to learn how we can get results for you!
Restaurant Business & Building
Single Tenant Leased Investment
BEND BUSINESS & LIFESTYLE | 3
FEATURED ON THE COVER:
SPARROW BAKERY PHOTO BY: CHRISTIAN HEEB CASCADE CENTER OF PHOTOGRAPHY
If you’ve spent any time at all in Bend, Oregon then you’ve probably heard of our Ocean Rolls. If you haven’t, it’s time for you to climb out from underneath the rock you’ve been hiding under, get down here, and give one a try. The Ocean Roll is our signature pastry that we make from scratch every single day of the week. They are quite possibly the perfect breakfast treat. VISIT THEM AT EITHER OF THEIR LOCATIONS! • 2748 NW CROSSING DR #110 BEND, OR 97701 • 50 SE SCOTT ST, BEND, OR 97701
PRODUCTION EVP Marketing & Member Services Garrett Jaenicke firstname.lastname@example.org (541) 382-3221
Marketing Design and Production Manager
Bend Chamber Staff. . . . . . . . . . . . . . . . . . 8
Bend Chamber Board of Directors. . . . . 9
email@example.com (541) 382-3221
Membership Advisor Shelley Junker firstname.lastname@example.org (541) 382-3221
Advertising & SponsorshipS Tara Bieber email@example.com (541) 382-3221 4 | BEND CHAMBER
Events. . . . . . . . . . . . . . . . . . . . . . . . . . . 20-21 Make an Impact. . . . . . . . . . . . . . . . . . . . . 27 Preferred Business Listings. . . . . . . . . . . 56
Publication Credits: Publisher: Bend Chamber, Printing by: PressPros, Cover Photo by: Christian Heeb Cover Design by: Stephanie Shaver ©2018 Bend Chamber. No portion of this publication may be reproduced in any form without written consent from the Bend Chamber. The information in this directory is gathered in such a way as to ensure maximum accuracy.
PHOTO BY: CHRISTIAN HEEB CASCADE CENTER OF PHOTOGRAPHY
INSIDE BusinessArticles Innovation Bend. . . . . . . . . . . . . . . . . . . . . 14 Industry Clusters. . . . . . . . . . . . . . . . . . . . 22 Bussiness Support . . . . . . . . . . . . . . . . . . . 23 Moving Your Business. . . . . . . . . . . . . . . 28 Business Cost Comparison . . . . . . . . . . . 30 Climbing High . . . . . . . . . . . . . . . . . . . . . . 46
LifestyleArticles Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Creating a Culinary Destination. . . . . . 40 Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Bussiness Resources. . . . . . . . . . . . . . . . . 23 People Making a Difference. . . . . . . . . . 47
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# BO 1 - H A BR R EA #2 YAN D CH THE CH - T L AI R H AN PA AIR VIC OVL R SE #3 YNE ELE MA IEN N PA - R WE CT RT & J I N AR AR ST OB ST I EZ VI # BO CHA M NS S TR 4 - S R M IRM OOR URAN O TH EAS CO RT AN E CE E W UR TT GA AL ER W GE AL LA LA CE CE GR OU P
BOARD OF DIRECTORS
IT IS A CULTURE THAT ATTRACTS OF SUCCESS AND
drivers of innovation, FIERCE ACHIEVERS
pursuers OF WORK/LIFE BALANCE.
BY KATY BROOKS, BEND CHAMBER CEO AND HEATHER HANSEN, BEND CHAMBER BOARD CHAIR
Bend is home to a host of businesses. From the largest employers to the single employee and the work-from-home crowd, those lucky enough to work here in Bend learn the business community here has its own unique culture. It is a culture that attracts drivers of innovation, fierce achievers of success and pursuers of work/life balance. The key is to be each of these while honoring a culture that encourages us to work together on serving our community and saying hello to each other on the street. Bendâ€™s collaborative ecosystem is made of a robust professional support structure with a healthy mix of start-ups and long-standing businesses.
Coming together is a beginning; keeping together is progress; working together is success. - HENRY FORD
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BEND BUSINESS And we’re not the only ones who think so. Bend has enjoyed national recognition from the likes of Forbes, Kiplinger’s, the Milken Institute and others for our supportive start-up environment, educational system, venture investment opportunities and affordability of doing business compared to similar markets across the country.
Katy Brooks The Bend Chamber is fortunate to represent a membership that is collaborative, innovative, successful and engaged in our community.
We at the Bend Chamber have a vested interest in perpetuating this fine culture, and what better way to do so than share a few prevalent ground rules for success we learned from our members. If you’re thinking about moving to Bend – or starting or moving a business here – welcome! Here are some helpful tips:
PHOTO BY ALAN HUESTIS - WWW.STUDIO404PHOTOGRAPHY.COM
HOW WE DO BUSINESS IN BEND •
Be a part of the discussion There are things
we need to work on, including decisions affecting our future, like transportation, workforce development, housing, and dealing with more of us in this fabulous place.
Utilize Bend and Central Oregon’s network of entrepreneurs, experts and innovators, and be a resource for someone else.
advice and ideas from those with differing expertise and perspectives who represent a wide spectrum of opinions and backgrounds.
them. Better yet, expand your idea and ask others to weigh in and see how a great idea gets better. (See Be collaborative above.)
hire them, team up, or buy it here.
munity that prides ourselves on the outdoors, so seek ways to contribute to maintaining the natural beauty of the community.
community who are looking for help and provide valuable resources.
50 years, 50 days or 50 minutes. Welcome new residents and businesses like everyone is a potential new friend. As we grow and change, how we treat each other will remain one of our most valued traits. Pass it on.
Be successful and help others do the same
Be collaborative Reap the benefits of seeking out Be innovative Think of new approaches and try
Be local Is it available in Central Oregon? Go there, Be balanced with work/life – We are excep-
tional, successful business people, but hey… look outside. It’s awesome here. Go enjoy it now and then.
Be a community participant – We are a comBe generous with your time, talent and treasure There are hundreds of non-profits in our
Be welcoming – No matter if you’ve been in town
Be a participant – We think the Bend Chamber
is a great place to get plugged in to the business community, the developing workforce, the local and state political scene and to generally learn more about doing business here in Bend. Join us! www.bendchamber.org
BEND BUSINESS & LIFESTYLE | 11
BEND BUSINESS BEN HEMSON BUSINESS ADVOCATE // CITY OF BEND 541-388-5529 BHEMSON@BENDOREGON.GOV @BENDBIZADVOCATE
When you need help from the city... As your Business Advocate at the City of Bend, I’m here to help in navigating the myriad of issues you face in trying to operate and grow your business. Whether you’re a first time entrepreneur seeking startup resources or an established company stuck in a city process, please reach out. I serve as your first point of contact at the City of Bend. Do you have a question? An issue that needs attention? Are you looking to identify other opportunities for business support in town? If I can’t get you an answer directly, I’ll ensure you’re handed off to the correct person and help you avoid dead ends.
PHOTO BY ALAN HUESTIS - WWW.STUDIO404PHOTOGRAPHY.COM
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I’m here to keep you upto-date on what’s going on at City Hall. If you hold a Business Registration with the City of Bend, you should be receiving regular electronic newsletters and you can always find me on Twitter @BendBizAdvocate. When policy discussions or potential city construction projects may impact your
business, I’ll reach out with information.
Finally, I work with the Bend Economic Development Advisory Board (BEDAB), a nine-member advisory and oversight group of local industry representatives, to provide input to the Bend City Council on relevant policy.
Your annual Business Registration fee funds my position and a number of other economic development initiatives in town. I work for you, so I hope you won’t hesitate to get in touch no matter the reason. Thank you for doing business in Bend!
keep it local
I want my money to stay here in Central Oregon. That’s why I chose SELCO as my financial home—as a not-for-profit, they invest back into the community I love so much.
selco.org • 800-445-4483 • Branches throughout Bend and Redmond Banking | Mortgages | Insurance | Investments | Business Lending
Membership requirements apply. See SELCO for details. NMLS#402847
YOUR COMMUNITY COLLEGE Serving Central Oregon since 1949 At the Bend Campus: Credit classes and degrees Career and Technical Education programs Training for employees or employers Business development assistance Continuing education Non-credit enrichment courses Community learning Lectures, concerts, art exhibits and cultural events open to the community
www.cocc.edu • 541.383.7700
2600 NW College Way Bend, OR 97703
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INNOVATION BEND BY KATY BROOKS, CEO, BEND CHAMBER AND PRESTON CALLICOTT, CEO, FIVE TALENT
A Culture of Innovation Innovation in business isn’t new to Bend. From its boot-strap roots of change from a timber town and, more recently, surviving the Great Recession, Bend businesses have collaborated, tried new ideas and successfully found themselves at the top of the national list of small cities in which to start and grow a business, according to Forbes, Smart Asset, Kiplinger, and the Milken Institute. So what’s in that secret sauce, Bend? Here are a few reasons why we have once again redefined our future. One of the key factors of success was peer support and a shared pool of resources from native Bend business leaders to startups, transplants and innovators who all share a love of Bend and a commitment to make it thrive. The business community also benefits from strong, locally supported K-12 schools, an innovative Central Oregon Community College and new Oregon State UniversityCascades (OSU-Cascades) campus. Bend’s culture of innovation and power of joining forces benefits from all these things. Read on and find out more.
OSU-Cascades campus and the city’s efforts to innovate changes within its own police and fire departments as well as its affordable housing program. The declaration was also a signal for support of private sector efforts underway to develop within the district and provide programs within OSUCascades and other organizations to support entrepreneurs, research and business start-ups.
Innovative in Education
In 2017, the city council declared Bend the “City of Innovation.” Several factors prompted the action, including an Innovation District located at and around the
In 2017, voters in Bend passed another bond measure to support the continued excellence of the BendLa Pine schools. New schools will be built to accommodate Bend’s growing population and its interest in
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innovative education. Central Oregon Community College continues to work with local employers to build programs that address workforce needs, including a state-of-the-art culinary center and opportunities for business to co-locate on campus. OSUCascades is growing their programs to include computer sciences, biotechnology, outdoor product development and energy systems engineering. The university is one of the fastest growing campuses in the state, and has plans to build new academic, student centers and co-work space with local industries in their Innovation District.
It’s time to tell the truth. Your target market isn’t going to waste a moment of their day on a me-too product or a copy-cat message. Assume they care and you’re dead in the water. Mislead them and you’ll go down in flames. You can break through the noise if you really try. It’s not hard. You just need to...
DELICIOUSDESIGN.COM HISTORIC SATHER BUILDING / (541) 390-7277
BEND BUSINESS & LIFESTYLE | 15
GATHERING of IDEAS INNOVATION DAY
EVENT DETAILS AT: HTTP://WWW.OREGONINNOVATIONFESTIVAL.COM/ 16 | BEND CHAMBER
In July 2017, the inaugural Innovation Day welcomed nearly 200 of Central Oregonâ€™s innovative thinkers to meet with companies and organizations to share their ideas, ponder
new ones and spark collaboration on topics ranging from education and transportation programs, to technology, outdoor gear development and food production.
Innovation goes way beyond tech. It’s in how we work together, solve problems, invent solutions and support ideas. Similar to TEDxBend, a local Ted Talk event, the event reflected Central Oregon’s collaborative, idea-driven culture. Fifteen samples of innovation were vetted in fast-paced discussion groups and inspiration to dream up and apply new ideas filled attendees as the day concluded. Plans are already underway to expand that conversation in 2018. The Innovation Festival,
scheduled for July 23-24th, will welcome an Oregon wide audience to again share, ponder and spark collaboration around the many industries throughout our state. Organizers plan to hold the event each year, growing the base of collaboration and ideas. Innovation goes way beyond tech. It’s in how we work together, solve problems, invent solutions and support ideas.
30 years of scientific advancements has us bursting with pride. And at the seams. Announcing the new world-class manufacturing and customer experience center from Bend’s Grace Bio-Labs.
C E L E B R AT I N G
OF R ESEARCH & I N N OVAT I O N
Y EAR S
gracebio.com C80 M12 Y1 K0
17GRA003 Grace Bio-Labs, Issue date: November, 2017 C57 M47 Y48 K14
BEND BUSINESS & LIFESTYLE | 17
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Leadership Bend, a non-profit civic engagement and leadership development program available through the Bend Chamber, hits its 25-year milestone in 2018. Designed to identify, educate, engage and connect willing and committed citizens ready for various leadership roles, participants are chosen from a broad and diverse cross-section of candidates from around the region.
Leadership Bend Rolls into its 25th Year “It’s an honor to be guiding another class of emerging local leaders through this program and I’m excited to see the impacts they will have on this community,” said Jamie Christman, executive director, Leadership Bend. “After all, who will ‘pass the torch’ and continue to build upon what was already created by our pillars before us?” JAMIE CHRISTMAN BEND CHAMBER EVP OF COMMUNITY AFFAIRS & EXECUTIVE DIRECTOR OF LEADERSHP BEND
Over nine months, participants work with local leaders, programs and guest educators to expand their awareness and understanding of the intricate challenges and opportunities facing the region. The class also facilitates the Leadership Bend Impact Summit, a class project helping foster sustainability and the success of the non-profit community.
Coming into its 25th year and having graduated over 400 “community trustees,” Leadership Bend alumni include business owners, CEO’s, city and government managers, superintendents, executive directors, elected officials, industry leaders, engaged professionals and more.
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HERE’S A GLIMPSE AT PROGRAMS & EVENTS THE BEND CHAMBER HOSTS EACH YEAR. VISIT WWW.BENDCHAMBER.ORG FOR THE MOST UP TO DATE INFO ON WAYS TO CONNECT WITH THE BEND BUSINESS COMMUNITY. FEEL FREE TO CALL OUR OFFICE AT ANY TIME (541) 382-3221.
Ribbon Cuttings Let the Bend Chamber help you celebrate! It’s an activity that businesses relish when it comes to successes and milestones, and the Bend Chamber supports these events as a service to our members. Whether it’s a grand opening or a new location, a ribbon cutting ceremony is a great way to share your success and market yur business in our community. And… we bring the BIG SCISSORS!
Economic Forecast Breakfast Sit down for breakfast with Oregon’s most prominent economists and other experts as they explore the most pressing issues and major contributors to our region’s economic health and outlook. Come network, gain insights, and have a chance to get answers to your questions while enjoying a delicious breakfast.
General Membership Meeting Reconnect with fellow members over drinks and great food, see what your Chamber has been up to in the past year and hear where it’s headed. The General Membership Meeting is a great way to make new connections and meet your Chamber Board of Directors and CEO all in a relaxed and inviting atmosphere atop the Deschutes Brewery with a beautiful view in the Mountain Room.
Power Panel With plenty of networking opportunities for all who attend, this series offers innovative biennial panel discussions with community leaders and business professionals tailored to current day interests and topics.
Holiday Party Join the Bend Chamber of Commerce for the business community’s signature holiday gathering! Networking and holiday cheer are the perfect match at our annual Holiday Soirée! This is one of the largest gatherings of local business leaders and provides an opportunity to meet other Chamber members and foster key relationships.
Professional Development Program The Bend Chamber of Commerce is committed to helping our member businesses grow and develop. The Professional Development Program is designed with business owners and professionals in mind and is an important resource for strengthening core business competencies. 20 | BEND CHAMBER
SAGE Business Awards Recognized as one of the most prestigious business award programs in Central Oregon, the Bend Chamber SAGE Business Awards celebrates the most innovative businesses, nonprofit organizations and citizens in our community.
Mixers The last thing you really feel like doing at the end of the work day is heading to a boring networking event we don’t either. Luckily, the business community in Bend is anything but boring! Hosted at a different location each month, this unique event affords attendees a great relationship building opportunity. Drawing over 100 attendees each month ensures you are sure to make new connections - all in a relaxed atmosphere over appetizers and drinks.
EVENTS What’s Brewing Casual, social and served up with a complimentary beverage, What’s Brewing is our monthly forum where you can hear from and engage with state legislators, local councilors, public officials and business leaders about hot topics that are impacting Bend and Central Oregon.
Women of the Year Awards Real Estate Forecast Breakfast State of the City Address Join us for a discussion with the Mayor for a review of City Council goals and how our city is performing overall. Other members of city staff, such as the Assistant City Manager and Community Development Director, will also join in the discussion to explore the planning and projects shaping Bend’s future.
State of the County Address The Bend Chamber presents the annual State of the County Address where we engage with Deschutes County Commissioners and gain insight on budget highlights, growth and how Deschutes County is responding to it, housing, capital projects, and other pertinent topics. Plus, you’ll hear the famous County Commissioners’ top ten list.
Central Oregon’s premier real estate event features insights from leading experts in the local real estate industry. For over 20 years, we’ve been assembling panels of top-tier experts to forecast the year ahead in real estate and help us all navigate our way through the issues that impact the industry.
The Bend Chamber’s Women of the Year Awards puts a spotlight on exceptional women of all ages, diverse cultures, and varied roles who are making a difference. Committed to their professions and their community, the women recognized in Women of the Year exhibit tireless dedication, strong leadership, and impassioned goodwill.
Young Professionals Network (YPN) Program
Bend Rising Summit
The next generation is a key component to the continued success and vibrancy of the Bend business community. YPN gives young professionals an opportunity to build community, develop relationships, and champion involvement in civic engagement.
Young Professionals Moving Bend Forward // The Bend Rising Summit is a full-day event to network, share ideas, and confront issues faced by the state’s young workforce. Equal parts professional development and community action, the summit aims to empower young people to create positive change by connecting them with business leaders, policymakers, and, most importantly, each other. As we cultivate our next generation of leaders to become a force in our region, this is where our young professionals get involved and help guide the city they will inherit. Anyone with an interest in contributing to the future of Central Oregon won’t want to miss this event!
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BEND BUSINESS approach by businesses within the same industry “cluster” has helped define Bend’s unique business ecosystem.
Emerging Within 22 | BEND CHAMBER
Central Oregon, long recognized for its expanding micro-brew industry, has become an incubator for tech, bioscience, outdoor gear, food products, and most recently, a blossoming cannabis industry. Often referred to as industry “clusters,” many of the businesses born here in Bend share a unique approach to the idea of competition that defy big city “cut-throat” culture. In fact, the collaborative problem-solving and shared learning
Preston Callicott, CEO of Five Talent Software, and an enthusiastic proponent of ongoing collaboration within the entire business community, famously coined Bend’s unique style as “swimming with dolphins,” as opposed to “swimming with sharks.” One of the many reasons why this innovative model has taken root here is the fact that many of Bend’s most successful entrepreneurs left their big-city, high-pressure corporate roles seeking a more balanced life in Central Oregon. It simply makes sense that they would not want to recreate the same competitive disharmony they left. By coming together in industry-specific forums like Bend Outdoor Worx, Oregon Bioscience Association, BendTECH, and the Central Oregon Food Cluster, new and established businesses can learn from each other, and speak in one voice to issues that impact their industry. While emerging companies benefit from hardlearned lessons and guidance to resources, established businesses benefit from insights to market demands and consumer preferences, and the inspiring energy of new ideas from passionate entrepreneurs. Supporting Bend’s entrepreneurial ecosystem in a variety of tangible ways is EDCO, Economic Development for Central Oregon. Since 2003, EDCO has hosted the annual Bend Venture Conference (BVC), a competitive process that ultimately awards 12 entrepreneurs with investments and
Can-do dedication, collaborative competition, and passionate entrepreneurism keep the Bend business ecosystem on a path to sustained growth...
BEND CHAMBER (541) 382-3221 | www.BendChamber.org
cash prizes in four categories: Growth Stage Competitions, Social Impact Competition, Early Stage Competition and a Venture Out Competition which focuses exclusively on the outdoor industry. More than $1.7 million was awarded in 2017 making the BVC one of the top angel conferences in the country.
ECONOMIC DEVELOPMENT FOR CENTRAL OREGON: EDCO (541) 388-3236 | www.edcoinfo.com
But Bend’s emerging business opportunities offer options outside the brew, tech, outdoor and food industries. With one of the most diverse geographic film regions in the United States, and a professional location and infrastructure team, Bend’s Central Oregon Film Office works behind the scenes to bring film and television production to our region. More than 16 feature films have been shot in Central Oregon, including Kevin
Costner’s “The Postman,” John Travolta’s “Swordfish,” and Reese Witherspoon’s “Wild.” Additional Bend-based companies support the film and television industry throughout Oregon with manufacturing, music videos, commercials and travel destination shows. Central Oregon-based Autonomy Technology, a distributor of industrial electrical components, was critical to keeping the NBC TV show “Grimm” on schedule by creating 150 cable assemblies for lights, cameras and equipment needed for production.
Can-do dedication, collaborative competition, and passionate entrepreneurism keep the Bend business ecosystem on a path to sustained growth and innovation. It’s a great place to be.
Outdoor product development is a significant part of the business ecosystem in Bend. Bend Outdoor Worx is an outdoor industry accelerator that supports the development of the industry through a network of mentors and experts, from start-up to growing gang-busters. The organization provides mentors who are experts in the trail that leads from an idea to a product, and beyond. Bend Outdoor Worx also connects ideas to capital at their annual Venture Out conference where outdoor companies pitch to investors. http://bendoutdoorworx.com
The Bend Chamber is a great resource for businesses seeking education, outreach, advocacy and networking. Through programs and practices, the Bend Chamber puts businesses in the position to thrive – individually and collectively. Providing the tools and resources Bend businesses, visitors, relocators and the community needs to succeed.
Central Oregon business begins with EDCO. Their mission is to create a diversified local economy and a strong base of middle class jobs by helping companies MOVE, START or GROW in Central Oregon. Whatever stage your business is in, the EDCO team has the tools and resources to help you.
OPPORTUNITY KNOCKS (541-588-2719 | www.opp-knocks.org
Opportunity Knocks (OK) is a 501 (c) 6 membership supported nonprofit organization that serves the Central Oregon business and organizational community. OK supports collaborative growth in Central Oregon by matching industry and community leaders with a trusted, local, facilitated group of peers who act as peer mentors, or an informal Board of Advisors.
SCORE (541) 316-0662 | www.centraloregon. score.org
America’s premier source of free and confidential small business advice for entrepreneurs and small businesse. SCORE is a nonprofit association dedicated to entrepreneur education and the formation, growth and success of small businesses nationwide.
SMALL BUSINESS DEVELOPMENT CENTER: SBDC (541) 383-7290 | www.cocc.edu/sbdc
The Central Oregon SBDC works one-on-one with entrepreneurs to start, build and expand their businesses. Experienced advisors provide knowledge, support and educational workshops. Businesses can gain access to practical resources for business planning, financing, and market research.
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Women Making a Difference
BY ROBIN ROGERS // BEND CHAMBER EVP OF PROGRAMS & EVENTS
Making a difference. Three words that convey value, results, and purpose. For most of us, we hope at the end of the day, we’re somehow accomplishing this. Then, there are those who actually are. The Bend Chamber’s Women of the Year program puts a spotlight on exceptional women and young ladies each year who are, indeed, making a difference.
24 | BEND CHAMBER
The objective of the program is to celebrate the contributions and successes of women and honor those who are doing extraordinary
work in business and our community. Committed to their professions and their community, the women recognized in Women of the Year Awards exhibit tireless dedication, strong leadership, and impassioned goodwill. They're conducting groundbreaking research, leading major organizations, preserving equal rights, and blazing trails for women of all ages and from all walks of life. Finding worthy recipients in Central Oregon isn’t all that hard. For the 2017 awards, we
These awards are a call to action for us all to keep the momentum going and to stop short at nothing less than making a huge and positive impact on the world and people around us. SARAH POOL
began the selection process by soliciting input from the community for candidates they believe are shaping businesses and impacting lives. After receiving the largest number of nominations since the program began four years ago, a team of judges deliberated over the credentials and contributions of each nominee. Coming to a unanimous decision on each candidate, was, to say the least, challenging, as all of the nominees exhibited incredible work and were all deserving.
With the success of the Women of the Year program, it’s not surprising it has become a launching point for the Young Hero of the Year Award Scholarship Fund. Our flagship donors, Connie Druliner, owner of Express Employment Professionals and Jeff Robberson of Robberson Ford Lincoln Mazda, both donated to the scholarship fund which was presented to the 2017 Young Hero of the Year award recipient. A special thank you from the Bend Chamber to all the community partners that support this program. Most importantly, congratulations to all of our Women of the Year honorees who truly make a difference!
They have taken risks and overcome challenges using their intelligence creativity and compassion to create programs and address the needs of others. I have never witnessed a program that was able to do several things of significance so quickly. CONNIE DRULINER
Woman of the Year Julie Harrelson As CEO of the Harrelson Group and Fund Manager of Cascade Angels, she’s an entrepreneur and investor in Oregon’s startup community as well as a civic leader. In 2013, she co-founded Cascade Angels in Bend with a group of entrepreneurs and investors. Since 2014, Cascade Angels has invested almost $2M in 13 Oregonbased early stage companies, all of which are still in operation and collectively employ over 100 people.
Lifetime Achievement Award Clella Thomas Thomas has volunteered for over 40 years in Bend to further education, arts and culture, at-risk youth and families. You can look around Bend and see her imprint on so many levels, inlduding but not limited to; Bend Community Center board of directors, co-chair of Tower Theatre public campaign helping to save the theatre and create such a valuable asset for Bend, original steering committee for OSU-Cascades campus, leadership council, has served several times as United Way chair for Summit Society and supporter of the St. Charles Foundation.
Entrepreneur of the Year Shannon Keith Her drive to disrupt the social enterprise space and create lasting impact for survivors of and those at the highest risk of sex trafficking led her to found and cultivate, a thriving benefit corporation whose mission is rooted in job creation for women in India. Keith’s company, Sudara supports training and jobs for the women who make their products, and also helps to fund the non-profit arm that allows the organization to provide for those same women across their entire ecosystem.
Community Hero Award Alison Perry Perry took on a vision to help veterans suffering with post tramatic stress disorder by starting a ranch that could support itself and be a place of healing for all veterans. She had little to no money in the bank and yet she was able to somehow put it all together. This year with Perry’s persistence, the ranch was licensed to receive adult foster care for veterans.
Young Hero Award Skylar Grayson A senior at Summit High School, Grayson is an accomplished percussionist. Grayson earned an internship at Bend Research last summer. In our community she is a leader in co-founding the Bend chapter of Youth Climate Action Now which was pivotal in getting Bend to pass a Climate Action Resolution.
EXPRESS EMPLOYMENT PORFESSIONALS BEND BUSINESS & LIFESTYLE | 25
Make an impact. Becoming a member of the Bend Chamber of Commerce isn’t just about a decal on the door or a certificate on the wall. It shows your support for and investment in a vibrant business community. It means you’re standing shoulder to shoulder with your peers who want to help protect the innovative and collaborative business environment that we enjoy through advocacy efforts, leadership development, business resource generation, and connection opportunities.
“Joining the Bend Chamber has Testimonial - Place Holder provided us with yet another beneficial channel to develop relationships.” - IBEX GLOBAL
Connection Oppor tunities Advocacy Efforts Being connected is a must when it comes to growing a business and creating new relationships. We’ve got you covered on this front, too, with a number of events that facilitate connections with new people outside of your contacts list and help you maintain connections with folks you haven’t seen in a while.
Go to www.bendchamber.org or call us at 541-382-3221 to learn more about the Bend Chamber and to begin your investment in our unique and vibrant business community. 26 | BEND CHAMBER
Advocacy. It’s a huge part of what we do and we do it on your behalf. Essentially, while you’re busy working your business, we’re busy looking out for you. From the state legislature to local government bodies, the Bend Chamber has a constant “finger on the pulse” of the issues that affect the business community. That includes your business. The Chamber brings your perspective to our elected leaders on how policies and legislation affect us in the business trenches. By becoming a member, you add another voice and perspective to the chorus of businesses in the Bend area and increase our strength as an impactful group. Our numbers do matter. State legislators and local officials frequently look to the Bend Chamber for information directly from our membership and use this information to justify their voting positions. Bottom line, the more members we represent, the greater the influence we have on key decisions being made.
COMMUNITY “We’ve truly enjoyed supporting the Bend Chamber as they build up the business leaders of tomorrow and provide insights and programs to engage the community and build the economy.”
Contact: Shelley Junker Bend Chamber | Membership Advisor 777 NW Wall St Ste 200, Bend, OR 97703 P: (541)-382-3221 C: (541) 598-5275 w: bendchamber.org
As just about every business is strapped for resources and can use some assistance in one area or another, the chamber provides services to help support your business needs. Here are just a few:
We believe that leadership development is a key component to creating and perpetuating a healthy business environment and community. We think of it as community succession planning. Leadership can take many forms and we provide programs that help individuals succeed in business and in serving our great community. Leadership Bend is our flagship, nine-month program that brings together individuals ready to understand 360 degrees of Bend and assume leadership roles in our community. Those who invest in this program share this commitment. LB Alumni include a variety of prominent business owners, CEOs, city managers, superintendents, executive directors, elected officials, industry leaders and professionals.
• • • •
Cultivating and hiring local talent – Youth Career Connect (YCC) Bend Intership Coordination Program
Providing affordable health insurance to your employees – Bend Chamber Association Plan Group Health Insurance Saving money – Member-to-Member Discount Program
Having a voice in state and local government decisions - Advocacy on Behalf of Members
BEND BUSINESS & LIFESTYLE | 27
MOVING OR RELOCATING YOUR BUSINESS
CAN BE A DAUNTING TASK.
It doesn’t matter if you’re a sole proprietor or an enterprise business with hundreds of employees. Whether you’re moving across the state or across the street, during your move you will have to arrange for the safe and secure relocation of your entire IT infrastructure, your business phone system, and make sure everything is properly reinstalled so you can connect with your customers.
phone and Internet service and required equipment at the new location. You should also coordinate the redirection of the services with your carrier (ie, porting your numbers). Plan this well in advance to ensure the carrier can complete it and you can avoid down time.
Confused? The best way to ensure a successful move is to engage with your telecom solutions provider as early as possible in the process. Even if you decide to only move your existing services and equipment, proper preparation will ensure a smooth transition.
It may sound obvious – but you need power to “power” your business. You’ll need to consider factors like UPS specifications and facilities for redundancies. If you’re faced with extended outages or interruptions, you’ll want it to be easy, efficient and effective to power your site.
4. Disaster Recovery
Here are the four key things you must consider before moving your communications systems: 1. Planning
Start planning now. Take inventory of what you have and what you need for your new location. Purge what you don’t need and plan for the future. Consider how growth within the organization, new markets, mergers and/or acquisition may impact your communications needs. Establish a budget for your move as soon as possible.
Maintaining your connections throughout your relocation involves several moving parts. Evaluate the infrastructure at the new location to ensure it will support your communication platform – this could involve structural changes, updating cable installation, and confirming the availability of carrier. Coordinate the installation of
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Mother nature, viruses, or human error can all cause a business to lose data. Have you thought about the impact on your business if you lost all your data? Have a plan to minimize your risk, which may include using Cloud-based backup solutions. If you are a business owner with a relocation on the horizon, get in touch with BendBroadband Business Services today so we can help you ensure your telecommunications transition is smooth.
STARTING UP OR
MOVING YOUR BUSINESS? BendBroadbandâ„˘ connects your business with the right tools. u High-speed Internet u Business Phone or VoIP u Small business bundles
Rely on us: your Central Oregon provider.
541.312.6600 The Chamber Political Action Committee is an independent, non-partisan group focused on supporting city council leaders who understand the challenges of running a business.
Join us in building a future where Bend remains a great place to own a business, work, live and play.
Contact Troy Reinhart, PAC Chairman, at firstname.lastname@example.org 178138/10-17/10309
BEND BUSINESS & LIFESTYLE | 29
BY: ECONOMIC DEVELOPMENT OF CENTRAL OREGON - SEE FULL CENTRAL OREGON PROFILE AT EDCOINFO.COM
Oregon offers more incentive programs to traded-sector businesses than Washington and California combined!
BUSINESS Cost Comparison Oregon has achieved national status for being a cost competitive location for business. The table below compares the cost of doing business in Oregon, Washington, and California. Major contributing factors to the Oregon advantage are no sales tax, no inventory tax, an affordable property tax system, and affordable labor costs. Across the country on average, taxpayers pay the most in taxes to their own state and local governments.
Perhaps one of the greatest assets in Oregon is the structure of how corporations are taxed, known as the Single Sales Factor. The tax rate on corporate income of firms doing business in the state is the greater of a minimum tax based on relative Oregon sales ($150-$100,000, approximately 0.1% of sales by the entity) or an income-based levy of
6.6% on taxable income up to $1 million and 7.6% above that.
Relative Oregon sales are responsible 100% in determining U.S. corporate income taxable in Oregon. This single interstate factor stands in contrast to states that also use factors for property and payroll to apportion taxable income. It is advantageous to a business headquartered or producing tangible goods in Oregon (and selling products throughout the country, or the world, where it also operates), because its business Oregon tax liability is proportional only to its Oregon customer base, and that liability does not grow directly as a result of greater investment or employment in Oregon.
How the single sales factor works: In its Oregon tax return, the business takes the ratio of Oregon sales to total U.S. sales and applies that ratio to its consolidated federal income. The result is Oregon taxable income. Oregon sales are based on where the greater cost of performance occurs for intangible sales. In the case of tangible goods, Oregon sales include the throwback of sales to customers where the entity would not otherwise be
The Bend Chamber and its members offer a comprehesive relocation packet available free of charge. Contact us today EMAIL: email@example.com WEB: www.bendchamber.org/move PHONE: (541) 382-3221
30 | BEND CHAMBER
taxable. (Source: Business Oregon)
This tax policy is a major reason why Oregon is home to Intelâ€™s largest global employment and capital investment. The single sales factor also plays an important role for Nike, Columbia Sportswear, Keen, and other outdoor gear and apparel manufacturersâ€™ continued growth of headquarters, R&D and warehouse operations.
Oregon offers more incentive programs to traded-sector businesses
(companies that sell products or services outside of the area) than Washington and California combined. Attempting to understand all cost factors in different states and how those impact your specific business can be a daunting task. Some cost factors, such as the efficiency and approach of regulatory oversight (i.e. implementation of federal EPA rules) ,can be dramatically different from state to state, but virtually impossible to place a dollar value on for comparison purposes.
BEND BUSINESS & LIFESTYLE | 31
Are not just for desk jobs.
Whatever industry you work in, or whatever industry you are excited to have a career in, if it is in Central Oregon, YCC is here to support you.
Does your business have a project that continues to get pushed back? Employees who are great mentors and trainers and a desire to support the local community and students? Are you a local high school or college student? Are you interested in getting relevant work experience, school credit and a paycheck?
Do you have a high school or college student in your home? Would you like to see them get connected with local companies while learning valuable skills for their future career? Youth Career Connect (YCC), a collaborative internship system being developed in Central Oregon, is here to help. By supporting and fostering experiential learning opportunities throughout our community, YCC has simplified the process for education and industry to connect. Students across the region are now getting relevant work experiences, while companies are getting the
DAVID HAINES, BEND CHAMBER INTERN COORDINATOR EMAIL: DAVID@BENDCHAMBER.ORG PHONE: (541) 382-3221 32 | BEND CHAMBER
Why should you host an intern at your business? Itâ€™s a great way to test run future employees while increasing business productivity! With an intern you can find support for special projects while giving back to the community and supporting local students. Youâ€™ll increase brand recognition and value while gaining fresh perspectives. And ultimately... because interns are affordable!
additional workforce needed to support their business needs.
Internships are not just for desk jobs, but are an opportunity for a multitude of industries; from construction and automotive, marketing and manufacturing, outdoor and tech, banking and hospitality to education and healthcare. Whatever industry you work in, or whatever industry you are excited to have a career in, if it is in Central Oregon, YCC is here to support you. We are partnering with schools and youth programs in our community to build a system that informs and prepares local student and youth for experiential learning opportunities. By building trusted relationships with
faculty and teachers we are able to support a large demographic of local youth, and connect them to relevant career opportunities.
We partner with local businesses to build, foster and support opportunities that are mutually beneficial for both businesses and interns. We work with a diverse group of businesses that range from ones who have never hosted an intern before, to businesses who have been hosting multiple interns for many years. Youth Career Connect has created a system that helps businesses in all facets of the process of hosting an intern and is the one stop shop for experiential learning opportunities in our community.
Why should you have an internship while still in school? You will learn more about potential fields or industries, while gaining valuable networking contacts and work experience. Find your career path! Get a foot in the door with local companies and learn about the world of work by developing and building skills.
Better Together is a regional movement to ensure success for Central Oregon youth from before birth to career. It includes partnerships from education, business, service clubs, early learning professionals, government agencies, nonprofits, foundations and individuals from throughout Central Oregon. http://bettertogethercentraloregon.org BEND BUSINESS & LIFESTYLE | 33
How do I attract and retain happy AND healthy employees? Provide Health Benefits! There is a plethora of ways to create a great company culture, and plenty of incentives and benefits to offer, the one benefit to rule them all is, hands down, health insurance. It signals to your team that you care about their well being. It also gives you, the business owner, an important advantage in recruiting and retaining key employees, tax savings, and of course, employee wellness.
Itâ€™s easier than you think! We have partnered with PacificSource Health Plans giving you access to competitive rates on quality health care your employees will value! One of the most valuable resources the Chamber provides to our members is an affordable health insurance option. The Bend Chamber Association Health Plan is a unique program developed primarily for small to mid-sized businesses and organizations. With over 300 groups enrolled, covering approximately 9,000 people, the plan options are growing
34 | BEND CHAMBER
and becoming more affordable than ever. In fact, our plans often cost 5%-15% less and have richer benefits than most small group plans in the marketplace.
Rates are based on your groupâ€™s demographics, the plan design selected, and percentage of employer contribution. A discount is also available to new groups willing to participate in a wellness initiative.
Go to bendchamber.org, Membership, Chamber Health Insurance for more details on next steps and who to contact. PHONE: (541) 382-3221 WEB: www.BendChamber.org
It’s about how you live. Learn more at PartnersBend.org Call us at (541) 382-5882
Having a life-limiting illness may not be your choice… How you live is. If you or someone you love is facing a serious illness, consider a palliative care conversation with Partners In Care. Palliative care can be provided at any stage of a serious illness, during or after treatment, from diagnosis onwards. Available in your home, care facility, or at one of our clinics located at Bend Memorial Clinic in Bend, High Lakes Health Care in Bend, or Mosaic Medical in Prineville. It’s about how you live.
Palliative Care | Transitions | Home Health | Hospice | Hospice House BEND BUSINESS & LIFESTYLE | 35
36 | BEND CHAMBER
PHOTO BY ALAN HUESTIS - WWW.STUDIO404PHOTOGRAPHY.COM
Play BY JULIE BROWN BEND PARK AND RECREATION COMMUNICATIONS AND COMMUNITY RELATIONS MANAGER
With recreation programs, parks, trails and recreation facilities, the District is committed to providing access and opportunities to everyone regardless of income or abilities by reducing barriers to joining in the play.
Over the past couple years, the District has added several new offerings for community residents. Also, the District boosted community outreach programs, services and free events, including: Latino Outreach Services, fitness programs and instruction, Let’s Picnic and Days of Play summer events, family nights at Juniper Swim & Fitness Center, and partnerships with health insurance companies that reach Medicaid-eligible customers. “Our vision is for Bend to be a leader in building a community connected to nature, active lifestyles and one another,” says Don Horton, Executive Director of Bend Park and Recreation. “The focus of our work is making that happen,” he added. In 2006, Bend Park & Recreation received the National Gold Medal Award for excellence in Park and Recreation management. This award is given to the best park and recreation agency
Play. It’s an important part of a healthy lifestyle for people of all ages. The Bend Park & Recreation District (BPRD) is the facilitator of many of our opportunities to play with: in the nation for its population category. BPRD continually strives to set the standard nationwide for exceptional and sustainable park and recreation services.
More parks and hiking/biking trails are currently on the docket for development. Looking ahead, the District is “planning for play.” An effort is underway, now, to develop a new 10-year comprehensive plan. The citizens of Bend have been directly involved - providing input through surveys, questionnaires, focus groups and community meetings. After all, who’s better to guide the plan than the people who will utilize and benefit from it?
More than 80 parks accessible for everyone in the community; 65 miles of trails that connect the community and provide multimodal walking, running and biking experiences; Indoor recreation facilities, including Juniper Swim & Fitness Center, Bend Senior Center, The Pavilion and the Art Station; The Bend Whitewater Park on the Deschutes River for river floaters, paddlers and surfers to enjoy; and More than 1,000 recreation programs.
For more information on all the great offerings available through the Bend Park and Recreation District, visit bendparksandrec.org. BEND BUSINESS & LIFESTYLE | 37
38 | BEND CHAMBER
Today’s Decisions Are Shaping Tomorrow’s Future
2018 will see priorities in advocacy centered around: Fully funding the development of Oregon State UniversityCascades new academic building as a milestone in becoming one of our region’s greatest assets to education and key industry workforce skills development.
Workforce and full-spectrum housing options for Bend and Central Oregon
Transportation options that enhance economic vitality by supporting job creation and retention, decreasing household spending on transportation, supporting vibrant local businesses, and helping goods move reliably, while alleviating congestion and reducing commute times.
PHOTO BY ALAN HUESTIS - WWW.STUDIO404PHOTOGRAPHY.COM
The Bend Chamber is unique in the northwest as we are fully member-funded. This means we are accountable to the 1,250 businesses representing nearly 25,000 employees to advocate for policies that allow Bend businesses, and our community to flourish. Advocating for the chamber’s diverse membership requires a mindful approach to assessing policies and legislation. The Bend Chamber’s Advocacy Council is comprised of a comprehensive body of member stakeholders who carefully research and weigh in on business-related issues and opportunities at the state
and local level. Recommendations from the Advocacy Council go on to our board of directors for a final decision, in true representation of the entire membership.
As the business voice on policy decisions, we work together to ensure a positive impact on the needs of your business or organization. The more the Bend Chamber hears from you, the more we can understand your views and work for you. Your voice matters! Contact us at firstname.lastname@example.org.
Brownfield redevelopment opportunities that are so often central to helping create jobs, expand a tax base, and revitalize the economy of local communities by bringing fallow land back into use.
Policies that support growth and development of business. Nearly 75% of the Bend Chamber membership is comprised of small to mid-size businesses (nearly 85% in all of Oregon). Most of our member businesses and organizations have employees who also deserve policies to help them live and work in the place they love. BEND BUSINESS & LIFESTYLE | 39
Farmers A Creating
CULINARY DESITINATION BY PATTY DAVIS
The idea of “farm to table” dining is nothing new. The concept of seasonal, organic, sustainable cuisine is more than four-thousand years old, according to David Touvell, Chef and owner of Chow, one of Bend’s most popular breakfast and lunch restaurants.
Check out the red pages in the back to see listings of restaurants and eateries.
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Eating foods in season not only takes advantage of fresh meats, dairy and produce at the height of their flavor, it is, according to Touvell, simply a smarter way of eating that takes into consideration everything from supporting the local regional economy to increased nutrition and sustainability of the resources and processes needed to supply a rich variety of healthy food to the local community.
Because of the “vibe” nurtured by chefs like Touvell, Bend, Oregon has become a farm-to-table “foodie” mecca, a place where people who care about the source of their food and the way in which it was produced, can explore a wide array of options for dining, and learning more about Central Oregon’s growing agritourism scene. Visitors and locals alike can experience a farm and ranch tour with a local chef, explore dairy farms, or organic veggie gardens while enjoying locally produced wine and cheese, dig for your own potatoes at DD Ranch in Terrebonne, Oregon, or browse the variety of hops growing at Worthy Brewing.
“Farm to Friends Country Markets,” are a fixture throughout Bend during the summer months, with businesses like Central Oregon Locavore offering yearround indoor access to fresh produce, meats and dairy, as well as programs to “educate, cultivate and celebrate.” A variety of “Meet Your Local Farmer Dinners” further serve to connect consumers with farmers and ranchers who open their operations to tours and answer questions to educate people on the many benefits of sustainable, organic, seasonal dining.
system to increase access to fresh, healthy food, support sustainable use of farmland, and create relationships between producers and consumers.
Organizations like the High Desert Food and Farm Alliance support this process in a global way by connecting Central Oregon food producers and their unique products and story to chefs and consumers to promote the benefits of a farm to table model. The end goal, is to support a community-based food
For people looking to sample this culinary approach, restaurants touting farm-to-table menus abound, with numerous websites to guide you. At Central Oregon Community College, Elevation, the student-operated restaurant at the Cascade Culinary Institute, takes full advantage of this regionâ€™s rich resources by training the next generation of culinary industry leaders to discover local bounty, and the unique flavors it offers, no matter where they practice their art, an approach that ensures endless learning potential and creativity based on available resources.
PHOTOS BY ALAN HUESTIS - WWW.STUDIO404PHOTOGRAPHY.COM
BEND BUSINESS & LIFESTYLE | 41
We support our troops.
At Guild, we have a long history of serving veterans. Here is an opportunity for a VA loan that offers Active Duty and Retired Military members up to 100% cash out. It’s quick, easy and hassle-free. Features of this 100% cash-out program: • VA loan benefits reusable • Past bankruptcy/foreclosure okay • No mortgage insurance on VA loans • Make extra payments with no pre-payment penalty
Let’s get started.
101 NE Greenwood Ave, Suite 120 Bend, OR 97701 541.728.0339 branches.guildmortgage.com/bend
636 NW Cedar Ave Redmond, OR 97756 541.526.1241 branches.guildmortgage.com/redmond
Bend Old Mill Branch
397 SW Upper Terrace Dr, Suite 150 Bend, OR 97702 541.678.5501 branches.guildmortgage.com/bend-old-mill Guild Mortgage Company is an Equal Housing Lender; NMLS #3274; ML-176. All information, loan programs & interest rates are subject to change with-out notice. All loans subject to underwriter approval. Terms and conditions apply. Always consult an accountant or tax advisor for full eligibility requirements on tax deduction.
42 | BEND CHAMBER
FOOD CARTS BY PATTY DAVIS
By now, every visitor to Bend knows about its famous microbrew scene, with plenty of local fans to support both the venerated classics like Deschutes Brewery, Bend Brewing Company and 10 Barrel Brewing, and newcomers like Monkless Belgian Ales, Kobold Brewing and Tranquilo MSA. Still, that’s just the beverage part of a Bendite’s meal. What’s for lunch and dinner? That’s where Bend’s dynamic “foodie” culture, and the demand for unique, affordable, accessible, family and pet-friendly dining options, has birthed a burgeoning food cart industry that took off with the opening of The Lot in 2013.
To date, Bend has thirty-two stationary food carts, and eight mobile options, with sixteen other food cart locations in Redmond, Sisters and Tumalo. Given the increasing demand, numerous proposals are underway to create additional family-friendly food cart “pods” and neighborhood gathering spots. An interactive online map hosted by the Bend
Bulletin is available to guide visitors and locals to the cuisine and location of their choice throughout Central Oregon.
Bend’s food carts are a far cry from the simple hot dog carts of yesterday, with a breadth of variety to sate even the most sophisticated palate. You can still score a hot dog, but you may want to check out the array of options first. Food cart cuisine includes classic American comfort foods from businesses like The Bend Soup Company, Bend Bergz N Dogs, The Pancake Wagon and Bruno’s South Philly Cuisine. Even vegans can find their comfort food from A Broken Angel, with tasty vegetarian options offered by numerous vendors. If it’s international flavor you’re craving, check out Big Ski Pierogis, Dump City Dumplings, the Cajun-Asian fare from the Blackened Dragon Cascade, Greek Street, Himilayan Bites or Kolaches’ Czech-style food. The popularity of Bend’s food carts and “pods” cannot be overstated. Regulars
PHOTO BY ALAN HUESTIS - WWW.STUDIO404PHOTOGRAPHY.COM
will tell you they prefer the ever-changing variety of food options, the casual, friendly vibe that brings people across the city together, with many “pod” locations offering heated seating and live music. In short, food carts, with their unique, high-quality fare, and the people who follow them are fun! No wonder the New York Times
recognized Bend’s emerging scene in 2014 by positively reviewing Spork, one of Bend’s first food carts-turned brick-and-mortar restaurant, as well as The Lot, Bend’s first food cart pod. When in Bend, do like the locals do. Indulge your inner-foodie at the nearest food cart “pod”!
Bend has food carts nestled all around town! Call the Bend Chamber office to get reccomendations and directions! (541)382-3221 BEND BUSINESS & LIFESTYLE | 43
The gathering ended with Susie McEntire (not of Central Oregon)… awesome!!! I was hooked. So hooked, that we sold the house up north and moved to the Bend area.
PHOTO BY ALAN HUESTIS - WWW.STUDIO404PHOTOGRAPHY.COM
The current scene in Bend has some of the finest variety that can be packed into a town this size. On any given weekend there are over 30 venues that have bands pickin’, honkin’, bangin’ and a-twangin’!!! From The Volcanic Theatre Pub to The Tower Theatre to Father Luke’s Room to The Northside Bar and Grill to numerous live house concert venues there is music from around the globe day after day/night after night.
Hey you lovers of music... Bend is your kind of town! BY TED ENGSTROM, SUNDAY GUITARS
The current scene in Bend has some of the finest variety that can be packed into a town this size.
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The music scene in Central Oregon has been a masterpiece in the making for more than a century! From great cowboy singer/songwriters to the current, history-making Central Oregon Symphony, our community of musicians has developed and grown into one of local and national notoriety. This author first experienced local music at a gathering in 1988. The line-up of artists did not disappoint. First up was a country/ bluegrass trio, The Mud Springs Gospel Band, followed by country solo artist, Benny Tibbets.
Music instruction must be an integral component of a musical future. Bend residents have seen this feature soar into orbit. A recent addition to the instruction scene is Cascade Rock (Crock) that has coaches helping young dreamer musicians form bands. Another new group, Music Flow, manages teacher schedules for instruction in homes. Cascade School of Music, String Theory Music, most of the public schools and many private teachers supplement our musical nutritional system with the latest techniques in advancing the musical arts.
So, you lovers of music, Bend is your kind of town! You hardly have to look to find a live show. And, if it’s not nearby, ask around. The nice people of Central Oregon will help usher you to your seats!
Sunday Guitars is the small town music store you have been dreaming about.
Buy New Used Rent-to-own Consign
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Guitars Drums Harmonicas Band Instruments Music
We donâ€™t have it all, but pretty darn close.
Open 7 Days A Week! | 1531 NE 3rd St. Bend | 541-323-2332 | sundayguitars.com BEND BUSINESS & LIFESTYLE | 45
Climbing High Nine Peaks Solutions ascends with boost from COCC’s Small Business Development Center
A scribbled-up copy of USA Today serves to remind Eric Skidmore of his company’s origin story. It was on that folded newspaper cover, on March 5, 2015, while traveling at 30,000 feet, that Skidmore, in a career transition at the time, hashed out his vision for a new company in the paper’s narrow margins—and so Nine Peaks Solutions was born.
Nine Peaks Solutions is a Bendbased technology consulting company that guides businesses into a paperless, more efficient mode of operation. With views to the mountains from its Old Mill offices, the firm is named for the prominent Cascades on the horizon, dubbing its tech specialists “Sherpas” for the mountain-savvy guides known for climbing with surety and experience.
The company offers a range of content-management services and software products, and works with corporations, nonprofits, financial institutions and government offices. Just two and a half years from inception, the fledgling company now employs 17 and has clients located across the country. They are nominated for a Bend Chamber of Commerce Startup-of-the-Year SAGE Business Award.
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Skidmore says that one local resource in particular made a major impact on his launch. “As I began the start-up process,” he says, “I came across COCC’s Small Business Development Center.” After an
initial advising session, he was intrigued and enrolled in the Small Business Management Program. “I wanted to learn everything I could about growing and running a successful business,” he adds.
The Small Business Management Program is typically a two-year program, though some add a third year. It runs ten months of the year, with three hours of class time and two hours of advising each month. As such, participants receive a private, onsite advising session every month. They attend one monthly class with other members of the program, a piece of the training that can lead to networking and collaboration. “There are a lot of spinning plates (in business),” says Skidmore. “The curriculum of the program provides a solid structured approach, the tools are helpful, and the advisors and peer group help me build my confidence. For a small investment, the program gives back tenfold. It’s given me a basis for making business decisions and the education and tools to continue to improve my business.”
Find out how the Small Business Development Center at Central Oregon Community College can help your business. Contact: 541.383.7290 or sbdc@cocc. edu. Advising is available by appointment at the Bend, Redmond, Madras and Prineville campuses.
BEND BUSINESS & LIFESTYLE | 47
2017 SMALL NON PROFIT OF THE YEAR
Latino Community Association
“The LCA is leading efforts to raise awareness in the business community about the importance of Central Oregon’s immigrant workforce and the structural limitations to their economic mobility and the full utilization of their potential,” said Porterfield. all that we are an immigrant nation that thrives because of our diversity, not in spite of it. Our leadership role in the City Council's recent passage of a Welcoming Bend resolution is a perfect example.”
In Central Oregon, local and national nonprofits work tirelessly to protect, feed, heal, shelter, educate and nurture those in need by filling in gaps that are not addressed by other organizations and agencies. The Bend Chamber is proud to recognize the efforts of the Latino Community Association (LCA) as the recipient of the 2017 SAGE Business Award for Small Nonprofit Organization of the Year for its efforts on behalf of the greater Latino immigrant community.
1130 NW Harriman St, Bend, OR 97701 (541) 382-4366
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The LCA provides quality, culturally-relevant services, in collaboration with community partners, that address the highest priority needs and aspirations of immigrant families. On winning the award, Brad Porterfield, LCA’s Executive Director, responded, “It is really nice to be recognized by Bend for our contributions to the well-being and success of our families and the businesses that depend on their labor and purchasing power. A rising tide floats all boats.”
With a background that includes international teaching, community outreach, and Peace Corps stint in Uruguay as an Environmental Planner, Porterfield is a passionate advocate of LCA’s mission and service to Central Oregon.
“We serve the unique needs of our immigrant families who struggle to express themselves in English and to assimilate their families culturally to the norms here.” Language and other barriers often keep immigrants in low-paying jobs, making it difficult for them to advance economically.” “Immigrants represent an economic boon to Bend in that their work ethic and drive to succeed are unparalleled,” noted Porterfield. “Our role has been to highlight the assets Latino immigrants bring in order to counter much of the negative media that tarnishes people's perception of their worth. We raise up the richness and beauty other cultures bring to America to remind us
“The LCA is leading efforts to raise awareness in the business community about the importance of Central Oregon’s immigrant workforce and the structural limitations to their economic mobility and the full utilization of their potential,” said Porterfield.
Collaboration with other agencies and organizations is an essential element of LCA’s success. Their partners include the Civic Equity Project, with the goal of increasing civic engagement among Latinos to devise solutions for housing and transportation challenges, and Better Together’s Latino Success Initiative, a group that works to improve educational outcomes for immigrant students. When asked how the Central Oregon community can support LCA’s mission, Porterfield shared,
“We need Bend residents to join us in recognizing the contributions and immense potential of immigrant members of our community. For LCA to be a strong community partner leading this work, we need Bend residents to contribute their time, treasure and talent by volunteering and contributing financially - to empower our Latino families to thrive by creating opportunities for advancement and building bridges that unite and strengthen us all.”
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2017 YOUNG PROFESSIONAL OF THE YEAR
Carrie McPherson Douglass Carrie McPherson Douglass was awarded the Bend Chamber’s 2017 Young Professional of the Year Award. The Young Professional of the Year Award recognizes an individual under 40 who is achieving success in any industry, who has made innovative contributions to their company, and has distinguished themselves as a future leader within their industry.
A Bend native, with a BA in Education from the University of Portland and an MBA from Boston University, Douglass is Managing Partner of Education Cities, a national network of citybased organizations working to improve education outcomes for students from disadvantaged backgrounds. In this role, she recently launched the Education Equality Index – the first national comparative measure of the achievement gap for students from low-income families.
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In May 2017, Douglass was elected to the School Board for Bend-La Pine Schools. “I ran for school board because I wanted to give back to the community that has given me so much. Given my background in education, School Board was a natural choice. I have four main goals for my first year on School Board: 1) improve our budgeting process to make it more accessible and transparent to the public; 2) work on closing our achievement gap for students from low-income families and English language learners; 3) push our district to build a culture that is supportive of innovation and ensure that we are building schools for the future; 4) collaborate more with other public and private entities to plan for a community that we still want to live in 50 years from now.” Bend’s unique spirit of collaboration within the business community is something Carrie would like to see across all entities that affect our community including the City of Bend, Bend-La Pine Schools, and Parks and Recreation.
“If we want Bend to stay at the top of the nation’s ‘Top 10’ lists we must be intentional in the way we collaborate.” Emphasizing the importance of engaging millennials in these processes, applauding the Chamber’s Young Professional Network and events like “Bend Rising” that provide intentional opportunities for the next generation to take a leadership role.
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In addition to being a working mom of two, Douglass is also the co-owner of Cascade Relays and President of the Cascade Relays Foundation.
Cascade Relays produces two of Central Oregon’s largest sporting events – Cascade Lakes Relay and Bend Beer Chase. When reflecting on her recognition as the 2017 Bend Chamber’s Young Professional of the Year, “I am most proud of the local small business that I own with my husband, Scott - Cascade Relays - and the Cascade Relays Foundation.
We have committed to paying above market wages, providing benefits such as maternity leave and retirement contributions (even though we are a small company) and giving back to our community by donating over $75,000 annually through the Cascade Relays Foundation. We believe the only way to create a healthy middle class in our community is to put our money where our mouth is and model good policies in our own business.”
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2017 EQUITY AWARD RECIPIENT
Moe Carrick The winner of the Bend Chamber’s 2017 Equity Award is Moe Carrick, founder of Moementum, one of Bend’s most successful and innovative training and consulting firms, and Lead Organizer of TEDxBend. New for 2017, the Equity award recognized a business with innovative organizational approaches with proven, measurable results that address the recruitment, development, and advancement of women and minorities. The initiatives put in place must be sustained over time.
“When I received the award it meant a great deal” noted Carrick, “in some ways even more than winning the Chamber’s 2016 Woman of the Year. I have always worked and felt that work is one of the ways we can and should contribute to the world. I want everyone to be able to contribute to the world of work, but due to the effects of the dominant culture, women and minorities are sometimes not able to contribute as fully, or bring their whole selves to work.” Carrick’s namesake company, Moementum, a certified B Corp since 2015, works with clients nationally and internationally to leverage the competitive advantage of effectively and fully engaging employees and building vibrant, aligned organizations. In that effort, one of Carrick’s passions is the issue of equity in wages and benefits across gender lines.
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“Equity is not equality… it matters to me,” stated Carrick. “When it comes to women and other minorities at work, I believe we need to look at all of our business practices by asking "do we have equity?” This means fair practices that allow an even playing field, not one that is stacked in favor of one group and against another. It does not mean that we are all equal in all ways. It is a nuance but important.”
up-and-coming Young Professionals Emi Baxter “I think that because of the culture we’ve all inherited, there’s a mindset that supports men feeling validated for their work identity, rather than as a caregiver,” said Carrick. “Sadly, for women in our culture, especially in executive roles, the opposite is true.”
The good news is that Carrick believes this attitude is changing with millennials being more focused on cultivating meaning in their lives, rather than financial success. One of the ways Moementum is committed to fostering equity is to seek a balanced representation in their vendor pool in a way that reflects Moementum’s client base.
“To focus on how we equitably apply wage decisions and benefits across the gender divide requires extra effort,” said Carrick. “For example, a woman consultant’s willingness to work at a lower daily rate than a man of a same skills is NOT equity.” When this happens, Carrick said she often uses these moments to educate the female vendor about their workplace value and discover why they are willing to work at a lower rate. In her new book, Fit Matters: How to Love Your Job, co-authored with Cammie Dunaway, Carrick discusses six elements of a healthy workplace in an effort to bridge equity gaps, help people thrive at work, and help companies foster a workplace culture that values relationships.
“I am passionate about creating workplaces that work for us messy, complex, and delightful human beings,” notes Carrick. “I believe that organizations from all sectors can and should be a force for good, and that the way we work with one another matters far more than we even fully understand. ‘Together’ means everything at work because the social capital that exists between people at work is what solves problems, creates innovation and gets results.”
As Director of Service Delivery at Redhawk Network Security, Emi is responsible for managing day-to-day operations, strategic planning and development and project management of the Redhawk Operations and Service Delivery Teams. Emi has a penchant for technology and is passionate about helping people solve information technology and information security frustrations to empower organization-wide success. As a long time Bendite, Emi’s committed to the Central Oregon culture; breathtaking views, good beer, and incredible people challenging the status quo.
Kylan Pendleton Kylan Pendleton is Clinic Manager for Mosaic Medical Complex Care Center, which includes four unique clinics. Kylan started her career at Mosaic Medical three years ago and was drawn to the organization’s mission to improve the health and well-being of the individuals, families, and communities we serve. She has a strong belief that everyone deserves high quality affordable healthcare and has worked diligently to ensure that we reach as many patients as possible. Kylan brings strong operational leadership with a focus on improving operational efficiencies, employee development and high quality patient care.
Travis Davis Travis brings a unique perspective to serving his clients and his community. As a local business owner, and former engineer and contractor, Travis understands the business hurdles and opportunities from the viewpoint of his clients. It is this client-centered perspective that enables a true business partnership to blossom, instead of the industry standard commodity seller-buyer relationship. Travis is currently participating in Leadership Bend, is engaged at the committee level within local government, is the Board Chair of the American Red Cross, coaches competitive soccer in the Bend FC Timbers organization as well as coaching youth robotics teams. Travis and his wife Katie both grew up in Alaska, graduated from the University of Portland, and have spent the last decade in Bend trying to keep up with their two active sons. BEND BUSINESS & LIFESTYLE | 53
Citizen of the Year DR. ROD RAY
“The biggest differentiator in Bend is collaboration - it goes for business, the Chamber, and the University. All the conversations I’m in are about collaborating to do the right thing for the future.” Dr. Rod Ray, former CEO of Bend Research (now Capsugel), was awarded the Bend Chamber’s 2017 Citizen of the Year Award. The Citizen of the Year Award is given to a leader whose longterm active engagement in our community has had a significant, positive economic impact locally. It is awarded to a selfless individual with great integrity who has continuously demonstrated a leadership role in one or several community organizations, and has shown a commitment to serving the well-being of others to create a long-lasting benefit to our shared community.
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“I didn’t feel worthy of it,” said Ray, when he first heard the news. Born in Portland, Ray and his sister moved to Bend in 1965 with his mom, a nursing educator and single mother. A Bend High School graduate, with a Bachelor’s degree from OSU in Chemical Engineering,
and a Ph.d from the University of Colorado, Dr. Ray started at Bend Research in 1975, and remained with the company through its growth from four employees to 135. After he became CEO, Dr. Ray brought the company to 250 employees by 2014 when, at that time, the company was acquired by Capsugel, one of Bend’s largest acquisitions to-date. When asked about his take on Bend’s growth from a mill town of 10,000 in 1965, to today, Ray was optimistic. “Growth is gonna happen. A lot of people throw stones at city and county planning for the time they take to make decisions, but I think it’s worth it to get it right.” When asked about what he thinks contributes to Bend’s unique character, Ray said, “The biggest differentiator in Bend is collaboration - it goes for business, the Chamber, and the
University. All the conversations I’m in are about collaborating to do the right thing for the future.”
Although officially retired, Ray’s life is busier than ever with a son in high school and a daughter and granddaughter living on his property. He still consults, serves on the OSU Advisory Board, volunteers with numerous organizations including Bethlehem Inn and Volunteers in Medicine. He also guest lectures at OSU and works on leadership issues with public and private sector organizations to vet ideas and discuss strategy. When asked what he is most proud of, without hesitation, Ray said his kids and his wife. He also expressed pride in the people in leadership at Bend Research.
“They’re an amazing group of people who try to do the right thing every day. I put a lot of time and energy into creating an environment to help them grow as leaders. My own accomplishments are because of those people.” Dr. Ray played a critical role in bringing the
OSU-Cascades vision to reality. He supported the effort to develop a net zero energy campus, secured philanthropic support, and worked with faculty members to enhance academic and professional opportunities for teaching and research faculty, and for students.
A CLEANER ENVIRONMENT
“The founding and launch of OSU-Cascades is the seminal event in Bend in the last 50 years. It’s an amazing addition to the city to have a university here.” In 2017, Dr. Ray was also honored with OSUCascades’ Distinguished Service Award, presented to individuals who have made exceptional contributions to OSU-Cascades, Central Oregon, the state of Oregon or the world. With typical humility, Ray recounted his favorite memory of that summer day. “I received the OSU honor and gave the COCC commencement speech on the same day. I got to sit on the stages of both colleges and witness more than 700 people get their degrees.” And that, said Ray, was “pretty cool.”
Freight rail is not only the safest way to transport goods over land, it’s also the most efficient. In fact, a single BNSF train can move as much freight as 280 long-haul trucks, reducing highway congestion and cutting greenhouse gas emissions by 75 percent.
Bend Research is now part of Capsugel. Capsugel designs, develops and manufactures a wide range of innovative dosage forms for the biopharmaceutical and consumer health and nutrition industries. Our unique combination of science, engineering, formulation and capsule expertise enables our customers to optimize the bioavailability, targeted delivery and overall performance of their products. We create novel, high-quality and customized solutions that align with our customers’ evolving needs and benefit patients and consumers.
And we’re constantly working to make our environmental performance even better. We’ve replaced close to 40 percent of our locomotives in the last ten years, making ours the newest and cleanest fleet in North America. Learn more about our commitment to protecting the environment at BNSFNorthwest.com.
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Riverhouse on the Deschutes combines the dramatic, natural beauty of the Deschutes River with Northwest contemporary styling and great customer service. Our re-imagined hotel provides an unparalleled experience for guests looking to stay and enjoy all the outdoor adventures and natural beauty of the high desert.
Enjoy dining in Currents Restaurant and Lounge for breakfast, lunch, happy hour and dinner, all with views of the river. In our LEED Silver Certified Convention Center, there is more than 41,000 square feet of indoor and outdoor event space for your next meeting, conference, wedding or special event.
CENTRAL OREGON’S HOMETOWN BUILDER Hayden Homes began with the belief that to build a strong home, you must also build a strong community. That’s why we proudly work with local trades and suppliers and reinvest in the communities in which we build. Each time a Hayden Home closes, a gift is granted to First Story, our public non-profit, for the perpetual life of the home. This benefits local deserving families, by providing the gift of homeownership. If you’re committed to building a better community, please stop by one of our Central Oregon model homes to learn how your purchase makes a difference.
Let’s build a strong community together!
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Hayden Homes in Central Oregon are sold exclusively through New Home Star Oregon, LLC OR-CCB#172526
Published by the Bend Chamber of Commerce