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‘The way forward’ 'We provide off the shelf and bespoke accredited training courses. These can take the form of ‘do it in a day’ to more comprehensive structured 3 to 5 day intensive courses. If you require an alternative to those enclosed, please contact us with your requirements. After discussions with our expert facilitators a course can be specified, created and delivered'.


CONTENTS Training and Development Life Coaching Course Drugs and Substance Misuse Management Course Manager Awareness of Drugs and Alcohol Mentoring Course Basic and Advanced Communication Skills Training The Colleague Care ApproachŠ

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Training and Development Life Coaching Course Investing in individuals has as much value as investing in an organisation itself. This is where life coaching takes its place. This one-day programme provides the context for focusing on developing self-awareness alongside confidence, thereby enhancing personal performance and professional practice. It establishes a framework for creating cultural change by working with individuals so that through life coaching, you learn to identify your place in your world and how effectively you manage your relationships within a healthy work / life balance. You will identify your preferred working and thinking styles and learn how other people process thoughts and behaviours in different situations. Developing the skills to see and manage your own, another person’s or group’s viewpoint is key to managing meaningful relationships and therefore increases personal effectiveness as individuals or within a team or organisation.

This basic awareness programme comprises: • • • • • • • • • • • • •

Biographical life mapping Examination of the differences between mentoring, supervision and coaching Identification of the qualities and skills of an effective mentor, supervisor and / or coach Application of the appropriate skills for individual clients Establishment and management of a mentoring, supervision and coaching contract Client-centred approaches Verbal and non-verbal communication skills Identification and practice of the micro-skills of developing rapport, attending, negotiating and influencing Examination of the key principles of working with people with different thinking and working styles Boundary recognition and referral Goal setting and problem solving Personal image Key principles in public presentation skills

Opportunities for participant progression Participants completing this one day programme will be equipped to continue to undertake a higher level of training in life coaching with, for example, Beacon’s 2 day life coaching course that is currently undergoing an accreditation process with ASET (an external, QCA approved awarding body) at level 2.

Drugs and Substance Misuse Management Course

Course description This programme is designed for staff working with juveniles and young offenders suffering symptoms and behavioural disturbance as a result of drugs and substance misuse. The course leaders and all external facilitators are all familiar with how the prison service operates and all have professional backgrounds in working directly with prisoners. There are many courses available to prison and probation staff, social services and local drug agencies to raise awareness of drugs and substance misuse issues, but none are tailored specifically to working with the behavioural manifestations that result from drugs and substance misuse, particularly amongst juveniles. Drugs workers in all areas will readily say that, whilst they appreciate updates on what is happening in the drugs world, they are missing the skills that would provide them with a toolkit of interventions for addressing behavioural disturbance in prisoners. This course meets that demand and not only provides a theoretical background to a variety of therapeutic interventions, but also provides the opportunity of full days supervised experiential skills practice to support the theory and practical application of skills. The programme comprises 6 workshop based, mandatory units (days). In addition there is guided learning and assessment preparation time. The learning outcomes (LOs) for participants from each day are set out below:

Included in the cost of the course are: • • • • • • • • •

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Learning materials Flip-charts and OHP AV equipment Handouts Course administration Internal course moderation Postage and stationery Telephone support Tutorials

T: +44 (0)800 012 2417

E: info@beaconhealthcareltd.com

www.beaconhealthcareltd.com


Training and Development Manager Awareness of Drugs and Alcohol Training and Awareness of drugs and alcohol issues should be aimed at all staffing grades. This will vary in format and detail depending on the job role being performed and associated responsibilities. Manager Training gives Managers and Supervisors the appropriate skill set to deal with the problem on a practical basis. The key areas focused on include: • • • • •

Processes and procedures Knowledge of testing Dealing with challenging situations and scenarios The law Manager responsibilities

This course is typically classroom based using technology as a key training aid and also gaining feedback from delegates understanding their perceptions and demographic information. Fully branded managerial guides are also provided to support the continued learning as a future reminder.

Mentoring Course

Investing in staff has as much value as investing in an organisation itself. This is where mentoring, supervision and coaching take their place. This one-day programme establishes a framework for creating cultural change so that through mentoring, supervision and coaching, employees can learn to identify key features in how other people think, work and behave in different situations. Developing an ability to see and manage another person’s or group’s point of view is key to effective working and therefore increases the potential effectiveness of a team or organisation.

This basic awareness programme comprises: • • • • • • • • • •

Examination of the differences between mentoring, supervision and coaching Identification of the qualities and skills of an effective mentor, supervisor and / or coach Application of the appropriate skills for the individual client Establishment and management of a mentoring, supervision and coaching contract Application of a client-centred approach to mentoring, supervision and coaching Basic communication skills practice to support the mentoring, supervision and coaching process Identification and practice of the micro-skills of developing rapport, attending, negotiating and influencing Examination of the key principles of working with people with different thinking and working styles Boundary recognition and referral Goal setting and problem solving

Opportunities for participant progression Participants completing this one-day programme have the background to undertake a higher level of training in mentoring, supervision and coaching. The course also provides the context for increasing self-awareness and enhancing professional practice through productive relationships that will support work/ life balance.

Assessment method and criteria Each participant presents a learning statement for peer and facilitator assessment at the end of the day’s course. This will demonstrate that the participant has learned the principles and core values of mentoring, supervision and coaching.

T: +44 (0)800 012 2417

E: info@beaconhealthcareltd.com

www.beaconhealthcareltd.com

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Training and Development Basic and Advanced Communication Skills Training Effective Communication Skills and Advanced Communication skills Training is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role plays throughout the day. You will leave the workshop with your own personal development plan and a toolkit of techniques to turn that plan into action. You will also be able to: • • • • • •

Speak with more confidence and listen carefully to build rapport Analyse and utilise body language to your advantage Steer conversations and influence people Have the confidence to make more of an impact on your audience. Enhance your professionalism at work Have had a fun time doing it

Communication skills course outline Introduction • • •

Getting to know the group How do you see yourself? What makes a good communicator?

Use your voice more effectively • • • • •

Develop a greater awareness of your voice How to speak more confidently How to develop a more expressive tone of voice Understand how the voice conveys meaning How to use your voice to influence your listener

Generate confidence through body language • • •

How to appear more approachable and confident How to use the power of eye contact How to be more in control of your body language

Present yourself successfully • • •

How to create an immediate impression Use voice and body language to your advantage Give a short individual presentation with feedback

Styles of communication • • •

Identify your preferred style of communicating Become sensitive to other people's styles How to enhance your message

Learn the power of effective listening • • •

Understand the barriers to good listening How to Listen effectively to build rapport Questioning techniques to aid understanding

Review and action plan • • •

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Identify key personal strengths Set targets for personal development Workshop review

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Training and Development The Colleague Care Approach© “Promoting the early detection and management of Drug & Alcohol misuse in the workplace” The Colleague Care Approach (TCCA) This course is accredited as an ASET course at level 4. ASET is a QCA approved awarding body. Please see www.aset.co.uk. This specialised course is designed to provide employees with a range of therapeutic tools, such as counselling skills, listening skills and intervention techniques to help colleagues identify and detect, at an early stage, potentially problematic drugs, alcohol and/or other emotionally associated behaviours in fellow team members and colleagues. This course will provide the essential skills to enable individuals to conduct supportive and necessary one to one intervention and debriefing sessions, in a caring and knowledgeable way amongst their peers. Aims and objectives of the course Who makes a good Colleague Care Co-ordinator?

Three stages of TCCA: • • •

Identification of problematic behaviour and referral to the Colleague Care Co-ordinator or through self-referral and through colleague / team member / family member. The Colleague Care Approach Intervention Process (from initiation through to intervention meeting and resulting decision on care pathway). Treatment, therapy and rehabilitation (including medical detoxification, if required).

Essential Intervention Skills: ( Experiential learning programme) • • • • • • • • • • • • • •

Creating rapport – achieving a working alliance Coping with disclosure Managing denial and emotions Issues of confidentiality The power differentiation Active listening and communication skills , verbal and non -verbal Basic counselling skills - listening, reflecting, communicating, clarifying, challenging, summarising, empathy, congruence and closure. Unconditional positive regard Identifying driver behaviours and working styles Managing dual relationships/roles within the workplace Principles of Mentoring, Coaching and Supervision Referral procedures Ethical and professional dilemmas Adequate supervision provision from consultant therapists

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Beacon Business Healthcare Ltd The Old Post Office, High Street, West Meon, Hampshire, GU32 1LJ T: +44 (0)800 012 2417 E: info@beaconhealthcareltd.com www.beaconhealthcareltd.com

Acknowledgement: Image source (not all images) www.freedigitalphotos.net, Yaron Jeron van Oostrom, Gregory Szarkiewicz and Danilo Rizzuti

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Beacon Training and Development  

'We provide off the shelf and bespoke accredited training course. These can with your requirements. After discussions with our expert Facili...

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