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FEB 2017

Living Our Values

Employee Spotlight Focusing on employees and physicians whose dedication, efforts and talent create a BEST environment.

Congratulations to Holly Clifton, RN – Beloit Memorial Hospital, Multi-Care Center. We are delighted to announce that on Tuesday, February 6, our health system honored team members who have earned all four values pins for their exemplary service to patients, family members, and their fellow employees. During the event, one staff member was selected to attend a special program at the Disney Institute that focuses on the renowned Disney method of providing an exemplary customer experience. The attendee will bring her knowledge back to our organization and share what was learned to add to Beloit Health System’s continuous improvement efforts. The recipient of the award in 2017, Jennifer Kafka, RN Dialysis, selected the employee to attend the 2018 Disney Institute seminar.

Engagement • Focused: dedicate efforts to activities that create a BEST environment for patients, employees, physicians

• Emotionally Invested: truly care about his/her work and give the maximum level of effort, takes pride and is personally accountable for performance Holly was taking care of a patient whose husband was visiting at bedside. Holly noticed that the husband looked diaphoretic and stated he was not feeling well. Holly took his blood pressure which was high, and then preceded to call his primary doctor for him. Through investigating it was found that he hadn’t taken a blood pressure medication that was previously prescribed. The husband then went to his pharmacy and obtained the medication. The patient was extremely grateful for Holly’s Focus and Emotional Investment for, not only patient care, but for the additional care of a visiting family member.

Quality • Quantitative & Qualitative: recognizes that quality has two aspects, the quantitative aspect which is measured and benchmarked and the qualitative aspect which is quality the way a patient perceives it On an extremely busy shift in August, Holly was instrumental in helping various areas and in many ways. Holly knows that one way that our patients’ perceive Quality is by their admission experience. Holly volunteered her own extra time to help another unit and the night shift so patients could be brought upstairs from the Emergency Department in a timely manner and cared for immediately upon arrival in the unit. cont. on the next page

Employee Spotlight cont. Holly’s colleague recommended her to be recognized because of all the areas and people that her dedication touched that day. Holly’s actions not only provided patients with a Quality experience in our health system that day, but Holly’s actions provided her nursing colleagues with a best employee experience so our health system can continue to retain our top-notch talent.

Satisfaction • Empathy: understands patients’ and families’ situations and then is moved to help them in every way possible Holly lived our value of Satisfaction by displaying Empathy when she helped a patient with his housing situation that was weighing heavy on his mind while in the hospital. Holly made many phone calls and spent a great deal of time working with the patient and other individuals to try to make sure the patient did not lose his apartment.

Integrity • Humility: recognizes that caring for our patients and their families is a privilege and conveys in words and actions that they are our top priority • Professionalism: is kind and respectful to patients, family members and staff and represents the health system with positive words and actions In August Holly was caring for an elderly female patient who had forgot her glasses at home and couldn’t see to do her word search, so Holly gave her patient her own glasses! The patient was so excited and loved the sparkles on Holly’s glasses but, more importantly, the patient was touched by Holly’s genuine Humility to serve her fellow citizen. Holly’s selfless act also demonstrated

Spring Safety Helmet Sale

FEBRUARY — EVENTS — Pre-Diabetes Basics Tuesday, February 13 | 9:00 am Learn how to prevent diabetes before it controls you. Take It to Heart Club “How To Manage Blood Pressure” Tuesday, February 20 | 6:00 pm Presented by Phoebe Ezidinma, MD, Cardiologist, Hendricks Family Heart Hospital. High blood pressure is a major risk factor for heart disease and stroke. When your blood pressure stays within healthy ranges, you reduce the strain on your heart, arteries, and kidneys which keeps you healthier longer. FREE Blood Pressure Checks Thursdays at Beloit Clinic February 8, 15, 22 | 12:30 pm

her Professionalism with her action being a tremendous reflection on Beloit Health System by being a testament to the high Integrity of nurses we have on our BHS team.

It’s time for the Spring Helmet Sale, sponsored by the BHS Wellness Council. These are high quality items at low prices. Order forms are available on the Hartnet (under What’s Happening) or Lora Plude (@ Occ Health). Orders are due to Lora Plude by Monday, February 26, and must be pre-paid (cash, check, or payroll deduction accepted). Items will arrive by mid-March, in time for Easter baskets.

Orders must be pre-paid and are due to Lora Plude (Occ. Health) by Monday, Feb. 26.

Value: Satisfaction

Blue Ribbon Awards Dr. Wang and his staff are beyond excellent! The receptionists are always nice to deal with, always greet you with a smile and great customer skills! Dr. Abraham Rodriguez, Pediatrics is a wonderful provider and his nurse Nadine Slocum, RN is top notch. Thank you for a nice experience! I always have a positive experience when visiting Dr. Eugene Gonzales, Family Medicine at West Side Clinic. He always listens and answers so I understand. Staff is also courteous and attentive. Dr. Cheryl Miller, Internal Medicine really cares. She listens and takes the time with each patient. She is compassionate, looks you in the eye, and gives you her full attention.

The Blue Ribbon of Patient Care Excellence is awarded to employees, workgroups, and physicians who received honorable mention in a Press Ganey Patient Satisfaction Survey.

All members of my family see Heather Kluck, PA, Family Medicine for our medical care. She is kind and compassionate, and provides EXCELLENT medical care.

LOVED my labor and delivery nurses, they made my experience less scary. Very helpful and informative when I asked questions or for help. (Family Care Center)

Dr. Haroon Chughtai, Cardiology is a great doctor for me. He takes time to listen and provides the best treatment I could ever ask for.

Great experience, nurses were 10/10 the entire time. They helped me to have the best experience possible. (Family Care Center)

I have no problem getting an appointment when I call. Everyone is so very friendly. They call me by first name (my nickname) and make me feel comfortable and at ease. They all are very caring about each patient and what each patient is going through. (Dr. Stephen Rudisill and Staff, Family Medicine)

Dr. Shawn Antle, Hospitalist worked with me on my medications very well.

Dr. Leah Farley, Pediatrics is very friendly and offered great advice/medical info to us.

Brooke McKearn, RMA at Dr. Tan’s office (OB/ GYN) is amazing! She made me feel extremely comfortable and is a very understanding woman. Thank you Brooke!

Dr. Jamie Frantz, Orthopedic Surgery is wonderful. I was very impressed with his degree of concern and willingness to accommodate me into his schedule and to provide follow up care.

Nicki Holloway, CMA in Dr. Reinicke’s office was friendly, helpful and very kind!

Dr. Lisa Reinicke, Podiatry is top notch! She knows her work. Her friendliness shines and her thoughtfulness comforts each person. Lisa is an asset to the clinic and I highly recommend her. Dr. Kerilynn Loftus, OB/GYN is a good listener and cares about her patients. She squeezed me into her busy schedule when I asked to be seen.

Diane Jones-Nuzzo, RN at Dr. Loftus’ office (OB/GYN) is very helpful. She gets back to me on the phone right away and is very professional yet sympathetic to my health concerns. Thank you Diane! Best nurse ever is Teasha Allen, RN in Orthopedics.

Terra Green, NP, Internal Medicine is excellent and sincerely cares for her patients. Highly recommended!

Dr. Annabelle Tolentino’s Staff (Internal Medicine) came out to the waiting room to tell me that they were running a little behind, which I appreciated being told.

Always a pleasant experience for this Parkinson patient - helpful staff. (Clinton Clinic)

Cassandra Partlow-Martin, RN really cared. (Multi Care Center)

Dr. Daniel Hart, Hospitalist was compassionate and very knowledgeable. He explained everything thoroughly. Kara Person-McLaren, RN, Anderia McClinton, CNA, Melissa Sadler, RN, Julie Pryce, Social Worker, Nancy Toubl, Chaplain and Nicole Morgan, Grief Coordinator at Hospice. These ladies are truly angels! We would have been lost without them. If I could, I would shout from the rooftop how amazing and caring this team is. My mother-in-law loved them as did we all. Katy Hubanks, CNA, Kara Person-McLaren, RN and Social Worker, Beth Armstrong, at Hospice were all very professional and caring! I thank them for being as kind and sweet as they were in taking care of me. I felt comfortable, I felt like my life was really being protected, especially under the circumstances of what was going on. I have nothing but praise for them! (Emergency Department) My nurse Errin Meding, RN in the Emergency Department was very wonderful. She’s a very great nurse.

Our Values in Action Nominations compiled by Heather Hasseler, Human Resources In recognition and appreciation of outstanding effort and service to the patients, visitors or fellow employees, the following employees are being thanked. With our Values Initiative now rolled out across our health system, please recognize your coworkers using the new Employee to Employee Values Recognition form. You will find tablets with these forms located in your workgroup. Dawn Hudson, BHS – Emergency Department, Quality Chad Bertelsen, BMH – Pharmacy, Satisfaction Diane Demers, BMH – Hospice, Quality Ashley Newton, BMH – Multi Care Center, Quality Liselotte Molaoli, OC – Occupational Health, Satisfaction Michelle Johnson, BMH – Cardiac ICU, Satisfaction Dalia Alarcon, BMH – Counseling Care Center, Engagement, Quality, Satisfaction, Integrity

Doug Cameron, BMH – Environmental Services, Engagement, Quality, Satisfaction, Integrity Kelly Hill, BMH – Dietary, Engagement Dawn Gerloff, BMH – Dietary, Engagement Tracy Keyes, BMH – Emergency Department, Quality, Satisfaction Linnea Moist, BMH – Multi Care Center, Engagement Kyle Dopkins, BMH – Counseling Care Center, Engagement Tina Weigelt, BMH – Dietary, Engagement

Nursing Collaborative Practice

Preparing for the Big Day by Janelle Dietrich, RN, BSN, Nursing Collaborative Practice Co-Chair Collaborative practice is currently working on helping our staff get ready for our upcoming Joint Commission survey and continual process improvement. Members are working on ways to review current policies and provide education as needed. Members will be helping to observe staff for proper observation of our

policies. Watch for collaborative members to be visiting your units. Areas we are currently focusing on include: Handwashing, safety, environment, patient education, nursing care plans and documentation.

Part of the great team at NorthPointe Terrace, pictured left to right: April Burdick, RN, Gabby Keller, PCA, Kristina Draeving, Cook, Pam Purdy, Manager, Julie Riese, RN, Cassie Hitchcock, PCA, Dawn Clifton, Activity Coordinator.

There’s No Place Like NorthPointe Terrace NorthPointe Terrace is a unique place to stay for elderly people who want to maintain their independence. Each person requires a different level of care. “We cater to the residents,” says Pamela Purdy, NorthPointe Terrace manager. From the very first time prospective residents enter the building, they are made aware of their choices. There is an array of wonderful amenities that make living at NorthPointe Terrace a caring home for many who are no longer able to live completely on their own. The facility includes an activity room, three living rooms with a library and cozy fireplace, elegant dining area, exercise room, beauty shop, and spa with an easy access tub. There are spacious hallways with everything conveniently located on one floor. For those residents who enjoy physical activity, there are beautiful outdoor walking paths and NorthPointe Health and Wellness is right next door complete with physician offices, a spa and fitness center! Roy Horming, a resident of NorthPointe Terrace for nearly two years still drives his vehicle. He says, “There is plenty of space in the rooms. A refrigerator, kitchen, storage and thermostats that can be set like you want them.” Each resident has a kitchen in their living space with a two-burner cooktop stove. There is a cook on staff who prepares meals three times a day plus snacks in the

common area kitchen! It’s the little things that make this place extra special. Monthly events and special holiday celebrations such as the Christmas Walk, Mardi Gras Party, Valentine’s Day King and Queen Party, and Easter Egg Hunt. Recently, there was an, “Eighties Party” in which staff and residents enjoyed having a talent show with an eighties theme. It was an evening filled with lots of fun including trivia games, entertainment and a lip sync contest too! For those blessed with longevity, NorthPointe Terrace is a great place to live and call home. Respite care is also available for up to 60 days.

If you would like to visit or need further information, please call (815) 525-4800 or go to

Above: Roy Hormig and Pam Purdy. Left: Julie Riese with Bud Schroeder.

Connecting Together February 2018  
Connecting Together February 2018