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I N D U S T R Y I N S I G H T F R O M B R I TA I N ' S L E A D I N G P U R C H A S I N G C O M P A N Y, B E A C O N .

ISSUE 3 AUTUMN/ WINTER 2016

The menu evolution: LOOKING TO THE PA ST TO IN FLUENCE MODERN MENU TRENDS Feature: A Y E A R O F U N C E R TA I N T Y AND OPPORTUNITY Feature: H O W T O TA P I N T O T H E CRAFT BEER TREND


Welcome INTRODUCTION

A note from Beacon. Paul Connelly, Managing Director.

I

am delighted to launch the latest edition of Beckon at the Independent Hotel Show in London. The show is fast becoming one of the must-visit industr y events of the year and we always have lively and thought provoking conversations whenever we attend.

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No doubt a big topic of conversation this year will surround the enormous amount of political change we have witnessed in the United Kingdom as a result of the vote to leave the European Union. A new Prime Minister, a new Cabinet and wholesale changes across the British political landscape have meant we enter the winter awaiting answers on many topics. Uncertainty is definitely a word I hear a lot when talking to people about the moment we find ourselves in and we discuss this in more detail on pages 16 and 17. It's times like these that experience can really make a difference. Despite this uncertainty our industr y has continued to do business. The consolidation of supply and suppliers in our markets, for example the recent purchase of Matthew Algie by Tchibo and the pending merger of SAB Miller and AB Inbev demonstrates that despite market fluctuations, there are still deals to be done. As always your Beacon team will keep you close to the news and how it might impact and benefit you too. We are proud to be the leading voice of the purchasing industr y in Great

Britain, not just staying close to the news, but working with our partners to identify and comment on the news stories that matter most. In the last few months we have led the way with stories about the impact of the National Living Wage on the British strawberr y market, the global salmon shortage impacting the catering industr y and the rising cost of British bacon, partly due to Brexit, but also due to a surge in Chinese demand. Those stories alone have generated considerable coverage for our customers and suppliers and have been featured on Sky News, BBC Radio 2, The Daily Telegraph, The Guardian and The Daily Mail to mention just a few. We pride ourselves on breaking the news that matters first and would encourage all our partners to continue working closely with their Beacon contacts and our communications team to share their stories. O ur profile in the industr y has meant it has been a brilliantly busy period for us in terms of ser vices we have been providing to our partners. We are proud to have grown the portfolio of Michels & Taylor properties, supplied by Beacon, to 16 and be extending our popular design ser vices to new and significant projects. As we reach the final quarter of the year, Beacon will continue its relentless focus on helping all of you stay more profitable and better informed to make the decisions that matter to your business, regardless of the market uncertainty.

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Supplier Directory ~ pg. 26-31 Editorial Contacts: Andrew Denton Director of Communications Andrew.Denton@beaconpurchasing.co.uk

Sophie Proffitt Events and PR Manager Sophie.Proffitt@beaconpurchasing.co.uk

For future edition enquiries please email marketing@beaconpurchasing.co.uk or call 01904 695588. @Beacon_YPP Beacon - Your purchasing partner


Welcome CONTENTS

Cover to cover What's inside?

H O W T O TA P I N T O THE CRAFT BEER TREND

A YEAR OF U N C E R TA I N T Y A N D OPPORTUNITY

Page 4-6

Page 16-17 DESIGN CASE S T U DY:

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18

An introduction to Beacon’s Customer Relations Manager.

CUSTOMER INSIGHT

STEAL THE STYLE

A wider look at Beacon’s customers and what they have to say about us.

An inside look at the Best Western Roker Hotel and how you can steal the style.

19

CYBER SECURITY R O U N D TA B L E

THE MENU EVOLUTION We speak to Michelin star chef, Mark Sergeant, to highlight some of the menu trends to look out for in 2017.

13

10-12

20-21

THE SCIENCE OF SLEEP

THE BEST WESTERN CAREERS INDEX

Liz Snowball, Senior Buyer of Consumables at Beacon, takes a look at current trends in the bed market and how you can guarantee your guests a great experience.

What does it mean for the hospitality industry?

22-24

SUPPLIER DIRECTORY

#TRENDING Putting a spotlight on current innovations from our suppliers.

We bring industry experts together to discuss what we can learn from high profile data breaches.

14-15

25-31

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An A-Z of our suppliers as well as exclusive offers and discounts for Beckon readers.

I N D U S T R Y I N S I G H T F R O M B R I T A I N ' S L E A D I N G P U R C H A S I N G C O M P A N Y, B E A C O N .

8-9

Take inspiration from the latest Beacon Design Services project.

Exclusive

A MINUTE ON THE CLOCK WITH J A N E M U R R AY


Feature DRINKS

UPDATED Feature

Image credit: Carlsberg

H O W T O TA P INTO THE CRAFT BEER TREND

The craft movement has caused a major change in the drinks industry in recent years.

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It was reported that during August 2016 over 100 million pints of craft beer* from some of the UK’s smallest brewers were sold in large mainstream pub companies. Carslberg’s 2016 Crafted Handbook tells us that one in four British adults claimed to be craft beer drinkers. Kelley Walker, Category Manager for Drinks at Beacon, shares advice on how to tap into this trend.

Craft beer is showing growth in what has otherwise been a declining drinks market, with total beer sales at -0.3% at the end of summer 2016. The growth in the craft sector is set to continue according to Beacon’s supply base, as it is no longer a niche market. Big brands and brewers now have comprehensive craft beer offerings, making it easier than ever for businesses to access, stock and serve great quality craft beer.

59% of long alcoholic drinks served with food when purchased at a pub. Craft beer and food pairings have become commonplace in the on-trade, just as you would pair your wine with your meal traditionally. Working from your menu and matching beers to certain dishes can be a good place to start with implementing a craft beer range. It is also worth remembering that craft is incredibly versatile. BrewDog for example, the high profile poster boys of a new generation of craft beer, is served in cans and bottles, providing options for those with limited tap space to still be able to provide a craft option.

Food is also becoming a major influencer in the craft beer market, with Heineken UK reporting that 35% of on-trade occasions now include it. Furthermore, 63% of openings in 2015/16 were food-led with

*SIBA

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G I RL P OW ERK N OW YO U R CUSTOMER The craft beer demographic is vast and beer is no longer a male dominated market. In fact, insight from Heineken UK shows that female only occasions are worth an estimated £108m in retail sales value to beer and cider, which is a £23m increase since 2012. So beer isn't just for the boys.

C A R L S B E R G’ S B E E R A N D FO O D PA I R I N G TO P T I P S

HEINEK EN'S ADVICE FOR MARK E T ING YOUR RANGE

There are some general rules to follow when pairing craft beer with food. Carlsberg is one of Beacon’s expert beer suppliers and has provided its top craft beer and food pairings: C R A F T L A G E R - Mexican, Thai, BBQ, smoked or cured meats, seafood and sushi

Before introducing a craft range it’s important to ensure you can still maintain a choice of mainstream brands at different price points on the bar. If you don’t have enough taps to do this, consider a range of packaged craft beers in the fridge.

P I L S N E R – Chickens, salads and salmon P WB

W H E AT B E E R – Seafood or light and creamy desserts like panna cotta

2. K NOW YOUR CUSTOMER

A L E – Blonde ales for chicken and salads; red ales for A seafood; golden ales for spicy food and brown ales for hearty roasts PA

Carefully consider whether the demand is there for a craft offering and if so, how strong is it? Knowing this will enable you to judge whether you need to introduce one line, a full range of craft beers or none at all. Introducing the biggest styles in craft that aren’t too polarising, such as blondes or IPAs, is a good starting point.

P A L E A L E – Meat pies, burgers and cheddar cheese

I P A – Strong spicy foods like curries or sweet desserts like treacle tart I PA

3. ST YLES OVER BR ANDS

P O R T E R – Roast dinners, sausages and smoked meats P

There is little brand loyalty in the craft beer market, with drinkers opting for styles rather than brands of beer. Taste and quality is now more important than price, with insight from Heineken UK showing that 94% of drinkers say they would like to try new drinks. Look at which styles you currently offer and which are most popular and then use this to inform your craft offering.

MARKET IN BRIEF ( C G A D ATA , J U LY 2 0 1 6 ) • • • •

• •

4. M A K E T H E MOST OF D R AUG H T

Craft beer now makes up 7% of the market One in three craft beers sold is a pale ale or IPA Licensees can charge more for kegged modern craft than any other competing beer categories Although London is still the epicentre of craft beer in Great Britain, there are significant opportunities for growth elsewhere in the UK The average craft beer licensee stocks 4.19 different modern craft beer brands 30% of on-trade outlets now stock craft beer

Craft beer on tap will most likely be your slowest pouring but most profitable line. If you have a craft beer on the bar, make sure you give it good visibility with its own fount, as well as highlighting it around the bar on menus and point of sale material. Ensure your team have knowledge about these products and can confidently talk to customers about their selling points. 5. KEEP IT SIMPLE If you’re stocking packaged craft beer in the fridge then keep it simple to improve ease of browsing. Try stocking different styles and displaying them in blocks in the fridge to demonstrate your expertise and make it easier for the customer to choose.

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I N D U S T R Y I N S I G H T F R O M B R I T A I N ' S L E A D I N G P U R C H A S I N G C O M P A N Y, B E A C O N .

1 . H O W M A N Y TA P S D O Y O U H A V E ?

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CL

A craft beer offering has the potential to become a key profit line for your business. That said, it’s important that the products are showcased properly in order to drive maximum sales at the bar. There are a wealth of things to consider when implementing a craft beer range:


Feature DRINKS BE ACON’S TOP PICK S

MODERN VS. TRADITIONAL CRAFT Modern craft continues to gain share of the total beer market,

ANCHOR BREWING Anchor Porter ABV 5.6%

7% as of August 2016. Modern craft includes the trend towards

cans, with brewers like BrewDog and DryGate leading the way. Traditional craft, although twice the size of modern craft, is lagging behind in the marketplace. Licensees considering traditional craft should be educated on the care and attention taken to produce

Image credit: Carlsberg

quality cask ale and play on its heritage.

The dark malts and hops deliver bitterness, beautifully balanced by the sweetness of rich chocolate, toffee and coffee notes. Dark in the glass, surprisingly light on the palate. INNIS AND GUNN ORIGINAL ABV 6.6%

CASK VS. KEG Cask beer is widely considered as real beer and often appeals to

the more traditional beer drinker. Cask beers are fermented twice, once at the brewery and once in the cellar of the pub. As they have no added gas, cask beers aren’t fizzy or over-creamy.

Image credit: Carlsberg

Keg beers on the other hand only undergo the primary fermentation

Incredibly smooth taste that delivers notes of biscuity malt and vanilla – hints of toffee and oak – swirling within a creamy, mellow character.

and have gas added to them in order to give them a fizz or smooth

L A G U N I TA S I P A 6.2%

F I LT E R E D V S . B O T T L E C O N D I T I O N E D

A well-rounded, highly drinkable IPA. A bit of caramel malt barley provides the richness that mellows out the twang of the hops.

texture.

Filtered beers are generally a more customer friendly option for

Image credit: Heineken UK

bar managers. A filtered beer has been through the filtration

process at the brewery, which takes the yeast out of the beer before it is bottled.

C ALEDONIAN COAST TO COAST 4.6% An American style pale ale combining six hops from the Yakima Valley with Caledonian’s East Coast Maritime malt. A well-balanced, characterful beer with bold flavours complemented by a smooth and well-rounded bitter finish.

Bottle conditioned beers keep the live yeast in the bottle during

the second fermentation process, creating a natural fizz in the bottle and enhancing the flavour. Whilst bottle conditioned beers

are widely considered as authentic craft beer by the experts, the live yeast in the bottle can make them less customer-friendly.

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Image credit: Heineken UK

If you’re looking to roll out a craft beer offering behind your bar, call 01904 695 588 or email support@beaconpurchasing.co.uk. Alternatively speak to your Beacon Account Manager.

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Feature INTERVIEW

A minute on the clock:

W I T H J A N E M U R R AY

I look after the Customer Service and Central Billing departments of Beacon – managing the interactions between our customers and varied portfolio of suppliers. We pride ourselves on ensuring our customers have the best experience of working with our supply partners throughout their journey with Beacon.

W H AT D I D Y O U D O BEFORE JOINING BE ACON AND HOW HAS T H IS I N FLU ENCED YOU R ROLE NOW?

D U RI NG YOU R T I M E WITH BE ACON, HOW H A S T H E CO M PA N Y ' S GROW TH AND CHANGES IN THE MARKE TPL ACE A FFEC T ED YOU R APPROACH TO CUSTOMER SERVICE?

THE BE ACON CUSTOMER SUPPORT TEAM IS THE FIRST PORT OF C ALL FOR CUSTOMER E N Q U I R I E S . W H AT D O YOU T H I N K A RE T H E MAIN ISSUES AFFEC TING BE ACON CUSTOMERS?

Throughout my years with Beacon, the company’s growth has presented us with opportunities to explore new avenues for product supply. The marketplace is always evolving, which means we are constantly refining our approach to offer customers market-leading solutions to help them maximise their profitability.

I see my team as an extension of our customers’ businesses, so we have to have a solution to anything that affects them and their industry. Some of the more complex issues that are presented to us are changes in legislation, particularly with contracted suppliers such as water and gas. I worked with Beacon customers during the time when the energy market became deregulated and supported many businesses to not only navigate the changes, but also capitalise on the opportunities they presented. As we head into 2017 I anticipate we will see a very similar situation for our customers as we prepare for water deregulation to come into effect.

C A N YOU T EL L US MORE ABOUT THE CENTRAL I have been working at Beacon for 19 years, B I L L I N G S E R V I C E A N D and my role has evolved dramatically in that W H AT B E N E F I T S I T time. Before working at Beacon I worked O F F E R S F O R B E A C O N in Germany, where I helped the families C U S T O M E R S ? of service men and women integrate into forces life, as well as supporting them with their return to England. I thrived on the feeling of being able to help other people throughout what could often be a stressful and emotional time. Upon my return to England, I sought out a role where I could actively help others and this was what Beacon offered. For business owners, the purchasing and financial aspects of running a business can be stressful, so my role demands a high level of empathy and understanding, which is something I took great pride in my previous role.

I like to think that Central Billing is akin to an invoice emergency service! What I mean by that is, we allow owners to continue running brilliant businesses by streamlining the process of co-ordinating multiple payments to multiple suppliers every month. We pull them all together into one easy to understand statement, minus the stress. We know from talking to our Central Billing customers that they find this service invaluable in their relationship with Beacon. As well as this, we work alongside suppliers credit control teams to handle any customer disputes on invoices. We know from experience that one call to our Central Billing team can save customers valuable time and money. Using the service smartly could also give customers up to 50 days credit, which is unusual in today’s credit averse supply market.

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"We allow owners to continue running brilliant businesses by streamlining the process of co-ordinating multiple payments to multiple suppliers every month."

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W H AT I S T H E B E S T W AY TO D ESCRI B E YOU R C U R R E N T R O L E AT BE ACON?

I N D U S T R Y I N S I G H T F R O M B R I T A I N ' S L E A D I N G P U R C H A S I N G C O M P A N Y, B E A C O N .

C U S T O M E R R E L AT I O N S M A N AG E R AT B E AC O N


Feature CUSTOMER INSIGHT Feature

CUSTOMER INSIGHT Beacon works with a huge range of customers across Great Britain, from independent hotels, golf clubs and restaurants to small groups of operators and large scale group customers. Beacon prides itself on offering a personalised experience that suits the needs of each and every customer to improve their profitability. Here are just a few customers that we are proud to have worked with recently.

B EST W EST ERN MON K BA R HOT EL, YORK We were proud to work alongside the team at Best Western Monkbar in York during a full refurbishment, in particular the rebranding of its restaurant with an aim to appeal to a wider audience, including residential and non-residential guests. “The most important thing is finding something that fits the high end quality you need in a restaurant, as well as the affordability and durability that you need to help manage costs. When selecting the crockery for our new range we worked closely with Beacon and Lockhart Catering Supplies to ensure that our tableware complemented our décor and the whole thing worked together to offer a high quality experience for our diners.”

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- Graham Usher, Best Western Monkbar Hotel, York

T HE ALBERT LOUNGE BAR, SHRE WSBURY The Albert Lounge Bar is a well regarded local restaurant and bar with rooms in Shrewsbury, featuring modern décor, a secret bar, private dining area and specialised rum bar. The ALB as it is known, has worked alongside Beacon for over five years to help drive cost savings across multiple categories. “As a family-run cocktail bar and restaurant competitive prices on spirits is of prime concern to us for the day-to-day running of our business. Beacon’s ability to give us the choice of several major suppliers, all contracted to give their best prices without minimum orders and no product tie, is a great benefit. Access to major national and regional food suppliers is a great benefit for us too. We have always controlled our own property development and maintenance, so discounts from Screwfix, City Electrical Factors and perhaps most of all Dulux save us money each and every month. I cannot speak highly enough of the service offered for our annual fee, covered every year by the benefits we get from Beacon.” - Peter Hitchin, The Albert Lounge Bar, Shrewsbury

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THE AROR A HOTEL, MANCHESTER The Arora Hotel joined Beacon in early 2016, after visiting the Beacon Exhibition. Currently The Arora works with Beacon suppliers for its gas, electric and linen categories. Most recently, Beacon’s commercial team and suppliers were able to demonstrate a 15% saving for the hotel's coffee category.

“We really value the good service and close working relationship that we have with our Beacon Account Manager. Beacon ensures that the right boxes are ticked to get the best service, product and price for all of our purchases, without compromising on quality, which could impact on guest experience. Our Account Manager arranges all meetings and follow up sessions, carries out price analysis via Beacon’s dedicated commercial team based on current versus new suppliers and manages any problems on our behalf so that we can concentrate on the day-to-day running of our business. Another plus is that Beacon's Central Billing service has made running our business far easier, giving us time to spend on the parts of the hotel that really need our focus – something that we have not previously been able to do.”

This property is a beautiful hotel, set within the rolling hills of West Dorset. Formerly a manor house, The Grange has undergone a transformation to a luxury country house hotel with 18 bedrooms and a restaurant. Beacon has enjoyed working with the family-run hotel to make savings across a number of categories.

TEN HILL PL ACE, EDINBURGH BW PREMIER COLLEC TION “We have operated for five years with Beacon and came away with a good impression from day one. Our relationship with our Account Manager is outstanding; their service is second to none and always has been. Procurement time is reduced via Beacon's Central Billing team, with them taking care of all back of house analysis and managing our monthly invoicing and disputes.

“The Beacon TradePoint deal has been a great added benefit – we use the card often. Beacon's Central Billing service takes away the hassle of managing supplier invoices and payments with a single direct debit. We have recently used the Beacon Get-A-Quote service which was a brilliant time saver – we would definitely use this again.

- Scott Mitchell, Ten Hill Place, Edinburgh

- Jenny Fletcher, Best Western The Grange at Oborne, Dorset

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B E S T W E S T E R N T H E G R A N G E AT OBORNE, DORSET

I N D U S T R Y I N S I G H T F R O M B R I T A I N ' S L E A D I N G P U R C H A S I N G C O M P A N Y, B E A C O N .

- Jane O’Mahony, The Arora Hotel, Manchester


Feature FOOD Feature

The menu evolution: LOOKING TO THE PA ST TO IN FLU ENCE MODERN MENU TRENDS

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We talk to Mark Sargeant, Michelin star chef, who is working alongside industry-leading food wholesale supplier Brakes, to get his views on how the foodservice menu has evolved over time.

really been the main focus of the food and drink industry along with using more unique ingredients, particularly foraged items. This has been going on for a while with food menus, but the drinks industry has really followed For me personally, I think menus have become much suit and currently there is almost as much preparation in simpler. We've kind of gone through a phase of making the ingredients for a cocktail as there would be for a higheverything more complicated and popped out the other end food item. side with a much more trimmed down approach, which I W H I C H D I S H E S W O U L D Y O U S AY A R E for one am really happy about. AT R I S K O F B E C O M I N G E X T I N C T F R O M W H AT H A V E B E E N T H E M A I N FOOD MENUS IN THE NE X T FIVE YEARS? INFLUENCERS IN THE E VOLUTION OF I personally think the molecular side of things will not last FOOD AND DRINK MENUS? much longer. Yes, there will always be a market for it, but I Over the last few years provenance and seasonality have think it always comes back to the classics done well with a W H AT W O U L D Y O U S AY H A S B E E N T H E BIGGEST MENU E VOLUTION IN THE L AST FIVE YEARS?

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W H AT W O U L D B E Y O U R P E R F E C T M E N U FOR DINNER, AND HAS THIS CHANGED MUCH OVER THE YEARS?

ARE THERE ANY CLASSIC DISHES F R O M T H E P A S T T H AT H A V E S E E N A RESURGENCE IN RECENT YEARS?

My perfect menu would be a heritage tomato salad with plenty of anchovies, then a great roast chicken with roast potatoes, cauliflower cheese and minted peas, classic lemon tart then a big chunk of Kentish blue cheese. I've always been a fan of great ingredients cooked well and this menu sums that up. This has changed as I've got older for sure. In the past it would have been all foie gras and truffles but now I like more honest and delicious food. Older and thankfully much wiser!

In my mind, the classics have never gone away. I remember putting Beef Wellington on the menu at Claridges in 2001, which at the time hadn't been done for a while, especially in a modern Michelin star restaurant. Now you can usually find it in most top end eateries. It was the same with Omelette Arnold Bennett and Peach Melba, but I'm confident and happy to say these true classics will always be around.

JAMES WINTER IS A LEADING FOOD AUTHOR AND FORMER P R O D U C E R O F B B C ’ S S AT U R D AY KITCHEN:

H O W C A N C H E F S TA K E I N S P I R AT I O N F R O M T H E PA S T W I T H O U T P R OV I D I N G A D AT E D M E N U ?

“Food has the ability to transport you back to a time of youth and optimism. Indeed, international influence and the availability of ingredients has seen menus evolve over the years, however there will always be room on the menu for classic items such as soufflé, scotch egg and the legendary prawn cocktail, which has seen a resurgence in recent years but with a more refined edge. Operators can really capitalise on the popularity of these classic dishes to leave a lasting impression on diners.”

The past is always there to remind us of greatness and mistakes in equal measures. The equipment and techniques we have now are far more advanced than they used to be that it's easy to perfect and improve on old recipes. I think the perfect balance is to use an old idea but bring it up to date with what is currently happening. I am very proud to list old school classics on my menu and I would never see them as dated at all.

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modern interpretation. I can't think of any particular dish that will become extinct. I can think of a few I would hope do, but I would rather not say in an interview!

I N D U S T R Y I N S I G H T F R O M B R I T A I N ' S L E A D I N G P U R C H A S I N G C O M P A N Y, B E A C O N .

"We've gone through a phase of making everything more complicated and popped out the other side"


Feature FOOD

"According to Unilever’s Consumer Omnibus Survey 59% of UK adults like to try new flavours and dishes, 65% will try a dish that they wouldn’t normally try at home and 53% are more adventurous with their food than they would be at home."

Emma Warrington, Senior Food Buyer at Beacon looks at current and emerging food trends in partnership with key category suppliers. Ever-growing international influences on consumer tastes mean that diners are growing increasingly more adventurous. Here are just a few of the key trends to look out for in the year ahead:

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SPICE AND SMOKE The McCain 2016 Menu and Food Trends Report lists two emerging trends as chipotle and harissa. Consider adding these to the menu as additional extras, such as a chipotle dip or harissa glaze, to enable you to upsell and cater to a modern palette. SOUTH AMERICAN INFLUENCE Leading food wholesale supplier Brakes has identified the South American influence as a key emerging

trend. Mark Irish, Head of Food Development at Brakes, said: “Street food is driving demand for South American foods which lend themselves easily to this form of dining. Thanks to restaurants such as Lima Floral and Wahaca, South American cuisine is being refined even further to focus on food from specific countries such as Peru, Mexico, Argentina and Brazil." T WISTS ON CLASSIC DESSERTS Unilever’s Consumer Omnibus Survey shows that 65% of consumers like to eat dishes out that they either can’t or won’t make at home. This would explain why classic desserts like the soufflé have stood the test of time on menus. Look to these types of dishes to remain as a constant on your dessert menu, while considering the

introduction of modern influences to bring them into the modern day, such as chai tea flavoured crème brûlée, or dulce de leche tiramisu. I N T E L L I G E N T H E A LT H McCain reports that intelligent health and plant-based cooking are hot trends that are expected to gain traction throughout 2017. This doesn’t necessarily just mean low calorie meals, but involves communicating the nutritional value in each menu item, for example how much protein it contains. Consider starting with a base dish and giving diners the opportunity to trade up to various options with different nutritional values, such as protein boosting burgers with egg and avocado, or skinny slice pizza using low fat cheeses.

Looking to refresh your menu but not sure where to start? Contact the Beacon team for advice on current industry trends and advice on 01904 695 588 or email support@beaconpurchasing.co.uk

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Confidence crisis for careers in hospitality promotions are given for results, not just based on academic achievements. Progression and the sheer variety of roles available in hospitality is what I think should make this industry so attractive to young people. Yes, you can work in the kitchen, but you can also work in HR, marketing, sales, finance, revenue management or front of house. The roles are many and varied and maybe we need to do a better job of communicating our variety.

Viewpoint: Rob Payne, CEO of Beacon and Best Western Great Britain

The hospitality industry is the fourth largest employer in the UK, directly employing almost 4.5 million people. Our industry has always relied and benefitted from a diverse workforce, and with 24% of the workforce being migrant workers1 there would clearly be a risk created by any change that Brexit might bring to the freedom of movement of people. At any one time, Best Western GB hotels have in excess of 500 vacancies across the 260+

properties. In particular, we know that hotels are struggling to recruit key roles in their businesses, including chefs, receptionists and housekeepers. Recently, we undertook a survey of 1,000 UK parents to understand what perceptions and barriers exist to encouraging their children to go into the hospitality industry. The results showed that 42% of parents would actively discourage their child from following a career in hospitality.

People 1st - Migrant workers in the hospitality and tourism sector and the potential impact of labour restrictions, September 2016.

1

I find this surprising. We have enjoyed incredible broadcast exposure for our industry over the last 20 years, with probably more media profiling than any other industry with programmes such as Great British Menu and Masterchef and yet, despite this, we are struggling to fill positions and persuade parents and young people that hospitality is a first choice career for young people. I, for one, love our industry and wish I had joined it sooner.

52%

of parents would discourage their children entering hospitality because of long hours

6%

Fathers were 6% less likely to encourage their child from entering the hospitality industry than mothers

of parents would discourage their children entering hospitality because of low pay

60%

47%

of mothers said that poor career progression was a factor in discouraging their child to have a career in the hospitality industry

Ten least preferred careers according to UK parents

The Best Western Career Index (BWCI) showed the two main reasons for parents discouraging their children joining the industry were perceptions of low pay (the introduction of NLW has now created pay parity across all industries) and long hours. Long hours are part of many industries but the hospitality industry is one where effort is rewarded and

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1

Sales professionals

6

Cleaners

2

Farmers

7

Journalists

3

Hospitality professionals

8

Public services professionals

4

Drivers & chauffeurs

9

Professional athletes

5

Hairdressers & beauty professionals

10

Hospitality management including General Manager, Directors etc.

I N D U S T R Y I N S I G H T F R O M B R I T A I N ' S L E A D I N G P U R C H A S I N G C O M P A N Y, B E A C O N .

While we are in favour of a fair wage for everyone, the hospitality industry has been one of the hardest hit by the introduction of the National Living Wage (NLW). A typical hotel’s wage percentage can be as much as 35%, and with no roadmap for the implementation of each annual increase under the NLW agenda, there are already question marks over the commercial viability of hotels in Great Britain, especially in the independent market.

It is a topic that Beacon and Best Western GB will continue to champion, and I look forward to working with you to find solutions to promoting a positive future for hospitality.

Collectively we have to change perceptions of the industry in the eyes of young people. This needs to be done from inside the industry and also through the media. We

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have recently been involved in a number of industry campaigns and discussions about the future of the hospitality industry. As CEO of Best Western GB I represent the largest collection of independent hotels in Great Britain, who are the heartbeat of the communities in which they serve.

need to open our doors to young people through initiatives at a national level such as Springboard or the BHA’s Big Conversation campaigns, or localised schemes businesses take part in within their own communities. I want to see hospitality move up the rankings in the BWCI next year and will be working hard with our members and the industry to make hospitality the first choice career it deserves to be.


What's #T R E N D I N G ?

G N I D N E #T R Your guide to the latest product launches and trends 1

Visit www.beaconpurchasing.co.uk

Interior innovations from Panaz Two innovations that marketleading supplier Panaz has brought to the marketplace this year are Allusid and Deluxe.

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n each edition of Beckon, the #Trending feature brings you details of the latest product and ser vice innovations from the market-leading suppliers in our por tfolio. All the products in this edition have been launched to the market in the last three months. #Trending is just one of the ways we’re helping businesses stay on top of latest trends in all categories of supply.

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DESIGNED BY CHEFS, FOR CHEFS: JACOB'S LADDER colours and profiles to assist in creating new and exciting design possibilities.

Alusid Silicastone, a creative fusion of waste glass and rejected ceramics smelted to create the most beautiful and uniquely adaptable alternative to natural stone products for use as feature walls, tables and reception areas. This innovative and patented process offers designers a range of surfaces,

Deluxe is a new collection from Panaz. Blending exquisite design with tactile elements the Deluxe fabric and vinyl wall collection is perfect for your interior design projects in 2016-17.

Survival of the hottest Introducing STAYCRISP™ by McCain, launched in October 2016. Thin fries that win on taste and are brilliant at staying hot and crisp, cutting down on wastage. Extra-long, thin-cut gluten-free fries, with the option of skin-on or off. A sure winner for all customers, not just gluten free.

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Brakes has introduced a fast solution to a slowcooked favourite with its Jacob’s Ladder Beef Rib which capitalises on the trends for South American and slow-cooked foods. Created by Michelin star chef Mark Sargeant as part of a new range, the rib can also be customised with your chef’s choice of sauce for an individual flavour.


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Beer talks, people mumble

The whole eight yards

A new brand to the market from Heineken UK is Lagunitas. This IPA is number one in the US and it has the foundations to become a major player in the UK craft market. Lagunitas IPA delivers a well-rounded drinkable beer, from a truly credible American craft brand.

New to the Bidvest Foodservice portfolio is a range of over 30 flavours of award-winning ice creams by West Country producer Yarde Farm. With innovative flavours rippled twice for extra flavour, why not use them in the latest craze of freakshakes for sweet toothed customers?

BRIDGING THE T ECHNOLOG IC AL G AP

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Launched in October 2016 are Toshiba’s new e-BRIDGE Next Multifunction Products, which offer a wide range of advanced functionality to help your organisation create, share and manage information with ease. Ultra fast scanning, cloud printing, touch screens and secured data are just some of the very latest technological advancements in this innovative range of products.

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In the spotlight Did you know that PAR16 lamps can no longer be brought to market in the EU? If not, don’t worry, Electric Centre has you covered with a great new product - Ledvance. Enabling a very simple replacement the new LED spots look deceptively like their predecessors thanks to the glass body and use of an optical lens in front of the burner.

To purchase any of these products and find out about other industry trends, call us on 01904 695 588 or email support@beaconpurchasing.co.uk

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Exclusive

Exclusively from Oranka Fruit Juice Solutions and launched in September 2016, Juice Cube offers a front of house option for dispensing premium ready to drink, not from concentrate and freshly pressed juices and smoothies. Supplied with interchangeable carved wooden signage it creates a unique look, ideally suited to conferencing venues.

I N D U S T R Y I N S I G H T F R O M B R I T A I N ' S L E A D I N G P U R C H A S I N G C O M P A N Y, B E A C O N .

A new era for breakfast hydration: Juice Cube


Feature BUSINESS Feature

A YEAR OF U N C E R TA I N T Y A N D OPPORTUNITY

Uncertainty is the one certainty in our industry. Stock markets and companies like stability, but peaks and troughs come with the territory, the skill is in negotiating those as successfully as possible. So one of the surprises for me in 2016 has been the reaction to the turbulence we have seen this year and the nervousness it has caused. As someone who has been in the industry for over 20 years it is times like these that I enjoy, because this is where experience can really make a difference.

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Richard Judge, Head of Commercial Operations at Beacon, considers turbulent times and the value of keeping cool heads

Much of the year has been dominated by the debate surrounding the United Kingdom’s vote on EU membership. As a company we surveyed a selection of our customer and supplier contacts prior to the vote and the majority of responses we received were non-committal. Consensus had been reached. A wait and see mentality had set in, United Kingdom Ltd.

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had collectively pulled the purse strings closed for a time, choosing not to invest and not to spend. The predicted economic armageddon might not have materialised in the days and weeks after the vote – it still might of course – but the fall in the value of sterling and the sharp drop in the FTSE100 could have been predicted. The fact that on the eve of the vote the City of London seemed to be pricing in a win for the Remain camp meant there would always likely be a reaction when Leave was declared in the early hours of 23rd June. Again, the panicked reaction to the sell off is what surprised me the most. Even the most peaceful of times can have undercurrents of turbulence. Whether it is political decisions, Government legislation or relatively simple food pricing issues, the bottom line is that there will always be unknown quantities and variables in our marketplace,


but planning ahead for them is what makes the difference. Over the past year, Beacon has led the way on advising its customers and suppliers on a range of challenges, making national and sometimes international news appearances on topics like the National Living Wage and Brexit, British strawberries, global salmon and British bacon prices. Our contacts, knowledge and expertise have kept us – and you – at the forefront of these stories. We will continue to work on your behalf to share our insight, both here and at our regional meetings, to keep you running more profitable businesses, knowing you have a purchasing partner working relentlessly on your behalf to help you navigate the inevitable turbulence - with a cool head.

would be to analyse your labour force regularly. Beacon offers a range of consultancy services that can help to do this and find ways within your business to improve profitability.

Going up in price:

Ones to watch in 2017

Salmon - by up to 16% Bacon - by up to 19%

Drink-driving laws

Prawns - Increased pressure on EU supply

In all likelihood, the lower drink-drive limits that came into force in Scotland almost two years ago will be adopted in England and Wales. We know from speaking to our suppliers and customers that the lower limit caused significant behaviour changes both sides of the bar, mainly because the licensees had not prepared in advance for the change. My advice to businesses in England and Wales is not to be caught short and to start planning for the change now. A quality nonalcoholic range is a must for bar managers anyway, but enhanced coffee and food offerings can also make a difference to stabilising the bottom line.

Potato products – linked to poor weather affecting crops

Things to look out for:

NLW one year on

Water deregulation (April 2017)

Drink driving legislation in England

If you are concerned about any changes in the market place that may affect your business, contact the Beacon team on 01904 695 588 or email support@beaconpurchasing.co.uk for a consultation and analysis of your businesses expenditure.

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Exclusive

Looking ahead to 2017, one of the major changes that will take place is water deregulation. This will see the water market opening up, presenting major opportunities for savings on utility costs. We saw this happen when the energy ONES TO WATCH IN 2017 markets were deregulated in National Living Wage and the mid-1980s and as such, businesses can learn a valuable Brexit lesson from the past. Our The hospitality sector has been advice would be that it will disproportionately impacted by take the market 12-18 months the introduction of the National to become more competitive, Living Wage (NLW), but the but then all it takes is for one impact of Brexit might have provider to drop its prices for more significant and serious the entire marketplace to see a consequences for the industry. fall in utility prices. Again, this With a quarter of all hospitality is where Beacon’s consultative staff currently working in the services can help as we work UK coming from outside of it closely with our utility suppliers and 45% of those coming from and can relay any price changes Europe, hospitality businesses quickly. might face additional costs for employing overseas workers. My advice for NLW and Brexit

I N D U S T R Y I N S I G H T F R O M B R I T A I N ' S L E A D I N G P U R C H A S I N G C O M P A N Y, B E A C O N .

Changes in the utility market


Feature DESIGN Case Study

Refurbishment at the Best Western Brook Hotel budgets were strict and we focused on finding premium-look items, for a lower cost, such as Panaz Enigma, a premium-feel faux leather fabric with a pattern that appears to be stitched. As the build progressed, the plans needed to change to ensure the design was making the most of the space available and was practical for the hotel and its guests. For example, the feature seating areas were adjusted to align with the position of televisions so the hotel could make the most of the summer of sport and drive footfall at the bar.

The Brief The Brook Hotel was looking for an inexpensive way to refurbish 13 of its bedrooms, giving Beacon Design Services a budget of approximately £3,000 per room. The task was to take the Room in a Box design they had chosen and alter it so it was completely bespoke to them, ensuring it worked with existing elements of the room – as they had recently replaced the beds and curtains, these had to stay to save on costs. The client also required a full refurbishment of the bar and restaurant area, which was struggling to maintain a high level of footfall.

Room in a Box from Beacon offers six designs, in a variety of colour schemes and patterns, giving hoteliers 18 different options to choose from.

The Project

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We split the bedroom refurbishment into two phases of six and seven rooms so we could avoid any major drop in occupancy levels for the client. By using one of Beacon’s existing design schemes but with slight changes to make it bespoke to them (for example removing the upholstered headboards and changing the style of the wardrobes) the hotel knew it would fit Best Western’s standards for aesthetics and could confidently go ahead with the design whilst still retaining its individuality. We worked extremely closely with the client and the contractors in order to make sure the design not only kept to budget, but also physically worked within the bedrooms to create an attractive space for guests.

Key Learnings Ensure there is a clear line of communication and a high level of trust between all parties, to ensure any changes or adjustments cause minimal disruption. Inevitably, things will change throughout the course of any project. However, planning as thoroughly as possible from the beginning can help to avoid major disruption mid-project.

For the bar and restaurant area Beacon Design Services needed to refresh the interiors and alter the design to make better use of the existing space. We started by drawing up two sets of plans to show the client how the space could look, which was followed by site visits with the contractor to take measurements and work out exactly how the plans would physically translate into the space. As is often the case,

Always consider lower cost alternatives that can add a level of perceived value. Liaise with your design team and suppliers closely to consider a range of options.

Suppliers

With thanks to... Bedrooms: Hammer Carpets, Tektura Wall Coverings, Skopos Fabrics, Robena Contract Furnishings, CFG, E2 Contract Lighting , Portobello Art Bar & Restaurant: Bourne Furniture, Panaz Fabrics, OW Hospitality, Dulux Trade, Portobello Art, Chelsom Lighting, Tektura Wall Coverings, E2 Contract Lighting

If you're considering a refurbishment or design project this year, get in touch with our Design Services team on 01904 695 588.

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Exclusive DESIGN Exclusive

Steal the style BEST WESTERN ROKER HOTEL Working with our portfolio of suppliers, Beacon Design Services brings you an inside look at the Best Western Roker Hotel and how you can steal their restaurant style.

Dining Chairs UK ÂŁ399

Light bulbs no longer have to be plain. These wall mounted pipe lights from E2 Contract Lighting are stunning and look great on a feature wall. E2 Contract Lighting Priced per project

These wooden pallet style boards by Lockhart Catering Supplies are a great alternative to plates and add an element of theatre at the table. Lockhart Catering Equipment ÂŁ6.59

Prices vary depending on quantity ordered, so call Beacon Design Services team today to discuss your options or email design@beaconpurchasing.co.uk

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I N D U S T R Y I N S I G H T F R O M B R I T A I N ' S L E A D I N G P U R C H A S I N G C O M P A N Y, B E A C O N .

With a rustic top and industrial style metallic legs, these tables from Dining Chairs UK make a big statement in any restaurant. Plus, the crank handle allows you to adjust your table height.

Exclusive

E2 Eurolighting Priced per project

The use of metals is hugely popular at the moment, in everything from tableware to interior design. These copper light shades from E2 Eurolighting make a great feature that will really grab the attention of your diners.


Feature BUSINESS Feature

C Y B E R S E C U R I T Y R O U N D TA B L E: W H AT C A N B E L E A R N T F R O M H I G H P R O F I L E D ATA B R E A C H E S AND HOW CAN BUSINESSES AVO I D FA L L I N G V I C T I M T O A C Y B E R AT TA C K ?

High-profile data breaches have hit the headlines all too often over the past year, with notable cases including Hilton Worldwide, Wetherspoons and Sage Group. Data breaches can be fatal for businesses. Teri Humphries, Category Manager - Utilities and Services at Beacon, has brought together industry leading suppliers and operators to discuss the risks businesses face every day and what can be done to prevent them falling victim to a cyber attack.

"They don’t care who they target as long as they can get through, they don’t discriminate. It is a faceless crime."

Visit www.beaconpurchasing.co.uk

PA R T I C I PA N T S.

PAUL STEAD (PS)

Nick Mooney (NM)

JIM STEVENSON (JS)

MICHAEL CRAVEN (MC)

Partner, Stonegate IT

Corporate New Business Manager, Barclaycard

ACII, Chartered Insurance Broker and Regional Sales Director, Jelf

Infrastructure and Support Manager, Interchange and Consort Hotels

WHAT IS A DATA BREACH AND WHAT ARE SOME OF THE WAYS THAT IT CAN HAPPEN? PS: A data breach is an incident in which sensitive, protected or confidential data has potentially been viewed, stolen or used by an individual unauthorised to do so. The most common concept of a data breach is an attacker hacking into a corporate network to steal sensitive data.

WE’VE SEEN VARIOUS HIGH-PROFILE NAMES FALL VIC TIM TO CYBER AT TACKS, WHAT EFFEC T DO THESE T YPES OF AT TACK HAVE ON THE INDUSTRY? DOES IT CREATE A CAUSE FOR CONCERN AMONG SMALLER BUSINESSES? PS: The simple answer is yes! If it can happen to the ‘big boys’ it can and will happen to businesses of any shape or size including smaller businesses. Cyber attackers send out millions of

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attacks daily, just looking for weak spots, and they don’t care who they target as long as they can get through, they don’t discriminate. It is a faceless crime. JS: Lots of smaller businesses think they are immune as they are not important or interesting enough, which is a worrying misconception. They can be easy targets or used as access points to bigger organisations if they are part of a supply chain.


WHAT PREVENTATIVE MEASURES CAN BUSINESSES TAKE TO DECREASE THEIR RISK OF A CYBER AT TACK AND PROTEC T THEIR DATA? MC: The landscape is constantly evolving with new threats and angles being exploited on a daily basis, so as a business you need to keep moving also. Recently we have implemented upgraded endpoint protection, a new firewall and also a number of network changes to continue to harden our network. We also have plans in place to implement Digital Rights Management, Data Loss Prevention solutions and also some further network segmentation changes to make the company an increasingly harder nut to crack. PS: Companies need to review their network as a whole. Firstly from an infrastructure point of view, how good is their firewall, their anti-virus software, their email anti-spam and their web filtering amongst other things? Secondly, how aware of threats are staff and what training has been given? We find most companies have not reviewed either of these two areas, but staff training and education is key in defending against cyber-crime. WHAT ARE THE BIGGEST CHALLENGES FACING BUSINESSES WHEN IT COMES TO CYBER SECURIT Y? MC: Keeping end users aware of what they need to be looking out for can be tricky. As there is always a new exploit around the corner, knowing the signs to look for can be useful. The number of possible touch points into our network is the biggest risk. In days gone by when you were only exposing some web and email traffic to the outside world on trusted devices it was slightly easier to keep track of. Today with cloud data and users having multiple devices constantly connected to corporate data, ensuring all these angles are as secure as possible is the hardest task.

HOW IMPORTANT IS INTERNAL COMMUNICATION IN PREVENTION OF A CYBER AT TACK? MC: Comms is very important. ICT may be the brain thinking at the centre of how to stop these threats, but end users are our key senses. They will be the first ones to see strange activity, receive a corrupted link in an email or potentially lose a company device. You can have all the monitoring in the world, but if your end users are not aware of what to look out for, then the damage may be done before ICT can react. JS: It’s the most important defensive measure. People are the strongest defence and weakest link of cyber security and supply chains. NM: Communication is vital in training your staff in your security policy. Get your strong password policy in place, thoroughly train your staff in your security policy and their role within it and make sure they put it into practice. Everyone in your business has the ‘key to the safe’ in the digital world. Having a clear, wellknown security policy helps keep you safer. CYBER-SECURIT Y CAN BE AN INTIMIDATING TOPIC TO DISCUSS. WHAT IS YOUR ADVICE FOR BUSINESSES LOOKING TO TACKLE THE ISSUE? PS: Speak to your IT partner for an informal chat; it’s a real life issue, so businesses need to take it seriously. We would also recommend always getting a second opinion; many suppliers, such as our organisation Stonegate IT, will provide a free initial discussion and recommendation document for your business. JS: Start with understanding the threat and risk from a business perspective - don't leave it to the IT Director, who may have an indepth understanding of internal systems but not necessarily of the external environment of

Is cyber security a concern for your business? Contact the team on 01904 695 588 or email support@beaconpurchasing.co.uk for more information.

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where threats are coming from, nor the business perspective that provides the crucial contextual understanding. WORST-CASE SCENARIO: A DATA BREACH HAS TAKEN PL ACE. WHAT AC TION CAN BUSINESSES TAKE TO LIMIT THE DAMAGE? MC: If the data accessed is quite severe, such as customer records or credit card data, then I would recommend reaching out to a company that employs qualified security assessors (QSA) immediately. They have every element of what you need to do covered from the right message to put out via comms and how to identify and secure the breach, through to hardening for the future. JS: Resilience starts with planning to, and being able to, recover. If this fails then responding to a cyber incident is like first aid, it is crucial to prevent further damage before starting to rebuild. Once a situation is quarantined and stabilised then generally an organisation will have to start rebuilding from a last known and trusted state. FINALLY, WHAT ADVICE CAN YOU OFFER TO BUSINESSES TRYING TO RECOVER POST-BREACH? MC: Descope is my best suggestion, and what I mean by that is reduce the amount of information that could be accessed by a hacker. The less data that a hacker could get hold of from you the better. There are companies out there that specialise in storing consumer data and meeting the relevant PCI DSS and Data Protection standards. It may cost more in the short term, but not having to worry about a potential breach could save much more in the long run.

Cyber security jargon buster Endpoint protection – The method of protecting the network when it is accessed by remote devices, such as mobile phones or laptops. Infrastructure – The entire collection of software, hardware, networks, data centres, facilities and related equipment used to manage or support IT services. End user – The person who actually uses the equipment i.e. the customer. Descope – The process of reducing the scope of information that could be made available to a hacker. PCI DSS and Data Protection Standards – The Payment Card Industry Data Security Standard. A worldwide standard that was set up to help businesses process card payments securely.

I N D U S T R Y I N S I G H T F R O M B R I T A I N ' S L E A D I N G P U R C H A S I N G C O M P A N Y, B E A C O N .

JS: Department for Business Innovation and Skills Cyber Report 2015 suggests the average cost is between £75k and £311k for small businesses and between £1.46m and £3.14m for large organisations, but it can potentially bring a business down, depending on the sensitivity of the data.

NM: With so much data hosted online now it’s getting easier for cybercriminals to profit from all sorts of personal information. Millions of customers can be affected by major breaches, and have to be warned to remain vigilant after such sustained cyber attacks, where data – ranging from names and dates of birth to credit card details and bank information – is stolen, to the embarrassment of the breached organisation.

Exclusive

REALISTICALLY, HOW DAMAGING CAN A DATA BREACH OR CYBER AT TACK BE FOR A BUSINESS?


Feature CONSUMABLES Feature

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THE SCIENCE OF SLEEP: GUARANTEE YOUR GUESTS A G R E AT E X P E R I E N C E

With recent research from BDRC Continental showing that one of the top priorities for hotel guests is sleep, Liz Snowball, Senior Buyer of Consumables at Beacon, takes a look at current trends and how hoteliers can ensure guest comfort is a top priority.

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premium or upgraded room rates. Mattisons Contract Beds has also reported an increase in demand for king and queen size beds, however perhaps more surprisingly, it is also reporting a shift towards increased flexibility. This can include sofa beds to offer additional seating in the room should the guest require, or adding zip and link fittings to mattresses, providing the opportunity to downsize. Not only does this provide flexibility for the guest, but the hotelier benefits from being able to offer more room types for customers.

CURRENT MARKET TRENDS Largely, guests have come to expect a high level of comfort at an affordable price when it comes to hotels and accommodation providers. With the comfort conscious consumer in mind, our expert supplier Mitre Linen tells us that many hoteliers are experimenting with luxury fabrics and materials on the bed, combined with mid-market ranges in other areas of the room interior. This allows hoteliers to add an element of luxury to the overall design in the most cost-efficient way possible.

MITRE LINEN’S ADVICE ON FABRICS AND DRESSING THE BED

One of Beacon’s mattress suppliers, Respa International, says what is in the mattress is the most important thing, “Pocket sprung is where the market is now and hotels are looking at toppers as well to give an additional level of comfort,” said Clive Marks, Sales Director at Respa International. Marks continued, “We are talking more about what is in the bed, rather than its size. Most hotels will describe a bed as double or king size on their website, whereas describing it as a pocket sprung mattress with sumptuous layers of filling to ensure you get the most supportive and comfortable night’s sleep, can help to give you the edge over your competitors.”

When a guest walks into a hotel room, the first thing they will see is the bed and first impressions make a huge impact. Hoteliers need to make their beds look inviting through using different furnishings. Cushions and bed runners not only make hotel beds look more inviting, but they can also play an integral role in re-enforcing the style of the individual hotel. White bed linen will make your beds look clean, fresh and welcoming and act as a blank canvas for incorporating colour and print through soft furnishings. There is most definitely a market for high-end linen, such as Egyptian cotton, and the higher the thread count the more appealing the linen will feel. A classic 100% cotton always proves to be popular among guests as it feels the most luxurious.

The demands of guests have also shaped the sleep experience in hotels, for example, one of our suppliers, Vision Support Services, has reported a huge demand in the hotel market for king size beds, replacing the traditional double, as hoteliers continue to find ways to offer more for guests, and charge

1. Anti-allergy products – these are rapidly growing in popularity in the market and with recent innovations they can now be just as luxurious as natural fillings

Image credit: Vision Support Services

3. Quality over cost – insight from supplier Respa tells us that the hotel market is less driven by price than it is comfort now, as they are seeing consumers who are increasingly more willing to pay a higher price for a better quality bed 4. Personalisation – instead of chocolates on pillows many hoteliers are now providing personalised touches such as lavender pillow spray or essential oils to leave a lasting impression 5. The power of pillows – pillow menus are fast becoming a must-have for hotels wishing to stand out from the crowd. Consider offering a pillow menu in the room and giving your guests the opportunity to upgrade and personalise their sleep experience

THE PERFECT MATTRESS · Open coil spring (bonnel) mattresses used to be the standard across hotels, however Pocket Sprung mattresses have become the norm over the past few years. They work to support the body and ensure comfort, whichever way someone may turn.

· The mattress used and number of springs should be consistent throughout the hotel although many hotels choose to upgrade the mattresses across suites and bridal bedrooms – a better experience for the more expensive rooms.

· The number of springs and the materials of the fillings in a mattress affect its comfort. A typical entry level 5ft wide pocket sprung mattress will have around 1000 individual springs, each sewn into its own pocket of fabric. Fillings inside mattresses vary from cotton, polyester and wool to cashmere and silk in the higher end units.

· Beacon’s bed suppliers recommend replacing mattresses every 5-8 years, dependent on occupancy levels. This is to ensure they are clean and fresh and providing the ultimate sleep experience.

Looking to perfect your guests’ night’s sleep? Speak to a member of the Beacon team on 01904 695 588 or email support@beaconpurchasing.co.uk for expert advice from our range of bed, mattress and linen suppliers.

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Exclusive

Beacon’s top trends for sleep

I N D U S T R Y I N S I G H T F R O M B R I T A I N ' S L E A D I N G P U R C H A S I N G C O M P A N Y, B E A C O N .

2. Bespoke linens – something that was traditionally only done by larger chains with branding on their linen, we are now seeing more of this among smaller and boutique hotels to give a personalised point of difference


Sales TEAM

Your Beacon SALES TEAM At Beacon, we are committed to putting our customers first and keeping them at the heart of everything we do. Our dedicated national sales team is on hand to deal with enquiries, support with your business requirements and put you in touch with our industry leading suppliers. If you want to know more about any of the topics featured in this edition of Beckon, or you want further information on any of the suppliers listed in the directory, then get in touch with our sales team. Your guide to the Beacon Sales Team

NATIONAL OFFICE-BASED TEAM

SCOTLAND & NORTH Susan Young Regional Sales Director

Emma Smith Tactical Sales Manager

T: 07967 173 905 E: susan.young@beaconpurchasing.co.uk

T: 01904 695555 E: emma.smith@beaconpurchasing.co.uk

Wilson Bryson National Account Manager

Carly Chadwick Customer Account Manager

T: 07867 467 068 E: wilson.bryson@beaconpurchasing.co.uk

T: 01904 695556 E: carly.chadwick@beaconpurchasing.co.uk

Gavin Newlands National Account Manager

Joan Rees Customer Account Manager

T: 07967 173 909 E: gavin.newlands@beaconpurchasing.co.uk

T: 01904 695595 E: joan.rees@beaconpurchasing.co.uk

Jessica MacDougall National Account Manager

Vicky Bruce Customer Account Manager

T: 07967 173 998 E: jessica.macdougall@beaconpurchasing.co.uk

T: 01904 695431 E: vicky.bruce@beaconpurchasing.co.uk

Matthew Leather Sales Support Executive

T: 01904 695504 E: matthew.leather@beaconpurchasing.co.uk

LONDON AND SOUTH

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Huma Khan National Account Manager

T: 07967 173 966 E: huma.khan@beaconpurchasing.co.uk

MIDLANDS

Steve Lunn National Account Manager

Gail Bellamy Regional Sales Director

T: 07967 173 945 E: steve.lunn@beaconpurchasing.co.uk

Leanne Gold National Account Manager

T: 07824 095 668 E: leanne.gold@beaconpurchasing.co.uk

Sam Guiher-Greig Best Western National Accounts Manager T: 07967 173 972 E: samantha.guihergreig@beaconpurchasing.co.uk

BEST WESTERN Sam Guiher-Greig Best Western National Account Manager T: 07967 173 972 E: samantha.guihergreig@ beaconpurchasing.co.uk

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T: 07557 435 641 E: gail.bellamy@beaconpurchasing.co.uk

Chris Eidukas National Account Manager

T: 07867 467 331 E: chris.eidukas@beaconpurchasing.co.uk

Donna Stead National Account Manager

T: 07967 173 916 E: donna.stead@beaconpurchasing.co.uk


Supplier DIREC TORY

Ground Control GTG Training Guestline Halls Direct Hammer Carpets Hatch Mansfield - Taittinger Champagne Heineken UK House of Townend ICB Group Initial UK Integrated Cleaning Management Interserve Jacobs Douwe Egberts Pro GB Jelf Insurance Partnership Johnson's Apparelmaster t/a Afonwen Kaba (UK) Kellogg's Kimberly-Clark Kohler Mira Krystal Roks Lockhart Catering Equipment Lotus Bakeries M J Birtwistle & Co M&J Seafood Magners GB Managed Waste Solutions Mark Murphy & Partner Matrix Fitness Matthew Algie Matthew Clark Wholesale Mattison Contract Beds McCain Foods Michels and Taylor Mico Lighting Midland Foods Catering Butchers Mitre Linen Molson Coors Brewers Mondelez Mr.Tubbys Müller Milk Nestle UK Newmarket (an Amadeus company) Office Depot UK Olleco Omega Signs Ooberstock Oracle Oranka Juice Solutions Pacific Direct Panaz Peeks the Event Makers PHS Group

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pladis POD Point Portobello Art Premier Foods Pulse Business Energy Pyrotec Fire Protection R&J Yorkshire's Finest R. Twinings & Company RateGain RBS Reeves Butchers Rentokil Pest Control Rentokil Specialist Hygiene Respa Robena Contract Furnishings Rule of Crumb Ryedale Group SCA Hygiene Products Screwfix Direct Sheringhams Fine Foods Shoes for Crews Simon Jersey Skopos Fabrics Stalbridge Linen Services Stonegate Technologies Swan Mill Paper Company Taylor & Pickles Tchibo Tektura PLC Tetley (TATA Global Beverages) The Energy Desk The Safer Food Group Three Sixty Toshiba TEC Total Produce UK TradePoint Unilever Food Solutions UYR Vision Support Services WeddingDates Whitaker Services William Morton t/a Inverarity Morton Windsor Foodservice Wolseley UK Woodward Foodservice

Exclusive

AB InBev Accolade Wines Airwave Alexandra Alliance Disposables Aryzta Food Solutions Aslotel Avinity Bacardi Brown Forman Badgemaster Barclaycard Berendsen PLC Beverages Direct Bidvest Catering Equipment Bidvest Foodservice BOC Sureserve Bourne Furniture Bourne Textile Services Brakes Catering Supplies Brakes Group Brodie Melrose Drysdale & Co Bunzl Catering Supplies Bunzl Guest Amenities Burgess Furniture Calor Gas Campbell Bros Carlsberg UK CBE Software (Visual Matrix PMS) CFG Furniture Chelsom City Electrical Factors Classic Fresh Foods Coca-Cola Enterprises Country Fresh Foods Countrywide Healthcare Supplies Crosswater Daisy Group PLC Dining Chairs UK Direct Seafoods Diversey (Sealed Air Corporation) Dulux Decorator Centre (ICI Paints) E2 Lighting Ecolab Electric Center Ellis Furniture Fairfax Meadow Europe Fentimans Fishers Services Fleurets Fogarty Gilchrist & Soames Graham's The Family Dairy

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Supplier Directory A-Z


Supplier DIREC TORY

Supplier DIRECTORY Beacon carefully selects suppliers for their expertise and experience across the sectors in which our customers operate. We are proud to be working alongside some of the best businesses in the marketplace, to give our customers peace of mind that the Beacon supplier portfolio will not only provide you with excellent service and competitive commercial terms, but also give you more time to run your business, knowing that our team of Category Buyers is continuously monitoring supplier performance. Our supplier portfolio is constantly growing and developing. For the very latest list of Beacon suppliers please visit www.beaconpurchasing.co.uk – alternatively Beacon customers can log into My Beacon to see detailed information, including commercial terms, promotions and how to open an account with individual suppliers. Below is an overview of all of our current suppliers and what they can do to help your business.

Brakes Catering Supplies

Ordering from Dulux couldn't be better for Beacon customers. Not only do Dulux have a dedicated Beacon contract price list but they offer a Beacon Price Guarantee on selected core lines.

Ground Control Ground Control are a multi-award winning provider of grounds maintenance, landscape construction and design and pest control services to a national customer base.

Screwfix Direct Screwfix is the UK's largest supplier of trade tools, plumbing, electrical, bathrooms and kitchens. With over 11,000 products stocked in each store and available for next day delivery. 5% discount for all Beacon customers.

TradePoint TradePoint is the fastest growing trade business in the UK and the home of Trade Building Supplies. One of the UK's largest maintenance suppliers, offering Beacon customers up to 43% savings on standard prices.

Visit www.beaconpurchasing.co.uk

Wolseley UK One of the largest distributors of building products in the world, providing construction products and materials through a nationwide branch network of over 500 locations. Plumb Center and Parts Center brands are part of Wolseley UK.

The country's leading distributor of catering equipment, Lockhart Catering Equipment supplies the largest range of light and heavy equipment available to the UK caterer. Exclusive discounts available to Beacon customers and free delivery on all orders over £75.

Crosswater

CLEANING Diversey (Sealed Air Corporation) Diversey, part of Sealed Air, continuously innovate to deliver superior cleaning solutions to meet the needs of customers. With a comprehensive range of best-in-class hygiene offerings and excellent support services, they provide an integrated hygiene solution.

Ecolab Ecolab are world leaders in cleaning and hygiene products, providing cleaning and sanitation solutions for food safety, infection prevention and public health. Discounts of up to 20% available for Beacon customers as standard.

Integrated Cleaning Management Integrated Cleaning Management is the UK's leading specialist provider of cleaning and related services. Established in 1996, ICM's employees work on more than 5,000 client sites, providing effective and efficient services for more than 32 million sq ft of floor space every day.

Offering innovative, environmentally responsible solutions that help customers reduce consumption leading to reduced waste. Kimberly-Clark Professional offer some of the world's leading brands in hand hygiene and tissue markets.

Rentokil Specialist Hygiene Bidvest Catering Equipment One of the UK's leading catering equipment suppliers, providing quality catering equipment to businesses in hospitality, healthcare and leisure sectors.

Leaders in bathroom design, Crosswater Holdings excel with a vast, exciting and innovative product range which has led them to become one of the most pioneering companies in the UK with three distinctive and prevailing brands: Crosswater, Simpsons and Bauhaus.

Hammer Carpets

Kimberly-Clark

C AT E R I N G EQUIPMENT

Chelsom Successfully designing and creating quality decorative lighting since 1947, Chelsom works with hospitality and leisure businesses across the UK to offer solutions to their commercial lighting needs.

Rentokil Specialist Hygiene provide specialist deep cleaning and disinfection services for challenging environments.

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Hammer Carpets manufacture custom designed Axminster, Colortec, and Graphic tufted carpet from their factory in Denmark.

Kohler Mira Mira Showers provide expert advice to Beacon customers in design and specification of showers and washroom control in addition to price support available through Wolseley/Plumb Center distributors.

Panaz A specialist in their field, Panaz combine impeccable quality and uncompromising performance. Their fabric portfolio is highly individual, comprehensive and diverse, catering for a variety of applications within the hospitality and healthcare sectors.

Portobello Art Portobello Art Ltd has long been recognised as a leading supplier of decorative wall art and mirrors to the hotel and leisure industry worldwide. Offering Beacon customers a wide variety of products at prices to suit their budgets.

Robena Contract Furnishings Robena have been manufacturing curtains and soft furnishings for the contract market for over 30 years. Beacon customers enjoy preferential rates with this quality supplier.

Skopos Fabrics Skopos Fabrics Ltd has offered contract furnishing fabrics and weaves for nearly 40 years. Their specialist healthcare and hospitality designers have an unrivalled understanding of specific requirements to provide industry-leading solutions.

Tektura PLC Having worked with interior designers for over 45 years, Tektura wallcoverings are used in most major hotels, leisure and commercial interiors throughout the UK and overseas. Proudly part of the Beacon Design Services portfolio of preferred suppliers.

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Dulux Decorator Centre (ICI Paints)

DESIGN

Lockhart Catering Equipment

Exclusive

BUILDING MAINTENANCE

Brakes Catering Supplies provide Beacon customers with the most competitive terms and service for the supply of catering equipment throughout the UK.


Supplier DIREC TORY

DRINKS

Heineken UK

WM Morton Ltd T/A Inverarity Morton

Heineken is the world’s international brewer, with operations in 71 countries globally. Passion for quality and innovation are at the heart of how they build great brands, and delight consumers. Heineken in the UK offer Beacon customers enhanced prices.

Independently owned, Inverarity Morton (Forth Wines) are delighted to have been supplying the licensed trade in Scotland for the past 80 years. With an extremely competitive offering, they provide a wide range of global wines and spirits from entry level to premium products.

House of Townend

Accolade Wines Grow your wine sales with Accolade Wines, a global wine company with some of the world’s best-known brands, sold in over 80 countries.

Bacardi Brown Forman

Jacobs Douwe Egberts Pro GB Ltd, offer high quality coffee and equipment solutions to the UK's hospitality, leisure and healthcare sectors. Blending, roasting and packing over 100 different coffee products for the Hotel market.

Magners GB

Bacardi Brown Forman is the largest privately held spirits company in the world, producing and marketing internationally recognised spirits and wines. Founded in 1862 creating the world's first light-bodied rum, since then the company has grown to include an impressive portfolio of more than 200 brands and labels.

Currently sold in the United Kingdom and over thirty other export markets, Magners GB is the No. 1 premium cider brand in the UK. Beacon customers benefit from flexible pricing on core lines through distributors.

Beverages Direct

Matthew Algie

One of the UK's biggest regional distributors of hot beverage machines and ingredients, Beverages Direct love coffee and believe in affordable, good quality drinks using the best quality beans. Offering 5% off coffee machine rental exclusively for Beacon customers.

One of the UK's leading suppliers of ethically sourced, triple certified and organic coffee to the hospitality, leisure and healthcare sectors. Product ranges are roasted in the UK, with machines, trainings and other resources also available.

Brodie Melrose Drysdale & Co Leading suppliers of coffee to the UK's hospitality, leisure and healthcare sectors, offering a range of fresh roast and ground coffees, finest teas and infusions, as well as a selection of bedroom hospitality products.

Carlsberg UK Carlsberg was founded in Denmark in 1847, on a passion for beer, science and art. Now they are trading in over 150 countries, with a range of over 500 beer and cider brands. Carlsberg tailors the right proposition for your outlet, with preferential discounts offered to Beacon Customers.

Coca-Cola Enterprises World-leading providers of a wide variety of beverages for every occasion, available at preferential rates through Beacon distributors.

Fentimans Fentimans have been making natural botanical drinks for over 100 years. Their artisanal drinks are brewed for 7 days using the time-honoured botanical brewing process. The result is a superior drink that tastes simply delicious.

Matthew Clark Wholesale Matthew Clark Wholesale are a national drinks wholesaler, with over 200 years experience supplying drink products and hospitality training to customers nationally.

Molson Coors Brewers Molson Coors maintains a rich product portfolio in Europe of over 30 brands, including Carling, Coors Light and Worthington's, supplemented by local and international premium brands including Beck’s, Hoegaarden and Stella Artois, brewed or distributed under license.

Ooberstock Specialist wholesale drinks supplier, Ooberstock provide top brands across beers, wines, spirits and premium fine wine and champagnes to hotel and leisure businesses. Fantastic price savings available through Beacon.

Oranka Juice Solutions Oranka Juice Solutions are a leading international supplier of fruit juice, cold beverages and dispensing systems. Awardwinning suppliers of juices to the UK hospitality and healthcare markets and owners of the Hydration Station.

Airwave Airwave are leading suppliers of Hotel TV Systems, Hospital TV systems, Digital Signage, Information Channels, Digital Satellite and Movie Systems.

Avinity Experts in B2B e-commerce, rewards and recognition, prize management, sales promotions, procurement, brand experience and fulfilment solutions.

City Electrical Factors City Electrical Factors Ltd is a private limited company established in 1951. One of the UK's leading Electrical Wholesale Networks with almost twice as many distribution outlets as their nearest competitor. Dedicated preferential pricing available for Beacon customers.

E2 Lighting Specialist nationwide providers of lighting solutions for the hospitality and leisure industries. Offering Beacon customers a wide range of services including lighting schemes for indoor and outdoor requirements, as well as in house design and manufacturer of bespoke lighting fittings.

Electric Center Electric Center is the brightest electrical wholesaler in the country, providing a better, brighter service. They sell replacement light bulbs, indoor & outdoor LED lighting, switches and sockets, cables, showers, bathroom fans, solar panels and everything inbetween.

Kaba (UK) Kaba is a world leader in access control solutions for the hospitality sector, offering a comprehensive and innovative range of hotel locks and systems, including PIN and card locks.

Mico Lighting More than just a distributor of lamps and fittings, Mico's expert team work with businesses to create energy saving, innovative solutions. Free site surveys and lighting audits available on request for Beacon customers.

R. Twinings & Company

Toshiba TEC

Hatch Mansfield - UK specialists in premium wine made by independent, family owned wine producers. Hatch Mansfield bring Beacon customers brand supported pricing for the famous Taittinger champagne.

Twinings have been recognised as the tea experts for over 300 years, offering specially negotiated prices on one of the UK's most recognised brands to Beacon customers.

Leading supplier of office equipment products; from printers and multifunctional devices to barcode/label printers and digital management solutions. Designed to revolutionise your operating efficiencies, Toshiba TEC's technology is designed specifically to meet your needs.

Exclusive discounts and free delivery on all orders over £75 from Lockhart Catering for Beacon customers

With a range of coffee machines and products for front of house, back of house, in room or conference and banqueting areas, Tchibo have the equipment and expertise to help you manage and improve your coffee offering across your whole business.

Hatch Mansfield - Taittinger Champagne

Visit www.beaconpurchasing.co.uk

Jacobs Douwe Egberts Pro GB

ELECTRICAL

Tchibo

Tetley (TATA Global Beverages) With multiple global brands, Tetley Tea delight more than a million people every day through good-tasting natural beverages. One of the UK's most recognised brands, giving Beacon customers access to specially negotiated prices through distributors.

Up to 43% savings on standard Tradepoint prices for Beacon customers

Log in to MyBeacon today www.beaconpurchasing.co.uk to view the latest list of Beacon suppliers

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InBev UK is the largest brewer in the world and makes many of the UK's best-loved drinks including Budweiser, Stella Artois and Becks. Available at preferential rates through Beacon.

House of Townend is a national, independent specialist wine and champagne merchant, based in Yorkshire, offering award winning wines to Beacon customers at preferential prices.

Exclusive

AB InBev


Supplier DIREC TORY Mondelez

Graham's The Family Dairy is a family farming and dairy business, producing an award-winning range of conventional, organic and Jersey Gold milks as well as butters, cream and ice-creams from their dairy in Scotland.

Mondelez International brands have been in the UK for nearly 200 years, as part of both Cadbury and Kraft Foods. Available through Beacon distributors, customers can order an unrivalled portfolio of brands including Cadbury, Belvita, Philadelphia, Oreo and Green & Blacks.

Aryzta Food Solutions Trading as Coup de Pates, formerly Delice de France, baking and pastry experts, has a contract price list in place with discounts of up to 60% available for Beacon customers.

Bidvest Foodservice Bidvest Foodservice is a leading foodservice wholesale distributor for over 60,000 customers across the UK. Bidvest Foodservice is a full service solution, providing quality ingredients to finished meals, including own brand ranges as well as recognised brands and regional specialities.

Brakes Group Brakes Group is a leading supplier to the foodservice sector in the United Kingdom, comprising of a family of specialist businesses which are able to deliver everything the caterer needs, including their very successful own brand ranges developed specifically for chefs.

Campbell Bros Campbell Brothers supply quality meat, fresh produce, fresh fish and seafood and produce to professional kitchens throughout Scotland, all at specially negotiated Beacon prices.

Classic Fresh Foods Suppliers of high quality fresh produce, chilled, frozen, dry goods and dairy products throughout London and surrounding areas to hotels, restaurants and bars.

Country Fresh Foods Country Fresh Foods is a family run business, passionate about supplying the finest products to the restaurant and hotel trade throughout Yorkshire, Lincolnshire and the East Midlands.

Direct Seafoods Direct Seafoods supply quality fresh fish and seafood to the catering industry throughout the UK. Through their twelve fish and seafood businesses we source, prepare and deliver fresh and frozen, fish and seafood; directly to professional kitchens.

Fairfax Meadow Europe With a rich history going back over 40 years, Fairfax Meadow is the butcher that goes above and beyond, providing quality butchery products nationally.

Halls Direct is a meat and fish supplier of quality chilled and frozen goods to the catering and retail food businesses.

Kellogg's Kellogg's are the UK’s leading provider of cereals, snacks and healthy snacks. Kellogg's are committed to providing consumers with a wide choice of quality food products that can be part of a balanced diet and meet their varying taste requirements.

Lotus Bakeries Lotus Bakeries focuses on authentic specialities from the biscuit and cake world. Lotus Biscoff – the original caramelised biscuit – was first baked in Belgium in 1932. The same recipe is still used today to produce a truly delicious biscuit that is enjoyed by millions of people in the United Kingdom.

M J Birtwistle & Co Birtwistles Catering Butchers deliver quality meat to customers across the length and breadth of the UK, 365 days a year. With an impressive product range of over 6000 products, they source responsibly from a fully accredited, traceable supply chain.

Mr. Tubbys The Mr Tubbys was born out of a nostalgic love of sweets. That passion has already lead to sales of over one million tubs nationwide in our short history. Mr Tubbys provide cost effective packaged confectionery to businesses.

Müller Milk Müller Milk & Ingredients aims to be Britain’s biggest and best fresh milk and ingredients business producing milk products for mainstream UK household brands and businesses. Müller Milk work alongside 1900 British, Red Tractor Farm Assured dairy farmers.

Nestle UK Nestle offer a complete solution for every type of need within the Hospitality industry, helping you grow your operation with culinary and beverage brands, products, systems services and expertise.

Pladis Pladis (formally United Biscuits) produce some of the best known and loved sweet and savoury snacks, with products ranging from biscuits and crackers to cakes and baked snacks.

M&J Seafood

Premier Foods

Award-winning provider of traceable fish and seafood to the hospitality, healthcare and leisure markets. Proud to offer their most competitive prices for Beacon customers.

Premier Foods is one of Britain's largest food producers with a number of key lines and specialist pack formats for caterers and foodservice operators. Trusted brands include Sharwood’s, Bisto, Bird’s, Batchelors, Homepride, McDougalls, Ambrosia and Angel Delight.

Mark Murphy & Partner Supplier of quality fruit and vegetables and specialist food products since 1981 to some of the finest businesses in Scotland. Beacon customers benefit from guaranteed best prices through Mark Murphy & Partner Ltd.

McCain Foods As well as being a household retail brand, McCain Foods serves thousands of pubs, restaurants, hospitals and schools across the country with their specialist ranges, now including gluten free products too.

Midland Foods Midland Foods is a family established business incorporating over 30 years of values and experience. The business originally started with butchers shops throughout the West Midlands. Soon the demand grew and the business moved into wholesale and catering butchery supply for some of the best restaurants and hotels in the region.

R&J Yorkshire's Finest R&J Catering Butchers pride themselves on quality, supplying the choicest fresh meats and poultry to some of the finest businesses in the north of England for more than 30 years from their farm in the Yorkshire Dales.

Reeves Butchers Extensive experience in supplying the finest meats to top quality businesses, including hotels, restaurants, public houses, golf clubs, schools and nursing homes. Beacon customers benefit from preferential pricing and discounts.

Rule of Crumb Rule of Crumb provides everything you need for quality gluten free meal solutions, with no wastage and low risk of cross contamination. Individual portions, many frozen and certified with cross grain license symbol.

Sheringhams Fine Foods Purveyors and suppliers of fresh fruit & vegetables, dairy and dried goods to the catering industry based in London. In this ever more demanding and competitive industry, Sheringhams delivers quality produce with excellent customer service.

Visit www.beaconpurchasing.co.uk

Total Produce UK Total Produce UK has become one of the UK's largest and most accomplished fresh produce providers. Guaranteed best prices available through Beacon.

Unilever Food Solutions Specialist provider of modern professional ingredients and services, with brands including: Knorr, Hellmann’s, Colman's, PG Tips and Flora. Unilever Food Solutions offer culinary inspiration and nutritional advice for chefs working in all areas of the foodservice sector.

Windsor Foodservice

Log in to MyBeacon today www.beaconpurchasing.co.uk to view the latest list of Beacon suppliers 28

One of the country’s leading independent foodservice providers, Windsor Foodservice are continually developing and expanding their range of products, to keep meeting the changing needs of their customers in the hospitality and leisure markets.

Woodward Foodservice With a range of catering supplies and equipment, Woodward supports businesses with a full foodservice solution across hospitality, leisure and healthcare markets.

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Halls Direct

Exclusive

FOOD

Graham's The Family Dairy


Supplier DIREC TORY

FURNITURE

GUEST AMENITIES

LINEN

Bourne Furniture

Aslotel

Berendsen PLC

Bourne Furniture supply contract furniture to the hospitality, leisure and sectors from a large, flexible manufacturing base. Supplying directly to businesses as well as working through interior designers and architects, all their models are made to fit your requirements.

Industry leading guest amenity supplier, providing high quality affordable solutions to Beacon customers.

Berendsen provide industrial laundry services for hotels and hospitals nationwide across the UK. Berendsen provide service solutions to lease, source, clean and maintain textiles, taking pride in servicing customers to keep their operations running smoothly.

CFG Furniture CFG Furniture is one of the original UK contract furniture suppliers to the hospitality and leisure industries. With over 40 years experience they remain in the forefront of quality, design, innovation, service and supply.

Dining Chairs UK Industry leading supplier of dining furniture to the UK hospitality and leisure markets. Providing top quality designs throughout the UK.

Ellis Furniture One of the leading UK based manufacturers of hotel, leisure and residential contract furniture.

Gilchrist & Soames Gilchrist & Soames is a leading provider of cosmetic-grade toiletry collections for world-class hotels, exclusive resorts, and distinguished spas, inns, and bed & breakfasts. Offering premium products to Beacon customers at preferential prices.

Krystal Roks Krystal Roks provide hand-built jewellery cabinets and quality stock to hotels all over the country. The cabinets are an attractive feature for the reception area and are fully maintained by us.

Pacific Direct Pacific Direct is a globally recognised, fully licensed manufacturer and supplier of branded guest toiletries and luxury hotel amenities, for hospitality clients in over 120 countries. Working with prestigious retail brands to offer your guests a superior experience coupled with world class customer service.

Matrix Fitness Matrix has been producing premium fitness equipment since 1975 and is the fastest growing manufacturer of fitness equipment in the world. A truly global company with 19 subsidiaries worldwide.

Fishers Services Fishers are one of the market leading providers of textile rental, industrial workwear and laundry services throughout Scotland and the north of England offering excellent customer service and value for money.

Fogarty Sleep soundly each night with Fogarty, one the UK’s leading bedding brands. With over 100 years experience as master pillow & quilt makers, the rich history and expertise behind Fogarty make finding the perfect bedding a breeze.

Johnson's Apparelmaster t/a Afonwen Afonwen Laundry is one of the UK's largest high volume laundry and linen hire companies, delivering over 135 million items per year across England and Wales, making them one of the leading providers of hotel bed linen in our industry. Proud to be part of Johnson Service Group PLC.

Mitre Linen British Leading Hospitality Supplier and Royal Warrant Holder Mitre Linen provides businesses with a one-stop solution for high-quality bed linen, bedding, towelling, table linen and soft furnishings requirements. Offering exclusive discounts to all Beacon customers.

Mattison Contract Beds Mattison is one of the industry’s leading manufacturers of contract beds, with over 150 years of experience. Mattison Contract Beds offer Beacon customers a 7.5% minimum discount off their trade list price.

Stalbridge Linen Services

Respa

Johnsons Stalbridge Linen Services provides a linen hire and laundry service to the catering, hotel and leisure industries. Proudly offering preferential rates to Beacon customers.

Respa are one of the largest and technically advanced bed and mattress spring manufacturers in the British Isles. Beacon customers benefit from up to 15% discount on list prices.

Vision Support Services

Whitaker Services

Vision Support Services is the leading distributor and supplier of specialist, performance and luxury textiles to global leaders in hospitality, healthcare and retail markets.

Visit www.beaconpurchasing.co.uk

Whitaker Services is one of the UK’s leading furnishing and furniture manufacturers for the Healthcare Sector, offering Beacon customers 10% discount on their trade price list.

Introduce a business to Beacon and earn even bigger rewards

Did you know that you can earn £200 for recommending a business to Beacon? With every new customer that signs up following your recommendation, we’ll credit your Beacon Account with £200. It’s simple to recommend a business, simply email their details to your Beacon Account Manager, or complete the Recommend A Friend form on My Beacon: www.beaconpurchasing.co.uk to earn additional rewards through Beacon.

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Get your party supplies at 12.5% discount through Peeks

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Burgess Furniture offers an extensive selection of banqueting and conference chairs to suit every occasion and venue. Offering unrivalled comfort, ease of handling, durability and compact storage, with ranges to suit all budgets, Beacon customers benefit from discounts of up to 38%.

Bourne Textile Services One of the largest linen service providers in the East Midlands and East Anglia, with new markets in South Yorkshire, the West Midlands and North London. Providing a reliable and cost effective linen service to hospitality businesses of all sizes.

Exclusive

Burgess Furniture

Bunzl Guest Amenities Market leader in supplying innovative guest amenities to the hospitality sector throughout the UK. Nominated supplier for Best Western Great Britain's branded products for 2016.


Supplier DIREC TORY GTG Training

Leading UK wholesale supplier of catering equipment, glassware, crockery and kitchen equipment, at specially negotiated Beacon prices.

Bunzl Catering Supplies Bunzl Catering Supplies is the leading distributor of catering disposables, food packaging and hygiene products in the UK, all available at preferential Beacon pricing.

Countrywide Healthcare Supplies Leading supplier of healthcare consumables, equipment and furniture to the care home market. With obsessive attention to detail and a fantastic customer team, they make buying supplies speedy and straightforward, delivering a service you can rely on.

SCA Hygiene Products SCA is a global hygiene company that develops and produces personal care products, tissue, publication papers and solid-wood products. SCA has many brands including Lotus Professional®, TENA and Tork.

ICB Group Leading corporate insurance broker providing insurance, risk management and related advice to businesses and private clients with specialisms in the hospitality marketplace. ICB Group is ranked amongst the Top 20 Independent Insurance Brokers in the UK.

Jelf Insurance Partnership Jelf is a leading consultancy providing expert advice on insurance, employee benefits, healthcare and financial planning for hospitality businesses and individuals.

Michels and Taylor

Fleurets Fleurets is the largest firm of Chartered Surveyors to specialise nationally and exclusively in the sale and valuation of hotels, restaurants, pubs and leisure property. Founded in 1820 with 7 regional offices, they benefit from having national expertise with local knowledge.

Everything you need for your celebration or event. Choose from a huge range of party supplies, themed props, table decorations and seasonal supplies with next day delivery available.

Swan Mill Paper Company Swan Mill Paper Company are the UK’s largest manufacturer of disposable napkins. Offering paper tableware, Christmas products and catering accessories to suit all occasions and budgets.

The Commercial Healthcheck by Michels & Taylor promises big returns and ground breaking changes for hotels of all sizes. Designed to drive revenue and profit growth, helping to optimise Rooms, MICE, F&B, Outlets, Spa, Leisure, Golf and Retail.

RateGain RateGain is a leader in hospitality technology solutions for revenue management, rate intelligence, electronic distribution and brand engagement helping hotels around the world to streamline their operations and sales.

RBS Providing excellent service levels to business, with sector experts working alongside them to add value to their operations. RBS works alongside many businesses in the hospitality and leisure industries with a turnover of £250k and above to offer support, and drive growth.

PROFESSIONAL SERVICES

Peeks the Event Makers

Badgemaster offers 10% off everything for Beacon customers as standard

The Safer Group Specialists in online food safety training, The Safer Food Group offer a range of courses at best-in-market prices to ensure your staff are compliant in the most cost and time effective way possible.

WeddingDates WeddingDates works with hotels and venues all over the UK to fill gaps in their diary with wedding bookings. With guaranteed bookings or your money back, it is a no risk way to drive additional revenue for the coming year.

Visit www.beaconpurchasing.co.uk

Image credit: Best Western Roker Hotel

Why not use Beacon's exclusive Get A Quote service for your next quote request? Email getaquote@beaconpurchasing.co.uk or log into My Beacon to get quick quotes on ad-hoc purchases.

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Alliance Disposables

PROMOTIONAL PRODUCTS

Exclusive

NON-FOOD DISTRIBUTOR & M AN UFAC T URER

With over 40 years' experience, GTG Training delivers quality and accredited training courses on a range of topics including Health & Safety, food hygiene certification, manual handling customer service and IT and soft skills training.


Supplier DIREC TORY POD Point

BOC Sureserve is the leading dispense gases supplier in the UK, with up to 50% off list pricing for Beacon customers. With BOC Sureserve Rapid Response, you’ll always have peace of mind with a constant supply of high quality dispense gas.

POD Point are the UK's leading provider of electric car charging. Since forming in 2009, they have manufactured and sold over 25,000 charging points and developed one of the UK’s largest public networks, connecting EV drivers with hundreds of charging stations nationwide.

Omega Signs Providers of professionally designed and crafted business signs for commercial, retail & leisure. Delivering signage to some of the UK’s top brands and specialising in the hotel and leisure industry.

Taylor & Pickles Taylor & Pickles are specialist sign suppliers operating on a national basis. A multi disciplined sign company, producing signage schemes across hospitality, healthcare and leisure markets.

Calor is the UK’s leading supplier of liquefied petroleum gas (LPG), providing thousands of businesses in the UK, who operate off the gas grid with their energy needs. Beacon customers benefit from up to 50% discount all tank rentals through Calor.

CBE Software (Visual Matrix PMS) CBE Software is one of Europe’s most successful retail technology companies. They are pioneers in the retail technology sector, and continuously spearhead software and hardware developments, which then become industry standard.

Daisy Group PLC

S TAT I O N E R Y & PRINT Badgemaster

Daisy Group provides business broadband, phone lines and calls, VoIP, telephone systems, cloud and hosting services in the UK.

Guestline Guestline are experts in revenue generating software technology, enabling hotels and serviced apartment providers of all sizes to achieve maximum occupancy at the most profitable rate.

Initial UK

As the UKs leading British badge manufacturer, Badgemaster service over 27,000 accounts, processing on average 5,000 orders per week. Proud to be award-winning suppliers to the hospitality industry offering 10% discount for Beacon customers.

Initial UK are committed to keeping people healthy by providing high quality hygiene products and services, that minimise risk of exposure to bacteria and other infectious micro-organisms.

Office Depot UK

Interserve

World class providers of office furniture and business technologies, available at outstanding pricing for Beacon customers.

One of the largest and most trusted water and fire service companies in the UK, Interserve ensure businesses are fully compliant with health and safety regulations giving them the ability to manage these systems safely and efficiently.

Ryedale Group

Managed Waste Solutions

Ryedale Group has more than 55 years experience in printing, design, work wear and marketing solutions for a wide range of businesses. We use the latest equipment and technologies to produce cost effective solutions for the hotel, leisure and hospitality industry.

Expert suppliers of waste management solutions to Beacon customers in healthcare, hospitality and leisure sectors. Also offering best in market washroom solutions to businesses in the UK.

UYR

Newmarket (an Amadeus company)

UYR is an industry-leading print and design facility with a full service capability. From high volume point of sale material production to creative re-branding and corporate identity ideas, their team have a breadth of experience across many sectors.

A trusted partner for hospitality technology, providing compelling end-to-end solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty.

UTILITIES & SERVICES Barclaycard Barclaycard, part of Barclays Bank PLC, is a leading global payment business that helps businesses to make and take payments flexibly. The company is a pioneer of new forms of payments and is at the forefront of developing cutting edge forms of payment for the future.

Olleco Olleco supply quality cooking oils, recycle waste food into renewable energy and convert organic waste into green fuels. Expert suppliers of waste management solutions to businesses across the UK.

Oracle Oracle Hospitality provides leading applications and hardware for the hospitality industry. Using 35 years of industry expertise, their rapidly growing portfolio of Cloud applications helps businesses deliver exceptional guest experiences while cutting IT cost and complexity.

PHS Group PHS is the market-leading supplier of washroom hygiene equipment in the UK with over 50 years experience.

Pulse Business Energy Pulse Business Energy is a fast-growing and award winning UK business energy broker with a fresh approach to business energy procurement and utilities cost management.

Pyrotec Fire Protection Pyrotec have been offering the best in fire safety to Beacon customers for over 10 years. With fire safety suited to individual requirements businesses can be confident Pyrotec will keep them compliant, safe and secure.

Rentokil Pest Control As Britain's leading provider of pest control, Rentokil technicians have the expertise to protect businesses across the country from pests and other problems. Rentokil provide fast, reliable and effective solutions to pest control of any kind.

Stonegate Technologies Stonegate IT have 24 years experience in the IT business, and a proven track record of providing unbeatable quality of service to businesses in the UK. Their experts provide a personal, on-site consultation to determine your exact IT Support requirements, implementing solutions to fit your business needs.

The Energy Desk Reduce utility bills with TED, the end to end energy management company delivering gas and electric purchasing services to reduce your commercial fuel cost. Helping every size of company in every location reduce their energy consumption and use it more intelligently.

Three Sixty Born out of Yorkshire Water and part of the Kelda Group Three Sixty are a new breed of water services company working throughout England and Scotland ahead of Water Deregulation in April 2017.

WORKWEAR Alexandra Purchased through Office Depot for Beacon customers, Alexandra is the UK's leading supplier of uniforms to the healthcare, hospitality, leisure and catering industries.

Shoes for Crews Shoes for Crews are the slip-resistant footwear collection that combines comfort, safety, durability and variety to prevent slip fall accidents. With a large product portfolio suitable for front and back of house roles in a business.

Simon Jersey Simon Jersey are one of the pioneers of the corporate clothing industry, with over 40 years of experience designing market leading innovative uniforms that project a strong brand image for clients with a focus on customer service excellence.

Visit www.beaconpurchasing.co.uk to view the latest list of Beacon suppliers

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Beckon Magazine, Edition 3, October 2016