Page 1

Belgacom Road show presentation Full-year results 2010

Group Highlights

2010 Results per segment

Popular discussion topics

Financials - 2

Consumer - 15

Headcount - 34

Operationals - 8

Enterprise - 23

Regulation - 35

Strategic progress -10

SDE&W - 30

Legal - 39

Shareholder return -12

S&S - 31

Convergence & TV - 40

Guidance - 13

BICS - 32

Mobile Data - 44

Network - 47 Other - 51

1


Belgacom Group Financials 2010 ended with solid financial results • Strong FY revenue of € 6,603m or +10.2% yoy • • • •

Slightly exceeding full-year guidance Growth trend largely results from full consolidation BICS & additional MTN business Like-for-like*, revenues -0.6% including €121m regulation (-2%) Underlying business +1.4% driven by sound CBU results & organic growth BICS

• Operating expenses of € 4,619m, up from last year driven by CoS BICS • • • •

FY like-for-like* CoS flat , including positive effect from regulatory measures FY HR costs -1.6% like-for-like* as a result of headcount decrease(-553 FTE‟s) Q410 down 1.1% in spite of 2% wage indexation in October FY non-HR costs up 1.1% like-for-like*

• FY EBITDA at € 1,984m (+1.5%) and margin of 30% • Like-for-like* EBITDA : € -26m or -1.3% YoY, including regulation impact of € -26m • Like-for-like* margin at 32.4% vs 32.6% the year before

* 2010 result adjusted for full consolidation BICS & contribution of MTN

Slide 2 2


Belgacom Group Financials

in mio €

Q109

Q209

Q309

Q409

FY09

Q110

Q210

Q310

Q410

FY10

VAR Q4/Q4

VAR FY

Like-for(2) like VAR FY

Revenues (1)

1,492

1,504

1,476

1,518

5,990

1,641

1,664

1,640

1,658

6,603

9.2%

10.2%

-0.6%

Total OPEX

-1,000

-1,002

-982

-1,051

-4,035

-1,146

-1,161

-1,150

-1,163

-4,619

10.6%

14.5%

-0.3%

Cost of goods sold

-511

-511

-515

-550

-2,087

-662

-674

-651

-655

-2,642

19.2%

26.6%

-0.1%

HR-costs

-281

-280

-271

-277

-1,108

-274

-275

-281

-278

-1,107

0.5%

-0.1%

-1.6%

Other expenses

-207

-211

-196

-225

-840

-210

-212

-218

-230

-870

2.2%

3.6%

1.1%

492

502

494

467

1,955

495

503

490

495

1,984

6.1%

1.5%

-1.3%

33.0%

33.4%

33.5%

30.8%

32.6%

30.2%

30.2%

29.9%

29.9%

30.0%

-0.9pp

-2.6pp

-0.2pp

As reported

EBITDA

(1)

EBITDA margin

(1)

Non-recurring items

0

-62

0

74

12

436

1

0

8

444

-

-

-174

-178

-169

-185

-706

-194

-206

-203

-206

-809

11.3%

14.6%

318

262

325

356

1,261

737

298

287

297

1,619

-16.4%

28.4%

Financial result

-37

-23

-30

-27

-117

-28

-26

-26

-22

-102

-18.1%

-12.7%

Tax expense

-69

-51

-79

-42

-241

-68

-64

-62

-39

-233

-7.2%

-3.0%

212

188

904

638

203

1,266

-20.0%

40.0%

0

0

-1

2

4

17

-

-

0.66

0.59

2.82

1.99

0.63

3.94

-20.3%

39.7%

Depreciation

EBIT

Net income (Group) Non-controlling interest

Earnings/share in € (1 )

before non-recurring items

(2)

217

287

0

0

0.68

0.90

195 4

0.61

230 7

0.71

2010 BICS results consolidated at 57.6%

Slide 3


Group - Investments • Belgacom invested € 734m or 11.1% of its Group revenues • 2010 capex was € 137m higher than 2009 driven by: − − −

Renewal 2G license for the period 2010-2015 (€ 74m) Renewal content rights Belgacom TV Switch from leasing to buying utility cars Furthermore, Belgacom continued to invest in: − Roll-out Move-to-all-IP (€ 50m) − Roll-out fibre-to-the-curb & installation VDSL2 (€ 32m) 12.8%

1.200

11.4% 800

11.1%

10.3%

1.000

676

10.0% 764

625

597

600

• 2008 incl. exclusive •

734

400

Broadcasting rights 200 Belgian soccer 2010 incl. renewal 2G- 0 license

2006

2007 Capex

2008 % of revenue

2009

15,0%2011 capex 14,0% estimated in 13,0% upper-end of 12,0% 11,0%10%-12% of 10,0% 9,0% revenue 8,0% 7,0% 6,0% 5,0% 4,0% 3,0% 2,0% 1,0% 0,0%

2010 Slide 4


Group - Free cash flow Sound FCF generation

• Strong FCF of €980m, up by €183m from last year • Positive impact from higher EBITDA, one-offs & timing differences • • •

One -off cash increase in 2010 from full consolidation BICS (€ 51m) ; 2009 impacted by payment of fine (€ 66m) Lower income tax payments: − Following legal entity merger, full use of Belgacom SA tax losses carried forward − Positive timing difference due to lower tax pre-payment ratio Partly offset by capex increase (incl 2G license of € 74m for which € 26m paid in 2010)

Free Cash Flow (in mio €) 1500

• 2006 acquisition remaining 25% of • •

Proximus for € 2bn , acquisition Telindus for € 584m 2007 disposal of remaining interest in Mobistar and Eutelsal for €242m 2008 acquisition Tango and Scarlet for aggregated amount of € 380m

1,210 797

1000

980

409

500

0

2006

2007

2008

2009

2010

-500

-1000

-1500

-1,313

Slide 5


Group - Net financial position • Belgacom continues to have a sound financial position with net debt/EBITDA at 0.7x − − − −

− −

Net financial debt decreased by € 265m to € 1,451m Outstanding gross financial debt at € 2.1 billion Most of the debt maturing in 2011 and 2016 In order to pre-finance the maturing bonds of 2011, Belgacom issued, in January 2011, a 7 year senior unsubordinated bond of € 500m with a fixed coupon at 3.875% In March 2011, BGC invited the holders of the outstanding 4.125% bonds due November 2011 to tender their notes for purchase against cash Credit ratings: Standard & Poor‟s A+ ; Moody‟s A1

980

(702)

FCF

Dividends

(30)

16

(1,451)

Dividends to non controlling interests

Other

Net debt December 2010

(1,716)

Net debt December 2009

(in million euro)

Slide 6


2010 performance versus guidance Guidance met on all metrics • Guidance slightly exceeded on revenue; met on EBITDA-margin: − − −

+10.2% revenue growth or slightly ahead of guided range of 9% -10% 30% EBITDA margin or fully in line with the targeted margin for 2010 FY capex fully complies with the guidance of „around 10% of Group revenue, excl renewal 2G license‟

• Reported results include following regulation impact: − −

Revenue: € -121m (vs guided impact of „about € -115m‟) EBITDA: € -26m (vs guided impact of „less than € -30m‟)

Outlook 20101

Q110

Q210

Q310

Q410

2010

Group revenue growth

Upper-end of range "9% - 10%"

10.0%

10.7%

11.1%

9.2%

10.2%

Group EBITDA margin

Targeting a margin of 30%

30.2%

30.2%

29.9%

29.9%

30.0%

Around 10%2

9.4%

8.9%

8.5%

13.2%

10.0%

Metrics

CAPEX/Revenue 1 2

√ √ √

Before non-recurring items Excl CAPEX for 2G-license renewal

Slide 7


Belgacom Group Operationals Active mobile customers1 (in „000) 5,161

5,318

Mobile data Cards2 evolution (in „000)

5,332

Broadband customers (in „000)

182

4,620

1.237

1.345

1.520

1.558

2009

2010

114 64

2007

2008

2009

2010

Fixed Voice customers (in „000) 3.906

3.710

3.519

2007

2008

2009

2010

TV base3 (in „000)

2007

2008

Number of Packs (in „000) 975

3.374

870

752

560

506 305

302 153

2007

2008

2009

2010

2007

2008

2009

2010

2007

2008

2009

2010

1

Including mobile customers Luxembourg as from 2008, and including mobile data cards Mobile internet on laptop; excluding internet on smartphone 3 Total number of settop-boxes 2

Slide 8 8


Belgacom Group market shares Mobile customer market share

43.3%

42.7%

41.3%

2008

2009

2010

Mobile data cards1 market share

Broadband market share

57%

57%

2008

2009

62%

2010

Digital TV market share 9

49.7%

2008

1 Mobile

internet on laptop

48.5%

2009

46.3%

2010

30%

31%

31%

2008

2009

2010

Slide 9


Strategic progress

Growth via Cross sell

Move customers from singleplay to multi-play

  

Operational excellence

High quality networks & platforms

  

Mobile data growth potential

Growth via M&A

Belgacom well positioned to capture growth potential Increase value in BICS Leading Disciplined & position consistent in consolidation approach

* Fiber to the street cabinet

 

   

870k multi-play Packs, of which ~9% quadruple-play Over 45% of consumers have at least 2 products In 2010 increased focus on Mobile in a Pack Reinforcing convergence position in SME market through partnerships (e.g. Belgacom Bridging ICT) >76% fiber* population coverage end 2010 Targeting 85% service coverage by end 2013 TV footprint of ~90%, ~73% in HD 3G outdoor coverage of ~97%, gearing up Radio Access Network with Huawei equipment to be ready for LTE Sharp increase in Smartphone penetration rate Attractive subscriptions launched leading to significant growth in number of internet on smartphone-users Leading position „Mobile internet on laptop‟;182k customers, up YoY nearly 60% Main focus on Belgian market Outside opportunities monitored in a disciplined way Strict valuation criteria, focus on shareholder value Since 2006, > € 3 billion on M&A: minority Proximus, Telindus, Tango, Scarlet,… Slide 10


Strategic progress

International Carrier Growth

Innovation

Sustainability

Increase value in BICS Leading position in consolidation

Strengthen leadership through selective partnerships

CSR embedded in all operation layers

  

 

   

Belgacom ICS merged with Swisscom ICS and MTN ICS Belgacom owns 57.6% of enlarged entity, Swisscom 22.4% and MTN 20% In top 4 worldwide in terms of voice traffic volume World leader in mobile data carrier services

Address changing needs of customers Complement our strength with exclusive partnerships giving access to specific expertise In 2010: strategic partnerships to further develop Belgacom Entertainment platform (OnLive, Jinni, Softkinetic & Blinkx)

Commitment on being socially responsible company Focus: “telecom access for all”, “health” & “climate change” Reduce Belgacom‟s CO² emissions & help our customers lower their environmental impact Belgacom included in Ethibel Excellence Investment Register

Special focus in 2010 on customer satisfaction led to significant improvements For 2011, customer satisfaction focus maintained & concentrate on simplification Slide 11


Group – Shareholder return Committed to attractive shareholder return Over result 2010: • The BoD approved to propose to the AGM of 13 April, a total dividend of € 2.18/share ; of which the normal dividend of € 1.68/share to be paid in April:

Dividend per share Interim dividend

Extra-ordinary dividend

1.93

−Ex-dividend date: 26 April 2011 −Record date: 28 April 2011 −Payment date: 29 April 2011

Normal dividend

2.18

2.18

2.08

2.18

2.18

1.68

1.68

1.68

1.68

1,68

0.29

0.50

0.50

0.40

0.50

0,50

2006

2007

2008

2009

2010

2011 Expected

1.89 1.52

1.38

1.60 1.52

• In addition, the board approved a share buyback of max. € 200m to be carried out during 2011- 2012

0.55 2004

2005

Over result 2011: • Expected to return annual dividend of € 2.18/share

-

Total shareholder remuneration SBB

Dividends

% of FCF

Mio € 1,000 900 800 700 600 500 400 300 200 100 0

150%

-

120% 90% 60% 30% 0% 2004

2005

2006

2007

2008

2009

2010

-

Shareholder remuneration policy confirmed: Belgacom commits to an attractive shareholder remuneration policy by returning, in principle, most of its annual free cash flow1, to its shareholders. The return of free cash flow, either through dividends or share buybacks, will be reviewed on an annual basis, in order to keep strategic financial flexibility for future growth, organically or via selective M&A, with a clear focus on value creation. This also includes confirming appropriate levels of distributable reserves. The shareholder remuneration policy is based on a number of assumptions regarding future business and market evolutions, and may be subject to change in case of unforeseen risks or events outside the company‟s control.

1

Belgacom defines free cash flow as cash flow generated by operating activities, minus capital expenditures and including other investing activities such as acquisitions or divestments.

Slide 12


Group - 2011 Guidance

In 2011 Belgacomâ€&#x;s results will feel further pressure from regulatory measures. For the full-year, the negative impact on revenue is estimated to be about EUR 115 million, while on EBITDA-level the negative impact is estimated to be less than EUR 30 million. As a result, Belgacom estimates its 2011 Group revenue to show a yearover-year decline of up to 1%, and its full-year EBITDA to decline up to 2% compared to last year.

Belgacom will invest in the further development of its fixed and mobile access network, and therefore expects its 2011 full-year capex-to-sales ratio to be in the upper-end of the range 10%-12%.

Slide 13


Belgacom Company presentation Investor Relations

Full-year 2010 results per business unit • • • • •

Consumer Business Unit (CBU) – slide 15 Enterprise Business Unit (EBU) – slide 23 Service Delivery Engine &Wholesale (SDE&W) – slide 30 Staff and Support (S&S) – slide 31 Belgacom International Carries Services (BICS) – slide 32 14 Slide 14


Consumer – Highlights Full-year 2010 ended with sound financial results • FY revenue of € 2,368m or flat on a comparable basis*

• •

2010 result impacted by regulation (€ -60m or -2.6%) Underlying business growing 2.6% yoy driven by data, TV & Tango

• Fixed line revenue impacted by regulation and line loss

• Mobile voice impacted by regulation, positive underlying trend with higher MoU • Fixed internet +4.4% yoy; customer growth impacted by fiercer competition • Non-SMS mobile data revenue +11.6% when excl regulation, driven by the success of mobile data solutions

• Belgacom TV confirming its growth path: FY revenues +36% and customer base +30%

• Operational results supported by the sale of Packs: 870k sold by end 2010 • Lower cost of sales driven by a.o. regulation & product profitability initiatives • Segment result* +1.1% incl. € -19m regulation impact; contribution margin of 45.3% *2009 result adjusted for intercompany items & changes in revenue

Slide 1515


Consumer - P&L •

CBU revenue (EUR mio) 2009 Reported

617

630 620

604

602

579

589

592

606

590

592

585

600

Q109

Q209

Q309

Q409

Q110

Q210

Q310

Q410

610 600

Like-for-like

591

590 580 570

560 550

2009 Reported

205 174

178

158

166

170

Q109

Q209

Q309

166

Q4 CoS -12.9% like-for-like, FY CoS -1.4% yoy

Like-for-like

160

140

120

195

180

171

158

169

Q409

Q110

Q210

Q310

Q410

100

CBU Personnel & non-HR costs (EUR mio) Non-HR

Personnel

180

− − − −

120

68

75

73

81

65

73

70

83

89

88

81

87

81

81

82

82

Q109

Q209

Q309

Q409

Q110

Q210

Q310

Q410

100

− −

80 60 40 20 0

45.4% 44.1% 44.8%

290

39.6%

44.7% 45.1% 47.1% 44.3%

Q4 non-HR +1.8% due to customer centricity program, FY non-HR -2.3%

FY segment result +1.1%* to € 1,073m, including € -19m regulation impact FY segment contribution margin of 45.3%

4 5 ,0 %

280 4 0 ,0 % 270

260 250

268

266

269

240 230

244

264

267

276

3 5 ,0 %

266

3 0 ,0 %

2 5 ,0 %

220

Decreasing headcount following ongoing programs & natural attrition (-510 FTE‟s vs end 2009) Fully offsetting wage indexation (Oct 2010)

CBU EBITDA (EUR mio) & Margin

300

YoY trend improved as from Q3 Positive regulation impact (MTR & Collecting model) Product profitability initiatives Positive one-time items

Q4 HR costs down 6.2%, FY HR costs -5.8% yoy

160 140

MTR, Collecting model, Roaming Excl regulation, underlying business +2.7%

FY like-for-like* revenue flat incl €60m regulation, underlying business +2.6%

200

180

− −

540

CBU Cost of Sales (EUR mio)

Q4 like-for-like* rev -1.0% due to regulation (€ -23m)

2 0 ,0 %

Q109

Q209

Q309

Q409

Q110

Q210

Q310

Q410

*2009 result adjusted for intercompany items & changes in revenue & cost allocations

Slide 16


Consumer - Fixed voice Revenue impacted by regulation & line loss • •

Fixed voice revenue (EUR mio) 150 145

140 135

144

130

141

138

138

125

133

120 115

125

124

124

Q210

Q310

Q410

110 105 100

Q109

Q209

Q309

Q409

Q110

Voice line loss & EOP (000) 2,123

2,086

2,057

2,028

2,029

1,999

1,970

• •

1,933

50 2 .0 3 0 30

1 .5 3 0 10

-1 0

-3 0

-43

-37

-29

-29

-33

-30

-30

-36

-5 0

1 .0 3 0

530

30

Q109

Q209

Q309

Q409

Q110

Q210

Q310

Q109

21.6

Q209

21.7

21.5

Q309

Q409

21.2

Q110

20.3

20.3

Q210

Q310

1,052

1,004

Q210

Q310

− − −

Line loss Regulation: Collecting model & decline F2M Discounts on Packs

Total line loss 2010 contained at -129k vs -138k in 2009 -36k lines in Q4; acceleration vs previous quarters driven by competition Total customer base at 1,933k (incl VoIP Scarlet)

Q410

Fixed voice ARPU (EUR/month) 21.7

Q4‟10 fixed voice revenue of € 124m (or -9.6% yoy) FY ‟10 revenue of € 506m or -9.8% driven by:

Q4 ARPU at € 20.9 (-3.9% yoy); FY at € 20.7 (-4.4% yoy)

− − −

20.9

Q410

Regulatory measures & recurring discounts on Packs Slightly tempered by price increases Q4 ARPU positively impacted by seasonality

Traffic (mio min) 1,230

Q109

1,124

Q209

1,060

Q309

1,181

Q409

1,178

Q110

1,140

Q410

Traffic for the FY at 4,374m minutes or -4.8% driven by line loss  Quarterly evolution fairly stable • Traffic in Q4 higher due to seasonality  As from Q2‟10, Slide 17


Consumer - Mobile Voice FY like-for-like* revenue -3.3%; excl regulation revenues slightly up • •

Mobile voice revenue (EUR mio) 2009 Reported 190

180

170

178

Like-for-like

179

176

170

160

150

140

164

171

175

170

161

168

165

160

Q109

Q209

Q309

Q409

Q110

Q210

Q310

Q410

Q4 revenue -5.2% like for like, reported-9.3% FY revenue -3.3% like-for like, reported -7.2%

− −

130

• •

Mobile growth & EOP (000) 3,787

3,809

3,829

3,824

3,739

3,745

3,773

3,769

95 75

55 35

10

23

19

22

Q109

Q209

Q309

Q409

15

7

-85

28 -3

-6 -2 6 -4 6

Q110

Q210

Q310

Q410

-6 6

-8 6

MOU (min/month) 2 0 0 9 rep ort ed

107.9

99.4

Q109

112.9

104.5

Q209

108.9

111.8

Like-for-like

100.9

103.2

104.0

Q309

Q409

Q110

109.8

Q210

104.8

106.0

Q310

Q410

Blended net voice ARPU (EUR/month) 2 0 0 9 rep ort ed

15.3 14.9

Q109

Like-for-like

15.9

15.9

15.7

15.4

15.5

15.2

Q209

Q309

Q409

14.5

Q110

15.2

Q210

* 2009 result adjusted for intercompany items

14.9

14.5

Q310

Q410

3 .8 0 3 .7 00 0 3 .6 3 .5 0 00 0 3 .4 0 0 3 .3 0 00 0 3 .2 3 .1 0 0 3 .0 0 00 0 2 .8 .9 2 0 0 2 .7 0 0 2 .5 .6 0 00 0 2 2 .4 0 0 2 .3 0 0 2 .2 0 00 0 2 .0 .1 2 0 0 1 .9 0 0 1 .7 .8 0 00 0 1 1 .6 0 0 1 .5 0 0 1 .3 .4 0 00 0 1 1 .2 0 1 00 0 19.1 .0 00 00 0 8 0 7 0 60 0 5 00 0 4 0 0 3 0 20 0 0 1 0 0 0 00 -1 -2 0 0 -3 0 0 -4 0 00 0 -5 -6 0 0 -7 0 0 -8 0 00 0 -9 -1 .0 0 00 0 -1 .1 -1 .3 .2 0 00 0 -1 -1 .4 0 0 -1 .6 .5 0 00 0 -1 -1 .7 0 0 -1 .9 .8 0 00 0 -1 -2 .0 0 0 -2 -2 .1 .2 0 00 0 -2 .3 0 0 -2 .4 0 0 -2 -2 .5 .6 0 00 0 -2 .7 0 0 -2 .8 0 0 -2 -3 .9 .0 0 00 0 -3 .1 0 0 -3 .2 0 0 -3 -3 .3 .4 0 00 0 -3 .5 0 0 -3 .6 0 0 -3 -3 .7 .8 0 00 0 -3 .9 0 0 -4 .0 0 0 -4 -4 .1 .2 0 00 0 -4 .3 0 0 -4 .4 0 0 -4 -4 .5 .6 0 00 0 -4 .7 0 0 -4 .8 0 0 -4 -5 .9 .0 0 00 0

2009 included Fix-to-Mob intercompany revenue Like-for-like down due to regulation (MTR, Roaming & Collecting model), underlying trend is positive

FY customer base at 3,769k or -54k yoy Q4 net adds -3k:

− − −

Focus on postpaid+31k , prepaid -30k, MVNO -5k Push of Mobile Packs Postpaid ratio increased to 42.6% (end 2009 at 40%)

• •

FY MoU of 106.1, i.e. +3.9% on a comparable basis Q4 MoU up by 2.8% YoY

• • •

Q4 ARPU at €14.5 or -4.4% on adjusted basis FY ARPU down 2.8% on an adjusted basis to € 14.8 Decline fully due to regulation Slide 18


Consumer - Fixed Data FY revenue +4.4%; customer growth impacted by fierce competition

Fixed data revenue (EUR mio) 86

84

82

82

80

84

85

85

84

83

78

76

79

78

Q109

Q209

74

72

Q309

Q409

Q110

Q210

Q310

Q410

Broadband growth & EOP (000) 1,042

1,044

1,057

1,075

1,091

1,099

1,107

1,113 1 .0 1 0

• •

810

23

610

20

3

12

18

16

Q309

Q409

Q110

8

8

6

Q310

Q410

3

410

210

10

Q109

Q209

Q210

Q4 revenue slightly down (-0.6%) to €83m

Lower activation revenues fully offset impact slight price increase of revamped offer FY revenue +4.4% to €337m driven by growing customer base & revamped offer

Q4 net adds (+6k) impacted by fierce competition FY net adds of +38k & total customer base of 1,113k

− −

Supported by Packs & new internet offer Impacted by increased competition

EOP customers including Belgian residential customers of Scarlet

Broadband ARPU (EUR/month) 28.6

Q109

28.1

Q209

29.1

Q309

29.0

Q409

28.7

Q110

28.5

Q210

28.1

Q310

27.6

Q410

• •

Q4 ARPU of € 27.6, -4.9% yoy FY ARPU of € 28.2 or -1.7% yoy

− −

More customers benefit from recurring discount on Packs Offsetting positive impact of revamped offer

Slide 19


Consumer - Mobile Data FY revenue +6.5% yoy impacted by regulation •

Mobile data revenue (EUR mio) 87

82

77

72

67

77

75

Q209

Q309

71

84

80

80

79

79

Q409

Q110

Q210

Q310

62

Q109

Q410

SMS (units/month)

156.0

Q109

201.8

178.7

167.8

Q209

Q309

Q409

215.2

226.5

Q110

Q210

240.5 203.5

Q310

6.8 6.3

Q109

Q209

6.7

Q309

7.0

7.1

Q110

Q210

7.5

FY SMS +25.5% to 221.6; Q4 volumes up 19.2% yoy Increase driven by pricing plans incl free sms

FY ARPU € 7.1 (+6%) driven by reply effect free SMS resulting in higher inbound revenues Q4 ARPU of € 7.5 up vs previous quarters due to seasonality effect

7.0

Q310

Including change in allocation credits & discounts FY SMS revenue +11% Advanced data -9.4% YoY, impacted by financial collecting model

• •

• Q409

− − −

Q410

Blended net data ARPU (EUR/month) 7.1

FY revenue +6.5% to € 322m, with Q4 +6.1% yoy

Q410

2009*

2010

VAR Adj

Mobile data revenue

302

322

6.5%

SMS Advanced data

235 67

261 61

11.0% -9.4%

• •

Advanced data impacted by Collecting model as from Q2 2010 Excl collecting model adv data revenue +11.6%

*2009 adjusted for the reallocation of credits & discounts

Slide 20


Belgacom TV Confirming its growth path: revenues +36% yoy, customers +30%

TV revenue (EUR mio) 48

43

38

33

28

23

29

30

Q109

Q209

34

40

44

43

Q110

Q210

46

49

• • •

Q4 revenues +23.1% yoy ; FY revenues +35.9% Driven by customer growth TV remains one of the growth drivers for CBU

• • • •

+223k new customer in 2010 (+30% vs end 2009) +55k new TV customers in Q4 Growth supported by Packs; in particular Free TV Pack FY customer base at 975k incl 135k 2nd streams

ARPU in Q4 at €19.7

18

13

Q309

Q409

Q310

Q410

920

975

TV growth & EOP (000) 131

111

91

555

589

663

71

75

51

31

49

11

Q109

752

868

1 .0 0 0

600

89

400

62

54

52

55

Q110

Q210

Q310

Q410

19.2

200

0

Q309

Q409

TV ARPU (EUR/month) 20.4

1 .2 0 0

800

33

Q209

814

20.6

21.3

20.7

19.1

19.3

19.7

− −

Q109

Q209

Q309

Q409

Q110

Q210

Q310

Q410

Down vs ‟09 as a result of lower one time revenues from activations & installation Up vs previous quarters due to seasonality

FY ARPU at €19.7 vs € 20.4 in 2009

Slide 21


Tango – Mobile activities in Luxembourg

Tango revenue (EUR mio) 29

28

27

26

FY revenue of €99m or +6.1% yoy

Revenue growth driven by:

25

25

24

24

23

22

21

23

23

23

24

25

25

20

Q109

Q209

Q309

Q409

Q110

Q210

Q310

Q410

Tango mobile customers EOP (000)

245

246

252

Q109

Q209

Q309

259

262

260

260

Q110

Q210

Q310

Succesfull launch iPhone4 Strong sales smartphones Migration of customers from prepaid to postpaid

260

• Q409

− − −

FY ARPU up €2.1 (or +8.7%) to €26

Q410

Blended mobile net ARPU (EUR/month)

24.0

Q109

25.1

Q209

24.1

23.5

23.2

Q309

Q409

Q110

26.2

26.0

Q210

Q310

27.1

Q410

Slide 22


Enterprise – Highlights 2010 showing recovery from crisis

• Crisis impact stabilized in 2010 • • • •

Revenue decline limited to 2.1%* , including regulation impact of € -39m or -1.6% Underlying business only down by 0.5% YoY, while this was 3.1% for 2009 ICT revenue growing 3.3% YoY, while down in 2009 by 2.4% Mobile MoU for full-year 2010 -1.8%*, while in 2009 down by 5.9%

• Regulation impacting revenue by € -39m, but due to CoS decrease EBITDA impact limited to € -3m

• Fixed voice line erosion contained, revenue impacted by lowered F2M tariffs • Mobile Voice usage improving, revenue impacted by regulation • Stable Broadband customer base in highly competitive and saturated market

• Revenue growth in Non-SMS mobile data tempered by pricing, a.o. due to EU regulation on Data roaming, in spite of growing volumes

• Cost of Sales positively impacted by regulatory measures

• Contribution margin of 50%, slightly down on like-for-like basis *2009 result adjusted for intercompany items

23 Slide 23


Enterprise - P&L EBU revenue (EUR mio) 2009 Reported

640

660

640

like-for-like

632

626 602

620

600

580

560

633

619

596

625

615

610

590

606

Q109

Q209

Q309

Q409

Q110

Q210

Q310

Q410

540

EBU Cost of Sales (EUR mio) 2009 Reported like-for-like 200

198

190

184

180

170

192

• • • •

Q4 revenue : -3.2%*, incl. € 15m regulation impact FY 2010 revenue of € 2,421 million; -2.1% YoY* FY regulation impact € -39m 2010 underlying revenue -0.5%, vs 2009 -3.1% (crisis)

• •

FY 2010 CoS of € 685m; -1.6% vs last year* Positive effect regulation: MTR and Collecting model premium rate services

• • • •

HR-expenses FY 2010 of € 375m; -1.1% YoY Headcount end 2010: 5,263 FTEs, i.e. -65 FTEs YoY Non-HR expenses up by 5% to € 149m for FY 2010 Q4‟09 expenses included positive one-time effect

• • • •

Segment result of € 1,212m or -1.6% YoY Like-for-like, segment result -3.6% YoY FY impact regulation limited to € -3m FY contribution margin of 50% versus 50.8%*

174

160

150

183

173

161

180

183

175

163

164

Q109

Q209

Q309

Q409

Q110

Q210

Q310

Q410

140

EBU personnel & non-HR costs (EUR mio) Non-HR

Personnel

160 140 120 100 80

60

41

39

33

29

36

35

39

40

95

94

94

96

91

93

96

95

Q109

Q209

Q309

Q409

Q110

Q210

Q310

Q410

40 20 0

EBU EBITDA (EUR mio) & Margin 395

47.7% 49.4% 50.0% 49.7% 49.7% 50.4% 49.5% 50.6%

295

245 195

5 5 ,0 %

5 0 ,0 %

345

306

310

4 5 ,0 %

301

315

306

308

292

306

4 0 ,0 % 3 5 ,0 % 3 0 ,0 %

145 2 5 ,0 % 95

2 0 ,0 %

45

1 5 ,0 %

-5

1 0 ,0 %

Q109

Q209

Q309

Q409

Q110

Q210

Q310

Q410

− x * Like-for-like, i.e. compared to 2009 adjusted for intercompany items

Slide 24


Enterprise - Fixed Voice Fixed Voice line erosion contained, revenue impacted by regulation • •

Fixed voice revenue (EUR mio) 150

145

140

148

135

144

130

142

139

141

136

125

120

130

132

Q310

Q410

115

110

Q109

Q209

Q309

Q409

Q110

Q210

FY 2010 revenue of € 539m, -6.1% YoY Impacted by:

− − −

lowered F2M-tariffs on 1 August 2010 (MTR-linked) collecting model Premium Rate Services line erosion and lower usage

Voice line loss & EOP (000) 20

1,529

1,515

1,504

1,491

1,477

1,466

1,455

1,440

1 .9 0 0 1 .7 0 0 1 .5 0 0 1 .3 0 0 1 .1 0 0

0

-15

-14

-11

-13

-11

-14

900

-11

700

-14

500

• •

2010 line erosion of -51k vs -53k in 2009 Q4 2010 line loss of 14k driven by ao. delayed effect from bankruptcies

• • •

FY ARPU Fixed Voice of €30, i.e. -2.7% YoY Negative regulation impact: F2M & Collecting model Slightly offset by price indexation

• • •

FY 2010 Fixed Voice traffic of 3,145m min; -5.7% YoY Stable decline over the quarters Q4 traffic -5.7% YoY

300 100

-2 0

-1 0 0

Q109

Q209

Q309

Q409

Q110

Q210

Q310

Q410

Fixed voice ARPU (EUR/month) 31.3

Q109

30.9

Q209

30.1

Q309

30.9

Q409

30.9

Q110

30.2

Q210

29.0

Q310

29.7

Q410

Traffic (mio min) 901

Q109

837

Q209

770

Q309

828

Q409

848

Q110

790

Q210

727

Q310

781

Q410

Slide 25


Enterprise - Mobile Voice Revenue impacted by regulation; usage further improved Mobile voice revenue (EUR mio) 2009 Reported 150

146

145

144

140 135

like-for-like

135

135

130 125 120

• • •

FY 2010 Mobile Voice revenue of €502m; -5% YoY* Regulation impact increased over the quarters Q4 2010 revenue -6.3% YoY, mainly due to MTR-cut

• •

75k mobile customers added in 2010 Strategic choice to focus on high-value SME customers

• • •

FY MoU of 319.2, -1.8% YoY * YoY variance improving over the quarters Solid MoU Q4: success of pricing packages/close user groups & some seasonality

• • •

FY 2010 Mobile Voice ARPU of € 33.1, -11.4% YoY* Regulation: MTR, Roaming and Premium rate numbers Success mobile voice price plans including free calling

115 110

105

138

137

127

128

129

130

124

120

Q109

Q209

Q309

Q409

Q110

Q210

Q310

Q410

1,286

1,303

100

Mobile growth & EOP (000)

40

1,170

1,190

1,235

1,211

1,252

1,271

1 .3 0 0 1 .2 0 0 1 .1 0 0

20

30

1 .0 0 0

21

24

20

25

900

19

800

14

17

Q310

Q410

0

700 600 500

Q109

Q209

Q309

Q409

Q110

Q210

MOU (min/month) 2 0 0 9 rep ort ed

355.4

354.5

Like-for-like

346.6 329.3

332.8

333.0

309.8

Q109

Q209

Q309

325.7

Q409

319.7

321.8

Q110

Q210

305.6

Q310

327.3

Q410

Blended Net voice net voice ARPU ARPU (EUR/month) (EUR/month) 42.1 40.2

Q109

2 0 0 9 rep ort ed

40.7

Like-for-like

37.6

37.2

35.6

35.1

38.9

Q209

Q309

Q409

34.8

Q110

34.5

Q210

32.4

30.9

Q310

Q410

* Like-for-like, i.e. compared to 2009 adjusted for intercompany revenue

Slide 26


Enterprise - Fixed Data Stable Broadband customer base in saturated, competitive market

Fixed data revenue (EUR mio)

110

105

• •

FY 2010 revenue of € 392m, -2.3% YoY SME and self-employed signing up for advantageous CBU-Packs incl internet at discount

Professional broadband customer base flat to last year:

100

101

100

100

100

95

99

98

98

98

Q110

Q210

Q310

Q410

90

Q109

Q209

Q309

Q409

Broadband growth & EOP (000) 445

443

442

446

445

446

446

445

− −

430

2

380

4 -2

330

0

-1

1

280

0

-1

230

Saturated market Highly competitive

180 130 80

-4

30

Q109

Q209

Q309

Q409

Q110

Q210

Q310

Q410

Broadband ARPU (EUR/month) 40.1

Q109

39.8

40.1

Q209

Q309

39.7

39.4

39.1

39.0

38.7

Q409

Q110

Q210

Q310

Q410

FY 2010 ARPU of € 39.1, -2.2% YoY

− −

-

Success of consumer Packs, incl internet at discount Partly offset by “Bizz Options”

Slide 27


Enterprise - Mobile Data SMS growth continued; price pressure on advanced mobile data •

Mobile data revenue (EUR mio) 51

49

47

48

45

43

41

39

43

47

46

45

47

47

46

Q210

Q310

Q410

FY 2010 revenue of € 185m, + 2.8% YoY*

− −

SMS revenue up by 4% to € 76m Advanced Data up by 2% to € 109m

37

35

Q109

Q209

Q309

Q409

Q110

SMS (units/month)

64.7

68.4

68.6

76.5

74.6

77.0

74.7

Q109

Q209

Q309

Q409

Q110

Q210

Q310

85.5

Q109

12.9

Q209

13.4

Q309

12.9

Q409

Continued increase in number SMS Seasonality effect in Q4

FY ARPU of € 12.2 or 5.7% lower than 2009

Advanced Data: revenue H2 2010 impacted by EU regulation to prevent bill shocks Increase in volumes offset by lower ARPU

Q410

Net data ARPU (EUR/month) 12.4

• •

12.1

12.5

12.3

Q110

Q210

Q310

11.9

Q410

2009*

2010

VAR Adj

Mobile data revenue

180

185

2.8%

SMS Advanced data

73 107

76 109

4.0% 2.0%

* SMS excluding free ofusage *2009 adjusted for reallocation credits & discounts and eliminated intercompany revenue

* Like-for-like, i.e. Compared to 2009 result adjusted for intercompany items

Slide 28


Enterprise - ICT Full-year revenue up by 3.3% FY 2010 revenue of € 692m; + 3.3% YoY • Solid yoy growth for first three quarters; 2009 impacted by the crisis • Some recovery from crisis visible as of Q4 last year • Q4 2010 flat to 2009 • Good 2010 performance of Telindus International

ICT revenue (EUR mio) 185 180

181

175 170 165 160

171

155

166

174

172

Q110

Q210

179 167

150

153

145 140 135

Q109

Q209

Q309

Q409

Q310

Q410

Slide 29


Service Delivery & Wholesale - P&L SDE&W revenue (EUR mio)

2009 Reported 120

100

98

94

94

100

88

87

85

89

94

85

79

83

Q109

Q209

Q309

Q409

Q110

Q210

Q310

Q410

FY revenue of € 342m, or like-for-like* -1.7% yoy

− −

like-for-like

80

60

40

20

0

Decline fully due to regulation (€ -22m) Excl regulation revenue+4.7%

Q4 like-for-like* -6.6% incl € 9m regulation

• •

Like-for-like CoS down 26.2% to € 46m Positive impact from financial collecting model

Q4 HR expenses +11.5%

SDE&W Cost of Sales (EUR mio) 2009 Reported 25

18

15

15

15

18

15

10

10

10

Q109

Q209

Q309

Q409

Q110

Q210

Q310

Q410

16

20

like-for-like

20

18

15

10

5

0

SDE&W personnel & non-HR costs (EUR mio) Non-HR

Personnel

− −

120

100

80

20

51

50

52

50

47

45

51

48

53

50

Q309

Q409

Q110

Q210

Q310

Q410

43

42

50

50

Q109

Q209

60

40

50

48

Wage indexation & net increase FTE (+73 FTEs) Q4‟09 low due to special tax reductions

Q4 Non-HR yoy variance no longer impacted by swap RAN to Huawei equipment as this started in Q4‟09

FY EBITDA at -€109m

0

SDE&W EBITDA (EUR mio) 0

0

-5

-1 0

-16

-1 5

-18

-13

-18

0

-23

-23

0

-27

-2 0

0

-2 5

-36

-3 0

0

0 -3 5

-4 0

0

Q109

Q209

Q309

Q409

Q110

Q210

Q310

Q410

Quarterly evolution fairly stable

*2009 result adjusted for intercompany items & changes in revenue

Slide 30


Staff & support - P&L

S&S revenue (EUR mio) 17 15 13 11

12

9 7 5 3

7

6

8

10

7

10

FY revenues of € 35m, slightly up +4.6% yoy

a.o. driven by slightly higher capital gains realised on sale of buildings

7

1 -1

Q109

Q209

Q309

Q409

Q110

Q210

Q310

Q410

S&S Personnel costs (EUR mio)

FY personnel cost of € 165m or fairly stable vs 2009

Non-HR expenses of €192m or -6.1%, including effect of company-wide cost focus

45

44 43

43

42

41

41

41

Q109

Q209

40

39

42

42 41

41

40

Q310

Q410

38 37

36

Q309

Q409

Q110

Q210

S&S non-HR costs (EUR mio) 70

60

61

50

40

30

50

49

Q109

Q209

43

50

45

45

Q210

Q310

52

20

10

0

Q309

Q409

Q110

Q410

Slide 31


International Carrier Services P&L •

ICS total revenue (EUR mio) 450 400

378

414

Q110

Q210

350 300 250

415

100

217

227

228

221

Q109

Q209

Q309

Q409

402

200 150

FY revenues of €1,610m; incl Q4‟10 of €402m Positive effect full consolidation & MTN ICS contribution Organic revenue +3.9%, including +4.7% in Q4‟10

50 0

Q310

Q410

• •

ICS direct margin (EUR mio) 70

Voice

Non-Voice

60

19

23

28

24

33

33

32

34

Q110

Q210

Q310

Q410

50

40

12

17

15

14

20

24

20

21

Q109

Q209

Q309

Q409

8.7%

10.0%

30

20

10

0

ICS EBITDA (EUR mio) & Margin 48

7.4%

43

8.8%

7.4%

7.7%

8.1%

8.9%

Reported EBITDA of €129m positively impacted by full conso & contribution MTN Lower operating expenses largely offset pressure on gross margins FY EBITDA margin at 8%, slightly down to 2009

Volumes continued stable increase

1 0 ,0 %

38

8 ,0 % 33 28 23

18

19

13

8

23 17

20

Q309

Q409

28

32

34

36

6 ,0 %

4 ,0 %

2 ,0 %

3

-2

0 ,0 %

Q109

Q209

Q110

Q210

Q310

Q410

188

209

235

5,923

6,254

6,433

6,680

Q110

Q210

Q310

Q410

ICS volumes (in mio) Minutes

8 .0 0 0

SMS/MMS

7 .0 0 0

6 .0 0 0

5 .0 0 0

119

149

4,498

4,707

4,805

5,306

Q109

Q209

Q309

Q409

4 .0 0 0

3 .0 0 0

164

117

168

2 .0 0 0

1 .0 0 0

Reported FY gross margin +58.4% incl full conso effect Organically, Voice margin pressured by competition & exchange rate fluctuations Non-voice margins up, increased leadership in mobile data

− − −

Positive impact additional MTN business Voice volumes +31% Non-voice volumes +46%

0

Slide 32


Belgacom Company presentation Investor Relations

Ytd September 2010 results in detail Popular discussion topics • • • • • •

• – slide 34 Unit (CBU) • Headcount Consumer Business • – slide 35 Unit (EBU) • Regulation Enterprise Business – slideDelivery 39 • Legal Service Engine &Wholesale (SDE&W) • • – slide 40 • Convergence Staff and Support (S&S) TV International – slide 41 Carries Services (BICS) • • Belgacom Belgacom • Mobile Data – slide 44

Network – slide 47 BICS – slide 51 Debt position Belgacom – slide 54 Shareholder structure – slide 55 Belgian economy – slide 56 Customer centricity – slide 57 Slide 3333


Group - Headcount Benefitting from headcount reduction programs • FY HR costs of € 1,107m, i.e. ~24% of Group costs & ~17% of Group revenue • HR costs -1.6% yoy, like-for-like1 driven by fewer headcount (-496 FTE‟s) − Ongoing headcount reduction programs (-571 FTE) & natural attrition (-241 FTE) − Partly offset by increase (+316 FTE) due to acquisitions, full consolidation BICS & recruitment business-critical functions

• Q4‟10 HR costs impacted by 2% wage indexation (October 2010 – Belgacom SA) • 2011: January non-Belgacom SA +June2 Belgacom SA, additional 2% wage indexation • In 2011, Tutorship program will continue but some business critical hiring will be done •

Belgacom decreased its headcount considerably over the years

Telindus + 2,600 FTE

PTS - 6,300 FTE 25000

2006-2012: - 3,900 FTE BeST - 4,160 FTE

Tutorship

20000

About 40% of headcount has civil servant status, no new civil servant contracts since 1997

FMS

15000

End‟10 16,308 FTE

10000

Move to IP supporting lower headcount

5000

YE96

1 2

BICS consolidated at 57.6% Source: Federal planning Bureau

YE97

YE98

YE99

YE00

YE01

YE02

YE03

YE04

YE05

YE06

YE07

YE08

YE09

YE10

Slide 34


Regulation - 1 Mobile Termination Rates (MTR) •

Glidepath in place since June 2010 leading to full symmetry by 2013

• •

Any MTR decrease reflected in F2M tariffs of BGC

MTR-Glidepath in €ct Proximus

11.43 9.02

Mobistar

Base

Big drop in asymmetry as from August 2010

7.2 4.62

01-Aug-10*

01-Jan-11*

01-Jan-12

1.08

Before* 7.2 9.02 11.43

25% 59%

On 15 Feb 2011, Court took its decision in suspension procedure & rejected all the claims

Annulment procedure is still ongoing

01-Jan-13

MTR regulation impact 2010

• •

Cut 1 Aug 2010, lowering asymmetry with Base & Mob. MTR impacts revenue of all mobile players; EBITDA impact limited for BGC due to reduced asymmetry

Actual impact on 2010 financials: − Revenue: € -39m − EBITDA: € -3m

Final decision on MTR €ct Proximus Mobistar Base % change Proximus Mobistar Base Assymmetry Mobistar-Prox Base-Prox

3.94 2.46

Before*

Mobistar & Base filed separate appeal against decision:

01-Aug-10* 4.62 5.05 5.81

01-Jan-11* 3.94 4.29 4.90

01-Jan-12 2.46 2.62 2.92

01-Jan-13 1.08 1.08 1.08

-36% -44% -49%

-15% -15% -16%

-38% -39% -40%

-56% -59% -63%

9% 26%

9% 24%

7% 19%

0% 0%

*excl VAT, including inflation Rates 2012-2013 excl VAT, final rates will be corrected for inflation

MTR regulation impact 2011

• • •

Carry-over impact from cut 1 Aug 2010 1 Jan 2011 MTR‟s further reduced Estimated impact on 2011 financials: − Revenue: ~ € -80m − EBITDA: < € -15m

Slide 35


Regulation - 2 Mobile voice and data EU-roaming regulation Voice Roaming (€ct per minute) Retail Outgoing

Retail Incoming

Roaming regulation impact 2010

Wholesale Outgoing

95 44

49

46

43

30

28

Before regulation

43 26

24

22

End Aug'07

End Aug '08

19 July '09

39

35

22

18

11

15 July '10

2010 was impacted Carry-over impact from lower rates on 1 July 2009

• •

Roaming rates voice further decreased on 1 July 2010

Actual impact on 2010 financials: − Revenue: € -24m − EBITDA: € -22m In addition, revenue impacted by measures taken to prevent bill shocks: financial limit of €50/m (VAT excl.)

July'11

SMS Roaming (€ct per sms) Retail Wholesale

39

21

Data roaming rates regulated at wholesale level, prices went down on 1 July 2010

11

Roaming regulation impact 2011

4 Before regulation

1 July '09

Wholesale Data Roaming

(€ct per Mb)

100 80

50

1 July '09

1 July '10

1 July '11

Tariffs before regulation are indicative averages of European tariffs, mix of postpaid/prepaid and residential/business

• •

Carry-over impact from lower rates on 1 July 2010

Estimated impact on 2011 financials: − Revenue: ~€ -10m − EBITDA: ~€ -10m

Voice and data roaming rates will further decrease on 1 July 2011

Regulation expires on 30 June 2012. Rules to be Slide reviewed by 30 June 2011. Slide 36

36


Regulation - 3 National directive on Premium Rate Services • As from 1 April 2010, financial collecting model for Premium Rate Services • Following circulars issued end 2009 by Ministry of Finance concerning VAT on Premium Rate Services and Tax on chance games • Applicable for services where Belgacom collects on behalf of a third party content provider

Collecting model impact 2010

Collecting model for premium rate services

From April revenue no longer considered as full revenue of BGC & only margin booked as revenue

Actual impact on 2010 financials: − Revenue: € -56m − EBITDA: no impact

Collecting model impact 2011

• •

Carry-over impact in Q1 2011 Estimated impact on 2011 financials: − Revenue: ~ € -20m − EBITDA: no impact Slide 37


Regulation - 4 Other regulatory measures Impact 2011 from other regulatory measures

• •

Some other regulatory measures will impact the 2011 financials: o.a. the new LLU1 and bitstream prices

Estimated impact on 2011 financials: − Revenue: ~ € -5m − EBITDA: ~ € -5m

Zoom-in on new LLU & Bitstream prices New LLU and Bitstream prices

New LLU prices

BIPT decision of 2010 EUR Full unbundling Shared access ATM bitstream Ethernet bitstream VDSL2 bitstream

Before

2010

9.29 0.85 14.31 -

7.78 0.87 12.72 11.48 13.94

• •

In Aug‟102, the BIPT decided to: − Lower monthly price for full unbundling by ~20% − While keeping the price for shared access stable New price for LLU is at the low EU end BGC lodged annulment procedure against the decision

New Bitstream prices

• •

In Aug‟102,the BIPT also set new prices for ATM Bitstream, and took a final decision on Ethernet Bitstream & VDSL2 bitstream For VDSL2, a 15% mark-up is currently applied

1 LLU: 2

Local Loop Unbundling (BRUO) On 10 November 2010, the BIPT has communicated an erratum to its decision of Aug, setting with retroactive effect until 15 Aug the new monthly prices

Slide 38


Legal – Damage claim Base/Mobistar Update on status On-net case: damage claim Base/Mobistar Belgacom introduced motion in respect of expert panel following 2nd preliminary report

Damage claim filed in 2003 by KPN Group Belgium (Base) & later also by Mobistar, claiming that BGC: − applied termination charges that were too high − abused its dominant position by applying too low prices for on-net calls (Prox-to-Prox calls)

In May 2007, the court considered it was not in a position to make a decision on the alleged existence of a price squeeze & anti-competitive network effects. Two experts were appointed to examine: − whether such practices existed, − whether they produced anti-competitive effects and − what damages could have been caused to the claimants

The panel filed 2 preliminary reports (in Oct 2009 & Dec 2010) in which they considered: − Base & Mobistar underperformed as compared to the results and market shares they would have achieved in an efficient market (assumption: in a perfectly competitive market, market shares are symmetrical). − The 2nd report introduced new elements o.a. a constant profitability benchmark for the whole period based on the UK market (1999-2004) during which UK operators were in a different phase of development than the Belgian market − Alleged impact on Mobistar & Base could amount to € 1,840m.(2nd report)

BGC has submit its detailed observations and criticisms. In the 2nd report, the vast majority remained unanswered & Belgacom‟s own expert reports were largely disregarded

=> BGC introduced a motion with the court in respect of the expert panel, requesting their recusal/replacement. This motion is to be dealt with by the court in the near future Slide 39


Group - Convergence Execution of consistent convergence strategy paying-off Packs evolution since launch ('000) net adds

Multiplay overview residential customers

total

1.000

870

250

741

Single

double

Quadruple

900

800

200

> 45% of customers have ≥ 2 BGC products

700

560

600

150

302

100

400

231

106

153

92

51

26

27

44

Number of Quad-play customers growing steadily to 9%

300

88

70

50

33

< 55% single play

500

384

52

Growing proportion of mobile Packs

200

66

63 100

31

0

0

Q4'07

Q2'08

Q4'08

Q2'09

Q4'09

Q2'10

Q4'10

Example of triple-play Pack @ € 62.46/month1

Example of triple-play Pack @ € 72.46/month1

Fixed line with free “happy time” option – free calling to fixed lines after 5 pm & on weekends

Mobile subscription including 55 minutes Any Time Any Network

Internet Favorite – Download speed of 25Mbps, upload 3.5 Mbps, 100 GB volume

Internet Favorite – Download speed of 25Mbps, upload 3.5 Mbps, 100 GB volume

Belgacom TV Comfort, renting settop-box included

Belgacom TV favorite, renting settop-box included + 2 thematic bouquets

Customers save €18.5/month 1

Triple

New prices as from 1 January 2011; incl VAT

Customers save €27.5/month Slide 40


Belgacom TV Market overview Competitive landscape

31% DTV market share

Flanders Telenet-zone

Brussels

Belgacom - zone

Numéricable

Wallonia Voo-zone

• • • • •

~ 4.7 m households in Belgium Digital TV penetration Belgium of ~57%* Belgacom present in all regions Belgacom TV coverage ~90% Belgacom Digital TV market share of 31% − Share in total TV market: 19% − Belgacom 2nd player in DTV market Belgacom TV subscriber base of 975k (i.e. households + multiple streams) fairly evenly spread North/South

• Digital TV market penetration & market share

Belgian Total TV market - market shares

Belgacom:

Satelite 3%

Belgacom 19%

Cable 78%

* Source: Company figures & estimates, competitor press releases

Analoge 43%

31%

Digital 57%

Slide 41


Belgacom TV An international recognized success story Evolution TV base* since launch ('000 EOP) net adds

160

975

1 .1 0 0

Total

900

752 140

700

• Strong customer growth since launch in June „05 −

506

120

500 100

305 80 300

140 42

60

100

74

40

10

0

Q405

42

32 29 37

20

Q206

58 56

44 42 52

63

49

89 62 54 52 55

34

10

Q406

-1 0 0

-3 0 0

Q207

Q407

Q208

Q408

Q209

Q409

Q210

Q410

+30% TV customers yoy

− −

In 5 yrs time Belgacom gained 975k* TV subscribers, representing 839k households Customer gain supported by Packs incl.TV Unique market positioning with “Free TV” claim

• ~60% of CBU broadband customers have a TV subscription

Belgacom TV revenue evolution (in mio €)

182

86

43 2 2005

2006

2007

16.6

Q405

36% revenue increase yoy driven by the growing customer base TV now represents about 8% of CBU revenues

15 2008

2009

2010

• ARPU per household grew significantly since

Evolution TV ARPU since launch

11.9

• FY 2010 TV revenues amounted to €182m −

143

18.5

21.3

19.7

12.6

Q406

launch

− −

Q407

Q408

Q409

Growing customer base lowers impact of promotions Services (VoD,„bouquets‟, football...) adding to ARPU

Q410

* Corresponds to the number of Belgacom TV settop boxes

Slide 42


Belgacom TV From TV towards entertainment Rich offer: 90 channels, incl HD

Soccer

Bouquets

Advanced VOD >1300 movies functionalities

3D TV demo

= A complete & competitive offer

Basic pricing of €18.5/month Incl. settop box ( €6/month)

  

“All Foot”  €19.95/month “My Club” €9.95/month Per match €5-€10

Additional channels as from €5/month

 

Movies on demand €2-€6.5 HD movies from €4-€7

Pause TV,  March‟10 live transmission recording, Instant rewind football match  Two 3D demo channels

Building a next generation TV experience, supported by selective partnerships Anticipate the Future

Enjoy Diversity

Create Openness

Belgacom Entertainment Share Emotions

Bring the Human Touch

Onlive: interactive entertainment, cloud computing & online gaming

in3Depth Systems (Softkinetic): expertise in 3G gesture recognition

  

Jinni: personalized search-and-recommendation engine blinkx: video search engine MUBI: Belgacom expanded its TV film catalog with 300 MUBI films (films for lovers of independent, foreign and classic films) Slide 43


Mobile data - 1 Mobile data on Group level Mobile data ~30% of Mobile service revenue

• •

Advanced data ~35% of Mobile data revenue

-

Mobile data Group revenue evolution (in mio €)

SMS

Non-SMS

482

507

174

170

268

308

337

2008

2009

440 172

BGC Group generated € 507m revenues from mobile data; or +5.1% yoy Yoy variance has been impacted by regulatory measures:

Mobile data includes both SMS & non-SMS data:

-

CBU

Mobile Data ARPU *

2010

EBU

13,4 12,9 12,4 12,3 12,5 12,5 12,4 12,9 12,1 12,5 12,3 11,9 6,5

6,3

6,1

6,4

6,3

6,8

6,7

7,1

7,0

7,1

7,0

7,5

EU-regulation on data roaming Collecting model for Premium Rate Services

SMS revenue increased 9.4% yoy to € 337m driven by success of pricing plans including free SMS Non-SMS (i.e. advanced data) showed a decline of 2.4% yoy to € 170m driven by regulatory measures. Excl regulation, revenues increased ~7% driven by the success of Mobile internet solutions

Reported FY Mobile data ARPU:

-

For CBU, increased 6% yoy to € 7.1 For EBU amounted to € 12.2 or -5.7% yoy

Q108 Q208 Q308 Q408 Q109 Q209 Q309 Q409 Q110 Q210 Q310 Q410 * Mix of SMS and advanced data

Slide 44


Mobile data - 2 Zoom-in “Internet on Laptop” & “Internet on Smartphone” Belgacom Mobile Internet customer base* Belgacom

Mobistar

182,000 139,000

62%

114,000 49,000

38%

Q208

64,000

87,000

Q408

For CBU: Comfort @ €14.99/month (incl VAT) - 1GB included - Extra usage: €0.03/MB (if no BGC internet subscription: €19.99)

Mobile Internet on Laptop

Special pricing plans for iPad

Mobile Internet on Smartphone Internet On GSM

Try it!

* Total subscriptions for internet on laptop

+60% yoy Q209

Q409

Q210

Q410

For EBU (SME): Comfort @ €10.32/month (ex VAT) - 15h included - Extra usage: €2.06/hour

iPad Anytime@ €24.99/month

Pay &Surf: iPad10€

incl 1.5GB

4 days; 500 MB

For CBU:

For EBU (SME):

Option on postpaid voice: Comfort @ €9.99/month (incl VAT) - 250MB included - Extra usage: €0.03/MB Pay&Surf for prepaid voice @ €3 - 25MB included

Internet and voice bundle: Bizz Smart 35 @ €35/month (ex VAT) - 400 MB included - Extra usage: €0.0248/MB -150 voice minutes / free to fixed lines Slide 45


Mobile data - 3 Belgacom well positioned to capture mobile data growth

High-quality 3G-network & strategic option to offload data to sustain customer experience and keep investments under control

â&#x20AC;˘ 55% of private mobile data is consumed at home â&#x20AC;˘ Opportunity to redirect data from Mobile network to fixed network

Fix DSL Network

WiFi 3G

Femto Macro

Mobile Network

DATA VOICE Slide 46


Fixed Network - 1 Nation-wide, high-quality fixed network • • • •

ADSL : 99.85 % - world record Strategic decision end 2003 to invest in FttC* (Broadway project) Enabler for organic growth and innovation, answering customer needs Deploying high-quality & nation-wide VDSL coverage:

• •

End 2010 >76% FTTC* population coverage ; further extended to reach 85% service coverage by end 2013 VDSL : up to 30 Mbps

Quality DSL network, driving TV coverage

− −

Belgacom TV ~89% HDTV service coverage: 73%

So far ~€ 550m invested in Broadway

* Fiber to the Curb

Homes / businesses

Street Local exchange / cabinet & Central Office Remote optical 2) VBB 1) 17 MHz platform 3) DSM 3) DSM

Further maximise network efficiencies: Access network toolkit & compression techniques

Compression

“Boost the Copper strategy” Reconfirmed

4) Pair bonding = copper = fiber

1. 2. 3. 4. 5.

5) FTTH

Increase spectrum Reduce copper distance Neutralize interference between copper pairs Use of several pairs Use of fiber end-to-end in the network Slide 47


Fixed Network - 2 Move to all-IP program ISDN

CPE

Access Network

SDSL ADSL2 + Leased Lines

From

Ethern. & SDH

Fibre VDSL2 UMTS HSDPA

• •

Aggregation Point

Access Network

VoD TV

TV Broadcasting

Internet PSTN ATM/SDH Mobile

ROP

CPE

To

Central Office

ADSL

Video on Demand

IP Ethernet DWDM

Internet

Dedicated Dedicated infrastructure infrastructure per perservice service Little Little convergence convergence capabilities capabilities

Voice Data / LL Mobile

IMS

VoIP

+

Mobile

SDP

Future Services

Video on Demand TV Broadcasting Internet

Network simplification

Future Futureproof proof fixed/mobile fixed/mobile integration integration Shared Shared infrastructure infrastructure for forall allservices services

Objectives MaIP: • Replace legacy technologies which become end-of-life by IP based alternatives • Transform our IT stack to improve efficiency and reduce waste by automation, 360° view on customer, avoiding rework and automated repair analysis • Transform the customer interaction model by more customer self management

Continued roll-out of MaIP project, a business transformation project entailing a full reengineering of the network, IT-systems & processes € 101m invested since launch in 2008, of which € 50m in 2010 Realizations 2010: improved monitoring & diagnostic services, launch of new sales support tool for residential market & new “from quote to cash” application implemented for ICT Belgium Enabler for long term headcount efficiencies Future out phasing of ~10% of local exchanges Slide 48


Network - Mobile Nation-wide, high-quality mobile network Spectrum efficiency

50-100Mbps

HSPA +: A few 10Mbps HSDPA : A few Mbps UMTS : 128 to 384 kbps GPRS : 30 to 50 kbps EDGE : Voice/Circuit 150 à 200 kb/s

1995

2005

EDGE Evolution: 10-14 Mbps

• 2010

Leader in coverage − GSM sites covering 99.98% of Belgian population − 3G sites covering 97% of Belgian population Leader in speed − Drive tests show best data transfer speed of 3 operators − Best in class in upload speed

2003 – strategic decision to invest in 3G

Current Radio access network (RAN) being replaced by state-of-the-art single RAN hybrid product providing a simplified, high capacity, high performance and future proof network − Keep network superiority − Lower the cost of adding extra transport technology Leader − Act swifter to strategic changes in coverage − Go for Long Term Evolution (LTE) reusing part of the equipment & speed Slide 49


Spectrum Belgian situation & upcoming spectrum auctions 2G spectrum

3G spectrum

4G spectrum

Digital dividend

900 MHz & 1800 MHz

2100 MHz

2600 MHz

790 MHz – 862 MHz

• Belgian operators allowed

• Proximus, Mobistar & Base • To be assigned: auctions

to deploy UMTS in 900 MHz spectrum (more efficient in rural areas)

• Tacit extension: BGC has to pay €74m for 20102015; via annual payments. BGC filed annulment procedure.

800 MHz 900 MHz

expected mid-October 2011

• 3 licenses expire in 2021 • Available spectrum: − 2 x 70 MHz paired • BGC paid € 150m spectrum • BIPT intends to auction 4th − 1 x 45 MHz unpaired license in June 2011; all reserved for 4th entrant; unless spectrum remains available

spectrum

by switching from analogue to digital terrestrial TV broadcast.

• Part of digital dividend could be used for telecom services

• No clarity on the digital dividend yet

72 Proximus Mobistar Base 2 x 12 2 x 12 2 x 10.8

1800 MHz

Proximus 2 x 15

2100 MHz

Proximus 2 x 15

2600 MHz

each have 1 UMTS license

• Spectrum that is freed up

Mobistar 2 x 15 1x 5

Mobistar 2 x 15

Base 2 x 22 1x5

2x 5.8

Base 2 x 15

Will be available 2 x 70

2x 5,8

1x5

Free 2 x 11.4 Free 2 x 15

1x5

1 x 45


International Carrier Services BICS delivers best in class global solutions BICS ownership 20% 57.6%

22.4%

• • • •

• • • • •

Active in the international carrier market since 1997 January „05: spin off of Belgacom ICS as an independent affiliate of Belgacom Since Dec „09 JV held by Belgacom, Swisscom & MTN In top 4 of largest operators worldwide in terms of voice traffic volume* World leader in mobile data carrier services (SMS, MMS, GPRS Roaming, Signalling…)

650 customers, incl. > 250 mobile operators > 99 points of presence (PoPs) in 47 cities and 33 countries, 9 Metropolitan area networks Participations in 75 submarine cables Offices in Brussels, Bern, Monaco, New York, Dubai and Singapore Sender

Receiver

Belgacom Swisscom MTN Fixed operators Mobile operators xSP‟s

*company estimates

Fixed operators Mobile operators xSP‟s

VOICE: collecting & terminating international voice traffic MESSAGING: ensuring interoperability for SMS & MMs ROAMING: full set of services to enable roaming traffic CONNECTIVITY: transport of Signalling, roaming GPRS, IPX and the provisioning of tailored, high-quality bandwidth solutions MOBILE FINANCIAL SERVICES Slide 51


International Carrier Services Impact of MTN transaction on financials Until year-end 2009, BICS was jointly controlled & therefore proportionally consolidated • In Q4‟09 BGC booked a non-cash capital gain of € 74m; classified as non-recurring revenue = net result of MTN contribution at 57.6%, minus dilution BICS book value (going from 72% to 57.6%)

As from 2010, Belgacom acquired control & BICS became fully consolidated • In Q1‟10 BGC booked a non-cash capital gain of € 436m; classified as non-recurring revenue = re-measurement of BICS at fair value through P&L • Financial results BICS booked at 100%: increasing Belgacom Group financials • Group net income corrected via minority interest

July 2005: JV with Swisscom in exchange for 28% of ownership and joint control.

February 2006: Outsourcing agreement with MTN regarding MTN‟s international Voice & Data traffic

November 2006: Partnership between BICS and Omantel for delivering high quality traffic

May 2008: Next step in partnership of BICS with Omantel, investing jointly in the Europe – India Gateway

December 2009: MTN contributes its international carrier services to BICS

Slide 52


International Carrier Services BICS grew significantly over the last 5 years Revenue growth (in mio €)

Evolution EBITDA & EBITDA margin EBITDA

140

1,610

129

Margin

45,0% 120 40,0%

100

35,0%

78 80

713

746

736

812

892

2010 fullconsolidation & MTN ICS

53

60

40

20

30,0%

64

25,0%

20,0%

33

27

7.2%

7.9%

8.7%

15,0%

8.0% 10,0%

4.5%

3.8%

5,0%

0

2005

2006

2007

2008

2009

2010

0,0%

2005

2006

2007

2008

2009

2010

*Proportionally consolidated until end 2009 @ 72%

Volume growth (in mio) 26,090 19,858 16,232 12,209

13,841

9,753

2005

2006

2007

*Total BICS volumes, i.e. @ 100%

2008

2009

2010

50,0%

• Strong revenue growth driven by successful partnerships, boosting volumes • Proportion of BICS revenue in Belgacom Group revenue grew from 13% in 2005 to 24% end 2010, impacting the Belgacom Group margin • 2010: Growth of BICS at typical lower margin continued and is impacting the Group margin in two ways: - As a result of the full-consolidation as of 1 Jan „10 - A growing organic business Slide 53


Debt position Belgacom • Belgacom continues to have a sound financial position • Average interest on LT loans/debt for 2010: 4.77% • Most of the debt is maturing in 2011 & 2016 • In order to pre-finance the maturing bonds of November 2011, BGC issued on 31 January 2011: - 7 year senior unsubordinated bond of €500m - with a fixed coupon of 3.875% - maturing 7 Feb 2018 • In March 2011, BGC invited the holders of the outstanding 4.125 per cent bonds due November 2011 to tender their notes for purchase against cash: BGC will pay a cash purchase price of €51,050 for each €50,000 in nominal amount Non-current unsubordinated debentures as of 31 December 2010 are summarised as follows: Carrying Nominal Maturity Interest rate Effective amount amount date payable interest rate Floating rate borrowings JPY (a) Fixed rate borrowings EUR EUR EUR JPY (a) JPY (a) Total unsubordinated debentures

(mio €)

(mio €)

(b)

85

73

Dec-96

Dec-26

1.21%

1.21%

745 174 125 85 92

750 200 125 73 72

Nov-06

Nov-16 Nov-16 Dec-13 Nov-15 Dec-15

4.38% 4.38% 6.00% 6.18% 6.21%

4.50% 7.16% 6.11% 6.18% 6.21%

1,306

1,292

Nov-95 Dec-95

(a) converted into a loan in EUR via currency interest rate swap (b) for floating rate borrowings, interest rate is the one prevailing at the last repricing date before 31 December 2010

Slide 54


Shareholder structure Belgian state owns ~ 53.5% 338,025,135 shares, of which 321,482,641 Outstanding

• Limited liability company under public law -

Own shares 4.9%

Free Float 41.6%

-

Belgian State 53.5%

Belgian state main shareholder: 53.5% Legal obliged threshold: 50%+1 share Last elections June 2010, government formation ongoing Minister of Public Companies: Inge Vervotte 14 Boardmembers, 50% state-appointed

• Free float 41.6% -

Main shareholders located in US, UK, Benelux, France & Germany

• Treasury shares 4.9% Shares

% shares

% Voting

% Dividend

Belgian state

180,887,569

53.5%

56.3%

55.8%

Free float

140,595,072

41.6%

43.7%

43.3%

Own shares

16,542,494

4.9%

-

0.9%

-

Under Belgian law, companies prohibited from owning >20% of outstanding share capital Part of own shares held for personnel incentives: Options and DSPP

Slide 55


Macro economic environment Belgium : Budget deficit from 6% in ‟09 to 4.6% in‟10 2011 est. @~4.1%. Debt ~100% of GDP

Belgium & Euro area GDP growth (%)1 Belgium

Unemployment rate (%)2

Euro area

Belgium

2.0% 1.0%

1.7%

0.4% 1 2008

2 2009

3 2010

2.0%

2.0%

1.6%

1.8%

4 2011

Euro area

9.5%

Inflation (%)3 Belgium

Euro area

7,9%

7.0%

• Belgian economy following Germany • Growth likely to remain above EU average

Projected inflation driven by increasing energy prices

10.0%

9.6%

8.4%

8.4%

8.7%

7.5%

20125

-2.8%

-4.1%

10.1%

1 2008

2 2009

3 2010

5 2012

Bankruptcies in Belgium (%) Jan 2010 - Jan 2011 13.5% 13.8%

4.2%

8.7%

6.4%

3.3% 2.1%

3,3%

1.9%

Jan

Feb

Mar

2 2009

1.7%

1.5% 3 2010

4 2011

5.2%

5.3%

Apr

May

-0.5%

2.2% 0.3% 1 2008

4 2011

5

2012

-7.2% -12.8%

Source: European Economic forecasts (Autumn 2010 & interim forecast 2011) & Federal Planning Bureau 1 GDP – percentage change on preceding year 2 Number of unemployed as a percentage of total labour force 3 Index of consumer prices – percentage change on preceding year

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

-0.1% -4.9% -4.3% -11.6%

Slide 56


Customer Centricity Change Customer Experience

Customer is King: act on 3 layers Improve operations

• Quality of execution • New expert teams • Evening installations and repair • Predictive treatments

+

Be accessible

+

• Drastically reduce waiting times • Call centres open until 10pm for support • Personalized follow-up • Confirm appointments • New support site (EVA)

Become Belgian operator with best

Simplify

• Simplify activation costs structure • 1st reminder for free • Simplify product portfolio

service


Cautionary statement regarding forward-looking statements “This communication might include some forward-looking statements, without limitation, regarding Belgacom‟s financial or operational results, certain strategic plans or objectives, macro-economic trends, regulation, future market conditions and other risk factors. These forward-looking statements rely on a number of assumptions concerning future events and are subject to uncertainties and other factors, many of which are outside Belgacom‟s control. Therefore the actual future results may differ materially from those expressed in or implied by the statements. Readers are cautioned not to put undue reliance on forward-looking statements, which speak only of the date of this communication. Belgacom disclaims any intention or obligation to update and revise any forwardlooking statements, whether as a result of new information, future events or otherwise.“

Slide 58


For further information:

Belgacom Investor Relations e-mail: investor.relations@belgacom.be Tel: +32 2 202 82 41 http://www.belgacom.com

Slide 59

Belgacom Investors roadshow presentation full-year results 2010  

Belgacom Investors roadshow presentation