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Our vision is for member dealers and the dealer franchise system to be seen by the public as the best choice to fulfill all their automotive needs.
We are a small but dedicated and hardworking team of individuals serving all members of the New Car Dealers Association of BC. Should you have any questions, concerns or issues, or if you have any ideas for our organization to pursue, our staff is available to listen and help. Get in touch with us by phone or email at our Langley office.
Signals is THE flagship publication for the NCDA, the industry association that represents over 400 new car and truck franchised auto retailers in BC.
Blair Qualey President & CEO bqualey@newcardealers.ca 604-214-9964 Ext. 228
Shakira Maqbool Manager, Finance & Administration smaqbool@newcardealers.ca
Sophie Wright Events, Office and Membership Coordinator swright@newcardealers.ca
Vancouver International Auto Show
Eric Nicholl, MBA Executive Director VIAS enicholl@vanautoshow.ca 778-968-0440
Josh Ferguson
NCDA and VIAS Sales and Sponsorship Specialist jferguson@vanautoshow.ca
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CONTENTS
9 The VSA’s Connector
Building confidence in B.C.’s motor industry
10 Sharing Connections
Take a look back at recent events
16 The Affordability Squeeze
Antiquated tax hits struggling families
20 Are You Compliant? AML regulations now enforced
21 Showcasing Collaboration for Safer Roads
ICBC’s Jason McDaniel hits the road
24 You Had Better Be Sure
The ins and outs of resignation
25 Social Engineering Fraud
Protection from a growing threat
28 Music to Your Bottom Line
Subscription driving sales, customer value
communications,
On the Cover: Photo by Felipe Fittipaldi, B.C.
Up to the Legislature event.
Driving Changes Behind the Scenes
As I write this message to our Signals readers, I have just had the pleasure of attending the Quebec Dealers Association (CCAQ) Summit followed by the Canadian Auto Dealers Association (CADA) board meetings.
The Quebec Summit was an excellent event featuring several group working sessions fleshing out the CCAQ certification program and other customer service issues, along with a roster of excellent speakers, including former Quebec premier Jean Charest, who spoke at some length about the challenges facing the country, including the negotiations with the Trump administration.
CADA proposed the Canadian government accept vehicle compliance certificates from Japan, Korea, and the European Union (our free trade partners) – a measure that is supported by nearly all manufacturers, including American ones. Transport Canada and other federal departments are formally examining this proposal and consulting with stakeholders.
3| Do Not Allow Big Banks to Compete with the Small Businesses They Finance
“The
the
fall session of
B.C.
Legislature is shaping up to be
anything but
dull. The
NDP government has announced plans to introduce 18 new pieces of legislation, eight of which will come from the attorney general’s office.”
During the CADA board meetings, their team updated the group around developments and progress on the many files they are juggling. CADA, led by President & CEO Tim Reuss, has been very proactive on a variety of government related issues.
Below is an update on the status of CADA work: 1| End Canada’s Electric Vehicle Mandates
The federal government has ended the 2026 model year mandates and paused the further mandate pending a 60-day consultation. CADA has also been very engaged with the NCDA and the two OEM associations around the B.C. mandates, which we expect to see some small changes to soon.
Meet your 2025-2026 New Car Dealers
Association Board of Directors
CADA urged the Canadian government not to expand the business power of big banks into leasing – and remains optimistic the banks will not be given leasing powers during this review.
4| Scrap the Inefficient Luxury Tax on Vehicles
The federal vehicle luxury tax has proven to be an inefficient and costly policy. This is hurting hardworking dealership staff through declining sales, burdening businesses with complex new administrative requirements, and prompting repeated clarifications from the CRA due to its flawed implementation. CADA is working with MNP on a national approach to push back on CRA audits and they have held recent meetings with the minister of finance’s office to propose killing this tax.
Jared Williams Chair
JACK CARTER NORTH STAR
Chris Schaufele
BLAIR QUALEY PRESIDENT & CEO, NCDA
Blair Qualey President & CEO
Ann Marie Clark Vice Chair
Deryl Griffith SIGNATURE MAZDA
Kai Hensler WEISSACH GROUP
Kent Magnuson METRO MOTORS LTD. (FORD)
Rick Wright VALLEY MITSUBISHI
5| Pay the Debt Owed to Car Dealers for the IZEV Incentives
In response to CADA’s advocacy with federal officials, dealers across the country have been fully repaid, and this campaign achieved 100 per cent results.
Our gratitude to the Quebec Dealers Association for the opportunity to attend an exceptional summit and to our CADA colleagues for their diligent work on the many issues facing our sector at the moment.
Speaking of challenges – as I work on this message, President Donald Trump has retaliated against the Ontario government’s ads in the U.S. featuring comments on trade policy by former president Ronald Reagan. The imposition of an additional 10 per cent tariff on top of current tariffs continues to put pressure on a variety of sectors across Canada. The NCDA, CADA and the OEM Associations continue to be active in the media on the impact of tariffs and the other issues facing dealers across the country.
Closer to home, the NCDA continues to work with various B.C. government ministries on a variety of issues impacting our dealer members.
The Fall Legislative Session in British Columbia
The fall session of the B.C. Legislature is shaping up to be anything but dull. The NDP government has announced plans to introduce 18 new pieces of legislation, eight of which will come from the attorney general’s office.
Alongside this ambitious legislative agenda, the government faces mounting fiscal and political pressures. The minister of finance’s September update pegs this year’s deficit at $13 billion, a number likely to rise amid ongoing labour unrest. While the strike by B.C. government employees has been settled, looming negotiations with nurses and teachers could further strain provincial finances.
The NCDA has remained focused on key files, including zero emission vehicle (ZEV) mandates, ICBC, and the B.C. Assessment authority, including the impact of a sharp rise in property tax assessments that many dealers have faced this year. The NCDA engaged Peter Austin, an
expert in property assessment, to analyze the change to the approach by B.C. Assessment and make recommendations for next steps which we have shared with members. This challenge was also a key topic at the September Union of B.C. Municipalities (UBCM) conference in Victoria. The NCDA once again had a strong presence at this important annual gathering, which provided valuable opportunities to highlight how the retail automotive sector supports and drives local economies across British Columbia. Over the four days, we had meaningful conversations with many of the province’s leading mayors, councillors, MLAs, and ministers – and received significant interest and support for the work we are doing on behalf of dealers across the province.
These issues highlight the growing tension between government policy ambitions, and the financial realities businesses are experiencing across the province.
Over the past few months, we’ve had several productive meetings and discussions with Adrian Dix, Minister of Energy and Climate Solutions. These conversations have focused on the province’s ZEV mandate legislation, that has now taken effect with the release of 2026 model year vehicles. The NCDA is encouraged by these discussions and the direction the provincial government appears to be taking, but there will be more to come on this issue in the weeks and months ahead.
The Insurance Corporation of British Columbia (ICBC) has long been an important partner of the NCDA. Over the years, we’ve had the opportunity to work closely with several ICBC presidents, and this relationship remains one of the most important partnerships the association maintains. Considerable time and effort have gone into building and strengthening this collaboration. During October, November, and December, ICBC’s interim president Jason McDaniel is touring the province, speaking to Chambers of Commerce, most recently in Victoria, Prince George and Abbotsford, and coming soon to New Westminster and Kamloops. As part of this tour, the NCDA is proud to be a presenting sponsor, further reinforcing the strong partnership we share with this Crown corporation.
We have also had discussions with B.C. Ferry Authority regarding their current policies as it relates to the transport of electric vehicles with
Continued on page 6
Board of Directors
Ryan Jones
John Wynia
President’s Message Continued from page 5
damaged batteries. We look forward to updates in the coming weeks on these policies.
The NCDA remains committed to impactful advocacy, working collaboratively with all levels of government to foster innovation, economic growth, and long-term success for British Columbia’s auto sector and the communities our members serve.
The NCDA was pleased to participate in the sold-out Western Canada Dealer Summit in Lake Louise, Alberta., Nov. 13 to 16, bringing together dealers, manufacturers, and industry partners to share insights and strengthen connections across Western Canada. I encourage our members to attend the 2026 Summit at the spectacular Banff Springs mid-November 2026.
Upcoming Events
We also encourage dealers to register for the always exceptional annual CADA Summit held in Toronto, the week of the Canadian International Auto show, also in Toronto (mid-February). cada.ca/summit
Throughout the summer and into early fall, the Vancouver International Auto Show team has been engaging OEMs, sponsors and commercial/retail exhibitors – and VIAS 2026 is nearly sold out of available exhibition space. To date, OEM feedback has been largely positive, with Audi, Volvo, and Subaru returning, and other commitments in place as the contracting process continues.
We look forward to welcoming our members and friends to one of the key elements of VIAS –- the VIP Industry Gala on March 25, where we’ll celebrate the best of our B.C. sector. Please mark your calendar now to
join us for this fabulous evening featuring excellent food, beverages and networking. As in past years, we’ll hold our industry awards ceremony as part of the celebrations.
One last mark your calendar event – our 2026 NCDA golf tournament, to be held next year at the beautiful Morgan Creek Golf Club in South Surrey on Tuesday, Sept. 8. Sponsorship opportunities are available, and registration details will be shared in the coming weeks.
In this issue, we’re proud to share insights from across the industry – including highlights from the 2025 Dealer Member Survey, reflections from the Vehicle Sales Authority (VSA) on Building Confidence in B.C.’s Motor Dealer Industry, and updates from ICBC on our continued collaboration through the President’s Tour of B.C. Chambers. Each story offers a valuable perspective on the strength and evolution of our industry across the province.
Thank you for reading this edition of Signals and I encourage you to explore the many articles focused on important topics of interest to our members and communities we serve.
Sincerely,
Blair Qualey, President and CEO
New Car Dealers Association of BC bqualey@newcardealers.ca
Welcome to Our New Members
Associate Members of the New Car Dealers Association of BC provide vital products and services to dealer members, allowing them to do business with greater cost effectiveness, environmental responsibility and general efficiency. Welcome to our new Associate Members:
NEW MEMBER: PAAYS
Paays is building the foundation of trust in auto finance, empowering dealers and lenders to serve their customers better, faster and more securely. With an innovative platform of software solutions, Paays has become the go-to partner for Canadian auto dealers and lenders for IDV, fraud, AML and income verification. paays.com
NEW MEMBER: XPEL
XPEL Inc. is a global leader in protective films and coatings, specializing in high-performance products designed to enhance and protect vehicles, homes, and commercial spaces. Known for its industry-leading paint protection film (PPF), ceramic coatings, window tint, and architectural flat glass solutions, XPEL combines cutting-edge technology with unparalleled customer support.
XPEL Canada operates as a key part of XPEL’s global network, offering localized sales, training, and technical support. Xpel.com
NEW MEMBER: FLITEHOUSE
At FliteHouse, we’re a true one-stop shop for revenue enablement. Under one roof we bring together an AI-powered coaching platform, expert sales, marketing, technology services, and custom AI agents to help dealers grow revenue while cutting costs.
We work with companies across industries to put more money on the board through modern sales efficiencies – not brute force approaches like dialling more, buying more leads, or hiring more staff. FliteHouse specializes in supporting Canadian automotive dealers, with decades of experience driving digital adoption in the industry. Dealers partner with us to deploy custom AI agents that transform their sales, service, and reception functions – boosting sales performance, improving customer experience, and reducing costs. flitehouse.com/ncda
NEW MEMBER: AUTOGRAPH ANALYTICS INC.
Autograph is your ultimate automotive analytics, data and reporting partner. We transform reporting in the automotive industry, effortlessly aggregate data, and supercharge analysis with AI. Experience sleek, automated reporting and elevate your dealership’s data analysis. Autograph is your key to unlocking data-driven success. autographanalytics.com
Issues?
Christopher Drinovz cdrinovz@kswlawyers.ca 604-507-6192
Building Confidence in B.C.’s Motor Dealer Industry
Supporting fast, fair dispute resolution in B.C.
As the independent regulator of British Columbia’s motor vehicle sales industry, the Vehicle Sales Authority of B.C. (VSA) remains committed to strengthening consumer confidence and promoting fair, transparent vehicle transactions across the province. Our mandate is to oversee the sale of personal-use new and used vehicles, ensuring that every British Columbian enjoys a safe, informed, and reliable vehicle-buying experience.
A central part of fulfilling this mandate is helping British Columbians understand the value and protection that comes with buying from a VSA-licensed dealer. Licensed dealers and salespersons have a duty to learn about the vehicles they are selling and disclose this information to the best of their knowledge, offering consumers peace of mind –and in turn protection with the VSA. In contrast, unlicensed “curber” sales and private transactions provide no such safeguards, leaving consumers vulnerable.
To bring this message directly to consumers, the VSA has been expanding its communication and outreach initiatives throughout 2025. This has included a targeted radio campaign across two major stations in the province, having reached more than one million impressions in the calendar year. This campaign, helping to reinforce the benefits of buying from a VSA-licensed dealer, directs listeners to vsabc.ca for information and resources. Complementing this, our growing presence
and engagement through our social media platforms such as Facebook, Instagram, and LinkedIn, has allowed us to engage with the public in real time while sharing educational content.
These outreach efforts also align with the VSA’s active participation in community and industry events. Recently in September, we connected with thousands of British Columbians at Everything Electric Vancouver, one of the world’s largest electric vehicle and home energy shows. The event brought together leading automakers alongside eager consumers exploring the future of electric vehicles.
For the VSA, the show was an invaluable opportunity to demonstrate how our work supports both licensees and consumers in the ever-changing vehicle industry. Our VSA team members spoke with hundreds of attendees about the VSA’s role in ensuring trustworthy transactions and explained the concrete benefits of buying from licensed dealers. We also gathered insights from dealers themselves, learning about their successes, challenges, and shared commitment to consumer protection.
From our public awareness campaigns to our industry engagement at events, every effort by the VSA serves a common purpose: building confidence in B.C.’s motor dealer industry.
Article provided by the VSA. For more information and resources visit visit vsabc.ca
Sharing Connections
A picture tells the story best. Explore highlights from NCDA’s summer and fall events as we celebrate the connections and accomplishments that continue to drive our industry forward.
From expanding our outreach across the province and building strong partnerships with local organizations, to hosting a successful charity golf tournament – our team has been busy fostering connection and community. At the same time, we continue to advance government advocacy at both the provincial and federal levels, working hard to represent our members’ interests and strengthen our industry’s voice.
Business leaders meet with ICBC CEO in Victoria at B.C. Chamber of Commerce event
Benzo cafe event celebrating car culture leading up to the 2026 Vancouver Auto Show
Kelowna Dealer Association Meeting
BC Lions Show ‘N Shine event in partnership with Vancouver Auto Show
NCDA Charity Golf Tournament
Speed Week at Sun Peaks
meet with MPs in Ottawa
Blair Qualey addressing the crowd at Western Canadian Dealer Summit in Lake Louise
From High-Octane Coupes to Trail-Ready Trucks
STORY AND PHOTOS BY ANDREW LING
2025 Mercedes-AMG GT63 Coupe
Mercedes-AMG’s GT63 Coupe continues its supercar DNA a brand new model, combining an AMG handcrafted four-litre twin-turbo V8 with newly available 4Matic+ all-wheel drive and rear-axle steering for sharp agility.
The ride is surprisingly composed for such an aggressive machine, with the low-profile tires and performance chassis delivering feast and finesse rather than harshness. Inside you’ll find newly optional rear seats (though best suited for kids) and a cockpit rich in technology and luxury. That said, fuel consumption is as voracious as the exhaust note, as befits a sports car.
If you’re after an everyday all-season halo car that still thrills, the GT63 Coupe hits that rare sweet spot of exotic looks with usable year-round performance.
2026 Volvo EX90 Twin
Volvo’s all-electric flagship is a markedly larger, more premium three-row SUV that signals the brand’s full-tilt approach to EVs. It picks up where the XC90 leaves off. Clearly built to impress, it brings Scandinavian design elegance, high-grade materials, cutting-edge tech and, soon, an 800-volt architecture for faster charging. A re-imagined “Thor’s Hammer” LED headlamp design and vertical tail lamps still tie in those quintessential Volvo styling elements.
Complimenting its large battery pack with almost 500 km of range, the dual-motor configuration offers strong performance, smooth ride quality and a minimalist cabin that suits premium aspiration. Early models’ ownership experience may have required patience, but software and connectivity refinements are still arriving. For buyers focused on the long term, the EX90 stands out as a great option within the three-row luxury EV market.
2025 Hyundai Ioniq 9
Hyundai’s flagship EV for the three-row class brings impressive credentials: a generous 500+ km electric range, modern architecture, refined interior and competitive pricing that punches above its premium-market neighbours.
Its retro-modern styling makes it look smaller than it is, and smart packaging allows for plenty of quiet comfort inside for seven. The 800-volt architecture and NACS charge port is compatible with the 350 kW DC fast chargers, allowing for 10 to 80 per cent charge in about 24 minutes. In a Canadian context, where winter range and charger access matter, the Ioniq 9 offers real appeal.
With strong value, thoughtful execution and performance that backs up the ambition, it’s a compelling choice in the growing large-EV arena.
2026 Acura MDX Type S
The MDX Type S elevates the three-row SUV category with driver-focused features: a 355-HP turbocharged V6, Super Handling All-Wheel Drive, Brembo brakes and Acura’s first-ever air suspension system for this model. Inside, the 12.3-inch touchscreen with Android Automotive carries over, replacing the old trackpad interface and modernizing the cabin experience and usability.
The ride and handling are more refined than you might expect in a seven-seat SUV and the 31-speaker B&O stereo can be enjoyed in the quiet cabin. Our ultra blue test car’s exterior colour sure made it stand out! Though smaller than full-sized body-on-frame rivals it still accommodates seven comfortably and manoeuvres well in tighter parking situations.
For shoppers who need family capacity but appreciate sporty character, the MDX Type S strikes a strong balance.
2025 Toyota Tacoma TRD Pro
The Tacoma TRD Pro commands attention with its aggressive styling, wide stance, and off-road hardware that lives up to its name. Under the hood, the new 2.4-litre i-FORCE MAX hybrid powertrain produces an impressive 326 horsepower and 465 lb-ft of torque, making it the most powerful Tacoma yet. Power delivery feels strong and immediate.
The ride quality is surprisingly composed thanks to new suspension tuning and adaptive dampers, allowing the TRD Pro to feel comfortable on pavement while remaining poised off-road. The IsoDynamic seats help absorb impacts, though their design reduces rear seat legroom compared to other trims.
With pricing climbing into near full-size truck territory, it’s not cheap, but resale values for the Tacoma remain exceptional. Between its performance credentials, refined ride, and head-turning looks, this TRD Pro stands apart from the more over landing-focused Trailhunter and will undoubtedly be a magnet for loyal fans and new buyers alike.
Busy Fall Session Ahead
NCDA advocating for a balanced, sustainable path forward
BY MARK JILES, BLUESTONE GOVERNMENT RELATIONS
The fall session of the B.C. Legislature is underway – and it’s shaping up to be anything but dull. The B.C. NDP government has announced plans to introduce 18 new pieces of legislation, eight of which will come from the attorney general’s office.
Alongside this ambitious agenda, the government faces mounting fiscal and political pressures. The minister of finance’s latest update pegs this year’s deficit at $13 billion, a number likely to rise amid ongoing labour unrest. The strike by B.C. government employees continues, and looming negotiations with nurses and teachers could further strain provincial finances as revenues decline.
It’s proving to be a challenging season for Premier David Eby, who not only must navigate these economic headwinds but also faces a leadership review in November at the B.C. NDP’s biannual convention – an event expected to bring its own set of surprises.
Amid these shifting political dynamics, the New Car Dealers Association of BC (NCDA) remains focused on fostering constructive dialogue with government partners to ensure
British Columbia’s automotive industry continues to thrive. The association’s advocacy efforts are guided by one core principle: finding balanced, practical solutions that support the industry’s sustainability while preserving consumer choice.
A main focus for the NCDA is continuous engagement with Minister of Energy and Climate Solutions Adrian Dix regarding the province’s zero-emission vehicle (ZEV) mandate. While B.C.’s new car dealers fully support the shift to cleaner transportation, the NCDA highlights that success relies on policies based on real-world conditions – including enhancements to ICE vehicle supply, consumer affordability, and dependable charging infrastructure.
The NCDA’s position is clear: a path forward based on data, practicality, and partnership will ensure the transition benefits everyone. To achieve B.C.’s ambitious EV targets, a comprehensive, collaborative approach is needed that promotes adoption without compromising accessibility or overburdening dealerships and manufacturers.
Affordability remains a growing concern for both consumers and dealers. The NCDA is actively working with the Ministry of Finance on taxation policies, especially the provincial luxury tax. A meeting is scheduled with Minister Brenda Bailey to discuss how this tax, originally intended for high-end vehicles, has increasingly affected average consumers as vehicle prices continue to rise.
Much of this price escalation stems from advancements in safety, emissions technology, and innovation rather than luxury features. The NCDA continues to urge the government to modernize the tax framework to better reflect today’s market realities – promoting fairness and supporting affordability for consumers and dealers.
Another top concern for B.C.’s dealers is the shortage of skilled automotive technicians. The NCDA has long advocated for increased investment in training and a more flexible, modernized education framework. Expanding opportunities for local instruction – within communities and at dealerships – will help lower barriers for students and strengthen B.C.’s talent pipeline.
A robust, skilled workforce is essential to ensuring the success of the province’s evolving automotive ecosystem, particularly as electrification and technological change accelerate.
As B.C.’s automotive landscape evolves – driven by electrification, innovation, and shifting consumer expectations – the NCDA’s commitment to collaboration remains steadfast. Through open, solutions-focused dialogue with policymakers, the association continues to champion a vision for an automotive sector that balances environmental responsibility, economic competitiveness, and workforce development.
Through partnership and pragmatism, British Columbia can build a sustainable, innovative, and consumer-focused automotive sector – one that supports dealers, empowers workers, and delivers real benefits to British Columbians.
The Affordability Squeeze
B.C. families struggling to keep up hit with antiquated tax
Across British Columbia, families are tightening their belts. From groceries to gas to housing, costs continue to climb – and now, the simple act of owning a safe, reliable vehicle has become part of the affordability crisis.
The average price of a new vehicle in Canada now sits around $66,000. Yet B.C.’s so-called “luxury tax” still kicks in at $55,000 – a threshold set almost three decades ago, when vehicles were smaller, simpler, and far less advanced. Today, that tax applies to the family SUV, the contractor’s pickup, or the van that gets kids to school or soccer practice.
For the more than 400 new car dealerships across B.C. – most of them small, family-run businesses – this moment has become a test of resilience. Dealers are caught between automakers facing higher global costs and consumers squeezed by taxes, tariffs, and inflation. The result is a growing sense that affordability has reached a breaking point.
For families, the challenge is as emotional as it is financial. Vehicles represent freedom, safety, and access. When affordability slips out of reach, it affects far more than consumer confidence; it touches quality of life in every corner of the province.
Why Prices Keep Rising
It’s easy to focus on the sticker price, but much of the increase in vehicle cost comes down to one simple, positive fact: today’s cars are safer than ever before.
We’ve come a long way since the days of seatbelts and airbags as the primary source of safety.
Modern vehicles are equipped with technologies that were unimaginable a decade ago – features that help drivers avoid crashes altogether rather than simply survive them. Advanced Driver Assistance Systems (ADAS) such as automatic emergency braking, lane-keeping assist, blind-spot detection, and adaptive cruise control rely on intricate networks of cameras, sensors, and radar. These systems constantly process data about surrounding traffic, weather, and road conditions to anticipate and prevent collisions.
Each of these components adds cost to design, manufacturing, and repair – but also adds immeasurable value in lives saved and injuries avoided. Vehicles are no longer passive machines; they are intelligent safety platforms that watch, react, and protect in real time.
Mandatory safety standards have also expanded in recent years. Backup cameras, pedestrian detection, and tire-pressure monitoring are now required equipment, contributing further to production complexity. What used to be a straightforward vehicle assembly line is now a sophisticated integration of software, sensors, and automation – all engineered to reduce risk.
And while safety accounts for much of the recent price increase, it’s a trade-off that most consumers and regulators alike support. Every new generation of vehicles prevents more collisions, reduces injury severity, and keeps British Columbians safer on the road than ever before.
Beyond safety, consumers now expect
seamless connectivity, touch-screen infotainment, and integrated smartphone access. Vehicles are rolling computers, equipped with the same processing power that once filled desktop towers.
Then there’s the electric revolution. The shift to zero-emission vehicles (ZEVs) brings new benefits, and reduced maintenance costs – cleaner air, lower lifetime emissions – but also new realities. EV batteries are among the most expensive components ever built for mass-market vehicles, and the infrastructure to support them is still catching up. For most families, even with rebates, the upfront price of an EV remains a hurdle.
Each of these factors – safety, technology, and electrification – tells part of a larger story and that progress carries cost. But those costs have collided with economic headwinds that make it harder for B.C. families to keep up.
The Inflation Equation
The broader economic picture in B.C. has become challenging. Inflation has cooled from its pandemic peak but remains stubbornly high in key categories: fuel, food, and housing. These are the same costs that shape family budgets and consumer confidence.
A new vehicle loan that once felt manageable now competes with mortgage or rent payments. Families are being forced to make hard choices – delaying purchases, opting for smaller models, or holding onto vehicles longer than planned.
Inflation also amplifies the ripple effect throughout the auto sector. Higher shipping costs, global supply shortages, and increased material prices all feed into vehicle pricing. Even service and repair costs are rising, as advanced safety and technology systems require specialized tools and expertise.
In this environment, B.C.’s layered tax regime – among the most complex in Canada – compounds the strain. Between federal GST, provincial PST, and the provincial so-called luxury tax, families face thousands in extra costs at the dealership before they even turn the key.
Taxing the Everyday Car
When B.C. introduced its luxury tax threshold, $55,000 represented a high-end vehicle. Today, it captures many of the most common makes and models on the road.
It has simply become a vehicle tax.
Pickup trucks used by tradespeople, minivans designed for growing families, and SUVs that meet winter driving demands now all fall into the same tax category as luxury imports. These policies might have been well-intentioned, but they are now out of step with reality. A tax designed to target extravagance is instead penalizing necessity.
The average new vehicle now costs more than the point where B.C.’s luxury tax begins. That’s not luxury — that’s everyday life. For the province, this misalignment risks more than unfairness. It risks slowing sales, delaying vehicle turnover, and undermining the transition to cleaner, safer fleets. As vehicles stay on the road longer, it can delay the uptake of new technologies that reduce
emissions and improve safety – the very outcomes policy is meant to encourage.
Tariffs and Trade Turbulence
If domestic policy is one piece of the puzzle, global trade tensions are another.
Ongoing tariff disputes – particularly with the United States – have increased costs for both automakers and consumers. The latest round of U.S. tariff proposals, including a potential 10 per cent levy on Canadian imports, could add billions in costs to the North American auto sector.
Industry leaders have warned Ottawa that such measures would be very damaging, threatening competitiveness and investment. Production decisions are already shifting.
For B.C.’s auto retailers, these disruptions are felt immediately through parts shortages, longer delivery timelines, and higher repair costs. Dealers have worked tirelessly to shield customers from these shocks, but
global uncertainty is making that increasingly difficult.
Tariffs don’t just raise prices; they undermine consumer confidence. Buyers hesitate, waiting for clarity. That uncertainty itself becomes another brake on the economy.
The Impact on Dealers and Families
In many ways, dealers are the economy’s first responders. They see the impact of affordability pressures in real time – the families waiting longer between vehicle purchases, the trade-ins delayed a year too long, the financing applications that fall just short.
When affordability falters, it affects more than showrooms. It ripples through the broader economy – from manufacturers and suppliers to mechanics, insurers, and community charities supported by local dealerships.
B.C.’s new car dealers employ thousands across every region, from Prince George to Nanaimo to Surrey. Many have been family businesses for generations. Yet even these deeply rooted enterprises now face tightening margins, unpredictable inventory, and higher overhead from tariffs and taxes.
Dealers are also adapting to new consumer expectations and environmental mandates, investing in staff training, EV infrastructure, and upgraded facilities to meet the needs of tomorrow’s driver. These investments are essential – but they come at a time when costs are rising across every part of the business. This is why the NCDA and its members continue to advocate for policy solutions that balance environmental goals with economic realities.
What Government Can Do
While many of the forces driving up vehicle costs – from global supply chain disruptions to international tariff disputes – are beyond our immediate control, others are not. That’s where it becomes incumbent on government to examine and use the levers it does have for the sake of consumers, the economy, and a sector that employs tens of thousands of British Columbians.
Across B.C., more than 400 new car and truck dealerships provide 30,000 family-supporting jobs and generate nearly $17 billion in retail sales each year. These businesses anchor local economies, support community organizations, and help connect people and goods across the province.
By making thoughtful, practical policy adjustments, government can ease the affordability squeeze while ensuring the continued strength of this vital sector.
1| Update the Luxury Tax Threshold
The $55,000 threshold no longer reflects the real price of a standard vehicle. Adjusting it to align with today’s market average and indexing it to inflation would ensure families aren’t penalized for buying safe, efficient cars.
2| Reinstate Predictable EV Rebates
Stable and consistent incentives would help more families make the switch to electric without fear that programs will change mid-purchase. Predictability encourages confidence for both buyers and dealers.
3| Put the Brakes on ZEV Mandate Timelines
B.C.’s zero-emission vehicle targets are among the most ambitious in North America. But supply and demand must match policy.
Manufacturers and retailers need achievable timelines to deliver affordable, compliant vehicles to every community, not just urban centres. Consumers need a vehicle that works for the needs of their family, not just the whims of government.
4| Avoid New or Higher Sales Taxes
Adding new levies in a fragile economy would be counterproductive. Families would delay purchases, businesses would scale back, and overall tax revenue would decline.
5| Support a Stable Trade Environment
Tariff escalation benefits no one. Renewed dialogue between our federal government and their U.S. counterparts, emphasizing integrated North American production and jobs, can help lower costs across the supply chain.
Taken together, these are not radical reforms – they’re practical, achievable steps that can make a real difference. By acting on the areas within provincial and federal control, government can help keep vehicles affordable, protect jobs, and maintain B.C.’s reputation as a leader in clean, forward-looking transportation.
Why This Matters
This issue goes far beyond dealerships and driveways. Vehicle affordability is intertwined with mobility, employment, and economic equity.
In a province as geographically vast as British Columbia, reliable transportation is not optional – it’s essential. For tradespeople hauling tools, parents driving children to school, and workers commuting where transit options are limited, affordability determines opportunity.
Vehicle accessibility also impacts environmental progress. If families can’t afford newer, cleaner vehicles, it slows down the overall transition to low- and zero-emission transportation. Policy alignment is key to ensuring that affordability and sustainability advance together.
At a time when governments are striving to make life more affordable, updating vehicle policy is a practical, immediate step toward that goal.
Looking Ahead: Turning Pressure into Progress
The affordability squeeze is real, but it’s not irreversible.
With coordinated action, government and industry can relieve pressure on families while accelerating B.C.’s clean-energy future. That means modernizing outdated tax thresholds, maintaining transparent and consistent EV programs, and engaging constructively on trade policy.
Above all, it requires recognizing that the automotive sector is not the problem – it’s part of the solution. Dealers are employers, innovators, and community partners. They are ready to help government find balanced ways to achieve affordability and sustainability together.
This isn’t just about cars, the NCDA often reminds policymakers. It’s about fairness, affordability, and protecting jobs in every region of British Columbia.
The cost of inaction, by contrast, would be felt everywhere: in delayed purchases, in weaker consumer confidence, and in missed opportunities to modernize the vehicles that drive our economy forward.
If we get it right, B.C. can remain a leader in clean mobility while keeping cars within reach for the people who need them most. That’s a future worth driving toward.
2025 NCDA Membership Survey Highlights
Members see good value in membership
Three in four NCDA members say they receive very good or fair value for their membership (75%) and
Preferred Priorities Members Want NCDA to Pursue
Usefulness of NCDA Outreach Channels
Focusing NCDA Efforts to Assist Members
Are You Compliant?
AML regulations now enforced for dealership leasing and financing
BY RYAN CALDER, CPA, CA, MNP’S B.C. LEADER FOR DEALERSHIPS
As of April 1, FINTRAC expanded its anti-money laundering (AML) oversight to include dealerships that offer in-house financing and leasing of passenger vehicles. If your dealership provides these services, you’re now considered a “reporting entity” under Canada’s Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), and you’re required to meet strict compliance standards.
FINTRAC initially focused on outreach and education, but enforcement efforts are increasing. Dealership executives and managers should prioritize reviewing their AML programs to avoid risk to their business and reputation.
Are You Impacted?
Your dealership falls under these rules if it offers financing or leasing for:
» Passenger vehicles in Canada
» Property valued at $100,000 or more, excluding real estate
» Other business-use property that is leased or financed Passenger vehicles are defined as motor vehicles designed to carry 10 or fewer individuals on public roads. If your dealership provides these directly, even through internal financing arrangements, you are required to comply.
Key Compliance Requirements
If you qualify as a reporting entity, FINTRAC requires your dealership to have an AML compliance program with the following five components:
1| Appoint a Compliance Officer
This person must have the authority and resources to oversee the program, develop internal controls, and ensure requirements are met.
2| Conduct and Document a Risk Assessment
Assess your dealership’s exposure based on the nature of your services, your client base, delivery methods, and geographic risks. This must be documented and kept up to date.
3| Develop Written Policies and Procedures
These must reflect your actual operations, including client verification, record keeping, and reporting processes.
4| Train Your Staff
Employees involved in sales, leasing, or financing must be trained to recognize red flags and follow internal procedures.
5| Review the Program’s Effectiveness
A formal review must be completed at least every two years. The first review is due before April 1, 2027.
What’s Changed Recently – and What to Watch
When we last published on this topic in Signals, the rules were scheduled to come into effect on Oct. 1, 2025. That date was moved up to April 1, giving dealerships less time to prepare. FINTRAC has
MNP works with dealerships across Canada to develop and maintain AML programs that meet regulatory expectations and align with day-today business realities.
also clarified that these rules now apply specifically to dealerships that offer financing or leasing services directly, not just those handling large cash payments.
Another development to monitor is the proposed Strong Borders Act (Bill C-2), introduced in June. If passed, it would significantly increase the maximum penalties for non-compliance. Proposed fines could reach up to $20 million for serious offences. While the bill is still under review, it reflects the federal government’s intent to tighten enforcement around financial crime.
Why This Matters
Dealerships are increasingly seen as potential conduits for money laundering, especially when offering financial services. Noncompliance can result in serious consequences, including:
» Regulatory penalties
» Reputational harm
» Operational disruptions
MNP continues to see gaps in common areas such as unclear ownership of the compliance file, outdated or generic policies, and missing or undocumented risk assessments. Even if you believe your dealership is low-risk, you still need a documented program that reflects your specific operations.
How We Can Help
MNP works with dealerships across Canada to develop and maintain AML programs that meet regulatory expectations and align with day-to-day business realities. Whether you need help getting started or updating your existing processes, our advisors can support you with risk assessments, staff training, policy development, and ongoing reviews.
If your dealership offers in-house leasing or financing, these rules apply to you. Make sure your compliance program is ready.
To speak with an MNP advisor, contact Ryan Calder, CPA, CA, Partner, B.C. Dealerships Leader, at Ryan.Calder@mnp.ca or 604-870-7404
Showcasing Collaboration for Safer Roads
ICBC’s Jason McDaniel hits the road with presentations across the province
ICBC’s interim president and CEO, Jason McDaniel, is taking to the road this fall to connect with business leaders and community members across British Columbia through a series of Chamber of Commerce events, generously sponsored in partnership with the New Car Dealers Association of BC (NCDA).
Jason kicked off on Oct. 9 in Victoria, marking the first in a series of presentations that will continue in communities across the province. The Chamber events provide an important platform for ICBC’s leadership to engage directly with industry partners to share how we’re evolving to better serve the people living in British Columbia.
Each event is made possible thanks to the support of NCDA, which has invested in every community along the way. Blair Qualey, NCDA President and CEO, is also taking part in each event, speaking alongside Jason.
“It’s a pleasure to share the stage with Blair,” Jason remarked. “ICBC’s partnership with
the NCDA reflects our shared commitment to safer roads and safer vehicles for everyone in British Columbia.”
A Shared Commitment to Road Safety
In his presentation, Jason highlights ICBC’s broad responsibility as the province’s public auto insurer and reflects on the progress made since British Columbia transitioned to the Enhanced Care model. A key part of his message focuses on vehicle safety — and the role that new vehicles play in making B.C.’s roads safer.
This focus on collaboration underscores ICBC’s commitment not only to insurance and claims but to supporting safer communities through partnerships with organizations like NCDA and the Chambers of Commerce.
Join the Conversation
There’s still time to attend an upcoming event
this fall and into the new year. Each stop offers a valuable opportunity to hear directly from Jason, ask questions, and connect with other business leaders in your region. Check out ICBC on LinkedIn for more information.
Building Stronger Connections across B.C.
By visiting communities throughout the province, Jason is helping to strengthen the relationship between ICBC, the business community, and the automotive industry. Each event reflects ICBC’s commitment to transparency, collaboration, and innovation.
As the tour continues, ICBC looks forward to deepening these partnerships and advancing the shared goal of making B.C.’s roads safer for everyone.
Please follow ICBC on LinkedIn for more information.
Back to Basics
BY JENNIFER MACGREGOR-GREER AND ADRIENNE ADAMS, MEP BUSINESS COUNSEL
Registering and maintaining a security interest in leased or financed vehicles is a critical aspect of doing business for car dealers and requires care to ensure the dealer’s interest is properly protected. Although B.C.’s Personal Property Security Act (PPSA) was designed to be a practical tool, there are inevitable challenges. One of these challenges relates to correctly identifying the debtor under a vehicle financing scheme.
In the most basic terms, normally the person who should be named as “debtor” is the owner of (or holder of rights in) the vehicle that is being collateralized. So when registering a PPSA financing statement, the dealer should verify:
» Is the person named as debtor the same person to whom the vehicle has been transferred or leased?
» Is the name of the debtor as set out in the PPSA financing statement correct?
Is the Person Named as Debtor the Same Person Names on the Transfer Form?
Usually the person named as debtor will be the same person named on the vehicle transfer form, and this formed the crux of a 2012 B.C. Supreme Court decision (Scott Auto Sales Ltd. v. Becker, 2012 BCSC
988), in which the person named on the transfer form and the debtor named on the PPSA financing statement were different individuals. Although there were a number of complexities involved in the Scott Auto case, one of the relevant elements was that there had been a breakdown in communications between the dealer’s sales department and the financing company, leading to a misunderstanding in who was the transferee of the vehicle. Ultimately, the individual named on the transfer form was different than the person who had arranged the financing, and the named transferee had not consented to the financing on the vehicle. This led to the dealer being required to buy back the financing contract, and losing its security in the vehicle.
To avoid this, ensure all parties are on the same page before delivering a vehicle to anyone.
Is the Name of the Debtor Actually Correct?
More frequently, however, issues around the registration of a security interest come down to confirming the accuracy of the debtor’s name. The PPSA sets out rules for determining the name of a debtor. To ensure the validity of a dealer’s security interest, be sure to verify the debtor’s name as appropriate for the type of debtor.
1| Individual debtors:
If a debtor is a natural person, the name to be registered is usually the person’s full legal name. The debtor’s full surname, full first given name, and full second given name are required. If in doubt as to how much of a person’s name to include on a registration, more is better.
The default rule is that a person’s name is the name disclosed on their birth certificate, driver’s licence, or passport. However, if a person has legally changed their name, the name shown on the name change certificate will be determinative.
It is worthwhile comparing several documents to see if there are different renditions of the debtor’s name. If a person normally employs a variation of their name (for instance, a spelling that is different than on their birth certificate), that preferred version may be used on a registration. If in doubt, best practice is to set out the debtor’s names in as many different variations as the dealer is aware of, as additional debtor names.
2| Corporate debtors:
If a debtor is a company, the name to be registered is the company’s legal name, as shown on its certificate of incorporation. It is prudent to do a company search to ensure that there have been no changes since the certificate of incorporation was issued.
3| Partnerships:
There are several types of partnerships in B.C., and it is not always necessary for a partnership to be formally registered in order to exist. Since a partnership is not a legal entity in its own right, it is best to register a security interest against the names of all the partners, who
may be determined by reviewing a filed partnership registration (if one exists), or the relevant partnership agreement.
Where the debtor is a limited partnership, the PPSA registration requirements are slightly different. Limited partnerships are created by way of a limited partnership certificate and managed by a general partner. The name of the limited partnership may be used as the debtor name, with the general partner as an additional debtor.
4| Unincorporated businesses:
For businesses that have not been incorporated and are simply doing business under a business name, the name of the individual operating the business should be used as the debtor name. However, the business name (or “DBA” name) can be included as an additional debtor.
Spelling errors
Sometimes, despite best efforts, errors are made when debtor information is being entered into the Personal Property Registry system. This will not necessarily invalidate a registration since the validity of a PPSA registration is not affected by a defect unless that defect is “seriously misleading.” This determination is objective: would hypothetical users of the system be misled by the defect? As a result, in B.C. an inadvertent typo in the name of the debtor will not necessarily invalidate the registration, as long as it is not reasonably likely to be misleading.
As always, the foregoing is intended as general guidance only and should not be construed as legal advice. If you require assistance with PPSA registrations, please don’t hesitate to reach out to any of the business lawyers at MEP Business Counsel.
Smarter operations. Exceptional customer experiences. All in one AI-powered platform.
You Had Better Be Sure
The ins and outs of resignation, job abandonment, and dismissal
BY JESSE DUNNING, KSW LAWYERS
A common issue that I see is situations where an employment arrangement appears to have ended, but there is no actual agreement between the parties as to what happened. Did the employee resign? Were they fired? What does it mean when an employee fails to show up to work without contacting the employer?
Understanding how these issues are assessed by the court is critical to avoiding costly errors that may lead to years of litigation.
Resignation
Most simply, a resignation occurs when an employee initiates the termination of their employment. The resignation must be both clear and unequivocal. The test for resignation is a stringent one, it has both an objective and subjective component; the employee must intend to resign, and their words and acts must support a finding that they resigned.
An employer cannot always accept even an apparently clear resignation, especially if the resignation is given in the context of an emotional outburst. Because the test is so stringent, it is easy for an employer to believe that a resignation has occurred when legally it has not.
Example: In the case of Bishop v Rexel (2016 BCSC), the court found that there was no resignation in a case where the employee said he was ‘not coming back,’ advised ‘yes’ when asked if he was resigning, and when asked again, confirmed again that he was ‘done.’ Here no resignation occurred because the employer had a duty to revisit and inquire about the employee’s statement of resignation because it had happened during an emotionally heated exchange. Furthermore, employees can revoke even a clear resignation until it has been accepted and acted upon by the employer.
Job Abandonment
An employee who leaves their employment does not always formally communicate an intention to resign. Sometimes, they simply stop attending work.
The test here is similar to the test for resignation, except that there is no subjective element. Abandonment occurs when, viewed objectively, a reasonable person would understand from the employee’s words and actions that they had abandoned the contract of employment, typically by failing or refusing to attend work without reasonable excuse.
As with resignation, the circumstances matter. A simple unexplained absence may not, on its own, constitute abandonment.
For example, in Koos v A & A (2009 BCSC), an employee on sick leave who failed to return messages from the employer was not found to have abandoned employment, despite evidence that she had reviewed the messages, which asked for an update on her status.
An employer cannot always accept even an apparently clear resignation, especially if the resignation is given in the context of an emotional outburst.
Dismissal
An employer has, as a matter of law, the right to terminate an employee on reasonable notice (or for cause).
Like abandonment, the test for dismissal is objective. The test is whether the acts of the employee, objectively viewed, amount to dismissal. The crucial factor is the clarity with which the dismissal is communicated to the employee. The notice must specifically and unequivocally indicate that the employment is coming to an end.
As with resignation and termination, a purported dismissal made under heated circumstances may not actually be a termination. In Raypold v McEvoy, the court found no termination where, in the context of a drinking party, a VP told a manager that he wanted to fight him and he was fired. The VP apologized the next day, told the manger he was not fired, and gave a written apology. In this case the court found there was no dismissal.
Takeaways
Whether employment ended is not always easy to determine, especially in emotionally charged circumstances. Employers will want to make sure that there is no ambiguity before accepting a resignation or abandonment, and to give employees a chance to reconsider if the resignation/abandonment took place in an emotional situation. Even where an employer has made a mistake by treating a situation as abandonment or resignation, the employer can sometimes salvage the relationship by admitting the error and reinstating the employee.
This is not legal advice. If you are looking for legal advice in relation to a particular matter please contact one of our group members
We communicate all these updates to our clients and readers on our Employer Resources Portal and through monthly newsletters. About the KSW Lawyers Employment & Labour Group: recognized in The Best Lawyers in Canada™ 2025 in Labour & Employment Law; Leading Legal Practitioner in the 2023-2025 Canadian Legal Lexpert Directory; and Best Employment Lawyers and Law Firms in Canada by Canadian HR Reporter.
Social Engineering Fraud
Protecting your dealership from a growing threat
In an increasingly digital world, auto dealerships are facing a fast-growing and costly risk: social engineering fraud. At HUB International, we’ve seen a substantial uptick in these incidents across the dealership industry – and unfortunately, most standard commercial insurance policies either exclude or severely limit coverage for this type of loss.
What is social engineering?
It’s a form of cybercrime where criminals manipulate employees into transferring funds or sharing confidential information. In the past, fraudsters often impersonated managers asking staff to buy gift cards. Today, their tactics are far more sophisticated. Hackers are infiltrating legitimate employee or vendor email accounts – or creating nearly identical look-alike addresses – to intercept messages involving electronic fund transfers (EFTs). When a payment is about
to be made, the attacker subtly changes the banking details so that the funds are redirected to a fraudulent account.
Another common scenario involves payroll: hackers pose as employees requesting a change to their direct deposit information, diverting paycheques before anyone notices.
Why dealerships are at risk
Dealerships rely heavily on EFTs and electronic transactions, especially with the increased use of online payments during recent Canada Post disruptions. These digital efficiencies, while convenient, also create opportunities for fraudsters to exploit. According to the Canadian Federation of Independent Business, more than 90 per cent of cyberattacks start with a phishing email, and the average cost of a business email compromise in Canada can exceed $200,000.
What can you do?
Dealerships should implement strict verification procedures before transferring funds or changing banking information. If you receive an email about new payment details, don’t rely on the contact information provided in the message. Instead, call the employee or vendor directly using a verified phone number from your records or the company’s main reception line.
In addition to procedural safeguards, ensure your cyber insurance policy includes specific coverage for social engineering and funds-transfer fraud. Many traditional policies don’t, leaving dealerships exposed to significant financial losses.
At HUB International, we understand the unique risks dealerships face. Our advisors specialize in helping automotive businesses stay protected with tailored cyber solutions –so your dealership can stay focused on what it does best: driving success.
Helping Athletes Drive to the Finish Line
Special Olympics B.C. Summer Games full of outstanding achievements
The New Car Dealers Association of BC is among Special Olympics
B.C.’s longest-standing champions. It’s our privilege to share stories showing the difference you make by supporting Special Olympics
B.C. Your support helps create experiences of joy, friendship, empowerment, skill development, and health improvements for more than 3,200 athletes with intellectual disabilities in 55 B.C. communities.
From July 10 to 12, the 2025 Special Olympics
B.C. Summer Games in Prince George provided a memorable display of the abilities of athletes with intellectual and developmental disabilities and the power of inclusion.
Over two days of competition, 870 Special Olympics B.C. athletes achieved personal bests, podium placings, and countless moments of pride and inspiration in 10 sports across Prince George.
SOBC – Kelowna golf athlete Ryan Courtemanche, formerly a Prince George resident, has been with Special Olympics for 38 years. He was proud to compete on the golf course where he first learned the sport.
“Special Olympics has given me all kinds of opportunities to stay fit and stay healthy for the age that I am, and it provides me with
good sportsmanship, connection with others, and chances for me to be able to be a role model for others,” Courtemanche said.
He went on to win gold in his sport, along with making countless memories from the Games.
“I’d like to give thanks to all the supporters who help all the athletes to be their very best, and to be included. There are so many barriers out there, but Special Olympics does provide the chance for athletes to be included here,” he said.
Provincial Games are exciting and empowering experiences for SOBC athletes with intellectual disabilities. For many, these Games offer their first opportunity to experience the joy of travelling and being part of a team. The competitors have the chance to chase their
Special Olympics B.C. athlete Matthew Lai cheers during the 2025 Special Olympics B.C. Summer Games Opening Ceremony.
goals and be celebrated for their abilities and their accomplishments.
“It’s been awesome – I’ve got all personal bests today and I beat my times from qualifiers,” SOBC – Oceanside athlete Shayne Blandin said. “I’m having a blast. It’s been so much fun to come back – seeing all my old friends from SOBC Summer Games and old coaches, and seeing new faces has just been an incredible adventure so far. Keep your head up, keep going, work on your personal best, and just have a blast and keep going!”
Athletes from 46 communities across the province competed with determination, with the youngest being 13 and the oldest 73. In total, 1,347 medals were awarded to proud athletes.
“I loved my time in Prince George. The views, the food, the coaches and the home runs. Softball is the best! It’s in my heart and so happy I get to play. I love to pitch and have fun with my teammates and friends,” SOBC – Coquitlam athlete Reid Demelo said.
Supporting these athletes were 332 dedicated volunteer coaches and mission staff from communities across B.C., along with 845 enthusiastic SOBC Games volunteers.
These empowering experiences were
made possible by the generosity of donors and sponsors including New Car Dealers Association of BC. Heartfelt thanks for your commitment to enriching the lives of individuals with intellectual and developmental disabilities through sport!
Members of the B.C. automotive community can continue to change lives through sport by
supporting the 2026 Auction for Athletes, which is set to return April 14 to 17.
To get involved, please contact Heather Maciver, SOBC Vice President, Fund Development, Marketing, & Communications, at hmaciver@ specialolympics.bc.ca
You deserve maximum performance from your business. The right advisor can help you navigate the challenges of a competitive industry and drive consistent results.
Rhythmic gymnastics athletes gather for a photo with their medals.
Music to Your Bottom Line
In today’s automotive market, time is money. Every additional day a vehicle sits on your lot, it eats into your profits – tying up capital, increasing depreciation, and raising floor plan costs.
Thankfully, SiriusXM is proving to be instrumental in moving vehicle inventory faster with a newly designed program and enhanced customer experience.
Recently, SiriusXM launched its Extended Service Subscription, available to dealers and customers when ordering new, equipped vehicles. The program adds a three-year Platinum Plan subscription – valued at more than $1,000 – built directly into the vehicle purchase, offering customers significant savings and unbeatable value.
No monthly fees. No rate hikes. No credit card required. Just three uninterrupted years of SiriusXM’s best entertainment, ready to go from day one.
Just
entertainment, ready to
After only one year in market with General Motors, the results speak for themselves: vehicles equipped with the Extended Service Subscription are selling an average of 17 days faster than those without it.
That difference translates to:
1| Improved cash flow
2| Drawing in more buyers
3| Measurable financial gains
“This offer was engineered with dealers in mind,” says Michael Mazgay, Vice President, Automotive Partnerships & Dealer Operations at SiriusXM Canada. “By reducing days to turn and improving the customer experience, we’re helping our partners
strengthen both their bottom line and their customer relationships.”
In a market where every advantage counts, SiriusXM’s Extended Service Subscription is proving to be more than an add-on – it’s a sales and profit accelerator.
The takeaways are clear: sales move faster, customers save more, and dealerships win.
Interested in bringing this advantage to your dealership? Connect with your Regional Manager Salima Manek at Salima.Manek@ SiriusXM.ca
OFFICIAL SUPPLIERS AND PARTNERS
The New Car Dealers Association of BC would like to acknowledge these fine companies for their support of the association’s activities.
OFFICIAL SUPPLIERS Premier Partners
GOLD LEVEL
CADA 360 programs are unique. Each is designed under the guidance of a dealer committee, and participating dealers become stakeholders. “It all comes back to you” is more than a tag line: it’s a guarantee to members. The result is a powerful combination of industry-leading business solutions for health and wellness and exceptional dealer representation. CADA also supports the development of automotive leadership through its partnership with the Automotive Business School of Canada. cada.ca
First Canadian Financial Group is a national, privately chartered life insurance company offering life and disability coverage on consumer loans through dealership financial service offices. Since 1988, it has been marketing its insurance, mechanical breakdown protection, and protection product programs through automotive, RV, and marine dealers across Canada with tremendous success. firstcanadian.ca
Michael Mason & Co. has been manufacturing and supplying the automotive industry since 1967. It has products for every department within your dealership and fabricates products at factories in B.C. michaelmason.ca
Santander Consumer Finance (SCF) is a leading consumer finance bank present in 16 European countries, Canada and China. It’s focused on supporting customers by offering the best financial solutions, and helping partners (OEMs, dealers and merchants) boost sales capacity by financing their products and developing technologies to give them a competitive edge. With more than 15,000 professionals at the end of 2024, SCF serves 17 million customers and 130,000 point-of-sale partners. It’s part of Digital Consumer Bank, one of the five global businesses of Banco Santander, which encompasses the consumer finance business of the group worldwide. santanderconsumer.ca
SILVER LEVEL
OPENLANE makes wholesale easy by connecting the leading automotive manufacturers, dealers, rental companies, fleet operators, captive finance and lending institutions as buyers and sellers to create the most advanced digital marketplace for used vehicles. Our innovative products and services deliver a fast, fair and transparent experience that helps customers make smarter decisions and achieve better outcomes. openlane.ca
CARFAX Canada, a unit of IHS Markit, is Canada’s definitive source of automotive information, delivering vehicle history, appraisal and valuation. Drawing on billions of data records from thousands of unique sources, its products enable used vehicle buyers and sellers to make informed decisions. Formerly known as CARPROOF Corporation, CARFAX Canada is dedicated to transparency, and is trusted to provide impartial and comprehensive information to dealerships, vehicle manufacturers, consumers, major auctions, governments, insurance providers and police agencies. carfax.ca
Tekion’s Automotive Retail Cloud (ARC) transforms dealership operations with a fully integrated, cloud-native platform that streamlines every aspect of the customer journey. From sales and service to parts and finance, ARC unifies workflows, reduces redundancies and enhances efficiency with real-time data and AI-driven insights. Dealers can deliver a seamless, personalized experience across digital and in-store interactions, meeting the evolving expectations of today’s consumers. tekion.com
BRONZE LEVEL
MNP National in scope and local in focus, MNP provides client-focused accounting, consulting, tax, and digital services in more than 150 communities from coast to coast. With 24 offices across B.C., we are where you are—or just around the corner. As trusted advisors to hundreds of dealerships across Canada, we work with single-store operators and multi-store groups in every sector of the industry. Every partner-led interaction reflects your unique needs as a dealer, the specific challenges of your business, and the demands of your community—delivering tailored solutions to keep you moving forward. mnp.ca
SiriusXM is the country’s leading entertainment company. SiriusXM creates and offers commercial-free music, premier sports talk and live events, comedy, news and exclusive talk and entertainment. SiriusXM is available in vehicles from every major car company, smart phones and other connected devices as well as online. siriusxm.ca
Associate members of the New Car Dealers Association of BC provide vital products and services to dealer members, allowing them to do business with greater cost effectiveness, environmental responsibility and general efficiency.
