“We tirelessly pursue excellence to the benefit of our customers, our staff and our suppliers”.
0800 975 3000 l email@example.com
BDR OUR SERVICES
Cloud Solutions Business Telephony
Our Story BDR was founded in 1991 and we’re proud to say we are still owned by our founding members. Family is at the heart of what we do which means we like to work closely with our customers to ensure their business solutions are suited to their specific requirements. Offering simplified business transformation solutions for SME, Enterprises, and public sector across the UK, Europe and The Americas.
Our CEO, Bahman Rahimi “To tirelessly pursue excellence to the benefit of customers, staff and suppliers”
Our Values: You can trust us to deliver excellence
Services Overview CONNECTIVITY ADSL Fibre Broadband Leased Lines Managed Broadband EFM SOGEA
Network Security Domain Hosting Managed Wi-Fi Office 365 & Email Cloud Backup Server Rental IT Support
Hosted Phone System Mobile Integration SIP2TEAMS Cloud Portal Call Management Call Recording Unified Communications
Business Phone Systems Call Management Call Recording Music On Hold Computer Integration (CTI) Mobile VOIP App Maintenance
Business Mobiles Tariff Analysis Handset Repair Handset Insurance International Roaming Coverage Check
Green Energy Simple Switching Contract Negotiation
CCTV Access Control Gates and Barriers Intruder Alarms Control Systems Door Entry Systems
CABLING Structured Copper Cabling CAT-5 & Cat-5e CAT-6 CAT-7 CAT-8 Fibre Optics Network Switches Ethernet Switches Data Cabinets WiFi
WE ADD VALUE TO YOUR BUSINESS
BRINGING TEAMS AND CUSTOMERS TOGETHER
Our specialists are on hand to help. We’ve dealt with businesses of many different sizes and in many industries, so we know how to find a robust yet cost-effective service for you. What we offer
KEEPING YOUR BUSINESS CONNECTIVITY CONNECTED
• • • • • • • • •
ADSL Broadband - basic business broadband for your internet requirements Superfast Fibre Broadband - superfast broadband for quicker download and upload speeds FTTP - the most common setup for broadband in the UK, we run the fibre all the way to your door FTTC - uses all fibre optic, making it the fastest type of fibre on the market SIP Trunking - designed to replace traditional phone lines, it’s cheaper and more efficient Leased Line - a dedicated pipe to the internet delivering ultra secure connectivity EFM - a copper leased line that delivers dedicated speeds to your premises MPLS - data forwarding technology that increases the speed and controls the flow of network traffic LAN - a collection of devices connected together in one physical location, such as a building, office, or home
It is essential for businesses to stay online, and BDR Connectivity is designed to make sure that you’re always available.
Over 80% of UK businesses are now fibre enabled
IT’S EASY TO SWITCH
It’s simple to switch to BDR connectivity. You’ll be assigned a dedicated IT engineer to set up your broadband line and routers, keeping you updated every step of the way. Simply ask your current provider for a MAC code and we’ll do the rest.
MAKING LIFE EASIER
We supply all aspects of IT services from maintenance and computer hardware, to email, data and network security. Our range of services allow your employees to work anywhere - anytime, using any device, ensuring their business critical applications never leave their fingertips. Our Services
ALWAYS ONLINE ALWAYS SECURE
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Outdated IT systems can cost you thousands in lost productivity and outages. Our experts will help design a new system with the latest and most reliable technology available. Upgrade your systems and transform workflows with BDR on your side.
IT Support and Remote Monitoring Network Security (Anti-Spam, AV and Firewalls) Domain and Website Hosting Managed WIFI Hosted Email and Office 365 Cloud Backup Dedicated Servers Hardware Supply and Installation Fax to Email CAT 5/6 and Fibre Optic Cabling Disaster Recovery Planning
OFFICE 365 BACKUP
47% of lost business-critical data is caused by end-user error. Office 365 Backup is the leading data backup and recovery platform for Software as a Service (SaaS) applications.
REVOLUTIONISE YOUR WORK
Hosted Voice - Cloud Phone Base Systems that work wherever you are
THE MODERN WAY TO WORK
A cloud telephony solution can be connected to any internet access point or WiFi, giving your teams reliable telephone access wherever they are working from. If you have remote or flexible workers, our Cloud solutions offer uninterrupted communications.
Create a productive and efficient workplace with Unified Communications. Our cloud-based systems can be used from anywhere in the world, promoting a close and collaborative environment, even when you’re out of the office.
Delivered via the internet, our Cloud solutions eliminate the need for bulky, on-premise hardware, dedicated phone lines and specialist engineers. By placing calls over the internet, you can reduce call charges, save on line rental and enjoy free site-to-site calls – ideal for boosting both productivity and profitability. Benefits
Who is Voice aimed at?
Included as Standard
• • • • • • • • • • • • •
• • • • •
• • • • • •
No upfront cost Minimal hardware required Complete flexibility for remote working Pick up calls across multiple devices Web portal access for self-administration 24/7 monitoring of your system Fully resilient solution hosted in the cloud Free internal calls and lower phone bills Scalable: Add users instantaneously Integrate fixed and mobile voice capabilities Business continuity built in as standard Choice of any number regardless of location Line rental reduction
Ideal for multi sites Need high resilience (Disaster Recovery) Dynamic businesses wanting flexibility Business who want no upfront costs Need to be available regardless of location
Call recording Auto attendant Professional voicemail Music on hold Call reporting HD voice quality
Microsoft’s Unified Communications powerhouse, Teams is taking the business world by storm. Integrate it with your systems to access to video, chat, email, file and screen sharing capabilities.
We can connect Teams to the PSTN network through SIP to access the functionality of a traditional phone system through Teams’ interface.
CALL RECORDING Our call recording software NT Re-Call, enables you to automatically capture each and every phone conversation that takes place within your organisation, allowing you to instantly replay them at the touch of a button. Call recording provides the ultimate staff training tool for delivering staff evaluation, training and development.
Monitor quality and improve performance
The perfect companion for remote and flexible work Benefits • Cloud Communications - with no heavy and expensive equipment required, Teams provides your business with an unparalleled level of flexibility and versatility, your team can make effective calls anywhere they need to be. • Seamless migration - you can make the switch quickly, whether you already use Teams or not. Teams can either integrate into your existing communication platform or replace it entirely. Your staff will be able to get to grips with this service easily. • Built-in fraud detection - we provide timely responses to fraud detection notices. We’ll notify you to any security risks that we notice across your entire communication platform, so you can maintain a flexible yet secure service. • Support - our team is here to guide you through the whole process, from migration, to set up to maintaining your services in the future, we can offer guidance and advice every step of the way.
Resolve disputes & protect your business and staff with recorded evidence
Improve employee performance and customer satisfaction
Detect or deter security breaches and inappropriate calls
Coach your employees with examples of high and low quality calls
COMPLIANCE Compliant with FSA or PCI standards
CALL MANAGEMENT Understand what’s happening in your business
Utilising the intelligence built-in to your chosen telephone solution, your business can be assured that the addition of call management reporting will allow you to manage both your staff and your business far more effectively.
• • • • • • • •
Which staff or departments are taking too long to answer the phone? How many people called your business yesterday and hung up or got a busy tone? Might they have then called your competitor? What is the cost of missing a potential order?
Verify call costs Combat telecommunications fraud Design staff shift patterns Identify caller tolerance Performance reports Identify missed and unreturned calls Integration with call recording Spot cost reduction opportunities
Stand out with our custom on hold messages with music and professionally recorded voice prompts. In a perfect business world, we would never put callers on-hold. But reality sometimes forces us to do so. And it is during this critical time that you need to stay connected with your customer or potential new customer. That’s where we come in to help.
Our call recording software enables you to automatically capture each and every phone conversation that takes place within your organisation, allowing you to instantly replay them at the touch of a button. Call recording provides the ultimate staff training tool for delivering staff evaluation, training and development.
Benefits • • • • • • •
Replicate your phone system on your mobile
Increase sales by nurturing customer engagement Focus customer attention on your brand, products, and services Bring awareness to your social media campaigns Inform callers about special promotions and volume discounts Keep callers from hanging up during peak times Communicate interesting facts and statistics about your company Improve your business image and establish you as the industry leader
Making and receiving calls over WiFi rather than as a traditional mobile call can result in huge cost savings and efficiencies. Plus, calls made to and from your office from mobile users that never leave the IP network will be completely free of charge.
of callers who hang up will not call back
of callers have made a purchase based on a ‘on hold’ message
of callers put on hold with no messages or music will hang up
of business callers are put on hold
Electronic Distribution Today
Callers with SILENCE ON HOLD will abandon their calls in less than 60 seconds, and 90% hang-up within 40 seconds. 13
ADVERTISING ON HOLD
• • • • •
Crystal clear call quality over any WIFI network Huge mobile minutes savings Benefit from free WIFI calls or local rate calls over mobile Ability to use work phone numbers on your mobile Full-featured business phone functionality 14
A COMPLETE CUTTING EDGE PHONE SYSTEM FOR YOUR BUSINESS
BDR has extensive experience delivering phone systems to a wide range of businesses including those in healthcare, recruitment, estate agents, financial services, automobile, construction, legal services, manufacturing and many others. BDR’s consultants spend quality time with your business to really understand which system will deliver the greatest results. Traditional 'On Premise' and Cloud Based 'Off Premise' Options
Range of Features • • • • • • • • •
Conference Calling Call Transfer Speakerphone Voicemail to Email Auto Attendant Do Not Disturb Calling Line ID Range of the latest handsets Call Recording and Reporting
Traditional PBX or On Premise Phone Systems
SMART PHONE SYSTEMS TO SUIT EVERY BUSINESS
Business phone systems play an important part in modern-day business and should provide far more than just calling ability.
Cloud, VoIP, Internet or Off Premise Phone Systems
Why Invest in a new Telephone System? Gain Better Control
Find Easier Ways to Work
Boost your Brand
Save Money 16
ENABLE A NEW WAY FOR YOUR TEAM TO WORK
Our business mobile packages combine the strengths of our partner networks, Vodafone, O2 and EE, with the trust, stability and support of BDR. The Benefits of Managed IT Services
BEST IN CLASS PRODUCTIVITY
Businesses need flexibility now more than ever, which is why BDR Mobile, our skilled industry specialists, are on hand to help. We supply your team with a great range of network options, and always work to ensure you are getting the best value from your contract.
• BOYD - create a culture that allows your team to work flexibly. Your team can work on a smart device that suits them, this massively assists in morale and productivity and helps your staff to feel valued. • AS • MDM - management tools that keep everyone productive, these flexible services can be tailored to the industry that you are working in, limit access to certain apps and keep everyone on the same page. • A • Remote Recovery - make sure your data never falls into the wrong hands. Remote Recovery tools mean that your device’s files can be either returned safely to your central network or otherwise removed, if one of your team’s business mobiles is lost or stolen. • A • Sim only contracts - a cost-effective way to stay online, SIM only contracts give you a simple way to access the business mobile contracts you need without the added price. Click Here to find out more about our SIM Only offerings.
We check the coverage in your areas to recommend the best network
SAVING ENERGY INVESTING IN THE FUTURE
Save money on your energy bill whilst helping to save the planet with our green electricity tariffs. Power your business at cheaper rates with 100% renewable sources.
We are always striving to secure a better purchase model for business. Our solutions allow us to monitor the market in your area and find the right service. Green tariffs allow teams to make a positive difference.
Access savings and a greener future Why Choose Us?
Simple Switching. Switching is easy and it requires little to no effort on your part
Just send us a bill
Choose a tariff
Leave the rest to us
Using our Smart Technology, we will search the market on your behalf to find a tariff that best suits your business.
We will send over a selection of the best available rates and help you choose the right tariff and contract length.
Our energy experts will take care of everything, from supplier negotiations to managing your energy contracts.
Renewable energy sources, like wind and solar power, generated over a third of the UKâ€™s electricity in 2019
BUSINESS CCTV IN THE RIGHT LOCATION
Our CCTV business camera systems cover analogue, HD analogue and IP cameras providing businesses with the best quality images that can be monitored on a remote PC, mobile phone or tablet – choices that are both easy to use and inexpensive.
Every office, warehouse and business premises have unique security requirements. With strict rules about which locations that cameras can be placed in and sensitivities about public space and privacy, it can be somewhat of a minefield to install a camera system. But we are here to guide you through the process.
Why should my business install a CCTV system?
KEEP YOUR TEAM SECURE
• Constant Protection – 24/7 coverage of your premises • • Reduce Risk – less chance of break-ins and vandalism • • Protect Staff – lone workers have the extra protection needed when on site alone • • Health and Safety – CCTV cameras can provide evidence of incidents on-site, including cause • • Time Management – security cameras can be used alongside other methods to verify staff timekeeping •
ACCESS CONTROL - GATES & BARRIERS
From simple electronic controls to ultra-secure biometric readers, our access control systems maximise convenience without sacrificing protection.
Looking for additional measures to securing your work site or property? In addition to intruder alerts, CCTV and access systems, BDR offers a full design and installation service for security gates and barriers.
Installing door access control systems will ensure your business is secure and that only the right people can access your buildings. A newer way to provide security Key based solutions can deliver security, but you have all the hassle of getting the right keys to the right people, and what if someone loses a key? Door access control systems give you all the control you want without any of the hassles of a lost key.
Car park barriers are a simple, cost-effective way of controlling access into restricted areas. We have a range of products for customers to choose from, all including safety sensors as standard. BDR are able to supply and install automated gates, including motors, safety equipment, grounds works, electricals and, of course, the gates all fitted to the highest standard.
And it’s not just new gates or barriers. BDR can modify existing gates and barrier systems too, with security turnstiles, roller shutters, and bollards among out other products.
How access control works
• You issue a code, card, fob or facial recognition to every member of staff • • Each one can be uniquely programmed to provide access only to the required designation • • Access can be limited to selected times of the day and night • • Reports can be created showing the time a user entered the building • • If lost, simply block that card, fob or code and issue another •
Systems and networking experts Add in our expertise in networking, fire and security. We’re able to ensure your gates and barriers ‘talk’ and connect with all your other safety systems. BDR offer the complete package. It’s all part of the service. • 24
Thanks to our network experience, your system can be integrated so that your intruder alarm can be controlled and monitored remotely by key holders or staff using an app on their phone. Protect what matters to you
Delivering peace of mind with unrivalled expertise. We approach every fire control and alert installation with a clean sheet of paper, so get the ball rolling with a free site survey and quote from our expert engineers.
BDR are able to provide advice on getting the right system for you that will not only protect your business or property, but also help to reduce your premiums too with intruder alarms that conform to the latest British Standards (BS58243) requirements.
Fire Systems are at the heart of safety of every building and a key consideration for all businesses to protect not only their business and property but most importantly of all, their people.
As well as offering alarms that link directly police and other emergency services, BDR can provide additional networking support, as well as the latest technology from manually operated panic buttons to infra-red detectors.
Fire detection and alarm systems are a crucial part of your overall fire evacuation and fire safety plans.
Security without the stress Our teams are all experts in their field and will help you to find a solution that works for your premise. When it comes to installations we’ll make sure everything is quick and non-disruptive. •
Our fire safety solutions • • • • •
Fire detection Fire doors Fire protection Risk assessments Emergency lighting
With a working smoke alarm you are 4 times more likely to survive 25
ALLOW YOUR BUSINESS TO GROW
Starting in the early 1990s with CAT-3 cabling our team have seen cabling evolve over time from CAT-5 and CAT-5e to CAT-6 and CAT-7 producing ever faster data speeds. Thinking Fibre Optics? No problem, we do that too.
Structured copper cabling remains the mainstay of internal connectivity for most businesses today. With structured cabling, your network is future-proofed and designed to ensure the latest technology connects and works seamlessly with all of your existing IT equipment.
The next upgrade for structured copper cabling – CAT-8 – is in development and we’ll be ready when it hits the market as accredited partners for numerous leading manufacturers, including Panduit, BrandRex, NexAns and Excel. Why choose structured cabling? • • • • •
Saves you time and money Less downtime Reduces power and maintenance costs Provides an enhanced level of flexibility Helps to improve performance and drive business growth
Affordable hassle-free installation with minimum disruption with ‘Out of hours’ service
The engineers allocated to my branches were excellent. They were helpful and efficient and worked around the day to day working of the branches causing very little disruption to the branches. They also went the extra mile in pointing out where data or power may be required that I had missed. They were very hard working and a pleasure to work with.
ELECTRICAL SERVICES - A TAILOR-MADE APPROACH Network switches are the core of a Local Area Network (LAN) firing the data transmissions that power our working days (and the 21st century economy). Providing the Latest Equipment BDR supply all the latest high-speed power ethernet switches, data cabinets, patch leads, transceivers, UPS’s and data switches. The end result? Ensuring your emails, PCs, VOIP and other data services ping with zip.
Cabling you can rely on
WHAT OUR CUSTOMERS SAY
We are vendor neutral and can supply equipment that is project specific. With BDR, it’s not just a case of plugging the cable in. That’s just laying the foundations, all the extras ensure we deliver the finishing touch, the complete solution.
Why BDR for your Structured Cabling? Testing to deliver peace of mind - All our installations are fully tested using the latest Fluke testers and technology with full manufacturer warranties available for any size installation to deliver guaranteed peace of mind. Trust in the experts - Each year we lay millions of miles of cabling, but behind the distance travelled are jobs and projects of all shapes and sizes that shape our world. From adding an additional data point for a new PC to our largest contracts, exceeding £1million – BDR are at your service. 29
Cabling you can rely on Market leading cabling and customer service On all our projects we combine market-leading structured cabling systems with incomparable service from our industry trained, experienced and professional teams.
0800 975 3000 l firstname.lastname@example.org
“We tirelessly pursue excellence to the benefit of our customers, our staff and our suppliers”.
BDR Group Caspian House Timothy’s Bridge Rd, Stratford-upon-Avon CV37 9NR