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Edition 19

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creative decision making and project management skills to contribute to the success of the task.


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For more information please visit their website or telephone the Bristol office on T. 0117 902 1333

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BIMA D-Day is supported by 100 leading digital agencies, including e3, and offers students an insight into life in the industry, by using a specially-created resource (including videos from BIMA) to take them through one of a series of challenges from digital design, mobile apps, social media and web development. Students taking part were encouraged to use


Through long-term relationships with national and global brands, we maximise their business impact across multiple channels. Our unique mix of data driven insight, creativity, and technical innovation has seen us grow into an award-winning agency, who consistently feature in the NMA / eConsultancy Digital Top 100. With over 60 specialists at our London and Bristol studios, we work with clients including Kia, Orange, Royal Navy, Clarks and the National Trust.

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e3’s Bristol office supported the British Interactive Media Association’s (BIMA) D-Day (Digital Day) challenge on October 10th by visiting Hans Price Academy in Weston Super Mare for the second year running offering young people a real insight into the UK’s digital industry.


Neil Collard, e3 MD said: “We’re incredibly proud to feature in the Drum Digital Census 2013 and be recognised once more for our work as one of the UK’s largest independent digital agencies. We’re particularly pleased that client satisfaction contributed significantly to the polls”.


The Census provides a comprehensive review of the digital marketing landscape in the UK and covers three key polled areas, financial performance, client satisfaction and the respect of peers.



Follow us.. The top Italian restaurants are not only to be found in London. Bristol is fortunate to be the home of Rosemarino, the winner of Bristol Good Food Award Best Breakfast 2012 and 2013 Best Italian Restaurant 2012 and 2013 and now Best Front of House 2013. The restaurant was set up by Sam Fryer, Mirco Bertoldi & Tony de Brito 3 years ago in support of their passion for the very best authentic Italian food and cuisine, indeed much of their speciality Italian delicacies come from Mirco’s home village in Italy, supplied through his family connections, while his father produces most of their cured meats, assuring provenance, authenticity and flavour.

e3 is one of the UK’s largest independent digital marketing agencies, specialising in strategically connecting brands and audiences in the digital world.



Following e3's recent successful listing in the Econsultancy / NMA Digital Top 100 in June, e3 has topped the industry polls again, and has also been ranked in The Drum Digital Census 2013, released in September.

Neil Collard, e3 MD said: “It’s great to be supporting such a brilliant initiative. The UK industry, both nationally and regionally needs to inspire the next generation of school children to consider digital as one of the most dynamic and rewarding career paths that they can take”.


e3 - one of the UK’s largest independent digital marketing agencies is celebrating being recognised as among the UK’s most successful and well regarded companies in their field.


This year’s BIMA D-Day follows an O2-commissioned report released earlier this month which indicated that Britain needs to create and fill 750,000 new digital jobs to keep pace with the global digital economy. With one fifth of these jobs ideally suited to the new generation of computer-savvy school children and Government initiatives designed to accelerate digital economic output to be worth £7 billion per year by 2017, there is a real need for the industry to inspire school-age children to embrace a potential career in digital.

Other ingredients such as wine and olive oil come from established local Italian specialists and fresh ingredients are sourced locally from a network of regional suppliers. They say “The emphasis is on freshly prepared food using a range of locally based suppliers and producers, no fancy or complicated masterpieces – just great food from great ingredients. Our lunch and dinner menus are based on satisfying regional Italian specialities and change weekly allowing us to make the most of seasonal ingredients when they’re at their best.” Their Head Chef, Dan Snelling, takes classic Italian dishes and gives them a modern twist. Inspiration comes from the simplicity and diversity of Italian cooking. The guys behind Rosemarino want to offer the people of Bristol a similar experience to Bocca di Lupo and River Café in London, but without the London price premium. The restaurant hosts wine makers dinner events focusing on the different regions, in November it will be Piedmont. They feel truly honoured to be joined by visionary wine producers Conterno Fantino. The cuisine of the North West is traditionally renowned for its richness and highly coveted truffles, but Piedmont also has one of the most progressive food scenes in Italy. The menu reflects this attitude and will do justice to the fantastic Barolos, Barbera d'Albas and Dolcettos of Conterno Fantino. These evenings are very special events and booked up well in advance. They are busy all day, welcoming regulars and first timers. Every day is a special day at Rosemarino, whether it's dropping in for one of their legendary breakfasts, try Tommy’s one pan wonder – bacon, onions mushrooms and potatoes all fried in one pan with two eggs

cracked on top and melted cheese, served with toast, or Sunday lunch, savour overnight roast lamb with salsa verde, cauliflower cheese and all the trimmings, or perhaps a convivial Italian dinner with friends or maybe just a cup of real Italian coffee. Experience any of these and Rosemarino will become a regular haunt.

For more information, or to make a booking, please visit their website or telephone on 01179 736 677 1 York Place Clifton Bristol BS8 1AH We are open on Sunday and Monday 9:00am-3:00pm, and on Tuesdays to Saturdays 9:00am-3:00pm 6:00pm-10:00pm.


Mob: 07766112533 Tel: 01985 217150 Email: Units 2/3 Newopaul Way, Warminster Business Park Warminster, Wiltshire BA12 8RY

Delivering high quality wines for over 80 years. Proud supplier to The Rosemarino Restaurant

0117 941 1511 Parkway Trading Estate, Bristol BS2 9PG

BBP Media Contents pg ed 19_Layout 1 14/01/2014 16:13 Page 3


Welcome to BBP Edition 19, showcasing the best of business stories and comments from across the region. In this edition Bev James continues her advice series for new businesses and we feature a Question and Answer session with Rose George about her experiences on a container ship in “Deep Sea and Ocean Going”. We will be discussing Facilities Management, changes within the Delivery Industry, and looking at Alternative Sources of Funding for Businesses. In our next edition Bev James will look at Expanding Your Business, while Ruby Mc Gregor Smith, CEO of MITIE talks about the importance of harnessing young talent. We will also be looking at the “Wellness” industry, building for the over 50’s and at the changes and challenges facing the Haulage industry.

BBP Media 11 Canalside Office Complex, Lowesmoor Wharf, Worcester WR1 2RR Tel: 08000 807 809 Fax: 01905 726 467 E: W: Publisher: PIL (Europe) Limited Print & Design: Heron Press UK ALL RIGHTS RESERVED Reproduction in whole or part prohibited without permission. Colour transparencies, prints or any pictorial media for this publication are sent at owners risk and whilst every care is taken, neither PIL (Europe) Limited or its agents accept liability for loss or damage. No editorial submissions will be returned unless accompanied by a Self Addressed Envelope.

DISCLAIMER Whilst every effort has been made to ensure that adverts and articles appear correctly, PIL (Europe) Limited cannot accept responsibility for any loss or damage caused directly or indirectly by the contents of this publication. The views expressed in this magazine are not necessarily those of its publisher or editor.

Opus Recruitment Solutions BBS Consultants and Actuaries Ltd Tony Dicker and Co Hunter Accountants digiprint Box & Seal Petlon Polymers Ltd RHW Engineering PFS (Helston) Ltd RB Engineering Southwest Limited Henshaw Inflatables Whiddon Valley Engineering Ltd South Wales Superbikes Tor trucks Ltd Arleen Coaches Harrison Fork Trucks Honeyfield Trailers Centre Mike Knight Tyres NTM Motor Services Ltd Elite Mobility Dolphin Lifts Western Ltd Limbs & Things First Step Homes Saxons Property Services Glentworth Lettings Security Group Ltd SCS Electrical Installations All Point Security Services Ltd Absolute House Logical Cleaning Solutions Stonecraft Paving Centre Western Flat Roofing Davis Roofing Newglaze CODA Architects Britannia Construction Roberts Limbrick Ltd extendArchitecture Arch House Deli The Globe Smiths Hotel The Bell at Ramsbury Choc on Choc The Old Mill, Salisbury The Grand Hotel The Kings Arms Inn Stowey House Farm Koh Thai Tapas The Swan and The White Hart St Enodoc Hotel The George Hotel

4 6 8 10 12 14 16 18 19 20 21 22 24 26 28 30 32 34 35 36 37 38 40 41 42 43 44 45 46 47 48 49 50 54 56 58 62 65 66 67 68 69 70 71 72 73 74 76 78 79 80

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Operations, across both permanent and contract recruitment. The core markets for this service are NHS and Healthcare, Local Government and Corporate Services.

Opus Recruitment Solutions, the award winning specialist Information Technology, Oil and Gas recruitment specialists, covering both permanent and contract placements, have expanded their offering to include two new divisions, Baltimore Consulting and talentcubed. This rapidly growing young company which was founded in 2008, as an IT recruitment consultancy and started out with just 4 people based in a small office in Bristol, has grown significantly in the 5 years since incorporation. Even their first year turnover was an impressive £1.2 million, rising in 2012 to £9.3 million; expected turnover this year will be in excess of £12 million, with forecasts for 2014 predicting circa £20 million. Opus is obviously providing just what the market wants.

Darren Ryemill CEO, receiving " A prestigious entrepreneur of the year award"

Charmaine Kenny, Contracts Manager, Baltimore Consulting, asserts “With the strong footing achieved in 2013, 2014 will see Baltimore Consulting expand rapidly. We have a huge amount of demand from our clients and as a result are on the lookout for talented people to join us. Whether they are experienced or not, if they have the right attitude and desire to succeed then we want to talk to people about joining our team. We have invested heavily in training to ensure that the people that join us succeed and they will be joining a team with a wealth of experience”

2014 will see the first international offices opening, with Holland and Germany being the first on the Agenda. The first US office is scheduled to open in 2015.

talentcubed – The world’s first social networking platform dedicated to connecting the business leaders of today with the talent of tomorrow. talentcubed will not only save companies time and money with graduate recruitment, it will actually complement and potentially replace traditional recruitment strategies.

You would think that the directors would sit back and congratulate themselves on such significant achievements and be satisfied, but no, the forward looking management team have identified two further directions in which to expand the company’s offerings, Baltimore Consulting and talentcubed.

It is a platform for organisations to identify new talent. You can introduce yourselves and start “relationship building” with chosen, strategically selected individuals or groups. You can source interns through a mentoring relationship with a long term strategic view.

2012 saw the opening of the London office and current employee numbers for the group total rise to 55. By 2013 Opus was expanding into Oil and Gas recruitment.

Baltimore Consulting – Is a Senior Appointments recruitment consultancy focusing on critical areas of business change that result in accelerated demand for high value, niche skills in Project, Programme, and Business Transformation / Change Management, as well as senior positions within IT and Business Intelligence, Accountancy, Human Resources, Marketing and


Baltimore Consulting was formed in 2013 and things have been going from strength to strength. Having started with just 2 people, Baltimore Consulting is now up to 5 consultants. The business has been concentrating on growing revenue; however 2014 it will be focusing on increasing the number of consultants. Predicted first year turnover is at £1.5million and the Baltimore Consulting team are predicting an even faster rate of growth than Opus achieved.

ǁǁǁ͘ŽƉƵƐƌĞĐƌƵŝƚŵĞŶƚƐŽůƵƟŽŶƐ͘ĐŽŵ +44 (0)117 968 9292

Specialists in Recruitment

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talentcubed is a brilliant concept, and forms a perfect fit for the combined IT and recruitment capabilities within Opus, while mining hitherto untapped sources of talent. talentcubed only went live in September 2013. In that time the talentcubed team has been at fresher’s fairs all over the country, introducing the site and the idea to students, as well as introducing the concept to companies involved in hiring graduates. It has been receiving very positive accolades from students as well as employers. The business simulator games have been a massive hit and are a new and unique way for employers to engage with future talent whilst they are still studying.

The energy that buzzes around the team at Opus is not just channelled into commercial activity, they also are also very involved in charitable events in their local community; raising money this year for “Children’s Hospice South West”, “Great Ormond St Hospital” and “Balls to Cancer”. This has been done through charitable giving from people’s salaries, a Charity Football match and a swim across the English Channel. Opus are proud to be different, continually investing in the business, creating meaningful relationships and positioning themselves ahead of the game for long term wins are all in their DNA. As Darren Ryemill (Opus CEO) says “the best candidates aren’t necessarily looking for work, in fact the truth is they are rarely looking as they are often very well looked after in their roles, because they are valued. As we want to provide our clients with the best candidates on the market it makes sense that we build relationships with these exceptional candidates even when they are at their most inactive on the job market. That, combined with exceptional service, is what differentiates Opus. That is why our clients recruit our candidates – because they are better than our competitors’!”

Follow us Opus Recruitment Solutions are committed to delivering excellence and innovation to the recruitment industry across each of their divisions. They are committed to “a new way” of recruitment, providing an exemplary service to their clients and priding themselves on the quality of the candidates they work with, focusing on just the “top 10-20% of the market place” rather than only focusing on the candidates looking for work right now. One wonders where next for this exciting company, Sam Jenkinson (Business Development Manager) says “With Darren Ryemill at the helm of this group of companies I can safely say that our greatest business success is yet to come. Darren is a serial entrepreneur that is always looking at the next idea. That combined with his drive and ambition to make the current business ideas thrive and grow make the group of companies under his leadership both an exciting prospect and a very exciting group of companies to be involved in.”

Contractor PAYE Umbrella that ensures the best possible net pay through utilising legitimate business expenses

The world of business is changing - fast! We are dedicated to providing total quality service to assist clients with their business needs. Call us for a free tax planning meeting Richard Stone Ben Woodbridge Matt Davies Adrian Webb Alison Watt Matt Garland Dave Memery Joe Ottway

Corporate Finance Incorporated Businesses Unincorporated Businesses Management Accounting Taxation PAYE & Payroll VAT Audit

Proud to be associated with Opus Recruitment To see what we can do for you, Visit our website or call one of our friendly team on 0800 434 6446

Charnwood House, Marsh Road, Ashton, Bristol BS3 2NA. Telephone: 0117 305 2600. Facsimile: 0117 305 2601. Email:


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• Understand the financial implications on your business - you will need to pay contributions on behalf of your eligible workers, and there are likely to be additional costs such as specialist systems and management time • Get your administration processes and systems set up and tested well ahead of your ‘staging date’, in order to avoid failing to meet this deadline and potentially facing a fine • Let your employees know what is happening - it is imperative that they understand the benefits and value of your pension scheme, otherwise you are at risk of employees feeling they are just being hit with yet another cost Successfully implementing auto-enrolment will be an important milestone in your business - but it isn’t the end of the journey. Your new pension duties will form a continual ongoing part of day-to-day HR and payroll within your business. To really benefit from introducing auto-enrolment you also need to ensure your scheme is governed properly and effectively communicated to your workforce.

The auto-enrolment capacity crunch Automatic enrolment - the name for the new employer pension duties required by law - is one thing you can’t afford to set aside to another day. The legislation is comprehensive and the vast majority of businesses will require specialist advice and support to make sure they are complying with all aspects of the new rules. In addition, such a significant change to your day-to-day business should not be rushed through if you are to get it right. Even if you already have a workplace pension scheme, it will take time to check that it meets all the required standards and make any changes necessary. To introduce an entirely new scheme could take even longer. Then you need to get your systems and processes set up to deal with the various administration and communication requirements.

Paul McArdle Auto-enrolment Manager, BBS Consultants & Actuaries Ltd

Over the next few months alone, 35,000 employers will reach their ‘staging date’ – the date at which they are legally required to start auto-enrolment. The increased demand for autoenrolment software, new pension schemes and other workplace pension services may soon outstrip supply - and this increase in pressure will only get worse as time goes on. It is vital that your business is well prepared to meet your new legal duties. In summary, you need to: • Make sure you can introduce a good value pension scheme before capacity in the market is restricted

By planning early and well, you can ensure your workplace pension delivers value back to your business over the long term and is not simply an additional cost.

BBS Consultants and Actuaries Ltd Canard Court, 23-25 St George’s Road Bristol BS1 5UU email: phone: 0117 937 8700 0117 937 8763

The essentials of auto-enrolment in less than 4 minutes. Watch the video:


workplace pensions


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Workplace Pensions Grave concerns are being expressed by the financial services industry in the light of new government measures to restrict charging for advice connected with Auto Enrolment. An issue being increasingly flagged up by employers is the costs of providing professional financial advice to their employees as well as themselves, under Auto Enrolment provisions. It is a provision of the scheme that companies have a workplace pension in place that meets the government’s criteria, otherwise the government’s default scheme NEST needs to be implemented. There is some concern about the returns from NEST. It may be that a company’s existing scheme meets not only the criteria, but would be a better option, so companies are seeking advice from their accountants, financial advisors and specialist pension consultancy firms. Some companies subsidise this advice in order for their employees to make an informed choice, ready for their staging date, but are finding the costs an additional burden, particularly in these tough economic conditions. The alternative, expecting employees to fund their own advice, or that given to their employers, is coming under fire from the government, who are concerned that pension pots will be eroded by unfair fees. The Government has, therefore decided to impose a ban on companies imposing consultancy charges on employees joining auto-enrolment pension schemes. Until now the employer could pass on this cost of such consultancy fees to its staff. Campaigners have warned that this can slice as much as 50pc off the first year's savings. The Office of Fair Trading announced earlier this year that it was investigating workplace pensions to ensure the market was functioning properly and costs were being kept down. Steve Webb, the Pensions Minister, has also outlined a proposal to cap the charges on "default" funds within defined contribution pensions. Default funds are those in which your money is invested if you don't make an active choice; defined contribution schemes are those where your eventual income depends on stock market returns and the fees imposed, rather than being guaranteed, as in a final salary scheme.

The investment industry is expressing grave concern about the impact the new measures on charges may have, with employers who are already stretched, turning to the cheapest advice, which may not be the most effective in the long term, especially as the industry’s charges are at a historically low level. A spokesman for the CBI, the employers group, said: “We are surprised that the Government feels it needs to take action on charges, given they are at their lowest-ever level." The ABI said pensions charges had "fallen dramatically" over the past decade with the average fee on new automatic enrolment schemes at just 0.52pc a year. Ewan Smith, M D of Scottish Life, said: “We are very disappointed by this announcement as we believe it will undermine the success of automatic enrolment. “The DWP are hugely undervaluing the importance that advisers have in making automatic enrolment a success." Steve Gay, director of life, savings and protection at the Association of British Insurers, said: “We agree it is vital that savers have confidence that the pension savings system can be relied on and charges are an important part of that. However, the Government’s decision to ban consultancy charging in automatic enrolment schemes creates a different risk to the success of pension reform in that it will reduce the availability to employers of advice and support to ensure they make the right pensions decision for their employees." The auto-enrolment project started in October and is aimed at ensuring all workers have some provision for their retirement. Millions of workers in the UK will gradually see a slice of their pay packet being automatically diverted to a savings pot for their pension. Employers are obliged to pay in as well, with the government adding a little extra through tax relief. Those who already save in a workplace pension scheme or are self-employed will not be signed up.

For more information visit the government web site or speak to a qualified advisor

Mr Webb said: "With millions of people taking up pension saving for the first time under automatic enrolment, we have to give people confidence that they will get good value for money. That is why we are banning consultancy charges, where scheme members end up paying for advice given to their employer." The Government is keen to clean up any practices in the pensions industry as it rolls out the auto-enrolment scheme. Millions will be entered into the scheme, which was launched last year, over the next few years.


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tonydicker&co chartered accountants

Highly experienced, Tony Dicker, who qualified as a Chartered Accountant in 1974, has been providing traditional accountancy compliance services to a wide range of sole traders, partnerships, LLPs and Limited Companies, from his Keynsham premises, since he started his independent accountancy practice in 2007. He provides a very personal service, and when he resigned his partnership in a national firm, was able to bring with him a block of around 50 clients many of whom he had acted for over a number of years.

Tony has a number of individual personal tax clients for whom he undertakes compliance work and tax planning. He also assists in new Company formations and handles all Companies House statutory filing matters for his corporate clients. Discussing his future plans, he said, a little ruefully, “Having been in practice over a number of years my client base is getting older with me! Increasingly I am seeing the need for tax planning for retirement including the long term care needs of many of us later in life. I am particularly interested in being able to help my clients preserve their wealth for future generations, and am now exploring ways of improving this type of planning for my clients and currently having discussions with an independent organisation specialising in tax and estate planning through trusts etc”. He continued, “I like to think I provide a very personal service where clients know they can contact me or meet at any time, and during the evenings and at week-ends if it’s more convenient to do so.”

Call Us

0117 330 8510

tony dicker &co

For more information please telephone: 07736 779 855 visit the website or email Tony on When we asked about that decision, he said, “Without doubt, my greatest business challenge was setting up on my own after many years in partnership with others. I spent a whole day telephoning the 50 clients that my firm were allowing me to take with me as part of my goodwill and capital entitlement and was delighted and relieved to find that with only one exception they were all very happy to move with me. I was even more delighted when, almost exactly one year later that one remaining client came back on board thus completing a 100% success rate in the transfer of those existing clients.”

It is hardly surprising then that over the intervening years his practice has doubled in size with new clients coming on board mainly through recommendations from his very loyal client base, but also as a result of his networking activities during the earlier years of his business. Tony Dicker and Co provide a complete service to SMEs and also deal with the personal tax affairs of their business clients, including Self Assessment, Capital Gains Tax, Inheritance Tax and National Insurance. In addition he provides payroll services, and deals with the preparation of VAT returns and Corporation Tax returns for over 100 business clients.


tonydicker&co chartered accountants

You can count on us for a professional result

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Alternative Sources of Funding for Businesses Peer to Peer Lending Although the government has released funds to encourage the banks to lend, many smaller and start-up companies are still struggling to access finance to grow their businesses. With the high street banks still being reluctant to lend to even creditworthy companies, demand for funding has led to a range of alternative sources of finance which the financially savvy business owner would do well to investigate. Alternative options include several forms of finance provided by groups, thus spreading the investors’ risks, known as peer to peer lending. Small companies like peer-to-peer not simply for providing them with cash, sometimes when banks won’t, but for providing it relatively quickly and painlessly. And many individual lenders take pride in seeing exactly where their money is going – often on tangible projects which create jobs. According to the Open Data Institute, UK peer-to-peer lenders have provided £550m of credit to businesses and consumers, a solid start for an industry that’s barely five years old; however, compared to the £100bn that banks lend to small businesses, still just a drop in the ocean. Peer to peer lending is sometimes known as Crowdfunding, or crowd financing, and is a method of company finance, generated through a number of small investments from individuals, usually via the Internet, to support efforts initiated by other people or organizations.

Crowdfunding can be used to support of a wide variety of businesses and is an especially valuable resource for creditworthy small and start-up businesses which might have difficulty in raising the finance elsewhere. The concept has its origins in the concept of crowd sourcing, which is the broader concept of an individual reaching a goal by receiving and leveraging small contributions from many parties. Crowdfunding is the application of this concept to the collection of funds through small contributions from many parties in order to finance a particular project or venture. Crowdfunding can also refer to the funding of a company by selling small amounts of equity to many investors. Peer to peer lending allows private individuals to invest and support new companies, while spreading their risk by investing small amounts in a number of businesses very much along the line of the model established by Zopa, Quakle and RateSetter, in the domestic arena. One person lends to lots of creditworthy businesses, spreading their risk, while one business borrows from lots of different people and accepts the lowest interest rates offered. From small projects and modest amounts of money; maybe an artist wishing to stage an exhibition, an inventor needing to patent his idea, scientific research or software development, to more substantial sums, all that changes is how the project appeals to investors and how many investors will choose to back the idea, to what amount and at what rate of interest. Companies such as the Funding Circle act as an online marketplace to help businesses find low cost loans quickly and investors to get better returns. There are no middlemen, no banks, and no lengthy delays.

By directly connecting people who want to invest money with vetted, established businesses who want to borrow money, they eliminate the cost and complexity of the banking world. Such groups do not only connect private individuals with investment opportunities, the largest, operates as an investment club for experienced investors seeking low risk investments that produce a better than average return and regular, predictable income. Although they use the auction method adopted by most peer to peer lending platforms to arrange business loans they are unique in always requiring security and carefully selecting a small number of relatively large deals. Since commencing operations in January 2011 they have achieved an average interest rate for lenders in excess of 10%. Companies in the sector have flourished, with savers keen to access the high interest rates on offer. The industry that UK firms have pioneered, will have its lending and borrowing activities overseen by the UK’s new market regulator, the Financial Conduct Authority, from April 2014, as there have been some concerns that a high profile failure in an unregulated market would see consumers lose their money and jeopardise its growth The industry’s trade body, the Peer-toPeer Finance Association, said regulation will help to bring credibility and stability to the fast-growing industry. Rhydian Lewis, chief executive of RateSetter, said the move “sends a signal that the Government recognises the growing relevance and scale of peer-topeer ... and has understood our potential to rival mainstream banking”.


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Hunter Accountants Chartered Accountants Registered Auditors Hunter Accountants is a small friendly firm of Bristol accountants - but it shares its professional expertise on a global scale. That’s thanks to its membership of the worldwide association of local independent accounting and consulting firms Integra International, which has enabled it to take on increasing levels of international business. However, based in Little King Street, it’s firmly part of the Bristol community, focused on providing quality personalised services, including audit, accountancy, corporate and personal tax advice, corporate and personal tax returns to the companies, partnerships and sole traders of the city and beyond.

busy organisation with four full-time accountants, three partly qualified accounting staff and a receptionist. Mark says building a self-sustaining firm, which provides excellent service and is a place where people enjoy working, has proved one of the greatest business challenges but he’s proud to have achieved just that. One outward measure of that success - and another great source of pride - is the time he was introduced to Prince Charles at a garden party by a client who was photographing the occasion.

He’s also extremely honoured to be on the European Board of the Integra Organisation, which is dedicated to exchanging information and advising growing businesses and professionals on a global level and sees members offer expanded professional services to their clients, such as meeting their national and international needs. “The objective is to increase our international business and this has already come to fruition with the helping of two subsidiaries of USA companies,” says Mark who last year attended national conferences in Copenhagen and Madrid and travels to America in October.

Hunter Accountants At the helm is Mark Hunter who, in 1995, launched what was originally the partnership Barnes Hunter with Chris Barnes, with whom he’d previously worked at Ernst & Young. The firm took its current name in 2011 following Chris’s partial retirement and continued the growth which has seen it transform from a two-man practice with a handful of clients to a


Chartered Accountants Registered Auditors

Specialists in advising owner managed businesses and growing companies Contact Mark Hunter 0117 9300061

3 Kings Court Little King Street Bristol BS1 4HW

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“We also look after the UK subsidiary affairs of companies based in Canada, Singapore, France and Brataslavia.”

Home or abroad, however, Hunter Accountants is here to help businesses thrive and grow through its wide range of support services, business planning/start-up advice, mentoring provision and financial advice and planning.

“We aim to provide just that. If you are looking for reliable, approachable, and proactive accountants who will do more than just respond to your needs but work alongside you to help you succeed, you have come to the right place.”

For further information about the company and its full range of service, go to Alternatively telephone 0117 9300060 or email

This is a company which cares about its customers’ success, not just making sure the books balance. “Today's business environment is fast moving, complex, and highly competitive and business owners need the support of professionals who provide on-time, effective solutions to help their business move forward,” says Mark.

Think local. Professional indemnity insurance from specialists who are on your doorstep. Call 0117 929 3344 for a no obligation review of your insurance programme.

Think .


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Celebrating 25 years of Trading in Bath. “You name it we’ll print it”, so say digiprint, a leading independent printer and sign maker based in Bath, after an extremely busy and exciting 2013, merging with a local signmaker and outstanding success in The Bath Chronicle’s Apprenticeship awards. The family run printing company was established in Bath in 1987, and later expanded into Chippenham and Trowbridge. Key in the company’s growth has been the adoption of eco-friendly practices, through a combination of investment in greener technology, Eco inks and recycled or FCS papers, waste management and clever sourcing. Going green printing has more than doubled sales over 5 years without an overdraft or bank loan. In 2008, the co-owners, Felix Walsh – Commercial, and Ben Gregory – Operations, decided to move the company into larger premises on Lower Borough Walls in order to include signage in their offering. To that end they merged with signmaker, Bath Signpost, to bring their customers an even wider range of services and expertise.

manuli packaging TWENTY years of successful film producing means Manuli Packaging really can say “that’s a wrap” when it comes to supplying a quality product. Chippenham Lib Dem MP Duncan Hames visited the industry-renowned producer, which through innovation and diversification has acheived a £30 million pa turnover.. “I’m delighted to be associated with a reputable expanding business which is offering great opportunities for employment and apprenticeships,” he comments. * ' $%%& ' ' % + ' " * , ' $'" (-',+ -' ' & + ' * . #(*,

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Manuli, supplies a host of products comprising the complete packaging solution, and has skilfully turned stiff competition from overseas into successful oppotunities.

“The last five years have seen companies return to looking at the cost of wrapping a pallet rather than per kilogramme of film which enables us to offer cost savings to customers,” says Managing Director Andrew Short.


The company’s commitment to employing and developing the next generation of designers, printer, and signage technicians, was recognised at the first ever Bath Apprenticeship Awards, in July 2013, organised by The Bath Chronicle, with three awards: Bath Employer of the Year, and Small Employer of the Year, while 19 year old Ben Haggerty received Outstanding Apprentice for Financial and Business Services. All signs are pointing to success for digiprint and digisigns.

For more information please visit their websites, and

Large format printers, software and supplies

Proud supporters of DigiPrint Bath

Proud supporters of DigiPrint Bath Let us help grow your print business.

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“The need to reduce costs and waste has also speeded a move to thinner and thinner films which have required higher grade materials just as able to protect as the thicker films. Formed in 1993 after a management buyout from the international group DRG Packaging, Manuli has grown from a staff of 11 to 45, and produces the complete range of packaging products, including Bubble Wrap film and derivatives, is one of the UK’s largest distributors of packaging tapes and a major distributor of plastic packaging products. For further information about Manuli Packaging, its products and services, or to buy online, go to To make an enquiry call 01225 812200 or email

Call us on +44 (0)845 241 7410 Email us at Check us out Combining expertise with technology to achieve cost & resource saving for our clients. Our services include design, delivery and integration support on a wide range of IT systems. ITS are pleased to celebrate Manuli’s 20th Anniversary and we look forward to continuing our on-going supportive partnership in the future.

32261 1pg_CD Engineering 09/10/2013 10:52 Page 1

Bev James

CEO of The Coaching Academy and Director of Mentoring at Start-Up Loans

How To Avoid The Common Mistakes That Start-Ups Make It can be very inspirational to focus on business success stories but the truth is that for every Richard Branson, there are hundreds of people who never make it in business. In the UK, 250,000 new businesses are launched every year and the sad fact is many of those will fall by the wayside. Even though we are still going through some tough times, there are some simple steps people can take to avoid the obvious perils and pitfalls. 1 Not having a business plan When I first started out in business I was naive enough to think a business plan was just something you had to show the bank manager, nothing could be further from the truth. Many entrepreneurs tend to be impatient characters that just want get out there and do things rather than sit and draw up a strategy but I have learned that proper planning is not just important, it is vital.

2 Not knowing your market There is a big difference between running a business and indulging in a personal hobby or pastime. Just because you love doing something doesn’t mean that the rest of the world is going to share your passion. When you launch a business ask the question - Am I selling something that I like or am I selling something that lots of people are going to want? Do you know if anyone else is doing the same but cheaper and what’s your unique selling point? 3 Not having a sales and marketing strategy You may have the best product in the world but the truth is you’re not going to shift it if people don’t hear about it. Budgets do not have to be enormous but it is vital to get the message out there into the market place. Don’t wait until you launch your business to focus on sales. 4 Underestimating your costs Running a business can be a very expensive affair and in the early days it is vital to keep your costs to an absolute minimum. The temptation when money starts coming in is to splash out but I would always urge caution in the early days. In my experience it is always best to prepare for the worst-case scenario. 5 Be clear about your payment terms and contracts Always be clear about your charges from the very outset so there can be no room for doubt. Don’t be embarrassed when it comes to talking about money, the best approach is to be honest and up-front. Make sure that you get any agreement down in writing so there can be no room for confusion when it comes to settling the bill. 6 Not having a mentor It really is true when people say “running a business can be a very lonely place”, especially when it comes to getting honest advice and support. I’d urge anyone who has their own business to get a mentor as soon as possible. A great mentor will not just teach you about success but will also help you when it comes to dealing with challenges or even defeats. Bev James is a business mentor, best-selling author of DO IT! or DITCH IT, CEO of the Coaching Academy and Director of Mentoring at Start-Up Loans @Bev_James You can explore DISC further by downloading Bev’s free business App DO IT! OR DITCH IT, with access to a DISC profile questionnaire and a free DISC guide.

Bev James 13

11266 2pgs._HorseWorld 10/01/2014 18:58 Page 1

Box & Seal’s people are the force powering their company towards its goal of £5million turnover within the next four years. With a strong and dedicated management team fizzing with members passionate about what they do and inspiring the entire workforce to go the extra mile for the business, the goal is clearly in sight. Reaching it will just be just one more milestone on the road of success for, in just over a decade, the cardboard box designer and manufacturer has grown from a small two-machine factory in Gloucestershire to larger production facilities in Avonmouth and Royal Wootton Bassett.

“We specialise in fast design and turnaround and also offer regular users a stock holding and delivery service therefore reducing both lead times and space in their own factories.” Box & Seal began with a factory in Kemble but, in just four years, found itself on the move to larger premises at Royal Wootton Bassett. However, five years down the line further success brought further expansion and the company moved into its Avonmouth premises, which it purchased in 2012.

ith w s ts

e n at Accou r g e


In Established in 2000, Box & Seal has made a name for itself throughout the South West specialising in the manufacture and design of made-to-measure cardboard boxes, point of sale packaging and packaging materials. It also provides a 24-hour emergency made-to-measure cardboard box manufacturing service and keeps a large range of stock boxes and packaging materials for fast delivery. “We keep our business as local as possible to keep both cost and lead times down,” says Raimon Hartley, co-Director with Shaun Hunt.




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Like every business it’s had its challenges, not least the current financial climate, which has forced some tough decisions over late-paying accounts. It is always a priority to keep overheads and raw material costs low and to still charge enough for the product whilst remaining competitive in todays marketplace. “There are always box manufacturers that will quote new work at low unsustainable prices, but they do tend to upset the market,” Raimon points out. However, with current turnover standing at £3million and 40 dedicated employees, Box & Seal is well on course for its next target, boosted by this summer’s launch of a mobile version of its busy website.

“We were conscious that more and more people are surfing the web on smartphones, and that many traditional websites can be hard to navigate,” explains Raimon. “Now, if you visit the website on a smartphone you will be automatically redirected to our mobile site where you can get prices. Soon it will be also possible to log into your customer account and buy online from here.”

If you require some outside of the box thinking about your packaging requirements, contact Box & Seal on 01179 821649 and 01793 855855 or email For further information about the company and its services, visit

The UK’s leading supplier of corrugated, sheet board congratulates Box and Seal on 13 successful years of producing packaging from Smurfit Kappa materials

Noun: The standard of something as measured against other things of a similar kind; the degree of excellence of something: "Top quality board".

email: 15

11345 2pgs_HorseWorld 09/01/2014 11:56 Page 1


Petlon Polymers Ltd, a company that has been described as one of the best kept secrets in the plastics industry, is stepping out from the long shadows, to promote their expanding range of capabilities, on their Coral Anniversary - 35 years trading. The company is actually very well known to select sections of the plastics industry, but has a range of new developments the management are keen to bring to the attention of the wider UK marketplace. The entire management team, headed up by Gavin Rees, MD, and Dave Johnson, Technical Manager, is highly focussed and extremely knowledgeable and enthusiastic about polymers, and feel, due to major investments in new technology and their highly experienced workforce, that Petlon is in just the right place at the right time. In order to take full commercial advantage of this position the company has been joined by Martin Parkinson in the role of Business Development Manager. Martin has more than 30 years experience in the plastics industry, and been known to Petlon for some years. The company was established in 1978 by John Ward as a result of the pressure that was being put on ICI in Wales to find an alternative to landfill, for disposing of waste polymers. John Ward felt that there had to be a more productive use for these “waste materials” and looked into ways of reprocessing the polymers into reusable products. He established the Lydney plant where the company is still based, mid way between the ICI plant in South Wales and Gloucester. For some years the company grew organically in line with ICI, the major supplier of their raw materials. When ICI divested its business the company continued to work with large international companies such as DuPont, but by the mid 90s the company was moving into developing their own manufacturing capability sales and distribution. Over this time Petlon has developed into an Engineering Compounding and Recycling company which now offers a range of customised high performance polymer compounds as well as a growing number of environmentally compliant recycled materials.


Innovative process development as well as investment in extensive lab and testing facilities enables Petlon to offer specifically designed polymer compounds. They also offer commission processing facilities with the confidence of full material backup. Petlon is fully compliant with the requirements of ISO9001, ISO14001, and ISO18001, is RoHS and REACH compliant and is a registered re-processor under the PRN system. They source their raw materials from major material manufacturers in an international market to meet the demands of the European polymer market to ensure the quality consistency and reliability of supply for their increasing customer base. Petlon manufacture engineering thermoplastics such as Nylon 66 to a very high quality for the major automotive Tier 1 suppliers, but they also serve construction, white goods, packaging, and indeed any industry that uses the capabilities of engineered thermoplastics. A significant part of the Petlon business is the recovery and regeneration of PET bottle polymer into new packaging items for the printing industry and is currently investing more than £300,000 to further expand their involvement in the specialist spinning of the PET for Clothing and leisure industries. Apart from producing and selling their own engineering thermoplastics, they can recover plastic for the polymer industry from finished products, granulating separating and re-




“Wishing you a successful Festival.” Unit 144J, Lydney Industrial Estate, Harbour Road, Lydney, Glos. Tel/Fax: 01594 844994 Email:

11345 2pgs_HorseWorld 09/01/2014 11:56 Page 2

compounding these materials to the quality standard required. They re-compound this source product to very tight tolerances to almost the same as prime grade polymer material known as R-Prime material. The product recovery of post industrial single source from these customers ensures that the material is all one grade and can be traced back to the original material resulting in increased confidence and reliability. There are two parts to the business, as well as manufacturing and recovering thermoplastics. They also act as distributors for Triesa a Spanish company which offers a wider range, and exports significant quantities to Eastern Europe, Brazil, China, and whom they feel complements their core material offering. Why choose Petlon? They are a UK manufacturer, and a company with a focussed material portfolio and a definitive range of products. With the knowledge and expertise gained from working with some of the Worlds largest Chemical Polymer companies they have the capability to meet the necessary requirements put forward by the most exacting demands from customers. They are able to react to the market needs and give exceptional levels of service, always recommending the best solution and polymer alternatives to reduce costs whilst maintaining product performance. As part of a “closed loop� in the plastics industry they are the market leaders in the field of engineered thermoplastics. They are members of the British Plastics Federation and are currently expanding to meet the increasing demands for UK Manufactured polymers especially with the ever increasing automotive component suppliers. For more information please visit their website or telephone on 01594 842406

50 United Kingdom

Save up to 37% on your fuel costs. Make it your BestInvest. Invest in our new Diesel Counterbalance Trucks and save up to 37% of your fuel costs* per annum. It is so easy to make your best investment decision. For more information please call 01454 616 898. *Calculated for the fuel consumption of our Diesel Counterbalance Truck DFG 550s against various competitors’ trucks based on 2,000 working hours per annum.


11403 half pg_HorseWorld 13/01/2014 14:40 Page 1

RHW ENGINEERINGLTD Founded in 1988 by the current Managing Director, RHW Engineering has strived to consistently deliver exceptional quality steel fabrication projects to a wide range of industries, both on time and on budget. The company has grown and developed over the last 25 years, and is undergoing further expansion to redevelop the offices and increase workshop space and capabilities. Initially only producing mild steel fabrications, they have progressed to cover aluminium, stainless steel and most carbon steels. As explained by the company MD, Robert Wiltshire, RHW now offers a ‘whole package approach’ for its clients. This has allowed them to assist in design, full manufacture, painting, assembly and fitting, and often completing any electrical, hydraulic or pneumatic elements of jobs. RHW develops long term partnerships based on trust and reliability. The company is always enthusiastic to work with clients through the development stages of their products right through to the final concept and into continued

LONG ENGINEERING LTD Knowing the significant part that his firm, Long Engineering, has played in the success of multi award winning, Hanham Hall Eco Village, the country's largest carbon challenge development, featuring one, two, three, four and five bedroom energy efficient homes, Lance Harris finds it hard to contain his pride and joy. “When we embarked on the project with our number one customer Barratt Homes, it was a new challenge for all concerned, but the outcome has more than justified the hard work,” he says. “We provided a fully comprehensive design, supply and installation service, using our sun control shutter system which complements the dwellings in conjunction with our architectural steelwork.” Long Engineering’s range of bespoke architectural steelwork and structural glazing products includes balconies, staircases, balustrades, canopies, atria and sun control solutions designed and manufactured at its Kingswood factory and installed by its engineers. “Quality and customer service are an integral part of our mission statement,” declares Lance. “This is reflected in the number of NHBC ‘pride in the job’ awards we regularly receive. This year alone we were awarded seven.”


manufacture; striving to cater to all their client’s needs, whether it be providing full traceability or taking on new training and qualifications in order to fulfil the needs of a job. The future for RHW is looking to be full of changes, as they move towards becoming BS EN 1090 registered in anticipation of the CE marking of steel structures coming into force in June 2014. This will give them the ability to CE mark where appropriate, an important part of maintaining their industry lead.

For further information visit alternatively, telephone 01380 828745 or email

Congratulations to RHW Engineering on 25 years in business & Wellington Welding Supplies Ltd are pleased to support them. If you have an enquiry about us, please contact us on the contact details below, or in one of our many showrooms in the South West region. Tel. 01752 663635 Fax. 01752 222067 Email. Web.

He acquired the business in 2004 upon the retirement of the previous owner, and went on to introduce new ideas of working and technologies that resulted in greater efficiencies and beneficial costs control. The workforce has increased to 29 while turnover has shot up to close on £2,100,000.00. For further information about the company, its products and services, go to Alternatively telephone 0117 960 0193 or email

Whether you are an individual looking for help with your tax return, a business needing assistance with VAT or payroll, or a new start-up seeking experienced advice, Lloydbottoms are here to help you.

Proud to be providing Long Engineering with accountancy and taxation services. Tel: 0800 781 8783 Email: Web:

11287 1pg_HorseWorld 11/01/2014 09:37 Page 1

“In most cases VSDs can reduce your electric consumption, as the pump will only produce what is necessary to satisfy demand,” explains Martin. Initially concentrating on the agricultural, domestic and marine industries, the business has grown significantly to include commercial and industrial sectors.

(HELSTON) LTD Few would equate Cornwall’s rolling landscape with the vast Australian Outback or the dry African Plains, but the county’s PFS (Helston) Ltd can show the areas have got a lot more in common than you think. Australian and African farmers are using solar powered pumps to irrigate remote areas of heath land or bring water to animals where it’s impossible for mains utilities to reach. PFS (Helston) Ltd was the first to fit these pumping solutions in the UK, bringing water to livestock in some of Cornwall’s remoter areas. “Mono Solar Pumps were not originally designed as a green or energy efficient product but as an effective solution for getting water to or from areas where mains services are impossible or too costly,” reveals Martin Bywaters, managing director. “Nor are they a substitute for mains electric, but they have been developed to eliminate the need for petrol/diesel generators or pumps, battery storage or wind turbines.”

“We bring our two decades-plus experience and flexibility to every project, designing and building systems to customers’ exact requirements,” says Martin. “Combine this expertise with our best advice and we can ensure that we will achieve a robust and efficient long-term solution. “We also stock a wide range of pumps, pipe, fittings and electrical components, both at our store and on our service vehicles. From its Water-Ma-Trout Industrial Estate premises, the company offers a warm welcome to trade and the public visiting its trade counter and provides a UK-wide mail order service. PFS (Helston) Ltd is also a national distributor for Espa, Daro UV Systems, Dab, Grundfos, Lowara, Mono and Pedrollo pump manufactures and stocks the Sun-Sub Range of Mono's Solar Pumps.

For full information about the company’s range of services and products, go to or follow its Facebook page. Alternatively, telephone 01326 565454

Using an appropriately sized pipe, the pumps can carry water from a well or stream for more than a mile to a farm or lake which has mains power available to boost them on again. “Using Computer Aided Solar Software we can accurately predict the amount of water each system is capable of producing in your area,” says Martin. “They require very little maintenance and cost nothing to run.” It’s no surprise that PFS (Helston) Ltd led on bringing the skillful solution to this country as it’s been at the forefront of its sector since it was first established more than 20 years ago. The company carries out full design, installation and commissioning of clean pumping systems and sewage pumping stations. It also provides Variable Speed Drives (VSD) and energy saving booster pumps, its expert staff making it easy for domestic and commercial / industrial customers to choose the best from the many available.

Manufactured in the UK

WRAS approved UV water disinfection systems now available to treat flows ranging from 1m³/hr to more than 450m³/hr

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Congratulations to PFS (Helston)Ltd on reaching this milestone. We’ve been with you all the way so far and are looking forward to supporting you towards your half century Towergate Insurance are specialists in Commercial and Personal insurance

01637 853 753 Towergate Insurance is a trading name of Towergate Underwriting Group Limited. Authorised & regulated by the Financial Conduct Authority.


11296 1PG_HorseWorld 12/01/2014 12:14 Page 1

The vast array of workshop machine facilities - recently expanded with the addition of a new guillotine and press brake - means practically every request can be met and Richard has plans to expand the waterjet cutting service still further. “Our system can cut practically any material accurately up to 200mm thick,� he says. “For precision cutting, there is nothing better than waterjet. It’s highly accurate and, as there is no heat affected zone on the cut edge, there is no material discolouration.� He’s also determined to maintain the company’s pole position in engineering for motorsport enthusiasts and professionals and continues to provide specific services including the fabrication of specialist parts, such as roll cages and vehicle servicing and repairs.

There’s not much RB Engineering can’t do with metal. Whether it’s fabricating and assembling vehicles for rally teams, making fire escapes, walkways, railings, fabricating marine equipment such as pulpits, bow rollers and fuel tanks, or carrying out a spot of precision waterjet cutting, RB Engineering does it all. And more. “We can respond to almost every request,� says Managing Director Richard Bainbridge, who heads the business with his wife and fellow director Katherine. “We offer a high integrity engineering service combined with versatility and willingness to provide a fast solution that exactly matches individual specifications.

Repairs and servicing are also part of RB Engineering’s complete conveyor rollers solutions. “We offer a fast and efficient service, collection and delivery and a 24-hour turnaround for emergencies,� assures Richard. “There’s also peace of mind through our contract maintenance service which is carried out on site and involves regular weekly, fortnightly or monthly inspections.� For further information about these and RB Engineering’s full range of services, go to To make an enquiry, email or telephone Richard or Katherine on 01626 835 951

“Naturally, we use AutoCAD design software and can work from the drawings of our customers who come from across England. For example, we recently fabricated a lightbulb-shaped sculpture for Exeter College.� That project was just one of many lightbulb moments this year alone for the Newton Abbot company. 2013 has seen success with the purchase of its unit on the King Charles Business Park and celebrate its dozen years of successful trading with new branding and logo. Customers and suppliers were an important part of the celebrations - they were invited to a barbecue, during which the RB Engineering team demonstrated the waterjet cutting machine. Further cause for celebration included becoming ISO accredited. “This has been a huge achievement, and we are now in our third year of accreditation� declares Richard proudly. “It means everything we do is monitored by ISO. Work has to be of a specific quality and customer satisfaction has to be continually monitored.� The ISO status is another signpost to the success of RB Engineering which started with just Richard in 2001. Today, there is now a staff of six offering steel fabrication, welding and fabrication, waterjet cutting, marine fabrication, conveyor rollers-repair and replacement, motorsport-roll cages, and vehicle servicing/repairs.


Business and Commercial Insurance, tailored to your exact requirements.  Personal Service  Competitive Quotations  South West Coverage e: w: We are proud to support R B Engineering and wish them all the best for the future.


11172 1PG:HorseWorld 18/11/2013 12:38 Page 1

Henshaw Inflatable’s in-house teams use the very latest design software, and fully automatic CNC cutting and buffing machines to produce tube fabric panels to a high degree of accuracy. “We are able to work from basic sketches with measurements or full scale drawings to create the best inflatable tubes, found anywhere in the world,” declares Chris. HENSHAW Inflatables is a company where expansion really is its business. The Wincanton firm is the acknowledged leading manufacturer of inflatable tubes and collars to Rigid Inflatable Boat (RIB) builders in not only the UK, but throughout the world. It’s also a first point of call for those requiring, oil booms, self righting bags and oil spill storage tanks and is the ‘go to’ expert when it comes to developing new products to meet special requirements for the marine industry. For example, in conjunction with a partner company, it recently developed a noise mitigation system aimed preventing sea life migration habits being disturbed by the increased noise levels and shock waves created when wind farm pilings are driven into the sea bed. Meanwhile, its fenders are protecting the sides of some of the largest super yachts afloat and it specialises in supplying of fendering systems for swim platforms and garage doors.

“As we don’t build or market our own boats there’s no conflict of interest in design rights. In fact we regularly sign confidentiality agreements so customers can be assured that any plans or designs submitted will remain confidential.” Completed tubes can either be sent for fitting or a hull can be fitted out at the factory and Henshaw Inflatables’ skill and flexibility in manufacturing to every client’s individual requirements mean it’s not so much you tube as your tube. It’s not just about making the new - the company offers a whole range of services to Marine businesses, including insurance estimates, RIB re-tubing and repairs, and a fast and efficient mobile repair service, which extends to overseas repairs.

For further infomation about the full range of services and products available from Henshaw Inflatables, including its online shop featuring a large number of products related to the inflatables market, go to Alternatively telephone 01963 33237 or email

Much more than meets the eye…

Since 1974, Henshaw Inflatables has grown from employing three people to an international concern, with 50 employees based in a 30,000sq ft factory and exporting more than 70% of its products. Prestigious customers include the French military and the America’s Cup Team Artemis Yellowfin chase boat. Understandably then, Managing Director Chris Hornidge is quite entitled to inflate his chest with pride when he states: “We have successfully continued trading through two deep recessions and have never made any redundancies during nearly 40 years of trading.”



01747 852258

Four County Services Ltd Are proud to support Henshaw Inflatables as their exclusive IT supplier and consultants Established in 1990 we have been providing professional IT services to local businesses for the past 23 years. From a single PC to multi-server networks we deliver everything you need to ensure easy, trouble-free IT

Hardware and software installation, service and repair, digital CCTV systems and remote and on-site support Four County Services Ltd, 14 Ring Street, Stalbridge, Dorset, DT10 2LZ 01963 363639 | { |

St Andrews House St Andrews Road Avonmouth Bristol BS11 9DQ Tel 0117 9822622 Fax 0117 9820030 Provider of International Shipping Services to Henshaw Inflatables Limited for 25 years


11401 2pgs.qxd_HorseWorld 11/01/2014 15:18 Page 1

Established in 1979, Whiddon Valley Engineering Ltd specialise in precision manufacture of machined components and assemblies, using state-of-the-art CNC machine tool technologies. Whiddon Valley Engineering has been trading for 33 years, but as it was purchased by the current owner in March 2004 they have a comparatively young management team which is dynamic, innovative and customer focused.

premium 'Blue Chip' Aerospace customer ultimately securing jobs and promoting further growth. In order to maintain capability, WVE operates a policy of continual investment in hardware, software and people, and June 2012 saw the completion of their ÂŁ500,000 machinery expansion plan with the delivery and installation of 2x DOOSAN Multi axis mill / turning centres to compliment the 4x Multi Axis Milling centres purchased earlier in the year; enabling WVE to meet increasing demand for 'high end' Aerospace & F1 components.

The company is firmly established as a leading manufacture of sub-contract CNC and manual machined parts for a wide range of industries including aerospace aviation, aerospace MOD, marine, MOD and leisure, ocean geology, electronics, Formula One, environmental, and pharmaceuticals, plus various general commercial applications and is very proud of its prestigious, and growing, client base. In May 2013 they were awarded several new contracts, including a 5 year Long Term Sourcing Agreement with a


An independent company specialising in providing a full range of tools to the engineering and allied trades, with on-line ordering.

Proud supporters and suppliers to Whiddon Valley Engineering Tel : 01237 477221 Email : The Pill, Kingsley Road, Bideford, Devon EX39 2PF

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batch runs and large scale contracts with metronomic ability and their strict quality standards ensure guaranteed dimensions and tolerances for every single component they produce. The very demanding companies and industries WVE deal with are a testament to the company’s ability to deal with the most challenging of orders with apparent ease, and resulted in another record year of growth for the Barnstaple firm. Very much part of their local community WVE once again supported and sponsored the 2013 Devon Coast to Coast 66mile / 100mile cycle ride in aid of the North Devon Hospice, with, Managing Director, Darren Smith, riding the 100mile “speedy” route.

WVE is supported by skilled engineers who keep them at the forefront of technology; while continual investment in people, they took on 8 new members of staff last year, ensures that WVE maintains competitive advantages whilst understanding the needs of its customers. Ongoing 5S and lean manufacturing activities have ensured WVE has stayed in front of the competition by exceeding customers’ expectations.

For more information about their range of services please visit the website STEVENS & WILLEY Are pleased to support

WHIDDON VALLEY ENGINEERING LIMITED as we have been supporting local people and businesses for over 55 years.

Grenville House 9 Boutport Street Barnstaple EX31 1TZ

Telephone: 01271 321621 Fax: 01271 325412 Email:

Partners: Helen L Mansford BA (Hons), FCCA, FCA, Ian R Mansford, Nick J Beaumont, Amanda J Hicks FCCA

In fact ongoing investment in both technology and training has allowed them to offer all customers the complete CNC engineering experience; from the CAD/CAM design and prototype development of the component through to the project managed manufacture and delivery of your parts. Every stage of the development is handled by a workforce that strives to deliver the absolute best. Large or small, WVE offer the same high standards of service to all their customers and provide turnkey solutions and design support as required. Their state of the art CNC engineering equipment allows them to produce one-off prototypes, small


11242 1pg_HorseWorld 13/01/2014 13:41 Page 1

Visordown’s website pronounced, “Yamaha's budget-priced triple is a triumph of engineering and far from a budget offering!”

South Wales Superbikes Premier Yamaha Dealer There is great excitement at South Wales Superbikes Ltd, an Exclusive Premier Yamaha Dealer, making them “the place to go” for all things Yamaha, with the launch of the latest Yamaha model the MT-09. South Wales Superbikes stock a complete range of all the latest models from 125s to 1300cc Tourers and the experienced team are all Yamaha enthusiasts who are happy to explain all the finer points and additional features for which this premier motorcycle manufacturer is renowned. The entire team agree with John Urry of Piston Heads that the MT-09 is "The best bike to emerge from Japan in years", and not just another Yamaha with a few tweaks here and there. John Urry writes, “It's hard to remember the last time a new Yamaha product has provoked such excitement. In fact, it is hard to remember anything since the 2009 'cross-plane crank' R1 that was much more than a facelift of an existing product, aside from the Super Tenere of course. Well if the MT-09 is anything to go by, Yamaha is a sleeping giant that has now woken up and chugged back its morning espresso.”

Road riders have for long debated that an 800 Triple would be their ideal, well Yamaha have delivered. The MT-09 uses a brand new 847cc triple motor that produces a claimed 115hp with 64lb ft of torque. The motor comes with the usual variable drive modes and ride-by-wire technology, however the MT-09 also gains a brand new die-cast chassis, sporty wheels in 120/70 and 180/55 size and suspension with preload and rebound adjustment. The MT-09 is priced at £6,799, which considering Yamaha's recent reputation for premium prices represents incredible value for money, even more so when you discover just how good the bike is. South Wales Superbikes now have an MT-09 demo in stock and strongly urge you to pop down for a test ride, although don’t blame them if you end up riding one home! The company specialises in road bikes, and will make sure that you only select the right bike for you, based on your potential usage, budget and experience. Competitive pricing, free delivery, trade-ins on all makes of bikes, a great selection of fully tested and warrantied used bikes, and great finance deals and insurance are “all part of the service.” Their great service doesn’t stop there; their factory trained technicians provide an award winning service from their fully equipped workshop, carrying out repairs servicing and MOTs, all very competitively priced. Give them a call on 01633 277970, to arrange to test ride the new MT-09, visit the website or drop in for a chat with one of the friendly team.

Independent Insurance Brokers We are a highly ambitious, dynamic and competitive insurance brokerage. Our customers range from individuals seeking insurance for their personal needs to organisations seeking total protection for all their business affairs.

Our Services s Personal Insurance - Providing insurance needs for the individual, for example car, home and travel insurance. sCommercial Insurance - We deal in all types of commercial insurance and will endeavour to meet your business insurance needs. s Yorkshire Building Society - Yorkshire Building Society is the second largest building society in the UK. We have 3.5 million members and assets of approximately £33 billion. s Provisional Marmalade - Learner Driver Insurance for Provisional Drivers.

To find out more about FR Ball Insurance contact us on

t 01873 857533 w 56 Frogmore Street, Abergavenny, Monmouthshire, NP7 5AR Email: We have been a member of Broker Network since October 2003.


“FR Ball Insurance are very proud to support South Wales Superbikes, and we would like to wish them all the best of luck for the future...”

32377 1PG_Transport Warehousing 25/11/2013 15:54 Page 1

Delivering The Goods

Do you remember having to wait in for a delivery? Giving up four or five hours just so you can be there to sign for a doorstep arrival?

Growth is now speeding up as traditional carriers and new entrants develop better models to meet home shopping and consumer demand, it reports.

And, oh, the frustration of ‘wasted time’ when it turned up two minutes before the final cut-off time - and rage when it never turned up at all.

E-commerce has driven the merging of the three main segments: business-tobusiness, business-to-consumer and consumer/small business-consigned parcels, which once were traditionally seen as separate markets, served by different providers.

The last 10 years or so have pretty much seen an end to all that, thanks to the rise and rise of the internet and ever evolving technology. Those developments have been accompanied by the globalisation of world markets and more relaxed border restrictions allowing easier transportation of goods between countries. And that’s good not just for the international business-to-international business market. Today, even domestic householders think nothing of sitting down with their computer/tablet/Smartphone to purchase an item from the other side of the world and be ready to sign for it on their own doorstep a week or two sometimes days - later. The effect on the delivery industry has been profound, and many sector experts predict there are still more changes to come, bringing benefits for deliverers and consumers alike. The recent fly in the ointment has been, of course, the economic downturn. However recent studies from Apex Insight, an independent provider of research, analysis and consulting services, are indicating a brighter outlook for the UK’s £8bn parcels market.

With the rise and rise of home shopping making an increasingly attractive market, business carriers such as UPS, City Link and UK Mail have turned their attention to the area while consumer-focused carriers like Yodel have invested in systems and sought business customers. There has also been the development of new services by both carriers and third parties, such as internet brokers and parcel shop networks, to give consumers and small businesses a much wider range of services. Home shopping has fuelled growth in the business-to-consumer segment throughout the last decade as penetration of broadband, smartphones and tablet computers has risen. The challenge for operators has been to develop a model to serve home deliveries profitably, so they can obtain exposure to this growth segment – which now represents almost a quarter of the market – without damaging their overall economics and impacting service levels for premium business-to-business customers. The fact that even the big international courier delivery companies are doing it by adapting their services, providing flexible delivery options and offering real-time tracking as the norm shows just what the potential for this segment is. Such a radical shift has also come about by happy circumstance. A few years ago the technology to integrate tracking and transport modes with online systems which can be instantly updated according to circumstances didn’t even exist.

If yesteryear’s customer even contemplated ordering an item from abroad, or was faced with sending one overseas, it meant days - even weeks - of not knowing what had happened to that shipment once it had been waved off from the appropriate shore, and no confidence that it would arrive at its destination. Nowadays, even a smartphone can track a package from warehouse to courier van heading for delivery while text messages or phone calls can bring advance warning that the goods are “30 minutes away” from the final destination. Further home shopping-driven change has also seen ‘lifestyle couriers’ become a force to be recognised within the industry. Self-employed drivers now make up between 5-8% of UK logistics workers, with this type of courier - someone using their own car and spare time - recording one of the most rapid expansions in the group. Individuals who, out of choice or necessity, spend varying amounts of time each week delivering parcels, usually around their immediate neighbourhoods, have always been part of the sector but it’s the rise of the internet that has seen their numbers boom. Anyone who orders home deliveries from a wide range of well-known online, catalogue and high street retailers will find more often than not that while somewhere on the label a name like Yodel will be present; the package will come to their doorstep fresh out of the boot of someone’s car. Possibly even someone they know. It’s not hard to see how online retail has changed the courier industry significantly but as our home shopping preference grows and technology keeps evolving it’s clear we’re far from the end of the transition.


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tor trucks Ltd.

Taking the drama out of accidents Tor trucks can help with on the spot quotations, accident repairs, sign writing, and shot blasting.

work in the most efficient and effective way possible. This award is recognition of all the hard work that’s been done by our professional and dedicated team and we could not have won it without them. We entered the awards as a learning exercise, to compare ourselves with other bodyshops, to find ways we could improve and strengthen the business. The accreditation gives confidence to the company as a whole when presenting ourselves to customers, whether they are new customers or existing clients.

Situated on the outskirts of Charlton Adam, 10 miles from Yeovil and just off the main A303, Tor Trucks was founded in 1992, and since then has continued to develop its premises and services to become one of the most respected businesses of its kind in the UK. The company specialises in commercial vehicle repairs, painting and fabrication and enjoys excellent relationships with vehicle insurers.

The company are a CUI Approved Bodyshop; Colors Unlimited International (CUI) is a European-wide network delivering the very best in crash-repair services. And you the customer are the first to benefit: from the long-term experience of our team, our technically advanced equipment and our high standards of quality. All at affordable prices. The company also hold paintwork approvals from Spies Hecker, Sikkens, A Coat, CV Network, and PPG Fleet Watch; they can also undertake airbrush art.

They provide a reliable, friendly, helpful service with good turnaround times, and achieve an excellent quality finished product - with no job being too big or too small. Remember, it is your choice where you have your vehicle repaired, not your insurance company’s. MD Shane Brereton has invested heavily in new premises, facilities and staff at the business over recent years, to provide a fantastic range of specialist kit, including a Full Josam Jig, Josam Cab jig, Josam Wheel Alignment, Caroliner Car commercial jig, and car o tronics, Caroliner boron steel spot welder, Caroliner mig and mig braising welders, Blackhawk pulling tower system, Fully operational fabrication shop - with ally , steel, and stainless specialist welding, Miracle dent system, Junair 40Ft Light commercials oven with quads waterbourne technology, Junair 70Ft Commercial oven with 50/50 spilt, wallmen, state of the art dust extraction, and quads waterbourne technology, 32 Junair Workstations and Shotblasting facility This investment was rewarded in March 2012, when at a sparkling award ceremony, having fought off tough competition from businesses all over the UK, they were presented with the 2011 Commercial Vehicle Bodyshop of the Year award, presented by bodyshop magazine Tor Trucks Managing Director Shane Brereton received the award on behalf of his company and said: “I'm absolutely delighted to win such a prestigious award, especially given the high-level of competition. At Tor Trucks we have continued to develop our business in recent years and invested in state-ofthe-art facilities and equipment, which ensures we carry out our


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Leading UK national distributor to the refinish industry

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...We have launched our new website!

Brown Brothers are proud to support Tor Trucks and we would like to wish them all the best for the future.

T: 01449 778333 E: W: @BBDUK

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As part of the general improvements to their facilities Tor Trucks are a “green” company having introduced a number of energy saving measures and recycling facilities including, Paper, Cardboard, metal and more, energy efficient lighting with light and movement sensors, energy saving Junair spray booth ovens and a soon to be rainwater recycling truck wash. Their eco friendly efforts have resulted in a saving not just of the environment but, after an environmental inspection, a saving on its painting permit. Tor Tracks pay the lowest level for its spray painting permit and the council has reduced the number of inspections it undertakes of the premises.

The company undertakes a full range of work comprising, general repairs, accident repairs, painting to customer specifications, fabrications, sign writing, shot blasting and vehicle recovery.

For more information please visit the website or email or give one of the friendly team a call on 01458 223980 Tout Yard Charlton Adam, Somerton Somerset TA11 7AN

To achieve the lower status, Tor Trucks invested in a new spray booth and extraction system, and had to change some of its processes, including its administration. Shane Brereton, Tor Trucks Managing Director, said, ‘We undertook a monthly stock take for six months to work out the VOC content of both the used and current stock. We then collated all of the VOC reports from our suppliers.

Insurance approvals: NFU, Aviva, RSA

“It is important to not to spoil our surroundings. Being more environmentally friendly in today’s world is definitely the way to push forward. We hope to implement more green changes over the coming years.

Freestone & Co Are proud to provide accounting support to Tor Trucks. We look forward to working with Shane and his team in the future To speak to a member of the team, call us now on 01747 822856 or visit our website

Proud To Support Unit 14, Underwood Business Park, Wells. BA5 1AF


Did you know?

Wessex DAF and Taunton DAF are proud to support Tor Trucks and wish them all the best for the future

We have over 40 years experience in high quality vehicle hire solutions

About us Compton Hire are specialists in commercial vehicle hire and sales with over 40 years experience in the business.

For more information regarding any of our services:

t: 01458 833650 e: Tor Works | Edgarley | Glastonbury | BA6 8LE Trucks fit for business 7.5t to 150t Wessex DAF and Taunton DAF are the leading commercial vehicle dealership offering Sales of new and used DAF trucks and unrivalled Service and Parts backup across the region.

We have a wide range of trucks, trailers and tankers available. Just one call, and your vehicle can be ready to drive away. Our expert team can collect and deliver to you. and your vehicles can be dressed in your corporate colours We maintain all our modern fleet of trucks and trailers so they're as reliable as possible.

Congratulation to Shane on the success of

Tor Trucks Ltd With many years of experience in all sectors of the truck market Wessex DAF and Taunton DAF have built an enviable reputation for quality and customer service.

wishing them all the best for the future... from Dad and Team

Wessex DAF and Taunton DAF

Wessex DAF Trucks 1 Roundhead Road, Hethfield Newton Abbot, Devon TQ126UE Phone 01626 833737

Taunton DAF 148 Priorswood Road, Taunton, TA2 8DW Phone 01823 331275

comptonhire 27

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ARLEEN ARLEEN Coaches not only gets you out and about on the road, it helps to keep you on the road, too. When its team of experienced drivers is not transporting passengers in comfort to various parts of the country, its fully-qualified testers are putting all class Four and Seven vehicles, including motor homes, quad bikes and light vans, though their paces in the new MOT bay.

Now it’s widely renowned for its day trips, which have taken in destinations such as Devon, Poole and Stratford-upon-Avon, and tours to Blackpool, London and the South West. Of particular significance are the tailored packages taking Second World War veterans to and from Normandy. “We also incorporate private hire and contract work, priding ourselves on giving value for money and a reliable service,” says Alan. “We have been in the industry for a long time and of service to many local school and social clubs. Our private hire work incorporates things such as airport transfers, stag and hen nights, concert/theatre trips and university nights out. We even do location work for the film and television industry.” With a fleet containing a variety of minibuses and coaches Arleen Coaches is confident of providing the perfect vehicle for every customer’s requirement. The standard vehicles feature lap belts and three point belts, forced air ventilation and a radio /PA System while the Executive coaches, used on day trips and short breaks, include air conditioning/climate control, toilets, tinted windows and TV/DVD. Says Alan: “We provide a bespoke service and offer a number of services and ways in which we can help make your booking with us as easy as possible.”

For information about the full range of services and tour destinations, visit Alternatively telephone 01761 434625 or email

The VOSA-approved service, running weekdays from 8am-8pm to accommodate those doing a full day’s work and 8am-2pm Saturdays, is not one normally associated with a coach company, but it’s typical of the forward thinking that has sustained the business’s success despite cut-throat competition. It was that kind of thinking that saw it become the first coach company in the Bath area to operate vehicles with on-board videos and a WC.

Award winning service 24/7 Emergency glass replacement Direct bill your insurance company Competitive prices for 3rd party insured Professional qualified technicians Repair first policy to keep costs down




That ability to get on board with progress was there right at the start, in the days of horse and cart when George Alford saw he could relieve travellers of the stresses of a journey by taking them where they wanted to go in style. He started in 1925 with charabancs and the company operated successfully until 1965, when his great granddaughter Mary and her husband Arthur Spiller formally launched Arleen Coach Hire with one vehicle and two contracts. In 1975, Arthur bought another coach firm in nearby Midsomer Norton, which is now run by one of his sons, Martin. Following Arthur’s death in 2007, his other son Alan, got behind the wheel to run Arleen Coaches, with his wife Carol and sons Justin and Kristian. Mary is still actively involved in the business.




Best wishes to Arleen Coach Hire - we are delighted to be associated with you Call: 0800 805 804 - Specialist Glazing Division

School Bath

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L & F Commercial Parts P arts Proud to be supporting and supplying Arleen Coach Hire

133 Queen Ann R Road, oad Bristol BS5 9TJ 0117 9414904 28

Pupils and Staff at Kingswood are always proud to travel with Arleen Coaches Contact 01225 734210 or email:

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Sign of Quality


V L Test Systems Ltd Automobile Safety Tes ng Equipment

3/4, Middle Slade Buckingham zBucks MK18 1WA Tel. +44 (0)1280 822488 z Fax +44 (0)1280 822489 Internet: z E-mail:


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“We ensure that they are all expertly maintained, safe and appropriate to the customer’s application,” insists Martyn.

MORE than three decades of giving South West industry a real lift has given Harrison Fork Trucks something it prizes above anything else - a wealth of long-standing loyal customers. It’s one the company has nurtured closely over the years, building and growing a deep understanding and appreciation of every single client’s specific and individual requirements. While General Manager Martyn Harrison acknowledges such commitment to all has been tested by the strains of the harsh economic climate, it has remained steadfast.

The vital task is assigned to Harrison Fork Trucks’ service department which, declares Martyn, has the skills and facilities required to ensure that everyone’s forklift trucks are always working to their full potential. “Our engineers, who can be mobile or workshop-based, are trained to the highest of standards and combined with our resources and ample flexibility, work together to keep customer’s trucks doing the job they were chosen for,” he adds. The team can also provide maintenance contracts, again tailored to a specific requirement, a service boosted by the extensive line of Doosan, Boss and Linde spare parts Harrison Fork Trucks keeps and its ability to locate spare parts for all main makes of forklift trucks, telehandlers and pedestrian pallet trucks, most of which on a next day basis. To find out more about the types of forklift available for sale or hire, and to view the full range of services, go to Email Telephone 01566 777707

WHITTIT INSURANCE And combining the ethos of providing a high quality, local service means Harrison Fork Trucks has not only continued to grow through the lean years, it plans to keep on growing. Based on the Pennygillam Industrial Estate, in Launceston, the company was established by Dennis Harrison. Although his sons Martyn and John are now in charge of the organisation, he still takes an active role in the business.

t: 01392 833991 f: 01392 832727

Congratulations to Harrison Fork Trucks from all at Whittit Insurance Deer Park Business Centre | Haldon Hill | Kennford | Exeter | EX6 7XX |

Serving Devon and Cornwall, the materials handling specialist covers hire, sales and service of all forklift trucks, offers new sales of combilift forklifts and is the official authorised (and original) South West dealer for Doosan Forklifts. “We provide the comprehensive Doosan solution, with finance available and can arrange a sales demonstration for you,” says Martyn. “We also offer part exchange site surveys and specification advice.” We are proud to support Harrison Fork Trucks wishing them all the best for the future.

For those customers not buying, Harrison Fork Trucks can hire equipment for most applications on a casual, short or long-term basis, ranging in size from one to 16 tonnes. As part of its high standards ethos, every machine is rigorously checked before it leaves the premises.

Simple Powerful Performance

We are the largest lift truck attachment manufacturer in Europe. Offering the widest product range in the market For more information please contact us call 01925 62 45 70 email


Unit 10, Taurus Park, Europa Boulevard, West Brook, Warrington, Cheshire WA5 7ZT

| |

32298 Rose George_CD Engineering 09/10/2013 13:18 Page 1

Rose George Deep Sea and Foreign Going At a time when people are anxious about globalisation – food miles, sweatshop clothing, and terrorism – why are we moving more commodities around the globe than ever before? “Because the development of a global transport system based on the container has made the shifting of goods incredibly cheap. That’s not the only thing that has fuelled globalisation – outsourcing and cheap labour have played their part – but the box is certainly fundamental to the kind of world we now live in.

Rose George There are 100,000 freighters on the seas. Between them they carry nearly everything we eat wear and work with, but this is an industry that remains obscured from view, until a wreck or a spill puts it briefly in the spotlight. In her new book Deep Sea and Foreign Going, Rose George explores this hidden world. With stories of pirates, pollution, wreckage, rescue, whales and dolphins, mapping, navigation and invisibility this is essential reading for any one curious about the complex systems behind our convenient modern world. Once a major part of our national identity, the seafaring world is now obscure, badly regulated and yet with so many freighters on the seas, far more influential to our daily lives than at any time in history. Rose answered a few questions about her sea going experiences. What first interested you in the subject of sea freight? I was intrigued by how in Britain we see ourselves as a maritime nation, but really we just think the sea is for leisure or to be flown over. Somehow as sea trade has become even more fundamental – it carries 90% of world trade – we ignore it more and more as a place of industry that underpins our consuming everyday existence. That was too intriguing to ignore.

“The cost of transporting goods used to make it not worthwhile to ship them great distances. When the US shipper Malcolm McLean began “multi modal” shipping using a unit - the container – that could fit ships, trains, and trucks, the industry was transformed, though not without a fight from dockers and the ports who had to dig deeper harbours, and so did the modern world.” How did the 2008 financial crisis affect the world of shipping?

Things have changed because ships are following “best management practices”, - (better zig zagging, having good safe rooms etc.), because more ships now carry armed guards; and because of military patrols, and much more importantly, because countries are now actually prosecuting pirates, which wasn’t the case a few years ago. That said, piracy is now a growing problem in West Africa instead. There are still about 100 hostages being held by Somali pirates, too. Your book seems to throw up lots of superlative statistics about the world of shipping, do you have any favourites? That the containers on my ship unloaded onto trucks would form a line 60 miles long. Rose George is a renowned journalist and author of A Life Removed: Hunting for Refuge in the Modern World, and the Big Necessity: Adventures in the World of Human Waste, which was short listed for the BMA Book Prize and an Economist Top Ten Book of the Year.

“It was catastrophic. The previous few years had been incredibly good for shipping. Shipping people now talk about the hubris that was visible pre2008. This translated into ship owners ordering loads of ships. Then when the crash came it was devastating for shipping. You could see hundreds of ships parked at anchor off Singapore and other ports. “There were ships parked up the river Fal in Cornwall for years because they suddenly became too expensive to operate. Things are improving but only slightly. It’s a tough industry with tight margins. Very boom and bust very Wild West in many ways, despite its genteel exterior.” To what degree is piracy a serious problem? “Somali piracy is, for now, less of a problem than it was when I went to sea in 2010. At that time 544 seafarers were being held hostage by Somali pirates.


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Honeyfield Trailers We’re behind you all the way!

From the days of horse and cart to 21st century electric transport and e-commerce from a redesigned webpage, Honeyfield Trailers Centre has always led from the front by being behind. Now in the hands of the fourth generation, the Bristol company is proud to be the West Country’s foremost trailer business, able to stock, manufacture, repair, service and design nearly any model imaginable, including leading brands such as Ifor Williams, Indespension and Brenderup.

In 2000, as part of plans to expand still further, electric bicycles were added to the portfolio under HTC Leisure. “We were looking for ideas for sale along side our camping trailers and found a high percentage of our customers also had bicycles. We decided to experiment with a couple of electric bikes to see how much interest they sparked,” recalls Edward.

“Well, they sparked all right and we’ve stocked new and used electric bikes ever since and are now one of the leading specialist electric bike shops in Bristol.”

Then there’s parts side, the fitting service, trailer hire and partexchange, plus the busy electric bike sales and repairs. Managing Director Edward Honeyfield is at the front of the organisation which began more than 80 years ago when his coal merchant great grandfather occupied the current Winterstoke Road, making deliveries by horse and cart.

It’s no surprise that Honeyfield embarked on new venture by first talking to customers - listening to its most valued people has proved key to its success.

His son Frederick introduced commercial vehicles for hire to the building industry and, in 1970, Edward’s father John formed Honeyfield Trailers, transforming it into the ‘go-to’ trailer company it is today.

Westfalia are delighted to support the Honeyfield Trailer Centre For more information about our full range of Towbars, Wiring Kits and Load Carriers visit... Westfalia UK Ltd, St Albans House, St Albans Road, Stafford, ST16 3DP. Tel: 01785 226888


11344 2pgs._HorseWorld 12/01/2014 11:39 Page 2

Honeyfield Trailers “We have developed a range of trailers by listening to the comments of our suppliers, dealers and distributors, but most of all, to our customers,” says Edward. “We can advise on current and future towing requirements as well as general towing information and we supply and fit all the leading brands of towbars to all vehicles, offering the same towbar package as you would expect from your main dealer.

For further information about the Honeyfield Trailer Centre, and to view its full range of products and services. please visit For more details about its range of electronic bikes go to or To make an enquiry, telephone 0117 963 7231 email or

“With vehicle electrics getting ever more complex, we have invested in state-of-theart computers able to download all the necessary software to your vehicle and offer a main dealer service at discounted prices.” Technical, electrical or practical, Edward and his team have the expertise to help. “We can answer the most frequently asked questions - and some not so often asked about trailer design and build,” he says. “We aim is to provide excellent, service and support and, consequently, are always there for clients. You could say we’re behind you all the way!”

Tel: 01934 824 126 Mob: 07767 622 167 E-mail: AB Consumable Supplies Ltd are a Bristol based company who have been established since 1999 and supply workshop maintenance & janitorial supplies. Proud supporters of +RQH\ÀHOG7UDLOHU&HQWUH


11369 1PG:HorseWorld 18/12/2013 15:35 Page 1

Winter is almost here and the roads are getting slippery, the driving conditions are often treacherous. There is no more important time to be sure of your brakes and tyres, as especially under these conditions, worn tyres can cost lives. As a local independent, family-orientated, tyre specialist they are dedicated to treating their customers fairly and honestly, so you can rely on Mike Knight Tyres “For The Best Deal In Town” The company, now in their 44th year of trading in Bristol, has built an excellent reputation in the area, for reliable and professional service.

slogan he has used for the past 44 years “For the best deal in town” He says this means the best tyre for the car, for the best price they can do and the best advice and service. All this combined with the friendly reception you get from the staff is what Mike says he is sure has made the business so successful. The 6,500 sq ft Avonmouth depot with two ramps, six tyre changers, is on St Andrews Road, Avonmouth, Bristol. The fully trained professional fitters at Mike Knight Tyres have a wealth of experience of fitting tyres, from wheel barrows up to 24” tyres. They also offer a free safety check on your car. At Mike Knight Tyres they supply and fit a huge range of tyres. Besides extensive stocks of most popular sizes and makes at the Avonmouth Depot they have a warehouse nearby with further stocks available. Family cars, 4x4s, High Performance, Vans, LGVs, Low Profile, Run Flats, Budget & Branded Tyres in stock NOW!!! Brakes, Exhausts, Wheel Alignment, Puncture Repairs, Balancing, Batteries, and While-U-Wait Service.

Contact us For a fast efficient, friendly service just give them a call on 0117 938 0002 Mon – Fri 8:30am – 5:30pm Sat 8:30am – 12noon At the age of 73 most people are settling comfortably into retirement, but that’s not the case for local businessman Mike Knight, who has worked in the tyre industry longer than he cares to remember. He started Mike Knight Tyres in March 1970 and gradually built up the business, which over the years has seen depots in Swindon, Taunton, Chepstow, Bristol and Portishead. In 2006 Mike decided on semi-retirement. He kept on one depot on in St Andrews Road, Avonmouth which was opened in 2004. He thought with one depot and a strong team around him, he could have the best of both worlds – keep an eye on a small business and do all the other things he wanted to do too. However, even with his trusted team in place, his accounts lady Lynn who has worked for him since 1980 and Philip the sales manager, who has worked with him since 1974, and depot manager Jamie since 2007, Mike’s interest in the day to day running of the business never waned. Mike prides himself on the


Unit 2b Severnside Trading Estate, St Andrews Road Avonmouth, Bristol, BS11 9YQ

Locking Wheel Nut Bags from Design Tech 01663 735274

Proudly supporting Mike Knight Tyres

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Nick and Michelle Hoskins started NTM Motor Services Ltd. on the 8th June 2009, resolved to offer a friendly, yet professional independent garage service. They have a philosophy of always putting their customers at their ease and carefully explaining what work is needed on their vehicle in straightforward terms to make sure that the customer understands what is required. Because they are independent, they can offer a variety of options to suit every customer - such as genuine or non-genuine factory parts, but they will never fit any parts without previous customer authorisation! Having trained with Vauxhall and Nissan, Nick is now a Toyota specialist. He has 10 years of mechanical experience to call upon - giving customers the same high standards of service you expect at a main dealer, but at more affordable prices. As Toyota specialists, they have genuine Toyota diagnostic equipment on hand for anything from airbags, key programming, Prius brake system bleeding and much more. However, although they are Toyota specialists, they bring the same level of expertise to bear on all makes and models of vehicles, offering a full range of garage services including, Car Servicing, Repairs, MOT’s for class for and 7, MOT Repairs, Welding, Tuning, Computer Diagnostics etc. As Nick proudly says, “All manner of work undertaken on all makes and models of car and light vans new or old, we also have the facility to MOT motorbikes.” They offer a free collection and delivery service in the Gloucestershire area, and can arrange for a courtesy car by prior agreement. Being a family run business they take personal pride in their work, and are obviously getting things right, because in April 2012, much sooner than expected, the business had grown to such an extent that they needed to move into larger premises. The move proved to be quite a challenge, as Michelle said ruefully, “Making sure that everything ran as smoothly as it could during the upheaval.” The effort was worthwhile, because the extra room has given them the opportunity to expand the range of services they offer.

Nick and Michelle would like to take this opportunity to thank all their staff for their hard work, and their many longstanding and loyal customers, because as they said, “without them we would have no business”. Their plans for the future include just carrying on doing what they are doing and giving a great service to their customers.

For more information give one of the friendly team a ring on 01452 720726 email or visit the website If you prefer drop in, they are open Monday to Friday from 8am until 5.00pm and 8.30 until 12.30pm on Saturday.

Unit 11, Brearley Court, Baird Road Waterwells Business Park, Quedgely Gloucester GL2 2AF

HILLIERS HILLIE ERS LTD LTD T Garage G arage Equipment Equipment SServices ervices

sa sales ales ser v ing vic servicing repairs rep pairs i ccalibration alibrration inst alllation installation Your Y our one st stop s op garage garage a equipment e quipmen i nt partner partner www.hillie inf o@hillie 0117 947 9 8715 35

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ELITE Mobility IF anything demonstrated how business had taken off for Elite Mobility, it was the invitation to supply mobility scooters for the world-renowned four-day Bristol Ballon festival. That was in 2011, but the company’s popularity just keeps on rising, not least with the festival organisers who, prompted by great feedback from the hirers of more than 250 machines, have ensured it’s been a regular supplier to the event ever since. The last two years alone have seen even more success for the specialist mobility company, not least this year’s recent forging of partnership with a major American manufacturer enabling Elite to be the UK’s sole marketer of an exciting and revolutionary range of Powerchair/Scooter Hybrids, under the ‘Grip ‘n’ Go’ banner. “This great new development is in keeping with our aim to remain at the forefront of the mobility products sector for many years to come,” declares Wayne Pegler, company owner and proprietor alongside Steve Hall.

providing impartial expert advice on life-enhancing equipment that can prove critical for some to achieve independent living. And, the new US partnership aside, it has spent much of 2013 working on a series of innovative mobility solutions to benefit their customers. For full details about Elite Mobility and its products, go to FREEPHONE 0800 169 5910 or email

Congratulations s to Elite Mobility We W e ar are e pr proud oud to supply pply and support them and wish Elite Mobility many any mor more e years of success.

Your Y our One-Stop Solutio Solution on for Mobility Pr Products oducts

Canal W Way, ay, Ilminste Ilminster, r, Somerset T TA19 A19 9DL

“We will continue to seek out and source the very best in the market, especially if it means an easier life for our growing band of loyal customers.” It was in April 2000 that Wayne and Steve, friends since 1985, established the business which, in little over a decade has burgeoned into one of the largest and most respected specialist mobility companies in the UK. With almost 30 full-time employees, Wayne and Steve firmly believe much of the business’s success is down to the loyalty, reliability and trust that comes with having family members and close friends as part of the valued team. They’re also the first to recognise that without their staff’s strong work ethic or the loyal customer support, Elite Mobility could not be where it is today. In 2009, having already outgrown two premises, Elite Mobility lived up to its name by going on the move again. This time to its current premises, a 3,000 sq ft showroom with an adjoining 3,000 sq ft workshop in Staple Hill, Bristol. Here trained showroom staff are on hand to offer expert and impartial advice to visitors while they view, test and choose from more than 120 mobility products, including the very latest scooter models, power chairs, wheelchairs, recliner chairs, adjustable electric beds, as well as an array of useful disability accessories and aids. In 2012, keenly aware of the importance of supporting and contributing to local community projects, especially those involving disabled people, Elite Mobility teamed up with Living Mobility and Driving Centre, a Bristol not-for-profit community interest company,


0800 252614



11417 1pg_HorseWorld 11/01/2014 16:00 Page 1

Dolphin Lifts Western Ltd is part of the UK’s largest independent mobility aids supplier, with Dolphin branches from Cornwall to Scotland. Nick explained that their patch covers the whole of the West Country, including the counties of Bristol, Somerset, Wiltshire, Gloucestershire and South Gloucestershire.

Stairlift and mobility experts

Rising stars in the world of mobility aids, Dolphin Lifts Western Ltd are expanding, having moved into new premises, a purposebuilt office and warehouse facility in Clevedon, launched some exciting new products, and a great new website. Established in April 1996 by Steve Wakefield and his wife Avril, Dolphin Lifts Western Ltd are an independent, family-run company who supply a range of disability aids such as stairlifts, wheelchair access lifts, ramps, hoists, pool hoists and bath lifts.

Their biggest client is Bristol City Council, with whom they have a four-year works contract, but they have also fitted lifts for a range of other local authorities, housing associations and charities. Currently Dolphin’s customers number over 3,000, including members of the commercial sector, architects, builders and developers. They are hoping to attract even more business through their new website and have embarked on a social media advertising campaign to herald its launch, but insist that however large they grow, service to the customer will always remain at the root of everything they do. For more information please telephone FREEPHONE 0800 169 3404 or visit the website

They are a true family business, with Steve, Avril and eldest son Tom at the helm as company directors. Youngest son Nick has recently joined as Surveys and Servicing Manager – dealing with the maintenance of all products - while Nick’s wife, Stacy, is Office Manager. The company consider that their success in continuing to grow through recessions, cuts and increasingly intense competition, results from applying their strong family values to the service they provide to their clients. In 2011 they were named runner-up ‘Family Business of the Year’ in the Bristol Evening Post’s Business Awards. With Dolphin it is all about service, they make their customers’ needs and requirements their priority. The company has been recognised with an ISO 9001 award for customer service and their engineers receive regular praise for their polite and courteous manner while working in vulnerable customers’ homes. One of the great advantages Dolphin enjoy as a truly independent company is the ability to supply the products and services most suited to their customers’ requirements, rather than based on any commission-based affiliation with a manufacturer. Two new products that the company is very excited about are the StairSteady product and a range of Handimove hoists. StairSteady is an innovative product - the brainchild of aspiring engineering entrepreneur Ruth Amos - which is a high-quality supporting handrail that slides when pushed up but locks when weight is applied, acting as a support aid when both ascending and descending the stairs. Handimove is a world-leading supplier of fixed and mobile hoist solutions and the manufacturer of a unique pool hoist.

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Unit 16 | Middle Bridge Business Park Bristol Road | Portishead | Bristol | BS20 6PN Tel: 01275 818553 Fax: 01275 399781 Email:


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Limbs & Things BRINGING SKILLS TRAINING TO LIFE Across the world, training in patient care has significantly improved in the last two decades – ably assisted by Bristol-based Limbs & Things. Medical students are learning critical hands-on skills using the innovative 3D models and simulators they produce: skills such as patient examination, taking blood, suturing skin, delivering babies, keyhole surgery and ultrasound. The models replicate the look and feel of human tissue and many can be used with fellow students or actor patient simulators.

subsidiaries in USA, Australia, and Sweden and more than 80 distributors globally. “We have a reputation for high quality and accurate products fit for purpose,” smiles Margot. “Our strengths come from combining creative artistry and design with clinical understanding and technology.” Key innovations include a partnership with Norway’s Laerdal Medical - working together to create SimMom, a full body obstetric patient simulator. “Previously we mainly focussed on part-task trainers. SimMom was a natural extension in our women’s health heartland - building on the success of our PROMPT Birthing Trainer,” says Margot. “Recent launches include a Chest Drain Model - designed for training treatment of collapsed lungs - and in 2013 a Breast ExaminationTrainer, helping students gain the delicate skills needed for clinical breast examination and for teaching self examination.” In 2013 Limbs & Things also launched its first online selfdirected learning package - Suture Tutor Plus - helping students learn suturing and knot tying techniques. For Margot, who rates her greatest business success as improving the skills and confidence of trainees and therefore patient outcomes, there is plenty to celebrate. With October’s presentation of the Queen’s Award for Enterprise Innovation acknowledging another successful year, Limbs & Things is looking forward to a particularly good Christmas party.

The overall result is that students learn not just how to execute the procedure, but also how it feels to do it, plus skills in patient management and equipment handling. Students feel more confident and better equipped to progress onto wards, clinics and operating theatres. “This is a great advance,” nods company founder Margot Cooper, “The world is a better place as ultimately patient safety is improved.” Prior to establishing Limbs & Things in 1990, medical artist Margot illustrated operations and anatomy for publication, lectures and display. After spotting a need for high quality models to meet the requirements of early clinical and surgical skills training, she started developing a staged training system away from real patients. Having won over a conservative medical profession reluctant to change, she confronted the challenge of finding materials and techniques to represent the subtle qualities of body tissues. The result was affordable products - strong enough to withstand enthusiastic students, and ticking all the curriculum boxes. Limbs & Things has a £12million turnover and employs over 90 people with the Head Office and production facility in St Philips,


“Bristol is a great place to do business,” she smiles. “We have contributed to this city and shall enjoy doing so for many more years.” For further information, go to Telephone 0117 311 0500 Email

RESOURCING LIMITED Congratulations Limbs & Things on your award, K2 Resourcing have been pleased to provide quality staff for the last 5 years Contact us Kate Short: 07789 954143 Kim Powell: 07789 991639

Recruiting Personally…

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The Developing Role of Facilities Management Fifty years ago Facilities Management, if it existed at all, might have involved one person in overalls with a toolbox or another wielding a mop and bucket. Today, it’s one of the fasting growing professions in the UK, with managers responsible for many companies’ buildings and services and their impact upon people and the workplace. The European Committee for Standardisation’s definition of Facilities Management, (FM), ratified by BSI British Standards and formally adopted by the British Institute for Facilities Management, is: “the integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities”. In slightly plainer English, that means FM professionals have extensive responsibilities for providing, maintaining and developing a host of services that support business. Their roles can cover management of areas such as: health and safety, risk management, business continuity, procurement, sustainability, space planning, energy, property and asset management, as well as catering, cleaning, building maintenance, environmental services, security and reception. At a corporate level, the sector contributes to the delivery of strategic and operational objectives and on a day-to day basis, effective FM provides a safe and efficient working environment, which is essential to the performance of any business. With the UK market valued at a potential £106.3 billion in 2012, the sector has come a long way from its early days in the 1970s and ‘80s, which was when the requirement for the effective management of combined resources and activities grew out of cost-cutting initiatives leading to outsourced ‘non-core’ services. It continued to grow with the further integration of the planning and management of ‘hard’ (e.g. building fabric)

and ‘soft’ (catering, cleaning, security, mailroom, and health and safety) services in bids to achieve better quality and economies of scale. In 2013 and up to 2017, according to a recent industry report, the UK FM market is anticipated to increase, with annual growth levels expected to fluctuate around 2% in real terms. Such predictions are welcome news for the sector which recorded low levels of change after modest growth in 2011, little change in 2010, and a decline in 2009. However, the continued trend towards outsourcing is expected to ensure future growth opportunities for facilities management companies, with bundled services and integrated solutions, in particular, showing the strongest growth potential. As we have moved further into the 21st century with its continuous changes in business and technology and increased emphasis on effective utilisation of all corporate resources, FM has become established as a key business discipline. Today’s facilities managers have extensive responsibilities for providing, maintaining and developing myriad services ranging from property strategy, space management and communications infrastructure to building maintenance, administration and contract management. The sector itself is also large and complicated, comprising a mix of in-house departments, specialist contractors, large multi-service companies, and consortia delivering the full range of design, build, finance and management. Not surprisingly, FM requires a high degree of professionalism but, get it right, and the benefits are many.

Among other things the best FM can: •

Deliver effective management of an organisation’s assets.

Enhance people skills within the sector and offer many career options.

Enable new working styles and processes – of key importance in this technology-powered age.

Enhance and project an organisation’s identity and image.

Help the integration processes associated with change, post-merger or acquisition.

Deliver business continuity and workforce protection in an era of heightened security threats.

Organisations have always relied on a mix of functions and services to provide the essential support to their core business operations but as the business environment has evolved into a fastpaced, ever-changing, multi-technological world, FM has evolved and grown along with it and has now come of age. Its practitioners require skill and knowledge and, as the sector definition continues to expand to cover management of a wider and wider range of tangible assets, support services and people skills, it’s essential that those practitioners can provide support of the right quality and for the right cost. Today’s facilities manager is a familiar face, performing a vital function in offices, retail centres, industrial buildings, schools and hospitals. FM can be difficult to define in practice but, essentially, it’s about overseeing non core services, thus freeing businesses to concentrate on what they do best.


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These restrictions reduce the ‘market value’ of the land and the saving is then passed onto purchasers.

Affordable homes in South West England The media is full of stories about the decline of rural communities due to a lack of affordable housing. Second homers and retirees fulfilling their dreams of a country retreat in a village location are continuing to drive property prices way beyond the means of local young people and families.

FSH Ltd are proud to announce that their recently completed development at Hellier’s Lane, Cheddar has been recognised in the Chartered Institute of Housing Awards 2013 as one of the top 50 affordable housing developments in the UK, and was also a finalist in the Best Large Development of the Year category, from among over 300 entries. The Chartered Institute of Housing is the independent voice for housing and the home of professional standards, and its awards recognise excellence across the housing sector. Helliers Lane is a rural exception scheme providing 77 units of affordable housing in the Somerset village of Cheddar. The two to four bedroom houses and one and two bedroom flats have been developed by a partnership between First Step Homes, Guinness Hermitage (part of The Guinness Partnership), Sedgemoor District Council’s Affordable Housing Team, Cheddar Parish Council and the Homes and Communities Agency. Since 2005 First Step Homes have delivered over 200 affordable houses in the South West and currently enjoy planning consent for a further 115 houses across a number of villages. First Step Homes have control of further land which has the ability (subject to planning permission) to deliver nearly 1000 additional houses in Devon, Cornwall, Gloucestershire, Somerset and Wiltshire over the next two years and is actively seeking further opportunities.

Even those who want to stay in their home areas, and have managed to find jobs locally, simply cannot afford to rent, let alone buy, with the result that they move away, the village school closes, and trade from the “week-enders” is insufficient to sustain local businesses, facilities and public transport links.

There is a pressing need in many rural areas for affordable housing for local people in order to sustain the villages and small market towns that characterise our English countryside. Step forward First Step Homes (SW) Ltd, the largest private developer of affordable housing in the South West of England, who develop high quality houses that are only available for local people to buy or rent and at prices they can afford. First Step Homes identifies, appraises, acquires and develops “rural exceptions sites”, pieces of land which are outside of, but adjacent to, the settlement boundary of villages and therefore cannot normally be considered for development. However, planning permission can be granted on these sites as long as there is an identified affordable housing need, that the housing provided is sold or rented at affordable prices and that the affordability is protected in perpetuity.


Telephone 01872 276543 or visit the website, for more details


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agents who work together to help families buying and selling property around Britain. However Saxons’ record of serving its local communities for so many years - such as its work with First Step Homes, which develops high quality affordable homes for local people only and high rate of repeat custom, is something Graham sees as the business’s greatest success. “As members of the National Association of Estate Agents, Saxons staff are qualified, which means customers are dealing with a professional agency that adheres to the highest standards in the industry,” he adds. “By choosing an NAEA estate agency you know that you're safeguarded and can feel secure in the knowledge that you and your property are in safe hands.”


Passionate about property and switched on to superb customer service, Saxons Property Services is blazing a broadcasting trail to help people move. The forward-thinking Cheddar agency has its own TV channel in which it showcases the properties and areas within its threeoffice portfolio. The channel, the only one of its kind in the area, demonstrates just how Saxons continues to adapt its practices and adopt the latest technological initiatives to remain a market-leading estate agent for the 21st century.

For further information about Saxons, its range of services such as moving consultations, buyers guides and local area guides, and to view its complete portfolio of properties, go to To watch what’s available through the company’s TV channel, visit Alternatively email or telephone 01934 741999 (Cheddar) 01278 435800 (Bridgwater) or 01278 786655 (Burnham) The UK’s number one property website

Even more developments are on the way as the business undergoes a re-brand giving it a whole new look and additional marketing tools which, says managing director Graham Thompson, will enable it to surpass anything offered by competitors. “Experience has taught us that our clients seek guidance and advice from professional people on a continual basis and we have set out to provide this dedicated support,” he says. Saxons is proud to provide a complete moving solution to property hunters across the country. Its services include residential and commercial property sales and acquisitions, land sales and new homes, overseas property sales and investment, residential lettings and property management through its sister company RENTIN PS Ltd Through Associate Partners it has additional services, including mortgage and independent financial advice, a pension review service and conveyancing. From that initial ‘how much would my house be worth’ enquiry to unpacking the boxes in a new home, Saxon’s expert team supports clients all the way. Established Cheddar in1999, Saxons now has offices in Bridgwater and Burnham-on-Sea and is the only agent in the area to be a member of the Relocation Agent Network. This is a national group of around 600 selected independent estate


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G l e n t w o r t h UK



Calling all landlords, Glentworth Lettings are currently offering free rent guarantee insurance to every new Landlord for the first 6 months of the tenancy! Glentworth Lettings are an independent, family run, specialist residential lettings and property management agency, based in Weston Super Mare, that was established in 1997 and manage a portfolio of properties, stretching throughout the UK.

your accounts on line 24/7, a complete package of related services, all at price that cannot be beaten. They say “We aim to provide levels of service that meet and exceed our customers’ expectations.” We can let and manage your property throughout the UK

The experienced team keeps abreast of all the relevant legislation affecting landlords and can offer landlord insurance, legal and taxation advice. They are happy to help with all aspects of residential and commercial letting, property management, related financial services, property repairs and refurbishments. Glentworth Lettings act as an impartial buffer between you and your tenants, and take care of all the daily issues that arise, if required, including all the paperwork related to your property and lodge tenants’ deposits in a secure deposit protection scheme.

For more information please visit the website or telephone 01934 319319

& JJJJ Carpets Flooring Consultants

JJ Carpets & Flooring, a family run business which started back in 1999, caters for all your flooring needs. With a ‘choose at home’ service, quality and service are most definitely guaranteed.

Glentworth Lettings are very proud to be part of ARLA, (The Association of Residential Letting Agents,) which is the self regulating authority for letting agencies, setting the standard for high quality in the industry. Darren Clapp Managing Director

JJ Carpets & Flooring are proud to support Glentworth Letting

Glentworth Lettings believe they have assembled a team and services that gives landlords, a high quality personal service, peace of mind, access to

Unit 3, Kiln Park, Searle Crescent, Weston Super Mare BS23 3XP 01934 310646

COMMSPLUS LTD “ Providing all the communication your business needs ” remote access to the telephone system to resolve many issues in a matter of moments. Commsplus’ engineering team have an enviable reputation in the UK for their professionalism and promptness in dealing with any technical problem.

Commsplus’ success is based on their totally customer focussed approach. At the start of your relationship with them they will take the time to accurately assess your requirements and organisational culture. Once they are confident that they have fully understood your requirements, they will provide a bespoke solution to meet your needs and grow with you as your business develops. Your system installation will be fully project managed by Commsplus’ highly trained engineering team who adopt the same service led approach. They appreciate that issues need to be attended quickly; for this reason they have fast response times and


The personal relationship developed at the outset continues throughout. Commsplus are proud that clients phoning in with a query will be able to speak to the same person each time. For more information please visit the website or telephone 01934 882 200

0845 279 7200 Point of Contact Specialist

Commsplus is one of the leading suppliers and maintainers of Samsung telecoms equipment in the UK. Based in Weston-Super-Mare since 1986, they have been providing all types of organisations with reliable and cost effective telecoms solutions including telephone systems, lines, calls and mobile telephones. They are a Samsung Platinum Partner which is the highest level of accreditation, and only awarded to companies that have demonstrated their expertise in selling, installing and maintaining Samsung systems.

Digital Signage

Aroma + Fragrance Units

Video on Website On-Hold Marketing Overhead Music

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Security Group Ltd Security Group Ltd works with householders, landlords, schools and all sizes of business across Bristol, Bath and the South West to secure and monitor their premises, and plans to significantly increase its customer base when it fulfils expansion plans by recruiting a Business Development Manager later in 2013.

Following Mike’s retirement two years ago, Paul and Lisa took on the running of the business. “We are a great team and still have Dad to call upon if we need any help or advice” she smiles. “Building the business from scratch and retaining most of our customers for many years is our biggest success. We rarely lose customers, except when they move out of the area. We pride ourselves on providing the highest standards of service that they all want and deserve.” It’s not just satisfied customers who stay with the company – each of its engineers has also been part of the team for more than 10 years. “They say it’s the best job they have ever had,” reports Lisa proudly. “It is important to look after every member of the team so that they are motivated to do the best possible job for the customer.”

For further information about Security Group and its range of services, go to To make an enquiry, telephone 0117 9141180 or email “This is a very exciting time and will take us to the next stage” says Accounts and Customer Services Director Lisa Gill. “Once the new team member is established we hope to recruit two additional engineers and expand our fleet of service vehicles to look after the new business he/she will bring in. “We are ready and able to increase our size and reach while still retaining the personal touch that differentiates us from national providers. Our customers are known by name and get to know our engineers’ names - there are no customer or contract numbers here!” That personal touch, combined with an industry accredited and regulated first-class service, has ensured Security Group still serves many of the clients who came on board when Lisa’s father, Mike Thomas, established the business in 1997.

Securi-Guard is one of the largest independent monitoring companies in the United Kingdom and was established over 30 years ago.

Very proud to be supporting Security Group Visit our website or give us a ring on 01752 512171

After gaining an unrivalled knowledge of the industry from 35 years in hands-on, management and sales positions, Mike struck out on his own. Initially based in Brislington village, supplying other alarm companies with equipment, the business soon expanded into installation and maintenance, and Lisa came on board. Mike’s son Paul and wife Jill also joined as the business continued to expand its customer base as a subcontractor to a London company. When that company was taken over, many customers approached Security Group direct to continue to look after their systems. “That was when we really began to establish ourselves and took on extra engineers” says Lisa. “We now look after nearly 1,000 individual systems.” Now based at Lays Farm Trading Estate in Keynsham, Security Group is still a family run firm installing, maintaining, extending, upgrading and repairing intruder and fire alarms, CCTV, and access control systems.


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SCS cover a broad spectrum of electrical requirements for commercial and industrial clients. Capable of supplying a complete suite of options from small power distribution to sub mains and switchgear distribution systems, right the way back to the mains intake. This includes a complete infrastructure of trunking, tray, ladder and basket, armoured cabling, distribution boards, heavy switchgear and heavy power cabling. The business was started in 1993 with 5 engineers and an office run from home. The company grew steadily and moved into their current offices in 2008. SCS attribute the growth of their engineering workforce to running regular apprenticeship schemes. Martyn Pinnell, Managing Director, explained, “We currently have three apprentices, who have just started their second year of training, following the City and

Guilds route. This provides us with electricians who have their skills developed to the standards we expect.” When we asked Martyn what was the greatest challenge the business had faced, he said, “Every single day throws up a challenge, as any business owner will tell you. Starting the business from nothing and growing it through 2 recessions and surviving for 20 years!” He takes great satisfaction from the number of their satisfied long standing customers and is especially proud of his apprenticeship schemes, developing the well qualified, approved electricians on which the future of the company depends. For more information please visit the website email telephone 01452 310 990

city electrical factors

We are the United Kingdom’s leading Electrical Wholesale Network with almost twice as many distribution outlets as our nearest competitor...

We are proud to support

SCS Installations and wish them all the best for the future.

20-21 Eastville Close Gloucester GL4 3SJ Tel: 01452 529 687

installations, whether it’s just replacing double glazing units, fitting a UPVC door or a large conservatory, customers can be assured of a job well done. The company are proud of their first rate reputation and say, “We do not operate high pressure sales, our double glazing prices are extremely competitive, and we can guarantee you will be treated respectfully from your initial contact with our company, right through to the completion of the installation”. The right windows and doors say so much about your home, not just improving the appearance, but saving energy and increasing security. New windows and doors are a solid investment in your property and deserve careful consideration and the choice of a reputable company. Right Price PVCu Limited is a family run business, with 24 years experience in manufacturing, supplying and fitting; PVCu windows, doors, conservatories, soffits, fascia and guttering, to homeowners and also direct to the trade. They pride themselves on being first class manufacturers, suppliers and installers of the best quality UPVC double glazed windows, doors, porches, conservatories, soffits, fascias and guttering to the home, the DIY and trade markets in Plymouth, Devon and the South West. They fabricate products directly from their Plympton factory using highly skilled craftsmen, and employ their own highly skilled and experienced fitters for all their double glazing


From start to finish, planning to final installation, Right Price is your number one local PVCu company in Plymouth and the surrounding area. Get in touch for a free quotation: T: 01752 344 052 W: Right Price PVCu Unit 15 Newnham Industrial Estate, Plympton PL7 4LU

0121 325 2100 One of the UK’s leading extruders of PVC-U window and door systems. Proud to be supporting and supplying Right Price Windows

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All Point Security Services Ltd

Gerry Hutchinson started All Point Security Services Ltd, just eight years ago, and has “learnt on his feet” as the business has expanded, throwing up new challenges along the way. Gerry is a true self starter, hard working and self motivated, and while always ready to take on fresh challenges is careful not to overstretch his team by taking on anything that they can’t cover to a full professional standard.

0798 3679274

service to these customers, All Point Security Services also provide carefully vetted and supervised cleaning staff. So whatever your security requirements may be, contact Gerry for an initial confidential discussion. Gerry will come back to you with a carefully structured proposal in which he will have assessed your needs, the level of risk, and the most suitable service for your requirements within your budget.

All Point Security Services aim to provide not just security guards but a quality service that is unmatched in the industry, quality through management, quality through Security Officer advanced recruitment and testing. It is this level of professionalism that has led to the company’s success. They provide an “all points” security service encompassing, Security officers, Mobile Patrols, Door Supervisors, and Alarm Call Outs and have just started providing door staff for two local night clubs. Trained in physical and non-physical intervention, their guards are specialists in conflict management enabling them to draw on a variety of skills to defuse any possible issue. This ability to correctly 'read' any situation ensures that only in extreme circumstances will force be used and, even then, as a last resort. They provide experienced discreet personal guarding services to prominent individuals, and media personalities including TV and movie stars, and are very proud to currently be providing guarding services to 82 stars. Security isn’t just a question of a “big bloke in a hat minding the shop” these days but a very sophisticated highly professional industry, requiring tact and judgement, an awareness of risk and a high level of physical fitness and alertness. Security professionals undergo extensive training and are very carefully vetted. A key part of a security company manager’s role is to assess the suitability of staff for particular roles, and in the case of personal guarding the compatibility of the personalities involved. Because of the sensitive nature of some of the companies for which All Point Security Services Ltd provide security, Gerry was approached about cleaning staff, who are sometimes the weak point in a company’s security provision, with access to all points; so as a


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Beverley is justifiably proud of her company and the services it provides, saying “Absolute House takes pride in our quality domestic cleaning services. No house cleaning job is too big or too small whether you require casual or general cleaning as we tailor our services to suit your home cleaning needs.” Absolute House provides reliable domestic and commercial cleaning in Bristol and North Somerset, particularly Clevedon and Portishead, and offers a professional, reliable, fully insured service tailored to meet the individual needs of each client. In 2006, Beverley was conducting a successful recruitment business from home when she decided she needed a cleaner. She found someone, “absolutely fabulous,” giving her time to concentrate on business, until her cleaner moved away, and Beverley experienced a nightmare roller coaster of unavailability, unreliability, incompetence and worse, and Absolute House was born. Private individuals and businesses contact Beverley, to quote for the work required, whether a regular contract for normal household cleaning, regular cleaning services for offices or retail premises, or a one off spring clean, end of tenancy cleans for private landlords and letting agents, a builders’ clean or any other one off deep clean.

Oaklands Riding School

Oaklands Riding School and livery yard was established in 1971 and has always been a family run business. The school is owned and run by Joyce Newberry and her daughter Jacky, who joined the business on leaving school in 1997, and pride themselves on the quality and variety of their 50 riding school horses and treat each customer as an individual, catering for any specific needs.

You can be sure that when the Absolute House cleaning team visits your premises, you will get 100% satisfaction from their commercial or domestic cleaning service. For more information visit the website, to view testimonials, or telephone on 01275 540458 or 07738 877117 or email us at

Relax, you’re in safe hands... We are an independent chartered management accountancy practice, providing a range of financial services to both small and mid sized businesses

. Accounting . Business planning & startup . Payroll . Self assessment tax returns

Remember... We take care of every thing so you can concentrate on running your business. For more information visit

JDM Accountancy Ltd would like to Congratulate all the Team at Absolute House on your continued success! Tel No. 01761 402 791 Mob No. 07908 253 206 Email.

The facilities at the school consist of a jumping paddock; flood lit sand school and indoor school and is the largest affiliated Pony Club Centre in the South West with over 80 members. Oaklands is affiliated to the Riding for the Disabled Association and has a team of horses trained for all aspects of disabled riding involving children and adults. Joyce and Jacky make learning fun and include horse and stable management in all their lessons, because grooming and handling horses helps to build confidence between rider and animal. For more information please visit the website or telephone 01392 272105

Call: 01363 772319 Email:

Visit our website to find out all about us and the services we offer

People learn to ride here with confidence and bring their own children back for Joyce and Jacky to teach. Oaklands is like a community and has in one way or another touched the lives of many different people. They offer a range of lessons, but whether you are an absolute beginner or you have some riding experience, they recommend that you start with a private lesson so that the friendly experienced team can assess what tuition you need.


“We are proud to provide Veterinary services for Joyce and Jacky at Oaklands Riding School”

We provide Veterinary services for equine, farm and companion animal’s. A: Roysden, Barnstaple Cross, Crediton, Devon EX17 2EP A: 32 East Street, Crediton, Devon EX17 3AX

Surgery hours Monday – Friday – 8am – 6pm and Saturday 8.30am – 4pm (24 hour emergency service provided) All consultations by appointment

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“Logical Cleaning Solutions have achieved our current market position through providing a flexible, efficient and reliable yet, cost effective service. We are very proud of our excellent client retention rate.”

LCS Sweeping across the West Country, Logical Cleaning Solutions are a well established commercial and office cleaning business covering Devon and Cornwall. Established in 2006 by Dee and Mick Guard and based in Roche, Cornwall, the company has an excellent reputation throughout Cornwall and Devon, and is starting to deliver the same detailed personal service in parts of Somerset and moving into Bristol. From a modest start and a determination to do things better than the standards that already existed in the industry, the family run company has experienced year on year growth since inception. It has continued to expand across the South West, and due to a system of localised management and infrastructure is able to carry on delivering the same high standard “local” type service to all their clients across the area. A member of Logical Cleaning Solution’s management team checks each site on a weekly basis, followed by a monthly visit by the local manager with a contract record card which allows comments by the client, thus developing a very close and individual working relationship with each client.

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This close working relationship, usually only available from small local companies, ensures that their services are tailored to meet each client’s individual requirements, and allows them to service local businesses and national chains with equal ease and competence

The company provide a totally professional and polished performance in all aspects of Office Cleaning, Retail Cleaning including Window Cleaning, Carpet Cleaning and Stripping and Resealing hard floors. For more information on how their services can benefit your company, please contact them for an informal chat on 0800 6129221 email or visit the website

This attention to detail and their ability to be flexible has led to an ever-growing client list that includes some of the South West’s most prominent companies. All the elements of their contracted services, including health and safety, security, staffing, training, and cleaning services, all adhere to strict procedures and policies and offer the highest quality service at all times.


Unit 2, Victoria Business Park, Roche St Austell, Cornwall PL26 8LX


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The company use only top quality materials and techniques, and provide an excellent standard in all the work they undertake. From the smallest of tasks to the largest of contracts, all are given their undivided attention. Dee and Mick say “We pride ourselves on delivering a cost effective, reliable service and complete customer satisfaction, and we guarantee to deliver a dedicated service of quality, reliability and most of all real value for money for every client.

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If you are planning a new look for your garden with new patio paving, spring can be an inspirational time to get your project off the ground. Castacrete have been established in Failand for more than 20 years. The friendly and experienced staff offers a warm welcome, plus expert, informed advice on every product going, to help you choose the materials that will bring out the best in your scheme. With demand for the Castacrete quality and service growing rapidly the company has recently opened their new showroom, Stonecraft Paving Centre, at Smallway, Congresbury BS49 5AA, next door to Cadbury Garden Centre. The new showroom also boasts live outdoor /indoor display gardens, which have recently been developed with great ideas for your garden needs. Hard landscaping provides the bedrock of any new scheme and if you are looking for something solid to work from, with the bonus of broad choice and scope for innovation, head for the Stonecraft Paving centre.

As well as decorative paving, the Stonecraft Paving centre offers a selection of rumbled block paving, available in three different sizes and six different colours. The wide variety offers creative scope and innovation for driveway or patio planning, with the flexibility of being able to mix and match size and colour. Stonecraft Paving Centre is available to make your project perfect, at value-for-money prices. Pay a visit and see for yourself. Located on Clevedon road, Failand, Bristol, BS8 3UA, minutes from the M5. (junction 19) Open Monday to Friday, 7.30am to 5pm, Saturday, 8am to 4pm plus Bank Holidays, call 01275 851131 for details or 01934 876030

With over 30 years experience in the landscape supply industry we can effortlessly supply a wide range of turf, paving, decking, fencing, sleepers and topsoil to anywhere in the uk.

Browse at leisure among the beautiful indoor displays incorporating a vast range of products. They have now just opened PET STOP, a department within the store, for all your pet needs, foods and accessories. New for spring 2014 are Patio Packs in random sizes in a choice of five colours and varying patterns. With opening offers starting from £96.74 including VAT, that covers 6.08sm square metres, they are an excellent value way of extending your living space outdoors this summer.

We are proud to support Castacrete and wish them every success for the future. CWT Landscape Supplies, Chittening Industrial Estate, Worthy Road, Avonmouth Bristol BS11 OYB Tel. 0117 982 2255 Web:

Anderton Concrete Products Ltd is a market leading manufacturer of concrete rail products, fencing materials and retaining wall systems with an unrivalled reputation for quality, design & innovation We supply to every sector of the construction industry

For more information or a quotation for any of our products please contact us t 01606 79 436 f 01606 871 590 )FBE0GÎDF Units 1 & 2 Cosgrove Business Park Soot Hill Anderton Northwich Cheshire CW9 6AA.


“We are proud to be associated with Castacrete and we would like to wish them the best of luck for the future”

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Having a decent roof over your head protecting you and your possessions from the elements is one of the most important aspect of any building, that’s why it pays to have trustworthy experts like those from Western Flat Roofing to look after it. Whether it’s building a new flat roof or renewing an old one the Cornwall family business has, appropriately, got everything covered.

Always using tried and tested best-on-the-market high quality materials for both domestic and commercial projects, Western Flat Roofing can also arrange a whole range of supplementary services and sub-contracted works such as:

Established in 1966 by Raymond Shazell, as a small partnership, every one of today’s 40 employees is passionate about offering a professional, competent and efficient service to all customers both domestic and commercial.

• Scaffolding and access.

• Building works in association.

• Mechanical hoisting facilities.

• Carpentry works in association.

From the office at St Columb Major, the company’s client base covers the whole of Cornwall and Devon.

• Metalwork alterations (handrails or similar).

A free inspection and quotation service is available to domestic customers, part of which includes personal and professional guidance for all flat roofing needs, no matter what size of project. “Our domestic customers are a valued part of our business and we’re happy to inspect porches, garages, balconies and extensions with a commitment-free quotation,” says Managing Director Charles Shazell. “Our expert surveyors can recommend the most suitable system and materials for each project and we can provide felt systems, liquid plastics, Sarnafil, green roofs, metal cladding with options of insulation to meet current building regulations, rooflights, fascias and soffits.

• Electronic roof testing.

• Mechanical and electrical alterations (air conditioning units/fans/cables).

For further information, an inspection, quotation or technical advice, telephone 01637 880 447 or 01752 423210 Alternatively email

As an approved contractor for Devon and Cornwall Country Councils, the Exeter Diocese and customers including Morgan Sindall, MIDAS, Kier, Interserve and Babcock, Western Flat Roofing also has a strong base of commercial clients and building contractors.

We are proud to support

Western Flat Roofing wishing them all the best for the future...

“They appreciate our personal approach at a professional level,” says Charles. “We bring more than 40 years of experience and skill to every job, together with technical advice, health and safety information, and roofing design assistance where required. “We also have CHAS, Safecontractor and Exor certificates of accreditation and can deal with projects worth up to £1 million. “Providing a further guarantee of quality - and peace of mind for our customers - is our membership of the National Federation of Roofing Contractors.”

Encon Plymouth are proud to support Western Flat Roofing

Jacksons Insurance Commercial & Business Insurance Specialists For more information call 01736 364336 or email 01752 333 720 Authorised and regulated by the Financial Conduct Authority celebrating

T.Jackson & Son Jackson House, Alverton Street, Penzance, Cornwall, TR18 4ET



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Davis Roofing has been carrying out roofing with confidence throughout the South West for nearly 35 years since their inception in 1979, by Richard Davis, Managing Director in 1979.

proactive company seeking to meet and exceed their customers’ requirements, by means of the new roofing products coming on to the market.

The strapline “with confidence” comes from Mr Davis’s philosophy that good business is built not only on hard work, integrity and an excellent standard of workmanship, but also on confidence. He says “Our customers need to be confident in us; confident that we are going to meet our high standards with every job; confident that we will advise them as a professional company, and confident that the service we provide is the correct solution for each and every job.”

As the company expanded, they made their first move in 1994, increasing the office and storage capabilities, and taking on a full time surveyor, extra office staff and extra skilled roofing tradespeople, increasing the work force to 20.

He also believes that their active membership of various trade associations and their compliance with the standards required by recognised health and safety organisations contributes to that confidence. Davis Roofing is an active member of the National Federation of Roofing Contractors (NFRC), Trust Mark, Construction Line, and EXOR, and is a registered SAFE Contractor. They are also ISO 9001 registered. These qualifications and accreditations require additional training and high levels of skill to be reached and maintained by their work force. He continued “We take health and safety very seriously; all employees have to attend annual asbestos awareness seminars, and 50% of our employees have St John’s Ambulance first aid certificates which are continually updated. “We are proud of our company, and that the commitment given to our customers is second to none; our continued growth helped by customer loyalty confirms that we are getting it right.” He takes great satisfaction from knowing that between 95% - 99% of their customers would recommend Davis Roofing to their friends, and is justifiably proud of the name Davis Roofing has built. The company specialises in all types of roofing and re-roofing services and general building work and started trading from an office and yard in West Street, Bedminster, as flat roofers. Davis Roofing soon expanded, however, into the tiled roofing market taking on both domestic and commercial work. The expansion of services was inevitable, as Davis Roofing is a very


These years saw Davis Roofing establish themselves as one of the larger roofing companies in Bristol, working for local authorities, government offices, universities, schools, health trust and housing associations. Throughout the company’s expansion they have always taken great care of the domestic side of their business, saying that no job is too large or too small, and this side of the business has also grown steadily over the years through word of mouth and recommendation. Richard Davis has a background in construction having grown up in the building trade, with his father being a skilled bricklayer; therefore expanding the company into the building side of the industry was a natural progression. The company now also offers a complete “design and build” service, from the drawing up of plans through to the completion of the project. By 2008, the company had once again outgrown their premises and the decision was taken to buy a large warehouse in South Liberty Lane, and convert it into purpose designed accommodation. They completely gutted the building and now have superb accommodation for their offices and lots of extra storage space and yard area. By this time the workforce had grown to number 30 full time members. Richard Davis is very proud that the company didn’t just survive the last three recessions; it grew throughout, despite a particularly tough time in 2010, when two major clients went bust owing Davis Roofing £350,000, which also meant the loss of £1 million worth of forward orders placed by those companies, so a loss on two fronts! Richard said, ruefully, “just when the VAT, PAYE and Corporation Tax were due to be paid!” A tough period indeed, but within 12 months all debts were cleared, and Davis Roofing continued to grow.

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At a time when many companies in the sector fell by the wayside due to the tough economic conditions that prevailed, he attributes their success to finding their niche, saying that they have been particularly successful in the social housing sector, and have built up a wealth of experience and expertise in their special factors and concerns. Davis Roofing have developed an excellent track record in the social housing arena and is contracted for all Bristol City Council’s social housing work for the next few years, they also carry out a lot of work for the social housing department of BANES (Bath and North East Somerset) Council. Social housing managers comment on their good work ethic and consistent high standards, saying “Their staff are always polite and courteous to our tenants, which is extremely important to us.�







They have many other blue chip clients and some of their other recent projects have included major roof works at the Dockside Museum, Bristol and Bath universities, and high rise council blocks, in fact Richard tells us that over the last few years they must have completed roofing works to more than 30 high rise blocks of flats. Other major clients include Uplands Retail who commissions them for roofing, refurbishment and ongoing planned maintenance works to all the ASDA stores from the Midlands down to the South West. Davis Roofing also carry out a great deal of work in the educational sector, they have just completed a job valued at ÂŁ500,000 and are part way through another school project with a value of ÂŁ750,000. Works for the educational sector range from new entrances, roofing works, naturally, and extensions through to whole new buildings. While most of their domestic work is carried out within 50 mile radius of Bristol, as a sub contractor to main contractors such as Asda, Mears and Local Authorities they travel much further.

Call 01179 713 444 Visit Visit our showroom The Junction, Feeder Road Avon Street, Bristol, Avon BS2 0QD Monday to Friday - 8:30am to 5:30pm Saturday - 8:30am to 4:00pm Sunday - 10:00am to 2:00pm



Your Y our exterior exterior building building materials materials partner partner

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The company now numbers nearly 60 full time fully employed staff, including 4 surveyors, office staff and skilled tradespeople. Clients find the use of fully employed staff rather than subcontractors very reassuring, and are more confident that the work will be carried out to the right standard; Richard Davis maintains that only using his own tradespeople gives him more control. He is a stickler for high standards and says “I am confident that we always take pride in doing the best job we can.” He is very “hands on” and is to be found on site by 8 am each morning to go over the day’s work with the on site team, to plan out the day’s activities, and then he will be there again the next morning to check that the previous day’s work is all done and to plan out that day’s work, and so on each day. He says “I love my job and I love my company!” Roofing is a very fluid sector of the market. The property bubble led to busy times in the construction and allied trades sector, but then as the market changed, and more people extended and converted, rather than moved, the demand for loft conversions, dormers, balconies and roof terraces increased. Flat roofing became more specialised too, with the addition of special thermal layers to contribute to energy conservation, and more sophisticated water proofing technologies. New types and styles of tiling are still coming on to the market all the time, making roofing a very fast moving industry. Green technology is a key part of the roofing industry these days, with so called “Green Roofs”, where vegetation adds to the roof’s insulating and sound proofing properties becoming increasingly popular. This is a highly specialised area, requiring a technical survey to establish just how much structural support will be needed, as such roofs are very heavy particularly when wet, and requiring several layers of material for damp proofing and root protection.



Supplying a wide range of reclaimed Roofing, Building and Landscaping materials. Think Rose Green for:  The largest selection of reclaimed roof tiles in the South West  Pine Floorboards  New and Reclaimed natural Flagstone We are prou d  New Oak Railway Sleepers to support  Original Cast Iron Fireplaces Davis  Garden Features and Ornaments Roofing  Chimney Pots.....and much more! For more information about our services, please contact us on 0117 952 0109 Rose Green Tiles & Reclamation Ltd 206 Rose Green Road, Fishponds, Bristol BS5 7UP Opening Times: 8.00 am - 4.30 pm Monday - Friday and 9.00 am - 4.00 pm Saturday

Open to the Trade and Public



PRICE OF WOOD 0117 963 6683 39 Ashton Vale Road, Ashton Gate, BS3 2HW 52

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A well constructed “Green Roof” will have structural support, roofing membrane, a layer of membrane protection incorporating a root barrier, insulation, drainage, aeration, water storage and a further root barrier, growing medium and then the planting. Davis Roofing has the appropriate expertise in this area, which is definitely not one to be undertaken by the amateur, or “one man and a ladder!”

Davis Roofing Limited Bridge House, South Liberty Lane, Ashton Vale, Bristol BS3 2AH

MWM Chartered Accountants in Bristol provide a personalised service to local business owners and individuals. Proud to be associated with Davis Roofing 01179 292 393



R R With Confidence


Call: 0117 963 8033 Email: or visit their website

Icopal is Proud to have played a part in the 35 year success of Davis Roofing Ltd



Busy, busy, busy!



Richard Davis is very proud of the company he has built, and the great team of people he has in place, and is confidently looking forward to the time when he will be able to spend more time with his family, particularly his grandchildren who “are growing up so fast!” But for the time being there are sites to visit, work to organise, meetings to hold, new products to assess and trade shows and conferences to attend.

Icopal is the world leader in the design and development of innovative waterproofing and building protection products. Continuing a history of over 160 years, Icopal now offers the UK’s most complete range of construction membranes and roofing products, support services and insurance backed guarantees.



















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By 2007 Newglaze had added coloured PVC-U windows, doors, conservatories and GRP flat roofing to their range along with fully insulated aluminium roller garage doors in a selection of finishes including cream, green, grey and black.

ANNIVERSARY 1980 - 2013

Newglaze goes Solar Don’t move, improve - with the help of Newglaze Newglaze have been transforming homes for 33 years, and they know just what it takes to enhance your home.

In 2010 Newglaze were delighted with the completion of their new purpose-built timber window showroom at the company’s main site at Unit 1, Sunrise Business Park, Blandford. The new showroom - probably the largest of its kind in Dorset - allows Newglaze to show a comprehensive range of fully engineered timber windows, doors and glass houses.

New windows and doors, or perhaps a new conservatory or garden room can make a huge difference to your home and substantially enhance its appearance and value. The benefits don’t stop there; your home will be warmer and less draughty too, helping to bring down those dreaded heating bills.

Newglaze specialise in PVC-U, hardwood and aluminium products and offer a complete range of quality home improvements including; conservatories, PVC-U windows, timber windows, Masterframe ‘Bygone Collection’ of sash windows, entrance doors, bi-folding doors, French doors, patio doors, garage doors, double glazing, replacement windows, roofline, Unit 4 Heywood Industrial Estate Kingsteignton Newton Abbot Devon TQ12 3RS Newglaze were in at the forefront of the double glazing revolution when the company was formed in 1980, selling smooth white PVC-U double glazed windows and doors, they then soon progressed into aluminium double glazing. By the late 1980s Newglaze had moved into conservatory installations complete with base works. In the early nineties pvc-U fascias, soffits, guttering and timber windows and doors were added to the range.


01626 334 550

The South West's leading K2 and Ultraframe manufacturer, and supplier of the market leading Celsius performance glass.

Are pleased to supply and support Newglaze Windows Ltd.

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guttering, grp flat roofs, an innovative new collection of coloured foiled products and more recently Solar Energy Solutions.

confidently expect a good return of anywhere between 4% and 10% on their investment. "Index linked and Tax free return." Far better than the banks are offering! Plus their electricity bills will be a lot lower. Stuart Loader from Newglaze emphasises: “Carefully planned home improvements can not only completely transform the appearance, layout and size of your property but can also add significant value to your home.�

This year Newglaze has launched into the solar pv market with Newenergy Southern. There has been a lot of publicity surrounding the reduction in the value of the feed in tariff for each unit produced, but there is still a substantial cost benefit to be had by the home owner, particularly as the cost of the installation has fallen dramatically, Newglaze can install systems from as little as ÂŁ3995. Home owners can still

There has never been a better time to improve your home - so choose the company at the forefront of their industry Newglaze.

For more information visit the web site call them on FREEPHONE: 0800 41 31 29 or Email at:

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ARCHITECTS If you think buildings are just a benign backdrop to the scenery of lives, Ronnie Rennoldson and Craig Bennett want to make you think again.

The schemes are typical of the sort of high-profile, prestigious developments for which CODA - Collaborative Design and Architecture - is renowned,

In believing that buildings are unique interventions with a direct and positive impact on everyone, the owners and directors of Bristol’s CODA Architects design ethical and sustainable structures that not only delight but combine sustainability with art and cutting edge architectural solutions. Passionate in this belief, along with the commitment to design in response to clients’ needs, saw them leave multinational practices to set up CODA Architects in 1994 and, importantly, steadfastly uphold design standards during the last five particularly grim economic years.

Termple Studios

“It would have been just too easy to settle,” Ronnie admits. But, staying true to their belief in those times has brought reward.

Bristol Heart institute Art by Jan Blake & Rob Olins Based in Clifton, the award-winning architectural, interior design and master planning consultancy enjoys collaborations: particularly with artists such as on the Bristol Heart Institute and other architects such as on the Leicester John Lewis department store.

John Lewis store- Leicester

“We reassessed what clients’ wanted and established a network of specialist design consultants to support us as well as creating relationships with prestigious London practices such as Aukett Fitzroy Robinson to extend our ability to deliver designs in new project sectors,” he says.

Over the years the practice has grown, taking on people who share Ronnie and Craig’s creative view, and developed a strong following of repeat clients, with more than 85% of commissions repeat business.

Blaise Castle Cafe Photograhy by Joakim Boren “Things are looking good and opportunities are increasing. We have just secured a number of exiting projects such as a cutting-edge dementia research facility in Cheltenham, a new pathology laboratory, a master plan for a commercial development in Exeter and some luxury housing, so expect to employ more staff than anticipated.”


“Clients like what we do and how we do it and come back for more,” smiles Ronnie.

ARCHITECTS We’d like to thank all clients and suppliers who have supported us since 1994. It’s been great.

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“We say we will work anywhere with two and three-quarter hours of Bristol but sometimes clients just want us and we’ve designed projects in Newcastle, Kent, Lancashire and Cumbria.”

Of particular pride is the Bristol Heart Institute which won awards for its design, including one from the Royal Institute of British Architects.

And what projects. Whether for retail, healthcare, education, residential, temporary/meanwhile use or specialist, the list is impressive.

“Healthcare design is so complex that to be acknowledged by your professional body that you have achieved ‘Architecture’ was extremely satisfying,” says Ronnie.

Robert SayleTemporary Store Cambridge

To find out more about CODA Architects and its projects, visit Alternatively telephone 0117 929 9285

CODA Architects are a valued member of BAM Construction’s Supply Chain in the South West and Wales

The Tebay Motorway Service station on the M6 in Cumbria, Bristol Royal Infirmary’s £80m ward block, Matthew Boulton College, Birmingham, a masterplan for a new South Bristol college in Bedminster and researching temporary and meanwhile uses as part of the legacy project following the London Olympic Park are but just a few.

South Birmingham College

BAM Construction Ltd Millennium Gate, Gifford Court, Fox Den Road, Stoke Gifford, Bristol BS34 8TT


are pleased to be associated with Ronnie and Craig at Coda Architects Limited and congratulate them on their achievements to date and wish them continued success. EC Computers offers a wide range of IT & Computer Support options for companies in Bristol, Gloucestershire, Wiltshire and beyond. Proud to be supporting CODA Architects

Colkin House

T: 0117 973 0294

16 Oakfield Road

F: 0844 873 3625

Clifton Bristol BS8 2AP

Call us on 0117 2001000 or visit our website

E: W:


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Throughout the South West, the Midlands and South Wales, the name Britannia Construction has become synonymous for construction and civil engineering of the highest quality.

“When you employ Britannia, you can be assured of the highest industry standards of safety, environmental and operational performance,” assures Managing Director Paul Halfpenny. That commitment is borne out by the number of lengthy relationships the company has with clients, consultants and suppliers who know that when they work with Britannia, they’re working with the best.

A specialist in construction and civil engineering, the Cheltenham company offers skills and expertise across the retail, commercial, leisure, entertainment, industrial and infrastructure sectors, its wide range of disciplines enabling it to take on new build, fit-out, restoration and refurbishment as well as civil engineering services and specialist minor works. It’s also reflected in the the number of awards it has received in recent years. This year alone it has picked up four - three CCS Beyond Compliance Awards and one RoSPA Gold. “We are passionate about safety and this is demonstrated by our year on year improvements of the Accident Incidence Rate, which is better than the industry target figure,” says Paul

Projects range from large multi-million pound design and build developments, complex supermarkets and shopping malls to infrastructure works for residential developments, flood alleviation facilities, bridges and public realm schemes. And at every single stage of every single contract, large or small, Britannia’s dedication to quality shines through.


“This improvement has come from educating our staff at all levels and strictly enforcing our safety culture on all our subcontractors. Britannia has worked hard to make a positive impact by looking and addressing behavioural safety across our workforce, this is now being borne out by our accident statistics”

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For Britannia, safety begins from the conception of a project, which is why it firmly believes in being involved at an early stage so that it can work with the client, designers and CDMC to remove risks before work gets under way on site.

But Britannia, can also draw on vast resources of expertise through its position as a company within Renew Holdings plc, an organisation comprising a range of businesses trading under established and well respected brand names, delivering specialist construction and civil engineering services across the UK.

“This means we benefit from the support of specialist associate companies, which share our customer satisfaction philosophy and focus on maintaining our well-earned reputation for completing projects on time, safely and within budget,” says Paul.

Whether they’re refurbishment and restoration projects or complex multi-million pound new build developments, Britannia’s provides an end to end service, from conception through to completion, delivered by highly experienced teams. Rich in experience and expertise, the company understands that its people are its biggest asset. It is proud of its directly employed labour force, many of which hold years of long service, thus reinforcing the delivery of a first class service, quality control and reliability.

Established in the 1960s, Britannia is based in Cheltenham and is strategically positioned to provide the personal service of a local contractor, combined with the valued strengths of a national organisation. Recent work has included a number of successful schemes in the South West and further afield and it is currently involved with a major infrastructure project at Emerson’s Green for Taylor Wimpey


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And that includes looking to grow the Civil Engineering and Specialist Minor Works divisions whilst maintaining the traditional construction and building division. Britannia’s 50-year track record in civil engineering has led to an enviable reputation for delivering specialist, technical and workable solutions. Its diverse portfolio covers public realm installations and pedestrianisation; bridge and tunnel construction; flood alleviation and highways and infrastructure works. All sites are registered with the Considerate Constructors Scheme while the fully accredited teams only ever work to the highest of health and safety standards. It also recently completed the new 10-screen Cineworld in Gloucester, which saw Britannia’s teams successfully handle the challenge of fitting a cinema into one of the city’s historic warehouses. Being a leading player in construction, one of the industries to be hardest hit by the recession, it goes without saying that the last few years have not been without their challenges but, as new studies indicate things are on the upturn, Britannia is optimistic about the future.

“Where a project requires the added expertise of our construction team, clients enjoy a seamless service, with both disciplines working jointly towards a completed project that often exceeds expectations by significantly reducing build programmes,� Paul points out. Meanwhile, the specialist Minor Works service is quickly establishing a major reputation, winning contracts from existing clients and successfully attracting more and more new ones, enabling it to really carve out a specialist and sought-after role.

“We are extremely proud to have come through and be in a fit and healthy position to take advantage of the slowly improving market,� says Paul.

Every job is approached in the same all-encompassing manner, ensuring a full understanding of the project and the client’s expectations.

Vitruvius specialise in project, commercial and construction management, building a team around your SURMHFWQHHGVZHDUHQRWDRQHVL]HÂżWVDOOFRQVXOWDQF\ ZKLFKJLYHVXVWKHĂ€H[LELOLW\WRDSSRLQWDQGPDQDJHWKH right designers and contractors for your project.

project commercial construction

‘Building a team around your project’

Scan Me


Call us now on 01242 325 005


Address: Festival House, Jessop Avenue, Cheltenham, GL50 3SH



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A diverse range of contracts is handled; from highways schemes such as traffic calming measures, surface repairs and paving, to security/counter-terrorism installations, fit-out services, internal improvements, fire damage works, site clearance and regular planned and preventative maintenance requirements, with clients including shopping centres, development companies, local authorities and commercial landlords. “The work we carry out with the ongoing maintenance of property portfolios as well as individual buildings and projects, is integral to clients retaining value to their investment,” Paul points out. “These stand-alone projects are important to us on their own but can often lead to larger schemes for the civils and construction divisions. “Many customers come back to us time and time again, and to us, that is without doubt a confirmation that our customers are extremely happy with the quality of build, customer service and value for money that we provide.”


For further information about Britannia Construction and its services, visit To make an enquiry, telephone 01452 859880 or email

Leach Group is proud to be associated with Britannia Construction as providers of commercial assistance on a range of building and civil engineering projects For further information please contact Andrew Charters, Director

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Countrywide Waste Management offer a complete range of recycling and waste management solutions throughout the UK & Ireland. U Do you have the time to research numerous waste suppliers? U Do you reconcile hundreds of invoices from multiple suppliers? U Do you maintain a full and up-to-date compliance system/process for your suppliers? U Can you say you have fulfilled all of your Duty of Care obligations?

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Coroners Court

decisions was around the recognition that our professional staff are our strength and, ahead of profitability, we have done everything we can to maintain and consolidate our teams.

Roberts Limbrick Ltd are award winning architects based in Gloucester, working on a local, regional and national basis. The practice, formed in September 2008, is just celebrating it's fifth birthday. However, don't be misled by this apparent youth; the practice is backed by the heritage of 25 years of previous experience brought together through the exciting merger of the successful and established practices of Roberts Gardner Ltd and Limbrick Limited.

Stephen carried on:- 'The proof in the pudding is that we have not only kept our head above water, but we have maintained our valued client base and also developed exciting, new opportunities. It has taken much longer than we anticipated, but we have been determined to stick to our strategy. It has been hard at times, but we have grown in size and strength during the recession and we believe that we are now in a very strong position to move forward, providing a high quality professional design and delivery service for our clients.'

Coopers Edge Primary School

Following the merger, Joint MDs Jeff Roberts and Stephen Limbrick realigned and refocused the new practice, Roberts Limbrick Ltd, restructuring and reinforcing their board of 9 further talented and experienced Directors, including a fully qualified Accountant as Finance Director. Despite a recession which has devastated the construction industry over the past 5 years, the practice has not only survived, but has grown and consolidated with professional staff numbering about 80, to become a major force in the region and nationally. In doing so, they have managed to strengthen their foothold in their established markets of Commercial and Sport and Leisure work, whilst forging real opportunities, experience and a reputation in new markets, including Healthcare, Education, Residential and Mixed-use developments. When asked how they have managed to achieve their success during this period, Jeff replied: - 'Stephen and I learnt hard and very painful lessons in the recession of the early 90’s; it took a long time then to recover. Having this exposure meant that when we merged, we maintained a strong balance sheet, with good working capital, which has allowed the two of us to make the decisions, rather than other outside parties, over how we should run our business in difficult times. One of those


Tough market conditions over the past 5 years have spurred Roberts Limbrick Ltd on to work extremely hard to compete for

We would like to thank our valued Clients and fellow Consultants for their continued support Our Civic Award Winning Offices

03333 405 500

11386 3pgs._HorseWorld 11/01/2014 16:28 Page 2

and win and deliver a fantastic range of exciting and prestigious projects locally and across the UK, many of which have been won in stiff competition. There are too many to list, but significant, completed projects within the region include:Coopers Edge School, Gloucester; the Gloucestershire Coroners Court and Mortuary; and 3 Community Hospitals at Moreton-in-Marsh, Dursley and Tewskesbury.


Nationally, adding to their portfolio of completed projects, amongst others are:- Forest Hill Pools for the London Borough of Lewisham, Haskins Garden Centre in Dorset, a new Primary Healthcare building and Primary School in Surbiton, Gosport Leisure Centre and the new Sports Arena for the University of Worcester. Major ongoing projects cover a wide variety of projects across all sectors, including: - major residential developments at City Vizion and the competition winning Old Town Docks at Newport, spectacular apartments in Jersey, West Bromwich Leisure Centre, a major Leisure Centre and residential development in North Westminster; a new Care Village in Weymouth; and a rolling programme of Grosvenor Casinos UK wide.

Cheltenham Racecourse New Grandstand

Apartment Blocks Chatham

Simpson Associates is a well established, broad based Structural and Civil Engineering Consultancy We carry out a wide range of projects throughout the UK for clients in all the main construction sectors including: s House Builders s Commercial Developers s Education s Industrial We have acted for various national clients over a period of many years and projects undertaken range from high profile commercial and residential projects including new build, refurbishment and extension to Listed Building and private residential work. We are proud to support Roberts Limbrick Architects and we would like to wish you continued success in the future

Gloucester Office Tel: 01452 309727

Henley on Thames Office Tel: 01491 576221

Unit B10, Elmbridge Court Business Park, Gloucester GL3 1JZ

8 Friday Street, Henley on Thames Oxfordshire RG9 1AH


More locally, Roberts Limbrick Ltd continue to win exciting new projects, with the new Forest of Dean Academy moving towards Planning; the Redevelopment of the Lower High Street Cheltenham, as well as their long term involvement with Jockey Club Racecourses, exemplified by the Centaur at Cheltenham and the Duchess's Stand at Epsom Downs, which reaches another high point for them in the current redevelopment of Cheltenham Racecourse, due to start on site straight after the Festival in 2014. This £45m project represents the Jockey Club's largest ever investment in a single project. Whilst it is very important for Roberts Limbrick Ltd to continue to develop their national profile, their commitment and confidence in the region as a great location for business is epitomised by their acquisition and complete transformation of an historic, semi-derelict and long empty Victorian building, The Carriage Building, in Gloucester, which was officially opened by

“solutions not problems - construction with a difference” We undertake contracts in the following areas:  New Build – speculative and design and build  Refurbishment We are proud to support  Extensions Roberts Limbrick Architects wishing them all the best for the future.  Conversions

Kilbury Construction Ltd. Unit 12 Stanley Court Edison Close Waterwells Business Park Quedgeley Gloucester GL2 2AE

T : 01452 888580 F : 01452 725045


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HRH The Duke of Gloucester KG GCVO on 20 April 2011. Their leap of faith and ÂŁ1.5m investment has created a superb 12,000ft2 headquarters building for the practice which has been much admired by all those who have visited and which, it is hoped, will be a catalyst for confidence and further redevelopment in Gloucester City Centre. Their contribution was recognised by Gloucester City Council in 2012 in their Civic Award for the 'Best Major Restoration and Sensitive Alteration'.

big practice and have a much more corporate structure than before, with large resources and experience. However, we are never complacent, we have our feet firmly on the ground and, whilst we wish to continue to improve and expand our practice, we recognise that our clients always come first.'

Contact us

Jeff and Stephen also believe in using their experience to give something back to support their county. Jeff is an invited Member of the new Gloucestershire Design Panel, reviewing significant Planning Applications and, hopefully, helping to maintain appropriate quality of design within our built environment. Meanwhile, Stephen is an active member, recently taking over the Chair, of the Gloucestershire LEP Construction and Infrastructure Group.

Call: 03333 405 500 Email: The Carriage Building, Bruton Way Gloucester, GL1 1DG

North Cotswolds Community Hospital Row ntree Partnership The Grange 381 Innsworth Lane Churchdown Glos. GL 3 1HA

Phone: (01452) 713553

Whatever the future holds, Roberts Limbrick is confident that they will be part of it. When asked about their confidence in the future for Roberts Limbrick Ltd as part of the construction industry, both Stephen and Jeff were cautiously optimistic. Jeff said:-'It's still a difficult market to predict, but we are pleased and proud to have achieved so much during the financial climate of recent years.

We are proud to support Roberts Limbrick Architects and wish them success in all their future projects.

PETER GOODHIND ASSOCIATES are pleased to have supported

It is true that we are beginning to see some signs of increased activity, especially in the commercial sector, which is encouraging. We are delighted that, when new opportunities come along, we are stronger and more technically able than ever to offer a high quality, professional service to our existing and new clients.' Stephen's view is similar:- 'We've done very well under the circumstances, our experience and determination have seen us through, we have a fantastic team of Directors and professional staff and we are involved, and continue to become involved, with some enviable projects. Relatively speaking, we are now a

Roberts Limbrick Architects over many years and congratulate them on their past and current achievements. OUR SERVICES INCLUDE: v v v

Delivering projects for communities With over 10 years experience delivering projects in the South West, international consultancy and construction company, Mace is proud to support Roberts Limbrick Architects.

v v v v v

Forest of Dean College, Gloucestershire, UK


Structural design for all forms of new and existing buildings Retaining wall, foundation and groundwork design Building refurbishment, structural repairs and underpinning Drainage design Surveys, appraisals and monitoring of building structures Civils, bridge and pavement design Loft conversions Expert witness work Tel: 01452 503501

11381 1PG_HorseWorld 12/01/2014 12:03 Page 1

media, the website and networking got the name out there, and reputation and recommendations did the rest.”

eA When architect Jeremy Dickman-Wilkes was made redundant he didn’t sit around to bemoan his fate.

associates of related professions when required, I provide advice and a full range of affordable architectural design services to homeowners, developers, contractors or commercial businesses,” says Jeremy.

Instead, he poured his 30 years’ experience into establishing his own practice, extendArchitecture, and, just 18 months later, is more often than not the building designer of choice for small and medium sized residential projects in Cheltenham, Gloucestershire and the Cotswolds. Great feedback from satisfied clients is flowing - proving an enormous source of pride and satisfaction - and extendArchitecture continues to live up to its name, constantly growing and developing.

Based in Cheltenham, Jeremy is called to bring his expertise to projects requiring a wide range of architectural solutions, such as: conservation areas, AONBs, listed and historic buildings and structures in the context of picturesque villages. He relishes the work in this new phase of his career which has seen him, as a design architect in private practices, responsible for the design and implementation of numerous residential, commercial, industrial and healthcare projects in the UK, Dubai, Abu Dhabi and the Seychelles. Whatever the scheme, the company philosophy is to provide light, contemporary and energy efficient spaces that respect their surroundings. “No project is too small and, working with additional input from

All testament to Jeremy’s dedication and flexibility - but he has enjoyed himself too, and is looking to the future with confidence. “With many years experience as a healthcare design architect, the move back to residential architecture has been a breath of fresh air,” he says.

The aim is always to offer optimal design solutions whilst creating exciting, beautiful and sympathetic buildings that enhance their locations. extendArchitecture also sets out to maintain design quality while incorporating where possible cost-saving methods and details, thus giving clients the best value for their budget and avoiding unnecessary expenditure.

“With many such projects completed, I am focussing on developing the retail, commercial and industrial sides of the business as well as additional emphasis on low energy initiatives on future projects, such as the incorporation of high levels of insulation to fabric and windows, optimal orientation, air leakage reduction and heat recovery ventilation.” For further information about extendArchitecture and its full range of services, go to Alternatively telephone 07900 876971 or email

Jeremy, who admits he never wants to go through the experience of redundancy again, is delighted with the practice’s progress having been established in the midst of a recession with the ensuing challenges that it brings.

“One was finding good and affordable services and suppliers, a notable example being PolicyBee, who provide the office with Professional Indemnity insurance cover at a sensible cost,” he says. “Another was the initial workload which was quiet for many weeks, but the steep learning curve associated with social



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11207 1PG_HorseWorld 10/01/2014 16:50 Page 1


The hampers are available either from the shop or online and make a very thoughtful present. Most popular are the Bristol and Bath Hampers containing a selection of favourite foods and products from niche producers based in Bristol and Bath; now available for delivery anywhere in the UK.

DELI Award winning Delicatessen and Café. Famous for their range of cheeses, meats, deli food, gluten free cakes, picnic hampers, gift hampers, catering, cheese and wine evenings and their amazing sandwiches A love of food and a passion for top quality local produce led to David Greenman and Debbie Atherton acquiring the Arch House Deli in Clifton Village in 2009. The venture was a leap into the unknown for the couple who had backgrounds in IT and Marketing, so knew about business, but hadn’t been at the “sharp end” before, actually standing behind the counter, serving the general public. Their enthusiasm and the encouragement of their customers and staff soon saw the business thriving, and it wasn’t long before the first awards, initially for the cheese counter, started to arrive. In September 2011 they were delighted to be announced as the UK’s Deli of the Year 2011/2012, and in 2012 and 2013 to be voted the Best Deli at the Bristol Good Food Awards. David says, “We were chosen for the emphasis we place on having friendly approachable staff, our ethos on using local products, hosting regular tasting events and on stocking interesting, exciting and most importantly, tasty deli food. As well as all the food we make ourselves we are also well known for our food hampers, picnic hampers, cheese wedding cakes and tasting events.” The business has doubled in size during the 4 years and now offers several additional services including outside catering, cheese and wine evenings, cheese wedding cakes, has an online shop and also provides several local pubs and restaurants with cheese and charcuterie. Each of their popular range of hampers is individually made and gift wrapped to order from the finest local and international gourmet food and drink available in their deli. Each hamper can be tweaked if you’d like them to include or exclude a particular item or have certain preferences.


David and Debbie recently decided to put a greater focus on working with niche producers and where possible local suppliers. They are proud of sourcing local, sustainable, traceable and organic products wherever possible. Debbie explained, “Only if we can’t find the right product within Bristol do we widen the search to the Southwest and then further afield. Choosing local suppliers enables us to better support our community, reduce food miles and therefore the impact on our environment.” They are open 7 days a week and also have a café where you can taste their delicious range of sandwiches, scrummy cakes and charcuterie for yourself. For more details, to order goods or a custom built hamper, please call into the shop, telephone on 0117 9741166, visit the website or email








Stanley Joseph Providing a Complete Business Service for Entrepreneurs Accounts Preparation and Audit . Taxation . Management Services . Systems

We are proud to support Arch House Deli and wish them all the best in the future

Visit our website to find out more t: 08452 417 417 e: Stanley Joseph Ltd Suite 1, Liberty House, South Liberty Lane, Bristol, BS3 2ST

Clifton Coffee Company ARTISAN ROASTERS

We are proud to support Arch House Deli and wish them all the best for the future call: 08452 606 706 email: visit:

11226 1PG_HorseWorld 28/10/2013 14:41 Page 1


Globe at F R A M P T O N


The world is beating a path to The Globe, a busy village pub which prides itself on having the best beer garden and children's play area in the area

But people don’t wait for a particular event to visit The Globe. With Steak Night on Mondays, Fish and Chip Night on a Wednesdays and the best Quiz Night in the area on Tuesdays, there’s always a reason to call in. There’s even a welcome for man’s best canine friend into the pub garden - with bags supplied for any likely mishaps! “We are sure you will have a great time when stopping off at The Globe,� smiles Alex. For full details of what The Globe has to offer, Visit Email Telephone 01454 778286

Positioned right on the 18-mile Frome Valley Walkway, which stretches from central Bristol to Chipping Sodbury, pub is widely regarded as one of the best meeting points around for all occasions.






Here is where a warm welcome awaits from mine hosts Lloyd Williams and Alex Broxton and their team, along with a host of thirst quenching real ales, an extensive wine list, homemade delicious dishes, great atmosphere and regular fun events.



â&#x20AC;&#x153;We are pleased to supply the Globe at Frampton Cotterell with quality meat & poultryâ&#x20AC;?

The most recent saw crowds flocking to its Family Fun Weekend/Beer Fest in August, which included a special musical touch from the vicar of next doorâ&#x20AC;&#x2122;s St Peterâ&#x20AC;&#x2122;s Church who spent the Sunday evening busking to raise money for Wateraid. â&#x20AC;&#x153;We pride ourselves on running a family country pub in the heart of Frampton Cotterell,â&#x20AC;? says Lloyd. â&#x20AC;&#x153;Here, we have everybody in mind; from the young, with our childrenâ&#x20AC;&#x2122;s play area, to more elderly customers or those with disabilities, thanks to our easily accessible facilities.â&#x20AC;? Lloyd and Alex arrived at The Globe in 2009 and have successfully overcome the twin challenges of deep recession and VAT rises to offer a hostelry, recently refurbished both inside and out, that continues to draw large numbers of locals and villagers alike. â&#x20AC;&#x153;We serve six real ales, including Pigs Ear, Butcombe, Proper Job and London Pride and have an ever changing roster of guest ales,â&#x20AC;? says Alex. â&#x20AC;&#x153;Our menu featuring locally produced ingredients, is all prepared and cooked in house and can be adapted to suit different dietary requirements or served in child-sized portions. We also have daily specials, which range from contemporary British fare to exotic foods from around the world.â&#x20AC;? Thanks to a combination of a great kitchen team and The Globeâ&#x20AC;&#x2122;s own pavilion area, the pub can cater for all catering requirements, be they individual diners or parties of 100. â&#x20AC;&#x153;Our pavilion area is suitable for gatherings such as meetings, weddings and celebration buffets and is available for hire for just such occasions,â&#x20AC;? says Lloyd.


11236 1pg_HorseWorld 10/01/2014 17:28 Page 1


Smiths Hotel is a family run hotel that occupies a prime position on the beautiful seafront of Weston-super-Mare. Proudly sporting attractive and stylishly decorated en-suite bedrooms, many with spectacular sea views, each hotel room is fitted with en-suite facilities to make your stay more convenient and relaxing. All rooms are laid out on two floors both easily accessible by the stairs or passenger lift. Every room is spacious, comfortable and well-equipped with all the facilities expected from a quality hotel. Sea view rooms enjoy panoramic views over Weston bay and the Victorian promenade














The emphasis is on ensuring all guests enjoy sumptuous food complemented by an outstanding wine list and friendly service to create an unforgettable experience and great value for money. Capture the fun and excitement of Christmas and enjoy an extra special break at Smiths Hotel. You will enjoy superb traditional Christmas Fayre throughout the duration of your stay, with live music and entertainment acts for you to enjoy every night. The varied entertainment programme includes traditional sing along and fun and games – including bingo and a free raffle, and, of course, a visit and present from Father Christmas. A 4 night Christmas break at Smiths runs between the 23rd December and 27th December, and a 3 night New Year break runs between 30th December and 2nd January. Please visit their website for prices and information or telephone 01934 642159

Specialist Linen Hire & Laundry Service For the catering, hotel & leisure industries Smiths Hotel values all their customers and it is this dedication to customer comfort and customer service that has earned Smiths Hotel an enviable 3 star rating with Visit Britain and Gold Commended with the Weston super Mare Hotels Association. In 2009, Smiths Hotel completed the refurbishment of 8 new executive 2 bedroom suites for guests who require that little extra space and independence. The interior design is contemporary and has a real sense of style, whilst retaining much of the original Victorian elegance. Refurbished to combine style, comfort and privacy, you can enjoy hotel facilities in the benefit of your own luxury apartment. They have been individually designed and decorated with sophisticated furnishings to the very highest standards and yet each is equally family friendly. Every detail has been attended to with care to ensure your complete comfort. Whilst considered one of the best hotels in Weston-super-Mare for organised tours, Smiths Hotel also caters for one night stays, party meals, and social club events through to ‘Turkey and Tinsel’ breaks followed by our seasonal favourites of Christmas and New Year. Smiths Hotel bar and restaurant in Weston super Mare on the Somerset coast is the perfect choice for: • Short break • Family holiday • Executive working away from home • Group or coach party • Conference or wedding venue Smiths Hotel and restaurant serves only the very finest food, prepared using the best ingredients deliciously cooked and generously served by friendly staff. Smiths Hotel is happy to cater for those guests with special dietary requirements.


We are proud to supply Smiths Hotel call 0800 093 9933 visit

Linen Services

Ciko Coffee Proud suppliers of La Spaziale Coffee Machines, coffees and sundries to

Smiths Hotel

01275 341 221

one taste then...



Draught Soft Drinks Solutions for the leisure sector Swalllow Drinks... are proud to support Smiths Hotel and wish them all the best for the future Call us today 01278 789617 Unit 9c Evercreech Way, Highbridge, Somerset TA9 4AR

11253 1PG_HorseWorld 10/01/2014 17:31 Page 1

anything we can do to make your stay more comfortable, we will do our best to achieve it. The sophisticated yet informal Modern style restaurant serves the best of British seasonal cuisine, with much of the produce grown in their kitchen garden or sourced locally and always organic where possible, looking after the environment as well as being simple delicious.

THE BELL AT RAMSBURY Country inn and Restaurant with rooms

A warm welcome awaits you at The Bell of Ramsbury a 300 year old former coaching inn situated at the heart of Wiltshire’s ‘Best Kept Large Village 2011’.

Refurbished and remodelled, The Bell at Ramsbury excels in offering an exquisite Modern freshly prepared local and seasonal food, whether its great pub classics or exciting new gastronomic dishes. Head Chef, Duncan Jones, leads his kitchen team with his passion for provenance, seasonality, and flavour which he developed whilst cooking his way around the world. The Bells bar has wonderful wood burning fires, award winning ales and a warm friendly atmosphere. During the summer months, the lovely gardens are fragrant with the heady aroma of herbs from the boarders mixed with the smell and sounds of the alfresco dinning being served from its outdoor garden kitchen. Café Bella, the Third jewel in the Bells crown is open all year round, serving traditional breakfast and brunch dishes along with daily changing salads, specials and homemade scones all served with a friendly smile. Each of the nine spacious en suite guest rooms, has its own distinct character and is named after a different game bird or fish, as a nod to the lovely rural surroundings. The rooms offer comfortable, luxurious and modern furnishings mixed with the quirky architecture of the 300 year old property. Guests may help themselves to the award winning Ramsbury tea companies tea, coffee and daily homemade biscuits in their rooms or a drink from the honesty bar, which is available in the main house rooms. The hotel also provides flat-screen TV and Wi-Fi throughout.

Duncan Jones is passionate about sourcing ingredients locally and using the highest quality, traceable meats and ingredients. Think succulent loin of Ramsbury Estate venison and pan fried fillet of halibut and save some room for spiced caramel panna cotta or sticky toffee pudding. The Bell provides the perfect destination for a romantic getaway, family meal, business lunch or a warming Sunday roast, it is also available for meetings and special celebration just give them a call, they will be delighted to help. Children are very welcome in the restaurant, with a special menu or half portions of most of the dishes. The light, spacious bar retains its character as the original Country Inn and is the perfect retreat for an after-work drink, a pub lunch, or relaxing with the Sunday papers. Everyone is made to feel welcome, be it regulars, ladies who lunch or the impromptu visitor. Ian suggests, “Try our one of own hand-pulled award winning Ramsbury ales, which is made using some of the purest water in southern England, and the highest quality, home grown barley from our estate. We also have a fine selection of wines and spirits. Making our bar the perfect place to relax and enjoy one of our pub classics like Ramsbury gold battered fish and triple cooked chips or something from our daily changing specials boards. For a true taste of country life, great food and great service visit the Bell at Ramsbury. £99 room deal applies Monday to Friday through out January when quoting Bristol post when making reservations (term and conditions apply limited rooms available.)

For more information, menus, or to make a booking, telephone 01672 520 230 visit

La Chasse hunter - gathering for kitchens Based in Gillingham, Dorset, we provide an expert, individual service for the catering trade, promoting and distributing locally produced food products and imported must haves.

Proud to supply The Bell at Ramsbury Tel: 01747 823978 Visit:

07974 726 637

Ian Haines the hotel manager says, “We aim to provide a high standard of service, but with a warm friendly style so if there is

Sumblers Bros Butchers Supplier of high quality meat, poultry and game

Proud to be supporting The Bell at Ramsbury 11 London Rd, Town Centre, Marlborough SN8 1PH 01672 512185

Award-winning teas available at The Bell at Ramsbury and other selected establishments 69

11375 1PG._HorseWorld 12/01/2014 11:16 Page 1


c o h c n o c cho L

andmad ovingly h

e in Grea

t Britain

Success tastes truly sweet for Kerr Dunlop and Flo Broughton. Ever since the inventive father and daughter team partnered up to make and sell a unique form of the nation’s favourite confectionary treat, they’ve been top of the chocs. With 2013 marking Choc on Choc’s 10th anniversary, the pair now count high end retailers, supermarkets and quality independents among their prestigious stockists, and even some royal and celebrity chocoholic bespoke commissions. Having just unwrapped a new website, expanded the staff and introduced a whole host of products, including a new truffle range, innovative Christmas ideas and a new mum/baby hamper, it’s chocs away for the next 10 years at least. More than 200 themed chocolates, along with a delicious range of customised varieties, go to make up the 63,000+ produced each week by the 31 employees at the company’s premises in Rode, Bath. Enjoying a seven figure turnover, business has boomed over a relatively short period, from the time Kerr - an established inventor responsible for the hugely popular hedgehog boot wiper and the then recently graduated Flo were ‘messing about’ with chocolate in the kitchen. They’d been filling rubber moulds shaped as noughts and crosses, thinking they would make nice family presents but as a brilliant business idea took hold, made enough to take to a trade show and were astonished when they returned home with heaps of orders. After that it was a race to buy equipment and to teach themselves how to actually make chocolate but to say Flo and Kerr succeeded is a bit of an understatement. Choc on Choc was born after they devised the original and now patented idea of layering chocolate on top of chocolate to create beautiful and designs. With Kerr still dreaming up and making moulds in ‘his shed’ while Flo runs the business, they design the chocolates which are sold in more than 200 UK retailers, Japan, USA, Australia and Europe. It’s also possible to buy directly online, the website groaning with goodies that make perfect gifts, wedding day delights or extraspecial hampers.


Whether its a chocolate dinosaur, shoes, handbags (big favourites) or some other choccy novelty, it’s sure to go down a treat. “We pride ourselves on the superb high quality of our Belgian chocolate and how we handcraft it into something original,” smiles Flo. “The last 10 years have been manic and hard work as the business has really taken off, but it’s all been very rewarding. “While it’s amazing to be in so many major high street retailers, we love and treasure the numerous boutique shop stockists around the world who have been such wonderful supporters in getting us to where we are today.”

Too see and order from Choc on Choc’s full delectable range, go to To make an enquiry, call 01373 83013 or email

Follow us

11305 1pg.qxd_HorseWorld 11/01/2014 09:43 Page 1

The Old Mill, Salisbury

Thereâ&#x20AC;&#x2122;s not many a restaurant where the river runs through it - but thatâ&#x20AC;&#x2122;s whatâ&#x20AC;&#x2122;s happening at The Old Mill, near Salisbury.

Itâ&#x20AC;&#x2122;s not the only thing thatâ&#x20AC;&#x2122;s flowing at this popular destination pub. Fine wine, great ales, fabulous food all combine with comfortable and stylish accommodation to bring a warm welcome for every guest.

dishes made from the finest local ingredients, with the meat sourced from farms within three local counties. Those with particular dietary requirements can rest easy too. â&#x20AC;&#x153;We are proud of the care we take to produce meals for those with specific requirements,â&#x20AC;? says Stephen.

Proud holder of the title Englandâ&#x20AC;&#x2122;s first paper mill, this 15th century building is now a popular hostelry which, under the stewardship of Managing Director Stephen Thomas, has become a firm favourite in the area.

â&#x20AC;&#x153;Please ask for details of how our menus can be cooked to your specifications.â&#x20AC;?

â&#x20AC;&#x153;We think that we have the best restaurant in Salisbury,â&#x20AC;? grins Stephen. â&#x20AC;&#x153;Weâ&#x20AC;&#x2122;ve won awards for our ales and the quality of our food and have turned the Old Mill into the heart of its West Harnham community and a destination for many people in and around Wiltshire.â&#x20AC;? With three-star en suite bed and breakfast accommodation, extensive gardens, a cosy bar and superb Tudor restaurant, there are plenty of reasons to visit the Old Mill. At the helm since 2005, Stephen has successfully steered it through choppy economic waters and plans to continue building the business and developing new promotions to cement the pubâ&#x20AC;&#x2122;s position at the heart of the community. The Old Mill currently runs a Medieval Fayre and a St Georgeâ&#x20AC;&#x2122;s Day Duck Race, and recently was a venue for the first ever Salisbury Fringe festival. With plans to to stage Opera Galas - featuring a combination of recordings and fine dining in the restaurant - and a poetry club evening, the pub has plenty of unusual additions to its packed calendar of events that also includes fish and chip nights, Christmas celebrations, Burns Night, food testings and food festivals. Of course, food is a high priority here. The a la carte restaurantâ&#x20AC;&#x2122;s skilled chefs produce an extensive range of tasty

Those eager to visit the mediaeval town of Salisbury, just a walk away, or to drive to the nearby attractions find that the Old Mill is the perfect home-from-home base. Once the day of seeing the sites is done, guests can return to one of the 11 en suite rooms, all with river views and furnished in a simple traditional country style. So if youâ&#x20AC;&#x2122;ve always fancied a close look at Stonehenge or a visit to historic Salisbury Cathedral, you couldnâ&#x20AC;&#x2122;t find a better place to call home while youâ&#x20AC;&#x2122;re here.

For full details or to book a table at the restaurant, visit Alternatively telephone 01722 327517




11315 and 11318_HorseWorld 13/01/2014 15:45 Page 1

Besides a traditional “full English” or perhaps Welsh in this case, the breakfast service includes an extensive cold buffet featuring fresh fruit platters, cheeses, salami’s and smoked salmon. .................................................................................

The Grand Hotel Swansea

Business and Corporate guests are assured of quality accommodation, privacy, efficient service and corporate rates. The Grand Hotel, Swansea is an ideal location for business meetings and events with an experienced corporate hospitality team. The Conference Suites can facilitate up to 80 delegates in a Theatre style and up to 40 in Boardroom style. The Grand Hotel is a perfect wedding venue with an elegant function room to provide a lovely setting for your special day, while the hotels experienced wedding planner will ensure that everything goes smoothly.

For more information, visit the website or telephone 01792 64 898

Part of the Great National group, the opulent Grand Hotel in Swansea’s city centre retains its own individual character. Recently extensively refurbished, this landmark hotel boasts excellent facilities and a central location.

Castell Howell Foods Ltd

The hotel is ideal for a city break. All bedrooms feature digital TV, power showers and air conditioning as standard, but for a luxurious treat the hotel has two beautifully appointed Penthouse Suites, featuring Swansea’s only outdoor Hot Tubs. Penthouse accommodation packages can include fresh flowers, champagne and chocolates, ideal for that someone special in your life! The Grand Hotel features a comfortable guest lounge, and offers its residents and walk in guests full breakfast service in their Private Dining Room on the first floor over looking Swansea’s historic central rail station.

Wales’ leading independent food wholesaler Are pleased to supply The Grand Hotel Order Line:


Luxury Welsh Dairy Ice Cream

Chip ‘N’ Tails

second shop has proved to be one of Ron’s best business moves ever. The business has grown to such an extent that between the two shops that they now employ 10 staff.

Love chips? Love fish, burgers, kebabs, pies and sausages?

Very much part of their local community, they support all the local schools with free raffle prizes of food.

Southampton is fortunate, in having two excellent, family run, fish shops offering a great range of tasty take away food, just about a mile apart. All dishes are subject to availability but the warm welcome never varies. As one reviewer said: “Very nice staff, and the best chips in Southampton!”

Although keeping up standards in both shops keeps him pretty busy, Ron would like to open a third shop just as soon as he finds suitable premises, and is looking forward to a busy next few years.

Dibden Purlieu 023 8084 2679 Hythe 023 8084 8447 57 year old Ron Besant, a qualified French trained chef, with a background in Golf Club catering, opened Chip n Tails in Hollybank Crescent, Hythe in October 1995. The venture was a bit of a leap in the dark for family man Ron, but his wife, Carol was behind him all the way. The venture has proved so successful, that he opened a second branch, Tails 2 on North Road, Dibden Purlieu, in 2008, run by his son Darren, which is open seven days a week. The



08452 505 605

The Kings Arms Inn

11365 1pg_HorseWorld 11/01/2014 17:34 Page 1

The Kings Arms is situated in the picture book village of Montacute in Somerset.

The attractive building nestles at the bottom of a steep hill and is built, like most of the surrounding village from the local golden sandstone.

What better start to the day than one of their delicious breakfasts, using locally sourced meat, supplied by butcher and Landlord Derek, free range eggs and all the usual accompaniments; just the thing before a day’s hiking or sight seeing. Guests return in the evening to the cosy bar and a friendly welcome.

Montacute is one of the most picturesque and unspoilt of villages, and often provides the setting for filming period dramas. The Kings Arms sits next to the church at the top of the village and is an ideal location from which to explore the West Country.

The Kings Arms is just a one minute walk from Montacute House, an Elizabethan property under the ownership of the National Trust with splendid gardens, and a choice of excellent walks. The family run hotel fits into its surroundings beautifully and offers just what one would hope for, since being taken over by the family at the beginning of February, a relaxed country house atmosphere, excellent cuisine and accommodation, and jolly, happy friendly staff.

Tea, coffee and home made cakes are available all day, as Katherine explained, “Our aim is to keep the hotel homely and comfortable for all our guests whatever the occasion may be, and are continually improving as we go along, with the help of terrific team work from all the Kings Arms staff” As well as the attention that they give to the tourists and holiday makers, the business community is not forgotten. The Kings Arms has business packages and is promoting itself as a venue for business meetings and corporate events. The hotel is an ideal venue for any function, and provides a charming setting for a wedding, especially in view of its convenient proximity to the picturesque local church. Katherine says, “Our greatest business challenge is turning the hotel around, and our greatest success has been all the happy customers, who when they book out in the morning, say they will be back.” This Christmas let The King’s Arms take the strain, their Christmas Party, Christmas lunch and New Year’s menus are now available. A delicious meal in a traditional setting, with no washing up! For more information, or to make a booking, contact the King Arms Inn on 01935 822255 or email



When the family took over the Kings Arms they could see that the Inn had been badly neglected and would need a lot of TLC to turn it back into the fine hotel it had once been, which is just what they have achieved. The hotel now offers 15 en-suite bedrooms, two restaurants, a bar with log fires, and a lovely large garden. Food is special at The Kings Arms, created from fresh, seasonal produce by Head Chef, Tony Doyle, who is very enthusiastic about the quality of the local produce and devises new recipes to show it at its best.

We are a wholesale supplier of high quality speciality food for Chefs. We supply a wide range of fresh, ambient and frozen food products of the highest standard to the catering industry; sourcing fresh, handpicked produce direct from speciality food markets and manufacturers. We are proud to support The Kings Arms Inn – Montacute Wishing you continued success.

T: 01963 34699 E: 73

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Stowey House Farm Stowey House Farm Shop is a widely known and well regarded supplier of animal feeds and related products. Forget the kind of farm shop that does a bit of everything from produce to gifts and coffee, this is a proper farm shop for farmers. They are major stockists and distributors of many well known brands and can supply almost anything required for the feeding, well being and daily care of all types of farm animals, poultry, and wild birds. From bedding for horses, salt licks, cattle cake, wormers, drench, to general feed, Stowey House Farm Shop stocks it all. Among their major suppliers they are proud to include, Mark Westaway and Sons manufacturers of HorseHage a dust free forage for horses, developed over 20 years, and endorsed by leading vets for the prevention of respiratory problems, they also supply Mollichaff and Barley-Plus. Crediton Millers, a family owned supplier of animal feeds in pellet, meal and crumb varieties, dairy feeds and specialist producers of feed for free range layers. Bamfords supply specialist bird feed and pet foods in bulk bags, also cage and aviary, wild birds, pigeon and poultry and small animal as part of a specialised range of feeds that are complimented by dog cat horse and farm animal feeds. Family owned and run, Bailey Horse Feeds offer a complete range of equine feeds developed using the latest scientific research and highest quality ingredients. BOCM Pauls manufactures feed for farm animals, pets and game birds. The company also offers beef compounds, dry feeds, moist feeds, minerals, and organic products, together with forage products, such as fertilizers, grass seeds, maize seeds, and silage additives.

Stowey House itself is a large grade 2 listed building dating back in part to the 17th century, with extensive Georgian additions. An interesting feature is the underground passageway leading to the nearby parish church of St Nicholas and St Mary, which itself, dates back to the 16th or 17th century, and is also grade 2 listed. The Wyatts, father and son, took over the farm itself about 25 years ago, comprising 680 acres; the farm is set in the Chew Valley, an undulating, low-lying area of rich arable and dairy farmland, interspersed with a number of villages. The farm is mainly arable, with beef and sheep. The main crop is corn for animal feeds for the shop; they also rear sheep, which go to local butchers, and Aberdeen Angus cattle to supply Waitrose. The cattle are bought in at 12 months old and finished at anything up to 30 months old. During the summer the beef are grass fed but come in to the sheds during the winter, where they are fed on corn from the farm. Stowey House Farm also counts Agrii as one of its major suppliers. At the heart of Agrii's business is more than eight hundred committed staff, three hundred of whom are in agronomy/advisory roles working directly with customers. The farm maintains very high welfare standards, and is part of the Farm Assured Beef and Lamb Scheme, which ties in well with the stringent welfare standards set by Waitrose. Both the Scheme and Waitrose require regular welfare checks and inspections and detailed movement records, worming 2-3 times a year and regular TB checks.

The farm shop was started on the main farm about 15 years ago when West Midshires Farmers closed down, Mr A J Wyatt discussed opening a shop with his son Keith, and in Keith’s words “We decided to really go for it!” They built a huge warehouse, and started trading. From a standing start the farm shop alone now employs 8 staff, Full and Part Time, and has an annual turnover of £1.3 million. Keith explained that when considering whether to stock a particular product that they use their own experience to evaluate its worth to their customers and attribute the success of the farm shop to sticking with what they know.


Connecting agri-science with farming


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The Farm Assured Beef and Lamb Scheme, sets out to maintain, develop and promote integrated assurance standards for the benefit of its members within the red meat industry. The aim is to provide consumers and retailers with confidence about product quality attributes including food safety, animal welfare and environmental protection. Farm Assured British beef and lamb is world class. It is produced on farms that are managed by highly professional, well-qualified and caring stockmen. The Scheme also sets standards for other critical links in the meat supply chain: livestock feed, transport, markets and abattoirs. Keith told us that before animals leave the farm to go for slaughter Waitrose are so particular that the animals must be completely clean not a speck of mud! Keith manages the farm himself, and explained that one of his biggest challenges has been to persuade his father to take things a little easier since having a pacemaker fitted 4-5 years ago and recently needing a replacement. As to the future, he says the only plans they have are to just keep doing what they do, providing top quality meat, reared to the highest welfare standards, and continuing to develop the range of feeds and products in the farm shop.

Stowey House Farm Bishop Sutton, Avon BS39 5TQ Telephone 01275 333312 Fax 01275 332013

Makers of feeds for farm animals and poultry. BOCM PAULS is proud to be associated with Stowey House Farm Ltd

Proud suppliers to Stowey House Farm

For more information about BOCM PAULS, please visit our website: Fordton Mill, Fordton, Crediton EX17 3DH 01363 772212

Manufacturers of Quality Feeds Over 70 years experience in manufacturing high quality pet & animal feeds. Made from only the finest ingredients our ranges are sure to offer the best for your animals.

Proud Suppliers to

Stowey House Farm

Feeds that make the difference 75

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Koh is breaking with worn generic formulas, turning away from stereotypes in favour of a new and dynamic dining experience. They blend the authentic flavours of the rich Thai cuisine with the informal flexibility of a tapas-style structure. Customers are freed from the hierarchy of the 3-course meal; encouraged to order what they want, when they want it. Andrew Lennox, MD explained, “Frustrated by the lack of variety in the UK's many Thai restaurants, we pledged to spice things up. So we created our first Koh. We kept the traditional Thai food that we had always loved, cooked solely by Thai chefs, but we added in a little extra funk. The eclectic atmosphere coupled with our unique serving concept, forms the cornerstone of our business model.” The concept gathers fantastic food, quality drinks and brilliant service, all wrapped up in an infectious vibrant atmosphere, that the company call CDE – the Complete Dining Experience. Jack Hayes, Social Media Manager, says, “CDE is the backbone of our brand. It is the attention to every detail; every customer, every welcome, every goodnight. It is the placement to the candle, the polish to the wood, the garnish to the cocktail. It is the artist in the chef, the joker in the barman, the friend in the manager. It is how nothing is forgotten and how everyone is remembered. CDE is why you come back.” The concept is certainly proving very successful; the first restaurant opened its doors in 2009 in Boscombe, Dorset, and they now have 4 great sites, and 125 happy employees. They have also just been short-listed for Best Medium Sized Independent Employer in Hospitality at the National Hospitality Awards 2013. Koh has experienced remarkable growth, almost entirely selffinanced, they have posted year on year profits while continuing to expand, with the latest annual figures showing a growth of almost 200%. This year they invested in a Head Office, and is thrilled with the impact on the way the business now runs, and say that “We should have done it years ago!” The first expansion is always the toughest, but the company considers the opening of the second site in Bournemouth in 2011 to have been a “game changer.” They say that although it was a risky move, it made the company what it is today, and changed the landscape, moving the company on by at least two years.


Koh aims to open at least two further locations in the next 12 months (2013/14) with further 2 – 4 restaurants in 2014/15. Although their expansion has been focused primarily along the south coast and in the south west of England, their future expansion strategy will see CDE being taken to the south east. Thanks to their success it is likely that Koh will attract significant investment to support their rapid expansion. The three directors Nick, Jay and Andy, are buzzing with enthusiasm and fresh ideas. They have put a virtual tour of the restaurants on line, and aside from the four current restaurants, have launched a Koh To Go takeaway service and a Koh Lounge bespoke catering service. A fleet of branded delivery cars and local drivers run Koh To Go out of each restaurant. Koh Lounge is their roving party that sets up at festivals and corporate events. They say “Above all we are not a soulless chain run from an invisible chain of command. We are always there in the vanguard; passionately involved in local communities, sponsoring local events and employing local people. They are taking this opportunity to pay tribute to their great team of people, on whom their success is based, saying, “Every chef, manager or waiter that we employ adds another thread to the tapestry that is Koh. With this in mind we only seek the best staff with the biggest personalities to become Kohians. We are an island

Eastgate Oriental City Eastgate Road Bristol BS5 6XX 0845 873 3388

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of artists, collectors, eccentrics, obsessives, perfectionists, conversationalists and innovators. â&#x20AC;&#x153;We hire those who want to make a difference, those with a voice, a heart and a brain, and this shines through in our charismatic service.â&#x20AC;? The directors would also like to thank their suppliers for their support over the years, particularly Green Wing UK, Muang Thai Market, United Kapital and Wae Yee Hong, after all the best ingredients have to be the key components of every great dish. Visit the website Like them on Facebook, type in koh thai tapas or follow them on Twitter @thaitapas

Traditional Thai supermarket in Moordown offering fresh Thai herbs and vegetables

Proud suppliers to Koh Thai Tapas

Tel: 01202 245 710


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Here is where coffee and homemade cakes are always to hand, along with many ales, ciders, and soft drinks, several locally produced, and a diverse range of wines.



SWAN Wedmore Pub•Restau t rant•Rooms



Two Somerset coaching inns have been given 21st century makeovers, transforming them into a winning double of gastro pubs.

With a small double starting at £85 (bed and breakfast) both inns are the perfect place for a weekend getaway, but local custom is valued highly and the already strong customer base enjoys regular events such as quiz and cocktail nights, wine tastings, curry nights and music events while feedback cards from diners ensure their views are noted and, in many cases, acted upon.

New life has been breathed into The Swan at Wedmore and, more recently, Somerton’s The White Hart, placing them firmly at the heart of each community just half an hour’s drive apart.

And already the awards are coming in. The Swan has swiftly been named The Top 50 Gastro Pubs Best Newcomer and The Good Food Guide’s Readers’ South West Restaurant of the Year. With the White Hart only opening in July this year, it’s early days yet but it’s probably only a matter of time before the plaudits come its way.

With its former skittle alley refurbished into The Club Room function space, The Swan is now a popular venue for civil wedding ceremonies, business meetings, private dinners, parties and live music gigs. Future events in a busy programme include comedy, open mic and live music gigs, while The White Hart anticipates its first Christmas with a fantastic seasonal menu in December and a New Year’s Eve dinner (£45 with entertainment). “We always strive always to maintain high standards and keep our menus fresh and constantly changing,” says Cassia. “That’s why we see the Swan’s two awards as our biggest business success so far.” As outstanding as both pubs are, however, they really may have to pull out some special stops to overcome what Cassia says is the biggest challenge - the English weather, adding: “They have lovely gardens and not enough sunny days to enjoy them!” For further information about The Swan and The White Hart, their rooms, restaurants and events, go to and Alternatively telephone 01934 710337 (The Swan) or 01458 272273 (The White Hart)

Each has a bar, restaurant, and en suite bedrooms, all finished to a high standard of comfort, while former River Cottage head chef Tom Baker leads the kitchen team for both, serving food that is local and seasonal. “We pride ourselves on having forged strong links with many small producers in the surrounding areas and make everything from scratch,” says marketing manager Cassia Stevens. “Bread is baked every day and we make our own chutneys, jams and piccalilli, and cure and smoke fish and meats.” Menus change daily, breakfast is available from 9am and the all-day hot bar snack menu ensures no-one is ever turned away hungry.


La Chasse Hunter-gathering for kitchens La Chasse is family run specialty food distribution business, based on the Wiltshire/Dorset border. We have years of experience in this industry and provide Chefs with fantastic locally produced food ingredients as well as the imported must haves

Really Happy to be supplying The White Hart & The Swan

Tel: 01747 823978

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The emphasis on relaxation continues throughout the hotel. The fresh light décor, Cornish slate and granite, used to great effect in the main areas, and well chosen, original paintings of the local area hung throughout the hotel all contribute to an airy, chic yet comfortable atmosphere.

St Enodoc Hotel, at Rock in Cornwall, has a number of reasons to be celebrating. The Hotel which is positioned above the Camel estuary with sweeping views across the water was established in 1999 as a classic seaside hotel reinvented, and the founding vision of comfort, design and good food, has been more than realised with consistent growth and investment. Award winning chef Nathan Outlaw is in charge of the two restaurants at the hotel, Outlaw's A la Carte Restaurant which is open all day and serves breakfast, lunch and dinner, and Restaurant Nathan Outlaw, currently named as Best Seafood Restaurant in the UK, by Good Food Guide

The hotel provides a great base for exploring parts of the rugged Cornish coast, while the estuary is a mecca for sailing and water sports of all kinds in the summer and waterfowl and wild birds in the cooler months. For more information please visit the website where you can download tariffs, menus and a list of spa treatments, email, or telephone 01208 863394

For beautiful perfumes, bath and body products. Proud to supply St Enodoc Hotel T: 01840 213442 E: W:

Restaurant Nathan Outlaw is one of the causes the hotel is celebrating, they are delighted to have retained two Michelin stars for 2014. The award means that the restaurant has been awarded Michelin Stars for the past 4 consecutive years; one star in 2010, and 2 in each of the following 3 years in the Great Britain and Ireland Michelin Guide, and placed 3rd in the UK in the Good Food Guide 2014. Restaurant Nathan Outlaw is a seafood restaurant where Head Chef Chris Simpson heads the team with a frequently changing set tasting menu which is driven by locally caught seafood and incredible Cornish produce. For more casual dining, Outlaw’s offers an à la carte menu using the freshest market fish available. Outlaw’s, prides itself on fantastic Cornish produce and great service, making for a welcome and relaxed dining experience

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In further exciting news from St Enodoc, the hotel is celebrating the opening of its own Spa. The Spa at St Enodoc offers a professional quality day spa experience. The Spa carries through with the hotel’s ethos of fresh, local and Cornish wherever possible by using a carefully sourced range of skin products called Organic Trevarno made from certified organic ingredients and which are created at Trevarno Farm in South Cornwall. The friendly, fully qualified team look forward to welcoming you and will go above and beyond to ensure that you have the best experience and enjoy a relaxing treatment programme tailored just for you.

• IT Services for Home we can help to keep your family’s computer safe for everyone. • IT Services for Business Primary PC Solutions can be your in-house IT team. • IT Services for Schools Primary PC Solutions has over 10 year’s of experience in education IT systems

We are proud to support St Enodoc Hotel and we would like to wish them all the best for the future.


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have increased the annual turnover from a creditable, in year one, given the amount of work due to be undertaken of 300k, to 750k this year.

In the centre of the small Somerset country town of Castle Cary, the family run George Hotel extends a warm welcome to locals and visitors alike.

The next step in the upgrading of this lovely old building is the development of the restaurant into a fine dining venue worthy of an AA rosette.

The 15th century, thatched coaching inn has seen a new lease of life since being taken over by Daniel Patrick 9 years ago. At that time it was very run down, due to a lack of investment over the previous 15-20 years.

Daniel has carried out an extensive programme of refurbishments to the period building which now boasts 17 comfortable, fully equipped en-suite bedrooms, and 5 courtyard bedrooms, one of which is their four poster, honeymoon suite. These rooms all have external access to allow the hotel to permit pets. Drinkers are not forgotten, Daniel has retained the original character of the main bar, complete with inglenook fireplace and elm beam reputedly dating back to the 10th century. The Real Ale regulars tend to settle here; the hotel is mentioned in CAMRA’s Good Pub Guide and has achieved the sought after Cask Marque status.

The new Head Chef, Michael Wright, is brimming with enthusiasm for the quality of the fresh local produce from the surrounding area. Michael has plenty of food ideas and fresh concepts that will be new to this part of Somerset. Such as Roast Hake with a parmesan risotto, a chicken jus and wings, Sea food “pot au feu” lobster tail, mussels, clams and langoustine and razor clams in a seafood and saffron veloute with a trio of pasta, or for a real autumnal feeling, Venison, served two ways with purple potatoes and a blackberry jus. Travellers to this part of Somerset, who settle down for a good nights sleep, after a delicious dinner, wake in the morning to the option of a “proper” breakfast of locally reared bacon, tasty local sausages and free range eggs, and are glad of the Patrick family’s vision of just how to make people welcome, and to feed and house them well. New from the George, Dan’s wife Katey, a trained beauty therapist, will be opening a beauty treatment room in the next few months, so look out for this in the near future.

For more information or to make a booking phone 01963 350761 or visit the website

There is also a Bistro Bar, which is an open dining area with an extensive menu. The main restaurant offers a la carte dining 7 days a week, with the option of private dining, and the hotel is also happy to cater for business meetings. Shoppers and non drinkers will be pleased to know that coffee and delicious home made cakes are served all day. They are certainly getting things right for their customers, Daniel is delighted to have achieved a 4 star AA inn rating, and to



creative decision making and project management skills to contribute to the success of the task.


R D S 2 0 1 3

For more information please visit their website or telephone the Bristol office on T. 0117 902 1333

Follow us

BIMA D-Day is supported by 100 leading digital agencies, including e3, and offers students an insight into life in the industry, by using a specially-created resource (including videos from BIMA) to take them through one of a series of challenges from digital design, mobile apps, social media and web development. Students taking part were encouraged to use


Through long-term relationships with national and global brands, we maximise their business impact across multiple channels. Our unique mix of data driven insight, creativity, and technical innovation has seen us grow into an award-winning agency, who consistently feature in the NMA / eConsultancy Digital Top 100. With over 60 specialists at our London and Bristol studios, we work with clients including Kia, Orange, Royal Navy, Clarks and the National Trust.

! "

e3’s Bristol office supported the British Interactive Media Association’s (BIMA) D-Day (Digital Day) challenge on October 10th by visiting Hans Price Academy in Weston Super Mare for the second year running offering young people a real insight into the UK’s digital industry.


Neil Collard, e3 MD said: “We’re incredibly proud to feature in the Drum Digital Census 2013 and be recognised once more for our work as one of the UK’s largest independent digital agencies. We’re particularly pleased that client satisfaction contributed significantly to the polls”.


The Census provides a comprehensive review of the digital marketing landscape in the UK and covers three key polled areas, financial performance, client satisfaction and the respect of peers.



Follow us.. The top Italian restaurants are not only to be found in London. Bristol is fortunate to be the home of Rosemarino, the winner of Bristol Good Food Award Best Breakfast 2012 and 2013 Best Italian Restaurant 2012 and 2013 and now Best Front of House 2013. The restaurant was set up by Sam Fryer, Mirco Bertoldi & Tony de Brito 3 years ago in support of their passion for the very best authentic Italian food and cuisine, indeed much of their speciality Italian delicacies come from Mirco’s home village in Italy, supplied through his family connections, while his father produces most of their cured meats, assuring provenance, authenticity and flavour.

e3 is one of the UK’s largest independent digital marketing agencies, specialising in strategically connecting brands and audiences in the digital world.



Following e3's recent successful listing in the Econsultancy / NMA Digital Top 100 in June, e3 has topped the industry polls again, and has also been ranked in The Drum Digital Census 2013, released in September.

Neil Collard, e3 MD said: “It’s great to be supporting such a brilliant initiative. The UK industry, both nationally and regionally needs to inspire the next generation of school children to consider digital as one of the most dynamic and rewarding career paths that they can take”.


e3 - one of the UK’s largest independent digital marketing agencies is celebrating being recognised as among the UK’s most successful and well regarded companies in their field.


This year’s BIMA D-Day follows an O2-commissioned report released earlier this month which indicated that Britain needs to create and fill 750,000 new digital jobs to keep pace with the global digital economy. With one fifth of these jobs ideally suited to the new generation of computer-savvy school children and Government initiatives designed to accelerate digital economic output to be worth £7 billion per year by 2017, there is a real need for the industry to inspire school-age children to embrace a potential career in digital.

Other ingredients such as wine and olive oil come from established local Italian specialists and fresh ingredients are sourced locally from a network of regional suppliers. They say “The emphasis is on freshly prepared food using a range of locally based suppliers and producers, no fancy or complicated masterpieces – just great food from great ingredients. Our lunch and dinner menus are based on satisfying regional Italian specialities and change weekly allowing us to make the most of seasonal ingredients when they’re at their best.” Their Head Chef, Dan Snelling, takes classic Italian dishes and gives them a modern twist. Inspiration comes from the simplicity and diversity of Italian cooking. The guys behind Rosemarino want to offer the people of Bristol a similar experience to Bocca di Lupo and River Café in London, but without the London price premium. The restaurant hosts wine makers dinner events focusing on the different regions, in November it will be Piedmont. They feel truly honoured to be joined by visionary wine producers Conterno Fantino. The cuisine of the North West is traditionally renowned for its richness and highly coveted truffles, but Piedmont also has one of the most progressive food scenes in Italy. The menu reflects this attitude and will do justice to the fantastic Barolos, Barbera d'Albas and Dolcettos of Conterno Fantino. These evenings are very special events and booked up well in advance. They are busy all day, welcoming regulars and first timers. Every day is a special day at Rosemarino, whether it's dropping in for one of their legendary breakfasts, try Tommy’s one pan wonder – bacon, onions mushrooms and potatoes all fried in one pan with two eggs

cracked on top and melted cheese, served with toast, or Sunday lunch, savour overnight roast lamb with salsa verde, cauliflower cheese and all the trimmings, or perhaps a convivial Italian dinner with friends or maybe just a cup of real Italian coffee. Experience any of these and Rosemarino will become a regular haunt.

For more information, or to make a booking, please visit their website or telephone on 01179 736 677 1 York Place Clifton Bristol BS8 1AH We are open on Sunday and Monday 9:00am-3:00pm, and on Tuesdays to Saturdays 9:00am-3:00pm 6:00pm-10:00pm.


Mob: 07766112533 Tel: 01985 217150 Email: Units 2/3 Newopaul Way, Warminster Business Park Warminster, Wiltshire BA12 8RY

Delivering high quality wines for over 80 years. Proud supplier to The Rosemarino Restaurant

0117 941 1511 Parkway Trading Estate, Bristol BS2 9PG

08000 807 809

Edition 19

08000 807 809

BBP South West - Edition 19  
BBP South West - Edition 19  

BBP is a high-quality glossy A4 magazine that is distributed on a regional basis throughout the UK, directly to named decision makers within...