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INTELLIGENT IT MARCH 2013

LEADING THE WAY IN THE PROVISION OF STRATEGIC IT AND TECHNOLOGY ADVISORY SERVICES TO COMPANIES SUPPORTED BY PRIVATE EQUITY. Working exclusively with senior management teams, Intuitus helps clients to achieve operational improvement through the intelligent use of IT. Whether it is helping clients select and procure a new business system or advising on an acquisition, our board level, commercially-focused consultants provide unrivalled, real-world expertise. In addition, our independence helps ensure that our focus is on your business and your plans for the future.

CELEBRATING 10 YEARS. Since Intuitus was founded, a decade ago, the company has gone from strength to strength with our tenth year being our most successful to date. Over the last twelve months we have supported more clients and a greater number of investors than ever before - as well as broadening our management team and consultancy network. Despite the uncertain times, our reputation amongst companies supported by private equity continues to grow. We have seen increased demand for our services supporting more and more management teams as they seek to maximise business performance. While most of our work is in the UK, several of the companies we worked with in 2012 have overseas operations. Many of our consultants have international and crossborder experience and are aware of the implications of working outside the UK. In addition our team continues to work closely with many of the UK’s private equity houses specialising, predominantly, in the low to mid-market sector. The team provided IT due diligence services to over 70 completed transactions in the last 12 months – up 44% on the previous year. These included 59 buy-side engagements, 12 M&A transactions and one sell-side engagement.

Expert IT and technology advice throughout the investment life-cycle HERE IS A SELECTION OF OUR ASSIGNMENTS FROM THE LAST TWELVE MONTHS:

CLIENT

CLIENT BUSINESS

SERVICES PROVIDED

DATE

Provider of supply chain services and engineered alloys to the oil and gas sector

Systems Selection & Procurement

Feb-13

IT services provider

IT Operations Assessment

Feb-13

Ferry operator

Interim IT Management

Jan-13

Supplier of furniture and related services to the property industry

IT Operations Assessment

Dec-12

Service provider to the pipeline, civil engineering and utility construction sectors

IT Operations Assessment

Dec-12

Metal and waste recycling

IT Operations Assessment

Dec-12

Manufacturer and multi-channel shoe retailer

IT Operations Assessment

Nov-12

Home-based healthcare services

IT Operations Assessment

Nov-12

Online learning provider

Project Management

Nov-12

Branded technical sportswear

Project Implementation Support

Sep-12

Global courier for clinical trials

IT Operations Assessment

Aug-12

Equipment rental to the offshore and onshore oil and gas sector

Project Management

Aug-12

Employee benefits solutions

IT Operations Assessment

Jul-12

Digital banking software for web and mobile channels

IT Operations Assessment & CTO Recruitment Support

May-12

IT Solutions Provider

IT Operations Assessment

May-12

Designer and distributor of commercial and domestic lighting products

IT Operations Assessment

Mar-12

Medico legal reports and services

IT Operations Assessment

Mar-12

Insurance solutions provider

IT Strategy & Roadmap Development

Feb-12

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INTELLIGENT IT THINGS ARE HOTTING UP Hotter Shoes, a leading UK brand of quality, comfortable footwear, is growing fast. Once a predominantly mail-order catalogue business, in the last couple of years Britain’s largest shoe manufacturer has opened more than 35 stores across the UK as part of a dynamic expansion programme. Rising sales volumes and new channels

Intuitus has recently completed an objective

of Gresham Private Equity’s investment in

to market have tested the performance of

IT Operations Assessment. Our team

Hotter in December 2007, the private equity

the current IT platform. Intuitus has been

was led by a consultant with 15 years

firm asked Intuitus to provide an IT due

working with the shoemaker’s executive

experience as an IT Director and CTO within

diligence assessment of the company’s IT

team to ensure that as the company’s

the fashion retail sector.

systems and its plans to introduce a new,

customer base grows, its technology will

fully integrated, business system.

enable the same high-quality customer care

But this is not the first time that Intuitus has

and support that is synonymous with the

worked alongside executives at Hotter. A

business.

relationship was forged much earlier. Ahead

THE JOURNEY WITH P&O P&O Ferries is the leading UK ferry company.  With a fleet of more than 20 ships, it offers the most comprehensive route network and the most frequent passenger and freight services from the UK to Europe. The ferry operator’s management team

Development teams in complex global

the underlying issues. We also had regular

asked Intuitus to evaluate a key third

organisations in the distribution and logistics

dialogue with Intuitus during the three month

party service provider relationship with

sector.

engagement. This meant that we were

a view to identifying opportunities and

always up to date with Intuitus’ progress and

recommendations both for improved service

Karl Howarth, P&O Ferries’ Chief Financial

able to quickly respond to findings as and

delivery and cost savings.

Officer said;

when they emerged.”

Our consultant worked closely with P&O’s

“Intuitus quickly grasped the nature of our

Chief Financial Officer. He had previously operated as an IT Director for eight years and had led Operations, Infrastructure and

challenge and its business impact. They were objective and focused throughout the evaluation process as they pin-pointed

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PROVING DIRECT IT ADVISORY SERVICES

INTUITUS’ SERVICES Our bespoke IT services are often defined and driven by strategic change, be it rapid growth or restructuring. Our consultancy network allows us to address many requirements, but typically services can be categorised as follows:

learndirect is the UK’s marketleading provider of online learning and assessment solutions. Private equity is provided by

SYSTEMS SELECTION

CTO/CIO/IT DIRECTOR

& PROCUREMENT

RECRUITMENT SUPPORT

Intuitus ensures that best practice

Supporting companies to recruit with

(yet pragmatic) disciplines are

confidence, defining the requirements

deployed with regards to requirements

for, and then recruiting, senior IT

definition, the short-listing of potential

personnel.

systems and their providers, system evaluation and selection, business case development and, ultimately, procurement of the preferred system.

PROGRAMME & PROJECT

IT OPERATIONS

(LDC).

MANAGEMENT

ASSESSMENT

The provision of highly experienced,

An objective, expert assessment of

Having worked with LDC providing an IT

sector relevant, Programme or

the fitness for purpose of a company’s

Due Diligence assessment of learndirect’s

Project Managers to take day-to-day

IT infrastructure, systems and

IT operations pre-investment, Intuitus

responsibility for “making it happen.”

resources, identifying pragmatic ways

continues to work alongside learndirect’s

This includes business liaison, risk

for improving business performance

executive team providing a range of

and change management, planning

and/or eliminating unnecessary cost

strategic IT services.

and control, internal and third party

through more effective IT.

Lloyds Development Capital

management, and reporting. “Working with Intuitus, both during the IT due diligence and post investment, has added significant value to learndirect’s journey from a charitable trust to commercial company under private equity ownership. Using their board level team to help us identify our key technology strengths, risks and opportunities has been invaluable. “Post investment, the real benefit of working

INTERIM IT MANAGEMENT

IT STRATEGY & ROADMAP

The provision of an experienced IT

Providing a company with the

Director (or equivalent) to lead the

rationale and approach for the

IT function. They might typically be

development of its applications,

required to help the Board deliver

systems, infrastructure and IT

a change programme where the

management practices over the short

incumbent IT resources do not have

and medium term in line with the

the required level of experience.

business plan

PROJECT IMPLEMENTATION

M&A TRANSACTION

with Intuitus is their breadth and ability to translate business requirements into a pragmatic IT approach. With their advice we have been able to reduce the cost base by consolidating and renegotiating some key contracts, and align the technology platform and strategy to our new growth agenda.” Gill Craven, Director of Service Operations.

SUPPORT

SUPPORT

Including expert advice and guidance

Independent, expert advice to help guide

to the Project Board or the creation

the decision-making processes that

of relevant project governance

govern which operational systems should

structures, independent third

be retained, the make up of the new IT

party supplier / service provider

function, the IT Integration Strategy and

assessments, or project reviews.

Plan and the costs of integration and ongoing operations.

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INTELLIGENT IT OUR CONSULTING EXPERTISE The Intuitus management team knows that the capability and credibility of our consultants are of paramount importance to our clients as significant decisions with potentially farreaching consequences will be influenced by their findings and recommendations. We

deploy

experienced

CTOs,

CIOs

and IT Directors from successful UK and international businesses, who understand the real-world challenges and who themselves have

had

Board

and

technology

responsibility strategy,

for

IT

leadership

and delivery. Their technical expertise is matched by strong sector and commercial awareness and this enables an incisiveness that is well-suited to, for example, due diligence

The track record table within this newsletter

respond when required to do so - and have

illustrates our breadth of sector expertise, from

most recently brought in additional healthcare,

the “traditional” sectors such as manufacturing

waste

to the more technology-led sectors that

telecoms experience.

comprise, for example, IT service providers, network

and

communications

providers,

online and multi-channel retailers and software companies. We also offer a real depth of expertise in all supply chain environments, across the financial services spectrum, and in

management,

public

sector

and

This approach to service delivery provides our clients with a highly flexible, responsive and multi-disciplined model that represents a single point of reference for all strategic IT advisory and IT management requirements.

the support services, healthcare, travel, media, oil and gas, leisure and telecoms sectors. We continue to take a considered approach to expanding our consultancy network to ensure we have the capability (and capacity) to www.intuitus.co.uk/consultingexpertise

engagements.

INTUITUS MANAGEMENT TEAM Intuitus’ management team comprises Calum Stewart (Managing Director), Iain Mackay (Technical Director), Adrian Astley-Jones (Business Development Manager) and Maria Hamilton (Delivery Support Manager). In addition to our IT due diligence expertise, our collective experience includes technology leadership, boardlevel IT management and programme management across several industry sectors and different geographies, in companies of all sizes. As a management team we strive to be approachable and responsive, and we aim to build lasting client relationships by consistently delivering expert services of the highest quality.

For more information please contact

Adrian Astley-Jones

Business Development Manager t 0131 208 0624 m 07432 087187 e adrian.astley-jones@intuitus.co.uk

Intuitus is a member of the BVCA

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Calum and Adrian are your initial points of contact for new requirements, whereas Iain and Maria are responsible for service management and delivery. The proven strength of the Intuitus business model is the management team’s understanding of our clients’ expectations with regards to strategic IT and technology advice, allied with the technical, sector and commercial expertise of our realworld consultants.


Intelligent IT – for our corporate clients