Legal aspects of digital governance
Figure 8: eID federation use (N=700)
However, the majority of the respondents expect future positive effects of the use of private sector’s payments and eIDs for other services, including e-government services (e.g. using bank credentials for non-banking services such as tax declarations or online shopping). They support the eID federation in case they can foresee future positive effects and user scenarios that would make their online transactions easier and more transparent. Nevertheless, they are not willing to provide more information about themselves to a 3rd party then necessary. These conclusions are in line with the recommendations of experts in the 2011 survey. 4.6
Secure Electronic Document Exchange
In this section, we investigated the types of documents that are exchanged securely, communication solutions used, and problems encountered. Only financial managers and professionals responsible for invoicing and payments who electronically exchange sensitive documents as part of their professional activities were questioned in this section of the survey. The electronic exchange of sensitive documents between business partners is rather common practice among the survey respondents. Sensitive documents most frequently exchanged with business partners via the Internet are invoices (77%), followed by contracts and purchase orders (both 66%) and B2B payment notices (49%). Regular email is the most used communication tool to exchange sensitive electronic documents. Figure 9: Technical solutions used for sensitive documents exchange (N=116)
There are still many problems and security issues in the field of electronic documents exchange. 49% of respondents have encountered some problems. The most common trouble was | 96