Belhassen Chamkhi Attya 12+ Delivering Leadership, Accountability, and Excellence
firstname.lastname@example.org (+216) 22361582 161 Ettalouth Street Zouhour 2 City, Tunis 2052
LEADERSHIP AND OPERATIONS TRAINING | DEVELOPMENT Dedicated leader with over 12 years of proven results using operational and leadership strengths to solve specific and measurable needs for complex organizations through the training, development, and engagement of associates.
KEY COMPETENCIES Directing Others • Business Acumen • Decision Quality • Developing Direct Reports • Listening • Managerial Courage • Planning • Problem Solving • Drive for Results • Strategic Agility • Building Effective Teams • Re-engineering
AREAS OF EXPERTISE Managerial:
Performance Management • Employee Engagement • Change Management • Communication Personal and Team Development • Coaching • Leadership | Competency | Work Skill Development • Project | Program | Resource Management • Strategic Planning • Curriculum Development • Measurement and Reporting • Policy | Procedure | Best Practice Development • Needs Analysis • Budget Planning • Learning Management Systems • Surveys • Analysis • Performance Metrics • •
EXPERIENCE Nokia Siemens Networks, 2007 to 2013 Director Training & Development | Middle East & Africa MEA, Oversaw all aspects of budgeting, planning, and implementation of strategic training and development opportunities in Distribution for 45 Customers in MEA and More than 10000 internal Employees. Additionally, Led Telecom Portfolio in Variant Benchmark and Technical expertise as Core, Radio, Access, IT, CISCO, MPLS, IMS, LTE, Rel4 with Good experience in Leadership and Soft Skills Training. Select Accomplishments: Assessed organizational needs and collaborated / consulted with HR and Customers at the whole MEA region to develop Training Solutions for 45 Customers including some of the biggest names in the industry such as Vodafone Group, Zain Group, STC Group, Ooredoo Group, Etisalat Group and Bharti Group and many more. Directed End-To-End Operations achieving an average of 1000 classroom per year in MEA. Managed Multinational Team of 10 internal Trainers, 10 cordinators and more than 100 External Trainers being responsible for their competence development plans, action plans and allocation. Led Employee Engagement process in transition period and reduced turnover by 80%. Generated and conceptualized Delivery Quality KPIs to enhance Customer Feedback and achieved 98% of satisfaction degree over the whole customer evaluated sessions. Directed Quality Management Projects in company global delivery failures and created a RAMP UP Process making trainers participate with care teams to troubleshoot systems live errors which improved the quality rate to jump to 87% from 54% in three months. Handled financial control in the purchasing actions consisting on budgeting and approval of the supplier outsourced training, reducing travel costs by 30% via implementing new policies and processes. Maintained B2C focus leading direct customer meetings and generating a yearly average of 10 customized Training Solutions. Coached Trainers to Participate on Sales Cycles Offering more training solutions and collected more than 20k Euro within this extra-selling method. Over exceeded sales target by 20%| year creating the waiting list treatment process extra to 1MEuro income. Generated recovery measures in delivery failure and oversaw total success with customer satisfaction.
Belhassen Chamkhi Attya 12+ Siemens Team Leader | Senior Trainer, 2001 to 2007
Multinational Training experience delivering an average of 180 day per year to variant customers and internal with a team Management and project Management charge.
Select Accomplishments: Delivered Trainings from Introductory to Expert Level In Africa, Middle East, Europe and Asia. Expert in Core and Technology Training with Solid Experience in Rel4, VoiP, SS7, Switching, Routing, Troubleshooting, OMS, IMS. Held support to Training Manager facing customers for selling training products, Designing Solution, Managing Projects and leading a team of 5 Trainers. Managed Training service Development activities creating 7 training material successfully passed and saving 60% from budget. Delivered successfully Installation and configuration trainings for company new products. Led test Bed End-To-End activities coordinating with departments for access and utilization. Expert in EWSD, HiS, HiE, HiQ fixed, Mobile and Surpass solutions. Expert in SS7 Tracing, System internal Tracing having participated in more than 50 case in Customer direct assistance with the Technical Assistance Center. Drived Trainers coaching and interviewing new hire and reported periodically business need to leadership team.
ADDITIONAL EXPERIENCE LMS / Developper- Excellent Experience in LMS Platforms Development and Administration, Siemens, NSN Vendor Managed Inventory (VMI) Planner – Cost Center Responsible and purchase approval,NSN Senior Quality Process Manager – NSN Finance Controller – NSN Change Management - NSN
EDUCATION Master in Quanum Optics, 2000 Ecole Normal Superieur – Paris Faculty Of Sciences – Tunis Master in GSM & Access Networks, 2001 SupCom – Tunis
CERTIFICATIONS Qualified Senior Trainer – Siemens AG Senior Process Manager – Nokia Siemens Networks