Page 1

PORTFOLIO OF EVIDENCE

OCR QCF NVQ Level 4 Diploma in Advice and Guidance

Candidate: ANNE OTHER


STRUCTURE OF A PORTFOLIO CHECKLIST

Section One ‰ ‰ ‰ ‰

Candidate Information Sheet Curriculum Vitae Copies of relevant certificates Job Description

Section Two ‰ ‰ ‰ ‰ ‰ ‰

Assessment Contract NVQ Appeals Procedure for Candidates Award Assessment Plan Assessment Records Feedback Sheets Witness Status List

Section Three ‰ ‰

Record of Achievement NVQ Evidence Record Sheets

Section Four ‰

Standards for all mandatory and optional units you are undertaking

Section Five This section will contain all your evidence. Please note that Page 1 will always be the Product Evidence Location Sheet. This will show work product evidence that you have presented to your assessor although this evidence will not be placed into your portfolio. You will however, if requested by the Internal Verifier, be asked to make the product evidence available.

QABTS/00051


SECTION 1


CANDIDATE INFORMATION SHEET

Candidate Name:

Anne Other

Award:

OCR QCF NVQ Advice & Guidance

Level:

Level 4 Diploma

N/A

College Enrolment No:

College Enrolment Date:

N/A

(if relevant)

OCR Registration Number:

12345678

Date Award Completed:

Assessors Name:

Richard King

Internal Verifiers Name:

Jo King

Place of Assessment:

XXXXXXXXX

Centre Name & Address:

Bay Training Services PO BOX 350 Paignton TQ3 2WX

Centre No:

QABTS/00045

55692

Telephone No:

01803 392101


SECTION 2


Assessment Contract Candidate:

Anne Other

Assessor:

Richard King

Contract arrangements/frequency of contact: Candidate & Richard to meet as and when needed to plan/review evidence. E-mail support available with 24 hour turn-round, available by ‘phone Mon – Fri 8AM – 8PM N.B. The candidate understands that they will maintain regular contact with the assessor and that should they be off sick, have paternity/maternity leave, holiday or other circumstances where they cannot show progression for more than a month, they will advise the assessor immediately.

Feedback arrangements: Verbal and/or written feedback will be provided as soon as is practical after any assessment

Others who may be involved in assessments: Possibly Line Manager for witness testimony

Special Assessment/Learning Requirements: (Assessor to complete where appropriate) N/A

Arrangements for solving problems/other needs: Initially raise any query with Richard, if no satisfactory resolution then candidate to follow the NVQ appeals process

Financial arrangements: Candidate entitlement to 10 hours face-to-face contact within agreed price. Any additional hours to be charged and paid at a rate of £30 per hour

Use & storage of documentation: Portfolio to remain the responsibility and the property of the candidate. If the portfolio is taken by the assessor/IV then will be kept and stored securely, then returned at the earliest opportunity. No personally identifiable client information to be stored in the portfolio

Plagiarism: All evidence presented by the candidate must be their own, original work. Submitting the work of others - either published or unpublished, in whole, in part, or in paraphrase - as your own work, without fully and properly crediting the author, would be deemed a serious breach of awarding body requirements.

… I have read the above statement and am clear on the requirements and implications

Candidates signature…… ANOther ……. Date……………… (as acceptance of the above Terms & Conditions) Assessors signature…………………………... Date………………

QABTS/00044


NVQ APPEALS PROCEDURE FOR CANDIDATES

This does not affect any candidates’ rights under Bay Training Services Complaints and Commendations Policy and is designed to complement this procedure. As with the Complaints and Commendations Policy, during any stage of the NVQ Appeals Procedure the candidate is entitled to be represented by a person of standing or have a fellow candidate present. All candidates who are being assessed by a Bay Training Services Approved Assessor for their NVQ award have the right to appeal if they disagree with an assessment decision. In the event of a dispute the following stages should be followed:Stage 1 The candidate should appeal in writing to the Approved Assessor clearly stating the points of disagreement and the evidence in the portfolio which the candidate believes meets the requirements of the performance criteria, knowledge and range for claiming competence. The main reasons for appeal are likely to be that the candidate does not understand why he/she is not yet competent due to unclear feedback or the assessor has misinterpreted the evidence. The assessor will meet with the candidate within 10 working days and go through the assessment process, clearly explaining the findings. The assessor will confirm the findings in writing to the candidate. Stage 2 Candidates who are not satisfied with the outcome from Stage 1 can then appeal in writing to the Internal Verifier. The appeal does not need to contain the detail given before as the documents from Stage 1 should be passed to the Internal Verifier. The Internal Verifier will meet with the candidate and the assessor within 10 working days and will confirm the findings in writing to the candidate. Stage 3 To proceed to stage 3, the candidate must have exhausted all of the internal appeals procedures of Bay Training Services. Candidates who are not satisfied with the outcome after Stage 2 may then appeal in writing to the Awarding Body. At this point the Awarding Body’s Appeals Procedure will be followed and will involve the use of all the reports from Stages 1 and 2. The Appeals Procedure is published in your candidate pack or log book and should involve an investigation by the External Verifier and a decision made by at least one nominated independent person (i.e. not a member of any committees or an employee of the Awarding Body). The Awarding Body’s decision will be final and the appeal will be deemed as closed.

QABTS/00124


Richard King

24th May 2012

Assessor:

Start Date:

Evaluate and develop own contribution to the service

Operate within networks

Understand importance of legislation and procedures

AG16

AG18

AG30

Candidate Signature:

3

Enable advice & guidance clients to access referral opportunities

AG13

ANOther

38

3

6

3

3

3

3

3

3

3

4

4

Credit Value

9(?)

9

9(?)

9

9

9

9

9

93

9(?)

9

9

9

9

9

9

QC

93

EWA

9

9

9(?)

9

9

9

9(?)

EPS

9

ECS

9

EWT

9

EP

92

9(?)

93

O

Planned Assessment Methods

September 2012

PD

other

Date:

Assessment method key: O = observation of candidate; EP = examination of product; EWT = examination of witness testimony; ECS = examination of case study; EPS = examination of personal statement; EWA = examination of written answers to questions; QC = questioning of candidate; QW = questioning of witness; PD = professional discussion

Sep ‘12

Sep ‘12

Sep ‘12

Sep ‘12

Sep ‘12

Sep ‘12

Sep ‘12

Sep ‘12

Sep ‘12

Sep ‘12

Sep ‘12

Planned Completion Date

Assessor Signature:

Total Credit value ( minimum 37 credits)

5

Advocate on behalf of clients

4

4

4

AG8

AG7

AG6

AG5

2

3

4

4

4

3

Unit Level

Expected Completion Date:

Support clients to make use of the advice & guidance service Assist advice & guidance clients to decide on a course of action Prepare clients through advice & guidance for the implementation of a course of action Assist clients through advice & guidance to review their achievement of a course of action

Manage personal caseload

AG14

AG2

Develop interactions with advice & guidance clients

Unit Title

AG3

Unit

Anne Other

Candidate:

AWARD ASSESSMENT PLAN – OCR QCF NVQ 4 Diploma in Advice & Guidance


ASSESSMENT RECORD

Candidates Name: Anne Other

NVQ Level: QCF L4 Diploma

Date of Assessment Meeting: 24th May 2012 Date of next meeting: 19th June 2012 Assessment Planning 3

Review/Feedback

Assessment Decision

Anne & I met today to plan a way forward for her NVQ Level 4 Diploma in Advice and Guidance. Anne works for XXXX, based at their XXXXX office, in the role of XXXXX. She has an average caseload size of 16 clients. Anne and I will progress her NVQ over a series of meetings, consisting initially of coaching/training sessions, then observations, examination of product evidence & proformas, questioning sessions and regular on-going planning. The range of optional units that Anne can achieve within her current job role include AG2, AG5, AG6, AG7, AG8, AG11, AG12, AG13. It was agreed, at this stage, that the units Anne plans to do are AG2, AG5, AG6, AQG7, AG8 and AG13. This still leaves AG11 and AG12 available should Anne wish to substitute units at a later date It was agreed that once the AG30 assignment and SEDP were completed, the next step would be to look at completing the observations, interspersed with activities to complete some of the noninteraction based units. The observations will need to consist of a mixture of clients – ideally two who are not known to Anne and not familiar with the service (‘new’ clients), while the remaining one will be a client who is known to Anne and familiar with the service (‘current’ client). A number of the units are not interaction based and detailed planning for each of these will take place, as appropriate, as Anne progresses through her qualification. The overview for each unit is as follows: AG2 - following the three observations a question and answer session will see this unit complete AG3 - following the three observations a question and answer session will see this unit complete AG5 – following the three observations a question and answer session will see this unit complete AG6 – following the three observations a question and answer session will see this unit complete AG7 – following the two review observations a question and answer session will see this unit complete AG8 – Anne to identify client records and any supporting documentation (correspondence/e-mails) to support where advocacy has taken place. Also Anne to identify 1-2 individuals within other organisations, who would be willing/able to undertake a brief witness interview with me to support where Anne has taken on an advocacy role. A question and answer session will see this unit complete AG13 – It is likely there may be evidence of referral from at least one of the 3 observations on Anne. Additional evidence from this unit will come from client files/correspondence/e-mails to show where referral has taken place. A question and answer session will see this unit complete

QABTS/00104


AG14 – Anne to complete her AG14 pro forma and email it to Richard prior to the meeting for this unit. Once assessed as complete Anne needs to get the pro forma signed by her Line Manager along with the Witness Status List. She then needs to give Richard sight of the relevant sections of the progress logs/client files for the ten clients she has put on her pro forma and this will all form the basis of a question and answer session which will see this unit completed AG16 – When appropriate, Anne to provide a copy of her more recent appraisals/supervision notes. After one of the observations, Anne to complete an Interview Checklist. Anne will also have a completed Self Evaluation & Development Plan in her portfolio, which links to this unit. These will form the basis of a question and answer session which will see this unit completed. Depending on the content/availability of the appraisal/supervision notes, Richard may undertake a witness interview with Anne’s Line Manager to gather further supporting evidence. AG18 – Anne to provide me with evidence of networking e.g. emails, meeting minutes, diary entries etc. This will all then form the basis of a question and answer session to see this unit complete AG30 – with the legislation assignment completed and possible supporting evidence from the observations, a question and answer session will then see this unit complete. The key (essential) activities prior to and on our next meeting are as follows: Richard to: • E-mail AG30 pro-forma • Complete Award Assessment Plan and Assessment Plan 1 and e-mail to Anne by 25th May. • E-mail standards for all optional & mandatory units Anne is undertaking. Anne to: • Ensure her folder is put together, including five divider cards and start to complete the file using the Portfolio Structure supplied (additionally this can also be found on the CD ROM). • Read through all of the units she is working towards to familiarise herself with the focus of the units. These units can not only be found on the Bay Training CD ROM that Anne has been given but can also be accessed through the Bay Training website. At next meeting • Richard & Anne to review any gaps in knowledge identified form the AG30 pro-forma and discuss. • Richard & Anne to look at Models of Guidance and the skills relating to these.

Candidate Signature: ANOther Assessor Name: Richard King Assessor Signature:

QABTS/00104


ASSESSMENT RECORD

Candidates Name: Anne Other

NVQ Level: QCF L4 Diploma

Date of Assessment Meeting: 2nd July 2012 Date of next meeting: TBC Assessment Planning 3

Review/Feedback

Assessment Decision

Anne & I met today to plan the next steps of her NVQ. Anne has to date comprehensively completed both her AG30 report and her first Self Evaluation & Development Plan. Anne & I discussed the evidence requirements for both AG14 and AG18, and discussed completion of the AG14 pro-forma. Anne is now at a stage where she can complete the AG14 proforma and start to identify evidence for AG18. For AG14, the process will be: 1. Anne to complete AG14 pro-forma. 2. Anne & Richard to review product evidence to support the information on the pro-forma. 3. Anne & Richard to undertake a Q&A session to fill remaining gaps in evidence for this unit. For AG18, the process will be: 1. Anne to identify 2 sets of XXX meeting minutes and ‘anonymise’ them. 2. Anne to identify 3-4 e-mail conversations with network contacts that show effective communication, and the exchange of information. Again, if necessary these to be ‘anonymised’. 3. Richard & Anne to then review product evidence and complete Q&A session to fill remaining gaps. Once the above preparatory stages have been completed, these can then be completed, either separately or together, at any convenient time. Anne has 2x appointments to book for the forthcoming week – one a ‘new’ client, while the second is a review. These are two potential interactions for observation, so Anne will check out the suitability and obtain consent from the clients for me to observe her. If this is possible, my availability for the next 2 weeks is: July 4th, 5th, 9th, 10th (AM Only), 11th and possibly 12th (but to be confirmed). Anne to advise Richard of outcome of appointments.

Candidate Signature: ANOther Assessor Name: Richard King Assessor Signature:

QABTS/00104


ASSESSMENT RECORD

Candidates Name: Anne Other

NVQ Level: QCF L4 Diploma

Date of Assessment Meeting: 12th July 2012 Date of next meeting: 23rd July 2012 Assessment Planning 3

Review/Feedback

Assessment Decision

Anne & I met today for me to complete my 3rd observation of her, which has now been successfully done. Anne & I have agreed to meet next on 23rd July at XXXX offices at 4:00, in order to complete her interaction units. In order for this to happen, the following needs to occur beforehand: • Richard to write-up 3x observation reports • Anne to complete Interview Checklist based on one of the 3 observations & e-mail to Richard for review. • Once checklist completed, Richard to e-mail through the observation reports and a list of gaps for AG2, AG3, AG5, AG6 and AG7 Richard & Anne to then meet on 23rd to complete Q&A sessions for these units, to review product evidence for non-interaction units and plan for the final assessment meeting

Candidate Signature: ANOther Assessor Name: Richard King Assessor Signature: QABTS/00104


Assessor Signature:

Assessor Name: Richard King

C

Status of Witness Point of referral for her clients

Relationship of witness AG13

QABTS/00117

HBishop

Witness signature

23/08/12

Date

e.g. Line Manager, Supervisor, Assessor, Colleague, Client

Relationship to candidate

Elements witnessed

An assessor, occupationally competent (but not responsible for the assessment of the candidate) An assessor who is not occupationally competent Not an assessor, but occupationally competent and familiar with the standards (eg line manager, colleague) Not an assessor, but occupationally competent and not familiar with the standards (eg supplier) E. Not an assessor, not occupationally competent and not familiar with the standards (eg customer)

A. B. C. D.

Witness status categories

01803 392101

Harold Bishop ‘Neighbours’ Community Project Ramsay Street Erinsborough Nr Paignton TQ3 2WX

Name of contact Address of Witness

Please ensure that all witnesses who have signed the candidate’s evidence or written a report are included on this witness status list. Please ensure that all necessary details are included and then signed by the witness as being correct.

Candidate Signature: ANOther

Candidate name: Anne Other

Witness Status List


SECTION 3


OCR LEVEL 4 NVQ DIPLOMA IN ADVICE AND GUIDANCE Record of Achievement Candidate name: Anne Other Date

UNIT TITLES Mandatory units AG 3 AG 14 AG 16 AG 18

Develop interactions with advice and guidance clients Manage personal case load Evaluate and develop own contribution to the service Operate within networks

AG 30

Understand importance of legislation and procedures Optional units AG 2 AG 5 AG 6

AG 7

AG 8 AG 13

Support clients to make use of the advice and guidance service Assist advice and guidance clients to decide on a course of action Prepare clients through advice and guidance for the implementation of a course of action Assist clients through advice and guidance to review their achievement of a course of action Advocate on behalf of advice and guidance clients Enable advice and guidance clients to access referral opportunities

Assessor signature

IV Initials & Date


OCR QCF NVQ4 Diploma in Advice and Guidance Unit AG 2 Support clients to make use of the advice and guidance service Unit purpose and aim: To show that the candidates can assist the client either by using their own service or referring clients to other services

Assessment methods used for this element: (please tick as appropriate) O ECH QC EP EPS QW EWT EWA PD I confirm that the evidence provided is a result of my own work.

Signature of candidate:

Date:

I confirm that the candidate has demonstrated competence by satisfying all of the criteria for this unit.

Signature of assessor:

Date:

Countersignature of qualified assessor (if required) and date: IV initials (if sampled) and date: Countersignature of qualified IV (if required) and date:

1 OF 1


OCR QCF NVQ4 Diploma in Advice and Guidance Unit AG 3 Develop interactions with advice and guidance clients Unit purpose and aim: To show that the candidates can interact with clients in a way that is appropriate and constructive.

Assessment methods used for this element: (please tick as appropriate) O ECH QC EP EPS QW EWT EWA PD

I confirm that the evidence provided is a result of my own work.

Signature of candidate:

Date:

I confirm that the candidate has demonstrated competence by satisfying all of the criteria for this unit.

Signature of assessor:

Date:

Countersignature of qualified assessor (if required) and date: IV initials (if sampled) and date: Countersignature of qualified IV (if required) and date:

1 OF 1


OCR QCF NVQ4 Diploma in Advice and Guidance Unit AG 5 Assist advice and guidance clients to decide on a course of action Unit purpose and aim: To show an ability to assist clients to come to a reasoned decision on suitable actions to be taken.

Assessment methods used for this element: (please tick as appropriate) O ECH QC EP EPS QW EWT EWA PD

I confirm that the evidence provided is a result of my own work.

Signature of candidate:

Date:

I confirm that the candidate has demonstrated competence by satisfying all of the criteria for this unit.

Signature of assessor:

Date:

Countersignature of qualified assessor (if required) and date: IV initials (if sampled) and date: Countersignature of qualified IV (if required) and date:

1 OF 1


OCR QCF NVQ4 Diploma in Advice and Guidance Unit AG 6 Prepare clients through advice and guidance for the implementation of a course of action Unit purpose and aim: To show the ability to create suitable action plans with clients.

Assessment methods used for this element: (please tick as appropriate) O ECH QC EP EPS QW EWT EWA PD

I confirm that the evidence provided is a result of my own work.

Signature of candidate:

Date:

I confirm that the candidate has demonstrated competence by satisfying all of the criteria for this unit.

Signature of assessor:

Date:

Countersignature of qualified assessor (if required) and date: IV initials (if sampled) and date: Countersignature of qualified IV (if required) and date:

1 OF 1


OCR QCF NVQ4 Diploma in Advice and Guidance Unit AG 7 Assist clients through advice and guidance to review their achievement of a course of action Unit purpose and aim: To show the ability to constructively review action plans and actions taken.

Assessment methods used for this element: (please tick as appropriate) O ECH QC EP EPS QW EWT EWA PD

I confirm that the evidence provided is a result of my own work.

Signature of candidate:

Date:

I confirm that the candidate has demonstrated competence by satisfying all of the criteria for this unit.

Signature of assessor:

Date:

Countersignature of qualified assessor (if required) and date: IV initials (if sampled) and date: Countersignature of qualified IV (if required) and date:

1 OF 1


OCR QCF NVQ4 Diploma in Advice and Guidance Unit AG 8 Advocate on behalf of advice and guidance clients Unit purpose and aim: To show the ability to prepare information and use this to advocate in cases where other parties are involved.

Assessment methods used for this element: (please tick as appropriate) O ECH QC EP EPS QW EWT EWA PD

I confirm that the evidence provided is a result of my own work.

Signature of candidate:

Date:

I confirm that the candidate has demonstrated competence by satisfying all of the criteria for this unit.

Signature of assessor:

Date:

Countersignature of qualified assessor (if required) and date: IV initials (if sampled) and date: Countersignature of qualified IV (if required) and date:

1 OF 1


OCR QCF NVQ4 Diploma in Advice and Guidance Unit AG 13 Enable advice and guidance clients to access referral opportunities Unit purpose and aim: To show that the candidate understands the importance of other services and can assist clients to make use of these services if appropriate

Assessment methods used for this element: (please tick as appropriate) O ECH QC EP EPS QW EWT EWA PD

I confirm that the evidence provided is a result of my own work.

Signature of candidate:

Date:

I confirm that the candidate has demonstrated competence by satisfying all of the criteria for this unit.

Signature of assessor:

Date:

Countersignature of qualified assessor (if required) and date: IV initials (if sampled) and date: Countersignature of qualified IV (if required) and date:

1 OF 1


OCR QCF NVQ4 Diploma in Advice and Guidance Unit AG 14 Manage personal case load Unit purpose and aim: To show that the candidate understands the importance of prioritising cases and allocating resources, and keeps suitable records to enable this process.

Assessment methods used for this element: (please tick as appropriate) O ECH QC EP EPS QW EWT EWA PD

I confirm that the evidence provided is a result of my own work.

Signature of candidate:

Date:

I confirm that the candidate has demonstrated competence by satisfying all of the criteria for this unit.

Signature of assessor:

Date:

Countersignature of qualified assessor (if required) and date: IV initials (if sampled) and date: Countersignature of qualified IV (if required) and date:

1 OF 1


OCR QCF NVQ4 Diploma in Advice and Guidance Unit AG 16 Evaluate and develop own contribution to the service Unit purpose and aim: To demonstrate that the candidate is able to evaluate their performance and plan suitable activities to improve or develop themselves.

Assessment methods used for this element: (please tick as appropriate) O ECH QC EP EPS QW EWT EWA PD

I confirm that the evidence provided is a result of my own work.

Signature of candidate:

Date:

I confirm that the candidate has demonstrated competence by satisfying all of the criteria for this unit.

Signature of assessor:

Date:

Countersignature of qualified assessor (if required) and date: IV initials (if sampled) and date: Countersignature of qualified IV (if required) and date:

1 OF 1


OCR QCF NVQ4 Diploma in Advice and Guidance Unit AG 18 Operate within networks Unit purpose and aim: To show that the candidate understands the importance of other services and can network with them and exchange information in the correct ways.

Assessment methods used for this element: (please tick as appropriate) O ECH QC EP EPS QW EWT EWA PD I confirm that the evidence provided is a result of my own work.

Signature of candidate:

Date:

I confirm that the candidate has demonstrated competence by satisfying all of the criteria for this unit.

Signature of assessor:

Date:

Countersignature of qualified assessor (if required) and date: IV initials (if sampled) and date: Countersignature of qualified IV (if required) and date:

1 OF 1


OCR QCF NVQ4 Diploma in Advice and Guidance Unit AG 30 Understand importance of legislation and procedures Unit purpose and aim: To demonstrate that the candidate understands and complies with legislation, codes of practice, and procedures.

Assessment methods used for this element: (please tick as appropriate) O ECH QC EP EPS QW EWT EWA PD

I confirm that the evidence provided is a result of my own work.

Signature of candidate:

Date:

I confirm that the candidate has demonstrated competence by satisfying all of the criteria for this unit.

Signature of assessor:

Date:

Countersignature of qualified assessor (if required) and date: IV initials (if sampled) and date: Countersignature of qualified IV (if required) and date:

1 OF 1


SECTION 4


Unit Title:

Support clients to make use of the advice and guidance service

OCR unit number

AG2

Level:

2

Credit value:

3

Guided learning hours:

20

Unit expiry date:

31/12/2012

Unit purpose and aim To show that the candidates can assist the client either by using their own service or referring clients to other services. Learning Outcomes

Assessment Criteria

The Learner will:

The Learner can:

1

1.1 Encourage clients to clarify their requirements and circumstances

Be able to enable clients to decide whether to use the service

1.2 Assist clients to decide whether the service can meet their requirements, including:

2

Be able to identify and provide accurate information required by clients

identifying the appropriate information

providing clients with information on the advantages and disadvantages of using the service

2.1 Explore with clients the reasons for their information needs and agree how it will be provided 2.2 Identify the most appropriate information sources and retrieve the relevant information 2.3 Check the client’s understanding of the information and confirm that the information provided is sufficient for their requirements. 2.4 Agree with the client any further activities necessary, including referral to alternative sources of information

3

Understand the services provided by other suitable services

3.1 Explain what other suitable services are available. 3.2 Explain what is offered by these other services

© OCR 2010

1


Learning Outcomes

Assessment Criteria

4

4.1 Provide information on other services that may be more suitable for meeting the client’s requirements

Be able to provide information on other suitable services

4.2 Advise the client on the approach to other services 5

Be able to agree with clients their use of the service

5.1 clarify and confirm the client’s requirements and how these will be met by the service 5.2 Agree the way in which services can be provided 5.3 Advise the client of the procedures for contacting and using the service

Assessment This qualification is internally assessed by centre staff and externally verified by an OCR Assessor.

Evidence requirements Simulation is not allowed for any part of this unit. All evidence of your performance must be generated in your workplace, in accordance with organisational procedures and national, local and professional guidelines. Prior to commencing this unit you should agree and complete an assessment plan with your assessor which details the assessment methods you will be using and the tasks you will be undertaking to demonstrate your competence. You must provide your assessor with evidence for all of the assessment criteria for each learning outcome. Your assessor must be satisfied that you are able to undertake your work activities consistently over a period of time. It is up to your assessor, working with the guidance provided, to determine a suitable mix of assessment methods, and to decide on the amount and type of evidence that is required to judge your competence. The preferred assessment methods to be used for this unit are: Direct observation of performance: Observation of you undertaking real work activities. This could involve interacting with clients or providing information to clients. Evaluation of work products: Any item generated from real work activities. Evidence could be from different locations and from a variety of sources. This could include case notes, records and correspondence. It is not required in your portfolio and can remain where it is normally stored. The location and relevance of the evidence must be indicated in your portfolio. The evidence must be available for assessment and verification. Questioning: Questions to ensure that you are able to apply your knowledge to your performance in the real work place. This may be used for areas not observed or evidenced through work products. This may be oral or written but evidence of the questioning must be recorded in an appropriate format. In addition your assessor may ask questions to clarify aspects of your practice. Witness testimony: A confirmation or authentication of activities described in your evidence which your assessor has not seen. This could include a report or statement from a line manager or other appropriate person. 2

Š OCR 2010


Professional discussion: A structured discussion with your assessor, about your performance of specific activities and a reflection on the reasons why you practised that way. The key aspects of this discussion will be recorded in a suitable format as evidence in your portfolio.

National Occupational Standards (NOS) mapping/signposting This unit is derived from the National Occupational Standards in Advice and Guidance 2006 (Lifelong Learning UK). NOS can be viewed on the relevant Sector Skills Council’s website or the Occupational standards directory at www.ukstandards.co.uk.

Additional information For further information regarding administration for this qualification, please refer to the OCR document ‘Admin Guide: Vocational Qualifications’ (A850) on the OCR website www.ocr.org.uk .

© OCR 2010

3


Unit Title:

Develop interactions with advice and guidance clients

OCR unit number

AG3

Level:

3

Credit value:

4

Guided learning hours:

25

Unit expiry date:

31/12/2012

Unit purpose and aim To show that the candidates can interact with clients in a way that is appropriate and constructive. Learning Outcomes

Assessment Criteria

The Learner will:

The Learner can:

1

1.1 Create a suitable environment for the client to be comfortable to express their issues and concerns

Be able to enable clients to explore their issues

1.2 Encourage the client to explore their requirements, their ideas for achieving them and any potential barriers to achievement 1.3 Encourage clients to set priorities 1.4 Identify a range of communication skills that could be used to work effectively with clients 2

Be able to sustain interactions with clients

2.1 Recognise the nature and stage of the interaction and provide opportunities to sustain this 2.2 Encourage clients to provide additional information 2.3 Manage any inappropriate information given by clients

3

Be able to bring interactions to a close

3.1 Provide clear opportunities for clients to end the interaction 3.2 Allow clients to decide on the next steps and agree with them any further activities or support that is needed 3.3 Review the interaction and summarise the points made

Š OCR 2010

1


Assessment This qualification is internally assessed by centre staff and externally verified by an OCR Assessor.

Evidence requirements Simulation is not allowed for any part of this unit. All evidence of your performance must be generated in your workplace, in accordance with organisational procedures and national, local and professional guidelines. Prior to commencing this unit you should agree and complete an assessment plan with your assessor which details the assessment methods you will be using and the tasks you will be undertaking to demonstrate your competence. You must provide your assessor with evidence for all of the assessment criteria for each learning outcome. Your assessor must be satisfied that you are able to undertake your work activities consistently over a period of time. It is up to your assessor, working with the guidance provided, to determine a suitable mix of assessment methods, and to decide on the amount and type of evidence that is required to judge your competence. The preferred assessment methods to be used for this unit are: Direct observation of performance: Observation of you undertaking real work activities. This could involve interacting with clients or providing information to clients. Evaluation of work products: Any item generated from real work activities. Evidence could be from different locations and from a variety of sources. This could include case notes, records and correspondence. It is not required in your portfolio and can remain where it is normally stored. The location and relevance of the evidence must be indicated in your portfolio. The evidence must be available for assessment and verification. Questioning: Questions to ensure that you are able to apply your knowledge to your performance in the real work place. This may be used for areas not observed or evidenced through work products. This may be oral or written but evidence of the questioning must be recorded in an appropriate format. In addition your assessor may ask questions to clarify aspects of your practice. Witness testimony: A confirmation or authentication of activities described in your evidence which your assessor has not seen. This could include a report or statement from a line manager or other appropriate person. Professional discussion: A structured discussion with your assessor, about your performance of specific activities and a reflection on the reasons why you practised that way. The key aspects of this discussion will be recorded in a suitable format as evidence in your portfolio.

National Occupational Standards (NOS) mapping/signposting This unit is derived from the National Occupational Standards in Advice and Guidance 2006 (Lifelong Learning UK). NOS can be viewed on the relevant Sector Skills Council’s website or the Occupational standards directory at www.ukstandards.co.uk. 2

Š OCR 2010


Additional information For further information regarding administration for this qualification, please refer to the OCR document ‘Admin Guide: Vocational Qualifications’ (A850) on the OCR website www.ocr.org.uk .

© OCR 2010

3


Unit Title:

Assist advice and guidance clients to decide on a course of action

OCR unit number

AG5

Level:

4

Credit value:

3

Guided learning hours:

20

Unit expiry date:

31/12/2012

Unit purpose and aim To show an ability to assist clients to come to a reasoned decision on suitable actions to be taken. Learning Outcomes

Assessment Criteria

The Learner will:

The Learner can:

1

1.1 Use appropriate language and pace of communication to encourage clients to identify their requirements and ideas for achieving them

Be able to assist clients to clarify their requirements

1.2 Identify and agree requirements that cannot be met 1.3 Explain to the client what other sources of support may be available 2

Be able to negotiate boundaries with clients

2.1 Negotiate with the client the boundaries of the interactions

3

Be able to assist clients to review and prioritise their decisions

3.1 Encourage clients to explore their decision making process and review their priorities 3.2 Identify unrealistic requirements and identify possible alternatives 3.3 Review with the clients the advantages and disadvantages of the selected options

4

Be able to assist clients select a course of action

4.1 Assist clients to reach a decision on the most appropriate course of action 4.2 Confirm the client’s autonomy in the decision making process 4.3 Identify any problems with the chosen course of action and encourage the client to take appropriate action to address them

5

Understand the importance of autonomy for the client

Š OCR 2010

5.1 Explain why it is important to confirm the autonomy of the client

1


Assessment This qualification is internally assessed by centre staff and externally verified by an OCR Assessor.

Evidence requirements Simulation is not allowed for any part of this unit. All evidence of your performance must be generated in your workplace, in accordance with organisational procedures and national, local and professional guidelines. Prior to commencing this unit you should agree and complete an assessment plan with your assessor which details the assessment methods you will be using and the tasks you will be undertaking to demonstrate your competence. You must provide your assessor with evidence for all of the assessment criteria for each learning outcome. Your assessor must be satisfied that you are able to undertake your work activities consistently over a period of time. It is up to your assessor, working with the guidance provided, to determine a suitable mix of assessment methods, and to decide on the amount and type of evidence that is required to judge your competence. The preferred assessment methods to be used for this unit are: Direct observation of performance: Observation of you undertaking real work activities. This could involve interacting with clients or providing information to clients. Evaluation of work products: Any item generated from real work activities. Evidence could be from different locations and from a variety of sources. This could include case notes, records and correspondence. It is not required in your portfolio and can remain where it is normally stored. The location and relevance of the evidence must be indicated in your portfolio. The evidence must be available for assessment and verification. Questioning: Questions to ensure that you are able to apply your knowledge to your performance in the real work place. This may be used for areas not observed or evidenced through work products. This may be oral or written but evidence of the questioning must be recorded in an appropriate format. In addition your assessor may ask questions to clarify aspects of your practice. Witness testimony: A confirmation or authentication of activities described in your evidence which your assessor has not seen. This could include a report or statement from a line manager or other appropriate person. Professional discussion: A structured discussion with your assessor, about your performance of specific activities and a reflection on the reasons why you practised that way. The key aspects of this discussion will be recorded in a suitable format as evidence in your portfolio.

National Occupational Standards (NOS) mapping/signposting This unit is derived from the National Occupational Standards in Advice and Guidance 2006 (Lifelong Learning UK). NOS can be viewed on the relevant Sector Skills Council’s website or the Occupational standards directory at www.ukstandards.co.uk.

2

Š OCR 2010


Additional information For further information regarding administration for this qualification, please refer to the OCR document ‘Admin Guide: Vocational Qualifications’ (A850) on the OCR website www.ocr.org.uk .

© OCR 2010

3


Unit Title:

Prepare clients through advice and guidance for the implementation of a course of action

OCR unit number

AG6

Level:

4

Credit value:

3

Guided learning hours:

20

Unit expiry date:

31/12/2012

Unit purpose and aim To show the ability to create suitable action plans with clients. Learning Outcomes

Assessment Criteria

The Learner will:

The Learner can:

1

1.1 Confirm the course of action with the client and the roles and responsibilities of those involved

Be able to assist clients to prepare an action plan

1.2 Explore the potential advantages and disadvantages of the chosen course of action, including the timescales and any cost implications 1.3 Identify any unrealistic expectations and explore possible modifications 2

Be able to assist clients to develop the action plan

2.1 Incorporate relevant information into the action plan 2.2 Ensure the plan specifies methods, timescales, and responsibilities 2.3 Produce the plan in the agreed format and review it with the client 2.4 Agree the process for future reviews

3

Be able to assist clients to identify how the plan might be implemented

3.1 Identify potential methods for implementing the course of action and identify any potential difficulties 3.2 Confirm with clients their understanding of the action plan 3.3 Obtain agreement from the client for action plan to commence

Š OCR 2010

1


Assessment This qualification is internally assessed by centre staff and externally verified by an OCR Assessor.

Evidence requirements Simulation is not allowed for any part of this unit. All evidence of your performance must be generated in your workplace, in accordance with organisational procedures and national, local and professional guidelines. Prior to commencing this unit you should agree and complete an assessment plan with your assessor which details the assessment methods you will be using and the tasks you will be undertaking to demonstrate your competence. You must provide your assessor with evidence for all of the assessment criteria for each learning outcome. Your assessor must be satisfied that you are able to undertake your work activities consistently over a period of time. It is up to your assessor, working with the guidance provided, to determine a suitable mix of assessment methods, and to decide on the amount and type of evidence that is required to judge your competence. The preferred assessment methods to be used for this unit are: Direct observation of performance: Observation of you undertaking real work activities. This could involve interacting with clients or providing information to clients. Evaluation of work products: Any item generated from real work activities. Evidence could be from different locations and from a variety of sources. This could include case notes, records and correspondence. It is not required in your portfolio and can remain where it is normally stored. The location and relevance of the evidence must be indicated in your portfolio. The evidence must be available for assessment and verification. Questioning: Questions to ensure that you are able to apply your knowledge to your performance in the real work place. This may be used for areas not observed or evidenced through work products. This may be oral or written but evidence of the questioning must be recorded in an appropriate format. In addition your assessor may ask questions to clarify aspects of your practice. Witness testimony: A confirmation or authentication of activities described in your evidence which your assessor has not seen. This could include a report or statement from a line manager or other appropriate person. Professional discussion: A structured discussion with your assessor, about your performance of specific activities and a reflection on the reasons why you practised that way. The key aspects of this discussion will be recorded in a suitable format as evidence in your portfolio.

National Occupational Standards (NOS) mapping/signposting This unit is derived from the National Occupational Standards in Advice and Guidance 2006 (Lifelong Learning UK). NOS can be viewed on the relevant Sector Skills Council’s website or the Occupational standards directory at www.ukstandards.co.uk. 2

Š OCR 2010


Additional information For further information regarding administration for this qualification, please refer to the OCR document ‘Admin Guide: Vocational Qualifications’ (A850) on the OCR website www.ocr.org.uk .

© OCR 2010

3


Unit Title:

Assist clients through advice and guidance to review their achievement of a course of action

OCR unit number

AG7

Level:

4

Credit value:

3

Guided learning hours:

20

Unit expiry date:

31/12/2012

Unit purpose and aim To show the ability to constructively review action plans and actions taken. Learning Outcomes

Assessment Criteria

The Learner will:

The Learner can:

1

Understand a range of methods to review achievements

1.1 Explain the relevant models of good practice for assisting clients to review progress 1.2 Explain what types of review should take place and how often these should be carried out

2

Be able to review progress with clients

2.1 Provide suitable opportunities for clients to review progress and achievements of the course of action 2.2 Provide suitable feedback to the clients

3

Be able to review the key objectives and stages of the course of action

3.1 Identify and agree with the client the objectives that have been achieved and those that have not 3.2 Identify the methods that were most effective 3.3 Review the suitability of the methods used by the clients

Assessment This qualification is internally assessed by centre staff and externally verified by an OCR Assessor.

Evidence requirements Simulation is not allowed for any part of this unit. All evidence of your performance must be generated in your workplace, in accordance with organisational procedures and national, local and professional guidelines.

Š OCR 2010

1


Prior to commencing this unit you should agree and complete an assessment plan with your assessor which details the assessment methods you will be using and the tasks you will be undertaking to demonstrate your competence. You must provide your assessor with evidence for all of the assessment criteria for each learning outcome. Your assessor must be satisfied that you are able to undertake your work activities consistently over a period of time. It is up to your assessor, working with the guidance provided, to determine a suitable mix of assessment methods, and to decide on the amount and type of evidence that is required to judge your competence. The preferred assessment methods to be used for this unit are: Direct observation of performance: Observation of you undertaking real work activities. This could involve interacting with clients or providing information to clients. Evaluation of work products: Any item generated from real work activities. Evidence could be from different locations and from a variety of sources. This could include case notes, records and correspondence. It is not required in your portfolio and can remain where it is normally stored. The location and relevance of the evidence must be indicated in your portfolio. The evidence must be available for assessment and verification. Questioning: Questions to ensure that you are able to apply your knowledge to your performance in the real work place. This may be used for areas not observed or evidenced through work products. This may be oral or written but evidence of the questioning must be recorded in an appropriate format. In addition your assessor may ask questions to clarify aspects of your practice. Witness testimony: A confirmation or authentication of activities described in your evidence which your assessor has not seen. This could include a report or statement from a line manager or other appropriate person. Professional discussion: A structured discussion with your assessor, about your performance of specific activities and a reflection on the reasons why you practised that way. The key aspects of this discussion will be recorded in a suitable format as evidence in your portfolio.

National Occupational Standards (NOS) mapping/signposting This unit is derived from the National Occupational Standards in Advice and Guidance 2006 (Lifelong Learning UK). NOS can be viewed on the relevant Sector Skills Council’s website or the Occupational standards directory at www.ukstandards.co.uk.

Additional information For further information regarding administration for this qualification, please refer to the OCR document ‘Admin Guide: Vocational Qualifications’ (A850) on the OCR website www.ocr.org.uk .

2

© OCR 2010


Unit Title:

Advocate on behalf of advice and guidance clients

OCR unit number

AG8

Level:

5

Credit value:

6

Guided learning hours:

35

Unit expiry date:

31/12/2012

Unit purpose and aim To show the ability to prepare information and use this to advocate in cases where other parties are involved. Learning Outcomes

Assessment Criteria

The Learner will:

The Learner can:

1

1.1 Review relevant information on the requirements of the client

Be able to prepare for advocacy

1.2 Clarify with the client any additional information that may be required 1.3 Confirm who should be contacted to pursue the interests of the client 2

Be able to assess the potential results of the advocacy

2.1 Identify the key aspects of client’s requirements that will feature in the discussions and debates 2.2 Advise the client of how decisions are agreed between parties 2.3 Advise the client what the results of previous similar advocacy have been

3

Understand the details and requirements of the other parties.

3.1 Explain which services or people are usually contacted and who represents the service or people 3.2 Explain what information should be included and how it should be presented

4

Be able to prepare to present the clients interests

4.1 Ensure all relevant people, documentation and associated materials are available for the presentation 4.2 Provide information to all the relevant people according to agreed timescales 4.3 Ensure oral and written presentations are clear and effective

Š OCR 2010

1


Learning Outcomes

Assessment Criteria

5

5.1 Present client’s interests in a way that emphasises the key aspects

Be able to present the client’s interests

5.2 Identify any errors or contradictions in the information relating to clients 5.3 Identify any issues presented by others and offer constructive suggestions for their resolution

Assessment This qualification is internally assessed by centre staff and externally verified by an OCR Assessor.

Evidence requirements Simulation is not allowed for any part of this unit. All evidence of your performance must be generated in your workplace, in accordance with organisational procedures and national, local and professional guidelines. Prior to commencing this unit you should agree and complete an assessment plan with your assessor which details the assessment methods you will be using and the tasks you will be undertaking to demonstrate your competence. You must provide your assessor with evidence for all of the assessment criteria for each learning outcome. Your assessor must be satisfied that you are able to undertake your work activities consistently over a period of time. It is up to your assessor, working with the guidance provided, to determine a suitable mix of assessment methods, and to decide on the amount and type of evidence that is required to judge your competence. The preferred assessment methods to be used for this unit are: Direct observation of performance: Observation of you undertaking real work activities. This could involve interacting with clients or providing information to clients. Evaluation of work products: Any item generated from real work activities. Evidence could be from different locations and from a variety of sources. This could include case notes, records and correspondence. It is not required in your portfolio and can remain where it is normally stored. The location and relevance of the evidence must be indicated in your portfolio. The evidence must be available for assessment and verification. Questioning: Questions to ensure that you are able to apply your knowledge to your performance in the real work place. This may be used for areas not observed or evidenced through work products. This may be oral or written but evidence of the questioning must be recorded in an appropriate format. In addition your assessor may ask questions to clarify aspects of your practice. Witness testimony: A confirmation or authentication of activities described in your evidence which your assessor has not seen. This could include a report or statement from a line manager or other appropriate person. Professional discussion: A structured discussion with your assessor, about your performance of specific activities and a reflection on the reasons why you practised that way. The key aspects of this discussion will be recorded in a suitable format as evidence in your portfolio. 2

Š OCR 2010


National Occupational Standards (NOS) mapping/signposting This unit is derived from the National Occupational Standards in Advice and Guidance 2006 (Lifelong Learning UK). NOS can be viewed on the relevant Sector Skills Council’s website or the Occupational standards directory at www.ukstandards.co.uk.

Additional information For further information regarding administration for this qualification, please refer to the OCR document ‘Admin Guide: Vocational Qualifications’ (A850) on the OCR website www.ocr.org.uk .

© OCR 2010

3


Unit Title:

Enable advice and guidance clients to access referral opportunities

OCR unit number

AG13

Level:

3

Credit value:

3

Guided learning hours:

20

Unit expiry date:

31/12/2012

Unit purpose and aim To show that the candidate understands the importance of other services and can assist clients to make use of these services if appropriate. Learning Outcomes

Assessment Criteria

The Learner will:

The Learner can:

1

1.1 Explain which organisation’s clients are likely to be referred to

Understand the process for referring clients to other organisations

1.2 Explain what types of information the client will need including the various formats this may need to be in 2

Be able to identify options for referral

2.1 Obtain information from clients on their requirements 2.2 Obtain relevant and current information on other services that are potentially suitable 2.3 Assess the suitability of other services 2.4 Confirm the other service’s acceptance criteria and procedures 2.5 Ensure the other services have the capacity and resources to deal with additional clients 2.6 Review the requirements of the clients and check them against the services provided by the other services

Š OCR 2010

1


Learning Outcomes

Assessment Criteria

3

3.1 Provide information, including advantages and disadvantages of referral, to enable clients to make an informed decision

Be able to enable clients to take up referral opportunities

3.2 Confirm the acceptability of the referral with the client 3.3 Plan the implementation of the referral 3.4 Facilitate the client’s contact with the other services 3.5 Review the boundaries of confidentiality with the client; informing them of the information that has to be passed between the services 3.6 Agree any further information or support that is required by the client

Assessment This qualification is internally assessed by centre staff and externally verified by an OCR Assessor.

Evidence requirements Simulation is not allowed for any part of this unit. All evidence of your performance must be generated in your workplace, in accordance with organisational procedures and national, local and professional guidelines. Prior to commencing this unit you should agree and complete an assessment plan with your assessor which details the assessment methods you will be using and the tasks you will be undertaking to demonstrate your competence. You must provide your assessor with evidence for all of the assessment criteria for each learning outcome. Your assessor must be satisfied that you are able to undertake your work activities consistently over a period of time. It is up to your assessor, working with the guidance provided, to determine a suitable mix of assessment methods, and to decide on the amount and type of evidence that is required to judge your competence. The preferred assessment methods to be used for this unit are: Direct observation of performance: Observation of you undertaking real work activities. This could involve interacting with clients or providing information to clients. Evaluation of work products: Any item generated from real work activities. Evidence could be from different locations and from a variety of sources. This could include case notes, records and correspondence. It is not required in your portfolio and can remain where it is normally stored. The location and relevance of the evidence must be indicated in your portfolio. The evidence must be available for assessment and verification.

2

Š OCR 2010


Questioning: Questions to ensure that you are able to apply your knowledge to your performance in the real work place. This may be used for areas not observed or evidenced through work products. This may be oral or written but evidence of the questioning must be recorded in an appropriate format. In addition your assessor may ask questions to clarify aspects of your practice. Witness testimony: A confirmation or authentication of activities described in your evidence which your assessor has not seen. This could include a report or statement from a line manager or other appropriate person. Professional discussion: A structured discussion with your assessor, about your performance of specific activities and a reflection on the reasons why you practised that way. The key aspects of this discussion will be recorded in a suitable format as evidence in your portfolio.

National Occupational Standards (NOS) mapping/signposting This unit is derived from the National Occupational Standards in Advice and Guidance 2006 (Lifelong Learning UK). NOS can be viewed on the relevant Sector Skills Council’s website or the Occupational standards directory at www.ukstandards.co.uk.

Additional information For further information regarding administration for this qualification, please refer to the OCR document ‘Admin Guide: Vocational Qualifications’ (A850) on the OCR website www.ocr.org.uk .

© OCR 2010

3


Unit Title:

Manage personal case load

OCR unit number

AG14

Level:

4

Credit value:

4

Guided learning hours:

20

Unit expiry date:

31/12/2012

Unit purpose and aim To show that the candidate understands the importance of prioritising cases and allocating resources, and keeps suitable records to enable this process. Learning Outcomes

Assessment Criteria

The Learner will:

The Learner can:

1

1.1 Record key information about each case

Be able to maintain case notes

1.2 Record all actions being undertaken for clients 1.3 Ensure case notes are accurate and contain appropriate detail 1.4 Ensure case notes are structured in a way that gives a clear history 2

Be able to review personal case load

2.1 Review all relevant information 2.2 Monitor the progress of all cases 2.3 Identify any obstacles in achieving the required outcomes for cases 2.4 Exchange information on the cases according to the service’s procedures 2.5 Identify improvements that can be made to the management of cases

3

Understand factors that affect case loads

3.1 Explain what types of obstacle may occur and how to overcome it 3.2 Explain any factors that may affect the number of cases managed

Š OCR 2010

1


Learning Outcomes

Assessment Criteria

4

4.1 Establish criteria for setting priorities

Be able to establish priorities for dealing with personal case load

4.2 Assess cases against the criteria to show which cases need high priority 4.3 Identify any immediate actions that may be required to meet deadlines 4.4 Inform relevant people of the need to prioritise specific cases 4.5 Ensure appropriate resources are allocated to the cases 4.6 Monitor the effect of the priority cases on the rest of the caseload 4.7 Ensure all cases receive appropriate attention.

Assessment This qualification is internally assessed by centre staff and externally verified by an OCR Assessor.

Evidence requirements Simulation is not allowed for any part of this unit. All evidence of your performance must be generated in your workplace, in accordance with organisational procedures and national, local and professional guidelines. Prior to commencing this unit you should agree and complete an assessment plan with your assessor which details the assessment methods you will be using and the tasks you will be undertaking to demonstrate your competence. You must provide your assessor with evidence for all of the assessment criteria for each learning outcome. Your assessor must be satisfied that you are able to undertake your work activities consistently over a period of time. It is up to your assessor, working with the guidance provided, to determine a suitable mix of assessment methods, and to decide on the amount and type of evidence that is required to judge your competence. The preferred assessment methods to be used for this unit are: Direct observation of performance: Observation of you undertaking real work activities. This could involve interacting with clients or providing information to clients. Evaluation of work products: Any item generated from real work activities. Evidence could be from different locations and from a variety of sources. This could include case notes, records and correspondence. It is not required in your portfolio and can remain where it is normally stored. The location and relevance of the evidence must be indicated in your portfolio. The evidence must be available for assessment and verification. Questioning: Questions to ensure that you are able to apply your knowledge to your performance in the real work place. This may be used for areas not observed or evidenced through work products. This may be oral or written but evidence of the questioning must be recorded in an appropriate format. In addition your assessor may ask questions to clarify aspects of your practice.

2

Š OCR 2010


Witness testimony: A confirmation or authentication of activities described in your evidence which your assessor has not seen. This could include a report or statement from a line manager or other appropriate person. Professional discussion: A structured discussion with your assessor, about your performance of specific activities and a reflection on the reasons why you practised that way. The key aspects of this discussion will be recorded in a suitable format as evidence in your portfolio.

National Occupational Standards (NOS) mapping/signposting This unit is derived from the National Occupational Standards in Advice and Guidance 2006 (Lifelong Learning UK). NOS can be viewed on the relevant Sector Skills Council’s website or the Occupational standards directory at www.ukstandards.co.uk.

Additional information For further information regarding administration for this qualification, please refer to the OCR document ‘Admin Guide: Vocational Qualifications’ (A850) on the OCR website www.ocr.org.uk .

© OCR 2010

3


Unit Title:

Evaluate and develop own contribution to the service

OCR unit number

AG16

Level:

4

Credit value:

3

Guided learning hours:

20

Unit expiry date:

31/12/2012

Unit purpose and aim To demonstrate that the candidate is able to evaluate their performance and plan suitable activities to improve or develop themselves.

Learning Outcomes

Assessment Criteria

The Learner will:

The Learner can:

1

1.1 Identify criteria used to evaluate practice

Understand the process of evaluating practice

1.2 Evaluate practice including identifying areas for development 1.3 Identify the information to be evaluated 1.4 Agree the feedback to be accessed 1.5 Identify the objectives of the service which will inform evaluation

2

Be able to carry out evaluation of practice

2.1 Evaluate information using identified criteria 2.2 Implement agreed criteria to evaluate practice 2.3 Evaluate the effect of own values, beliefs, attitudes and behaviours on work role 2.4 Identify aspects of knowledge required by the service and the profession 2.5 Seek guidance and support when issues are beyond own knowledge and experience

3

Be able to identify development objectives

3.1 Use outcomes of evaluation to prioritise and agree development objectives 3.2 Identify and access the necessary resources for development 3.3 Record personal development plans 3.4 Review and update personal development plans

Š OCR 2010

1


Assessment This qualification is internally assessed by centre staff and externally verified by an OCR Assessor.

Evidence requirements Simulation is not allowed for any part of this unit. All evidence of your performance must be generated in your workplace, in accordance with organisational procedures and national, local and professional guidelines. Prior to commencing this unit you should agree and complete an assessment plan with your assessor which details the assessment methods you will be using and the tasks you will be undertaking to demonstrate your competence. You must provide your assessor with evidence for all of the assessment criteria for each learning outcome. Your assessor must be satisfied that you are able to undertake your work activities consistently over a period of time. It is up to your assessor, working with the guidance provided, to determine a suitable mix of assessment methods, and to decide on the amount and type of evidence that is required to judge your competence. The preferred assessment methods to be used for this unit are: Direct observation of performance: Observation of you undertaking real work activities. This could involve interacting with clients or providing information to clients. Evaluation of work products: Any item generated from real work activities. Evidence could be from different locations and from a variety of sources. This could include case notes, records and correspondence. It is not required in your portfolio and can remain where it is normally stored. The location and relevance of the evidence must be indicated in your portfolio. The evidence must be available for assessment and verification. Questioning: Questions to ensure that you are able to apply your knowledge to your performance in the real work place. This may be used for areas not observed or evidenced through work products. This may be oral or written but evidence of the questioning must be recorded in an appropriate format. In addition your assessor may ask questions to clarify aspects of your practice. Witness testimony: A confirmation or authentication of activities described in your evidence which your assessor has not seen. This could include a report or statement from a line manager or other appropriate person. Professional discussion: A structured discussion with your assessor, about your performance of specific activities and a reflection on the reasons why you practised that way. The key aspects of this discussion will be recorded in a suitable format as evidence in your portfolio.

National Occupational Standards (NOS) mapping/signposting This unit is derived from the National Occupational Standards in Advice and Guidance 2006 (Lifelong Learning UK). NOS can be viewed on the relevant Sector Skills Council’s website or the Occupational standards directory at www.ukstandards.co.uk.

2

Š OCR 2010


Additional information For further information regarding administration for this qualification, please refer to the OCR document ‘Admin Guide: Vocational Qualifications’ (A850) on the OCR website www.ocr.org.uk .

© OCR 2010

3


Unit Title:

Operate within networks

OCR unit number

AG18

Level:

4

Credit value:

3

Guided learning hours:

20

Unit expiry date:

31/12/2012

Unit purpose and aim To show that the candidate understands the importance of other services and can network with them and exchange information in the correct ways. Learning Outcomes

Assessment Criteria

The Learner will:

The Learner can:

1

Be able to identify and access networks which could benefit the service

1.1 Determine the role and purpose of existing networks 1.2 Implement the service’s criteria for network participation 1.3 Agree with practitioners how much time should be given to networks 1.4 Explain the types of conflicts which could occur

2

Be able to maintain memberships of networks

2.1 Maintain personal contacts within networks 2.2 Identify problems which may occur with network facilitation and participation 2.3 Explain the actions to take to address problems identified within networks 2.4 Explain what the implications could be if problems are not resolved

3

Be able to exchange information within networks

3.1 Agree the information required by network members 3.2 Work to realistic timescales for the exchange of information 3.3 Analyse how feedback improves the use of networks 3.4 Utilise systems for recording and exchanging information

Assessment This qualification is internally assessed by centre staff and externally verified by an OCR Assessor.

Š OCR 2010

1


Evidence requirements Simulation is not allowed for any part of this unit. All evidence of your performance must be generated in your workplace, in accordance with organisational procedures and national, local and professional guidelines. Prior to commencing this unit you should agree and complete an assessment plan with your assessor which details the assessment methods you will be using and the tasks you will be undertaking to demonstrate your competence. You must provide your assessor with evidence for all of the assessment criteria for each learning outcome. Your assessor must be satisfied that you are able to undertake your work activities consistently over a period of time. It is up to your assessor, working with the guidance provided, to determine a suitable mix of assessment methods, and to decide on the amount and type of evidence that is required to judge your competence. The preferred assessment methods to be used for this unit are: Direct observation of performance: Observation of you undertaking real work activities. This could involve interacting with clients or providing information to clients. Evaluation of work products: Any item generated from real work activities. Evidence could be from different locations and from a variety of sources. This could include case notes, records and correspondence. It is not required in your portfolio and can remain where it is normally stored. The location and relevance of the evidence must be indicated in your portfolio. The evidence must be available for assessment and verification. Questioning: Questions to ensure that you are able to apply your knowledge to your performance in the real work place. This may be used for areas not observed or evidenced through work products. This may be oral or written but evidence of the questioning must be recorded in an appropriate format. In addition your assessor may ask questions to clarify aspects of your practice. Witness testimony: A confirmation or authentication of activities described in your evidence which your assessor has not seen. This could include a report or statement from a line manager or other appropriate person. Professional discussion: A structured discussion with your assessor, about your performance of specific activities and a reflection on the reasons why you practised that way. The key aspects of this discussion will be recorded in a suitable format as evidence in your portfolio.

National Occupational Standards (NOS) mapping/signposting This unit is derived from the National Occupational Standards in Advice and Guidance 2006 (Lifelong Learning UK). NOS can be viewed on the relevant Sector Skills Council’s website or the Occupational standards directory at www.ukstandards.co.uk.

Additional information For further information regarding administration for this qualification, please refer to the OCR document ‘Admin Guide: Vocational Qualifications’ (A850) on the OCR website www.ocr.org.uk .

2

© OCR 2010


Unit Title:

Understand the importance of legislation and procedures

OCR unit number

AG30

Level:

3

Credit value:

3

Guided learning hours:

24

Unit expiry date:

31/12/2012

Unit purpose and aim To demonstrate that the candidate understands and complies with legislation, codes of practice, and procedures. Learning Outcomes

Assessment Criteria

The Learner will:

The Learner can:

1

Understand legislation and codes of practice which impact on their role

1.1 Explain the current, national, local, professional and organisational requirements that relate to their role including:  Equal opportunities  Discrimination  Health and safety  Security  Confidentiality 1.2 Explain the importance of complying with national, local, professional and organisational requirements 1.3 Explain the consequences of noncompliance

2

Understand how to deal with urgent situations

2.1 Explain the types of situation which may occur requiring immediate action 2.2 Explain what actions should be taken to deal with different situations 2.3 Explain who can be referred to for assistance in situations where immediate action is required

3

Be able to record contacts, interactions, agreements, and provision of information

3.1 Record contacts, interactions, agreements and information provided in the appropriate systems 3.2 Explain what systems are used for recording these interactions 3.3 Explain why it is important to use these systems 3.4 Describe any procedures relating to the use of these systems

© OCR 2010

1


Learning Outcomes

Assessment Criteria

4

Understand the actual or potential effect of own values, beliefs, attitudes and behaviours when working

4.1 Explain the actual or potential effect of own values, beliefs, attitudes and behaviours when working

5

Understand why the effectiveness of methods may vary depending upon the situation and clients involved

5.1 Explain how to assess the effectiveness of methods 5.2 Explain why the effectiveness of methods may vary with different clients 5.3 Explain the types of issue that might arise 5.4 Explain the actions that may be taken to address these issues 5.5 Explain the implications of not addressing these issues

Assessment This qualification is internally assessed by centre staff and externally verified by an OCR Assessor.

Evidence requirements Simulation is not allowed for any part of this unit. All evidence of your performance must be generated in your workplace, in accordance with organisational procedures and national, local and professional guidelines. Prior to commencing this unit you should agree and complete an assessment plan with your assessor which details the assessment methods you will be using and the tasks you will be undertaking to demonstrate your competence. You must provide your assessor with evidence for all of the assessment criteria for each learning outcome. Your assessor must be satisfied that you are able to undertake your work activities consistently over a period of time. It is up to your assessor, working with the guidance provided, to determine a suitable mix of assessment methods, and to decide on the amount and type of evidence that is required to judge your competence. The preferred assessment methods to be used for this unit are: Direct observation of performance: Observation of you undertaking real work activities. This could involve interacting with clients or providing information to clients. Evaluation of work products: Any item generated from real work activities. Evidence could be from different locations and from a variety of sources. This could include case notes, records and correspondence. It is not required in your portfolio and can remain where it is normally stored. The location and relevance of the evidence must be indicated in your portfolio. The evidence must be available for assessment and verification. Questioning: Questions to ensure that you are able to apply your knowledge to your performance in the real work place. This may be used for areas not observed or evidenced through work products. This may be oral or written but evidence of the questioning must be recorded in an appropriate format. In addition your assessor may ask questions to clarify aspects of your practice. Witness testimony: A confirmation or authentication of activities described in your evidence which your assessor has not seen. This could include a report or statement from a line manager or other appropriate person. 2

Š OCR 2010


Professional discussion: A structured discussion with your assessor, about your performance of specific activities and a reflection on the reasons why you practised that way. The key aspects of this discussion will be recorded in a suitable format as evidence in your portfolio.

National Occupational Standards (NOS) mapping/signposting This unit is derived from the National Occupational Standards in Advice and Guidance 2006 (Lifelong Learning UK). NOS can be viewed on the relevant Sector Skills Council’s website or the Occupational standards directory at www.ukstandards.co.uk.

Additional information For further information regarding administration for this qualification, please refer to the OCR document ‘Admin Guide: Vocational Qualifications’ (A850) on the OCR website www.ocr.org.uk .

© OCR 2010

3


SECTION 5


Evidence Index Sheet – Anne Other Index Ref.

Description

Method

Units

ECS

AG2, AG3, AG5, AG13

EP

See Log

55

Case study 1 (Example)

1

Externally Stored Evidence Location Log

2

AG30 report

EPS

AG30

3

Self Evaluation & Development Plan 1

EPS

AG16

4

Observation Report 1 Client ‘X’ 11/07/12

O/EWA

AG2, 3, 5, 6, 7

5

Observation Report 2 Client ‘Y’ 11/07/12

O/EWA

AG2, AG3, AG5, AG6

6

Observation Report 3 Client ‘Z’ 12/07/12

O/EWA

AG2, AG3, AG5, AG6

7

Interview Checklist

EPS

AG16

8

AG14 Pro-Forma

EPS

AG14

9

Assessor Statement AG14

QC

AG14

10

Assessor Statement AG8

QC

AG8

11

Assessor Statement AG2

QC

AG2

12

Assessor Statement AG3

QC

AG3

13

Assessor Statement AG5

QC

AG5

14

Assessor Statement AG7

QC

AG7

15

Assessor Statement AG13

QC

AG13

16

Assessor Statement AG18

QC

AG18

17

Assessor Statement AG30

QC

AG30, AG16

18

Assessor Statement AG16

QC

AG16

19

Witness Interview – HB

QW

AG13

20

Self Evaluation & Development Plan 2

EPS

AG16

21

CD ROM

-

-

22 23 24 25

Assessment method key: O = observation of candidate; EP = examination of product; EWT = examination of witness testimony; ECS = examination of case study; EPS = examination of personal statement; EWA = examination of written answers to questions; QC = questioning of candidate; QW = questioning of witness; PD = professional discussion


EXTERNALLY STORED EVIDENCE LOCATION LOG Evidence Description 1A • Interaction notes and support plan client ‘H’

(PAGE 1 OF 2)

Evidence Location Client File, Filing Cabinet in Anne’s office. XXX XXX Rd XXXXXXXXX TQXX XXX

Units AG14, AG30

1B • Interaction notes and support plan client ‘C’

AG14, AG30

1C • Interaction notes and support plan client ‘S’

AG14, AG30

1D • Client Files relating to clients detailed on AG14 pro-forma (item #8)

1E • Letter re Tax Credits on behalf of client ‘H’ 30/01/12

1F • Letter to XXXXXXX Medical Practice re client ‘B’ 27/03/12 1G • Stepping Stones Funding Application re client ‘E’ (undated) 1H • Support Application to XXXXX for client R, re move to XXXXXX 1J • Referral form for Housing Related Support Services (XXX) 1K • E-Mail conversation AF (XXXX Trust) 22-23/03/12

XXX Intranet + Filing Cabinet in Anne’s office. XXX XXX Rd XXXXXXXXX TQXX XXX

AG14

Client File, Filing Cabinet in Anne’s office. XXX XXX Rd XXXXXXXXX TQXX XXX

AG8

AG8

AG8

Ag13

AG13

XXX E-mail system

AG18


EXTERNALLY STORED EVIDENCE LOCATION LOG Evidence Description 1L • E-Mail conversation PM 22-23/05/12

(PAGE 2 OF 2)

Evidence Location XXX E-mail system

Units AG18

1M • E-Mail conversation LM (XXXXX Council) 15/05/12

AG18

1N • E-Mail conversation CT (XXXXX Council) 16/05/12

AG18

1P • Multi-Disciplinary team meeting minutes 18/06/12

AG8, AG18

1R • Children & Families meeting minutes 10/02/12

AG18

1T • Anne’s Appraisal Record (12/03/12)

Desk Draw in Anne’s office. XXX XXX Rd XXXXXXXXX TQXX XXX

AG16


#2

Legislative assignment goes here (pro-forma Word document completed by Candidate) Typically 4-5 pages


#3

Self Evaluation & Development Plan 1 goes here (pro-forma Word document completed by Candidate) Typically 2-3 pages


#4

ASSESSMENT RECORD

Candidates Name: Anne Other Date of Assessment Meeting: 10th July 2012 Review/Feedback Sheet for attached observation

An interesting first interaction to observe, Anne. This was a client who was known to you and had been engaging with the service for some time, and making significant progress. The interaction took place in the client’s home. From the outset of the interaction you were warm, open, smiling and friendly towards the client, maintaining this throughout the interaction. At the outset, you introduced me and chatted casually with the client to relax her and establish rapport, before suggesting you review progress from the previous action plan. You then pulled out the action plan and worked through previously agreed actions, identifying not only those that had been achieved and those that were ongoing, but discussing the effectiveness of the different approaches the client had adopted. Having worked through this process with the client, you then summarised her current situation and outstanding actions, being positive to the client about what she had achieved. You then explained that you were able to work with the client until September, and identified with the client what should be achievable within that time. You then brought the interaction to an end, checking if the client had any further issues they wished to raise, which they did not. Overall, this was a really good interaction to observe – your positive relationship with the client was obvious from the outset. You structured and paced the interview well, allowing the client to lead the process as much as possible, questioning and summarising where appropriate. You clearly identified with the client where progress had been made, and what further steps needed to be taken, negotiating and agreeing a way forward with the client. The only points for consideration from this interaction are that you did not contract for time or confidentiality with the client at the outset. It is important to re-iterate confidentiality at meetings other than the first visit, just to reinforce the boundaries and professional constraints on the process (so the client sees you as friendly, but does not mis-interpret it as you are their friend). Although a time-frame may have been discussed when you booked the appointment, it is always worth just checking that the client is still available for the planned times (especially when the interaction starts late) so that it does not get brought to a premature end. Overall, this was a positive process for the client who has obviously made significant steps forward since working with you. You have an established rapport and relationship with the client which you are able to use to full effect. Candidate to please add comments about the learning they have undertaken as a result of producing this piece of evidence, AND SPECIFY WHICH MODEL(S) OF GUIDANCE WERE USED DURING THIS INTERACTION

This interaction was partly structured around Egan’s 3-stage helping model, but also involved elements of motivational interviewing. Candidate Signature: ANOther Assessor Name: RICHARD KING Assessor Signature:


Assessor Statement

Candidates Name: Anne Other

Unit Title and Number: AG2, AG3, AG5, AG6, AG7

Date of Assessment: 10th July 2012

Today I observed Anne in an interaction with client X. As a result of this observation, hand-written notes were made, which are attached to this report. The skills and knowledge demonstrated in this observation meet the following outcomes: LO AG2 – 1.1, 2.1, 2.4, 5.1, 5.2, 5.3 AG3 – 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 3.1, 3.2, 3.3 AG5 – 1.1, 1.3, 3.3, 4.1, 4.2 AG6 – 1.1, 1.2, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2, 3.3, 3.4 AG7 – 2.1, 2.2, 3.1, 3.2, 3.3

Candidate Signature: ANOther Assessor Name: RICHARD KING Assessor Signature:


#5

ASSESSMENT RECORD

Candidates Name: Anne Other Date of Assessment Meeting: 10th July 2012 Review/Feedback Sheet for attached observation

Another good interaction to observe, Anne – this time with a client who was not known to you and had not previously engaged with the service. This interaction presented additional unexpected challenges, as the client had not only her young child with her, but also an inquisitive dog! On arrival the client immediately began explaining her situation so, at the earliest opportunity you changed the focus and used the opportunity to introduce the service, roles & responsibilities and contracted for confidentiality. You were able to explain to the client (with examples) of the support you could provide, and then encouraged the client to clarify their needs and circumstances. You gathered, by the use of careful questioning, sufficient information to gain an insight to the clients situation, then explained what help was available (and other services), making it specific to her situation, You agreed how you would work together, explaining contact and time-limits and discussed what could be covered at the next meeting. You introduced the support contract and worked through this with the client, ensuring she was happy before passing it over for her to read and sign. You finally agreed the next appointment and drew the interaction to an end, again ensuring the client had no further issues to discuss. A difficult interaction handled extremely well by you. There were major distractions that could not be minimised so you worked as best as you were able around these, ignoring them or pausing where appropriate to ensure the client remained engaged with you. You showed extremes of patience and understanding. The only point for consideration from this interaction was that, as with the previous interaction, you did not agree a time-frame for the interaction. This can be especially important in chaotic situations, as it can allow you to better control and manage the process to ensure as much as possible can be achieved within the time available. Overall, however, a sterling effort and a positive process for the client who now has the outline of a way forward from an unsatisfactory situation. Once again you were warm, friendly, open, professional and confident from the outset. Candidate to please add comments about the learning they have undertaken as a result of producing this piece of evidence, AND SPECIFY WHICH MODEL(S) OF GUIDANCE WERE USED DURING THIS INTERACTION

This interaction was structured around Egan’s 3-stage helping model, identifying where the client currently is, what they would like to achieve and we began planning steps to get them there. Candidate Signature: ANOther Assessor Name: RICHARD KING Assessor Signature:


Assessor Statement

Candidates Name: Anne Other

Unit Title and Number: AG2, AG3, AG5, AG6

Date of Assessment: 10th July 2012

Today I observed Anne in an interaction with client Y. As a result of this observation, hand-written notes were made, which are attached to this report. The skills and knowledge demonstrated in this observation meet the following outcomes: LO AG2 – 1.1, 1.2, 2.1, 2.2, 2.3, 2.4, 5.1, 5.2, 5.3 AG3 – 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 3.1, 3.2, 3.3 AG5 – 1.1, 1.2, 1.3, 3.1, 3.2, 3.3, 4.1, 4.2, 4.3 AG6 – 1.1, 1.2, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2, 3.3, 3.4

Candidate Signature: ANOther Assessor Name: RICHARD KING Assessor Signature:


#6

ASSESSMENT RECORD

Candidates Name: Anne Other Date of Assessment Meeting: 11th July 2012 Review/Feedback Sheet for attached observation

Another interesting interaction to observe, Anne. This was once again a client who was not known to you and not familiar with the service. This client was also seen in her own home. Again you were warm, open and friendly from the outset, introducing yourself and the service at the earliest opportunity. You also contracted for time and confidentiality with the client at the outset. As with the previous interaction, you were able to explain the service and support you could offer, with examples, before gathering detailed information from the client on her needs and circumstances. This was done in a ‘gentle’ friendly way, encouraging the client to give you relevant information and ‘managing’ her back on track when she digressed for too long. Having established the client’s background and circumstances you were again able to outline the support that not only you could provide, but was also available from other services in the area. You identified a range of options to allow the client to move forward, making her aware of the advantages and potential disadvantages of the various options. Having gone through this process, you checked the client was happy to engage with the service and proceeded to complete a support contract with the client before agreeing next steps and the next appointment. The only (minor) point for consideration from this interaction was that, although confidentiality was discussed at the outset of the interaction, it was only at the stage when you introduced the support agreement that you went into detail about the exceptions to confidentially. There is always a risk (however minor) that the client may disclose something in the belief that it will not be passed on. Should this arrive it can be very difficult to recover from this situation and salvage a working relationship. Overall, however another really good and positive interaction to observe. This client appeared more ‘vulnerable’ than others, and you adapted your approach appropriately to ensure that you were able to communicate effectively with her and establish a trusting, but professional relationship. Again, this client now has a clear direction to move in, with your support. Candidate to please add comments about the learning they have undertaken as a result of producing this piece of evidence, AND SPECIFY WHICH MODEL(S) OF GUIDANCE WERE USED DURING THIS INTERACTION

This interaction was structured, like the previous one, around Egan’s 3-stage helping model, identifying where the client currently is, what they would like to achieve and we began planning steps to get them there in terms of new accommodation. Candidate Signature: ANOther Assessor Name: RICHARD KING Assessor Signature:


Assessor Statement

Candidates Name: Anne Other

Unit Title and Number: AG2, AG3, AG5, AG6

Date of Assessment: 11th July 2012

Today I observed Anne in an interaction with client Z. As a result of this observation, hand-written notes were made, which are attached to this report. The skills and knowledge demonstrated in this observation meet the following outcomes: LO AG2 – 1.1, 1.2, 2.1, 2.2, 2.3, 2.4, 4.1, 4.2, 5.1, 5.2, 5.3 AG3 – 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 3.1, 3.2, 3.3 AG5 – 1.1, 1.2, 1.3, 2.1, 3.1, 3.2, 3.3, 4.1, 4.2, 4.3 AG6 – 1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2, 3.3, 3.4

Candidate Signature: ANOther Assessor Name: RICHARD KING Assessor Signature:


#7

Interview Checklist goes here (pro-forma Word document completed by Candidate) Typically 4-5 pages


#8

AG14 pro-forma 1 goes here (pro-forma Word document completed by Candidate) Typically 2 pages


Assessor Statement

Candidates Name: Anne Other Unit Title and Number: AG14 – Manage personal caseload Date of Assessment of Evidence: 30th July 2012

Today the candidate & I undertook a questioning session in relation to the gaps in this unit The questioning was recorded and is included as evidence to support this statement, and can be found on the portfolio CD ROM – (item #21) file name Anne QC AG14.wav As a result of this discussion, I am happy that the candidate has demonstrated and/or described the required performance and knowledge to meet the following learning outcomes:

Learning Outcomes:

AG14 – 1.4, 2.1, 2.3, 2.4, 2.5, 3.1, 3.2, 4.1, 4.4, 4.5, 4.6, 4.7

Candidate Signature: ANOther Assessor Name: Richard King Assessor Signature: QABTS/00002


Assessor Statement

Candidates Name: Anne Other Unit Title and Number: AG8 – Advocate on behalf of advice & guidance clients Date of Assessment of Evidence: 30th July 2012

Today the candidate & I undertook a questioning session in relation to the gaps in this unit The questioning was recorded and is included as evidence to support this statement, and can be found on the portfolio CD ROM – (item #21) file name Anne QC AG8.wav As a result of this discussion, I am happy that the candidate has demonstrated and/or described the required performance and knowledge to meet the following learning outcomes:

Learning Outcomes:

AG8 – 1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 3.1, 3.2, 4.2, 4.3, 5.2, 5.3

Candidate Signature: ANOther Assessor Name: Richard King Assessor Signature: QABTS/00002


Assessor Statement

Candidates Name:

Anne Other

Unit Title and Number:

AG2 – Support clients to make use of the advice and guidance service

Date of Assessment of Evidence: 20th August 2012

Today the candidate & I met to review the gaps in the evidence for this unit following 3 observations. As a result of this review a questioning session took place. The questioning was recorded and is included as evidence to support this statement, and can be found on the portfolio CD ROM – (item #21) file name Anne QC AG2.wav. As a result of the professional discussion/questioning that followed, I can confirm that the candidate has demonstrated and described the skills and knowledge to meet the learning outcomes detailed below.

Learning Outcomes: AG2 – 3.1, 3.2

Candidate Signature: ANOther Assessor Name: Richard King Assessor Signature: QABTS/00002


Assessor Statement

Candidates Name: Anne Other Unit Title and Number: AG3 – Develop interactions with clients Date of Assessment of Evidence: 20th August 2012

Today the candidate & I met to review the gaps in the evidence for this unit following 3 observations. As a result of this review a questioning session took place. The questioning was recorded and is included as evidence to support this statement, and can be found on the portfolio CD ROM – (item #21) file name Anne QC AG3.wav. As a result of the professional discussion/questioning that followed, I can confirm that the candidate has demonstrated and described the skills and knowledge to meet the learning outcomes detailed below.

Learning Outcomes: AG3 – 2.3

Candidate Signature: ANOther Assessor Name: Richard King Assessor Signature: QABTS/00002


Assessor Statement

Candidates Name:

Anne Other

Unit Title and Number:

AG5 – Assist advice & guidance clients to decide on a course of action

Date of Assessment of Evidence: 20th August 2012

Today the candidate & I met to review the gaps in the evidence for this unit following 3 observations. As a result of this review a questioning session took place. The questioning was recorded and is included as evidence to support this statement, and can be found on the portfolio CD ROM – (item #21) file name Anne QC AG5.wav. As a result of the professional discussion/questioning that followed, I can confirm that the candidate has demonstrated and described the skills and knowledge to meet the learning outcomes detailed below.

Learning Outcomes: AG5 – 5.1

Candidate Signature: ANOther Assessor Name: Richard King Assessor Signature: QABTS/00002


Assessor Statement

Candidates Name:

Anne Other

Unit Title and Number: AG7 –

Assist clients through advice & guidance to review Their achievement of a course of action

Date of Assessment of Evidence: 20th August 2012

Today the candidate & I met to review the gaps in the evidence for this unit following 3 observations. As a result of this review a questioning session took place. The questioning was recorded and is included as evidence to support this statement, and can be found on the portfolio CD ROM – (item #21) file name Anne QC AG7.wav. As a result of the professional discussion/questioning that followed, I can confirm that the candidate has demonstrated and described the skills and knowledge to meet the learning outcomes detailed below.

Learning Outcomes: AG7 – 1.2, 2.1, 2.2, 3.1, 3.2, 3.3

Candidate Signature: ANOther Assessor Name: Richard King Assessor Signature: QABTS/00002


Assessor Statement

Candidates Name:

Anne Other

Unit Title and Number:

AG13 – Enable Advice & Guidance clients to access referral opportunities

Date of Assessment of Evidence: 20th August 2012

Today the candidate & I met to review the gaps in the evidence for this unit following 2 observations. As a result of this review a questioning session took place. The questioning was recorded and is included as evidence to support this statement, and can be found on the portfolio CD ROM – (item #21) file name Anne QC AG13.wav. As a result of the professional discussion/questioning that followed, I can confirm that the candidate has demonstrated and described the skills and knowledge to meet the learning outcomes detailed below.

Learning Outcomes: AG13 – 1.1, 1.2, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 3.1, 3.2, 3.4, 3.6

Candidate Signature: ANOther Assessor Name: Richard King Assessor Signature: QABTS/00002


Assessor Statement

Candidates Name: Anne Other Unit Title and Number: AG18 – Operate within networks Date of Assessment of Evidence: 20th August 2012

Today the candidate & I undertook a questioning session in relation to the gaps in this unit The questioning was recorded and is included as evidence to support this statement, and can be found on the portfolio CD ROM – (item #21) file name Anne QC AG18.wav As a result of this activity, I am happy that the candidate has demonstrated and/or described the required performance and knowledge to meet the following learning outcomes:

Learning Outcomes:

AG18 – 1.1, 1.2, 1.3, 1.4, 2.2, 2.3, 2.4, 3.1, 3.2, 3.3, 3.4

Candidate Signature: ANOther Assessor Name: Richard King Assessor Signature: QABTS/00002


Assessor Statement

Candidates Name: Anne Other Unit Title and Number: AG30 – Understand importance of legislation and procedures Date of Assessment of Evidence: 20th August 2012

Today the candidate & I undertook a discussion to fill the gaps in evidence for this unit following a range of evidence being presented. The discussion/questioning was recorded and is included as evidence to support this statement, and can be found on the portfolio CD ROM – (item # #21) file name Anne QC AG30.wav. As a result of the professional discussion/questioning that followed, I can confirm that the candidate has not only demonstrated and described the skills, but also the relevant underpinning knowledge to meet the learning outcomes detailed below.

Learning Outcomes:

AG30 – 2.1, 2.2, 2.3, 4.1, 5.1, 5.2, 5.3, 5.4, 5.5

Candidate Signature: ANOther Assessor Name: Richard King Assessor Signature: QABTS/00002


Assessor Statement

Candidates Name: Anne Other Unit Title and Number: AG16 – Evaluate & develop own contribution to the service Date of Assessment of Evidence: 23rd August 2012

Today the candidate & I undertook a discussion to fill the gaps in evidence for this unit following a range of evidence being presented. The discussion/questioning was recorded and is included as evidence to support this statement, and can be found on the portfolio CD ROM – (item #21) file name Anne QC AG16.wav. As a result of the professional discussion/questioning, I can confirm that the candidate has demonstrated and described the skills and knowledge to meet the learning outcomes detailed below.

Learning Outcomes:

AG16 – 1.1, 1.3, 1.4, 1.5, 2.2, 2.4, 2.5, 3.1, 3.2, 3.3, 3.4

Candidate Signature: ANOther Assessor Name: Richard King Assessor Signature: QABTS/00002


Assessor Statement

Candidates Name:

Anne Other

Unit Title and Number:

AG13 - Enable advice & guidance clients to access referral opportunities AG18 – Operate within networks

Witness Name:

Harold Bishop

Date of Interview:

10th September 2012

Today I undertook a telephone interview with Harold, who is employed by the Neighbours Community Project. Harold is a referral point that Anne refers client to, as well as receiving referrals from. The Project is a central department that Anne has to use, should she need to refer a client to other ‘Supporting People’ services. Referral is by one of two methods – if it is a recently referred (to Anne) client, then the Project can usually re-activate and update the previous referral, however if the client has been engaging with Anne for some time, Then a new referral form is required. The client is then returned to the referral list. Anne and Harold will often communicate informally (by ‘phone or e-mail) if further information is required either regarding the client, or the best option for referral. Anne will also seek advice from Harold should she be uncertain as to available options. An example Harold gave was a recent case of an elderly gentleman who was struggling with independent living, even with floating support. Anne and Harold also share information to keep each other updated regarding each others services/organisations – again by ‘phone or e-mail

LO’s AG13 – 2.1, 2.4, 2.5, 3.3, 3.4 AG18 – 2.1, 3.1

Witness Signature:

HBishop

Assessor Name: Richard King Assessor Signature: QABTS/00002


#20

Self Evaluation & Development Plan2 goes here (pro-forma Word document completed by Candidate) Typically 2-3 pages


#21

CD ROM goes here (CD ROM containing recordings of Question & Answer sessions and other relevant electronic evidence)

NVQ4 A&G Portfolio  

Sample portfolio for QCF NVQ L4 Diploma in Advice & Guidance qualification

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